Jobs at ID.me
406 open positions
Copy of Director, Strategic Vendor Management
Company: ID.me
Location: Washington DC
Posted Mar 21, 2024
ID.me is a high-growth enterprise software company that simplifies online identity verification. With over 117 million registered members, it's used by federal agencies, state agencies, and corporations. The company's technology meets federal standards and is approved by the Kantara Initiative. ID.me has received numerous awards and recently raised $132 million in Series D funding. The Director, Strategic Vendor Management will lead the vendor management function, managing third-party spend, improving gross margin, and minimizing fraud. The role requires strong business and financial acumen, leadership skills, and experience in the fraud, identity, or financial services industries.
Proposal Content Management Specialist
Company: ID.me
Location: Washington DC
Posted Mar 20, 2024
ID.me, a high-growth enterprise software company, is seeking a Proposal Content Manager. The company simplifies online identity verification with over 117 million registered members. It's used by federal agencies, states, and corporations for secure identity proofing. ID.me has received numerous awards and recently raised $132 million in Series D funding. The role involves managing complex proposals, collaborating with cross-functional teams, and ensuring high-quality writing. The company values an in-office culture for professional growth and offers comprehensive benefits.
Principal Product Manager - Shop
Company: ID.me
Location: Washington DC
Posted Mar 20, 2024
ID.me, a high-growth enterprise software company, is seeking a Principal Product Manager for its Shop product. The role involves driving product strategy, understanding user needs, and collaborating with cross-functional teams. ID.me, known for its 'No Identity Left Behind' initiative, has received numerous awards and recently raised $132 million in Series D funding. The company aims to be the world's leading digital identity network, empowering people to control their data and credentials.
Software Development Engineer - V - Marketplaces Growth
Company: ID.me
Location: Remote
Posted Mar 17, 2024
ID.me, a high-growth enterprise software company, is seeking a Software Development Engineer V for its rapidly growing Marketplaces team. The role involves designing, building, and maintaining scalable and secure web applications, services, and APIs. The successful candidate will be responsible for powering traffic generation and member activation in ID.me's B2C application ecosystem, including new member experience, notifications, SEO, referrals, ads platform, and other systems that drive the member journey. ID.me is committed to expanding digital access and inclusion for all people, and offers multiple pathways to identity verification. The company has received numerous awards and recently raised $132 million in Series D funding.
Vice President Solution Consulting
Company: ID.me
Location: Remote
Posted Mar 18, 2024
ID.me, a high-growth enterprise software company, is seeking a Vice President of Solution Consulting to lead and scale its Solution Consulting capabilities. The ideal candidate should have experience in Digital Identity, Verify Identity, or Identity Verification. The role involves managing a team of Sales Engineers, partnering with HR for talent acquisition, and developing Solution Consulting leaders. The VP will also be responsible for designing and implementing Solution Consulting playbooks, mitigating risks, and managing the budget. ID.me offers comprehensive benefits and a work environment free from discrimination.
