Jobs at iHerb
403 open positions
Sr. Group Product Manager - Growth
Company: iHerb
Location: Remote
Posted Apr 05, 2024
The Senior Group Product Manager - Growth at iHerb is expected to drive business growth by defining a product strategy and leading a team to optimize products globally. The role requires strategic planning, inspirational leadership, experimentation, data analysis, collaboration, and innovation. The ideal candidate should have a proven track record in product management, entrepreneurial mindset, strong communication skills, and experience with Agile methodologies and cross-functional teams.
Sr. CloudSec Engineer
Company: iHerb
Location: USA
Posted Apr 15, 2024
The Cybersecurity Engineer position at iHerb involves designing and developing cloud security solutions, particularly in AWS, to protect the company from internal and external threats. The role requires hands-on experience with Python, Infrastructure as Code for cloud environments, and a wide range of AWS tools. The engineer will collaborate with technology teams to define and implement security best practices, perform architecture and design reviews, and support the identification and remediation of threats and vulnerabilities. The position also involves developing automated security solutions, participating in architecture and design reviews, and evaluating global information technology security threats.
Customer Service Operations Lead
Company: iHerb
Location: Orange County
Posted Mar 21, 2024
The job posting is for a Customer Service Operations Lead position at iHerb, a global eCommerce platform dedicated to health and wellness products. The role involves coordinating projects, managing customer inquiries, and ensuring high levels of customer satisfaction. Key responsibilities include planning and coordinating project activities, serving as the primary point of contact for customer inquiries, collaborating with cross-functional teams to develop customer service strategies, and analyzing customer feedback. The ideal candidate should have strong project management skills, excellent communication and interpersonal skills, and a customer-centric attitude. The anticipated pay scale is between $25.99 and $55.70 USD.
Sr. Product Manager - Growth
Company: iHerb
Location: USA
Posted Apr 08, 2024
The Lead Product Manager is expected to manage product development, communicate effectively, gather data for project success, construct project charters and communications plans, conduct risk analysis, estimate budgets, lead teams, understand change management systems, analyze trends for strategic enhancements, discuss technical issues, manage relationships with peer teams, hire and mentor Product Managers. Required skills include understanding of Retail and Wholesale industries, experience in Business Analysis, Business Process Design, Application Development, Buy vs Build analysis, market opportunities identification, product strategy development, customer needs understanding, product portfolio management, KPI tracking, product development and launch, understanding of development technologies, working knowledge of functional areas, managing direct reports, proficiency in Microsoft Office Suite and Google Business Suite, and 6-8 years of Product Management experience. A Bachelor's Degree is required, preferably in Computer Science. The role involves problem-solving, judgment, and reasoning abilities, and physical demands include regular talking, hearing, sitting, walking, climbing, stooping, reaching, and occasional lifting of up to 25 pounds. The work environment is professional, casual, and can be hectic with multi-level distractions, in an office/warehouse setting, with potential for extended hours.
