Jobs at GoFundMe
476 open positions
Staff Product Manager (Pricing Product)
Company: GoFundMe
Location: Remote
Posted Sep 18, 2023
We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.The total annual salary for this full-time position is $160,000 - $215,000 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. We know that a broad range of perspectives and a diverse group of backgrounds and experiences, help us build the best possible product.Candidates considered for this role will be located in one of the following locations: San Diego, Los Angeles, San Francisco, Chicago, or New York.The Job…Data-driven decision-making: Leverage various testing methodologies, insights from determined analysis, usability studies, and competitive analysis to drive product decisions.Customer Focus: Be the advocate for our customers and understand the needs of our community to build delightful experiences.Collaboration: Work cross-functionally with ML, data, engineering, design, security, legal, and other teams to build out an amazing product.Communication: Articulate the problem you’re solving, the vision you are going after, write crisp and clear requirements and communicate the challenges and constraints to senior management and various stakeholders.Product Ownership: Lead product vision, strategy, development, and successful execution of new product initiatives and features.Intuition & Judgement: Break down sophisticated challenges into a clear sequence of actions, make trade-off decisions while balancing the nuances of implementation details and time-to-market needs, and get on board cross-functional teams.You…Have a proven record for building, launching and scaling data products.Have 6+ years of product management experience.Proven ability to partner with designers, engineers, data analysts and other cross-functional partners. We value grit, positive impatience, and behaviors that earn trust with internal partners and customers alike. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.Employee resource groupsYour work has a real purpose and will help change lives on a global scale.You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purposeWe are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. Prior experience on heavy data science / ML initiatives is an advantage.Comfort and confidence writing queries, analyzing data, and presenting findings in a clear and rapid fashion.Strong communicator with the ability to bring people together to define a common vision and plan for action.Humility and willingness to dissect your decisions made, to constantly iterate towards the best version of your product-self.Ability to work on multiple projects under pressure and thrive in a fast-paced environment.Why you’ll love it here...Market competitive payRich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 401(k) retirement plan with company matchingHybrid workplace with fully remote flexibility for many rolesMonetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expensesA variety of mental and wellness programs to support employees Generous paid parental leave and family planning stipendSupportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holidayLearning & development and recognition programsGives Back Program where employees can nominate a fundraiser every week for a donation from the companyInclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Learn more about GoFundMe:GoFundMe 2022 | Year in HelpGoFundMe HeroesWhy GoFundMeWe Support Justice + Equality Together, GoFundMe and Classy have empowered people and organizations to raise more than $25 billion since 2010. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Your recruiter can share more about the specific salary range based on your location during the hiring process.
Senior Business Intelligence Analyst
Company: GoFundMe
Location: Remote
Posted Sep 23, 2023
We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.The total annual salary for this full-time position is $115,000 - $155,000 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training.Your recruiter can share more about the specific salary range based on your location during the hiring process.Learn more about GoFundMe:GoFundMe 2022 | Year in HelpGoFundMe HeroesWhy GoFundMeWe Support Justice + EqualityLI-GT1 Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.Employee resource groupsYour work has a real purpose and will help change lives on a global scale.You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together.We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purposeWe are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. Python) and advanced SQL skills.Build compelling and performant dashboards, reports, etcWorking knowledge of Business Intelligence tool development and maintenanceKnowledge of relational databasesHigh level of curiosity and problem solving skillsAbility to translate large amounts of data into consumable operational and strategic dashboards and reportsBasic knowledge of best practices when it comes to data visualization, data governance, and scalable reportingExcellent communication skills; ability to translate questions from stakeholders into data needsBasic knowledge of ETL processes and best practicesProductionize metrics and optimize reporting using SQL, dbt and LookerGather reporting and KPI requirements from stakeholders at various levels and with varying levels of technical/data expertiseParticipate in the development of the Business Intelligence roadmap and reporting infrastructureMentor more junior business intelligence analystsWhy you’ll love it here...Market competitive payRich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions.401(k) retirement plan with company matchingHybrid workplace with fully remote flexibility for many rolesMonetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expensesA variety of mental and wellness programs to support employeesGenerous paid parental leave and family planning stipendSupportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holidayLearning & development and recognition programsGives Back Program where employees can nominate a fundraiser every week for a donation from the companyInclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. As a key member of the Data Insights team’s Business Intelligence initiative you will work to build scalable reporting and business decision-making tools to answer some of the company’s most important questions, optimize, develop and implement workflows, and ultimately effect change and improve efficiency throughout the company.You...4+ years of experience in business intelligence or operations analyst role Experience using Business Intelligence/Data Visualization tools like Looker or TableauExperience with theory and practice of design of experiments and statistical analysis of resultsExperience in scripting for automation (e.g. Together, GoFundMe and Classy have empowered people and organizations to raise more than $25 billion since 2010. The GoFundMe team is searching for a Senior Business Intelligence Analyst on the Data Insights team. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Our mission is to help people help each other by making it safe and easy for people to ask for help and support causes—for themselves, each other, and their communities.
