Jobs at iHerb

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Browse 362 current job openings at iHerb. View positions with transparent salary information, job description sentiment analysis, and key phrase insights to help you make an informed career decision.

Vice President, Procurement

Company: iHerb

Location: Orange County

Posted Mar 16, 2024

Job Summary The Vice President of Procurement position at iHerb is a newly created role to enable the companys further growth scale and procurement sophistication The VP of Procurement is responsible for leading procurement efforts to efficiently and effectively enable business units and functional partners to maximize the value they receive from suppliers to meet their objectives You will work with business units to lead centralized sourcing and procurement efforts utilizing SAP Ariba This will include working with the internal stakeholder from initial need identification to final goods or service delivery Specifically this role will be responsible for the following process demand management supply analysisstrategy supplier identification sourcing execution contract negotiation delivery planning and monitoring purchase execution and ongoing performance management and improvement Job Expectations <ul><li>Development of organizational procurement strategy and plans including investment resource and skill requirements<li> <li>Serve as an authority on developing and interpreting procurement guidelines policies and procedures for a variety of procurement issues<li> <li>Provide advice to officers management officials and subordinate staff to guide them in the creation of procurement strategies<li> <li>Review and manage procurement including complex bid processes for conformance with regulatory requirements corporate policies and procurement practice ensuring fair and open competition and best benefit to the Corporation in purchasing Assisting management with assembling and maintaining high quality lists of potential bidders<li> <li>Direct the full range of actions required for the contract administration phase while partnering with Finance and Legal review and consent postaward conferences with bidders establishment of work schedule track progress negotiate newchanged requirements contract modifications exercise contract options remedial action settle claims contract termination and requests for payments<li> <li>Creation and management of short mid and longterm goals and objectives<li> <li>Development of benchmarks and metrics including a routine scorecard to set baseline standards and review for improvement opportunities with a view towards reducing costs while improving the overall quality of purchased goods and services<li> <li>Closely link Procurement performance with business needs<li> <li>Creation and improvement of bestpracticebased processes<li> <li>Selection and management of procurement systems<li> <li>Collaborates with business leaders to evaluate Technology investment plans<li> <li>Management of procurement staff in and across sourcing contracting transactional purchasing supplier management and miscellaneous internal procurement support activities<li> <li>Leadership of crossfunctional teams to achieve company goals<li> <ul> Knowledge Skills and Abilities <ul><li>Proven record of initiating and carrying out cost reductionproductivity improvement programs <li> <li>Working knowledge of finance andor accounting in terms of budgeting cost management financial accounting treasury risk management etc <li> <li>Experience with a PampL business unit or division management Experience with ERP amp ERP implementation experience is a plus <li> <li>Working knowledge of contract administrationlaw<li> <li>Strong analytical skills <li> <li>Great attention to detail and the ability to thrive in a team based corporate culture <li> <li>Demonstrate strength working cross functionally to drive issue resolution <li> <li>Excellent written verbal and interpersonal communications listening and presentation skills <li> <li>A progressive proactive approach that is eager to embrace technology and modern management principles <li> <li>Experience in dealing with manufacturers and distributors<li> <li>Must possess the ability to sell Procurements value and to run Procurement as a services business like any other wellrun professional services business<li> <li>Excellent organization and time management skills to manage multiple tasks and deadlines in an environment with large volumes of data <li> <li>Strong leadership and negotiation skills<li> <ul> Equipment Knowledge <ul><li>Experience with Microsoft Office Suite Word Excel PowerPoint<li> <li>Experience with Google Business Suite Gmail Drive Docs Sheets Forms preferred<li> <ul> Experience Requirements <ul><li>Generally requires a minimum of 15 years of relevant experience<li> <li>At least 10+ years strategic sourcing and indirect spend experience supporting a matrix organization<li> <li>Previous procurement implementation experience a plus<li> <ul> Education Requirements Bachelors Degree required MBA preferred LIME1 <div> <div> <div>The anticipated pay scale for this position can be found below however the pay range applicable to you may vary by geographic location based on where the job is located or where you work The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job the type of years and experience within the industry education etc iHerb LLC is a multistate employer and this pay scale may not reflect positions that work in other states or locations Employees and their families that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical dental vision and basic life insurance programs and may enroll in our companys 401k plan Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the companys policies Employees will enjoy paid holidays throughout the calendar year Eligibility requirements for these benefits will be controlled by applicable plan documents <div> <div> <div> <div> <div> <div> Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> For more information on iHerb benefits visit us at iHerbBenefitscom <div> Anticipated Pay Scale $220667$386168 USD <div> <div> <div> Staffing Agency Submission Notice iHerb does not accept unsolicited 3rd party Agency candidates If you are an Agency please send any requests to be considered as a supplier in our Vendor Management System to staffingvendorsiherbcom Do not contact iHerb employees directly If requested to work on a role any Agency candidates would be presented through the internal recruiting organization About iHerb iHerb is on a mission to make health and wellness accessible to all We offer Earths bestcurated selection of health and wellness products at the best possible value delivered with the most convenient experience Were the worlds largest eCommerce platform dedicated to vitamins minerals and supplements and other health and wellness products For more than 25 years weve been making it simple for people all over the world to purchase the highest quality products From supplements to skincare to grocery items we ship over 30000 products from over 1200 brands direct to our customers in 185+ countries Our vision is to become the 1 destination for health and wellness across the world With a passion for wellness and a mind for innovative solutions iHerb team members share a vision for a healthier world that drives them each day Our 5 Shared Values unite our global team Focus on the Customer Empower Our People Be Entrepreneurial amp Pivot Quickly Embrace Diversity amp Inclusion Strive for Simplicity iHerb Benefits At iHerb we are dedicated to offering programs designed to help our employees and their families stay healthy live well and plan for their financial future Built on a strong foundation our programs provide options and upgrades with flexibility protection and security in mind For the comprehensive benefits list visit wwwiHerbBenefitscom For our international team members you may be eligible for benefits depending on the country where you are employed The Talent Acquisition Partnerlocal HR representative will go over the benefits you are eligible for iHerb is an Equal Opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment <div>

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Jr. US Operations Specialist

