Jobs at Cohere
Cohere is a leading AI company that builds large language models tailored for businesses, powering applications from chatbots to content generation. The startup, founded in 2020, has raised over $200 million and partners with Fortune 500 firms to embed natural‑language understanding into their products.
Recruitment at Cohere focuses on software engineering, machine‑learning research, data science, product management, and sales roles. Candidates can expect a fast‑paced, collaborative environment with a flat hierarchy, remote‑first policies, and opportunities to influence product direction early in the company’s growth.
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Software Engineer Finetuning Infrastructure
Company: Cohere
Location: Remote
Posted Mar 06, 2024
<p><b style=fontsize 18px>Who are we<b><p><p><span style=fontsize 16px>Our mission is to scale intelligence to serve humanity We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation semantic search RAG and agents We believe that our work is instrumental to the widespread adoption of AI<span><p><p><br><p><p><span style=fontsize 16px>We obsess over what we build Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers We like to work hard and move fast to do what’s best for our customers<span><p><p><br><p><p><span style=fontsize 16px>Cohere is a team of researchers engineers designers and more who are passionate about their craft Each person is one of the best in the world at what they do We believe that a diverse range of perspectives is a requirement for building great products<span><p><p><br><p><p><span style=fontsize 16px>Join us on our mission and shape the future<span><p><p><br><p><p><b style=fontsize 16px>Why this Role<b><p><p><span style=fontsize 16px>Our finetuning team owns and delivers our finetuning experience to our customers The efforts undertaken by this team directly contribute to our success as a company Most recent projects included launching a comprehensive suite of finetuning including chat generate classify and rerank finetuning improving reliability and launching a programmatic API for managing finetunes This team works across almost all teams at Cohere and at times engages directly with our customers<span><p><p><br><p><p><b style=fontsize 16px>Please Note <b><span style=fontsize 16px>We have offices in Toronto San Francisco New York and London We embrace a remotefriendly environment and as part of this approach we strategically distribute teams based on interests expertise and time zones to promote collaboration and flexibility Youll find the Finetuning team concentrated in the PST and EST timezonenbsp<span><p><p><br><p><p><br><p><p><br><p><p><br><p>n<p><p><br><p><b>In order to be successful in the role you have<b><ul><li>Experience finetuning LLMs including conversational generative and embedding<li><li>Experience building productiongrade machine learning systems<li><li>A passion for delivering joyful experiences to customers<li><li>Experience in Golang or other languages designed for highperformance scalable servers and Python or other scripting languages<li><ul><p><br><p><b>Additional qualifications that will help you excel in the role are<b><ul><li>Experience training serving andor deploying LLMs<li><li>Experience working on embeddings in a personal or a professional setting <li><ul><p><br><p><p>n<p><br><p><p><br><p><p><span style=fontsize 16px>If some of the above doesn’t line up perfectly with your experience we still encourage you to apply If you consider yourself a thoughtful worker a lifelong learner and a kind and playful team member Cohere is the place for you<span><p><p><br><p><p><span style=fontsize 16px>We value and celebrate diversity and strive to create an inclusive work environment for all We welcome applicants of all kinds and are committed to providing an equal opportunity process Cohere provides accessibility accommodations during the recruitment process Should you require any accommodation please let us know and we will work with you to meet your needs<span><p><p><br><p><p><b style=fontsize 16px>Our Perks <b><p><p><span style=fontsize 16px>🤠An open and inclusive culture and work environmentnbsp<span><p><p><span style=fontsize 16px>ðŸ‘â€ðŸ’ Work closely with a team on the cutting edge of AI researchnbsp<span><p><p><span style=fontsize 16px>🽠Weekly lunch stipend inoffice lunches amp snacks<span><p><p><span style=fontsize 16px>🦠Full health and dental benefits including a separate budget to take care of your mental healthnbsp<span><p><p><span style=fontsize 16px>🣠100 Parental Leave topup for 6 months for employees based in Canada the US and the UK<span><p><p><span style=fontsize 16px>🎨 Personal enrichment benefits towards arts and culture fitness and wellbeing quality time and workspace improvement<span><p><p><span style=fontsize 16px>🙠Remoteflexible offices in Toronto Palo Alto SanFrancisco and London and coworking stipend<span><p><p><span style=fontsize 16px>âœˆï¸ 6 weeks of vacation<span><p><p><br><p><p><i style=fontsize 16px>Note This post is coauthored by both Cohere humans and Cohere technology<i><p><br><br>Please mention the word MESMERIZE and tag RNTIuMTYwLjExMS41Ng== when applying to show you read the job post completely RNTIuMTYwLjExMS41Ng== This is a beta feature to avoid spam applicants Companies can search these words to find applicants that read this and see theyre human
