Jobs at FreedomPay
69 open positions
System Support Engineer (Helpdesk)
Company: FreedomPay
Location: Philadelphia, PA
Posted May 02, 2024
FreedomPay, a leading global commerce platform provider, is hiring an experienced System Support Engineer / Helpdesk. The role involves providing technical assistance and support for computer systems, hardware, and software. The candidate will be responsible for responding to queries, isolating problems, and determining resolutions. They will also maintain daily operation and performance of end user IT systems, and assist with basic user training and HR IT onboarding. The company offers a fast-paced, high growth environment with competitive benefits and compensation, and opportunities for professional growth.
IT Project Manager
Company: FreedomPay
Location: Other US Location
Posted Jun 06, 2024
FreedomPay, a leading global commerce platform provider, seeks an IT Project Manager with 3-5+ years of experience in software development project delivery. The role involves managing complex product implementations, client relationships, and software delivery across multiple teams. Key responsibilities include managing project budgets, tracking expenditures, creating project artifacts, and ensuring timely delivery. The ideal candidate should possess strong leadership, decision-making, and problem-solving skills, with experience in Agile methodologies and the payments/financial services industry. FreedomPay offers competitive benefits, growth opportunities, and a fast-paced, entrepreneurial culture.
Product Owner - Web
Company: FreedomPay
Location: Philadelphia, PA
Posted Apr 29, 2024
<p>The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail hospitality lodging gaming sports and entertainment foodservice education healthcare and financial services FreedomPays technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce The company maintains a worldclass security environment and was first to earn the coveted validation by the PCI Security Standards Council against PointtoPoint Encryption with EMV standard in North America FreedomPays robust solutions across payments security identity and data analytics are available instore online and onmobile and are supported by rapid API adoption The award winning FreedomPay Commerce Platform operates on a single unified technology stack across multiple continents allowing enterprises to deliver a consistent repeatable experience on a global scale FreedomPay is a fast paced high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere<p> <p><br ><p> <p>This role will involve working closely with the Web Product Manager to build out and maintain a prioritized roadmap of features for our Web Services offerings including our client portal and device management portal<p> <p><b>Primary Job Responsibilities including but not limited to<b> <p><ul><li>Understanding and documenting the business and functional requirements as the technology evolves working internally with our stakeholders and technical architectslead developer to manage the workflows and priority through the entire lifecycle of these plugins <li> <li>Creating and maintaining the product backlog You are responsible for creating and maintaining the product backlog which is a prioritized list of features and user stories that need to be implemented in the product Reporting into the Product Manager you will be responsible for refining validated and approved Product Requests from various stakeholders in order to create this backlog You should work with the Product Manager and the development team to ensure that the backlog is properly prioritized based on business value user needs and technical feasibility<li> <li>Communicating product vision and goals Supported by the Product Manager you will be required to articulate the product vision and goals to the development team and stakeholders This involves creating and presenting product roadmaps release plans product support matrices and other materials that convey the product strategy and direction<li> <li>Collaborating with stakeholders You will often be required to work closely with the client and subject matter experts to understand their requirements incorporate their feedback into the product backlog and manage expectations both internally and externally<li> <li> Working with the development team You should be comfortable working both independently at times and be able to collaborate with the development team to ensure that they have a clear understanding of the product requirements and that they are working on the most important features and user stories You should also be available to answer their questions and provide guidance on the product vision and goals<li> <li>Participating in Agile ceremonies You will be required to participate in Agile ceremonies including sprint planning daily standups sprint reviews and retrospectives These ceremonies provide opportunities to collaborate with the development team provide feedback and continuously improve the product and development process<li> <li>Tracking and reporting progress You will be required to track the progress of the product development and report on the status of the product backlog release plans and other key metrics You should also be able to communicate any changes or delays to stakeholders and adjust the product backlog accordingly<li> <li>Overall as an Agile Product Owner you are responsible for ensuring that the product meets the needs of the customers and stakeholders while also aligning with the business strategy and goals You should be able to balance competing priorities communicate effectively