Site Director
Company: ID.me
Location: Washington DC
Posted Mar 16, 2024
<div><b><strong>Company Overview<strong><b> <p>IDme is a highgrowth enterprise software company that simplifies how people prove and share their identity online The company empowers people to control their data through a portable and trusted login which means they dont need to create a new password when visiting sites that have the IDme button IDmes digital identity network has over 117 million registered members and is used by fourteen federal agencies agencies in 30 states and over 600 corporations for secure identity proofing and verification<p> <p>IDmes technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800633 IAL2 AAL2 credential service provider by the Kantara Initiative In addition to helping people control their credentials and data the companys No Identity Left Behind initiative strives to expand digital access and inclusion for all people The company offers multiple pathways to identity verification online selfserve live video chat agents and in person IDme is passionate about building a robust identity network that does not compromise access for traditionally underserved groups<p> <p>IDme has received numerous awards including Deloittes 2023 Technology Fast 500 Washington Business Journals Fastest Growing Companies Entrepreneur Magazines 100 Brilliant Companies and Wall Street Journals Startup of the Year finalist In recent quarters IDme announced it raised $132 million in Series D funding led by Viking Global Investors with participation from CapitalG Morgan Stanley Counterpoint FTV Capital PSP Growth Auctus Investment Group Moonshots Capital and Scout Ventures IDmes most recent round brings the total investment in IDme to over $275 million since its founding in 2010<p> <div> <p><b><strong>Role Overview<strong><b> <p><p>IDme is seeking a Site Director to manage the ongoing operations of our McLean Headquarters for our Member Support organization This role will be responsible for overseeing all operations along with ongoing support and being a culture ambassador for the office as a whole<p> <p>If you have a strong operational background a drive to join a fast paced environment and a passion for culture and people this would be an excellent opportunity for you <p> <p><b><strong>Responsibilities<strong><b> <p><ul><li>Manage the daytoday operational functions related to running a site including site closures organizational adjustments parking changes onsite visits from executives etc <li> <li>Provide executive oversight and leadership to Managers responsible for creating and driving implementation of operating plans which are required to support immediate and longterm business strategies while ensuring productivity goals for the team are clearly understood monitored and achieved<li> <li>Oversee and lead the call center and operational teams driving service performance management quality assurance training and workforce planning<li> <li>Ensure KPIs and goals are in place which are reflective of and measure our strategic competitive and regulatory position with ongoing measurement reporting and root cause analysis<li> <li>Manage highimpact programs and projects involving the implementation and ongoing improvement of processes policies and systems<li> <li>Work closely with the SVP of Member Support while partnering with additional stakeholders on strategies tactics and initiatives to increase operational efficiency and drive morale<li> <li>Be a culture ambassador for IDme by upholding and promoting adherence to the companys mission and values<li> <li>Develop and encourage a spirit of cooperation teamwork and accountability among all department employees<li> <li>Other duties as assigned<li> <ul><p><b><strong>Qualifications<strong><b> <p><p><strong>Must be able to be on site at the McLean location 5 days a week Remote work available on a periodic basis pending approval<strong><p> <ul><li>Must have a Bachelors Degree or equivalent experience<li> <li>At least 5 years of experience in an operational leadership position managing KPIs and driving performance <li> <li>Willingness to roll up your sleeves solve every problem learn and get the job done<li> <li>Passion for people and for cultivating and maintaining culture<li> <li>Experience in working initiating and maintaining highly effective teams through coaching and development <li> <li>Experience building out and implementing operational strategies<li> <li>Solid knowledge of support processes and the ability to identify and drive changes in productivity and scalability<li> <li>Excellent analytic skills and knowledge of reporting tools effectively presenting actionable insights at various levels throughout the organization<li> <li>Strong written verbal and problem solving skills<li> <li>Ability to ramp up quickly in a fast paced environment<li> <li>Adaptable flexible and able to leadmanage the organization through change<li> <ul><p><strong>Preferred Qualifications<strong><p> <ul><li>Excels in environments that balance strategic leadership with bootsontheground familiarity with the frontline employee experience<li> <li>History of driving stakeholder alignment on a common vision and execution plan<li> <li>Strong technology background in call center operations with demonstrated experience in workforce planning<li> <li>Strong ability to influence and build relationships across multiple business disciplines<li> <ul><div> <div> <div> <p><span>The annual base salary listed below for this role is based on experience skills education relevant training and geographic location Company bonus incentive for sales roles equity and benefits are available depending on the role<span><p> <p><span>IDme offers comprehensive medical dental vision health savings account flexible spending accounts medical limited purpose dependent care commuter benefit accounts basic and voluntary life and ADampD insurance 401k with company match parental leave ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy including 8 company wide holidays short and longterm disability insurance accident and critical illness insurance referral bonus policy employee assistance program pet insurance travel assistant program wellbeing and childcare discounts benefit advocates and a learning and development benefit<span><p> <p><span>The above represents the anticipated total rewards package for this job requisition Final offers may vary from the amount listed based on qualifications professional experiences skills education relevant training geographic location and other job related factors<span><p> <div> <p>Pay Range<p> <p><span>$142937<span><span><span><span>$166937 USD<span><p> <div> <div> <div> <p><span>IDme maintains a work environment free from discrimination where employees are treated with dignity and respect All IDme employees share in the responsibility for fulfilling our commitment to equal employment opportunity IDme does not discriminate against any employee or applicant on the basis of age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances IDme adheres to these principles in all aspects of employment including recruitment hiring training compensation promotion benefits social and recreational programs and discipline In addition IDmes policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws regulations and ordinances where a particular employee works Upon request we will provide you with more information about such accommodations<span><p> <p><span>Please review our Privacy Policy including our CCPA policy at<span><span> <span><span>idmeprivacy<span><span> If you provide IDme with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy<span><p> <p><span>IDme participates in EVerify<span><p> <div>
Paralegal
Company: ID.me
Location: Washington DC
Posted Mar 20, 2024
ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online. The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button.
