Jobs at Grubhub
1,263 open positions
Manager, Engineering
Company: Grubhub
Location: Chicago, IL
Posted Mar 06, 2024
Grubhub is a company that values innovation, teamwork, and fun. They are looking for a team lead to manage the engineering team responsible for their dispatch system. The ideal candidate will have experience with Agile methodologies, algorithmic solutions, and cloud-based offerings. The company offers a range of benefits, including flexible PTO, health and wellness programs, and a generous compensation package.
Sr. Manager of Advertising Sales & Capability (Growth)
Company: Grubhub
Location: New York City, NY
Posted Mar 13, 2024
<p><b> About The Opportunity <b><br >Were all about connecting hungry diners with our network of over 300000 restaurants nationwide Innovative technology userfriendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering When you join our team you become part of a community that works together to innovate solve problems grow work hard and have a ton of fun in the process<br ><b> Why Work For Us <b><br >Grubhub is a place where authentically fun culture meets innovation and teamwork We believe in empowering people and opening doors for new opportunities If youre looking for a place that values strong relationships embraces diverse ideasall while having fun togetherGrubhub is the place for you<br ><b><b>The Opportunity<b><b><br >As a Sr Manager of Ad Sales and Capability Development you will be a driving force in our mission to drive revenue and support the growth of our top brands This role presents a unique opportunity for you to leverage your expertise in selling ads to clients and help to drive foundational capability development as we stand up our advertising teams This position will also work collaboratively with Marketing and many other teams to craft comprehensive plans tailored to our key clients needs This role will report directly to the Director of Growth<br ><b><b>The Impact Youll Make<b> <b><br >In this influential role youll leave a mark on our ad sales strategy development and revenue objectives making substantial contributions such as <br ><p><ul><li>Strategic Client Acquisition amp Engagement Cultivate robust relationships with top clients by diving deep into their requirements ensuring a profound understanding that translates into bespoke advertising solutions delivering presentations with your solutions and securing ad sales<li> <li>Capability Building Take the lead in enhancing our ad sales capabilities Not only will you personally drive ad sales but youll also curate comprehensive playbooks for team members on how to sell to top brands and develop ad sales strategy for top partner brands You will help create a process to field inbound request from partner brands turning leads into a pipeline into results This requires the ability to operate in ambiguity with autonomy and have a mindset of continuous improvement<li> <li>Holistic Planning Collaborate with marketing teams to architect holistic plans aligning seamlessly with clients objectives and paving the way for a cohesive and effective advertising promotion and comarketing strategies to take shape as one cohesive client plan<li> <li>Team Leadership This role will not have any direct reports but will serve as a team leader working crossfunctionally with dozens of teammates In this capacity this role will be responsible for offering support during preparation and sales calls and serving as the Subject Matter Expert for ad sales for our top customers<li> <li>Market Research and Analysis This individual will be responsible for staying informed about industry trends competitor activities and market changes and must be capable of bringing those insights to action by adapting sales strategies accordingly<li> <li>Proposal and Presentation Creation Developing compelling advertising proposals and presentations to pitch to clients<li> <li>Campaign Management amp Analysis This role will be responsible for overseeing the execution of advertising campaigns reviewing results of campaigns and suggesting campaign optimization to clients that will both increase ad sales revenue and deliver greater ROI to advertisers<li> <li>Goal Forecast amp Management This position will be responsible for annual sales goals and must develop strategies to achieve these goals tracking updates projections concessions etc accordingly This will require a degree of financial acumen forecasting and project management<li> <li>Client Satisfaction In this client facing role you must ensure high levels of customer satisfaction by addressing client concerns and maintaining a positive client experience<li> <li>Adherence to Policies and Regulations This role must ensure that all advertising activities comply with relevant policies and regulations<li> <ul><p><br ><b><b>What You Bring to the Table<b><b><br ><p><ul><li>Bachelors degree required in a related field<li> <li>8+ years of relevant work experience in advertising sales<li> <li>Proven Ad Sales Experience Showcase your expertise with a wealth of ad sales experience ideally within the same industry<li> <li>Leadership Skills Exemplify seasoned leadership demonstrating the ability to navigate autonomously through ambiguous situations steering initiatives and inspiring a highperforming team<li> <li>Analytical Prowess Exhibit a strong ability to analyze data translating insights into strategic recommendations that drive informed decisionmaking in the dynamic field of ad sales<li> <li>ClientFacing Excellence Demonstrate proficiency in preparing for and leading clientfacing meetings presenting compelling solutions and building trust through effective communication<li> <li>Collaborative Approach Showcase your aptitude for working collaboratively across various internal parts of the company fostering strong relationships and ensuring a seamless flow of information and resources<li> <ul><p><br ><b><b>Got These Too Even Better<b><b><br ><p><ul><li>Team Leadership Experience leading an ad sales team mentoring and guiding team members