Sr. Human Resources Business Partner- Technology & Corporate Functions
Company: iHerb
Location: Orange County
Posted Mar 20, 2024
<p><strong>Job Summary <strong><p> <p>The Sr Human Resources Business Partner will provide strategic planning and tactical guidance to managers and team members within iHerbs technology and corporate functions including coaching counseling employee relations performance management team member development and retention This role will ensure the adherence of company policies and procedures throughout the organization This position is responsible for delivering andor coordinating Human Resources activities and initiatives This may include driving corporatewide initiatives as well as department specific activities<p> <p><br ><p><p><strong>Job Expectations<strong><p> <ul><li>Partners with HR leadership and management in the ability to recommend new approaches to effect continual improvement with productivity development culture and initiatives driving the companys business goals and objectives<li> <li>Presents logic reasoning and factual data metrics to identify the strengths and weaknesses of alternative solutions conclusions or approaches for success or resolving issues <li> <li>Supervises and mentors HR administrative team and delegates duties to support Total Rewards Talent Experience and Safety and Security<li> <li>Serves as a liaison and voice of the internal departments with implementing communication initiatives to align team members with iHerbs shared values and talent standards<li> <li>Partners with the leave of absence representative for leave of absences accommodations disability requests to ensure compliance with company policy as well as state and federal regulations FMLA PDL CFRA ADA USERRA Covid19<li> <li>Conducts investigations on employee relations issues including discrimination sexual harassment and other workrelated issues recommends appropriate resolution of complaints monitors results writes summary reports and partners with the management team for corrective action plans and disciplinary<li> <li>Partners with CHRO HR Director legal counsel for EEOC DFEH claims and professionally represents the company<li> <li>Provides support to management on team member performance snapshotscheckins end of year performance management promotions reorganizations and other team member programs<li> <li>Provides support to management with defining new roles updating job descriptions and ensuring roles are competitive with business and market strategy <li> <li>Maintains confidentiality with sensitive information documents emails and in handling employee relations issues inquiries complaints leaves of absences accommodations<li> <li>Partners with the Human Resources Operations team to provide fullcycle HR support to management and team members from onboarding to off boarding<li> <li>Provides advice interpretation on company policies and procedures and coordinates the resolution of specific policyrelated and procedural issues and inquiries<li> <li>Oversees the offboarding process by ensuring termination packets are prepared as required coordinating final pay with the Payroll department conducting termination meetings and notifying appropriate personnel <li> <li>Responds to requests for team member records subpoenas legal law enforcement<li> <li>Oversees the coordination of companywide events outreach community events meeting with event representatives and vendors branding initiative and negotiating contracts<li> <li>Implements and supports management and team member training for development needs annual mandatory training and corrective mandatory training<li> <ul><p><br ><p><p><strong>Knowledge Skills and Abilities<strong> <p> <ul><li>An approachable and charismatic personality with the ability to connect with team members and build strong relationships across all levels of the organization<li> <li>Passion for innovative HR solutions and process improvements<li> <li>Ability to be sensitive to others needsfeelings with empathy and the ability to take an objective position when gathering facts regarding sensitive matters<li> <li>Knowledge of federal and state laws regarding all human resource areas including benefits employment wage and hour regulations ADA EEO NLRB leaves of absence FMLACFRAPDLUSERRA <li> <li>Ability to research and interpret employment laws and regulatory changes participating in continuous HR training<li> <li>Excellent verbal and written communication skills including the ability to conduct presentations facilitate meetings and provide training<li> <li>Ability to maintain confidentiality as required<li> <li>Possess excellent organizational and time management skills<li> <li>Ability to accept criticism and to calmly and effectively deal with high stress situations<li> <li>Ability to work independently including the ability to research and resolve issues with minimal supervision<li> <li>Proven ability to work effectively in a team environment<li> <li>Ability to manage several complex projects simultaneously while working under pressure to meet deadlines<li> <li>Ability to locally travel up to 25<li> <ul><p><br ><p><p><strong>Equipment Knowledge<strong><p> <ul><li>Experience with Microsoft Office Suite Word Excel PowerPointExperience with Google Business Suite Gmail Drive Docs Sheets Forms preferred<li> <li>Experience with internal systems including JIRA and Asana <li> <ul><p><br ><p><p><strong>Experience Requirements<strong><p> <p>Generally requires a minimum of 8+ years experience in progressively responsible human resource roles and at least 4 years in a supervisory role in a fastpaced environment Strong leadership skills leading and developing other HR professionals Experience working in