Jobs at Freshworks
Freshworks, founded in 2010, is a cloud-based SaaS company that builds customer engagement tools such as Freshdesk, Freshservice, Freshchat, and Freshcaller. The brand is known for intuitive, scalable solutions that help businesses manage support, IT, and customer success across more than 100 countries.
The company hires across engineering, product management, data science, design, sales, marketing, finance, and operations. Candidates can expect a globally distributed team, agile workflows, and opportunities to work on next‑generation features that power millions of users.
Job Transparency provides real‑time salary data, employee sentiment scores, and career progression insights for all 602 Freshworks openings. This information lets you benchmark compensation against peers, gauge workplace culture, and make a confident application decision.
Staff Web Engineer
Company: Freshworks
Location: Bellevue, WA
Posted Jan 22, 2025
Freshworks, headquartered in San Mateo, California, offers a suite of cloud-based software for customer and employee experience, including Freshdesk, Freshsales, Freshmarketer, Freshservice, and Freshchat. The company serves over 65,000 companies globally and has received recognition from media outlets like CNBC, Forbes, and Fortune. As a Staff Engineer, one would coach and mentor engineers, implement complex features, and drive engineering excellence. The role is hybrid, based in Bellevue WA, Denver CO, or San Mateo CA, with a salary range of $146,000 - $237,000. Freshworks values diversity and inclusion.
Senior Account Executive
Company: Freshworks
Location: Other US Location
Posted Jan 20, 2025
Freshworks, a cloud-based AI-powered software company founded in Chennai in 2010, is seeking an experienced Outbound Sales Representative. The role involves generating new business opportunities, prospecting potential customers, and driving sales end-to-end. Key responsibilities include prospecting and lead generation, outbound outreach, market research, lead qualification, sales outreach strategy, cross-functional collaboration, maintaining CRM, achieving targets, and continuous learning. The ideal candidate should have 38+ years of outbound sales experience, preferably in SaaS or technology sales, with a proven track record in cold calling, email outreach, and social selling. Freshworks offers a competitive salary, comprehensive benefits, career growth opportunities, and a collaborative team culture.
Staff Product Design
Company: Freshworks
Location: Bangalore, India
Posted Jan 21, 2025
Freshworks, a company based in San Mateo, California, offers a suite of cloud-based software for customer and employee experience, including Freshdesk, Freshsales, Freshmarketer, Freshservice, and Freshchat. They are recognized for their TrustRadius Top Rated Software ratings and G2 Best of Awards. The job description is for a Senior Director of Design to define design strategy, manage a team, and influence product and engineering leadership. The ideal candidate should have 8+ years of experience, direct people management experience, and a strong understanding of design and product metrics.
Senior Business Development Manager - NA
Company: Freshworks
Location: Other US Location
Posted Jan 21, 2025
Freshworks, a company based in San Mateo, California, offers a suite of software-as-a-service products designed to improve customer and employee experiences. These include Freshdesk for customer support, Freshsales for sales automation, Freshmarketer for marketing automation, Freshservice for IT service desk, and Freshteam for HR management. The company has received numerous accolades and has over 50,000 customers worldwide. Freshworks is currently hiring high-potential Business Development Managers (BDMs) for their Bangalore office. The BDMs will be responsible for generating qualified opportunities, conducting research, initiating conversations with high-profile personas, and pitching Freshworks' products. The ideal candidate should have 4+ years of experience in a customer-facing sales role, strong communication skills, empathy, and a learning mindset. Freshworks is committed to diversity and equal opportunity in the workplace.
Lead - Customer Success
Company: Freshworks
Location: Austin, TX
Posted Jan 21, 2025
Freshworks, a California-based company, is seeking a Customer Success Lead to manage and grow large accounts. The role involves retention, minimizing churn, driving product adoption, and identifying expansion opportunities. The ideal candidate should have 57 years of experience in customer-facing technical roles, managing MidMarket and Enterprise accounts, and working with multiple levels of customer stakeholders. Freshworks offers a competitive salary package, including variable compensation, and is committed to diversity and equal opportunity.