toward collective success<li> <li>Organizational Development Proven track record of spearheading the establishment of ad sales organizations within a company contributing significantly to its growth and success<li> <li>Innovative amp Analytical Thinker Creative acumen by identifying and capitalizing on novel opportunities in the everevolving ad sales landscape balancing datadriven insights leveraging industry best practices and novel ideas<li> <ul><p><br ><b> And Of Course Perks <b><br ><p><ul><li><b>Flexible PTO<b> Grubhub employees enjoy a generous amount of time to recharge<li> <li><b>Health and Wellness <b>Excellent medical dental and vision benefits 401k matching employee network groups and paid parental leave are just a few of our programs to support your overall wellbeing<li> <li><b>Compensation <b>Youll receive a great compensation package with eligibility for generous incentives bonuses commission or RSUs rolespecific<li> <li><b>Free Meals<b> Our employees get a weekly Grubhub credit to enjoy and support local restaurants<li> <li><b>Social Impact<b> At Grubhub we believe in giving back through programs like the Grubhub Community Fund Employees are also given paid time off each year to support the causes that are important to them<li> <ul><p><br >As a matter of company policy Grubhub does not sponsor applicants for employment visa status for this role<br >NY Salary Range $141k176k<br >The Base Pay component of our Total Rewards package is based on a variety of factors including but not limited to job responsibilities location experience and educationcertifications In addition to the pay component this role may be eligible for equity and benefits as part of the Total Rewards package The Total Rewards package will be determined at the time a contingent offer is made<br >Grubhub is an equal opportunity employer We welcome diversity and encourage a workplace that is just as diverse as the customers we serve We evaluate qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics If youre applying for a job in the US and need a reasonable accommodation for any part of the employment process please send an email to TalentAcquisitiongrubhubcom and let us know the nature of your request and contact information Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address<br >If you are a resident of the State of California and would like a copy of our CA privacy notice please email privacygrubhubcom<p>
Account Manager, Partnerships (Remote)
Company: Grubhub
Location: Remote
Posted Mar 16, 2024
Grubhub is a company that connects hungry diners with restaurants, and is looking for an Account Manager to work with Enterprise-level accounts. The role requires strong organizational skills, excellent communication skills, and the ability to work in a rapidly changing environment.
Account Manager - Partnerships (Boston)
Company: Grubhub
Location: Boston, MA
Posted Mar 16, 2024
Grubhub is a company that connects hungry diners with restaurants, and is looking for an Account Manager to work with Enterprise-level accounts. The role requires strong organizational skills, excellent communication skills, and the ability to work in a rapidly changing environment.
Manager, Solutions Consultants (Partnerships)
Company: Grubhub
Location: Chicago, IL
Posted Mar 11, 2024
<p><b> About The Opportunity <b><br >Were all about connecting hungry diners with our network of over 300000 restaurants nationwide Innovative technology userfriendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering When you join our team you become part of a community that works together to innovate solve problems grow work hard and have a ton of fun in the process<br ><b> Why Work For Us <b><br >Grubhub is a place where authentically fun culture meets innovation and teamwork We believe in empowering people and opening doors for new opportunities If youre looking for a place that values strong relationships embraces diverse ideasall while having fun togetherGrubhub is the place for you<br >Grubhub is looking for a Manager of Integration Partnerships to join our team of Solutions Consultants In this role you will lead a team of Solutions Consultants working with our Integrated POS amp Middleware providers and collaborate crossfunctionally with leaders in product engineering operations sales and account management to drive strategy forward<br >You will be tasked with managing a team of Solutions Consultants as they navigate a variety of business and technical initiatives with partners and ensure partner health and stability on our platform As a manager you will be responsible for identifying opportunities to optimize and grow the partnerships space interpreting technical requirements communicating business needs and working with teams across the organization to achieve success<br >We are looking for someone who can help scale and support this team influence business strategy and manage daytoday workflows while remaining focused on longterm strategy and vision This role will report to a Sr Manager of Solutions Consultants in the Merchant Network organization and will manage 23 direct reports to start with the opportunity to grow the team further<br ><b><b>The Impact You Will Make<b><b><br ><p><ul><li>Management you will be managing 23 direct reports and responsible for mentoring and coaching them to exceed their goals and develop professionally<li> <li>Project Management Youll be working with external partners as well as internal stakeholders to help troubleshoot and improve partnership health Responsibilities include balancing prioritized internal initiatives with partner feature requests developing strategy around product enhancements and promoting a solutionsoriented approach to any related needs that may arise<li> <li>Strategy Youll work closely with the Sr Manager of your team as well as other Solutions Consultant Managers to identify ways to support integration partners taking into account the needs and goals of other areas of the business<li> <li>Influence This is a highly crossfunctional