Healthcare Analytics Analyst, Rules
Company: Cohere Health
Location: Remote
Posted Dec 09, 2023
To us, it’s personal. We believe that diverse, inclusive teams make the most impactful work. Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. Equal Opportunity Statement: Cohere Health is an Equal Opportunity Employer. What you will do: Work with multiple types of healthcare data to build and maintain analytical models to support financial and business analysis; synthesize findings and determine solutions Identify optimization opportunities based on analyses to drive increased value for clients Proposed, develop, and test new clinical and operational rules to drive clinical impact and optimize Cohere’s value to patients, providers, and payers Perform quantitative analysis of health care cost, operational, and patient data Participate in client facing conversations and relationships as needed Prepare information for clients, build reports, and assist with project scheduling and coordination of tasks Develop, review, and analyze detailed data sets leveraged for client reporting/analytics Own deliverables in a fast-paced environment Your background & requirements: 3-5 years of experience working in a corporate environment including experience collecting, analyzing, and summarizing qualitative/quantitative data Master in excel and other analytics tools with experience in analytics process improvement Executive level communication skills Bachelor’s degree Passionate about improving the U.S. healthcare system and helping ensure every patient receives the best care possible 3-5 years of experience working with Business Intelligence tools such as Tableau or PowerBI, preferred Experience and familiarity working with healthcare data and data sets, preferred We can’t wait to learn more about you and meet you at Cohere Health! Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone. You value rapid execution, and can quickly iterate based on feedback. You have a customer-first mindset, and deliver top-quality work for internal and external customers with clear communication. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. You love working on a fast paced team, and equally value heads down time to build out analyses and cross functional collaboration with experts.
Senior Director, Strategic Accounts
Company: Cohere Health
Location: Remote
Posted Dec 02, 2023
To us, it’s personal. Graduate degree in relevant field (e.g., MBA, MPH, etc.) preferred 10-15 years of experience working for top-tier consulting firm, IT services, big-tech, health-tech, startup, or similar environment Significant experience managing large client accounts, preferably with experience with health plan clients Deep and broad knowledge of the healthcare industry. Equal Opportunity Statement: Cohere Health is an Equal Opportunity Employer. Work cross-functionally with clinical, compliance, operations, data science, and engineering teams to solve complex problems Communicate clearly and distill complex ideas into simple concepts that are easily explainable to others Your background & requirements: Bachelor's degree. We believe that diverse, inclusive teams make the most impactful work. Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. To be successful, you need a strong background in successfully managing, retaining, and growing large client accounts. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone. Prior experience in UM, revenue cycle, digital health, and value-based care preferred Excellent verbal and written communications, and strong executive presence with the ability to influence other senior leaders Ability to thrive in a fast-paced environment with demanding client expectations Customer-orientation and start-up ready mindset; comfortable with ambiguity Willingness to help with anything that is needed and to be flexible as client needs shift Passionate about improving the U.S. healthcare system and helping ensure every patient receives the best care possible Mainly remote, travel up to 25% We can’t wait to learn more about you and meet you at Cohere Health!
