Jobs at insightsoftware
204 open positions
Technical Project Manager
Company: insightsoftware
Location: Remote
Posted Mar 11, 2024
<p><b>Company Description<b> <p><p><strong>insightsoftware<strong> is a leading provider of reporting analytics and performance management solutions Over 30000 organizations worldwide rely on us to support business needs in the areas of accounting finance operations supply chain tax budgeting planning HR and disclosure management We enable the Office of the CFO to connect to and make sense of their data in real time so they can proactively drive greater financial intelligence across their organization Our bestinclass solutions provide customers with increased productivity visibility accuracy and compliance Learn more at insightsoftwarecom<p> <p><b>Job Description<b> <p><p>We are seeking a highly skilled influential and experienced Technical Project Manager who excels in a dynamic fastpaced environment The Technical Project Manager will work closely with customer stakeholders senior executives management and internal crossfunctional teams to coordinate project management activities to ensure the integrity and success of projects by achieving steady measurable progress toward defined goals efficiently executing project management practices regular reporting and monitoring and measurement of success metrics<p> <p><strong>Responsibilities<strong><p> <ul><li>Develop and maintain the project plan to outline specific project tasks milestone dates and deliverables<li> <li>Define and manage project scope budget schedules and timelines<li> <li>Prepare distribute and present progress reports<li> <li>Organize and lead project status and working meetings<li> <li>Manage changes risks actions issues and decisions and correct deviations from plan<li> <li>Hold teams accountable for their commitments removing roadblocks to their work<li> <li>Leverage organizational resources to improve capacity for project work<li> <li>Support Product Owners in managing customer expectations for project deliverables<li> <li>Manage stakeholder communications and help to implement an effective system of project governance<li> <li>Champion ongoing process improvement initiatives<li> <li>Promote empowerment of the team ensure that each team member is fully engaged in the project and making a meaningful contribution and encourage a sustainable pace with high levels of quality for the team<li> <li>Identify resource needs for the project and source these resources<li> <li>Deliver the project accurately and in accordance with contract terms<li> <li>Maintain project documentation including documented project approvals meeting minutes etc<li> <li>Plan for and monitor project expenditures to ensure they are in line with the budget<li> <li>Provide regular updates on financial status and progress including preparation of financial reports which detail spending forecasting and overall budget health<li> <li>Know and use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns<li> <li>Maintain strict confidentiality<li> <li>Be mobile and travel to client locations as needed<li> <ul><p><b>Qualifications<b> <p><p>Minimum qualifications<p> <ul><li>Bachelors degree in business or a related field or equivalent business experience<li> <li>Experience managing enterprise projects<li> <li>High level of agility and ability manage change<li> <li>Ability to work proactively and constructively in a fastpaced collaborative matrixed team environment<li> <li>Communication skills high level of comfort communicating effectively across internal and external organizations<li> <li>Presentation skills high degree of comfort with both large and small audiences<li> <ul><p>Preferred qualifications<p> <ul><li>PMP or similar certification<li> <li>Experience with Agile techniques User Stories Continuous Integration Continuous Testing Pairing Automated Testing<li> <li>Knowledge of other Agile approaches like Kanban and familiarity with traditional project management approaches<li> <ul><p><b>Additional Information<b><br ><p><p><p> <p> <strong>At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located<strong> <p> <p>insightsoftware About Us Hear From Our Team InsightSoftware wistiacom<p> <p>Background checks are required for employment with insightsoftware where permitted by country stateprovince<p> <p>At insightsoftware we are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law We are proud to be an equal opportunity workplace<p>
Manager, Customer Success
Company: insightsoftware
Location: Remote
Posted Mar 13, 2024
<p><b>Company Description<b> <p><p>insightsoftware is a global provider of reporting analytics and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate We empower leaders from over 32000 organizations to make timely and intelligent decisions Our comprehensive solutions span Financial Planning and Analysis FPampA Controllership and Data and Analytics We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence while increasing productivity visibility accuracy and compliance Learn more at insightsoftwarecom <p> <p><b>Job Description<b> <p><ul><li>Drive Customer Success outcomes<li> <li>Lead your team to deliver outstanding experiences that drive strong customer retention expansion adoption and referrals<li> <li>Increase customer lifetime value through success plans customer satisfaction and overall health scores<li> <li>Leverage reporting to develop datadriven insights on customer behavior<li> <li>Drive a proactive NPS at risk program and other initiatives and measures to prevent customer attrition<li> <li>Act as a sponsor in customer escalations by working with the customer and teams across the company to address the issue in a mutually beneficial way<li> <li>Drive a standardized proactive outreach and reactive interventions for various points in the journey by identifying opportunities to encourage feedback loops and continuous improvement<li> <li>Partner with peers to scale processes in on boarding training success management support and customer advocacy<li> <li>Increase opportunities for expansion and upsells by creating a bridge between Account