role Youll be expected to build trust across multiple teams within Grubhub to advocate for your projects and initiatives Being able to convince others to prioritize initiatives with a datadriven approach will be key to success in this role<li> <li>Analyze Were looking for someone who can think about short term and long term strategy simultaneously Youll be working with relevant teams to ensure partnership health and adjust plans internally as needed to drive results<li> <ul><p><br ><b><b>What You Bring to the Table<b><b><br ><p><ul><li>Outstanding positive attitude<li> <li>35 years experience in working with large strategic accounts in a project management or account management capacity<li> <li>2 years management experience preferred<li> <li>Demonstrated track record of exceeding goals<li> <li>Proven ability to thrive in a rapidly changing environment<li> <li>Excellent communication skills Good listener capable of understanding issues and translating them into an appropriate solution<li> <li>Proven ability to work across many departments to solve problems and achieve results<li> <ul><p><br ><b><b>And Of Course Perks<b><b><br ><p><ul><li>Flexible PTO Grubhub employees enjoy a generous amount of time to recharge<li> <li>Health and Wellness Excellent medical dental and vision benefits 401k matching employee network groups and paid parental leave are just a few of our programs to support your overall wellbeing<li> <li>Compensation Youll receive a great compensation package with eligibility for generous incentives bonuses commission or RSUs rolespecific<li> <li>Free Meals Our employees get a weekly Grubhub credit to enjoy and support local restaurants<li> <li>Social Impact At Grubhub we believe in giving back through programs like the Grubhub Community Fund Employees are also given paid time off each year to support the causes that are important to them<li> <ul><p><br >Grubhub is an equal opportunity employer We welcome diversity and encourage a workplace that is just as diverse as the customers we serve We evaluate qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics If youre applying for a job in the US and need a reasonable accommodation for any part of the employment process please send an email to TalentAcquisitiongrubhubcom and let us know the nature of your request and contact information Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address<br >If you are a resident of the State of California and would like a copy of our CA privacy notice please email privacygrubhubcom<p>
Sr Data Scientist
Company: Grubhub
Location: Chicago, IL
Posted Mar 07, 2024
Grubhub is a company that connects hungry diners with restaurants, and is looking for a Fulfillment team member to deliver orders efficiently. The role requires strong data analysis skills, experience with optimization and problem-solving, and a willingness to learn new techniques. The company offers a competitive salary, flexible PTO, and a range of benefits and perks.
Sr. Manager, Growth (Digital Acquisition)
Company: Grubhub
Location: New York City, NY
Posted Mar 13, 2024
<p><b> About The Opportunity <b><br >Were all about connecting hungry diners with our network of over 300000 restaurants nationwide Innovative technology userfriendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering When you join our team you become part of a community that works together to innovate solve problems grow work hard and have a ton of fun in the process<br ><b> Why Work For Us <b><br >Grubhub is a place where authentically fun culture meets innovation and teamwork We believe in empowering people and opening doors for new opportunities If youre looking for a place that values strong relationships embraces diverse ideasall while having fun togetherGrubhub is the place for you<br >As the Senior Manager of Digital Acquisition you will oversee the strategic direction of paid social programmatic affiliate and our gift card program<br >This role will be responsible for leading channel owners to develop and execute a cohesive digital strategy across our paid digital channels and gift card program This collection of channels represents a critical lever in our diner acquisition strategy and this role will accelerate learning to maximize new diner volume and quality and ensure optimal customer experience<br >You should bring subject matter expertise in these digital acquisition channels and collaborate with other teams to identify acquisition opportunities bring new ideas take risks and rethink existing approaches<br ><b> The Impact Youll Make <b><br ><p><ul><li>Develop and execute strategy to drive full funnel objectives across digital channels to acquire new diners drive incremental orders and drive sign ups to our subscription program<li> <li>Guide the Paid Social in house team and collaborate with agencyvendor partners and internal teams across Programmatic Affiliate and Gift Card<li> <li>Manage direct relationships with vendors including Meta Google and others<li> <li>Dailyweeklyquarterly midfunnel budget and performance management<li> <li>Ensure flawless execution and troubleshoot any problems<li> <li>Proactively identify areas of opportunity and take action to improve performance<li> <li>Play a key role in executing tests and reporting insights to senior leadership<li> <li>Lead the advanced measurement and incrementality testing strategy of midfunnel channels in partnership with analytics and vendor partners<li> <li>Work collaboratively with other teams to translate strategic vision into tactical solutions and results<li> <li>Help influence strategic recommendations for our overall new diner acquisition plans<li> <li>Perform competitive research and stay up to date on the latest trends and marketing among competitors<li> <ul><p><br ><b> What You Bring to the Table <b><br ><p><ul><li>810 years experience in a cross functional strategic and executional role<li> <li>3+ years of experience managing a team and direct reports<li> <li>Experience with Programmatic DSPs and Social platform ads