Senior Business Planning Analyst
Company: Cohere Health
Location: Remote
Posted Dec 09, 2023
To us, it’s personal. We believe that diverse, inclusive teams make the most impactful work. Equal Opportunity Statement: Cohere Health is an Equal Opportunity Employer. Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone. This is a position that offers the ability to make a substantive mark on the organization/operations structure of an up and coming company with exponential growth opportunity.The work will be fast-paced and project-based, with evolving needs - requiring scrappiness, flexibility, curiosity, and grace under pressure. You will contribute to healthcare analytics to meet quality, cost and service objectives with your knowledge of statistical analysis including clinical and financial risk tracking, models to impact experience, cost, quality, and opportunity analysis. This position is always evolving. What will you do Understand Cohere’s value proposition to clients and providers in order to accurately tell stories using data Capacity Planning for current and future prospects enterprise wide Support in unit economics reporting, trending and analytics focused on improvement Creatively and independently problem solve for business needs using data that may need to be curated through collaboration with engineering and data governance team Create and maintain a system to notify leadership of staffing inefficiencies or variance to plan impacts promptly to expedite appropriate actions Project staffing level requirements by activity to optimize service levels Track, analyze function and agent level performance including trends, utilizing data and reports from a variety of systems Analyze and report historical data and trends Aid in development and improvement of processes and procedures Assist in the creation of process flows Be a subject matter expert in Cohere’s external deliverables for new and existing clients Be responsible for both ad hoc analysis as well assisting in developing dashboards for internal and external use Risk remediation and opportunity identification with strong emphasis on solutions Develop high quality decks and presentation materials for presentation to leadership on an as needed basis Your competencies Required: At least 5 years analytical/reporting experience, preferably at a healthcare company or allied health organization At least 3 years experience forecasting and building out capacity models Experience with unit economics and driving operational cost through data analysis Advanced level of proficiency in Microsoft Excel or Google Sheet Experience developing custom spreadsheet models Excellent data management skills Ability to create advanced visualizations using Microsoft Excel or Google Sheet Ability to to define and track Key Performance Indicators (KPI) and various business metrics 3 years of experience measuring performance related metrics Ability to identify shifting trends, outliers, risks and opportunities based on historical datasets Knowledge of data forecasting concepts Ability to calculate required production hours and make staffing recommendations Excellent communication skills both written and oral Flexibility and agility, works well in ambiguous situations, clear understanding of an early stage startup environment Ability to work cross functionally across remote teams Intellectual curiosity with a strong desire to understand a problem and work it to a viable solution Thrive in a fast paced, self directed environment Highly organized Proficient in developing presentations that tell a complete story Passionate about continuous process improvement, always actively seeking out practical solutions to challenging business problems You understand that this position is very fluid and the term “not my job” doesn’t exist Preferred: BA/BS Degree in Business Administration, Computer Science, or Mathematics Experience with both Call Center and Back Office planning and metrics Healthcare Experience a plus Some familiarity with Salesforce We can’t wait to learn more about you and meet you at Cohere Health! You will help build a company, as well as wear many hats.
Finance & Accounting Co op
Company: Cohere
Location: Remote
Posted Nov 23, 2023
Cohere’s operational leaders have built, scaled, and led multi-billion product lines and businesses at Google, Apple, Rakuten, YouTube, AWS, and Cisco.The Cohere team is a collective from all walks of life, from people who left college to start businesses, to some of the most experienced people from globally renowned companies. Should you require any accommodation, please let us know and we will work with you to meet your needs.Our Perks: 🤠An open and inclusive culture and work environment 🧑â€ðŸ’» Work closely with a team on the cutting edge of AI research 🽠Free daily lunch 🦷 Full health and dental benefits, including a separate budget to take care of your mental health 🎨 Personal enrichment benefits towards arts and culture, fitness and well-being🙠Remote-flexible, offices in Toronto, Palo Alto, and London and coworking stipendâœˆï¸ Paid vacationPlease mention