and collaborate with the development team to deliver highquality products<li> <ul><p><b>Required Experience and Skills<b> <p><ul><li>Bachelor degree in Engineering or Business or similar comparable industry experience<li> <li>Understanding of web development best practices and common frameworks <li> <li>Ability to collaborate with both internal teams and external partners as necessary to ensure that features are built to the highest level and remain a leading proposition against other competitor offerings<li> <li><b> Industry Knowledge <b>4 or more years working experience within the financial industry preferably within payments Ideally you will have a good knowledge of the solutions generally available in the market and be able to understand and explain the various subjects such as Tokenization Fraud Management terminal management of POI devices and typical payment flows An understanding of PCIDSS standards and how it applies along with web product experience would be advantageous<li> <li><b>Experience<b> of using tools such as Azure Dev Ops ADO for Feature and Story backlog management would be an advantage<li> <li><b>Leadership<b><i><i> As an Agile Product Owner you will need to provide leadership to the development team and stakeholders motivating them to work towards a shared vision and goal You should be able to inspire trust collaborate effectively and make tough decisions when necessary<li> <li><b>Agile methodology <b>You should have a strong understanding of Agile methodology You should be able to work in a fastpaced collaborative environment and manage the product backlog using Agile tools and techniques<li> <li><b>Communication<b> As an Agile Product Owner you will need excellent communication skills to convey the product vision goals and requirements to the development team and stakeholders You should also be able to listen actively provide feedback and resolve conflicts effectively<li> <li><b>Product management <b>You should have a deep understanding of product management principles including market research product strategy roadmap development and customer validation You should also be able to identify key performance indicators KPIs and use data to make informed decisions about product development<li> <li><b>Technical knowledge <b>While you dont need to be an expert developer you should have a basic understanding of software development principles and technologies This will help you communicate effectively with the development team and make informed decisions about product development<li> <li><b>Documentation and Writing<b> You will be required to support technical writers and BSAs with reviewing and editing documentation that is consumable both internally and externally that explains new features and functionality sales boarding integration collateral<li> <li><b>Analytical skills<b> You should have strong analytical skills to collect and analyze data identify patterns and make datadriven decisions about product development You should also be able to track progress and report on key performance indicators KPIs to stakeholders<li> <li><b>Creativity <b>You should have a creative mindset and be able to think outside the box to come up with innovative solutions to problems You should also be open to new ideas and feedback and be willing to pivot the product strategy if necessary<li> <li><b>Business acumen<b> You should have a good understanding of the business environment including the competitive landscape market trends and customer needs This will help you develop a product strategy that is aligned with the business goals and objectives<b><b><li> <ul><p> <p><p>As the fastest growing commerce company in the industry we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities FreedomPays fulltime roles provide exceptional benefits including medical prescription dental and vision coverage Life Insurance Retirement Plans with company match commission sharing plan flexible hybrid working environment and great parental and other leave programs All positions must be able to successfully pass a background check as well as a credit check<p> <p><p>
Platform Operations Analyst
Company: FreedomPay
Location: Philadelphia, PA
Posted Apr 13, 2024
FreedomPay is a rapidly growing company offering a comprehensive Commerce Platform for various industries. The platform ensures high performance, security, and reliability. The company values continuous learning and offers competitive benefits. The job role involves maintaining live services, troubleshooting, and collaborating with teams. Required skills include a bachelor's degree, experience in financial services technology, and proficiency in monitoring tools. The company also values problem-solving abilities, risk management, and strong communication skills.
Software Architect
Company: FreedomPay
Location: Philadelphia, PA
Posted May 12, 2024
FreedomPay, a leading global commerce platform provider, is seeking a seasoned Sr. Software Architect with expertise in the Microsoft technology stack (.NET, C#, SQL) and other technologies. The role involves solution architecting, software design, systems integration, and ensuring seamless integration and implementations. The ideal candidate should have a BS/BA degree, at least 10 years of experience as a Software Developer/Engineer/Architect, and 2 years in high volume transactional processing environments. Strong communication skills, understanding of architectural design patterns, and experience with cloud services and platforms are required. FreedomPay offers a fast-paced, high growth environment with competitive benefits and compensation.