managers<li> <li>Hands on experience in Paid Social with crafting and deploying campaigns and setting up tests<li> <li>Understanding of Paid Social bid objectives ad types creative formats and reporting capabilities<li> <li>Experience with various methodologies of incrementality and conversion lift testing and ability to translate results into tactical strategies and decisions<li> <li>A proven track record executing test and learn strategies and accurately reporting results<li> <li>Knowledge of fullfunnel digital advertising strategies by media type<li> <li>Strong communication skills ability to clearly communicate results key learning areas of opportunities<li> <li>Ability to flex between in the weeds channel knowledge and driving highlevel vision and team goals<li> <ul><p><br ><b> And Of Course Perks <b><br ><p><ul><li><b>Flexible PTO<b> Grubhub employees enjoy a generous amount of time to recharge<li> <li><b>Health and Wellness <b>Excellent medical dental and vision benefits 401k matching employee network groups and paid parental leave are just a few of our programs to support your overall wellbeing<li> <li><b>Compensation <b>Youll receive a great compensation package with eligibility for generous incentives bonuses commission or RSUs rolespecific<li> <li><b>Free Meals<b> Our employees get a weekly Grubhub credit to enjoy and support local restaurants<li> <li><b>Social Impact<b> At Grubhub we believe in giving back through programs like the Grubhub Community Fund Employees are also given paid time off each year to support the causes that are important to them<li> <ul><p><br >As a matter of company policy Grubhub does not sponsor applicants for employment visa status for this role<br >NY Salary Range $141k176k<br >The Base Pay component of our Total Rewards package is based on a variety of factors including but not limited to job responsibilities location experience and educationcertifications In addition to the pay component this role may be eligible for equity and benefits as part of the Total Rewards package The Total Rewards package will be determined at the time a contingent offer is made<br >Grubhub is an equal opportunity employer We welcome diversity and encourage a workplace that is just as diverse as the customers we serve We evaluate qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics If youre applying for a job in the US and need a reasonable accommodation for any part of the employment process please send an email to TalentAcquisitiongrubhubcom and let us know the nature of your request and contact information Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address<br >If you are a resident of the State of California and would like a copy of our CA privacy notice please email privacygrubhubcom<p>
Manager, Restaurant Accounts
Company: Grubhub
Location: Phoenix – Mesa – Scottsdale, AZ
Posted Mar 14, 2024
<p><b> About The Opportunity <b><br >Were all about connecting hungry diners with our network of over 300000 restaurants nationwide Innovative technology userfriendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering When you join our team you become part of a community that works together to innovate solve problems grow work hard and have a ton of fun in the process<br ><b> Why Work For Us <b><br >Grubhub is a place where authentically fun culture meets innovation and teamwork We believe in empowering people and opening doors for new opportunities If youre looking for a place that values strong relationships embraces diverse ideasall while having fun togetherGrubhub is the place for you<br ><b><b>The Impact You Will Make<b><b><br >The Manager Restaurant Success role is a great opportunity to leverage your leadership and operational skills to make an impact across our post live account management team Youll be on the front lines coaching individual Account Advisors to improve customer service skills build impactful relationships with our merchants and sell a suite of products and services that Grubhub offers to restaurants In addition to people management this role includes project management to assist the network in various company related initiatives Youll need to understand change management leadership process improvement and be able to command respect from the entire team<br ><b><b>Duties will include but are not limited to<b> <b><br ><p><ul><li>Lead motivate and support a team of 710 Account Advisors and Associate Account Advisors focused on managing a portfolio of restaurants<li> <li>Ensure team organization using Salesforce Dashboards Tableau GSuite Slack and any other personal trackersorganizational hacks Our best practices are meticulously documented standardized and used consistently throughout success organization<li> <li>Develop and coach team members and manage the day to day workflows Monitor performance initiate actions to strengthen results and help achieve career advancement<li> <li>Be accountable for your teams contribution to department wide and company wide initiatives This can include learning and teaching a new product to your team or creating and implementing a new standard operating procedure to ensure KPIs are met<li> <li>Actively identify and pursue potential improvements to products process documents or ways of operating someone who is a selfstarter<li> <li>Audit teams activity and calls to ensure accuracy Createutilize reporting to ensure the team is consistent in understanding what their contribution is and how the team is pacing during the monthquarter<li> <li>Contribute ideas to team and department contests in an effort to encourage collaborationincrease department output on important initiatives<li> <ul><p><br ><b><b>What You Bring to the Table<b><b><br ><p><ul><li>35 years of sales or account management experience<li> <li>Industry experience is preferred but not required<li> <li>Managing a team 710 team members is preferred<li> <li>Experience working in Salesforce or similar toolset<li> <ul><p><br ><b><b><b>And Of Course Perks<b><b><b><br ><p><ul><li>Flexible PTO Grubhub employees