the word **ENVIABLE** and tag RNDAuNzQuMTc3Ljc2 when applying to show you read the job post completely (RNDAuNzQuMTc3Ljc2). If you consider yourself a thoughtful worker, a lifelong learner, and a kind and playful team member, Cohere is the place for you.We value and celebrate diversity and strive to create an inclusive work environment for all. Cohere provides accessibility accommodations during the recruitment process. Collectively, we're driven by the belief that our technology has the potential to revolutionize the way enterprises, their employees, and customers engage with technology through language.Cohere’s broader research team is world-renowned, having contributed to the development of sentence transformers for semantic search, dynamic adversarial data collection and red teaming, and retrieval augmented generation, often referred to as “RAG,†among other technological breakthroughs.We have been deliberate in assembling a team of operational leaders with industry-leading experience, with backgrounds working at the most sophisticated, demanding, and respected enterprises in the world. This is a beta feature to avoid spam applicants. \nIn this role you will be responsible for:Assisting in maintaining accurate and up-to-date general ledger entries, recording financial transactions accurately and promptlyAnalyzing and monitoring spend, updating and altering reporting to deliver to operational leadsPreparing budget vs. actual reporting on departmental spendReconciling ledger accounts monthly to ensure accuracy and identify discrepancies, and work with team members to resolve any issuesProcessing incoming invoices and ensuring accurate coding and approvalMonitoring accounts payable to ensure timely payments and resolve discrepanciesAiding in the preparation of documentation for internal and external auditsContributing to the preparation of monthly, quarterly, and annual financial statementsAssisting in implementation of finance tools and other special projectsSupport ad-hoc FP&A and accounting requestsYou may be a good fit if:Currently enrolled in a Bachelor's or Master's degree co-op program in Accounting, Finance, or a related fieldYou have strong analytical skills and are able to work in fast-changing environmentYou are comfortable working through ambiguous situations and managing multiple priorities\nIf some of the above doesn’t line up perfectly with your experience, we still encourage you to apply! Every day, our team breaks new ground, as we build transformational AI technology and products for enterprise and developers to harness the power of LLMs.Cohere was founded by three global leaders in AI development, including our CEO, Aidan Gomez, who co-created the Transformer, which makes LLMs possible. Companies can search these words to find applicants that read this and see they're human. We believe a diverse team is the key to a safer, more responsible technology, and that different experiences and backgrounds enable us to tackle problems from all angles and avoid blindspots.There’s no better time to play a role in defining the future of AI, and its impact on the world.Why this role?We are currently seeking a dedicated and detail-oriented co-op Student to join Cohere’s finance and accounting team.
User Acceptance Training Analyst
Company: Cohere Health
Location: USA
Posted Mar 01, 2024
Cohere Health is a company that aims to eliminate wasteful friction in healthcare by building software that ensures the appropriate plan of care is understood and expeditiously approved. The company is looking for a User Acceptance Testing (UAT) Analyst to join their team, who will work closely with business stakeholders to ensure that applications meet user requirements and function correctly.
SVP, Operations
Company: Cohere Health
Location: Other US Location
Posted Dec 23, 2023
To us, it’s personal. Solid understanding of financial management principles, including budgeting, cost control, and revenue generation. Knowledge of production metrics, such as cycle time, throughput, and yield, to drive operational efficiency and productivity. Strong background in production management, encompassing process optimization, quality control, and workflow design. Familiarity with emerging technologies and trends impacting contact center and production environments, such as automation, artificial intelligence, and digital transformation. In-depth knowledge and experience in call center operations, including call management, queue management, and call routing strategies. Understanding of contact center metrics, such as Average Handle Time (AHT), First Call Resolution (FCR), Service Level Agreement (SLA), and Customer Satisfaction (CSAT). Familiarity with call center technologies, including Automatic Call Distribution (ACD) systems, Interactive Voice Response (IVR) systems, and Computer Telephony Integration (CTI). Proficiency in workforce management principles and tools to optimize staffing levels, scheduling, and forecasting. Aptitude for identifying trends, patterns, and operational bottlenecks to proactively address challenges and optimize processes.
