Jobs at Enova
3,324 open positions
Customer Service Representative (Remote)
Company: Enova
Location: Chicago, IL
Posted Aug 21, 2023
We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. You can learn more about Enova’s values and culture here. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)Employee recognition and rewards programCharitable matching and a paid volunteer day…Plus so much more!About EnovaEnova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. California Applicants: Click here to review our California Privacy Policy for Job Applicants. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. Being a values-driven organization is at the core of Enova’s success. We are currently only hiring in AZ, IA, ID, IL, IN, MI, MN, MO, NM, NV, UT, WI, and WYAbout the role:Enova has several different consumer lending brands, each with their own unique offerings and customer requirements. Once you finish our training program, you will primarily be responsible for providing superior customer service and a positive experience to our customers. Responsibilities:Answer inbound calls from customers to answer and service any questions they may haveHandle all customer inquiries, requests, and thoroughly educate them on our products and servicesProvide quality support in the areas of processing payments, creating payment plans, and other account related tasks to ensure a positive customer experienceCommunicate clearly and professionally with all customers, co-worker, supervisors and managementMaintain accurate, up-to-date information for customer accountsRequirements:Strong verbal and written communication skills so you can connect with customers over the phone and take clear notes in our computer systemA desire to create a top-notch customer service experienceThe means to independently problem solveAbility to balance multiple priorities and effectively handle changing situationsAbility to deescalate complex customer interactionsThe drive to exceed your goals in a fast-paced, metric driven environmentAbility to succeed in a virtual or office settingComputer proficiency and accurate data entry skills required Benefits & Perks:Flexible work schedule (In-office T/W/Th and remote M/F for hybrid-eligible roles)Health, dental, and vision insurance including mental health benefits401(k) matching plus a ROTH option (U.S. Based employees only)PTO & paid holidays offSabbatical program (for eligible roles)Summer hours (for eligible roles)Paid parental leaveDEI groups (B.L.A.C.K. As a Customer Service Representative, you will become an expert in one particular brand over the course of our 4 week training program.
Collections Representative, Small Business (Hybrid)
Company: Enova
Location: Chicago, IL
Posted Aug 15, 2023
The Collections Representative role at Enova International is responsible for providing payment options to customers facing financial difficulties while maintaining professional dignity. The role requires strong communication skills, empathy, and the ability to balance multiple priorities. Enova International is a leading financial technology company offering accessible credit to millions, with a focus on non-prime consumers and businesses. The company values inclusion, culture, and equal employment opportunity.
Collections Representative (Remote)
Company: Enova
Location: Chicago, IL
Posted Aug 13, 2023
We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. You can learn more about Enova’s values and culture here. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)Employee recognition and rewards programCharitable matching and a paid volunteer day…Plus so much more!About EnovaEnova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. California Applicants: Click here to review our California Privacy Policy for Job Applicants. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. Being a values-driven organization is at the core of Enova’s success. You will need to be resilient and comfortable working with customers through difficult situations. Responsibilities: Effectively handle inbound and outbound calls to customers regarding overdue loan paymentsUtilize problem solving skills to find customer specific solutions for delinquent accountsEnsure superior customer service through excellent verbal and written communicationMaintain accurate, up-to-date information for customer accountsRequirements:2+ years Collections or Inside Sales experienceStrong verbal and written communication skills so you can connect with customers over the phone and take clear notes in our computer systemA desire to create a top-notch customer service experienceThe capability to independently problem solveAbility to balance multiple priorities and effectively handle changing situationsAbility to deescalate complex customer interactionsThe drive to exceed your goals in a fast-paced, metric driven environmentAbility to succeed in a virtual or office settingComputer proficiency and accurate data entry skills requiredBI-RemoteBenefits & Perks:Flexible work schedule (In-office T/W/Th and remote M/F for hybrid-eligible roles)Health, dental, and vision insurance including mental health benefits401(k) matching plus a ROTH option (U.S. Based employees only)PTO & paid holidays offSabbatical program (for eligible roles)Summer hours (for eligible roles)Paid parental leaveDEI groups (B.L.A.C.K. After you finish training, you will reach out to customers and identify solutions to help make consistent loan payments. As a Collections Representative, you will become an expert in one particular brand over the course of our 4 week training program. This position is a fully remote position but candidates must be based either within 100 miles of Chicago, IL or South Jordan, UT or in IA, MO, WI, and WY. About the role:Enova has several different consumer lending brands, each with their own unique offerings and customer requirements.