enjoy a generous amount of time to recharge<li> <li>Health and Wellness Excellent medical dental and vision benefits 401k matching employee network groups and paid parental leave are just a few of our programs to support your overall wellbeing<li> <li>Compensation Youll receive a great compensation package with eligibility for generous incentives bonuses commission or RSUs rolespecific<li> <li>Free Meals Our employees get a weekly Grubhub credit to enjoy and support local restaurants<li> <li>Social Impact At Grubhub we believe in giving back through programs like the Grubhub Community Fund Employees are also given paid time off each year to support the causes that are important to them<li> <ul><p><br >Grubhub is an equal opportunity employer We welcome diversity and encourage a workplace that is just as diverse as the customers we serve We evaluate qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics If youre applying for a job in the US and need a reasonable accommodation for any part of the employment process please send an email to TalentAcquisitiongrubhubcom and let us know the nature of your request and contact information Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address<br >If you are a resident of the State of California and would like a copy of our CA privacy notice please email privacygrubhubcom<p>
Account Manager, Restaurant
Company: Grubhub
Location: Chicago, IL
Posted Mar 14, 2024
<p><b> About The Opportunity <b><br >Were all about connecting hungry diners with our network of over 300000 restaurants nationwide Innovative technology userfriendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering When you join our team you become part of a community that works together to innovate solve problems grow work hard and have a ton of fun in the process<br ><b> Why Work For Us <b><br >Grubhub is a place where authentically fun culture meets innovation and teamwork We believe in empowering people and opening doors for new opportunities If youre looking for a place that values strong relationships embraces diverse ideasall while having fun togetherGrubhub is the place for you<br ><b><b><b>The Impact You Will Make<b><b><b><br >As an Account Manager in the SMB Merchant Network youll oversee a restaurant portfolio optimizing their Grubhub account enhancing menu pages and boosting conversion Your role involves cultivating restaurant relationships and driving growth <br ><b><b><br ><b><b>Duties will include but are not limited to<b> <b><br ><p><ul><li>Remain knowledgeable of and adapt to Grubhubs solutions to facilitate sales and build restaurant relationships trust and loyalty<li> <li>Support the Merchant Network in consistently meeting and exceeding retention revenue and other goals<li> <li>Provide restaurants with industry trend insights and distinctive perspectives inspiring restaurant owners to innovate their business approach and fostering a mutually beneficial path to success<li> <li>Assist restaurants in attracting new diners boosting order numbers and delivering topquality service to their diners<li> <li>Update and ensure the accuracy and integrity of all account information<li> <li>Respond to restaurant inquiries account issues and requests or route them to appropriate company departments within turnaround time expectations<li> <ul><p><br ><b><b><b>What You Bring to the Table<b><b><b><br ><p><ul><li>Outstanding positive attitude with passion and aptitude for working in a fastpaced and fastgrowing environment<li> <li>Bachelors Degree or equivalent years of experience and High School degreeGED<li> <li>12 years of Sales experience Experience working with or selling to restaurant owners is a major plus Restaurant experience is also a plus<li> <li>Nativelevel fluency in English is required Candidates fluent in Mandarin or Spanish are strongly preferred<li> <li>Strong verbal and written communication skills<li> <li>Confident making outbound dials on the phone<li> <li>Proven track record of success in meeting and exceeding goals<li> <li>Impeccable organizational skills easily balancing multiple tasks at once selfstarter with a strong bias towards action and problem solving maximizes effectiveness by focusing time in the right areas<li> <li>Strong computer skills MS Office Google products with the ability to quickly learn new software Experience with Salesforcecom or similar CRM is a plus<li> <ul><p><br ><b><b><b>And Of Course Perks<b><b><b><br ><p><ul><li>PTO Grubhub employees enjoy a generous amount of time to recharge<li> <li>Health and Wellness Excellent medical dental and vision benefits 401k matching employee network groups and paid parental leave are just a few of our programs to support your overall wellbeing<li> <li>Compensation Youll receive a great compensation package with eligibility for generous incentives bonuses commission or RSUs rolespecific<li> <li>Free Meals Our employees get a weekly Grubhub credit to enjoy and support local restaurants<li> <li>Social Impact At Grubhub we believe in giving back through programs like the Grubhub Community Fund Employees are also given paid time off each year to support the causes that are important to them<li> <ul><p><br >Grubhub is an equal opportunity employer We welcome diversity and encourage a workplace that is just as diverse as the customers we serve We evaluate qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics If youre applying for a job in the US and need a reasonable accommodation for any part of the employment process please send an email to TalentAcquisitiongrubhubcom and let us know the nature of your request and contact information Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address<br >If you are a resident of the State of California and would like a copy of our CA privacy notice please email privacygrubhubcom<p>
DEI Program Manager
Company: Grubhub
Location: Chicago, IL
Posted Mar 14, 2024