Software Engineer - Offramps
Company: FreedomPay
Location: Philadelphia, PA
Posted Apr 30, 2024
FreedomPay, a leading global commerce platform provider, is seeking a skilled software engineer to join their team. The role involves building and enhancing web services, collaborating on software development tools, and ensuring high-quality product delivery. The ideal candidate should have a strong background in software engineering, systems thinking, and creative problem solving. FreedomPay offers competitive benefits, professional growth opportunities, and a fast-paced, entrepreneurial environment.
Database Administrator
Company: FreedomPay
Location: Philadelphia, PA
Posted Apr 29, 2024
<p>The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail hospitality lodging gaming sports and entertainment foodservice education healthcare and financial services FreedomPays technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce The company maintains a worldclass security environment and was first to earn the coveted validation by the PCI Security Standards Council against PointtoPoint Encryption with EMV standard in North America FreedomPays robust solutions across payments security identity and data analytics are available instore online and onmobile and are supported by rapid API adoption The award winning FreedomPay Commerce Platform operates on a single unified technology stack across multiple continents allowing enterprises to deliver a consistent repeatable experience on a global scale FreedomPay is a fast paced high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere<p> <p><br ><p> <p><span>Were seeking a midlevel database engineer to join our team As part of this role youll contribute to the maintenance and optimization of our database systems ensuring their reliability and performance Responsibilities include database administration monitoring and troubleshooting to support our operations The ideal candidate will have experience with SQL Server and a strong understanding of database management principles This position offers the opportunity to work closely with a dynamic team in a challenging and rewarding environment<span><p> <p><b>Minimum Required Knowledge amp Experience<b> <p><ul><li>Bachelors Degree in computer science or software engineering from an accredited college or university or equivalent work experience <li> <li>4 or more years administering SQL Server on standalone or clustered servers with tasks including database backups agent job management provisioning security installation patching and configuration4 or more years creating and modify databases and database objects<li> <li>4 or more years supporting a production environment working as part of an oncall rotation and supporting off hour releases<li> <li>Deep experience with SQL 2014+ always on high availability groups creation configuration administration failing over etc<li> <li>Production level experience implementing and administering multiple instances with the following SQL Server features transactional replication log shipping high availability groups agent jobs and database security<li> <li>Installing and configuring SQL Servers services including reporting services integration services and engine service<li> <li>Deep experience in authoring your own and tuning others SQLTSQL explains mechanics and benefits of recommendations<li> <li>Deploying and administering SSIS packages troubleshooting execution issues including analyzing package and making appropriate changes<li> <li>Installing configuring administering and troubleshooting SQL Server reporting services<li> <li>Experience owningmanaging complex multiinstance environments at all levels Production UAT QA Dev including mentoringmanaging other DBAs<li> <li>Experience with high volume large databases Our systems do over a billion transactions yearly<li> <ul><p><b>Personal Attributes<b> <p><ul><li>Selfstarter highly motivated continuous improvement attitude<li> <li>Learn and apply new technologies in a timely and pragmatic way<li> <li>Employs mature problem solving skills understanding the problem breaking down complex issues researching developing solutions evaluating alternatives through research and testing etc<li> <li>Communicates effectively sources information and communicates points both verbally and inwriting<li> <li>Executes tasks as directed and knows how to engage team members to resolve questions<li> <li>Can plan complex tasks and document and explain plans<li> <li>Willingness to be on a shared oncall rotation nightsweekends and jumping in as needed with level 3 escalations<li> <li>Interested in new technology database systems and tools with proactive research to bring proposals to the team for new technology directions and solutions<li> <li>Must pass a criminal background check and drug testing<li> <ul><p> <p><p>As the fastest growing commerce company in the industry we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities FreedomPays fulltime roles provide exceptional benefits including medical prescription dental and vision coverage Life Insurance Retirement Plans with company match commission sharing plan flexible hybrid working environment and great parental and other leave programs All positions must be able to successfully pass a background check as well as a credit check<p> <p><p>
VP, Account Management
Company: FreedomPay
Location: Philadelphia, PA
Posted May 07, 2024
The VP of Account Management at FreedomPay will lead a team of account managers, collaborating with various teams to ensure seamless delivery of solutions and services. Key responsibilities include developing strategies for customer retention and satisfaction, leading and mentoring team members, building relationships with stakeholders, and advocating for customer needs in product development. Requirements include proven experience in account management or customer success, strong leadership skills, excellent communication, strategic thinking, and proficiency in CRM and data analysis tools.