Management Direct Sales Professional Services and Customer Success teams<li> <li>Develop and share metrics to measure the effectiveness of Customer Success in meeting company and team goals<li> <li>Track analyze and report on Customer Success metrics across the organization<li> <li>Be a customer champion internally<li> <li>Collaborate with other organizational leaders to incorporate customer needs and requests into insightsoftwares defining business objectives<li> <ul><p>AchievementsGoals<p> <ul><li>Improve the CSM relationship model with customers driving higher retention and happier customers<li> <li>Create revenue and retention growth through solution selling to existing customers<li> <li>Enable effective forecasting of open opportunities<li> <li>Track Customer Success metrics and actively pursue improvements for managing customer relationships<li> <ul><p><b>Qualifications<b> <p><ul><li>Experience integrating acquired companies and teams into success model<li> <li>Experience segmenting customers providing different levels of outreach from tech touch to personalized interaction<li> <li>Experience in both onprem and cloudbased success models<li> <li>Strong communication and presentation skills both verbal and written<li> <li>Bachelors Degree in related field or equivalent experience<li> <li>3+ years of management experience in customer success<li> <li>Experience in technical or commercial management of software support services software development or customer care around ITApplication services is highly preferred<li> <li>Ability to travel up to 25<li> <ul><p><b>Additional Information<b> <p><p>All your information will be kept confidential according to EEO guidelines<p> <p>LIRemote<p> <p><p> <p> <strong>At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located<strong> <p> <p>insightsoftware About Us Hear From Our Team InsightSoftware wistiacom<p> <p>Background checks are required for employment with insightsoftware where permitted by country stateprovince<p> <p>At insightsoftware we are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law We are proud to be an equal opportunity workplace<p>
Sales Enablement Specialist
Company: insightsoftware
Location: Remote
Posted Mar 14, 2024
<p><b>Company Description<b> <p><p> <strong>insightsoftware<strong> is a leading provider of reporting analytics and performance management solutions Over 30000 organizations worldwide rely on us to support business needs in the areas of accounting finance operations supply chain tax budgeting planning HR and disclosure management We enable the Office of the CFO to connect to and make sense of their data in real time so they can proactively drive greater financial intelligence across their organization Our bestinclass solutions provide customers with increased productivity visibility accuracy and compliance Learn more at insightsoftwarecom<p> <p><b>Job Description<b> <p><p><u><strong>The Role<strong><u><p> <p>As a Sales Enablement Specialist you will work with sales professionals sales leaders and the sales enablement team Reporting to the Global VP of Sales Enablement youll work crossfunctionally to design and deliver comprehensive sales playbooks as our company grows and scales Youre a selfstarter who can create scalable programs work with a variety of project types deliver measurable increases in productivity and are excited about the opportunity to shape the development of our quickly growing team If this opportunity excites you we encourage you to apply even if you do not meet all of the qualifications <p> <p><strong>How You Will Make an Impact <strong><p> <ul><li> <p>Become a subject matter expert on our products and offerings <p> <li> <li> <p>Stay informed on competition industry trends and business news to support product positioning and goto market plans <p> <li> <li> <p>Regularly spend time with team members to understand challenges and build sales enablement deliverables to meet their needs <p> <li> <li> <p>Utilize Excel Powerpoint and other tools to design and deliver enablement <p> <li> <li> <p>Participate in the enablement team and the EMEA sales teams as a valued member <p> <li> <li> <p>Craft effective sales enablement in close collaboration with the EnablementSalesMarketingProduct teams <p> <li> <li> <p>Assist in the ongoing development of content for Highpot sales enablement platform <p> <li> <ul><p><u><strong>Who You Are <strong><u><p> <p>The ideal candidate for this role is passionate about working with the field effective at building relationships and achieving stakeholder buyin and can assimilate large amounts of complex information and make it simple and actionable They are a tenacious confident and selfmotivated individual with an orientation to achieving results They are also highly analytical data driven and numerate They are comfortable working under pressure with tight deadlines as the decision maker and the program leader <p> <p> You have experience working directly with sales to understand their learning needs check content and gather feedback <p> <p> You can clearly identify success metrics for enablement and training solutions <p> <p> You have a consultative approach and proven track record of effective collaboration and influence at all levels of an organization <p> <p> You can achieve goals in a fastpaced and continuously evolving environment <p> <p> You can work in and manage ambiguity including dealing effectively with issues that do not always have a process system or solution in place <p> <p> You have strong written and verbal communication skills as well as presentation skills <p> <p> You have strong program management skills <p> <p> You have experience using sales enablement and engagement tools such as SalesLoft Highspot Salesforce etc <p> <p><b>Qualifications<b> <p><p><u><strong>What You Bring to the Team<strong><u><p> <ul><li>Bachelors degree or equivalent work experience<li> <li> <p>2+ years experience in a sales environment or sales role Sales Enablement experience is not required <p> <li> <li> <p>Strong business and financial acumen <p> <li> <li> <p>Experience in Powerpoint presentations <p> <li> <li> <p>Strong interpersonal skills and excellent communication skills both written and oral <p> <li> <li> <p>Selfmotivated highly driven to produce results <p> <li> <li> <p>Adept at project management and crossfunctional collaboration <p> <li> <li> <p>Excitement for and the ability to thrive in a fastpaced environment with a growing team<p> <li> <ul><p><b>Additional Information<b> <p><p>All your information will be kept confidential according to EEO guidelines <p> <p><em>We are an equal opportunity employer All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status<em><p> <p> <strong>At this time insightsoftware is not able to offer employment sponsorship<strong> <p> <p>LIRemote<p> <p><p> <p> <strong>At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located<strong> <p> <p><strong>Learn more about our highenergy highperformance global team <strong><strong>Work With Us <strong><p> <p>insightsoftware About Us Hear From Our Team InsightSoftware wistiacom<p> <p>Background checks are required for employment with insightsoftware where permitted by country stateprovince<p> <p>At insightsoftware we are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law We are proud to be an equal opportunity workplace<p>
Director, Business Development (North Amercia)
Company: insightsoftware
Location: Remote
Posted Mar 13, 2024
<p><b>Company Description<b> <p><p><strong>insightsoftware<strong> is a leading provider of reporting analytics and performance management solutions Over 30000 organizations worldwide rely on us to support business needs in the areas of accounting finance operations supply chain tax budgeting planning HR and disclosure management We enable the Office of the CFO to connect to and make sense of their data in real time so they can proactively drive greater financial intelligence across their organization Our bestinclass solutions provide customers with increased productivity visibility accuracy and compliance Learn more at insightsoftwarecom<p> <p><b>Job Description<b> <p><p>Reporting to the VP of Sales Enablement amp Business Development the Director of Business Development North America will lead a team of 4 BDR Managers and ~30 BDRs focused on outreach to prospects that are typically $50 Million + in revenue They will communicate implement and execute strategies to ensure the BDR team can successfully generate qualify and develop the sales pipeline ultimately helping the business drive bookings and recurring revenue growth <p> <p>Responsibilities <p> <ul><li> <p>Coach and develop a team of high performing BDR Managers 4 <p> <li> <li> <p>Embody and foster a culture of highenergy collaboration and support <p> <li> <li> <p>Work closely with Sales and Marketing leadership to drive accountbased strategy and continuously meet qualified opportunity and aggressive pipeline goals <p> <li> <li> <p>Work closely with sales and marketing operations to scale process and improve efficiencies from MQL to SQL reporting and maximizing the tech stack <p> <li> <li> <p>Take a datadriven approach to uncover trends and opportunities for improvement across business development <p> <li> <li> <p>Manage sales development tech stack Salesforce SalesLoft ZoomInfo LinkedIn etc <p> <li> <li> <p>Hire and onboard new BDR leaders and BDRs <p> <li> <li> <p>Help the BDR leaders develop top talent that moves up in the organization <p> <li> <ul><p><b>Qualifications<b> <p><ul><li>2+ years of Business Development leadership experience<li> <li>Comfortable in a complex environment tools tech stack internal relationships<li> <li>Prefer some experience leading leaders<li> <li>Deep experience in the business development process<li> <li>Software and business to business sales experience is required<li> <li> <p>You are able to coach individuals leaders and BDRs on how to engage potential customers over email on the phone and via LinkedIn <p> <li> <li> <p>A clear communicator and strong collaboratorwhether its in the way you communicate with your team and your peers or in outreach to your prospects you can reach any audience You also have a track record of strong peer and professional relationships <p> <li> <li> <p>You learn quickly and youre excited by new technologies quickly mapping them to business processes <p> <li> <li> <p>You possess grit and dont shy away from challenges <p> <li> <li> <p>You know how to effectively manage leaders to complete objectives <p> <li> <li> <p>You have experience setting metrics for teams and holding them accountable for exceeding them <p> <li> <li> <p>An agile team playeryou thrive in a fastpaced collaborative environment backed by strong PE partners looking for value and immediate results <p> <li> <ul><p><b>Additional Information<b> <p><p>All your information will be kept confidential according to EEO guidelines <p> <p><em>We are an equal opportunity employer All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status<em><p> <p> <strong>At this time insightsoftware is not able to offer employment sponsorship<strong> <p> <p>LIRemote<p> <p><p> <p> <strong>At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located<strong> <p> <p>insightsoftware About Us Hear From Our Team InsightSoftware wistiacom<p> <p>Background checks are required for employment with insightsoftware where permitted by country stateprovince<p> <p>At insightsoftware we are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law We are proud to be an equal opportunity workplace<p>
Manager, Creative & Design Services
Company: insightsoftware
Location: Remote
Posted Mar 13, 2024
