Jobs at GoFundMe
476 open positions
Partnerships & Ecosystems Manager- Classy
Company: GoFundMe
Location: Remote
Posted Aug 06, 2023
Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. People love hearing your presentations, reading your emails, briefs, proposals, enablement docs, and pretty much anything else you penWhy you’ll love it here: Market competitive payRich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions.401(k) retirement plan with company matchingHybrid workplace with fully remote flexibility for many rolesMonetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expensesA variety of mental and wellness programs to support employeesGenerous paid parental leave and family planning stipendSupportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holidayLearning & development and recognition programsGives Back Program where employees can nominate a fundraiser every week for a donation from the company.Dedication to Diversity Classy is working toward building a more diverse and inclusive environment that is representative of individuals of all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves in a space that enables productivity and meaningful work.The total annual salary for this full-time position is $100,000 - $140,000 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Reporting to the Manager, Strategic Partnerships, you will focus on strengthening, growing and managing relationships with key technology, systems integrator and consulting partners. Through your efforts you will help drive better outcomes for shared customers and accelerate business growth for Classy and our partners.What you’ll accomplish:Design strategy to deliver joint sales, enablement, and customer success programs at scaleImplement a consistent cadence of joint planning, field execution, and business reviews with partnersUnderstand partner leadership team and Classy goals to drive alignment and shared value between organizations. Establish joint pipeline, bookings targets, and other KPI’s, as well as track and analyze performance and progress on an ongoing basDesign and deliver regular communications to keep Classy front-of-mind and provide compelling updates on joint successes, product innovation, and sales programsWork closely with partners go-to-market teams as the primary point-of-contact for alignment on sales and customer opportunities, or challenges.Create process for and manage scaled partner support processes based on our internal processes, and route to the correct teamsCollaborate with Product Marketing and internal Enablement teams to design and deliver effective solution and release enablementHelp negotiate updated partnership agreements, and bring back new opportunities to our partnership business development, or product teamsWhat you bring (Required):4+ years of progressive and successful direct sales, channel sales, or partner management experience in a B2B complex SaaS environment Experience building successful joint sales/co-marketing initiatives with partners that produce compelling ROI that boost company awareness and revenuesKnowledge of the Nonprofit sector and related technologiesExperience selling to and building consensus among multiple stakeholders at strategic B2B tech companies and System Integrators, including C-level executivesStrong business acumen and experience writing effective business and/or sales plans Highly organized with experience managing projects and/or programs Comfortable owning a quota assigned to your book of partners, as well as managing the entire program, often working autonomously under limited supervisionYou’re an expert verbal and written communicator and a compelling storyteller. Your recruiter can share more about the specific salary range based on your location during the hiring process. Since 2011, Classy has powered tens of millions of donations from over 190 countries and raised over $5 billion for social good.As Classy continues its rapid growth, we are looking to add a Partnerships and Ecosystems Manager to our team! Classy helps nonprofit organizations maximize their impact by creating exceptional giving experiences. Our market-leading suite of online fundraising solutions help millions of people amplify their support for the causes they care about. As an independent subsidiary of GoFundMe, we create a global leader in modern giving across B2C and B2B, creating new opportunities to reach more people and organizations across the world.
Manager, Software Engineering
Company: GoFundMe
Location: Remote
Posted Aug 15, 2023
GoFundMe is a global community of over 100 million people with the common purpose of helping one another. They are hiring for a Unified API team and looking for a talented Software Engineering Manager. The job offers market competitive pay, rich healthcare benefits, a hybrid workplace, and a variety of mental and wellness programs. The company values diversity, equity, and inclusion and is a certified Great Place to Work.