Company: iHerb

Location: Remote

Posted Mar 12, 2024

<div> <div> Job Summary The US Operations Junior Specialist will manage ocean freight forwarding import customs clearance and domestic trucking activities under the US Operations Managers guidance This position coordinates daily transportation services for domestic and international shipments The team members will operate in a rapidly expanding highenergy and fastpaced environment Job Expectations <ul><li>Supports Global Logistics US Operations Supervisor in managing activities with ocean freight forwarders customs brokers trucking companies ground operations warehouse operations and Global Freight Forwarding Specialists<li> <li>Create and maintain a strong network and relationship with freight forwarders customs brokers and trucking companies for assigned trade lanes<li> <li>Schedules and monitors transportationrelated activities including ocean bookings vessel schedules and domestic pickupsdeliveries daily<li> <li>Continuously look for opportunities that will contribute to the enhancement of Global Logistics<li> <li>Ensure all import documents are passed on to the customs broker in a timely manner<li> <li>Works with various internal and external parties while managing international export schedules<li> <li>Ensures correct ontime undamaged and lowcost shipping requirements are met for inbound and outbound shipments<li> <li>Maintains adequate driver coverage when required for weekdays weekends and holidays<li> <li>Reports any discrepancies and delays while working with various freight forwarders freight brokers and trucking companies to ensure ontime arrival<li> <li>Keeping a record of trucking companies KPI<li> <li>Develop and maintain reliable carriers for timely performance<li> <li>Maintains knowledge of freight forwarding and domestic trucking regulations<li> <li>Suggest and implement corrective actions accordingly as issues arise<li> <li>Prepare accurate shipping reports for upper management daily<li> <li>Identifies opportunities to enhance Global Logistics US Operations practices and implements consistent processes across the organization<li> <li>Perform other tasks and projects as assigned by the Us Operations Supervisor<li> <li>Assist in researching new lanesroutes for global expansion<li> <li>Assist in researching new carriers forwarders truckers <li> <ul>The duties and responsibilities described above may provide only a partial description of this position This is not an exhaustive list of all aspects of the job Other duties and responsibilities not outlined in this document may be added as necessary or desirable with or without notice Knowledge Skills and Abilities Required <ul><li>Excellent verbal and written communication skills <li> <ul><div> <div> <div> <ul><li>Proficient in software skills including Word and Excel<li> <ul><div> <div> <div> <ul><li>Ability to work with little supervision and track multiple processes<li> <li>Outstanding organizational and coordination abilities<li> <li>Detailoriented Attention to accuracy is vital in this role<li> <li>Must have a very strong sense of responsibility for completing tasks and achieving goals<li> <li>Ability to apply knowledge of quality resolve practical operational problems and deal with a variety of situations in a highpressure environment<li> <li>Ability to selfmotivate work as a team player and work in a fastpaced environment <li> <li>Continuous improvement<li> <li><li> <ul>Equipment Knowledge Strong computer skills proficient with MS Office Word Excel PowerPoint Experience with Google Business Suite Gmail Drive Docs Sheets Forms preferred Experience Requirements Generally requires a minimum of one year or more in the logistics industry Understanding of business processes and operational workflows Understanding of logisticsrelated terminology Bilingual abilities are a plus Education Requirements A bachelors degree in business or a related field is preferred or a combination of education and equivalent work experience is preferred JudgmentReasoning Ability Able to identify troubleshoot and resolve problems quickly using sound judgment poise and diplomacy Ability to use judgment and reasoning skills and determine when to escalate issues as required in a timely manner Physical Demands The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job While performing the duties of this job the Team Member is regularly required to talk and hear The Team Member is frequently required to sit walk climb stairs use hands and fingers bend stoop and reach with hands and arms Reaching above shoulder height below the waist or lifting as required to file documents or store materials throughout the work day The Team Member may occasionally lift or move office products and supplies up to 25 poundsproper lifting techniques are required Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions Work Environment The noise in the work environment is usually moderate Other factors are <div> <div> <div> <div> <ul><li>Hectic fastpaced with multilevel distractions<li> <li>Professional yet casual work environment<li> <li>Office Warehouse environment<li> <li>Ability to work extended hours as required<li> <li>Willing to work during weekends and national holidays as needed<li> <ul><div> <div> <div> <div> <div>The anticipated pay scale for this position can be found below however the pay range applicable to you may vary by geographic location based on where the job is located or where you work The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job the type of years and experience within the industry education etc iHerb LLC is a multistate employer and this pay scale may not reflect positions that work in other states or locations Employees and their families that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical dental vision and basic life insurance programs and may enroll in our companys 401k plan Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the companys policies Employees will enjoy paid holidays throughout the calendar year Eligibility requirements for these benefits will be controlled by applicable plan documents <div> <div> <div> <div> <div> <div> Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> For more information on iHerb benefits visit us at iHerbBenefitscom <div> Anticipated Pay Scale $54063$105318 USD <div> <div> <div> Staffing Agency Submission Notice iHerb does not accept unsolicited 3rd party Agency candidates If you are an Agency please send any requests to be considered as a supplier in our Vendor Management System to staffingvendorsiherbcom Do not contact iHerb employees directly If requested to work on a role any Agency candidates would be presented through the internal recruiting organization About iHerb iHerb is on a mission to make health and wellness accessible to all We offer Earths bestcurated selection of health and wellness products at the best possible value delivered with the most convenient experience Were the worlds largest eCommerce platform dedicated to vitamins minerals and supplements and other health and wellness products For more than 25 years weve been making it simple for people all over the world to purchase the highest quality products From supplements to skincare to grocery items we ship over 30000 products from over 1200 brands direct to our customers in 185+ countries Our vision is to become the 1 destination for health and wellness across the world With a passion for wellness and a mind for innovative solutions iHerb team members share a vision for a healthier world that drives them each day Our 5 Shared Values unite our global team Focus on the Customer Empower Our People Be Entrepreneurial amp Pivot Quickly Embrace Diversity amp Inclusion Strive for Simplicity iHerb Benefits At iHerb we are dedicated to offering programs designed to help our employees and their families stay healthy live well and plan for their financial future Built on a strong foundation our programs provide options and upgrades with flexibility protection and security in mind For the comprehensive benefits list visit wwwiHerbBenefitscom For our international team members you may be eligible for benefits depending on the country where you are employed The Talent Acquisition Partnerlocal HR representative will go over the benefits you are eligible for iHerb is an Equal Opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment <div>

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Sr. DevOps Engineer II (Remote)