Copy of Director of Product - Ads + Growth
Company: ID.me
Location: Washington DC
Posted Mar 21, 2024
ID.me, a high-growth enterprise software company, is seeking a Director of Product - Ads + Growth. The role involves leading key consumer advertising and email experiences for members and partners of ID.me Marketplaces. The ideal candidate should have 15+ years of experience in building scalable ads platforms, deep knowledge of the ads industry, and a proven track record of launching and scaling products. ID.me offers comprehensive benefits and a competitive salary range of $195,000—$225,000 USD for the role, with a Sunnyvale, CA pay range of $234,000—$270,000 USD.
Site Reliability Engineer V
Company: ID.me
Location: Washington DC
Posted Mar 19, 2024
ID.me is a high-growth enterprise software company that simplifies online identity verification. With over 117 million registered members, it's used by federal agencies, state agencies, and corporations. ID.me's technology meets federal standards and is approved by the Kantara Initiative. The company has received numerous awards and recently raised $132 million in Series D funding. The Site Reliability Engineer V (SRE) role involves designing, building, and maintaining platform tooling for reliability and uptime. The ideal candidate should have at least 7 years of experience in medium or large scale production systems, experience in software development or systems engineering with code, and understanding of modern application architecture.
Director, GTM Sales & Customer Success Enablement
Company: ID.me
Location: Remote
Posted Mar 18, 2024
ID.me, a high-growth enterprise software company, is seeking a Customer Success and Sales Enablement leader with extensive experience in SaaS. The role involves building and managing enablement teams, designing sales and customer success strategies, and ensuring alignment with key stakeholders. The company offers competitive compensation, benefits, and a commitment to equal employment opportunity.
Email Marketing Manager
Company: ID.me
Location: Washington DC
Posted Mar 15, 2024
<div><b><strong>Company Overview<strong><b> <p>IDme is a highgrowth enterprise software company that simplifies how people prove and share their identity online The company empowers people to control their data through a portable and trusted login which means they dont need to create a new password when visiting sites that have the IDme button IDmes digital identity network has over 117 million registered members and is used by fourteen federal agencies agencies in 30 states and over 600 corporations for secure identity proofing and verification<p> <p>IDmes technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800633 IAL2 AAL2 credential service provider by the Kantara Initiative In addition to helping people control their credentials and data the companys No Identity Left Behind initiative strives to expand digital access and inclusion for all people The company offers multiple pathways to identity verification online selfserve live video chat agents and in person IDme is passionate about building a robust identity network that does not compromise access for traditionally underserved groups<p> <p>IDme has received numerous awards including Deloittes 2023 Technology Fast 500 Washington Business Journals Fastest Growing Companies Entrepreneur Magazines 100 Brilliant Companies and Wall Street Journals Startup of the Year finalist In recent quarters IDme announced it raised $132 million in Series D funding led by Viking Global Investors with participation from CapitalG Morgan Stanley Counterpoint FTV Capital PSP Growth Auctus Investment Group Moonshots Capital and Scout Ventures IDmes most recent round brings the total investment in IDme to over $275 million since its founding in 2010<p> <div> <p><b>Role Overview<b> <p><p>IDme is seeking a Salesforce Marketing Cloud Admin to join our fastpaced Ad Operations team The successful candidate for this role will work closely with the Marketing Sales Engineering and Product organizations to drive efficient and accurate email campaign execution using Salesforce Marketing Cloud Deep understanding of Marketing Cloud and email campaign best practices is necessary The Marketing Cloud Administrator will monitor Automation Studio Journey Builder email timing metrics and continuously provide recommendations to drive highly targeted emails to the appropriate audiences<p> <p>The ideal candidate will be detailoriented and able to rollup their sleeves to work handson in Marketing Cloud from day one They will lead the technical implementation to optimize