Principal Data Product Manager
Company: GoFundMe
Location: Remote
Posted Oct 15, 2023
We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.The total annual salary for this full-time position is $200,000 - $275,000 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.For recent company news and announcements, visit our Newsroom. LI-GT1 Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process. Learn more about GoFundMe:We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. As the lead product manager for our data organization, you'll be in charge of establishing the vision, formulating the strategy, and taking ownership of the planning and successful implementation of our data products.The Job…Define the strategic vision and the long-term roadmap to achieve it, ensuring you are working backwards from customers and utilizing data analysis to guide you.Create and manage a comprehensive product roadmap, outlining key milestones, features, and release plans, while effectively prioritizing based on customer value and business impact.Collaborate with data scientists, data engineers and business leaders to translate technical capabilities into user centric features and experiences, ensuring alignment and efficient execution. Be the advocate for our customers (internal and external) and understand the needs of our community to build delightful experiences. Articulate the problems you’re solving, the vision you are going after, write crisp and clear requirements and communicate the challenges and constraints to senior management and various stakeholders.Experience with conceptualizing complex interrelated applications and system platforms, as well as the ability to communicate those systems to non-technical team members and business partnersData-informed decision-making: Use A/B Testing, market research, usability studies, and competitive analysis to drive product decisions. You… 7+ years of experience in product management with a focus on data and a proven track record of successfully launching and managing products.Proficiency in understanding and working with data, including familiarity with data analytics, data pipelines and a basic understanding of machine learning concepts.Ability to collaborate effectively with technical teams, understand technical constraints, and opportunities, and translating them into product features.Have a proven track record for building, launching and scaling successful products. Can take an idea/opportunity from a problem statement to a beautiful final product, leveraging the inputs of functional expertise throughout the org.Demonstrated ability to partner with designers, engineers, and other cross-functional stakeholders.Strong communicator with the ability to bring people together to define a common vision and plan for action. Humility and willingness to dissect your decisions made, to constantly iterate towards the best version of your product-self.Ability to work on multiple projects under pressure and thrive in a fast-paced environment.BA/BS degree or equivalent; MBA in a quantitative field or technical degree a plus.Why you’ll love it here...Market competitive payRich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 401(k) retirement plan with company matchingHybrid workplace with fully remote flexibility for many rolesMonetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expensesA variety of mental and wellness programs to support employees Generous paid parental leave and family planning stipendSupportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holidayLearning & development and recognition programsGives Back Program where employees can nominate a fundraiser every week for a donation from the companyInclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.Employee resource groupsYour work has a real purpose and will help change lives on a global scale.You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purposeWe are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. In this role, you will integrate seamlessly into our Data Team and focus on creating meaningful impact for both our clients and our business operations. Together, GoFundMe and Classy have empowered people and organizations to raise more than $25 billion since 2010. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about.