<p><b> About The Opportunity <b><br >Were all about connecting hungry diners with our network of over 300000 restaurants nationwide Innovative technology userfriendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering When you join our team you become part of a community that works together to innovate solve problems grow work hard and have a ton of fun in the process<br ><b> Why Work For Us <b><br >Grubhub is a place where authentically fun culture meets innovation and teamwork We believe in empowering people and opening doors for new opportunities If youre looking for a place that values strong relationships embraces diverse ideasall while having fun togetherGrubhub is the place for you<br >This role will be required in our Chicago office in a hybrid model 23x a week in office<br >Our Employee Resource Groups ERGs are a vibrant part of Grubhubs culture and have played a critical role in building a more inclusive workplace where every person feels a sense of belonging<br >In support of our commitment to Diversity Equity Inclusion DEI the DEI Program Manager will be an integral player on the People Team and oversee Grubhubs Employee Resource Groups GrubConnects This role will be responsible for the endtoend GrubConnect program management including supporting GrubhConnect leadership initiatives and training companywide program and event planning and budget management<br >The Program Manager will be the bridge between our GrubConnect leadership and the business helping to ensure voices are heard and concerns are addressed This will require strong collaboration and communication skills stakeholder management strong detail orientation and organizational skills comfort navigating and engaging in critical dialogue and agility to operate in a fastpaced environment While ERG program specific experience is not required we are looking for someone who is passionate about cultivating and supporting a diverse and inclusive workplace This role will report into the DEI Team Lead<br ><b><b>Responsibilities<b><b><br ><p><ul><li>Manage and provide guidance to employee resource group leaders in developing and executing programs that promote engagement and inclusion across the organization<li> <li>Partner with ERG leaders and Executive Sponsors to establish clear governance and goals that are tied to business impact and evaluated regularly<li> <li>Partner with content and brand teams to raise awareness of ERG programming through internal and external channels<li> <li>Manage the endtoend programming efforts which include administrate preeventprogram activities ie communication budget and resource alignment scheduling etc dayof support and postevent ie reporting on metrics tied to DEI strategy postimplementation review etc<li> <li>Track ERG budget variance monthly and per event<li> <li>Conduct internal applicant search process for ERG Leadership Teams annually<li> <li>Leverage employee engagement data to measure progress identify trends and inform decisionmaking which will be shared with Grubhubs Head of People and Global DEI teams<li> <ul><p><br ><b><b>Competencies amp Skills <b><b><br ><p><ul><li>An understanding of Employee Resource Group best practices and industry trends<li> <li>Strong project management and organizational skills<li> <li>Ability to manage sensitive and confidential matters regarding identity and employee relations topics<li> <li>Strong verbal and written communication skills<li> <li>Demonstrated critical thinking and problemsolving skills<li> <li>A selfstarter with demonstrated ability to balance competing prioritiesprojects<li> <li>Leadership sophistication ability to match style and approach with the audience<li> <li>High level of dependability with a sense of urgency and resultsorientation<li> <li>Excellent attention to detail<li> <ul><p><br ><b><b>Qualifications <b><b><br ><p><ul><li>A minimum of 5 years of experience in the full life cycle of event planning and execution<li> <li>Experience in Human Resources Communications DEI or ERGrelated program management<li> <li>BudgetContract management experience a plus<li> <li>Proficient in Microsoft Office and GSuite applications<li> <li>Bachelors degree required in related field ie HR Business Administration Organizational Development or other relevant fields<li> <ul><p><br ><b> And Of Course Perks <b><br ><p><ul><li><b>Flexible PTO<b> Grubhub employees enjoy a generous amount of time to recharge<li> <li><b>Health and Wellness <b>Excellent medical dental and vision benefits 401k matching employee network groups and paid parental leave are just a few of our programs to support your overall wellbeing<li> <li><b>Compensation <b>Youll receive a great compensation package with eligibility for generous incentives bonuses commission or RSUs rolespecific<li> <li><b>Free Meals<b> Our employees get a weekly Grubhub credit to enjoy and support local restaurants<li> <li><b>Social Impact<b> At Grubhub we believe in giving back through programs like the Grubhub Community Fund Employees are also given paid time off each year to support the causes that are important to them<li> <ul><p><br >Grubhub is an equal opportunity employer We welcome diversity and encourage a workplace that is just as diverse as the customers we serve We evaluate qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics If youre applying for a job in the US and need a reasonable accommodation for any part of the employment process please send an email to TalentAcquisitiongrubhubcom and let us know the nature of your request and contact information Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address<br >If you are a resident of the State of California and would like a copy of our CA privacy notice please email privacygrubhubcom<p>
Data Engineer I (Growth)
Company: Grubhub
Location: Chicago, IL
Posted Mar 09, 2024