Company: iHerb

Location: Remote

Posted Mar 13, 2024

iHerb is continuing to expand its global cloud and Kubernetes infrastructure The DevOps engineer role will be leading the implementation of systems like AWS Kubernetes Ansible and Flux There are many new exciting projects that you will also work on such as automation and ensuring uptime across systems You will have the opportunity to be exposed to many new technologies and global teams and be able to make an immediate impact as a core member <div> In this role you will <div> <ul><li>Collaborate with and across Agile teams to design develop test implement and support technical solutions in fullstack development tools and technologies<li> <li>Oversee AWS GCP and VMWare environments<li> <li>Administer Linux and Windows servers<li> <li>Work directly with development teams on troubleshooting and deployment<li> <li>Create automated pipelines for infrastructure creation<li> <li>Help architect new services and environments<li> <ul><div> In order to be successful you must have the following to be considered <div> <ul><li>At least 5 plus years of experience in system administration or DevOps<li> <li>Writing scripts Bash Powershell Python Go<li> <li>Experience administrating Linux and Windows servers<li> <li>Have deployed infrastructure on cloud platforms GCP AWS Azure<li> <li>Infrastructure automation tools Terraform CloudFormation Ansible Flux<li> <li>Build and deployment pipelines Jenkins BitBucket GitLab Spinnaker<li> <li>Network troubleshooting fundamentals traceroutes DNS<li> <ul><div> Bonus <div> <ul><li>Worked with VMWareVSphere<li> <li>Experience working with Kubernetes<li> <ul>LIJC1 LIREMOTE <div> <div> <div>The anticipated pay scale for this position can be found below however the pay range applicable to you may vary by geographic location based on where the job is located or where you work The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job the type of years and experience within the industry education etc iHerb LLC is a multistate employer and this pay scale may not reflect positions that work in other states or locations Employees and their families that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical dental vision and basic life insurance programs and may enroll in our companys 401k plan Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the companys policies Employees will enjoy paid holidays throughout the calendar year Eligibility requirements for these benefits will be controlled by applicable plan documents <div> <div> <div> <div> <div> <div> Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> For more information on iHerb benefits visit us at iHerbBenefitscom <div> Anticipated Pay Scale $162190$221169 USD <div> <div> <div> Staffing Agency Submission Notice iHerb does not accept unsolicited 3rd party Agency candidates If you are an Agency please send any requests to be considered as a supplier in our Vendor Management System to staffingvendorsiherbcom Do not contact iHerb employees directly If requested to work on a role any Agency candidates would be presented through the internal recruiting organization About iHerb iHerb is on a mission to make health and wellness accessible to all We offer Earths bestcurated selection of health and wellness products at the best possible value delivered with the most convenient experience Were the worlds largest eCommerce platform dedicated to vitamins minerals and supplements and other health and wellness products For more than 25 years weve been making it simple for people all over the world to purchase the highest quality products From supplements to skincare to grocery items we ship over 30000 products from over 1200 brands direct to our customers in 185+ countries Our vision is to become the 1 destination for health and wellness across the world With a passion for wellness and a mind for innovative solutions iHerb team members share a vision for a healthier world that drives them each day Our 5 Shared Values unite our global team Focus on the Customer Empower Our People Be Entrepreneurial amp Pivot Quickly Embrace Diversity amp Inclusion Strive for Simplicity iHerb Benefits At iHerb we are dedicated to offering programs designed to help our employees and their families stay healthy live well and plan for their financial future Built on a strong foundation our programs provide options and upgrades with flexibility protection and security in mind For the comprehensive benefits list visit wwwiHerbBenefitscom For our international team members you may be eligible for benefits depending on the country where you are employed The Talent Acquisition Partnerlocal HR representative will go over the benefits you are eligible for iHerb is an Equal Opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment <div>