Finance Associate/Sr. Associate - FP&A Strategy (Hybrid)
Company: Enova
Location: Chicago, IL
Posted Aug 12, 2023
We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. You can learn more about Enova’s values and culture here. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)Employee recognition and rewards programCharitable matching and a paid volunteer day…Plus so much more!About EnovaEnova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. Being a values-driven organization is at the core of Enova’s success. California Applicants: Click here to review our California Privacy Policy for Job Applicants. However, we are not able to sponsor visas or take over sponsorship at this time.Reports to:Financial Planning & Analysis (FP&A) DirectorAbout the Role:Enova is currently searching for an ambitious Associate/Senior Associate to join our Finance team. As an Associate/Senior Associate, you'll be a financial analysis expert with sharp business acumen, thriving in a fast-paced, innovative environment, who will be expected to partner across the organization at all levels to drive strategic growth, optimize balance sheet structure, own key strategic projects and analyses, and create shareholder value. This is a broad and demanding role perfect for finance and strategy professionals with a diverse background looking for a new and exciting challenge. Responsibilities:Drive profitable company growth by owning and facilitating execution across the organization of unit economics and return on invested capital analysisDevelop and analyze company long-term forecasts and scenario planning through collaboration with key stakeholdersCollaborate with Capital Markets, Corporate Development, external advisors, and business unit leadership to evaluate financing options and the strategic and financial impacts of acquisitions and new initiativesFacilitate strategic and tactical decision making by developing high-impact analyses assessing potential portfolio adjustments, new product and market opportunities, and relevant industry trends to support prioritization and optimization of capital investment Partner with department heads to pursue optimal cost structure through close evaluation of costs necessary to support organizational goalsDevelop and update materials to communicate company achievements, strategy, and outlook to internal and external stakeholders Requirements:Bachelor’s degree in Finance, Accounting, Economics, or other related field (MBA, CFA or CPA a plus)4+ years in company finance, corporate banking, investment banking, public accounting, or consultingAdvanced Excel skills and integrated financial statement modeling knowledgeDemonstrates responsibility, accountability, and follow through when working on projects, even under ambiguous circumstancesCapable of cooperating with cross-functional teams, transforming complicated issues into structured plans and actionable stepsBI-HybridBenefits & Perks:Flexible work schedule (In-office T/W/Th and remote M/F for hybrid-eligible roles)Health, dental, and vision insurance including mental health benefits401(k) matching plus a ROTH option (U.S. Based employees only)PTO & paid holidays offSabbatical program (for eligible roles)Summer hours (for eligible roles)Paid parental leaveDEI groups (B.L.A.C.K. We are interested in every qualified candidate who is eligible to work in the United States.
Customer Service Representative (Remote)
Company: Enova
Location: Chicago, IL
Posted Aug 21, 2023
We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. You can learn more about Enova’s values and culture here. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)Employee recognition and rewards programCharitable matching and a paid volunteer day…Plus so much more!About EnovaEnova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. California Applicants: Click here to review our California Privacy Policy for Job Applicants. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. Being a values-driven organization is at the core of Enova’s success. We are currently only hiring in AZ, IA, ID, IL, IN, MI, MN, MO, NM, NV, UT, WI, and WYAbout the role:Enova has several different consumer lending brands, each with their own unique offerings and customer requirements. Once you finish our training program, you will primarily be responsible for providing superior customer service and a positive experience to our customers. Responsibilities:Answer inbound calls from customers to answer and service any questions they may haveHandle all customer inquiries, requests, and thoroughly educate them on our products and servicesProvide quality support in the areas of processing payments, creating payment plans, and other account related tasks to ensure a positive customer experienceCommunicate clearly and professionally with all customers, co-worker, supervisors and managementMaintain accurate, up-to-date information for customer accountsRequirements:Strong verbal and written communication skills so you can connect with customers over the phone and take clear notes in our computer systemA desire to create a top-notch customer service experienceThe means to independently problem solveAbility to balance multiple priorities and effectively handle changing situationsAbility to deescalate complex customer interactionsThe drive to exceed your goals in a fast-paced, metric driven environmentAbility to succeed in a virtual or office settingComputer proficiency and accurate data entry skills requiredBI-RemoteBenefits & Perks:Flexible work schedule (In-office T/W/Th and remote M/F for hybrid-eligible roles)Health, dental, and vision insurance including mental health benefits401(k) matching plus a ROTH option (U.S. Based employees only)PTO & paid holidays offSabbatical program (for eligible roles)Summer hours (for eligible roles)Paid parental leaveDEI groups (B.L.A.C.K. As a Customer Service Representative, you will become an expert in one particular brand over the course of our 4 week training program.
