Jobs at Genesys
Genesys is a leading cloud communications platform that powers customer experience solutions for enterprises worldwide. The company is best known for its contact‑center software, unified communications, and AI‑driven analytics that help brands deliver consistent, omnichannel interactions.
Genesys hires across a broad spectrum of tech and business roles. Software engineers build scalable microservices in Java, Go, and Python; data scientists develop predictive models for churn and sentiment; product managers define roadmap for Voice, Chat, and Digital channels; cloud specialists optimize deployment on AWS, Azure, and GCP; and QA analysts ensure reliability with automated testing frameworks.
By researching Genesys listings on Job Transparency, candidates gain instant access to posted salary ranges, employee ratings, and real‑time interview feedback. This transparency lets you compare offers, negotiate effectively, and target roles that match your experience and compensation expectations.
Email Developer
Company: Genesys
Location: Other US Location
Posted Dec 12, 2024
Genesys is a global company that empowers organizations to improve customer experiences through AI-powered email templates and marketing automation. They offer a fast-paced environment, technical details, and a commitment to diversity and equal opportunity. The role requires technical skills, collaboration, and a focus on customer outcomes.
Order To Cash Analyst
Company: Genesys
Location: Other US Location
Posted Dec 11, 2024
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The company offers a wide range of services, including Order to Cash (OTC) analysis. The job description for the OTC Analyst role involves managing customer billing, ensuring adherence to performance standards, and collaborating with various departments. The company values strong analytical, problem-solving, and communication skills, as well as a desire to meet and exceed targets.
Analytics Manager, Global Web
Company: Genesys
Location: Other US Location
Posted Dec 07, 2024
The Analytics Manager Global Web is responsible for managing analytics reporting and systems for the Genesyscom website. They will provide data-driven insights and reporting for top pages, campaigns, and journeys, fostering a culture of continuous research and testing. The ideal candidate has deep experience scaling analytics platforms and programs to effectively measure the growth of traffic, conversion, and digital content engagement.
Technical Support Engineer (entry-level)
Company: Genesys
Location: Other US Location
Posted Dec 12, 2024
Genesys is a company that empowers organizations of all sizes to improve customer experiences and business outcomes. They offer an AIpowered Experience Orchestration platform called Genesys Cloud, which helps organizations differentiate with personalized experiences at scale. The company is committed to equity in the workplace and does not ask for sensitive personal or financial information during the application process.
Senior Principal Consultant
Company: Genesys
Location: Other US Location
Posted Dec 10, 2024
Genesys is a company that empowers organizations to improve customer loyalty and business outcomes through AI-powered experience orchestration. They offer a diverse range of job opportunities, including a Professional Services consultant position, and require a good level of teamwork, interpersonal communication, and presentation skills. The company is committed to equal opportunity and has a reasonable accommodation process in place.
Senior Account Executive - Public Sector
Company: Genesys
Location: Other US Location
Posted Dec 08, 2024
Genesys is a company that empowers organizations to improve customer loyalty and business outcomes through AI-powered experience orchestration. They offer a wide range of benefits and opportunities for employees, with a focus on empathy, collaboration, and independence. The Senior Account Executive role involves driving revenue growth, solving customer needs, and managing sales campaigns. Genesys is committed to equal opportunity and has a detailed process for reasonable accommodations.
Customer Success Onboarding Specialist
Company: Genesys
Location: Other US Location
Posted Dec 07, 2024
Genesys is a company that empowers organizations to create better customer experiences through its AIpowered Experience Orchestration platform, Genesys Cloud. They offer a wide range of benefits and perks, including the ability to make a larger impact on the company and take ownership of their work. The role of a Customer Success Onboarding Specialist involves facilitating customer onboarding, supporting special projects, and utilizing data to deliver customer success during onboarding. The company is committed to diversity and equal opportunity employment.
Senior Account Executive
Company: Genesys
Location: Other US Location
Posted Dec 10, 2024
The Senior Account Executive's main goal is to achieve an annual sales target by converting as many opportunities into won business as possible. Responsibilities include developing and running an analytical account development strategy, effectively communicating Genesys' strategic vision, strategizing and mobilizing an extended team to ensure customer satisfaction, and elevating Genesys to a more strategic position by developing client-valued solutions with supporting ROI models.
VP Partner Sales, EMEA
Company: Genesys
Location: Other US Location
Posted Dec 10, 2024
Genesys is a company that empowers organizations to create exceptional customer and employee experiences using their AI-driven Experience Orchestration platform. They are seeking a dynamic and experienced leader to serve as Vice President of Partner Sales EMEA to drive market expansion and revenue growth through their partner ecosystem. The ideal candidate will have proven experience in leading direct and indirect sales teams within high-growth SaaS organizations.
Account Executive, Enterprise
Company: Genesys
Location: Other US Location
Posted Dec 09, 2024
Genesys is seeking a highly motivated Account Executive to focus on Greenfield opportunity development. The role involves proactive prospecting, building and maintaining a robust pipeline, activity management, account mapping, partnering with BDRs, leveraging data and insights, conducting targeted campaigns, measuring and optimizing activity, strategic account planning, building market presence, and collaborating cross-functionally. The ideal candidate should have proven pipeline generation experience, a hunter mentality, data-driven approach, industry knowledge, excellent communication skills, collaboration and teamwork, adaptability, and resilience.
Senior Conversion Rate Optimization Specialist, Global Web
Company: Genesys
Location: Other US Location
Posted Dec 07, 2024
Genesys is a company that empowers organizations to improve customer loyalty and business outcomes through AI-powered experience orchestration. They offer a wide range of job opportunities, including a Senior Conversion Rate Optimization Specialist Global Web role. The ideal candidate should have experience in conversion-focused AB testing, personalization, and working with web teams. The role involves managing conversion rate optimization testing, continuously optimizing the website, and collaborating with stakeholders to deliver personalized content to the right persona at the right time.
Technical Support Engineer
Company: Genesys
Location: Other US Location
Posted Dec 12, 2024
Genesys is a company that empowers organizations to improve customer loyalty and business outcomes through AI-powered experience orchestration. They offer a wide range of benefits and independence to employees, with a focus on empathy and collaboration. The Technical Support Engineer role involves being the primary contact for customers, resolving technical issues, and collaborating with internal teams. The company values diversity and is committed to equal opportunity employment.