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Product Manager - TMS

Company: iHerb

Location: Remote

Posted Mar 13, 2024

Job Summary The Product Manager is the member of the product team embedded with the development team providing product support through the full lifecycle of software development Responsible for translating the product vision and roadmap to the team and making it actionable for the team through authoring Agile stories and organizing them into sprints Manages sprint outcomes to meet committed deadlines and validating that delivered features meet customer needs and the highest quality standards Supports implementation of the features through documentation issue management and subject matter expertise Job Expectations <ul><li> Translate product vision and roadmap priorities to technical teams <li> <li> Define and document business requirements and functional specifications from business users and subject matter experts <li> <li> Maintain and groom product backlog ensuring user stories are well formed with effective acceptance criteria <li> <li> Support prioritization and negotiation of features and deadlines applying a thorough understanding of customer needs and business and technical requirements <li> <li> Work with the development team to ensure feature traceability into the technical designs <li> <li> Take leadership role in estimation sprint planning daily scrum and retrospective meetings <li> <li> Communicate and coordinate within and across teams on proposed solutions status and timelines <li> <li> Deliver internal and external product training on new features enhancements or modules <li> <li> Evaluate and report system performance <li> <li> Gather data and metrics to drive projects and measure success based on business value <li> <li> Perform User Acceptance Testing UAT write test plans as required <li> <li> Perform customer demos of new processes <li> <ul> The duties and responsibilities described above may provide only a partial description of this position This is not an exhaustive list of all aspects of the job Other duties and responsibilities not outlined in this document may be added as necessary or desirable with or without notice Knowledge Skills and Abilities Required <ul><li> Expertise designing and implementing Transportation Management System modules <li> <li> Strong background and understanding of the global logistics process including but not limited to carrier integration freight forwarder integration end to end parcel movement cycle importexport regulation and compliance <li> <li> Experience in leading Business Analysis Business Process Design and Application Development SDLC <li> <li> Experience in Agile Scrum and iterative development <li> <li> Strong background in designingwriting User Stories Epics and other designrequirement artifacts <li> <li> Ability to multitask and thrive in a fast paced environment <li> <li> Customer first mentality with the knowledge to work with internal groups to improve business processes <li> <li> Excellent writtenverbal communication and must work well with others <li> <li> Experience working closely with Clevel users throughout the implementation lifecycle <li> <li> Experience with global retail ecommerce or supply chain companies <li> <li> Background in Industrial Engineering or Software Development <li> <ul> Equipment Knowledge <ul><li> Experience with Microsoft Office Suite Word Excel PowerPoint <li> <li> Experience with Google Business Suite Gmail Drive Docs Sheets Forms preferred <li> <li> Experience with Lucid chart <li> <li> Experience with Jira <li> <li> Experience with Asana <li> <ul> Experience Requirements Generally requires three 3 plus years of TMS design and implementation experience Education Requirements Bachelors Degree in Industrial Engineering Logistics Supply Chain or Computer Science related fields is preferred or equivalent work experience JudgmentReasoning Ability Able to identify troubleshoot and resolve problems quickly using sound judgment poise and diplomacy Ability to use judgment and reasoning skills and determine when to escalate issues as required in a timely manner Physical Demands The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job While performing the duties of this job the Team Member is regularly required to talk and hear The Team Member is frequently required to sit walk climb stairs use hands and fingers bend stoop and reach with hands and arms Reaching above shoulder heights below the waist or lifting as required to file documents or store materials throughout the work day The Team Member may occasionally lift or move office products and supplies up to 25 pounds Proper lifting techniques required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Work Environment The noise in the work environment is usually moderate Other factors are <ul><li> Hectic fastpaced with multilevel distractions <li> <li> Professional yet casual work environment <li> <li> Office Warehouse environment <li> <li> Ability to work extended hours as required <li> <ul>LIJC1 <div> <div> <div>The anticipated pay scale for this position can be found below however the pay range applicable to you may vary by geographic location based on where the job is located or where you work The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job the type of years and experience within the industry education etc iHerb LLC is a multistate employer and this pay scale may not reflect positions that work in other states or locations Employees and their families that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical dental vision and basic life insurance programs and may enroll in our companys 401k plan Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the companys policies Employees will enjoy paid holidays throughout the calendar year Eligibility requirements for these benefits will be controlled by applicable plan documents <div> <div> <div> <div> <div> <div> Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> For more information on iHerb benefits visit us at iHerbBenefitscom <div> Anticipated Pay Scale $84957$173775 USD <div> <div> <div> Staffing Agency Submission Notice iHerb does not accept unsolicited 3rd party Agency candidates If you are an Agency please send any requests to be considered as a supplier in our Vendor Management System to staffingvendorsiherbcom Do not contact iHerb employees directly If requested to work on a role any Agency candidates would be presented through the internal recruiting organization About iHerb iHerb is on a mission to make health and wellness accessible to all We offer Earths bestcurated selection of health and wellness products at the best possible value delivered with the most convenient experience Were the worlds largest eCommerce platform dedicated to vitamins minerals and supplements and other health and wellness products For more than 25 years weve been making it simple for people all over the world to purchase the highest quality products From supplements to skincare to grocery items we ship over 30000 products from over 1200 brands direct to our customers in 185+ countries Our vision is to become the 1 destination for health and wellness across the world With a passion for wellness and a mind for innovative solutions iHerb team members share a vision for a healthier world that drives them each day Our 5 Shared Values unite our global team Focus on the Customer Empower Our People Be Entrepreneurial amp Pivot Quickly Embrace Diversity amp Inclusion Strive for Simplicity iHerb Benefits At iHerb we are dedicated to offering programs designed to help our employees and their families stay healthy live well and plan for their financial future Built on a strong foundation our programs provide options and upgrades with flexibility protection and security in mind For the comprehensive benefits list visit wwwiHerbBenefitscom For our international team members you may be eligible for benefits depending on the country where you are employed The Talent Acquisition Partnerlocal HR representative will go over the benefits you are eligible for iHerb is an Equal Opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment <div>

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Director of Europe Markets Europe business leader Integrated marketing strategy

Director of Marketing and eCommerce, Europe

Company: iHerb

Location: Remote

Posted Mar 11, 2024

Job Summary The Director of Europe Markets is a key business leader who will be responsible for leading the strategic direction for iHerbs Europe business and integrated marketing iHerb is looking for a growth focused leader to drive market success in Europe owning endtoend growth strategy Job Expectations <ul><li>Drive executive leadership to deliver Europes growth by leading the development of new business opportunities and partnerships in the region including marketplaces payment partners influencers B2B and offline sales opportunities<li> <li>Lead marketplace and new platform expansion<li> <li>Develop integrated marketing communication strategy that will help to increase brand awareness support new customer acquisition and customer retention <li> <li>Continuously drive growth by applying a clear understanding of the iHerb brand in Europe consumer and industry trends to marketing merchandising content and business strategies<li> <li>Own Europe business budget manage efficient use of resources and budget to prioritize the most impactful opportunities for growth and profitability in the market<li> <li>Work collaboratively with cross functional teams brand teams marketing operations merchandising finance global logistics and operations teams to ensure growth goals are met<li> <li>Maintains awareness of competitive activity regulatorycompliance changes and regularly communicate with HQ team on changes and plans<li> <li>Role will be based in Europe working closely with HQ team in US<li> <li> <li> <ul>The duties and responsibilities described above may provide only a partial description of this position This is not an exhaustive list of all aspects of the job Other duties and responsibilities not outlined in this document may be added as necessary or desirable with or without notice Knowledge Skills and Abilities Required <ul><li>Role is based in Europe <li> <li>Strong English communication skills<li> <li>15+ years of ecommerce and marketing experience<li> <li>Demonstrated experience and knowledge of ecommerce growth strategies in the direct to consumer retail space in Europe ideally in Great Britain<li> <li>Experience managing a team inperson andor remotely<li> <li>Experience collaborating effectively across all levels of an organization from Clevel to individual contributor level<li> <li>Familiarity with VMS supplement category compliance crossborder retail and global logistics a plus<li> <ul> Equipment Knowledge <ul><li>High aptitude and ability to make efficient use of online productivity and communication tools in our case with the Google Workspace suite and Asana<li> <ul> Experience Requirements Generally requires a minimum of 15+ years of experience in online ecommerce andor marketing Education Requirements Bachelors Degree in Business or related field preferred or a combination of education and equivalent work experience JudgmentReasoning Ability Able to identify troubleshoot and resolve problems quickly using sound judgment poise and diplomacy Ability to use judgment and reasoning skills and determine when to escalate issues as required in a timely manner LIAM1 <div> Staffing Agency Submission Notice iHerb does not accept unsolicited 3rd party Agency candidates If you are an Agency please send any requests to be considered as a supplier in our Vendor Management System to staffingvendorsiherbcom Do not contact iHerb employees directly If requested to work on a role any Agency candidates would be presented through the internal recruiting organization About iHerb iHerb is on a mission to make health and wellness accessible to all We offer Earths bestcurated selection of health and wellness products at the best possible value delivered with the most convenient experience Were the worlds largest eCommerce platform dedicated to vitamins minerals and supplements and other health and wellness products For more than 25 years weve been making it simple for people all over the world to purchase the highest quality products From supplements to skincare to grocery items we ship over 30000 products from over 1200 brands direct to our customers in 185+ countries Our vision is to become the 1 destination for health and wellness across the world With a passion for wellness and a mind for innovative solutions iHerb team members share a vision for a healthier world that drives them each day Our 5 Shared Values unite our global team Focus on the Customer Empower Our People Be Entrepreneurial amp Pivot Quickly Embrace Diversity amp Inclusion Strive for Simplicity iHerb Benefits At iHerb we are dedicated to offering programs designed to help our employees and their families stay healthy live well and plan for their financial future Built on a strong foundation our programs provide options and upgrades with flexibility protection and security in mind For the comprehensive benefits list visit wwwiHerbBenefitscom For our international team members you may be eligible for benefits depending on the country where you are employed The Talent Acquisition Partnerlocal HR representative will go over the benefits you are eligible for iHerb is an Equal Opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment <div>