<p><b>Company Description<b> <p><p>insightsoftware is a global provider of reporting analytics and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate We empower leaders from over 32000 organizations to make timely and intelligent decisions Our comprehensive solutions span Financial Planning and Analysis FPampA Controllership and Data and Analytics We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence while increasing productivity visibility accuracy and compliance Learn more at insightsoftwarecom <p> <p><b>Job Description<b> <p><p>Team Leadership<p> <ul><li>Manages an inhouse creative team 5+ to deliver creative assets and projects on time and on brand Also manages external agenciesfreelance designers<li> <li>Conducts regular oneonone sessions with each team member to build successful working relationships and create a culture that allows the team to fulfill its potential<li> <li>Establishes and proactively refines project workflows to ensure projects are clearly understood and delivered on time<li> <li>Provides clear specific and timely feedback to team members<li> <li>Conducts goals development midyear and annual reviews and other required People Manager responsibilities as set forth by HR the Director Brand Marketing or other leaders within Marketing<li> <ul><p>Creative Direction<p> <ul><li>Serves as a key point of contact for design reviews or coordinates appropriate review with Director Brand Marketing and Creative VP Corporate Marketing or other senior leaders<li> <li>Models design process best practices for the Creative Team and provides guidance to support skills development<li> <li>Leads marquee project creative kickoffs to ensure interteam and crossfunctional alignment ahead of projects starting manage interim checkpoints as necessary<li> <li>Leads creative audits and other special review assignments as required<li> <li>Guides Designers on best practices and constructively critiques work regularly to support team growth across all types of creative outputs print digital events social media videos etc<li> <ul><p>Brand Stewardship<p> <ul><li>Serves as a key point of contact for creative brand compliance reviews<li> <li>Demonstrates deep understanding of Brand Guidelines and the brand to think critically and apply brand knowledge and rationale to a variety of projects print digital events social media videos etc<li> <ul><p>Design Services<p> <ul><li>Provides consultative design services to departments outside of Marketing in support of broader brand consistency across the organization<li> <ul><p>Within first 612 months you will<p> <ul><li>Demonstrate success as a strong team manager project leader and clear crossfunctional communicator<li> <li>Fully understand brand guidelines and have proactively brought forward recommendations and innovations for creative processes tools and design<li> <ul><p><b>Qualifications<b> <p><ul><li>Bachelors degree in relevant course work<li> <li>Minimum 10+ years graphic design experience at a senior or creative director level with at least 2 years managing a creative team daily in a highvolume SaaS or agency environment<li> <li>Proven creative team leader who can successfully navigate competing priorities between creative leadership and people management<li> <li>Offers diverse portfolio demonstrating samples of exciting graphic design assets across asset types with strong understanding of messaging hierarchy<li> <li>Expert level proficiency in InDesign Adobe Illustrator Photoshop and PowerPoint and Word to support the larger organizational templating needs Figma Adobe Premier and After Effects a plus<li> <li>Strong understanding of the design process and project dependencies experienced in the Wrike project management system is a plus<li> <li>Experience with web design Material Design Standards and UXUI best practices and considerations<li> <li>Demonstrated success in a corporate marketing or similar highvolume and fastpaced environment<li> <li>Clear proactive communicator with strong people skills and ability to build relationships across the business at all levels including senior leadership<li> <li>B2B technology SaaS or financial services experience strongly preferred<li> <ul><p><b>Additional Information<b> <p><p>All your information will be kept confidential according to EEO guidelines<p> <p>LIRemote<p> <p><p> <p> <strong>At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located<strong> <p> <p>insightsoftware About Us Hear From Our Team InsightSoftware wistiacom<p> <p>Background checks are required for employment with insightsoftware where permitted by country stateprovince<p> <p>At insightsoftware we are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law We are proud to be an equal opportunity workplace<p>
Corporate Counsel
Company: insightsoftware
Location: Remote
Posted Mar 12, 2024
<p><b>Company Description<b> <p><p>insightsoftware is a global provider of reporting analytics and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate We empower leaders from over 32000 organizations to make timely and intelligent decisions Our comprehensive solutions span Financial Planning and Analysis FPampA Controllership and Data and Analytics We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence while increasing productivity visibility accuracy and compliance Learn more at insightsoftwarecom<p> <p><b>Job Description<b> <p><p>We are seeking a dynamic Corporate Counsel to join our commercial Legal team at one of the worlds fastest growing and successful software companies In this role you will be responsible for the legal support of insightsoftwares EMEA commercial activities Applying your strong knowledge and experience in the software industry you will take ownership of and resolve complex legal and contractual issues and confidently collaborate with senior leaders across various departments as trusted advisor Reporting directly to the Senior Corporate Counsel EMEA this role will also be key in building scalable legal processes that align with insightsoftwares business objectives and accommodate continuous growth<p> <ul><li><strong>Contracting excellence<strong> You will be responsible for bringing excellence to the execution of insightsoftwares EMEA contracting activities in a fastpaced environment achieving timely and effective results and applying a strategic and pragmatic mindset This includes reviewing drafting and negotiating a variety of documents included in a commercial contracting cycle including customer software agreements partner agreements data processing agreements information security addenda nondisclosure agreements and legal terms in RFPs This role also involves helping other commercial team