Collections Representative, Small Business (Hybrid)
Company: Enova
Location: Chicago, IL
Posted Aug 15, 2023
We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. You can learn more about Enova’s values and culture here. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)Employee recognition and rewards programCharitable matching and a paid volunteer day…Plus so much more!About EnovaEnova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. Being a values-driven organization is at the core of Enova’s success. As a Collections Representative, you will have the opportunity to ensure positive interactions with our small business customers when they have encountered a hardship.Responsibilities:Handle inbound and outbounds calls to customers regarding overdue paymentsFind solutions for customers who are past due on their account to get them back up to dateFollow up with customers via email and answer any questions that they may haveMaintain accurate, up-to-date information of customer interactionsMove existing customers through various stages of delinquency with a proficiency to brings loans to a current statusFollow all collection laws and legal practiceRequirements:Strong verbal communication and negotiation skillsAptitude to express empathy and patience while discussing sensitive issuesAbility to balance multiple priorities, independently problem solve, and effectively handle changing situationsThe drive to exceed your goals in a fast-paced, metric driven environment Computer proficiency and accurate data entry skills required Prior experience using Salesforce is a plusKnowledge of FDCPA and FCRA practicesBI-HybridBenefits & Perks:Flexible work schedule (In-office T/W/Th and remote M/F for hybrid-eligible roles)Health, dental, and vision insurance including mental health benefits401(k) matching plus a ROTH option (U.S. Based employees only)PTO & paid holidays offSabbatical program (for eligible roles)Summer hours (for eligible roles)Paid parental leaveDEI groups (B.L.A.C.K. About the role:The Collections Representative is primarily responsible for providing OnDeck business customers with payment options to fit their unique situations and allowing them to maintain personal and professional dignity as they fulfill their financial obligation to OnDeck.
Collections Representative, Small Business (Hybrid)
Company: Enova
Location: Greater Denver Area
Posted Aug 15, 2023
The Collections Representative role at Enova involves handling inbound and outbound calls to customers regarding overdue payments, finding solutions for past due accounts, and maintaining accurate customer interaction records. The role requires strong verbal communication, empathy, problem-solving skills, and computer proficiency. Enova offers a flexible work schedule, health benefits, 401(k) matching, and a sabbatical program. The company is a leading financial technology firm committed to providing accessible credit for millions through its AI-powered platform.
Finance Manager - FP&A (Hybrid)
Company: Enova
Location: Chicago, IL
Posted Aug 07, 2023
We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. You can learn more about Enova’s values and culture here. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)Employee recognition and rewards programCharitable matching and a paid volunteer day…Plus so much more!About EnovaEnova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. Being a values-driven organization is at the core of Enova’s success. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. California Applicants: Click here to review our California Privacy Policy for Job Applicants. This role will report to the Senior Manager of FP&A.Responsibilities:Provide analytical and financial support to business unit teams including product management, marketing, operations, corporate development, and corporate service functionsOversee the development and preparation of periodic business unit and consolidated forecasts and management reports, and draw insights used to drive executive decision making in conjunction with P&L and company leadersDevelop and share deep market insights and high-impact analyses about relevant industry trends, new product opportunities, and potential market expansions to prioritize key investments and opportunitiesAuthor and deliver impactful presentations, distilling complex ideas and opportunities into actionable insightsDefine success metrics for key initiatives, develop business cases for new products and services and crystallize key insights on business performance when initiatives are launchedManage and mentor a team of analystsRequirements:Bachelor’s degree in Finance, Accounting or Economics or related experience4+ years in a company finance, public accounting, consulting, or investment banking role, or graduate of finance rotational programAbility to influence and communicate successfully at all levels of the organization, synthesizing insights and conclusions into organized and impactful communications to senior managementAdvanced proficiency in Excel and other MS Office applicationsHelpful but not required:Exposure to the lending or broader financial services industriesCertification or progress toward CPA, CFA or MBASystems knowledge - ERP (Workday), FP&A modeling tools/databases, CPM software (MicroStrategy)BI-HybridBenefits & Perks:Flexible work schedule (In-office T/W/Th and remote M/F for hybrid-eligible roles)Health, dental, and vision insurance including mental health benefits401(k) matching plus a ROTH option (U.S. Based employees only)PTO & paid holidays offSabbatical program (for eligible roles)Summer hours (for eligible roles)Paid parental leaveDEI groups (B.L.A.C.K. As a FP&A Manager you’ll be a skillful collaborator, thriving in a fast-paced, innovative environment, who will be expected to partner across the organization at all levels on key strategic projects and analyses, driving business insights and executing on key deliverables for the company. This is a broad and demanding role perfect for finance and strategy professionals with a diverse background looking for a new and exciting challenge. However, we are not able to sponsor visas or take over sponsorship at this time.About the role:Enova is currently searching for a Manager to join our Line of Business Financial Planning & Analysis (FP&A) team. We are interested in every qualified candidate who is eligible to work in the United States.