a HR Corporate or large organization environment ecommerce preferred<p> <p><br ><p><p><strong>Education Requirements <strong><p> <p>Bachelors Degree in Business Administration HR Management Organizational Management or related field preferred or a combination of education and equivalent work experience Professional Certification PHR SPHR SHRMCP a plus<p> <p><br ><p><p>LIME1<p> <div> <div> <div><span>The anticipated pay scale for this position can be found below however the pay range applicable to you may vary by geographic location based on where the job is located or where you work The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job the type of years and experience within the industry education etc iHerb LLC is a multistate employer and this pay scale may not reflect positions that work in other states or locations<span><br ><span>Employees and their families that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical dental vision and basic life insurance programs and may enroll in our companys 401k plan Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the companys policies Employees will enjoy paid holidays throughout the calendar year Eligibility requirements for these benefits will be controlled by applicable plan documents<br ><span><br ><div> <div> <div> <div> <div> <div> <p><span>Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies<span><p> <div> <div> <div> <div> <p><p> <div> <div> <div> <div> <div> <div> <p><span><span> <span><span><p> <div> <div> <div> <div> <p><span>For more information on iHerb benefits visit us at iHerbBenefitscom<br ><span><p><div> <p>Anticipated Pay Scale<p> <p><span>$115850<span><span><span><span>$184307 USD<span><p> <div> <div> <div> <p><span><span><strong>Staffing Agency Submission Notice<strong><span> <br >iHerb does not accept unsolicited 3rd party Agency candidates If you are an Agency please send any requests to be considered as a supplier in our Vendor Management System to staffingvendorsiherbcom Do not contact iHerb employees directly If requested to work on a role any Agency candidates would be presented through the internal recruiting organization<span><p> <p><span><span><strong>About iHerb<br ><strong><span><span>iHerb is on a mission to make health and wellness accessible to all We offer Earths bestcurated selection of health and wellness products at the best possible value delivered with the most convenient experience<br >Were the worlds largest eCommerce platform dedicated to vitamins minerals and supplements and other health and wellness products For more than 25 years weve been making it simple for people all over the world to purchase the highest quality products From supplements to skincare to grocery items we ship over 30000 products from over 1200 brands direct to our customers in 185+ countries<br >Our vision is to become the 1 destination for health and wellness across the world<br >With a passion for wellness and a mind for innovative solutions iHerb team members share a vision for a healthier world that drives them each day Our 5 Shared Values unite our global team<p> <p><strong>Focus on the Customer Empower Our People Be Entrepreneurial amp Pivot Quickly <strong><br ><strong>Embrace Diversity amp Inclusion Strive for Simplicity<strong><span><span><strong><br ><strong><span><span><p> <p><span><span><strong>iHerb Benefits<br ><strong><span><span>At iHerb we are dedicated to offering programs designed to help our employees and their families stay healthy live well and plan for their financial future Built on a strong foundation our programs provide options and upgrades with flexibility protection and security in mind For the comprehensive <span>benefits<span> list visit wwwiHerbBenefitscom For our international team members you may be eligible for <span>benefits<span> depending on the country where you are employed The Talent Acquisition Partnerlocal HR representative will go over the <span>benefits<span> you are eligible for <p> <p>iHerb is an Equal Opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment<p> <div>
Sr. Security Technical Program Manager (SAP and Cloud Focus)
Company: iHerb, LLC
Location: USA
Posted Apr 09, 2024
The job role involves leading mid to large scale IT initiatives at iHerb, driving decision making, and creating a long-term roadmap. Key responsibilities include managing multiple projects, leading process definition, and communicating progress. The ideal candidate should have multiple years of professional project management experience in IT, strong communication skills, and the ability to work independently. Preferred skills include a proven track record in large cross-functional initiatives, technical fluency, and an MBA. The role offers a competitive pay scale and comprehensive benefits.
Supply Chain Analyst II
Company: iHerb
Location: USA
Posted Apr 08, 2024
The Planner Analyst role at iHerb involves providing timely, accurate analysis and suggested procurement system parameters to support strategic procurement plans. The role requires managing multiple projects, ensuring timeline adherence, internal and external communications, risk assessment, and project scope. The position demands strong analytical, communication, and project management skills, with proficiency in Excel. The ideal candidate should have extensive functional knowledge in planning, forecasting, purchasing, execution, and supplier relationship management. A Bachelor's Degree in Business or related field is preferred, along with relevant experience in an e-commerce environment. The role involves generating analysis, providing reporting, working with system data management teams, managing projects, leading meetings, and conducting data collection and analysis.