Senior Technical Product Manager (Payments)
Company: GoFundMe
Location: Remote
Posted Aug 12, 2023
We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.The total annual salary for this full-time position is $120,000 - $165,000 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. We value accountability, bias to action, curiosity and invest in shared successes. We know that a broad range of perspectives, a diverse group of backgrounds and experiences, help us to create the best possible product.The Job…Enable the business to pursue new markets and functionality within the payments space, and help drive high level platform architecture in partnership with engineering.User Focus: Be the advocate for our customers (internal and external) and understand the needs of our community to build delightful experiences.Collaboration: Work cross-functionally with engineering, data, QA, customer experience and other teams to build out an amazing product.Communication: Articulate the problem you’re solving, the vision you are going after, write crisp and clear requirements and communicate the challenges and constraints to senior management and various stakeholders.Product Ownership: Lead product vision, strategy, development, and successful execution of new product initiatives and features.Influence: Break down large projects into milestones, make trade-off decisions while balancing the nuances of implementation details and time-to-market needs, and get buy-in from cross-functional teams.Data-informed decision-making: Use A/B Testing, analytics, market research, usability studies and competitive analysis to drive product decisions.Analytics: Focus on product instrumentation and analytics and iterate based on data and user insights.You…Have a proven track record for building, launching and scaling successful products. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.Employee resource groupsYour work has a real purpose and will help change lives on a global scale.You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purposeWe are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. Can take an idea/opportunity from a problem statement to an appealing final product.Strong sense for prioritizing ambitious initiatives by synthesizing feedback and leaning on data insights.Demonstrated ability to lead and partner with designers, engineers, and other cross-functional stakeholders.Strong communicator with the ability to bring people together to define a common vision and plan for action.Ability to work on multiple projects under pressure and thrive in a fast-paced environment.Have 5+ years of technical product management or relevant experience.Knowledge of API integrations, payment service providers or FinTech preferred.Experience working with Legal, Risk and Compliance requirements is a plus.BA/BS degree or equivalent experience; MBA or technical degree a plus.Why you’ll love it here...Market competitive payRich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 401(k) retirement plan with company matchingHybrid workplace with fully remote flexibility for many rolesMonetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expensesA variety of mental and wellness programs to support employees Generous paid parental leave and family planning stipendSupportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holidayLearning & development and recognition programsGives Back Program where employees can nominate a fundraiser every week for a donation from the companyInclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Learn more about GoFundMe:GoFundMe 2022 | Year in HelpGoFundMe HeroesWhy GoFundMeWe Support Justice + Equality Our PMs set the vision, strategy and ownership of the roadmap and execution on the plans that are developed. Together, GoFundMe and Classy have empowered people and organizations to raise more than $25 billion since 2010. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about.
Senior Site Reliability Engineer
Company: GoFundMe
Location: Remote
Posted Aug 12, 2023
We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.The total annual salary for this full-time position is $130,000 - $175,000 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Python, PHP, Java, Kotlin).Experience with continuous integration frameworks.Experience with performance diagnostics, performance tuning, capacity planning, and monitoring.BS in Computer Science or equivalent.Good verbal and written communication skills.Technologies you are likely to be working with...AWS, Ansible, Terraform, MySQL/Aurora, Redshift, Nginx, Apache, Docker, Kubernetes, Elasticsearch, Kafka, Memcached, Redis, RabbitMQ, Jenkins, Git, Bash, Python, PHP, Java, Kotlin, Ruby, Nessus, Nagios, Sumologic, NewRelic, PagerDutyWorking at GoFundMe...Your work has real purpose and will be helping to change lives every dayWe're a small and growing team of fun people you'll likely enjoy being aroundGoFundMe employees have the chance to give back to campaigns of their choice every monthWe're happy to pay for exceptional people, offer full benefits, issue bonuses, and stock optionsWe're growing fast! Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Every day friends, family, and members of the community come together to support one another and the causes they care about most. Our campaigners have raised over $4 billion for medical expenses, education, community projects, sports, emergencies, pets and other personal causes and life events--making us the world's largest crowdfunding platform.GoFundMe has assembled one of the best teams to go build the next leading consumer Internet company - including leaders from LinkedIn, Intuit, Groupon, YouTube, Facebook, Twitter, GoPro, Uber and several others. We are also funded by some of Silicon Valley’s best venture capital firms, including Accel, Greylock, TCV, and others.Why you’ll love it here...Market competitive payRich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 401(k) retirement plan with company matchingHybrid workplace with fully remote flexibility for many rolesMonetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expensesA variety of mental and wellness programs to support employees Generous paid parental leave and family planning stipendSupportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holidayLearning & development and recognition programsGives Back Program where employees can nominate a fundraiser every week for a donation from the companyInclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Bash, Python).Development experience (e.g. To ensure the highest level of application performance and availability, the reliability engineer works closely with development teams, relevant functional operations teams, network engineers, database administrators, technology vendors and partners. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.Employee resource groupsYour work has a real purpose and will help change lives on a global scale.You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purposeWe are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. The SRE uses technical analysis to assess the availability, latency, scalability, and efficiency of a product or infrastructure and builds reliability into systems. The successful reliability engineer effectively guides incident responses, helps identify root causes and provides recommendations or solutions to mitigate and resolve issues.Responsibilities…Design and build out our cloud infrastructure (we run everything in AWS).Participate in software and system performance analysis, tuning, and service capacity planning.Manage the availability, scalability, security, and performance of our platform and applications.Diagnose bottlenecks for the full stack and provide recommendations to overcome the bottlenecks as an interim work around, while long-term solutions are investigated.Periodically assess all monitoring requirements and implement enhancements to meet or exceed changing business needs.Proactively review, recommend, and implement changes to the live infrastructure after ensuring the right validation has been carried out.Use data analysis to pick up trends before they become major problems.Perform 24/7 on-call duties.You…5+ years of experience in operating high-traffic SaaS environments.Deep expertise in the mentality, processes, and tools needed to deliver five nines.Skills to build a fully automated, highly elastic cloud orchestration framework on AWS.Strong working knowledge of Linux and its underlying components, system statistics, performance tuning, filesystems and IO.Solid scripting skills (e.g. Our vision is to become the most helpful place in the world.Do you believe that people with compassion will support one another to create a better world? Well, we do! GoFundMe is the largest social fundraising community in the world and is just getting started. We're searching for an experienced Site Reliability Engineer (SRE). You will be responsible for the full system lifecycle including infrastructure provisioning, system configuration, deployments, monitoring, and incident response in production environments.
GRC Risk Analyst
Company: GoFundMe
Location: Remote
Posted Aug 04, 2023
We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.The total annual salary for this full-time position is $95,000 - $130,000 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process. The GoFundMe team is searching for our next GRC Analyst. As a member of the CISO team, the GRC Analyst will be responsible for uplifting and bolstering the day-to-day operations. This includes delving into all aspects of enhanced due diligence, abiding by regulatory, contractual, and card network (PCI) requirements, as well as creating processes for new and existing products. You will work in a fast-paced environment, working closely with internal teams and customers, maintaining positive collaborative interactions while adhering to our compliance requirements.The Job…Technical and audit experience in cloud environments, web site security and operational processesPractical knowledge of configuring operating systems, user access for applications and servers, anti-virus, network, or cloud infrastructureMaintain strong working relationships with technology and business teamsCoordinate external auditor requests and facilitate meetings with IT and Security teams and control owners.Owning responsibilities around identified gaps, issues, or problems to see them through for remediation, alerting leadership, & proposing solutions.Working with stakeholders across the organization, third-party service providers, and external users Coordinate with application owners, business managers and IT administrators to complete user access reviews of identified applications and infrastructure, in accordance with policies.Conduct detailed control reviews for IT applications, infrastructure reviews, change management and product releasesCommunication across all levels of an audit to ensure consistency in reaching the audit's goals, and note potential opportunities, risks, or complicationsCollaborating with leadership to revise and establish processes and best practice guides to help ensure guidance is currentCreating and delivering training to educate teams on responsibilities and security mattersCollaborating with business units on implementation of controls/processes and providing guidance to support enhancements or meeting requirementsPerforming ad hoc projects to support compliance and team initiativesYou…3+ years experience working in payments compliance and/or risk management operationsExperience and knowledge of all aspects of a SOC2 environment and PCI program. Excel in individual metrics to adhere to Service Level Agreements and maintain strong quality standards, while contributing to improving the team’s operational performanceConfidently maintain clear and concise communication with colleagues while working in a remote or hybrid environmentStrong comprehension skills and ability to make sound decisions based on facts and context Ability to operate within an environment that will require an analyst to pivot to support program level initiatives while maintaining the core job remitExperience working in the payments industry and knowledge about merchant processing behaviorsAmbitious with excellent attention to detail Fast learner, with initiative and follow through without sacrificing qualityStrong performer, able to meet deadlines while balancing different prioritiesInquisitive with a solution-oriented mindset Passionate about staying current on regulatory changes, industry guidance, and card scheme complianceWhy you’ll love it here...Market competitive payRich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 401(k) retirement plan with company matchingHybrid workplace with fully remote flexibility for many rolesMonetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expensesA variety of mental and wellness programs to support employees Generous paid parental leave and family planning stipendSupportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holidayLearning & development and recognition programsGives Back Program where employees can nominate a fundraiser every week for a donation from the companyInclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.Employee resource groupsYour work has a real purpose and will help change lives on a global scale.You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purposeWe are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. Together, GoFundMe and Classy have empowered people and organizations to raise more than $25 billion since 2010. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Learn more about GoFundMe:GoFundMe 2022 | Year in HelpGoFundMe HeroesWhy GoFundMeWe Support Justice + Equality Our mission is to help people help each other by making it safe and easy for people to ask for help and support causes—for themselves, each other, and their communities. We’re hiring! GoFundMe is a global community of over 100 million people with the common purpose of helping one another. Want to help us, help others?