<p><b> About The Opportunity <b><br >Were all about connecting hungry diners with our network of over 300000 restaurants nationwide Innovative technology userfriendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering When you join our team you become part of a community that works together to innovate solve problems grow work hard and have a ton of fun in the process<br ><b> Why Work For Us <b><br >Grubhub is a place where authentically fun culture meets innovation and teamwork We believe in empowering people and opening doors for new opportunities If youre looking for a place that values strong relationships embraces diverse ideasall while having fun togetherGrubhub is the place for you<br ><b>About The Role<b><br >The Data Engineer position within Grubhubs Growth team plays a pivotal role in enhancing our big data infrastructure and refining existing pipelines that drive Grubhubs growth marketing efforts Collaborating closely with Customer Engagement and Analytics teams the Data Engineer will partner to develop automated marketing campaigns and create custom audience segments for email push andor inapp initiatives Additionally they will be responsible for developing and maintaining monitoring dashboards to ensure the effectiveness and quality of campaign delivery As a Data Engineer you will be expected to develop a wellinformed longterm data architecture lead structured problemsolving efforts and remain flexible and adaptable to seize new opportunities as they arise Our teams responsibilities extend to generating automated analytical reports and metrics that are reviewed at senior levels Candidates should possess expertise in designing creating managing and leveraging large datasets for business purposes<br >This position provides a distinct chance to oversee and develop novel solutions for data storage pipelining and visualization starting endtoend The pipelines and processes developed in this role will be indispensable for accomplishing business needs As such we are seeking an individual who can not only excel in engineering tasks but also demonstrate a keen interest in understanding the business intent of their work The ideal candidate should possess exceptional attention to detail strong communication skills resourcefulness a customercentric approach a teamoriented mindset the ability to work independently in a fastpaced environment and have an ownership mindset<br ><b><b>What You Bring to the Table Qualifications Required<b><b><br ><p><ul><li>Bachelors degree required in Computer ScienceInformation technology<li> <li>2+ years of relevant experience in a data engineering role<li> <li>Excellent knowledge of SQL<li> <li>1+ years of experience with Python programming language<li> <li>Background in ETL and data processing familiar with how to transform data to meet our goals ie launch automated campaigns and a monitoring dashboard<li> <li>Ability to take on ownership of projects at both a technical and organizational level<li> <li>Strong written and oral communication skills to effectively partner with various functional groups<li> <li>Willingness to understand the larger business context<li> <li>Strong selfmanagement prioritization capabilities<li> <li>Enthusiasm for data and the desire to work with a great team<li> <ul><p><br ><b><b>Got these Even better<b><b><br ><p><ul><li>Masters degree in Computer ScienceInformation technology<li> <li>Experience with AWS or another cloud service provider<li> <li>Understanding of conventional data warehousing principles like 3NF star schemas and dimensional modeling<li> <li>Have a strong enthusiasm for learning and sharing knowledg<li> <li>Thorough attention to detail and precision with a structured and organized approach<li> <ul><p><br ><b><b>The Impact You Will Make<b><b><br ><p><ul><li>Work with high volumes of data and distributed systems using technologies such as Spark Hive AWS EMR AWS S3 Azkaban Presto<li> <li>Designing and implementing robust data pipelines to efficiently process and analyze large volumes of data<li> <li>Developing scalable and maintainable data storage solutions to accommodate the growing needs of the organization<li> <li>Collaborating with analysts to understand their requirements for metrics and automate them for campaigns launched so they can scale and evaluate the performance<li> <li>Building monitoring and alerting systems to ensure the integrity and availability of data pipelines<li> <li>Optimizing query performance and data processing workflows to reduce latency and improve efficiency<li> <li>Providing technical expertise and guidance to other team members on best practices for data engineering and architecture<li> <li>Continuously evaluating new technologies and tools to enhance the teams capabilities and improve efficiency<li> <ul><p><br ><b> And Of Course Perks <b><br ><p><ul><li><b>Flexible PTO<b> Grubhub employees enjoy a generous amount of time to recharge<li> <li><b>Health and Wellness <b>Excellent medical dental and vision benefits 401k matching employee network groups and paid parental leave are just a few of our programs to support your overall wellbeing<li> <li><b>Compensation <b>Youll receive a great compensation package with eligibility for generous incentives bonuses commission or RSUs rolespecific<li> <li><b>Free Meals<b> Our employees get a weekly Grubhub credit to enjoy and support local restaurants<li> <li><b>Social Impact<b> At Grubhub we believe in giving back through programs like the Grubhub Community Fund Employees are also given paid time off each year to support the causes that are important to them<li> <ul><p><br >As a matter of company policy Grubhub does not sponsor applicants for employment visa status for this role<br >Grubhub is an equal opportunity employer We welcome diversity and encourage a workplace that is just as diverse as the customers we serve We evaluate qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics If youre applying for a job in the US and need a reasonable accommodation for any part of the employment process please send an email to TalentAcquisitiongrubhubcom and let us know the nature of your request and contact information Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address<br >If you are a resident of the State of California and would like a copy of our CA privacy notice please email privacygrubhubcom<p>
Manager, Systems & Tools
Company: Grubhub