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Director of Japan Market iHerb Japan business growth drive market success Japan

Market Director

Company: iHerb

Location: Japan

Posted Mar 11, 2024

Job Summary The Director of Japan Market is a key business leader who will be responsible for leading the strategic direction for iHerb Japans business and integrated marketing iHerb is looking for a growth focused leader to drive market success in Japan owning endtoend growth strategy Job Expectations <ul> <li> Drive executive leadership to deliver Japans growth by leading the development of new business opportunities and partnerships in the region including marketplaces payment partners influencers B2B and offline sales opportunities <li> <li> Lead marketplace growth on Rakuten and new platform expansion <li> <li> Develop integrated marketing communication strategy that will help to increase brand awareness support new customer acquisition and customer retention <li> <li> Continuously drive growth by applying a clear understanding of the iHerb Japans brand consumer and industry trends to marketing merchandising content and business strategies <li> <li> Own Japan Market budget manage efficient use of resources and budget to prioritize the most impactful opportunities for growth and profitability in the market <li> <li> Work collaboratively with cross functional teams brand teams marketing operations merchandising finance global logistics and operations teams to ensure growth goals are met <li> <li> Maintains awareness of competitive activity regulatorycompliance changes and regularly communicate with HQ team on changes and plans <li> <li> Manage team members based in Japan Knowledge Skills and Abilities Required <ul> <li> Role is based in Japan Hybrid role based in Tokyo <li> <li> Native Japanese speaking ability and strong English communication skills <li> <li> 15+ years of ecommerce and marketing experience <li> <li> Demonstrated experience and knowledge of ecommerce growth strategies in the direct to consumer retail space in Japan <li> <li> Experience managing a team inperson andor remotely <li> <li> Experience collaborating effectively across all levels of an organization from Clevel to individual contributor level <li> <li> Familiarity with VMS supplement category compliance crossborder retail and global logistics a plus <li> <ul> <li> <ul> LIAM1

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Sr. Accountant, Cash & AR

Company: iHerb

Location: Orange County

Posted Mar 15, 2024

This is a fully remote position with monthly travel to our Irvine CA office Job Summary The Sr Accountant Cash and Accounts Receivables will be responsible for overseeing the daytoday cash and accounts receivable application operations and support the Manager and Director of Cash and Accounts Receivable Job Expectations <ul><li>Answer and respond to internal and external emailscalls in a timely manner<li> <li>Train and be a resource to team members and new hires<li> <li>Meet or exceed productivity standards in the completion of daily and monthly assignments such as month end closing tasks<li> <li>Work on various accounting related tasks such as cash debt accruals and accounts receivable journal entry posting and reconciliations <li> <li>Review and verify accuracy of the work performed by the Staff Accountant or new hires<li> <li>Proactively work with the team and technical resources to identify research and resolve misapplied payments cash application variances aging inaccuracies missing orders and any other issues that may arise <li> <li>Contribute and provide weekly and monthly aging reporting to the manager or team leader <li> <li>Assist on the debt deliverables such as monthly Borrowing Base Calculation<li> <li>Clear orders apply cash to customers and verify payment <li> <li>Report and keep manager or team leader up to date on all relevant issues escalating any issues as appropriate<li> <li>Work closely with the manager or team leader on issues or problems that might arise for solutions<li> <li>Perform administrative tasks including maintaining files coordinating audits completing special projects and interacting with internal and external customers<li> <li>Complete monthly and quarterly variance analysis<li> <li>Assist in development and implementation of new procedures and system functions <li> <li>Assist with audits and SOX compliance processes <li> <ul> Knowledge Skills and Abilities <ul><li>Detail oriented with strong analytical skills<li> <li>Strong organizational communication and interpersonal skills<li> <li>Must have a sense of urgency with the ability to meet deadlines and analyze a high volume of accounts receivable activities<li> <li>Must be able to handle multiple priorities and effectively meet deadlines<li> <li>Ability to work in fast paced environment<li> <ul> Equipment Knowledge <ul><li>Experience with SAP and Blackline preferred<li> <li>Experience with SQL preferred<li> <li>Experience with Microsoft Office Suite Word Excel PowerPoint<li> <li>Experience with Google Business Suite Gmail Drive Docs Sheets Forms preferred<li> <ul> Experience Requirements Generally requires a minimum of 5 years of experience in accounts receivable is preferred Education Requirements Bachelors Degree in Accounting Finance or related field required CPA license preferred LIME1 <div> <div> <div>The anticipated pay scale for this position can be found below however the pay range applicable to you may vary by geographic location based on where the job is located or where you work The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job the type of years and experience within the industry education etc iHerb LLC is a multistate employer and this pay scale may not reflect positions that work in other states or locations Employees and their families that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical dental vision and basic life insurance programs and may enroll in our companys 401k plan Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the companys policies Employees will enjoy paid holidays throughout the calendar year Eligibility requirements for these benefits will be controlled by applicable plan documents <div> <div> <div> <div> <div> <div> Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> For more information on iHerb benefits visit us at iHerbBenefitscom <div> Anticipated Pay Scale $65000$115850 USD <div> <div> <div> Staffing Agency Submission Notice iHerb does not accept unsolicited 3rd party Agency candidates If you are an Agency please send any requests to be considered as a supplier in our Vendor Management System to staffingvendorsiherbcom Do not contact iHerb employees directly If requested to work on a role any Agency candidates would be presented through the internal recruiting organization About iHerb iHerb is on a mission to make health and wellness accessible to all We offer Earths bestcurated selection of health and wellness products at the best possible value delivered with the most convenient experience Were the worlds largest eCommerce platform dedicated to vitamins minerals and supplements and other health and wellness products For more than 25 years weve been making it simple for people all over the world to purchase the highest quality products From supplements to skincare to grocery items we ship over 30000 products from over 1200 brands direct to our customers in 185+ countries Our vision is to become the 1 destination for health and wellness across the world With a passion for wellness and a mind for innovative solutions iHerb team members share a vision for a healthier world that drives them each day Our 5 Shared Values unite our global team Focus on the Customer Empower Our People Be Entrepreneurial amp Pivot Quickly Embrace Diversity amp Inclusion Strive for Simplicity iHerb Benefits At iHerb we are dedicated to offering programs designed to help our employees and their families stay healthy live well and plan for their financial future Built on a strong foundation our programs provide options and upgrades with flexibility protection and security in mind For the comprehensive benefits list visit wwwiHerbBenefitscom For our international team members you may be eligible for benefits depending on the country where you are employed The Talent Acquisition Partnerlocal HR representative will go over the benefits you are eligible for iHerb is an Equal Opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment <div>