Sr. Technical Program Manager
Company: iHerb
Location: Remote
Posted Mar 19, 2024
iHerb is initiating a strategic project to improve operational efficiency by implementing SAP's Order to Cash (OTC) solutions. The role involves leading cross-functional teams in delivering mid to large-scale SAP implementation initiatives. Key responsibilities include developing and executing an SAP O2C implementation strategy, managing stakeholder relationships, overseeing project budget, timelines, and resources, and providing techno-functional oversight for integration of O2C processes. The ideal candidate should have 10-12 years of S/4 HANA Program Management experience, preferably using SAP Activate Agile methodology, and possess strong communication, negotiation, and change management skills.
Sr. Marketing Manager – Paid Media
Company: iHerb
Location: Orange County
Posted Apr 05, 2024
The Sr. Marketing Manager – Paid Media role at iHerb involves leading global paid social, display, and video advertising strategies to drive sales, revenue, and customer acquisition. The ideal candidate should have extensive experience in performance marketing, a strong understanding of marketing channels and business objectives, and proficiency in using major social buying platforms. The role requires collaboration with various teams, managing large-scale campaigns, optimizing performance marketing campaigns, and ensuring cost per acquisition is within targets.
Sr. Technical Program Manager
Company: iHerb
Location: USA
Posted Apr 28, 2024
<p class=jobDescription> <p> <strong> Job Summary <strong> iHerb is embarking on a strategic initiative to enhance our operational efficiency through the integrations of SAP solutions We are looking to implement SAPs Order to Cash OTC solutions to streamline sales billing and revenue management processes ensuring a seamless and efficient experience for our customers This role will have responsibility for delivering mid to large scale SAP implementation initiatives for iHerb <p> <p> <strong> Job Expectations <strong> <p> <ul> <li> <p> Develop and execute a comprehensive SAP O2C implementation strategy that aligns with iHerbs business objectives and IT Estate modernization goals <p> <li> <li> <p> Lead crossfunctional teams across the project lifecycle from planning and design to implementation and post GoLive support ideally through applying PMI methodology <p> <li> <li> <p> Manage stakeholder relationships with Business IT and SI partner ensuring clear communication risk evaluation expectation settings and alignment across all levels of the organization <p> <li> <li> <p> Discover and analyze requirements for fitforpurpose as well as adherence to business objectives and consistency challenging positively as appropriate <p> <li> <li> <p> Oversee the project budget timelines and resources ensuring the program is delivered on time within scope and budget <p> <li> <li> <p> Provide leadership and mentorship to project teams fostering an environment of continuous improvement and excellence <p> <li> <li> <p> Drive change management initiatives to ensure business readiness smooth adoption and minimize disruption to the business <p> <li> <li> <p> Dive into the details of specific needs of each work stream to ensure highquality ontime execution <p> <li> <li> <p> Provide technofunctional oversight for integration of O2C processes during S4 implementation <p> <li> <li> <p> Think locally globally and crossfunctionally in order to identify project dependencies and its impact on SCM related upstream and downstream processes primarily related to SAP WMS TM and other third party systems in general <p> <li> <li> <p> Proven success working in a matrix organization with technical nontechnical teams and SI partners <p> <li> <li> <p> Define and implement best practices around quantitative and qualitative reporting such as velocity status updates progresspercent complete <p> <li> <ul> <p> <p> <ul> <li> <p> Define and implement best practices around waterfall and agile methodologies to enable continuous delivery of value <p> <li> <li> <p> Finalize all activities across the programs to formally close and hand over the project ensuring project documents are approved completed maintained and stored appropriately as per compliance and IT audit requirements <p> <li> <li> <p> Highlevel knowledge of SAP ERP landscape and architecture in