Jobs at Kraken

Location: Remote

Posted Nov 08, 2023

Kraken is a mission-focused company rooted in crypto values, aiming to accelerate global crypto adoption for financial freedom and inclusion. As a fully remote company, Kraken employs industry pioneers in 60+ countries, developing premium crypto products for various users. The Trading Technology team, responsible for trading backend services, is seeking experienced software engineers with Rust expertise to design and implement microservices, write efficient code, and create scalable services.

Building the Future of Crypto Kraken is a mission-focused company Accelerate the global adoption of crypto

Deputy Chief Compliance Officer, PVI

Company: Kraken

Location: remote

Posted Nov 09, 2023

The job description is for a Deputy Chief Compliance Officer at Kraken, a crypto company. The role involves supporting the drafting and enhancement of compliance policies, overseeing the execution of policies, and reporting to the CCO and CEO. The ideal candidate has experience in fintech or exchange trading, a deep understanding of regulatory requirements, and strong communication skills.

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mission-focused company rooted in crypto values accelerate the global adoption of crypto industry-leading security

Deputy Chief Compliance Officer, PVI

Location: Remote

Posted Nov 10, 2023

Kraken, a mission-focused crypto company, is seeking a Deputy Chief Compliance Officer with extensive experience in fintech or financial institutions. The role involves overseeing compliance policies, programs, and procedures, managing licensing applications, and reporting to the CCO and board of directors. The ideal candidate should have a deep understanding of regulatory frameworks, including BSA, OFAC, CFPB, and others. They should also have experience in drafting policies, conducting audits, and managing regulatory inquiries and exams.