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GRC Program Specialist (Remote)

Company: iHerb

Location: Remote

Posted Mar 13, 2024

Job Summary The position is responsible for supporting the security direction of the business and elevating the companys security posture The GRC Program Specialist is expected to support the security strategy of the business with new and existing information system capabilities Consequently the position requires both an understanding of legacy systems as well as innovative technologies and requirements The GRC role is also responsible for the planning and design of policies and maintenance Job Expectations The ideal candidate is technical and possesses at least three or more years of experience in security compliance or risk management The role oversees the business security requirements and obligations mandated by standards and regulations such as the GrammLeachBliley Act GLBA SarbanesOxley Act SOX General Data Protection Regulation GDPR Health Information Portability and Accountability Act HIPAA and Payment Card Industry Data Security Standard PCI DSS In tandem with security leadership the GRC role consistently assesses and validates the assurance of the security vendor and thirdparty risk management program As a primary point of contact for internal and external auditors the GRC role monitors progress and enforces resolution of outstanding issues that may lead to noncompliance or security threats to the business As a key member of the security team the GRC role must focus on strong risk management and corporate resiliency and not be driven solely by compliance <ul><li>Assist in periodic revalidation of our Top Risks and drive improvements for risk reduction<li> <li>Assist with the implementation and operation of Governance Risk and Compliance GRC tooling to further improve and automate our GRC processes and policies<li> <li>Maintain oversight in a GRCrelated platform<li> <li>Identify strengths and weaknesses in the security program as they relate to privacy security business resiliency and compliance frameworks<li> <li>Document formulate and enforce areas of security improvement that balance risk with business operations and do not diminish efficiencies or innovation<li> <li>Maintain strong oversight of third parties vendors and business partners to safeguard against undue risk presented by external entities Escalating to security management and business unit leads when points of weakness are discovered<li> <li>Analyze findings and document recommend and report program gaps to security leadership<li> <li>Monitor current and proposed security changes impacting regulatory privacy and security industry best practice guidance Apply GRC expertise across key lines of business including products practices and procedures<li> <li>Define qualitative and quantitative metrics to assess the success of the security program and provide regular reports to security and business leadership<li> <li>Ensure security and technology teams maintain uptodate configuration documentation for systems and processes Maintain rigorous oversight of security systems and security configuration administration to reduce risk to enterprise systems and accounts<li> <li>Function as a key participant in incident response to track occurrence and resolution with strict documentation and reporting<li> <li>Help support various parts of the company to adopt a common risk and control framework <li> <li>Assist with all ongoing compliance activities related to the implementation maintenance monitoring and continuous improvement of the Information Security Management System ISMS<li> <li>Evaluate the effectiveness of information security controls and performance by developing monitoring gathering and analyzing information security and compliance metrics for management<li> <li>Advise and collaborate with SMEs including Audit amp Compliance teams to ensure adequate security controls are in place to manage risk and are aligned with leading best practices<li> <li>Perform security policy and standard gap analysis propose and draft documents and changes<li> <ul>The duties and responsibilities described above may provide only a partial description of this position This is not an exhaustive list of all aspects of the job Other duties and responsibilities not outlined in this document may be added as necessary or desirable with or without notice Knowledge Skills and Abilities Required <ul><li>Experience working with Agile methodology JIRA and GRC tools<li> <li>Specialist 3+ years of relevant industry experience<li> <li>Strong knowledge of and experience in security risk management lifecycle<li> <li>Familiar with security compliance frameworks and requirements eg SOC 12 PCI ISO27001 NIST CSF and others<li> <li>Experience in third party risk assessment and thirdparty risk continuous monitoring<li> <li>Experience in security policy governance lifecycle<li> <li>Experience working with Cloud technologiesenvironments AWS or other related cloud experience is required<li> <li>Effective communication interpersonal and leadership skills to work with both engineering and other nontechnical stakeholders<li> <li>Strong security and compliance domain knowledge<li> <li>Bachelors degree or equivalent practical experience<li> <ul>LIJC1 <div> <div> <div>The anticipated pay scale for this position can be found below however the pay range applicable to you may vary by geographic location based on where the job is located or where you work The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job the type of years and experience within the industry education etc iHerb LLC is a multistate employer and this pay scale may not reflect positions that work in other states or locations Employees and their families that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical dental vision and basic life insurance programs and may enroll in our companys 401k plan Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the companys policies Employees will enjoy paid holidays throughout the calendar year Eligibility requirements for these benefits will be controlled by applicable plan documents <div> <div> <div> <div> <div> <div> Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> For more information on iHerb benefits visit us at iHerbBenefitscom <div> Anticipated Pay Scale $115850$184307 USD <div> <div> <div> Staffing Agency Submission Notice iHerb does not accept unsolicited 3rd party Agency candidates If you are an Agency please send any requests to be considered as a supplier in our Vendor Management System to staffingvendorsiherbcom Do not contact iHerb employees directly If requested to work on a role any Agency candidates would be presented through the internal recruiting organization About iHerb iHerb is on a mission to make health and wellness accessible to all We offer Earths bestcurated selection of health and wellness products at the best possible value delivered with the most convenient experience Were the worlds largest eCommerce platform dedicated to vitamins minerals and supplements and other health and wellness products For more than 25 years weve been making it simple for people all over the world to purchase the highest quality products From supplements to skincare to grocery items we ship over 30000 products from over 1200 brands direct to our customers in 185+ countries Our vision is to become the 1 destination for health and wellness across the world With a passion for wellness and a mind for innovative solutions iHerb team members share a vision for a healthier world that drives them each day Our 5 Shared Values unite our global team Focus on the Customer Empower Our People Be Entrepreneurial amp Pivot Quickly Embrace Diversity amp Inclusion Strive for Simplicity iHerb Benefits At iHerb we are dedicated to offering programs designed to help our employees and their families stay healthy live well and plan for their financial future Built on a strong foundation our programs provide options and upgrades with flexibility protection and security in mind For the comprehensive benefits list visit wwwiHerbBenefitscom For our international team members you may be eligible for benefits depending on the country where you are employed The Talent Acquisition Partnerlocal HR representative will go over the benefits you are eligible for iHerb is an Equal Opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment <div>