Accounting Manager
Company: FreedomPay
Location: Other US Location
Posted May 09, 2024
FreedomPay, a leading commerce platform provider, is seeking an Accounting Manager with 3-5 years of public accounting experience, preferably from a Big 4 firm. The role involves managing financial information integrity, ensuring compliance with VAT requirements, and maintaining accurate accounting records. The candidate should have a Bachelor's degree in Business or Accounting, CPA certification, and in-depth knowledge of GAAP. Proficiency in NetSuite, advanced MS Excel skills, and experience with GL, A/P, A/R, and collections are required. The role offers opportunities for growth, competitive benefits, and a flexible hybrid working environment.
Drexel On-Site 2024! Business College
Company: FreedomPay
Location: Philadelphia, PA
Posted Apr 30, 2024
FreedomPay is a globally recognized commerce platform, serving major companies in various industries. Its technology is renowned for robust performance, security, and compliance. The company offers a unified technology stack for consistent global experiences. FreedomPay is a high-growth firm with a positive culture, competitive benefits, and opportunities for professional development.
Deployment Success Manager
Company: FreedomPay
Location: Philadelphia, PA
Posted Apr 28, 2024
<p>The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail hospitality lodging gaming sports and entertainment foodservice education healthcare and financial services FreedomPays technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce The company maintains a worldclass security environment and was first to earn the coveted validation by the PCI Security Standards Council against PointtoPoint Encryption with EMV standard in North America FreedomPays robust solutions across payments security identity and data analytics are available instore online and onmobile and are supported by rapid API adoption The award winning FreedomPay Commerce Platform operates on a single unified technology stack across multiple continents allowing enterprises to deliver a consistent repeatable experience on a global scale FreedomPay is a fast paced high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere<p> <p><br ><p> <p><b>Main Job Responsibilities including but not limited to<b><p> <p><span> Independently plan organize and manage small to midmarket deployments for multiple customers <span><p> <p><span> Assessevaluate client needs through weekly calls and daily email correspondence <span><p> <p><span> Ability to manage client requirements and expectations <span><p> <p><span> Engage with appropriate teams internally to execute deployment <span><p> <p><span> Ensure client satisfaction through followup responsiveness and thorough communication <span><p> <p><span> Maintain organize and understand detailed and complex onboarding steps and checklists <span><p> <p><span> Provide current and accurate information to relationship owner or project manager relative to project progress or lack thereof <span><p> <p><span> Resolve issues and communicate these issues to the appropriate parties <span><p> <p><span> Verify the system is fully operational and being used as intended <span><p> <p><span> Troubleshoot gaps and develop mitigation plans for any deficiencies or defects found in launched capabilities <span><p> <p><span> Ability to manage multiple clients and projectstasks simultaneously <span><p> <p><span> Other tasks as assigned <span><p> <p><b>Required Skills and Experience<b> <p><ul><li>24 years of experiencein a similar roleBachelors degree is a prerequisite business management and administration is preferred other bachelors degrees will be considered <li> <li>FinTech and Payment industry experience preferred <li> <li>Project Management experience preferred <li> <li>Ability to aid clients with timely completion of tasks <li> <li>Ability to document and communicate requirements from clients and internal stakeholders <li> <li>Troubleshooting abilities and problemsolving under the pressure of deadlines <li> <li>Excellent time management skills <li> <li>Superior communications skills <li> <li>Must be highly organized meticulous with strong attention to detail <li> <li>Proficient with MS Office product suite MS Word Excel Outlook <li> <li>Familiar with using Web meeting software <li> <li>Firstrate phoneemail etiquette spelling and grammar <li> <li>Able to work independently <li> <li>Ability to speak Spanish is a plus<li> <ul><p> <p><p><br ><p> <p><br ><p> <p>As the fastest growing commerce company in the industry we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities FreedomPays fulltime roles provide exceptional benefits including medical prescription dental and vision coverage Life Insurance Retirement Plans with company match commission sharing plan flexible hybrid working environment and great parental and other leave programs All positions must be able to successfully pass a background check as well as a credit check<p> <p><p>
Technical Writer
Company: FreedomPay
Location: Philadelphia, PA
Posted Apr 29, 2024