Principal Machine Learning Engineer
Company: GoFundMe
Location: Remote
Posted Oct 18, 2023
GoFundMe, a global community of over 100 million people, is hiring a Principal ML Engineer to oversee the implementation of machine learning products into their data function. The role involves providing technical leadership, collaborating with cross-functional teams, and driving impact for users and the business. The ideal candidate should have extensive knowledge of ML algorithms, Python development tooling, and experience leading a team of ML engineers. GoFundMe offers competitive pay, rich healthcare benefits, a hybrid workplace, and a variety of wellness programs. The company is committed to diversity, equity, and inclusion, and is a certified Great Place to Work.
Associate Manager, Customer Care
Company: GoFundMe
Location: San Diego, CA
Posted Sep 21, 2023
Our salary ranges are determined by role, level, & location. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran statusThe total annual salary for this full-time position is $80k - $110k + equity + benefits. Everyone owns the success of our team! Invested in growth - You have a growth mindset, hunger for feedback, a strong desire to learn, & the ability to motivate your team accordingly.Team Player - You enjoy empowering others, celebrating their wins, & supporting others’ growth.Why you’ll love it here... Market competitive pay.Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans & 85% for employee + dependent plans) & employer HSA contributions.401(k) retirement plan with company matching.Hybrid workplace with fully remote flexibility for many roles.Monetary support for new hire setup, hybrid work & wellbeing, family planning, & commuting expenses.A variety of mental & wellness programs to support employees.Generous paid parental leave & family planning stipend.Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, & a floating holiday.Learning & development & recognition programsGives Back Program where employees can nominate 2 fundraisers every month for a donation from the company.Inclusion, diversity, equity, & belonging are vital to our priorities & we continue to evolve our strategy to ensure DEI is embedded in all processes & programs at GoFundMe. Individual pay is determined by work location & additional factors including job-related skills, experience, & relevant education or training.Your recruiter can share more about the specific salary range based on your location during the hiring process. We set high standards so we can provide an effortless experience to our customers & keep team culture thriving. Compassionate - You truly care about people & want to help them, demonstrating strong emotional intelligence & the ability to adjust your leadership approach based on the balance of team & customer needs.Adaptable - You enjoy being part of a growing organization, thriving under new challenges & an ever-evolving environment.Skilled communicator - You are able to confidently use written & verbal communication as a tool to address a wide range of customer, team, & project management needs. Critical, solution-minded thinker - You can identify potential challenges & trends, & propose well thought out solutions. Our Diversity, Equity, & Inclusion team is always finding new ways for our company to uphold & represent the experiences of all of the people in our organization.Employee resource groups.Your work has a real purpose & will help change lives on a global scale.You’ll be a part of a fun, supportive team that works hard & celebrates accomplishments together.We live by our core values: Impatient to be Great, Find a Way, Earn Trust Every Day, Fueled by PurposeWe are a certified Great Place to Work, are growing fast & have incredible opportunities ahead!GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. You care deeply about the experience our customers are having & understand the impact you have on that.Effective people leader - Previous experience in leadership & people development (preferably 2+ years in support management), whether in a direct management role, or a transferrable role requiring strong execution in those areas.Impactful project manager - You are able to research independently, organize your resources effectively, & discover creative solutions to challenges in order to effectively design, oversee, & carry out needed project work.Metric & goal driven - You enjoy a challenge & holding yourself & your team accountable to reaching targets! Examples include:Helping their specialists prioritize metric performance, projects, & their timeProviding targeted feedback to specialists through internal interaction reviews & honest communicationAligning their specialists with prime & challenging impact opportunitiesCreating & handling dynamics for their team, while fostering the GoFundMe culture Care-wideAssisting with Care team staffing through new hire interviews, & with internal promotions through specialist application reviews & interviewsCustomer SupportContribute at least 4 hours/week towards customer interaction related work. Examples include:Completing direct customer interactions via email, live chat, or phoneAdvising on or directly handling customer escalations & related internal decisionsProgressing a support channel through strategic project workAdvocating for & overseeing ways to improve & optimize the customer experienceProject ManagementOwning projects that align with department goalsProactively finding & proposing solutions to improve Care processes & workflowsCollaborating closely with cross-departmental peers & other stakeholders to drive decisionsYou...Customer-centric support professional - 2+ years of experience in a customer-facing role, preferably including experience working with CRM systems (Zendesk), online project management tools (Asana), internal communication tools (Slack) & Google Suite. Together, GoFundMe & Classy have empowered people & organizations to raise more than $25 billion since 2010.