email performance including increasing open and click rates improving personalization and more If you have a passion for process email marketing and working with data then this would be an excellent opportunity for you <p> <p><b>Responsibilities<b> <p><ul><li>Design and implement technical solutions to support company email strategies driving automation wherever possible<li> <li>Set up and execute email campaigns nurture programs and ad hoc sends to IDme members<li> <li>Manage the administration and configuration of Salesforce Marketing Cloud ensuring that users have appropriate access and emails can be sent successfully<li> <li>Optimize email campaigns and ad hoc communications to IDmes members using AB testing analysis and other tools to increase clickthrough rates<li> <li>Monitor and problem solve issues in the database including daily automated data syncs adhoc imports and data extensions<li> <li>Collaborate with crossfunctional stakeholders to create and deliver highly targeted marketing campaigns emails nurturereactivation programs and customer success communications<li> <li>Ensure email and nurture programs Journey Builder are properly constructed to adhere to industry best practices deliverability personalization mobile rendering etc<li> <li>Report on results and provide insights and datadriven recommendations to the Product organization<li> <li>Maintain and organize lists and assets within Salesforce Marketing Cloud for easy customization and use in email campaigns<li> <li>Enhance optimize and document our marketing automation processes to effectively scale execution reporting and testing practices<li> <li>Maximize inbox deliverability with Everest and make recommendations based on result<li> <ul><p><b>Qualifications<b> <p><ul><li>4+ years experience with Salesforce Marketing Cloud <li> <li>Proficiency with HTMLCSS ability to create and code using furnished content and assets<li> <li>Knowledgeable of B2C marketing automation and operations best practices<li> <li>Strong spreadsheet ie Excel and analytical skills<li> <li>Must possess exceptional written and verbal communication skills with the ability to clearly articulate ideas and feedback in a constructive way<li> <ul><div> <p><strong>Vision<strong> To be the worlds leading digital identity network empowering people to control their own information and to prove their credentials across all channels online call center and inperson<p> <p><strong>Mission<strong> To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost<p> <p><strong>People <strong>We have an audacious mission We aim to fix the identity layer of the internet Billions of people will live better lives with more trust and convenience thanks to IDme We are like Special Forces We take on the most difficult challenges with amazing teammates <p> <p><strong>IDme<strong><strong> Core Values <strong>Dont be a jerk Always compete Ask questions like a 5year old Inspire people with your passion Make something better every day Treat each customer like your favorite family member Own your mistakes so you can learn from them Details are everything Communicate like a scientist Be truthful even when its hard Reflect IDmes values in your actions Act like an owner<p> <p>IDme Career Site amp Culture Deck httpswwwidmecareers<p> <div> <div> <div> <div> <p><span>The annual base salary listed below for this role is based on experience skills education relevant training and geographic location Company bonus incentive for sales roles equity and benefits are available depending on the role<span><p> <p><span>IDme offers comprehensive medical dental vision health savings account flexible spending accounts medical limited purpose dependent care commuter benefit accounts basic and voluntary life and ADampD insurance 401k with company match parental leave ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy including 8 company wide holidays short and longterm disability insurance accident and critical illness insurance referral bonus policy employee assistance program pet insurance travel assistant program wellbeing and childcare discounts benefit advocates and a learning and development benefit<span><p> <p><span>The above represents the anticipated total rewards package for this job requisition Final offers may vary from the amount listed based on qualifications professional experiences skills education relevant training geographic location and other job related factors<span><p> <div> <p>Pay Range<p> <p><span>$102425<span><span><span><span>$117300 USD<span><p> <div> <div> <div> <p><span>IDme maintains a work environment free from discrimination where