members in their daytoday work Additionally you will review leases productrelated agreements and various vendor agreements when requested by the procurement team<li> <li><strong>Strategic Thinking and Problem solving<strong> With a cando attitude you will lead and solve complex commercialrelated projects and any disputes and play a key role in the integration of EMEAbased company acquisitions into insightsoftwares commercial operations You will provide strategic assistance the legal department in its other activities as needs arise<li> <li><strong>Outstanding Team Player<strong> You will foster a positive motivated and collaborative work culture and will help other commercial team members in their daytoday work<li> <li><strong>Key Trusted Advisor<strong> You will be a key trusted advisor to internal business stakeholders including to senior leaders by advising on and leading commercial matters with a businessoriented and resultsfocused mindset and making timely and wellinformed decisions even in challenging situations<li> <li><strong>Passionate about scaling <strong>Design and execute streamlined and scalable legal processes and templates to enhance the efficiency of the commercial legal team and its effective collaboration with other internal stakeholders<li> <li><strong>Business Curiosity<strong> Stay informed about changes in legal and regulatory frameworks applicable to the IT sector and in industrystandard positions adapting legal strategies accordingly<li> <ul><p><b>Qualifications<b> <p><ul><li>Law degree from a recognized institution and qualified for the practice of law<li> <li>Fluency in <strong>English <strong>and <strong>French<strong> including the ability to negotiate and draft effectively in both languages<li> <li>Strong experience in the software including cloudcomputing industry<li> <li>Demonstrate substantial knowledge and experience in privacy law particularly with a focus on GDPR matters<li> <li>Proven track record of effectively working on Data Processing Agreements DPAs and navigating complex contractual issues related to data protection<li> <li>Outstanding team player Passionate about building relationships and collaborating with legal teammates and key stakeholders<li> <li>Customerfocused mindset and excellent internal clientfacing demeanor<li> <li>Problem solver ability to resolve legal and business issues practically and efficiently<li> <li>Highly responsive and organized with the ability to work under pressure prioritize and manage workloads to meet deadlines in a fastpaced high growth environment<li> <li>Excellent communication and interpersonal skills<li> <ul><p><b>Additional Information<b> <p><p>All your information will be kept confidential according to EEO guidelines<p> <p>This is a remote role LIRemote<p> <p><p> <p> <strong>At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located<strong> <p> <p>insightsoftware About Us Hear From Our Team InsightSoftware wistiacom<p> <p>Background checks are required for employment with insightsoftware where permitted by country stateprovince<p> <p>At insightsoftware we are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law We are proud to be an equal opportunity workplace<p>
Primary Support Specialist
Company: insightsoftware
Location: Remote
Posted Mar 16, 2024
<p><b>Company Description<b> <p><p><strong>insightsoftware<strong> is a leading provider of reporting analytics and performance management solutions Over 30000 organizations worldwide rely on us to support business needs in the areas of accounting finance operations supply chain tax budgeting planning HR and disclosure management We enable the Office of the CFO to connect to and make sense of their data in real time so they can proactively drive greater financial intelligence across their organization Our bestinclass solutions provide customers with increased productivity visibility accuracy and compliance Learn more at insightsoftwarecom<p> <p><b>Job Description<b> <p><p>The Primary Support Specialist is critical to the longterm satisfaction and retention of corporate and broker clients In this role you will serve as a primary and dedicated point of contact for a key corporate client on daytoday questions and supportrelated issues including data interfaces file feeds automated processes and reporting needs You will be responsible for reporting product defects on behalf of the customer and insightsoftware support and services teams and act as a subject matter expert for our engineers and work collaboratively across teams to prioritize features for inclusion in future product updates<p> <p><strong>Primary Responsibilities<strong><p> <ul><li>Maintain contemporary product knowledge to improve resolution of support cases generated by the client<li> <li>Identify support trends across all support cases<li> <li>Involve crossfunctional teams required to resolve open support cases<li> <li>Provide client feedback related to all cases and to assist in the resolution for open cases<li> <li>Track and coordinate the resolution of defects bugs and issues<li> <li>Provide documentation within support cases using the case tracking system<li> <li>Provide data analysis report writing file management database auditing and technical support<li> <li>Monitor daily file feeds for timeliness and accuracy and assist client in troubleshooting any issues<li> <li>Learn the various ways our software meets the accounting legal tax and other regulatory requirements of our customers and assist them in the use of and proper set up of those features<li> <li>Test Document and escalate unresolved customer cases that may be product defects or data issues to engineering and product management<li> <li>Work closely with product and services teams on prioritizing for each sprint releases<li> <li>Assist in responding to direct customer inquiries during peak volume and serve as a point of escalation for the customer<li> <li>Prioritize communicate and manage customer cases via Salesforce case tracking system <li> <li>Document knowledgebase solutions for internal and possible external use<li> <ul><p><br ><p> <p><b>Qualifications<b> <p><ul><li>Proficiency