Senior Healthcare Analytics Analyst, Clinical Programs Performance
Company: Cohere Health
Location: Remote
Posted Dec 02, 2023
To us, it’s personal. Equal Opportunity Statement: Cohere Health is an Equal Opportunity Employer. Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. Participate in client facing conversations and relationships as needed Prepare information for clients, build reports, data visualization and self service solutions for internal and external stakeholders Develop, review, and analyze detailed data sets leveraged for client reporting/analytics Own deliverables from ideation through execution & presentation Your background & requirements: Education: Bachelor’s degree in Health Informatics, Public Health or related field preferred Work Experience: 3-5 years experience working in an analyst role with a health plan, utilization management vendor or consulting firm Collaboration: Experience interfacing with internal and external business stakeholders on the development and read out of client and program specific KPIs Data Analysis and Interpretation: Ability to use statistical analysis tools (such as SQL, R, or SAS) to extract insights from complex healthcare data sets, interpret trends, and derive actionable recommendations - experience with Athena preferred Communication Skills: Strong verbal and written communication skills will be essential to convey complex information to stakeholders and collaborate effectively with internal stakeholders and clients Project Execution: Experience owning complex projects, coordinating with multidisciplinary teams, setting goals, and meeting deadlines for multiple ongoing projects Problem-Solving and Critical Thinking: Ability to identify issues within healthcare data, devise solutions, and think critically to develop scalable solutions to problems Data Visualization: 3-5 years of experience developing dashboards and self service business intelligence tools such as Tableau or PowerBI Healthcare Knowledge: Understanding of healthcare systems, medical terminologies, clinical workflows, and regulations preferred Ethical Decision-Making: Ability to navigate ethical dilemmas in healthcare data management and analysis while upholding professional standards and integrity Passionate about improving the U.S. healthcare system and helping ensure every patient receives the best care possible Must be comfortable working independently in a fast paced environment We can’t wait to learn more about you and meet you at Cohere Health! We believe that diverse, inclusive teams make the most impactful work. What you will do: Work with multiple types of healthcare data to build and maintain analytical and reporting solutions to support strategy and program decision making Identify optimization opportunities based on analyses to drive increased value for clients Perform quantitative analysis of health care cost, operational performance and clinical outcomes using claims and authorization data Track cost, utilization and industry trends to inform stakeholders of product performance and provide insights around opportunities to optimize clinical value for patients, providers and payers. You value rapid execution, and can quickly iterate based on feedback. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone. You have a customer-first mindset, and deliver top-quality work for internal and external customers with clear communication. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.
Software Engineer Finetuning Infrastructure
Company: Cohere
Location: Remote
Posted Mar 06, 2024
Cohere is a team of experts in AI research and development, focusing on finetuning large language models. They offer a comprehensive suite of finetuning services, including chat, generate, classify, and rerank finetuning. The company values diversity and inclusivity, and provides a range of benefits such as health and dental coverage, parental leave top-up, and remote-flexible work environment. They are currently seeking an experienced professional for their finetuning team, with a preference for candidates who have experience in finetuning LLMs, building production-grade machine learning systems, and working with Golang and Python.
VP, Strategic Accounts
Company: Cohere Health
Location: Remote
Posted Dec 16, 2023
To us, it’s personal. Graduate degree in relevant field (e.g., MBA, MPH, etc.) preferred 10-15 years of experience working for top-tier consulting firm, IT services, big-tech, health-tech, startup, or similar environment Significant experience managing large client accounts, preferably with experience with health plan clients Deep and broad knowledge of the healthcare industry. Equal Opportunity Statement: Cohere Health is an Equal Opportunity Employer. Work cross-functionally with clinical, compliance, operations, data science, and engineering teams to solve complex problems Communicate clearly and distill complex ideas into simple concepts that are easily explainable to others Your background & requirements: Bachelor's degree. We believe that diverse, inclusive teams make the most impactful work. Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. To be successful, you need a strong background in successfully managing, retaining, and growing large client accounts. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone. Prior experience in UM, revenue cycle, digital health, and value-based care preferred Excellent verbal and written communications, and strong executive presence with the ability to influence other senior leaders Ability to thrive in a fast-paced environment with demanding client expectations Customer-orientation and start-up ready mindset; comfortable with ambiguity Willingness to help with anything that is needed and to be flexible as client needs shift Passionate about improving the U.S. healthcare system and helping ensure every patient receives the best care possible Mainly remote, travel up to 25% We can’t wait to learn more about you and meet you at Cohere Health!