Senior Staff Security Engineer
Company: GoFundMe
Location: Remote
Posted Oct 18, 2023
GoFundMe, a global community of over 100 million people, is hiring a Senior Staff Security Engineer to build a secure platform for giving. The role involves conducting application security assessments, collaborating with engineering teams, handling vulnerability reports, and participating in security initiatives. The company offers competitive pay, rich healthcare benefits, a hybrid workplace, and a variety of wellness programs. GoFundMe is committed to diversity, equity, and inclusion, and is a certified Great Place to Work.
Senior Revenue Accountant
Company: GoFundMe
Location: Remote
Posted Oct 13, 2023
We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.The total annual salary for this full-time position is $90,000-$125,000 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.For recent company news and announcements, visit our Newsroom. Generous paid parental leave and family planning stipend.Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.Learning & development and recognition programs.“Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Your recruiter can share more about the specific salary range based on your location during the hiring process. Learn more about GoFundMe:We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You will have the opportunity to provide value through financial analysis and modeling and directly impact our automation initiatives.The job…Manage the month-end and quarter-end close activities including preparation of revenue related journal entries, balance sheet reconciliations and flux analyses.Assist in the design, scaling, and continued automation of revenue accounting, including revenue recognition, accounts receivable, and contra-revenue.Assist with monthly and quarterly revenue financial reporting packages by preparing supporting schedules.Prepare and analyze payment processor interchange pricing models and present findings and recommendations related cost savings.Manage cross-functional teams (tax, legal, marketing, product, data, etc.) Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.Employee resource groups.Your work has a real purpose and will help change lives on a global scale.You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. or B.S. in Accounting, CPA certification is a plus.Breadth of experience in US GAAP and ASC 606 revenue recognition guidance.Basic experience researching, documenting, and communicating technical accounting matters.Expert Excel knowledge is required (record sets >1M rows). Experience working with databases and SQL across standard commercial databases or ability to learn is required.Excellent problem-solving skills and experience analyzing high volume, multi-currency transactions in a global business environment.Ability to work meticulously and maintain a high level of accuracy.Strong interpersonal and team building skills - ability to work with a diverse team and impart change across functional and business boundaries.Enjoy a fast-paced ever-changing environment where contributions make an immediate difference.Why you’ll love it here...Market competitive pay.Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 401(k) retirement plan with company matching.Hybrid workplace with fully remote flexibility for many roles.Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.A variety of mental and wellness programs to support employees. Our Senior Revenue Accountant reports to the Revenue Accounting Manager and will assist in overseeing our monthly close, grow and scale our revenue recognition process, and liaise between cross-functional groups in order to ensure strong partnerships across finance and other teams.