and experience with SQL FTP data management file interfaces<li> <li>Familiarity with relational databases including data analysis report writing auditing and updating data via SQL scripting<li> <li>Advanced Excel skills including formulas and functions for data analysis is strongly desired <li> <li>Exposure to or experience with agile methodologies and environments preferred but not required<li> <li>Salesforce and Jira application knowledge a plus<li> <li>Strong work ethic and time management expertise<li> <li>Demonstrated success working in highly collaborative teamcentric environments<li> <li>Welldeveloped problemsolving skills<li> <li>Excellent written phone and conversation management skills needed to interact with external clients and internal stakeholders<li> <li>Bachelors degree or equivalent experience in Mathematics Engineering Computer Science Accounting or Management Information Systems preferred but not required <li> <ul><p><strong>Preference will be given to candidates with the following specific skillsexperience<strong><p> <ul><li>Understanding of or experience with US based executive compensation stock plan and ESPP industries including but not limited to software support administrative support consulting or professional services<li> <li>Knowledge of finance and accounting principles specifically ASC 718 Accounting for Stock Based Compensation as published by the Financial Accounting Standards Board FASB<li> <li>Certified Equity Professional designation<li> <ul><p><b>Additional Information<b><br ><p><p><p> <p> <strong>At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located<strong> <p> <p>insightsoftware About Us Hear From Our Team InsightSoftware wistiacom<p> <p>Background checks are required for employment with insightsoftware where permitted by country stateprovince<p> <p>At insightsoftware we are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law We are proud to be an equal opportunity workplace<p>
Azure CloudOps/Systems Engineer
Company: insightsoftware
Location: Remote
Posted Mar 14, 2024
<p><b>Company Description<b> <p><p><strong>insightsoftware<strong> is a leading provider of reporting analytics and performance management solutions Over 30000 organizations worldwide rely on us to support business needs in the areas of accounting finance operations supply chain tax budgeting planning HR and disclosure management We enable the Office of the CFO to connect to and make sense of their data in real time so they can proactively drive greater financial intelligence across their organization Our bestinclass solutions provide customers with increased productivity visibility accuracy and compliance Learn more at insightsoftwarecom<p> <p><b>Job Description<b> <p><p>CloudOpsSystems Engineer role requires maintaining reliable fault tolerant infrastructure and application availability to meet the demands of our growing customer base This position will be responsible for production operations and releases of SaaS applications deployed in the public cloud This position requires 46 years of handson experience as a Azure CloudOpsSystems Engineer supporting production SaaSPaaS environments<p> <p><b>Qualifications<b> <p><ul><li>Deploy monitor and maintain mission critical multitenant SaaS applications and related highly redundant cloud environments across the globe<li> <li>Proactively analyze cloud infrastructure to identify gaps and improvement opportunities monitor capacity and ensure superior system performance<li> <li>Troubleshoot and resolve infrastructure issues ensure proper security controls are enforced<li> <li>Provision and deprovision customers maintain 999 application SLA<li> <li>Develop metrics for infrastructure and application components establish dashboards for monitoring metrics and key performance indicators<li> <li>Perform scheduled maintenance activities ensure the releases are planned developed validated and deployed to testing and production environments<li> <li>Manage implement and maintain BCDR and backup procedures for all infrastructure components conduct annual DR tests<li> <li>Actively participate in SOC2ISO27001 audits and ensure all audited controls are adhered to<li> <li>Able and be willing to provide oncall duty<li> <ul><p><b>Additional Information<b> <p><ul><li><u>Only the candidates having a strong handson experience with the full spectrum of Microsoft Azure components will be considered for this position<u><li> <li>Proficiency in Microsoft Windows Server administration Active Directory Identity Management Microsoft IIS and PowerShell scripting is required<li> <li>Solid understanding of cryptography technologies TLS IPsec TDE and knowledge of enterprise EDRVMDR systems is required<li> <li>Practical knowledge of network administration TCPIP DNS VLAN NSG WAF L4L7 load balancing S2SP2S VPN etc is required<li> <li>Experience with managing multitenant SaaS applications is strongly preferred<li> <li>Handson knowledge of Microsoft SQL Server is strongly preferred<li> <li>Knowledge of penetration testing vulnerability scanning SIEMCM systems is strongly preferred<li> <li>Understanding of SDLC CICD Azure DevOps and release management is preferred<li> <li>Relevant Microsoft certifications are preferred but not required <li> <li>Ability to work in a rapidly evolving environment effectively multitask and balance multiple priorities while maintaining a high level of customer satisfaction is required<li> <ul><p><p> <p> <strong>At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located<strong> <p> <p>insightsoftware About Us Hear From Our Team InsightSoftware wistiacom<p> <p>Background checks are required for employment with insightsoftware where permitted by country stateprovince<p> <p>At insightsoftware we are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law We are proud to be an equal opportunity workplace<p>
Customer Success Associate (German Speaking)
Company: insightsoftware
Location: UK
Posted Mar 13, 2024