Senior Machine Learning Engineer
Company: Cohere Health
Location: Other US Location
Posted Dec 08, 2023
To us, it’s personal. transformers) for embedding, retrieval, classification and generative use cases Build, deploy, and monitor reliable and scalable production machine learning systems Write and maintain codebases to perform data preprocessing, model training, evaluation, and deployment Provide software and machine learning best practice guidance to junior engineers Work cross-functionally with diverse stakeholders, including product managers, clinicians, and technical leadership Your background and characteristics: You have 3+ years experience in applied ML in the industry with a degree in computer science, machine learning, mathematics or a similar field Clear understanding of model building, model maintenance and the measures that optimize models for production use Understand experimental design and can independently perform collection, measurement, and interpretation of results Expert in Python with experience in deep learning frameworks (e.g., PyTorch) Hands on experience building deep learning models (e.g., transformers) for NLP tasks Bonus points for: Experience with ElasticSearch Experience with generative AI or Retrieval Augmented Generation (RAG) Experience working with unstructured healthcare data (e.g., clinical notes) Experience with OCR or image-based document understanding techniques Hands on experience using AWS tools such as SageMaker Studio and Neptune We can’t wait to learn more about you and meet you at Cohere Health! Equal Opportunity Statement Cohere Health is an Equal Opportunity Employer. We believe that diverse, inclusive teams make the most impactful work. Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. What you will do: Evaluate deep learning approaches (e.g. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone. Our ML team’s work is focused on designing, deploying, and monitoring production models which extract or predict relevant clinical findings from structured and unstructured data sources. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. LI-Remote BI-Remote
Director, Implementation
Company: Cohere Health
Location: Other US Location
Posted Dec 08, 2023
To us, it’s personal. Equal Opportunity Statement: Cohere Health is an Equal Opportunity Employer. We believe that diverse, inclusive teams make the most impactful work. What you will do: Lead end-to-end implementation efforts for new and existing customers as we rapidly scale to new customers Establish strategy for implementation at Cohere, factoring in the unique nature of our payer and risk-bearing provider customers and the variety of solutions Cohere offers Partner with solutions team during the sales process to effectively scope and contract for the best solution Work closely with solutioning and product strategy teams to convert initial launch and expansion vision into tactical implementation plans Manage handoffs from sales team to implementation team and from implementation to client performance team Track and report on implementation progress and key risks and issues, including developing and managing a detailed project schedule and work plan, involving all relevant stakeholders and closely monitoring the status of key deliverables Manage team responsible for implementation, which may include both implementation manager and cross-functional implementation support (integration manager, product support, etc.) Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. Act as the key liaison between client implementation team and cross functional teams at Cohere to drive implementation activities Establish strong relationships with customers during implementation to ensure lasting success during delivery Refine implementation best practices and create an efficient and repeatable model for future clients Support the creation of a playbook to guide process for implementing with additional customers Your background & requirements: 8+ years of experience working in a consulting and/or implementation role, preferably working with health plan customers MBA or relevant Master’s degree in healthcare and/or management Deep expertise in all aspects of implementation, including customer engagement, project management, internal and external communication, and cross-functional collaboration Significant experience working on tech implementations (heavy software based / tech heavy implementations) Significant experience working with health plans on end-to-end implementations Customer-facing experience and strong orientation towards customer service mindset Start up ready mindsets - comfort with ambiguity and willingness to be flexible as customer needs shift Experience managing implementation teams and resources Organized and detail oriented with expertise in building out infrastructure and tools needed to create scalable implementation processes Prior experience and high level of comfort working in powerpoint (including storytelling via slides), microsoft project, and excel After travel returns, willingness to travel up to 25% of time We can’t wait to learn more about you and meet you at Cohere Health! Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone. If you are passionate about deploying technology-driven solutions to enhance patient experience, drive clinical excellence, and achieve healthcare operational efficiencies, we want to hear from you! Lastly, this role will help refine best practices based on new customer implementation and will support the refinement of our playbook for implementation with future customers. You will report to the Senior Director of Implementation but will interface with both commercial and clinical team members.