Senior Software Engineer
Company: GoFundMe
Location: Remote
Posted Aug 08, 2023
We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.The total annual salary for this full-time position is $130,000 - $175,000 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process. We use New Relic and Sumo Logic.Bonus Points...Experience with AWS, GCP, or Azure.Experience with async processing. We use SQS/SNS, Kafka.Why you’ll love it here...Market competitive payRich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 401(k) retirement plan with company matchingHybrid workplace with fully remote flexibility for many rolesMonetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expensesA variety of mental and wellness programs to support employees Generous paid parental leave and family planning stipendSupportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holidayLearning & development and recognition programsGives Back Program where employees can nominate a fundraiser every week for a donation from the companyInclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.Employee resource groupsYour work has a real purpose and will help change lives on a global scale.You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purposeWe are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are searching for a dedicated software engineer who’s interested in changing the lives of millions of people for the better, personal and professional growth, and having a real impact on our products and users!The Job…You’ll collaborate with a team of engineers and product management to implement improvements and new features for the GoFundMe Payments Platform.You'll be responsible for development, testing, deployment, documentation and maintenance of new and existing backend services and toolsYou’ll participate in code reviews to maintain internal standards for style, maintainability, and excellence.You’ll contribute to the growth of the Payments Organization by looking for opportunities to improve efficiency, processes and productivityYou’ll participate in on-call rotations to assist in solving urgent engineering issues.You’ll recognize technical debt, propose and implement solutions.You’ll provide mentorship to junior developers through chat and pair programming.You’ll advocate for improvements to the codebase, and provide leadership to others within your team.You…5+ years of Professional experience working with backend programming languages (e.g., Java, Kotlin, Python, php).Professional experience with relational database design.Professional experience developing REST APIs using any standard framework.Experience using Git in a workplace environment.Experience working in an agile, intensely iterative software development process.Experience with performance and optimization problems and the ability to both diagnose and prevent these problems.Experience with application performance monitoring and log analytics tools. Learn more about GoFundMe:GoFundMe 2022 | Year in HelpGoFundMe HeroesWhy GoFundMeWe Support Justice + Equality Together, GoFundMe and Classy have empowered people and organizations to raise more than $25 billion since 2010. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Our mission is to help people help each other by making it safe and easy for people to ask for help and support causes—for themselves, each other, and their communities.