<br><br><div class=h3>Company Description<div><p><strong>insightsoftware<strong> is a leading provider of reporting analytics and performance management solutions Over 30000 organizations worldwide rely on us to support business needs in the areas of accounting finance operations supply chain tax budgeting planning HR and disclosure management We enable the Office of the CFO to connect to and make sense of their data in real time so they can proactively drive greater financial intelligence across their organization Our bestinclass solutions provide customers with increased productivity visibility accuracy and compliance Learn more at insightsoftwarecom<p><br><br><div class=h3>Job Description<div><p>The Customer Success Associate will be responsible for assisting our customers deemed at risk for not renewing their annual support amp maintenance contracts This role will be assigned cases via salesforce and is responsible for providing friendly timely and professional responses to our customers with the goals of getting them to pay their upcoming maintenance renewal invoice<p><ul style=><li style=>Work within our internal CRM system to handle customer success cases in a timely and professional manner may include churn escalations and price negotiations<li><li style=>Work within Salesforce CPQ to adjust renewal quotes for customer review<li><li style=>Collaborate with sales product accounting and other internal teams to find answers as needed to solve customer issues<li><li style=>Escalate customer concerns or issues that may prevent a customer from renewing their maintenance contract<li><ul><br><br><div class=h3>Qualifications<div><ul style=><li style=>Fluent in German<li><li style=>Experience or the equivalent trainingdegree working in customer support billing support or customer success ideally at a software company<li><li style=>Excellent analytical critical thinking problemsolving interpersonal and relationshipbuilding skills<li><li style=>High level of attention to detail with the ability to handle a variety of tasks and projects at once<li><li style=>Exceptional verbal and written communication skills<li><ul><br><br><div class=h3>Additional Information<div><p>All your information will be kept confidential according to EEO guidelines<p><p><strong>At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located <strong><p><p>LIRemote<p><div><div><p> <strong>At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located<strong> <p> <p><a href=httpsinsightsoftwarewistiacommediasvzk90oshuy rel=nofollow>insightsoftware About Us Hear From Our Team InsightSoftware wistiacom<a><p> <p>Background checks are required for employment with insightsoftware where permitted by country stateprovince<p> <p>At insightsoftware we are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law We are proud to be an equal opportunity workplace<p><img src=httpsremotivecomjobtrack1900436blankgifsource=publicapi alt=>
Senior Corporate Counsel
Company: insightsoftware
Location: Remote
Posted Mar 18, 2024
Insightsoftware is seeking a seasoned legal professional with over 10 years of experience in the software industry, particularly in commercial negotiations and contract operations. The ideal candidate should have a JD, be admitted to a U.S. bar, and possess strong knowledge of legal concepts and tactics. They must be adept at improving and scaling contract operations, have experience with contract management software, and be comfortable leading teams in fast-growing environments. The role involves managing deal flow, driving contract excellence, and supporting various teams across the organization. The candidate should also have a customer-focused mindset, excellent communication skills, and the ability to work under pressure.
Senior Data Engineer
Company: insightsoftware
Location: Remote
Posted Mar 12, 2024
<p><b>Company Description<b> <p><p>Insightsoftware is a growing dynamic software company that helps businesses achieve greater levels of financial intelligence across their organization with our worldclass financial reporting solutions At Insightsoftware you will learn and grow in a fastpaced supportive environment that will take your career to the next level We are looking for future Insighters who can demonstrate teamwork results orientation a growth mindset disciplined execution and a winning attitude to join our growing team<p> <p><b>Job Description<b> <p><p><strong>Key Responsibilities<strong><p> <ul><li>Develops and maintains scalable data pipelines for bulk data movement between systems of record and systems of reference<li> <li>Develops and maintains scalable application to application integrations<li> <li>Aligns initiatives between business teams and technical teams to improve data models that feed business intelligence tools increasing data accessibility and fostering datadriven decision making across the organization<li> <li>Implements processes and systems to monitor data quality ensuring production data is accurate and available for key stakeholders and business processes<li> <li>Writes appropriate unit or integration tests to implement testdriven development<li> <li>Continually contributes to and enhances data team documentation<li> <li>Performs data analysis required to troubleshoot and resolve data related issues<li> <li>Works closely with a team of frontend and backend engineers product managers and analysts<li> <li>Defines company data assets artifacts and data models<li> <li>Within the first 6 months we expect you to<li> <li>Acquire Boomi certifications<li> <li>Become proficient in debugging and implementing fixes within our environment<li> <li>Be ready to take on integration projects on your own<li> <ul><p><br ><p> <p><b>Qualifications<b> <p><p>Qualifications Requirements<p> <ul><li>5 Years of Data Engineering and Data Integration<li> <li>3 Years of Data Architecture and Modeling<li> <li>3 Years of Direct Boomi Engineering<li> <li>2 Years of Cloud Data Engineering<li> <li>Agile Methodologie<li> <ul><p>Preferred skills<p> <ul><li>Boomi Certifications<li> <li>Experience with Salesforce<li> <li>Experience with NetSuite<li> <ul><p><b>Additional Information<b> <p><p>All your information will be kept confidential according to EEO guidelines<p> <p><br ><br ><p><p><p> <p> <strong>At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located<strong> <p> <p>insightsoftware About Us Hear From Our Team InsightSoftware wistiacom<p> <p>Background checks are required for employment with insightsoftware where permitted by country stateprovince<p> <p>At insightsoftware we are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law We are proud to be an equal opportunity workplace<p>