Manager - Customer Success (Mid Tier EU)
Company: Freshworks
Location: Other US Location
Posted Jan 21, 2025
Freshworks, a California-based company, offers affordable, quick-to-implement software for customer and employee experience. Their suite includes Freshdesk, Freshsales, Freshmarketer, Freshservice, and Freshchat. The company has been recognized by global press and awarded for its products. The job posting is for a Manager of Customer Success for the Europe Partnerships Team, responsible for leading a team of CSMs to drive value and engagement through the partner ecosystem, collaborating with channel partners, and ensuring operational excellence.
Senior Business Development Representative
Company: Freshworks
Location: Greater Denver Area
Posted Jan 20, 2025
Freshworks, a global company headquartered in San Mateo, California, offers affordable, quick-to-implement software for customer and employee experience. Their cloud-based suite includes Freshdesk, Freshsales, Freshmarketer, Freshservice, Freshchat, and Neo. Freshworks is recognized by global press and has won awards for its products. They are seeking a Senior Business Development Representative in Downtown Denver to drive revenue through strategic outreach and relationship building. The role involves researching, cold calling, qualifying accounts, managing leads, and creating opportunities. Qualifications include 12 years of experience in business development, sales, or related roles, excellent communication skills, and CRM software knowledge. Freshworks offers onsite amenities and is committed to diversity and equal opportunity.
Senior Associate, Web Publishing
Company: Freshworks
Location: San Mateo, CA
Posted Jan 22, 2025
Freshworks, a global company based in San Mateo, California, is seeking a Sr Associate, Web Publishing. The role involves building, updating, and optimizing experiences across Freshworks web properties. The ideal candidate should have extensive experience in CMS-driven websites for large, global companies. Responsibilities include page authoring, content publishing, partnering with designers and developers, ensuring adherence to brand guidelines, web standards, accessibility, SEO, and other digital best practices. The position is hybrid, based out of Bellevue WA, Denver CO, or San Mateo CA. Freshworks offers competitive benefits and a diverse, inclusive work environment.
Senior Analyst - Deals Desk (US shift)
Company: Freshworks
Location: Other US Location
Posted Jan 20, 2025
Freshworks, a global company headquartered in San Mateo, California, offers affordable, quick-to-implement software for customer and employee experience. Their suite includes Freshdesk, Freshsales, Freshmarketer, Freshservice, Freshchat, and Neo. The company is recognized by global press and has won awards for its products. The Go-to-Market team, the fastest-growing function, seeks a Senior Deals Desk Analyst to drive comprehensive deal reviews, support revenue objectives, and provide sales guidance. The role requires a Bachelor's degree, 4+ years of experience in deal desk finance, business analysis, sales ops, or order to cash, and excellent communication skills. Freshworks is committed to diversity and equal opportunity.
Enterprise Account Executive
Company: Freshworks
Location: Boston, MA
Posted Jan 20, 2025
Freshworks, a California-based company, offers a suite of cloud-based software for customer experience, CRM, and employee experience. They are recognized globally and have won several awards. The company is seeking an Account Executive Enterprise to expand their footprint in the enterprise segment, focusing on ITSM and EX solutions. The role involves solution selling, stakeholder management, pipeline management, and creating customized engagements. The ideal candidate should have 5-8 years of SaaS enterprise sales experience, expertise in ITSM and EX solutions, and strong analytical skills. Freshworks offers competitive compensation, benefits, and a diverse, inclusive work environment.
Senior Analyst - Close and Consolidation
Company: Freshworks
Location: Chennai, India
Posted Jan 21, 2025
Freshworks, a company based in San Mateo, California, offers affordable, user-friendly software for customer and employee experience management. Their suite includes Freshdesk, Freshsales, Freshmarketer, Freshservice, and Freshchat. They are recognized for their TrustRadius and G2 awards. The job description is for a Staff Accountant - Close and Consolidation, requiring a Chartered Accountant qualification and experience in finance ERP. Freshworks values diversity and inclusion in their global workplace.
Lead - Business Systems Services (Workday Technical Consultant)
Company: Freshworks
Location: Other US Location
Posted Jan 21, 2025
Freshworks, a global company headquartered in San Mateo, California, is seeking a highly skilled Workday HR Business System Analyst for their team in India. The ideal candidate will have expertise in Workday integrations, a deep understanding of HR processes, strong analytical skills, and a proven track record of implementing and supporting Workday solutions. Responsibilities include managing Workday integrations, designing customized reports, configuring the Workday HCM system, optimizing HR processes, providing user support, managing data integrity, and ensuring system compliance with data protection and security regulations.