Client Onboarding Specialist

Company: Kraken

Location: Viet Nam

Posted Mar 14, 2024

<h1> Building the Future of Crypto <h1> Our Krakenites are a worldclass team with crypto conviction united by our desire to discover and unlock the potential of crypto and blockchain technology What makes us different Kraken is a missionfocused company rooted in crypto values As a Krakenite youll join us on our mission to accelerate the global adoption of crypto so that everyone can achieve financial freedom and inclusion For over a decade Krakens focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world Before you apply please read the <a class=fontbold underline fontbold underline postingslink href=httpswwwkrakencomculture rel=noopener noreferrer nofollow target=blank> Kraken Culture <a> page to learn more about our internal culture values and mission As a fully remote company we have Krakenites in 60+ countries who speak over 50 languages Krakenites are industry pioneers who develop premium crypto products for experienced traders institutions and newcomers to the space Kraken is committed to <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcryptoeducationsecurityatkraken rel=noopener noreferrer nofollow target=blank> industryleading security <a> <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcategorycryptoeducation rel=noopener noreferrer nofollow target=blank> crypto education <a> and <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcryptoeducationsupportatkraken rel=noopener noreferrer nofollow target=blank> worldclass client support <a> through our products like <a class=fontbold underline fontbold underline postingslink href=httpsprokrakencom rel=noopener noreferrer nofollow target=blank> Kraken Pro <a> <a class=fontbold underline fontbold underline postingslink href=httpswwwkrakencomenusnft rel=noopener noreferrer nofollow target=blank> Kraken NFT <a> and <a class=fontbold underline fontbold underline postingslink href=httpsfutureskrakencomwallets rel=noopener noreferrer nofollow target=blank> Kraken Futures <a> Become a Krakenite and build the future of crypto <h1> Proof of Work <h1> <h2> The Team <h2> Our Client Onboarding team is a critical component in ensuring that our newest clients join the mighty Kraken with minimal friction Members of the Client Onboarding team have fantastic interpersonal skills and a knack for assisting crypto newcomers while also remaining vigilant While we greet each and every client with a smiling face and helping hand we are always securityfocused and play a vital role in maintaining the secure integrity of Kraken Acting as a gatekeeper the Client Onboarding team comfortably escorts new users onto the platform while stopping nefarious actors in their tracks We use our cuttingedge tools and situational awareness to identify where a client may experience difficulties and provide them with topnotch guidance so that they can begin their crypto journey with Kraken Client Onboarding Specialists are oftentimes the first point of contact for new users which is why we take pride in being a friendly and approachable team that gets our clients started on the right foot <ul> <li> This is a fully remote role requiring English fluency based in Vietnam <li> <li> You must be willing to work evenings and weekends <li> <ul> Were seeking passionate securityfirst client experience wizards who are absolutely pumped about digital assets Imagine this Youre part of a dynamic toptier team of client experience allstars working fulltime from home But heres the kicker Our mission is what fuels our fire Were talking about an unwavering commitment to making the crypto universe a better place for each Kraken client by providing a 6 star client experience on each interaction The Opportunity <ul> <li> Build on 12+ years of our mission and join forces with many of the most talented crypto experts in the world <li> <li> Take care of your health through the various benefits available via our dedicated team <li> <li> Work on clients KYC documents using KYC applications and email tickets <li> <li> Review and verify the KYC documents submitted by the clients to ensure documents are authentic and valid <li> <li> Validate the Proof of Residence submitted by the Clients <li> <li> Flag suspicious documents and escalate to the relevant team <li> <li> Respond to the Clients enquiries regarding their applications or to upgrade to a higher tier <li> <li> Update Clients information upon request <li> <li> Comply to Krakens AntiMoney Laundering policies and procedures <li> <li> Ensure that work is compliant to Krakens Quality and Risk guidelines <li> <li> Provide 6 star experience to the Clients in every interaction <li> <li> Ensure that process guidelines are followed in verifying the client <li> <li> Work with the team to meet the business objectives <li> <li> Leverage feedback for continuous improvement to the client onboarding process <li> <li> Leverage your crypto knowledge to tackle intricate challenges within a dynamic environment <li> <li> Equipment will be provided <li> <ul> Skills you should HODL <ul> <li> Minimum of 2 years experience in client service or business support role in a global shared services setting <li> <li> Strong cryptocurrency knowledge and passion <li> <li> Deep understanding of client satisfaction dissatisfaction and NPS metrics <li> <li> Intellectually agile able to grasp new concepts ideas and changes to processes <li> <li> Ability to explain resolution and step by step processes to clients or internal coworkers when necessary <li> <li> Strong attention to workflow processes and details <li> <li> Proper business email etiquette with expertise in building and maintaining strong relationships with clients <li> <li> A high degree of personal organization and good time management <li> <li> Innovative thinking and creative problemsolving <li> <li> Highly developed interpersonal skills at all levels to achieve collaborative outcomes <li> <li> Deep orientation in data privacy and security <li> <li> Welldeveloped presentation skills and confident demeanor <li> <li> Strong verbal and written English communication skills <li> <li> Willing to work on a 247 rotating shifts including holidays and weekends and have Rest Days on week days <li> <li> No attendance or schedule adherence issues <li> <ul> Nice to Haves <ul> <li> Experience with CRM software such as ZenDesk or Salesforce <li> <li> Global Shared Services experience strongly preferred <li> <li> Experience working in a financial account or any organization with high attention to risk compliance <li> <li> Fluency in the following languages French Portuguese Italian German Russian Turkish Chinese Korean <li> <ul> Interested so far Heres how the hiring process will be <ul> <li> Prescreen assessment about crypto and client support to be completed in 72 hours <li> <li> Video call with our Talent Acquisition team 30 minutes <li> <li> Interview with the Client Engagement team 60 minutes <li> <li> Final interview with Client Engagement team managersdirectors 60 minutes <li> <ul> LIRemote LIAZ1 Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents backgrounds contributions and unique perspectives We hire strictly based on merit meaning we seek out the candidates with the right abilities knowledge and skills considered the most suitable for the job We encourage you to apply for roles where you dont fully meet the listed requirements especially if youre passionate or knowledgable about crypto As an equal opportunity employer we dont tolerate discrimination or harassment of any kind Whether thats based on race ethnicity age gender identity citizenship religion sexual orientation disability pregnancy veteran status or any other protected characteristic as outlined by federal state or local laws Stay in the know <a class=fontbold underline fontbold underline postingslink href=httpstwittercomkrakenfx rel=noopener noreferrer nofollow target=blank> Follow us on Twitter <a> <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencom~text=Enter20your20email20address rel=noopener noreferrer nofollow target=blank> Learn on the Kraken Blog <a> <a class=fontbold underline fontbold underline postingslink href=httpswwwlinkedincomcompanykrakenexchange rel=noopener noreferrer nofollow target=blank> Connect on LinkedIn <a>