Location: Chicago, IL
Posted Mar 13, 2024
<p><b> About The Opportunity <b><br >Were all about connecting hungry diners with our network of over 300000 restaurants nationwide Innovative technology userfriendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering When you join our team you become part of a community that works together to innovate solve problems grow work hard and have a ton of fun in the process<br ><b> Why Work For Us <b><br >Grubhub is a place where authentically fun culture meets innovation and teamwork We believe in empowering people and opening doors for new opportunities If youre looking for a place that values strong relationships embraces diverse ideasall while having fun togetherGrubhub is the place for you<br >The Manager Care Systems and Tools will be responsible for maintaining current and any future contact center software solutions for the Care Center A successful candidate will work closely with the Sr Manager of Care Systems amp Tools to drive Tooling strategy support Cares CRM platform and reinforce best practices within the contact center software space including Telephony configuration Quality Management Learning Management and support ticketing systems This role is critical in maintaining the day to day operations of the Care technology stack<br ><b><b>The Impact You Will Make<b><b><br ><p><ul><li>Lead a team of software administrators in day to day maintenance of software systems and timely execution of tickets in line with business expectations<li> <li>Maintain consistent standards for existing vendor engagement including regular checkins with vendor client success teams<li> <li>Monitor vendor roadmaps consistently evaluating solution for opportunities and enhancements<li> <li>Host weekly one on ones with each software administrator insuring each team member is clear what it takes to take their career to the next level<li> <li>Act as technology consultant for Care stakeholders leveraging knowledge of contact center software to recommend solutions for business challenges<li> <li>Partner with Care Leadership Technology Product Finance etc to ensure Care has tools and capabilities necessary for success and to implement business improvements<li> <li>Consistently assess team member placement and skill set asking Do we have the right people in the right positions for this job<li> <li>Utilize qualitative and anecdotal data as a starting point to identify process improvement opportunities and create an ROI based on data<li> <li>Create and maintain a consistent standards for Standard Operating Procedure documentation including maintaining a resource hub for the Care Tools Team<li> <li>Keep track of Business Systems best practices trends and advancements in the industry and apply these learnings to enhance and improve business capabilities<li> <li>Collaborate with Grubhub technology teams as needed to solve ongoing system issues<li> <li>Act as Subject Matter Expert for Care Tools during system outages and technology related business disruptions<li> <ul><p><br ><b><b>What You Bring to the Table <b><b><br ><p><ul><li>Bachelors Degree or equivalent work experience<li> <li>5+ years experience working in a multichannel contact center ie Phone SMSText Chat Email<li> <li>3+ years of contact center experience with a focus on technology or analytics<li> <li>2+ years experience leading individual contributors preferably in HelpDesk or General IT capacity<li> <li>2+ years experience working as an administrator within IT ticketing system such as Zendesk or JIRA<li> <li>Experience as a software administrator in in Zendesk Five9 or Salesforce preferred<li> <li>Strong analytical skills with a focus on contact center reporting and an ability to dive deep summarize and communicate important data<li> <li>Strong attention to detail effectively prioritizing and leading multiple activities and projects concurrently<li> <li>Experience leading a technical project from inception to launch a plus<li> <li>Experience identifying and capturing business needs and translating into detailed project requirements<li> <li>Ability to network and build effective relationships across organizations collaborating with stakeholders on key initiatives<li> <li>Adaptability flexibility and a willingness to work within changing priorities including support for other duties as assigned<li> <li>Tech on call experience a plus<li> <li>Willing to travel as needed <li> <ul><p><br ><b> As a matter of company policy Grubhub does not sponsor applicants for employment visa status for this role <b><br ><b><b>And Of Course Perks<b><b><br ><p><ul><li><b><b>Flexible PTO<b> <b> Grubhub employees enjoy a generous amount of time to recharge<li> <li><b><b>Health and Wellness<b> <b> Excellent medical dental and vision benefits 401k matching employee network groups and paid parental leave are just a few of our programs to support your overall wellbeing<li> <li><b><b>Compensation<b> <b> Youll receive a great compensation package with eligibility for generous incentives bonuses commission or RSUs rolespecific<li> <li><b><b>Free Meals<b> <b> Our employees get a weekly Grubhub credit to enjoy and support local restaurants<li> <li><b><b>Social Impact<b> <b> At Grubhub we believe in giving back through programs like the Grubhub Community Fund Employees are also given paid time off each year to support the causes that are important to them<li> <ul><p><br >Grubhub is an equal opportunity employer We welcome diversity and encourage a workplace that is just as diverse as the customers we serve We evaluate qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics If youre applying for a job in the US and need a reasonable accommodation for any part of the employment process please send an email to TalentAcquisitiongrubhubcom and let us know the nature of your request and contact information Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address<br >If you are a resident of the State of California and would like a copy of our CA privacy notice please email privacygrubhubcom<p>