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Junior U.S. Logistics Specialist

Company: iHerb

Location: Remote

Posted Mar 15, 2024

Job Summary The Junior US Logistics Specialist will accomplish tasks under the US Logistics Teams guidance This position will coordinate in English with various US domestic logistics companies to ensure shipments are processed and delivered efficiently and economically Job Expectations <ul><li> Perform research work gather and analyze data for assigned lanes and projects <li> <li> Actively identify and scope new opportunities to improve how we serve customers and business processes <li> <li> Report to the Sr Global Logistics Manager and the US Logistics Team of any discrepancies of damaged or lost shipments customs issues and work with logistics vendors to ensure shipments are properly delivered in a timely manner <li> <li> Maintain TMS vendor rates and routings lead times pick up times logos VAT tracking mapping and shipping content <li> <li> Research lost shipments broken items and track items <li> <li> Support Specialists by escalating issues on a regular basis to address carriers operational issues <li> <li> Perform audits review logistics processes with the management team when needed <li> <li> Obtain quotes prepare and send vendor pricing update reports to the Accounting Department and the management team <li> <li> Support special projects when needed <li> <li> Support US Logistics Specialist with their operational work when needed <li> <ul>The duties and responsibilities described above may provide only a partial description of this position This is not an exhaustive list of all aspects of the job Other duties and responsibilities not outlined in this document may be added as necessary or desirable with or without notice Knowledge Skills and Abilities Required <ul><li> Experience and knowledge of parcel carriers such as UPS Fedex etc in the US <li> <li> Interpersonal skills <li> <li> Communication skills must be able to speak read and write in the native countrys language <li> <li> Listening skills <li> <li> Problem analysis and problemsolving <li> <li> Knowledge of customer service principles and practices <li> <li> Adaptability and flexibility <li> <li> Initiative <li> <li> Stress tolerance <li> <li> High degree of accuracy and attention to detail <li> <li> Excellent organization skills and ability to effectively multitask <li> <ul>Equipment Knowledge <ul><li> Experience with Microsoft Office Suite Word Excel PowerPoint <li> <li> Experience with Google Business Suite Gmail Drive Docs Sheets Forms preferred <li> <li> Hectic fastpaced with multilevel distractions <li> <li> Professional yet casual work environment <li> <li> Office Home Warehouse environment <li> <li> Ability to work extended hours as required <li> <ul>Experience Requirements Generally requires a minimum of two 2 years of related experience Education Requirements High school diploma required Bachelors Degree preferred or equivalent experience required JudgmentReasoning Ability Able to identify troubleshoot and resolve problems quickly using sound judgment poise and diplomacy Ability to use judgment and reasoning skills and determine when to escalate issues as required in a timely manner Physical Demands The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job While performing the duties of this job the Team Member is regularly required to talk and hear The Team Member is frequently required to sit walk climb stairs use hands and fingers bend stoop and reach with hands and arms Reaching above shoulder heights below the waist or lifting as required to file documents or store materials throughout the work day The Team Member may occasionally lift or move office products and supplies up to 25 pounds Proper lifting techniques required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Work Environment The noise in the work environment is usually moderate Other factors are <div> <div> <div>The anticipated pay scale for this position can be found below however the pay range applicable to you may vary by geographic location based on where the job is located or where you work The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job the type of years and experience within the industry education etc iHerb LLC is a multistate employer and this pay scale may not reflect positions that work in other states or locations Employees and their families that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical dental vision and basic life insurance programs and may enroll in our companys 401k plan Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the companys policies Employees will enjoy paid holidays throughout the calendar year Eligibility requirements for these benefits will be controlled by applicable plan documents <div> <div> <div> <div> <div> <div> Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> For more information on iHerb benefits visit us at iHerbBenefitscom <div> Anticipated Pay Scale $54063$105318 USD <div> <div> <div> Staffing Agency Submission Notice iHerb does not accept unsolicited 3rd party Agency candidates If you are an Agency please send any requests to be considered as a supplier in our Vendor Management System to staffingvendorsiherbcom Do not contact iHerb employees directly If requested to work on a role any Agency candidates would be presented through the internal recruiting organization About iHerb iHerb is on a mission to make health and wellness accessible to all We offer Earths bestcurated selection of health and wellness products at the best possible value delivered with the most convenient experience Were the worlds largest eCommerce platform dedicated to vitamins minerals and supplements and other health and wellness products For more than 25 years weve been making it simple for people all over the world to purchase the highest quality products From supplements to skincare to grocery items we ship over 30000 products from over 1200 brands direct to our customers in 185+ countries Our vision is to become the 1 destination for health and wellness across the world With a passion for wellness and a mind for innovative solutions iHerb team members share a vision for a healthier world that drives them each day Our 5 Shared Values unite our global team Focus on the Customer Empower Our People Be Entrepreneurial amp Pivot Quickly Embrace Diversity amp Inclusion Strive for Simplicity iHerb Benefits At iHerb we are dedicated to offering programs designed to help our employees and their families stay healthy live well and plan for their financial future Built on a strong foundation our programs provide options and upgrades with flexibility protection and security in mind For the comprehensive benefits list visit wwwiHerbBenefitscom For our international team members you may be eligible for benefits depending on the country where you are employed The Talent Acquisition Partnerlocal HR representative will go over the benefits you are eligible for iHerb is an Equal Opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment <div>

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Quality Control Associate Good Manufacturing Practices (cGMP) warehouse management systems

Internal Only (MV)- Quality Control Associate I

Company: iHerb

Location: Other US Location

Posted Mar 18, 2024

The Quality Control Associate position at iHerb involves ensuring product quality meets or exceeds Good Manufacturing Practices (cGMP). Responsibilities include receiving, in-process, and shipping inspections, as well as maintaining a safe and clean work environment. The role requires attention to detail, basic English communication, and familiarity with warehouse management systems. iHerb offers competitive pay, benefits, and a mission to make health and wellness accessible to all.