Marketing Associate/Sr. Associate, Search (SEO/SEM) - Small Business
Company: Enova
Location: Chicago, IL
Posted Aug 13, 2023
We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)Employee recognition and rewards programCharitable matching and a paid volunteer day…Plus so much more!About EnovaEnova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. You can learn more about Enova’s values and culture here. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. The role will be focusing on supporting our Small Business division.Responsibilities:Achieve and maintain top rankings on major search engines through development and execution of on-page and technical SEO in a competitive industryIdentify and implement growth tacticsManage relationships with external partners to establish and implement link building campaignsAddress key SEO focus areas: keyword research, content strategy, site structure, site performance, and crawl and index managementWork closely with other business teams to optimize web pages and site architecture for SEODevelop and optimize landing pages and conversion funnel A/B tests to improve conversion ratesCreate, manage, test and analyze paid search campaigns ensuring optimal volume within acceptable cost/profit targetsMonitor trends on SEO and SEM best practices and techniques to ensure top website ranking and marketing efficiency, as well as identify new opportunitiesProvide performance based forecasts and ongoing reports against goals/relevant KPIs: ranking, website traffic, conversions, profitability, etc.Requirements:At least 5 years' experience in digital marketing, UX, paid search, display, content marketing, or related fields, with proficiency in SEO strategy, website and tag management, and basic coding knowledge (HTML, CSS is a plus).Direct SEO experience, including understanding of search engine ranking algorithms, crawlers, and familiarity with web analytics tools such as Google Analytics or Adobe Analytics.Demonstrated analytical and problem-solving skills, with a capacity to interpret data, identify trends, make informed recommendations, and a technical mindset to break down complex tasks.Exceptional project management and cross-functional communication skills, with the proven ability to set, adhere to, and communicate timelines and collaborate effectively.Creativity and innovative thinking, alongside intellectual curiosity, a positive attitude, and a willingness to take on various marketing initiatives as required.BI-HybridBenefits & Perks:Flexible work schedule (In-office T/W/Th and remote M/F for hybrid-eligible roles)Health, dental, and vision insurance including mental health benefits401(k) matching plus a ROTH option (U.S. Based employees only)PTO & paid holidays offSabbatical program (for eligible roles)Summer hours (for eligible roles)Paid parental leaveDEI groups (B.L.A.C.K. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. California Applicants: Click here to review our California Privacy Policy for Job Applicants. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. Being a values-driven organization is at the core of Enova’s success. Associate, Search (SEO/SEM) - Small BusinessReports to: Head of Acquisition Marketing - Small BusinessTeam: Small Business (OnDeck, Headway Capital) About the role:As a Search Marketing leader - problem-solving, self-directing, and action-oriented thinkers are required. You will be responsible for managing our SEO and SEM (PPC/pay-per-click) marketing strategies, as well as landing page development and optimization (conversion efforts). However, we are not able to sponsor visas or take over sponsorship at this time.Title: Marketing Associate/Sr.
Collections Specialist, Small Business (Hybrid)
Company: Enova
Location: Greater Denver Area
Posted Aug 15, 2023
The Collections Specialist role at Enova International involves handling customer calls, finding solutions for past-due accounts, and maintaining accurate customer interaction records. The role requires strong communication skills, empathy, and the ability to balance multiple priorities. Enova offers competitive compensation, benefits, and a positive work environment.