Associate Manager, Customer Care
Company: GoFundMe
Location: San Diego, CA
Posted Oct 16, 2023
Our salary ranges are determined by role, level, & location. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran statusThe total annual salary for this full-time position is $80k - $110k + equity + benefits. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.For recent company news and announcements, visit our Newsroom. Individual pay is determined by work location & additional factors including job-related skills, experience, & relevant education or training.Your recruiter can share more about the specific salary range based on your location during the hiring process.Learn more about GoFundMe:We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. Everyone owns the success of our team! Invested in growth - You have a growth mindset, hunger for feedback, a strong desire to learn, & the ability to motivate your team accordingly.Team Player - You enjoy empowering others, celebrating their wins, & supporting others’ growth.Why you’ll love it here... Market competitive pay.Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans & 85% for employee + dependent plans) & employer HSA contributions.401(k) retirement plan with company matching.Hybrid workplace with fully remote flexibility for many roles.Monetary support for new hire setup, hybrid work & wellbeing, family planning, & commuting expenses.A variety of mental & wellness programs to support employees.Generous paid parental leave & family planning stipend.Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, & a floating holiday.Learning & development & recognition programsGives Back Program where employees can nominate 2 fundraisers every month for a donation from the company.Inclusion, diversity, equity, & belonging are vital to our priorities & we continue to evolve our strategy to ensure DEI is embedded in all processes & programs at GoFundMe. We set high standards so we can provide an effortless experience to our customers & keep team culture thriving. Compassionate - You truly care about people & want to help them, demonstrating strong emotional intelligence & the ability to adjust your leadership approach based on the balance of team & customer needs.Adaptable - You enjoy being part of a growing organization, thriving under new challenges & an ever-evolving environment.Skilled communicator - You are able to confidently use written & verbal communication as a tool to address a wide range of customer, team, & project management needs. Critical, solution-minded thinker - You can identify potential challenges & trends, & propose well thought out solutions. Our Diversity, Equity, & Inclusion team is always finding new ways for our company to uphold & represent the experiences of all of the people in our organization.Employee resource groups.Your work has a real purpose & will help change lives on a global scale.You’ll be a part of a fun, supportive team that works hard & celebrates accomplishments together.We live by our core values: Impatient to be Great, Find a Way, Earn Trust Every Day, Fueled by PurposeWe are a certified Great Place to Work, are growing fast & have incredible opportunities ahead!GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. You care deeply about the experience our customers are having & understand the impact you have on that.Effective people leader - Previous experience in leadership & people development (preferably 2+ years in support management), whether in a direct management role, or a transferrable role requiring strong execution in those areas.Impactful project manager - You are able to research independently, organize your resources effectively, & discover creative solutions to challenges in order to effectively design, oversee, & carry out needed project work.Metric & goal driven - You enjoy a challenge & holding yourself & your team accountable to reaching targets! Examples include:Helping their specialists prioritize metric performance, projects, & their timeProviding targeted feedback to specialists through internal interaction reviews & honest communicationAligning their specialists with prime & challenging impact opportunitiesCreating & handling dynamics for their team, while fostering the GoFundMe culture Care-wideAssisting with Care team staffing through new hire interviews, & with internal promotions through specialist application reviews & interviewsCustomer SupportContribute at least 4 hours/week towards customer interaction related work. Examples include:Completing direct customer interactions via email, live chat, or phoneAdvising on or directly handling customer escalations & related internal decisionsProgressing a support channel through strategic project workAdvocating for & overseeing ways to improve & optimize the customer experienceProject ManagementOwning projects that align with department goalsProactively finding & proposing solutions to improve Care processes & workflowsCollaborating closely with cross-departmental peers & other stakeholders to drive decisionsYou...Customer-centric support professional - 2+ years of experience in a customer-facing role, preferably including experience working with CRM systems (Zendesk), online project management tools (Asana), internal communication tools (Slack) & Google Suite.