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Sr. Associate, Stock Plan Administrator

Company: iHerb

Location: Orange County

Posted Mar 16, 2024

Job Summary The Sr Associate Stock Plan Administrator will be a key member of the iHerb Human Resources team who will be leading and scaling our companys stock administration function as we grow globally In this role you will be responsible for handson endtoend administration of iHerbs global equity plans including but not limited to phantom shares RSUs and potentially ESPP The administrator must be exceptionally organized responsible detailoriented and resourceful Job Expectations <ul><li>Administer the companys equity plans for all employees in the US and globally<li> <li>Manage daily operational tasks crossfunctional reporting and projects<li> <li>Maintain and evaluate the companys equity database and be the main point of contact with the equity management platform<li> <li>Assist with the processing of transactions the preparation and processing of equity awards vesting and release of restricted stock units<li> <li>Prepare and process restricted stock unit grants cancellations and exercises and releases on a timely basis for all employees and other option and equity holders<li> <li>Support employee understanding of equity awards and company programs and policies<li> <li>Provide a superior level of customer service to employees management and others<li> <li>Coordinate Board of Directors grants tax reporting and equity compensation communications<li> <li>Prepare annual equity statements in the US and employer filings and all government mandated reporting in the US and globally<li> <li>Liaise with other departments including Compensation HR Accounting Finance Payroll Tax and Legal to ensure key stakeholders are informed and aligned as appropriate<li> <li>Develop implement and document procedures to administer international Equity Plans focusing on accuracy customer service efficiency controls and best use of available technology while meeting the companys fiduciary responsibility and goals<li> <li>Maintain current knowledge of global rules and regulations governing the Plans for example ERISA IRS SEC local security and tax regulations etc Analyze effect of ongoing regulation changes policy changes and prevailing practices among similar organizations on Equity Plans<li> <li>Manage and run the equity administration of special transactions such as tender offers and secondaries <li> <li>Interpret equity plan documentation and policies to assist in resolving employee issues<li> <li>Maintain supporting documents for internalexternal SOX auditors and respond accurately thoroughly and timely to requests for data<li> <li>Act as the main point of contact for employee questions on equity <li> <li>Support employee understanding of equity awards and company programs and policies and provide live and recorded presentations to new and existing employees<li> <li>Perform other duties and ad hoc projects as requested<li> <ul> Knowledge Skills and Abilities <ul><li>Experience with online equity management platforms<li> <li>Knowledge of regulatory and compliance matters related to equity and taxation <li> <li>Strong verbal written and interpersonal communication skills with an ability to communicate effectively with all levels of employees and internalexternal partners<li> <li>Must demonstrate attention to detail analytical abilities and consistent followthrough including project management skills<li> <li>Ability to resolve simple and complex equityrelated issues<li> <li>Ability to work in a fastpace environment and meet critical deadlines<li> <ul> Experience Requirements Generally requires a minimum of 57 years experience in stock administration Education Requirements Bachelors Degree in Accounting Finance or equivalent work experience required Active CPA or CEP license preferred but not required LIME1 <div> <div> <div>The anticipated pay scale for this position can be found below however the pay range applicable to you may vary by geographic location based on where the job is located or where you work The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job the type of years and experience within the industry education etc iHerb LLC is a multistate employer and this pay scale may not reflect positions that work in other states or locations Employees and their families that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical dental vision and basic life insurance programs and may enroll in our companys 401k plan Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the companys policies Employees will enjoy paid holidays throughout the calendar year Eligibility requirements for these benefits will be controlled by applicable plan documents <div> <div> <div> <div> <div> <div> Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> For more information on iHerb benefits visit us at iHerbBenefitscom <div> Anticipated Pay Scale $132000$205622 USD <div> <div> <div> Staffing Agency Submission Notice iHerb does not accept unsolicited 3rd party Agency candidates If you are an Agency please send any requests to be considered as a supplier in our Vendor Management System to staffingvendorsiherbcom Do not contact iHerb employees directly If requested to work on a role any Agency candidates would be presented through the internal recruiting organization About iHerb iHerb is on a mission to make health and wellness accessible to all We offer Earths bestcurated selection of health and wellness products at the best possible value delivered with the most convenient experience Were the worlds largest eCommerce platform dedicated to vitamins minerals and supplements and other health and wellness products For more than 25 years weve been making it simple for people all over the world to purchase the highest quality products From supplements to skincare to grocery items we ship over 30000 products from over 1200 brands direct to our customers in 185+ countries Our vision is to become the 1 destination for health and wellness across the world With a passion for wellness and a mind for innovative solutions iHerb team members share a vision for a healthier world that drives them each day Our 5 Shared Values unite our global team Focus on the Customer Empower Our People Be Entrepreneurial amp Pivot Quickly Embrace Diversity amp Inclusion Strive for Simplicity iHerb Benefits At iHerb we are dedicated to offering programs designed to help our employees and their families stay healthy live well and plan for their financial future Built on a strong foundation our programs provide options and upgrades with flexibility protection and security in mind For the comprehensive benefits list visit wwwiHerbBenefitscom For our international team members you may be eligible for benefits depending on the country where you are employed The Talent Acquisition Partnerlocal HR representative will go over the benefits you are eligible for iHerb is an Equal Opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment <div>

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Director CRM and Retention Marketing global customer retention strategy

Director, CRM & Retention Marketing

Company: iHerb

Location: Orange County

Posted Mar 17, 2024

iHerb is seeking a Director of CRM and Retention Marketing to lead global customer retention efforts, collaborating with various teams to enhance customer engagement, retention, and loyalty. The ideal candidate should have extensive experience in digital CRM, retention, and marketing operations, preferably in DTC ecommerce. They must be proficient in analytics platforms, have strong strategic thinking skills, and be comfortable leading teams. The role involves developing and executing a global customer retention strategy, partnering with product and IT teams, and optimizing CRM channels. The anticipated pay scale is $176,534—$264,801 USD.

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Frequently Asked Questions

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