terms of inboundoutbound SCM processes interfaces iPaaS middleware integration and data flows between Ecommerce portal SAP WMS and TM systems <p> <li> <li> <p> Experience using tools such as Jira Confluence MS Project Asana Google Workspace diagramming tools eg LucidChartLucidSpark <p> <li> <li> <p> Responsible for quarterly and longer term roadmapping utilizing tools such as Jira Plans formerly known as Advanced Roadmaps <p> <li> <li> <p> Ability to discuss and facilitate technical issues with software developers and business stakeholders <p> <li> <ul> <p> The duties and responsibilities described above may provide only a partial description of this position This is not an exhaustive list of all aspects of the job Other duties and responsibilities not outlined in this document may be added as necessary or desirable with or without notice <p> <p> <strong> Knowledge Skills and Abilities <strong> <p> <p> <strong> Required <strong> <p> <ul> <li> <p> 1012 years years of professional S4 HANA Program Management experience preferably in using SAP Activate Agile methodology <p> <li> <li> <p> Experience developing and delivering on program milestones with internal and external stakeholders <p> <li> <li> <p> Demonstrated ability to manage multiple complex programs and competing priorities in an ever changing environment <p> <li> <li> <p> Endtoend mindset big picture view of problems on hand from O2C perspective <p> <li> <li> <p> Ability to operate and thrive with partial information and ambiguity <p> <li> <li> <p> Demonstrated ability to operate effectively and simultaneously in both tactical and strategic modes <p> <li> <li> <p> Passionate selfstarter decisive and able to move with speed to implement ideas <p> <li> <li> <p> Action and results oriented mentality and ability to problemsolve using creative thinking and innovation <p> <li> <li> <p> Excellent communication and ability of negotiating amp prioritizing changes from end users <p> <li> <li> <p> Demonstrated ability to work independently and autonomously using data to guide decisions <p> <li> <li> <p> Well versed with handling all sorts of project impediments and blockers <p> <li> <li> <p> Change management skills of influencing network of stakeholders <p> <li> <ul> <p> <strong> Experience Requirements <strong> <p> <ul> <li> <p> Generally requires 1012 years of experience in program management in a fastmoving environment <p> <li> <li> <p> PMP AndOr Agile Certifications preferred <p> <li> <ul> <p> <strong> Education Requirements <strong> <p> <ul> <li> <p> Bachelors Degree required <p> <li> <ul> <p> <strong> Physical Demands <strong> The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job While performing the duties of this job the Team Member is regularly required to talk and hear The Team Member is frequently required to sit walk climb stairs use hands and fingers bend stoop and reach with hands and arms Reaching above shoulder heights below the waist or lifting as required to file documents or store materials throughout the work day The Team Member may occasionally lift or move office products and supplies up to 25 pounds Proper lifting techniques required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions <p> <p> <p> <p> <strong> Work Environment <strong> The noise in the work environment is usually moderate Other factors are <p> <ul> <li> <p> Hectic fastpaced with multilevel distractions <p> <li> <li> <p> Professional yet casual work environment <p> <li> <li> <p> Office environment <p> <li> <li> <p> Ability to work extended hours as required <p> <li> <ul> <p> LIJC1 <p><p>
Jr. US Operations Specialist
Company: iHerb
Location: USA
Posted Apr 16, 2024
The US Operations Junior Specialist will manage ocean freight forwarding, customs clearance, and domestic trucking activities under the US Operations Manager's guidance. This role involves coordinating daily transportation services for domestic and international shipments, maintaining relationships with freight forwarders, customs brokers, and trucking companies, and ensuring timely and cost-effective shipping. The position requires excellent communication skills, proficiency in software, strong organizational abilities, and a detail-oriented approach. A bachelor's degree in business or a related field is preferred, and the candidate should have at least one year of experience in the logistics industry.