Site Reliability Engineer - Trading Technologies

Company: Kraken

Location: USA

Posted Mar 14, 2024

<h1> Building the Future of Crypto <h1> Our Krakenites are a worldclass team with crypto conviction united by our desire to discover and unlock the potential of crypto and blockchain technology What makes us different Kraken is a missionfocused company rooted in crypto values As a Krakenite youll join us on our mission to accelerate the global adoption of crypto so that everyone can achieve financial freedom and inclusion For over a decade Krakens focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world Before you apply please read the <a class=fontbold underline fontbold underline postingslink href=httpswwwkrakencomculture rel=noopener noreferrer nofollow target=blank> Kraken Culture <a> page to learn more about our internal culture values and mission As a fully remote company we have Krakenites in 60+ countries who speak over 50 languages Krakenites are industry pioneers who develop premium crypto products for experienced traders institutions and newcomers to the space Kraken is committed to <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcryptoeducationsecurityatkraken rel=noopener noreferrer nofollow target=blank> industryleading security <a> <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcategorycryptoeducation rel=noopener noreferrer nofollow target=blank> crypto education <a> and <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcryptoeducationsupportatkraken rel=noopener noreferrer nofollow target=blank> worldclass client support <a> through our products like <a class=fontbold underline fontbold underline postingslink href=httpsprokrakencom rel=noopener noreferrer nofollow target=blank> Kraken Pro <a> <a class=fontbold underline fontbold underline postingslink href=httpswwwkrakencomenusnft rel=noopener noreferrer nofollow target=blank> Kraken NFT <a> and <a class=fontbold underline fontbold underline postingslink href=httpsfutureskrakencomwallets rel=noopener noreferrer nofollow target=blank> Kraken Futures <a> Become a Krakenite and build the future of crypto <h1> Proof of work <h1> <h2> The team <h2> Join our Trading Technology team at the forefront of revolutionizing financial technology and help build the internet of money As a key contributor youll work independently collaborating with stakeholders beyond formal management ensuring the seamless operation support and security of our Core Trading production infrastructure From monitoring environments to managing releases with Hashicorp Nomad and implementing robust metrics alerts and monitoring systems youll play a crucial role in the teams success Your expertise in improving Developer Tooling building Docker images and managing CI pipelines will contribute to the automation of quality testing while your analytical skills will be essential in identifying and mitigating potential risks of downtime Join us in shaping the future of financial technology and be part of a team that has played a critical role in scaling Krakens trading infrastructure globally This role is fully remote We prefer candidates in EST Timezone to cover current needs The opportunity <ul> <li> Work highly independently with multiple stakeholders outside of the formal management structure <li> <li> Responsible for the operation support and security of production infrastructure for Core Trading Services <li> <li> Monitor and support Staging and Production environments <li> <li> Manage releases using Hashicorp Nomad <li> <li> Implement robust metrics alerts and monitoring of Trading infrastructure <li> <li> Improve Developer Tooling help with building Docker images manage our Continuous Integration CI pipelines for automating quality testing <li> <li> Analyze potential risks of downtime and develop systems that will eliminate the issue <li> <li> Support a fully distributed team operating across numerous timezones <li> <ul> Skills you should HODL <ul> <li> 4+ years of experience in a SRE role DevOps SRE etc <li> <li> Experience with high performance low latency distributed systems particularly financial <li> <li> Experience with Hashicorp Consul Nomad Vault and its PKI features <li> <li> Experience with monitoringalerting primarily with PrometheusGrafana and knowledge of best practices in the area <li> <li> Experience with Bash Python YAML Configuration and Secret Management <li> <li> Experience with distributed systems and technologies gRPC amp Kafka <li> <li> Experience configuring Continuous Integration CI <li> <li> Understanding of UnixLinux operating systems shell scripting <li> <li> Understand DNS SSLTLS and how traffic on IP networks establishes endtoend security and trust <li> <li> Understanding of networking concepts such as TCPIP and UDP <li> <li> Experience in logging monitoring tracing eg Cloudwatch ElasticsearchKibana ELK <li> <ul> Nice to Have <ul> <li> Familiar with Fix protocol <li> <li> Experience with web sockets and RealTime Market Data feeds <li> <li> Experience with Terraform Kubernetes and Helm Charts <li> <li> Understanding of digital currency trading market <li> <ul> LIRemote LIGL1 Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents backgrounds contributions and unique perspectives We hire strictly based on merit meaning we seek out the candidates with the right abilities knowledge and skills considered the most suitable for the job We encourage you to apply for roles where you dont fully meet the listed requirements especially if youre passionate or knowledgable about crypto As an equal opportunity employer we dont tolerate discrimination or harassment of any kind Whether thats based on race ethnicity age gender identity citizenship religion sexual orientation disability pregnancy veteran status or any other protected characteristic as outlined by federal state or local laws Stay in the know <a class=fontbold underline fontbold underline postingslink href=httpstwittercomkrakenfx rel=noopener noreferrer nofollow target=blank> Follow us on Twitter <a> <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencom~text=Enter20your20email20address rel=noopener noreferrer nofollow target=blank> Learn on the Kraken Blog <a> <a class=fontbold underline fontbold underline postingslink href=httpswwwlinkedincomcompanykrakenexchange rel=noopener noreferrer nofollow target=blank> Connect on LinkedIn <a>