<p>The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail hospitality lodging gaming sports and entertainment foodservice education healthcare and financial services FreedomPays technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce The company maintains a worldclass security environment and was first to earn the coveted validation by the PCI Security Standards Council against PointtoPoint Encryption with EMV standard in North America FreedomPays robust solutions across payments security identity and data analytics are available instore online and onmobile and are supported by rapid API adoption The award winning FreedomPay Commerce Platform operates on a single unified technology stack across multiple continents allowing enterprises to deliver a consistent repeatable experience on a global scale FreedomPay is a fast paced high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere<p> <p><br ><p> <p><br ><p> <p><b>Job Description<b> <p><ul><li>FreedomPay is experiencing explosive growth and looking for a <b>Technical Writer<b> with strong documentation skills to help drive the delivery of our products and services<li> <p><br ><p> <li>The Technical Writer reports to the Platform Solutions team and is focused on delivering detailed and easily understandable documentation for both internal teams and external clients You will work closely with project managers engineers testers analysts stakeholders and various subject matter experts You will create user guides instruction manuals and other supporting documentation to ensure that users and clients have the resources to properly utilize FreedomPays services The successful candidate will need to work with SMEs across the organization to understand business and technical processes in order to create thorough and accurate documents for users and clients<li> <p><br ><p> <li>At FreedomPay the Technical Writer will directly impact how users and clients interact with and use a variety of services They will also be involved with preserving critical clientsensitive information improving training quality and improving customer satisfaction through clear and concise documentation<li> <ul><p><b>QualificationsSkills<b> <p><ul><li>Bachelors degree or higher from an accredited college or university A modest preference will be given to those who have studied STEM or business disciplines<li> <li>Strong written communication skills Candidates <i>must<i> be adept at synthesizing simplifying and conveying complex concepts into information that can be digested by a lesstechnical audience<li> <li>Strong time management skills Comfortable working in a fastpaced somewhat unstructured and entrepreneurial environment a demonstrated willingness to identify business needs and propose approaches for adding structure is a huge plus<li> <li>Clientcentric attitude Capable of understanding client issues and requests and then translating them into an appropriate deliverable or request<li> <li>Selfstarter quick learner high energy Candidate must be able to work autonomously and be dynamic when priorities shift<li> <li>Possess an eagerness to learn Seeking individuals who are passionate about technology and want to dig into the details of the platform and services we provide both technically how they work and from a merchants perspective how they are used<li> <li>Comfortable with crossfunctional engagement The role will be multifaceted and is expected to entail engagement with team members from virtually every group within FreedomPay<li> <li>Familiar with software used by BAs PMs and in similar roles Ideal candidate will have experience with some combination of MS Project Lucid Chart MS Office Jira Confluence and Baslamiq<li> <ul><p><b>Experience<b> <p><ul><li>Midlevel experience working on software developmentrelated IT projects across multifaceted teams<li> <li>Experience translating business processes into userfacing artifacts You will be asked to take detailed notes document business processes simplify technical concepts for lesstechnical users and assist in applicable various tasks<li> <li>Experience within the payments andor financial services industry is not required but highly preferred<li> <ul><p><b>Responsibilities<b> <p><ul><li>Create user guides that assist customers in understanding how to properly utilize products and services<li> <li>Assist in the documentation of technical specifications for products for both internal and external consumption<li> <li>Document business processes in terms that can easily be understood by both technical and lesstechnical audiences<li> <ul><p> <p><p>As the fastest growing commerce company in the industry we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities FreedomPays fulltime roles provide exceptional benefits including medical prescription dental and vision coverage Life Insurance Retirement Plans with company match commission sharing plan flexible hybrid working environment and great parental and other leave programs All positions must be able to successfully pass a background check as well as a credit check<p> <p><p>