Supply Planner
Company: iHerb
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <p> <strong> Job Summary <strong> <p> <p> The primary role of the Supply Planner is to develop execute monitor and manage the execution of the supply plan for assigned goods Tasked with applying internal forecast data historical sales system parameters along with other inputs and insights to purchase and manage supply plans required to support corporate goals and objectives This role will partner with Marketing Operations Supply Planning and Purchasing to drive efficient inventory levels To succeed in this role you must be professional highly analytical and possess excellent communication skills This role requires both an analytical mind and an intuitive understanding of business and purchasing strategies The ideal candidate will thrive in a fastpaced environment and adjust to change quickly <p> <p> <p> <p> <strong> Job Expectations <strong> <p> <ul> <li> <p> Review and analyze demand history and business inputs to develop an executable procurement plan in support of strategic objectives <p> <li> <li> <p> Execute strategic procurement plan using demand plan output inventory and system metrics in support of strategic business objectives <p> <li> <li> <p> Create and execute purchases and perform purchase order maintenance using the ERP system <p> <li> <li> <p> Manage new product introductions <p> <li> <li> <p> Establish monitor and manage supplier delivery plans to achieve desired service levels minimize stockouts working capital expense and delivery costs <p> <li> <li> <p> Manage product flow for maximum inventory efficiency based on supplier capabilities <p> <li> <li> <p> Support the divisions sales and marketing programs rebate commitments and initiatives to ensure adequate inventory is planned and available to support product launch business initiatives promotions and events <p> <li> <li> <p> Collaborate and meet regularly with suppliers <p> <li> <li> <p> Manage and enforce supplier compliance requirements such as accurate lead times high fillrates and ontime delivery <p> <li> <li> <p> Work closely with the Data Management team to ensure system integrity of supply chain parameters and settings in support of approved business and working capital objectives <p> <li> <li> <p> Provide actionable analysis and reporting to collaborators of the Planning teams KPI results <p> <li> <li> <p> Monitor and report on important changes in the supplier availability related to forecasts <p> <li> <li> <p> Providing hindsighting exercise to analyze and report on category results for continuous improvements <p> <li> <li> <p> Partner with the Demand Planning team to maximize sales opportunities and evaluate forecast accuracy <p> <li> <li> <p> Other duties as assigned <p> <li> <ul> <p> <p> <p> The duties and responsibilities described above may provide only a partial description of this position This is not an exhaustive list of all aspects of the job Other duties and responsibilities not outlined in this document may be added as necessary or desirable with or without notice <p> <p> <p> <p> <strong> Knowledge Skills and Abilities <strong> <p> <ul> <li> <p> Functional knowledge of planning forecasting purchasing execution and supplier relationship management along with related supply chain areas <p> <li> <li> <p> Understanding of the use of technology tools that enable demand and supply planning <p> <li> <li> <p> Strong attention to detail <p> <li> <li> <p> Strong mathematical skills <p> <li> <li> <p> Proficient with Excel <p> <li> <li> <p> Excellent written and verbal communication skills <p> <li> <li> <p> Ability to communicate with people at all levels of the organization and external contacts <p> <li> <li> <p> Ability to handle multiple tasks problem solve with awareness of deadlines <p> <li> <ul> <p> <p> <p> <strong> Equipment Knowledge <strong> <p> <ul> <li> <p> Strong computer skills proficient with Google Office Suite and multiple communication apps <p> <li> <li> <p> Advanced proficiency in Excel <p> <li> <ul> <p> <p> <p> <strong> Experience Requirements <strong> <p> <p> Generally requires a minimum of three 3 years of relevant experience required preferably in an ecommerce environment <p> <p> Solid understanding of inventory management practices and procedures <p> <p> <p> <p> <strong> Education Requirements <strong> <p> <p> Bachelors Degree in Business or related field preferred or a combination of education and equivalent work experience <p> <p> <p> <p> <strong> JudgmentReasoning Ability <strong> Able to identify troubleshoot and resolve problems quickly using sound judgment poise and diplomacy Ability to use judgment and reasoning skills and determine when to escalate issues as required in a timely manner <p> <p> <p> <p> <strong> Physical Demands <strong> The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job While performing the duties of this job the Team Member is regularly required to talk and hear The Team Member is frequently required to sit walk climb stairs use hands and fingers bend stoop and reach with hands and arms Reaching above shoulder heights below the waist or lifting as required to file documents or store materials throughout the workday The Team Member may occasionally lift or move office products and supplies up to 25 pounds Proper lifting techniques required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions <p> <p> <p> <p> <strong> Work Environment <strong> The WFH environment is primary office is optional Other factors are <p> <p> <p> <ul> <li> <p> Hectic fastpaced with multilevel distractions <p> <li> <li> <p> Professional yet casual work environment <p> <li> <li> <p> Professional private space for video meetings <p> <li> <li> <p> Ability to work extended hours as required <p> <li> <ul><p>