Senior Data Engineer (Remote)
Company: Enova
Location: Chicago, IL
Posted Aug 12, 2023
We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)Employee recognition and rewards programCharitable matching and a paid volunteer day…Plus so much more!About EnovaEnova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. You can learn more about Enova’s values and culture here. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. However, we are not able to sponsor visas or take over sponsorship at this time.Enova is currently accepting candidates for remote positions in the following eligible states: AL, AK, AR, AZ, CT, GA, IA, ID, IL, IN, KY, LA, MA, ME, MD, MN, MO, MS, NC, ND, NE, NH, NV, NJ, NM, OH, OK, OR, PA, RI, SC, SD, TN, UT, VT, WI, WV, WY.About the role:The Data Services Team builds data strategy and provides data solutions across the organization. We integrate, transform, and improve volumes of data at the project or enterprise level for streamlined processes, greater efficiencies, and smarter, more informed decision-making. This role is an opportunity to make a difference in the data space, and we need experienced people eager to bring in solutions, and make that happen.Responsibilities:Support the data needs of Software Engineering, Strategy, Product, Compliance, Operations, Technology and Analytics teamsOpportunity to lead technical projects by architecting the solution and collaborating with team members and peers to implement the solutionArchitect, implement and maintaining multi-layered SQL and Python processesEnhance the tooling and Python Frameworks to support complex Extract Transform Load (ETL) or Extract Load Transform (ELT) processesTroubleshoot discrepancies in existing databases, data pipelines, warehouses, and reportingWork as a "full-stack" Data Engineer contributing to each phase of the SDLC, building a new pipeline between two data sources or working with the business to design and develop a new dashboardRequirements:3+ years of experience in data engineering with a focus on database related technologies1+ years of hands-on experience working with Python and object-oriented programming methodologies and design patterns.Hands-on experience of SQL and database related technologies, particularly PostgreSQL.2+ years of experience working with Cloud Data Warehouse Technologies such as Snowflake or Redshift.Experience working with AWS RDS, Aurora, Lambda, S3, Apache Kafka is desirable.Experience with relational database modeling principles and techniques.Exposure to architecting, designing, and implementing ETL or ELT solutions with peers and stakeholders.Experience with ANSI SQL, SQL Server, Talend, Jenkins, GIT, Pentaho, JavaScript, bash/Linux, various non-relational / NoSQL database management systems.Ability to work off-hours as neededBI-RemoteBenefits & Perks:Flexible work schedule (In-office T/W/Th and remote M/F for hybrid-eligible roles)Health, dental, and vision insurance including mental health benefits401(k) matching plus a ROTH option (U.S. Based employees only)PTO & paid holidays offSabbatical program (for eligible roles)Summer hours (for eligible roles)Paid parental leaveDEI groups (B.L.A.C.K. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. This team is eager, dynamic and in a business-critical domain space. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. Being a values-driven organization is at the core of Enova’s success. California Applicants: Click here to review our California Privacy Policy for Job Applicants.
Application Support Representative (Remote)
Company: Enova
Location: Chicago, IL
Posted Aug 13, 2023
We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)Employee recognition and rewards programCharitable matching and a paid volunteer day…Plus so much more!About EnovaEnova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. You can learn more about Enova’s values and culture here. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. Being a values-driven organization is at the core of Enova’s success. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. To do this, you must provide excellent customer service and be sales motivated. This role reports to the Section Manager.Responsibilities:Effectively handle inbound calls by guiding customers through the loan application processEnsure customer satisfaction by providing a clear understanding of the features and benefits of Enova’s products and servicesInitiate outbound calls to customers who have not completed their loan applicationEnsure excellent customer service through excellent verbal and written communicationMaintain accurate, up-to-date information for customer accountsRequirements:Strong verbal and written communication skills so you can connect with customers over the phone and take clear notes in our computer systemA desire to create a top-notch customer service experienceThe capability to independently problem solveAbility to balance multiple priorities and effectively handle changing situationsAbility to deescalate complex customer interactionsThe drive to exceed your goals in a fast-paced, metric driven environmentAbility to succeed in a virtual or office settingComputer proficiency and accurate data entry skills required BI-RemoteBenefits & Perks:Flexible work schedule (In-office T/W/Th and remote M/F for hybrid-eligible roles)Health, dental, and vision insurance including mental health benefits401(k) matching plus a ROTH option (U.S. Based employees only)PTO & paid holidays offSabbatical program (for eligible roles)Summer hours (for eligible roles)Paid parental leaveDEI groups (B.L.A.C.K. You will utilize strong communication skills to help customers understand exactly what the product offering is and assist them as they work through the application process. Once you finish up our training program, you will receive a high volume of inbound phone calls where you connect with potential customers to assist them with their loan application and convert those potential customers into sales.