Staff Software Engineer
Company: GoFundMe
Location: Remote
Posted Aug 08, 2023
We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.The total annual salary for this full-time position is $150,000 - $200,000 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process. We use SQS/SNS, Kafka.Why you’ll love it here...Market competitive payRich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 401(k) retirement plan with company matchingHybrid workplace with fully remote flexibility for many rolesMonetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expensesA variety of mental and wellness programs to support employees Generous paid parental leave and family planning stipendSupportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holidayLearning & development and recognition programsGives Back Program where employees can nominate a fundraiser every week for a donation from the companyInclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. We use New Relic and Sumo Logic.Bonus Points...Experience with AWS, GCP, or Azure.Experience with async processing. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.Employee resource groupsYour work has a real purpose and will help change lives on a global scale.You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purposeWe are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are searching for a dedicated software engineer who’s interested in changing the lives of millions of people for the better, personal and professional growth, and having a real impact on our products and users!The Job…You’ll collaborate with a team of engineers, product management and external partners to identify and implement improvements and new features for the GoFundMe Payments Platform You'll be an active contributor to the entire product development lifecycle which includes architectural design, development, deployment, documentation and maintenance of new and existing backend services and toolsYou’ll participate in code reviews to maintain internal standards for style, maintainability, and excellence.You’ll contribute to the growth of the Payments organization by looking for opportunities to improve efficiency, processes and productivityYou’ll ship features and improvements with minimal guidance and support from other team members.You’ll participate in on-call rotations to assist in solving urgent engineering issues.You’ll recognize technical debt, propose and implement solutions.You’ll provide mentorship to junior developers through chat and pair programming.You’ll advocate for improvements to the codebase, and provide leadership to others within your team. You…8+ years of professional experience working with backend programming languages (e.g., Java, Kotlin, Python, php).Professional experience with relational database design.Professional experience developing REST APIs using any standard framework. Strong professional experience with performance and optimization problems and the ability to both diagnose and prevent these problems.Strong professional experience with analyzing and diagnosing performance problems and the ability to both diagnose and prevent these problems.Experience using Git in a workplace environment.Experience working in an agile, intensely iterative software development process.Experience with application performance monitoring and log analytics tools. Learn more about GoFundMe:GoFundMe 2022 | Year in HelpGoFundMe HeroesWhy GoFundMeWe Support Justice + Equality Together, GoFundMe and Classy have empowered people and organizations to raise more than $25 billion since 2010. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Our mission is to help people help each other by making it safe and easy for people to ask for help and support causes—for themselves, each other, and their communities.
Product Manager II (Experiences)
Company: GoFundMe
Location: Remote
Posted Aug 16, 2023
We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.The total annual salary for this full-time position is $100,000 - $135,000 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Our PMs are responsible for setting the vision, strategy, and owning the execution on plans that are developed. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.Employee resource groupsYour work has a real purpose and will help change lives on a global scale.You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purposeWe are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We value individuals who can contribute to a team, and are looking for someone with deep curiosity, humility, and accountability who can help us to create the best product and experiences for our users. The Job…Define and drive the strategy for the fundraising coaching initiative, aligning it with GoFundMe's overall mission and objectives.Conduct in-depth user research and segmentation analysis to understand the diverse needs and preferences of our organizers.Develop a tailored and audience-segmented coaching approach that addresses specific challenges and goals of different types of organizers.Work closely with the Data Science team to leverage user data and insights to personalize coaching recommendations and improve the effectiveness of the coaching features.Develop and prioritize a backlog of user stories and product requirements based on data, user feedback, and market trends, taking into account the varying needs of different organizer segments.Collaborate with Engineering to ensure the timely delivery of features, working closely with Design to ensure a flawless user experience.Conduct regular evaluations and A/B tests to measure the impact and effectiveness of our approach, iterating and optimizing as needed.Collaborate with Marketing and Customer Support teams to develop effective strategies and resources to educate and support organizers in using our featuresMonitor key metrics related to the coaching initiative and report on progress and impact to stakeholders.Lead discovery on new Experiences initiatives that supercharges fundraising success for our organizers.You…Have 3+ years of product management or relevant experienceBA/BS degree or equivalent experience a plusHave a growth mindsetAsk what the problem is first before jumping to the solutionAlways put yourself in the shoes of the customerWonder why a product works a certain way, and how it could be betterLove learning new thingsAre able to build relationships and bridges through compassionate communicationHave strong problem solving skills and drive excellenceAre passionate about building products from the ground up and have a strong product senseAre empathetic team playerWhy you’ll love it here...Market competitive payRich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 401(k) retirement plan with company matchingHybrid workplace with fully remote flexibility for many rolesMonetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expensesA variety of mental and wellness programs to support employees Generous paid parental leave and family planning stipendSupportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holidayLearning & development and recognition programsGives Back Program where employees can nominate a fundraiser every week for a donation from the companyInclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Learn more about GoFundMe:GoFundMe 2022 | Year in HelpGoFundMe HeroesWhy GoFundMeWe Support Justice + Equality This role will specifically own and lead outcomes related to GoFundMe’s focus on coaching organizers. Together, GoFundMe and Classy have empowered people and organizations to raise more than $25 billion since 2010. Your recruiter can share more about the specific salary range based on your location during the hiring process. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about.