Staff Software Engineer
Company: GoFundMe
Location: Remote
Posted Sep 27, 2023
We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.The total annual salary for this full-time position is $150,000 - $200,000 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process. We use SQS/SNS, Kafka.Why you’ll love it here...Market competitive payRich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 401(k) retirement plan with company matchingHybrid workplace with fully remote flexibility for many rolesMonetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expensesA variety of mental and wellness programs to support employees Generous paid parental leave and family planning stipendSupportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holidayLearning & development and recognition programsGives Back Program where employees can nominate a fundraiser every week for a donation from the companyInclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. We use New Relic and Sumo Logic.Bonus Points...Experience with AWS, GCP, or Azure.Experience with async processing. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.Employee resource groupsYour work has a real purpose and will help change lives on a global scale.You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purposeWe are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are searching for a dedicated software engineer who’s interested in changing the lives of millions of people for the better, personal and professional growth, and having a real impact on our products and users!Candidates considered for this role will be located in one of the following locations: San Diego, Los Angeles, San Francisco, Chicago, or New York.The Job…You’ll collaborate with a team of engineers, product management and external partners to identify and implement improvements and new features for the GoFundMe Payments Platform You'll be an active contributor to the entire product development lifecycle which includes architectural design, development, deployment, documentation and maintenance of new and existing backend services and toolsYou’ll participate in code reviews to maintain internal standards for style, maintainability, and excellence.You’ll contribute to the growth of the Payments organization by looking for opportunities to improve efficiency, processes and productivityYou’ll ship features and improvements with minimal guidance and support from other team members.You’ll participate in on-call rotations to assist in solving urgent engineering issues.You’ll recognize technical debt, propose and implement solutions.You’ll provide mentorship to junior developers through chat and pair programming.You’ll advocate for improvements to the codebase, and provide leadership to others within your team. You…8+ years of professional experience working with backend programming languages (e.g., Java, Kotlin, Python, php).Professional experience with relational database design.Professional experience developing REST APIs using any standard framework. Strong professional experience with performance and optimization problems and the ability to both diagnose and prevent these problems.Strong professional experience with analyzing and diagnosing performance problems and the ability to both diagnose and prevent these problems.Experience using Git in a workplace environment.Experience working in an agile, intensely iterative software development process.Experience with application performance monitoring and log analytics tools. Learn more about GoFundMe:GoFundMe 2022 | Year in HelpGoFundMe HeroesWhy GoFundMeWe Support Justice + Equality Together, GoFundMe and Classy have empowered people and organizations to raise more than $25 billion since 2010. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Our mission is to help people help each other by making it safe and easy for people to ask for help and support causes—for themselves, each other, and their communities.
Senior Security Engineer
Company: GoFundMe
Location: Remote
Posted Oct 18, 2023
GoFundMe, a global community of over 100 million people, is hiring a Senior Security Engineer to build a secure platform for giving. The role involves conducting application security assessments, collaborating with engineering teams, handling vulnerability reports, delivering secure coding training, and participating in security initiatives. The company offers competitive pay, rich healthcare benefits, a hybrid workplace, and a variety of wellness programs. GoFundMe is committed to diversity, equity, and inclusion, and is a certified Great Place to Work.
Staff Product Manager (Pricing Product)
Company: GoFundMe
Location: Remote
Posted Sep 18, 2023
We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.The total annual salary for this full-time position is $160,000 - $215,000 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. We know that a broad range of perspectives and a diverse group of backgrounds and experiences, help us build the best possible product.The Job…Data-driven decision-making: Leverage various testing methodologies, insights from determined analysis, usability studies, and competitive analysis to drive product decisions.Customer Focus: Be the advocate for our customers and understand the needs of our community to build delightful experiences.Collaboration: Work cross-functionally with ML, data, engineering, design, security, legal, and other teams to build out an amazing product.Communication: Articulate the problem you’re solving, the vision you are going after, write crisp and clear requirements and communicate the challenges and constraints to senior management and various stakeholders.Product Ownership: Lead product vision, strategy, development, and successful execution of new product initiatives and features.Intuition & Judgement: Break down sophisticated challenges into a clear sequence of actions, make trade-off decisions while balancing the nuances of implementation details and time-to-market needs, and get on board cross-functional teams.You…Have a proven record for building, launching and scaling data products.Have 6+ years of product management experience.Proven ability to partner with designers, engineers, data analysts and other cross-functional partners. We value grit, positive impatience, and behaviors that earn trust with internal partners and customers alike. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.Employee resource groupsYour work has a real purpose and will help change lives on a global scale.You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purposeWe are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. Prior experience on heavy data science / ML initiatives is an advantage.Comfort and confidence writing queries, analyzing data, and presenting findings in a clear and rapid fashion.Strong communicator with the ability to bring people together to define a common vision and plan for action.Humility and willingness to dissect your decisions made, to constantly iterate towards the best version of your product-self.Ability to work on multiple projects under pressure and thrive in a fast-paced environment.Why you’ll love it here...Market competitive payRich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 401(k) retirement plan with company matchingHybrid workplace with fully remote flexibility for many rolesMonetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expensesA variety of mental and wellness programs to support employees Generous paid parental leave and family planning stipendSupportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holidayLearning & development and recognition programsGives Back Program where employees can nominate a fundraiser every week for a donation from the companyInclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Learn more about GoFundMe:GoFundMe 2022 | Year in HelpGoFundMe HeroesWhy GoFundMeWe Support Justice + Equality Together, GoFundMe and Classy have empowered people and organizations to raise more than $25 billion since 2010. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Your recruiter can share more about the specific salary range based on your location during the hiring process.
Principal Machine Learning Engineer
Company: GoFundMe
Location: Remote
Posted Sep 23, 2023
We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.The total annual salary for this full-time position is $210,000 - $280,000 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. You will collaborate with an accomplished team of individuals to drive impact for our users and our business.The Job…Provide technical leadership and responsibility for guiding the development of machine learning models and collaborating multi-functionally to turn data into actionable insights.Work closely with other data scientists, engineers, product managers, and business stakeholders to drive the successful implementation of machine learning projects.Collaborate with senior leadership to define long-term machine learning strategy and identify opportunities to leverage data for business growth and customer happiness.Lead the design, development and deployment of advanced ML models, algorithms, and data pipelines to solve complex problems and improve business processes.You…12+ years of hands-on experience in machine learning, data science, and analytics with a consistent track record of successfully leading complex projects.Extensive knowledge of ML algorithms, including a deep understanding of statistical modeling, and Python development tooling and libraries: Pandas, Numpy, Scikit-learn, Pytest, PySpark, SQL, Airflow, MLflow, Hugging Face Transformers, Tensorflow or PyTorch.Experience or some exposure to LLMs, either using Open AI API or Open Source models and frameworks like Hugging Face, LangChain, Llama-2, Falcon, Dolly, etc., is a plus.Demonstrated ability to lead and mentor a team of ML engineers, fostering a collaborative and high-performing environment.Strong analytical and problem-solving skill, with the ability to apply creative solutions to real-world challenges.Comfortable experimenting with and incorporating cutting-edge techniques into our existing system.Excellent verbal and written communication skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.A Masters or Ph. D in Computer Science, Statistics, Data Science or related field is preferred.Sense of humor (optional but appreciated).Why you’ll love it here...Market competitive payRich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions.401(k) retirement plan with company matchingHybrid workplace with fully remote flexibility for many rolesMonetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expensesA variety of mental and wellness programs to support employeesGenerous paid parental leave and family planning stipendSupportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holidayLearning & development and recognition programsGives Back Program where employees can nominate a fundraiser every week for a donation from the companyInclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.Employee resource groupsYour work has a real purpose and will help change lives on a global scale.You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together.We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purposeWe are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. Learn more about GoFundMe:GoFundMe 2022 | Year in HelpGoFundMe HeroesWhy GoFundMeWe Support Justice + Equality Together, GoFundMe and Classy have empowered people and organizations to raise more than $25 billion since 2010. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Our mission is to help people help each other by making it safe and easy for people to ask for help and support causes—for themselves, each other, and their communities. Your recruiter can share more about the specific salary range based on your location during the hiring process.