employees are treated with dignity and respect All IDme employees share in the responsibility for fulfilling our commitment to equal employment opportunity IDme does not discriminate against any employee or applicant on the basis of age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances IDme adheres to these principles in all aspects of employment including recruitment hiring training compensation promotion benefits social and recreational programs and discipline In addition IDmes policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws regulations and ordinances where a particular employee works Upon request we will provide you with more information about such accommodations<span><p> <p><span>Please review our Privacy Policy including our CCPA policy at<span><span> <span><span>idmeprivacy<span><span> If you provide IDme with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy<span><p> <p><span>IDme participates in EVerify<span><p> <div>
IT Support Analyst
Company: ID.me
Location: Washington DC
Posted Mar 19, 2024
<div><b><strong>Company Overview<strong><b> <p>IDme is a highgrowth enterprise software company that simplifies how people prove and share their identity online The company empowers people to control their data through a portable and trusted login which means they dont need to create a new password when visiting sites that have the IDme button IDmes digital identity network has over 117 million registered members and is used by fourteen federal agencies agencies in 30 states and over 600 corporations for secure identity proofing and verification<p> <p>IDmes technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800633 IAL2 AAL2 credential service provider by the Kantara Initiative In addition to helping people control their credentials and data the companys No Identity Left Behind initiative strives to expand digital access and inclusion for all people The company offers multiple pathways to identity verification online selfserve live video chat agents and in person IDme is passionate about building a robust identity network that does not compromise access for traditionally underserved groups<p> <p>IDme has received numerous awards including Deloittes 2023 Technology Fast 500 Washington Business Journals Fastest Growing Companies Entrepreneur Magazines 100 Brilliant Companies and Wall Street Journals Startup of the Year finalist In recent quarters IDme announced it raised $132 million in Series D funding led by Viking Global Investors with participation from CapitalG Morgan Stanley Counterpoint FTV Capital PSP Growth Auctus Investment Group Moonshots Capital and Scout Ventures IDmes most recent round brings the total investment in IDme to over $275 million since its founding in 2010<p> <div> <p><b><strong>Role Overview<strong><b> <p><p>IDme is looking for an <strong>IT Support Analyst<strong> to join our IT department to support end users to resolve any technical issues This role will be responsible for triaging and resolving tier 1 and 2 support tickets in a 24 hour environment Assisting the IT team with hardware setup new hire equipment coordination and various IT administrative tasks<p> <p>If you enjoy the challenge of rolling up your sleeves and jumping in to solve technology and hardware related problems this would be an excellent opportunity for you<p> <p><b><strong>Responsibilities<strong><b> <p><ul><li>Provide frontline support to end users on various technical issues<li> <li>Troubleshoot and support Apple hardware software and peripherals<li> <li>Answer questions and resolve helpdesk requests in a timely manner<li> <li>Provide friendly customer support for the entire organization while maintaining SLAs<li> <li>Maintain ownership of the support request <li> <li>Log details of the interaction within the support tool<li> <li>Consult with members of the IT team on possible solutions to complex and recurring problems<li> <li>Set up new hire equipment including laptops monitors and other accessories<li> <li>Help support user accounts across various internal and external systems<li> <li>Assist in setting up hardware and internal software systems <li> <li>Assist with writing documentation and technical instructions<li> <li>Ensure compliance with IT operating procedures and ensure accuracy in logs<li> <li>Assist with obtaining and replacing equipment if necessary<li> <li>Support existing IT infrastructure<li> <li>Assist with boxing and shipping of equipment<li> <li>Install and configure new IT equipment<li> <li>Other responsibilities as assigned<li> <ul><p><b><strong>Required Qualifications<strong><b> <p><ul><li>2+ years