Lead Software Project Manager (Team Manager / Leadership Role)
Company: insightsoftware
Location: Remote
Posted Mar 13, 2024
<p><b>Company Description<b> <p><p><strong>insightsoftware<strong> is a leading provider of reporting analytics and performance management solutions Over 30000 organizations worldwide rely on us to support business needs in the areas of accounting finance operations supply chain tax budgeting planning HR and disclosure management We enable the Office of the CFO to connect to and make sense of their data in real time so they can proactively drive greater financial intelligence across their organization Our bestinclass solutions provide customers with increased productivity visibility accuracy and compliance Learn more at insightsoftwarecom<p> <p><b>Job Description<b> <p><p>The Lead Technical Project Manager is responsible for leading teams to deliver complex technology projects that span across multiple business units and often have companywide impact This role involves managing resources schedules financials and adhering to quality control guidelines This also includes management of issues risks and project change requests to ensure successful and ontime project delivery<p> <p><strong>Responsibilities<strong><p> <ul><li>Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives<li> <li>Work creatively and analytically in a problemsolving environment demonstrating teamwork innovation and excellence<li> <li>Develop and manage estimates detailed project plans reports budgets schedules forecasts timelines status updates and presentations for all phases of the project including project milestones deliverable dependencies risks and issues communicating across leadership<li> <li>Participate in establishing practices templates policies tools and partnerships to expand and mature these capabilities for the organization<li> <li>Promote empowerment of the team ensure that each team member is fully engaged in the project and making a meaningful contribution and encourage a sustainable pace with high levels of quality for the team<li> <li>Serve as mentor while promoting the empowerment of the team ensure that each team member is fully engaged in the project and making a meaningful contribution and encourage a sustainable pace with high levels of quality for the team<li> <li>Organize and lead project status and working meetings<li> <li>Manage changes risks actions issues and decisions and correct deviations from plan<li> <li>Hold teams accountable for their commitments removing roadblocks to their work<li> <li>Leverage organizational resources to improve capacity for project work<li> <li>Support Product Owners in managing customer expectations for project deliverables<li> <li>Manage stakeholder communications and help to implement an effective system of project governance<li> <li>Champion ongoing process improvement initiatives<li> <li>Identify resource needs for the project and source these resources<li> <li>Deliver the project accurately and in accordance with contract terms<li> <li>Maintain project documentation including documented project approvals meeting minutes etc<li> <li>Plan for and monitor project expenditures to ensure they are in line with the budget<li> <li>Know and use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns<li> <li>Maintain strict confidentiality<li> <li>Be mobile and travel to client locations as needed<li> <ul><p><b>Qualifications<b> <p><p><br ><p><ul><li>Bachelors degree in business or a related field or equivalent business experience<li> <li>A minimum of 5 years of project management experience including tracking and planning projects<li> <li>A minimum of 3 years of experience working with business and IT stakeholders within a crossfunctional matrix environment<li> <li>Demonstrated ability to work creatively and analytically in a problemsolving environment<li> <li>Excellent leadership communication written verbal and presentation and interpersonal skills<li> <li>Selfmotivated decisive with the ability to adapt to change and competing demands<li> <li>Experience in successfully leading projects and programs to ontime onschedule and within budget close<li> <li>Experience leading motivating and managing various project and program team sizes including internal and external resources while holding team accountable for performance<li> <li>Technological background with understanding andor handson technological experience<li> <li>High level of agility and ability manage change<li> <li>Ability to work proactively and constructively in a fastpaced collaborative matrixed team environment<li> <li>Communication skills high level of comfort communicating effectively across internal and external organizations<li> <li>Presentation skills high degree of comfort with both large and small audiences<li> <ul><p>Preferred qualifications<p> <ul><li>PMP or similar certification<li> <li>Experience with Agile techniques User Stories Continuous Integration Continuous Testing Pairing Automated Testing<li> <li>Knowledge of other Agile approaches like Kanban and familiarity with traditional project management approaches<li> <ul><p><b>Additional Information<b><br ><p><p><p> <p> <strong>At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located<strong> <p> <p><strong>Learn more about our highenergy highperformance global team <strong><strong>Work With Us <strong><p> <p>insightsoftware About Us Hear From Our Team InsightSoftware wistiacom<p> <p>Background checks are required for employment with insightsoftware where permitted by country stateprovince<p> <p>At insightsoftware we are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law We are proud to be an equal opportunity workplace<p>