of experience in a desktop support or IT support role in an enterprise environment<li> <li>Exceptional customer service skills and patience is a must <li> <li>Experience with different platforms and various operating systems<li> <li>Experience diagnosing debugging and resolving technical issues<li> <li>Being a team player who is also willing to ask questions <li> <li>Ability to work independently and prioritize tasks<li> <li>Ability to pay close attention to detail while performing technical tasks<li> <li>Ability to write clear and concise documentation<li> <li>Excellent time management organizational written and verbal communication skills<li> <li>Experience working with a ticketbased support system<li> <li>Ability to move IT equipment weighing up to 25 pounds occasionally up to 50 pounds<li> <ul><p><b><strong>Preferred Qualifications<strong><b> <p><ul><li>Remote Desktop support<li> <li>Experience supporting multiple OS environments<li> <li>Experience supporting common corporate cloud applications<li> <li>Experience with MDM and common issues<li> <ul><p><br ><p><p><strong>Vision<strong><span> To be the worlds leading digital identity network empowering people to control their own information and to prove their credentials across all channels online call center and inperson<span><p> <p><strong>Mission<strong><span> To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost <span><p> <p><strong>People<strong><span> We have an audacious mission We aim to fix the identity layer of the internet Billions of people will live better lives with more trust and convenience thanks to<span><span> IDme<span><span> We are like Special Forces We take on the most difficult challenges with amazing teammates <span><p> <p><strong>IDme<strong><strong> Core Values <strong><span>Dont be a jerk Always compete Ask questions like a 5year old Inspire people with your passion Make something better every day Treat each customer like your favorite family member Own your mistakes so you can learn from them Details are everything Communicate like a scientist Be truthful even when its hard Reflect<span><span> <span><span>IDme<span><span>s values in your actions Act like an owner<span><p> <p><strong>IDme<strong><span> Career Site amp Culture Deck<span><span> <span><span>httpswwwidmecareers<span><p> <p><span>LIJS1<span><p> <div> <div> <div> <p><span>The annual base salary listed below for this role is based on experience skills education relevant training and geographic location Company bonus incentive for sales roles equity and benefits are available depending on the role<span><p> <p><span>IDme offers comprehensive medical dental vision health savings account flexible spending accounts medical limited purpose dependent care commuter benefit accounts basic and voluntary life and ADampD insurance 401k with company match parental leave ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy including 8 company wide holidays short and longterm disability insurance accident and critical illness insurance referral bonus policy employee assistance program pet insurance travel assistant program wellbeing and childcare discounts benefit advocates and a learning and development benefit<span><p> <p><span>The above represents the anticipated total rewards package for this job requisition Final offers may vary from the amount listed based on qualifications professional experiences skills education relevant training geographic location and other job related factors<span><p> <div> <p>Pay Range<p> <p><span>$52189<span><span><span><span>$59592 USD<span><p> <div> <div> <div> <p><span>IDme maintains a work environment free from discrimination where employees are treated with dignity and respect All IDme employees share in the responsibility for fulfilling our commitment to equal employment opportunity IDme does not discriminate against any employee or applicant on the basis of age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances IDme adheres to these principles in all aspects of employment including recruitment hiring training compensation promotion benefits social and recreational programs and discipline In addition IDmes policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws regulations and ordinances where a particular employee works Upon request we will provide you with more information about such accommodations<span><p> <p><span>Please review our Privacy Policy including our CCPA policy at<span><span> <span><span>idmeprivacy<span><span> If you provide IDme with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy<span><p> <p><span>IDme participates in EVerify<span><p> <div>