Employer Brand Manager

Company: Kraken

Location: UK

Posted Mar 11, 2024

<h1> Building the Future of Crypto <h1> Our Krakenites are a worldclass team with crypto conviction united by our desire to discover and unlock the potential of crypto and blockchain technology What makes us different Kraken is a missionfocused company rooted in crypto values As a Krakenite youll join us on our mission to accelerate the global adoption of crypto so that everyone can achieve financial freedom and inclusion For over a decade Krakens focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world Before you apply please read the <a class=fontbold underline fontbold underline postingslink href=httpswwwkrakencomculture rel=noopener noreferrer nofollow target=blank> Kraken Culture <a> page to learn more about our internal culture values and mission As a fully remote company we have Krakenites in 60+ countries who speak over 50 languages Krakenites are industry pioneers who develop premium crypto products for experienced traders institutions and newcomers to the space Kraken is committed to <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcryptoeducationsecurityatkraken rel=noopener noreferrer nofollow target=blank> industryleading security <a> <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcategorycryptoeducation rel=noopener noreferrer nofollow target=blank> crypto education <a> and <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcryptoeducationsupportatkraken rel=noopener noreferrer nofollow target=blank> worldclass client support <a> through our products like <a class=fontbold underline fontbold underline postingslink href=httpsprokrakencom rel=noopener noreferrer nofollow target=blank> Kraken Pro <a> <a class=fontbold underline fontbold underline postingslink href=httpswwwkrakencomenusnft rel=noopener noreferrer nofollow target=blank> Kraken NFT <a> and <a class=fontbold underline fontbold underline postingslink href=httpsfutureskrakencomwallets rel=noopener noreferrer nofollow target=blank> Kraken Futures <a> Become a Krakenite and build the future of crypto The Team As part of our global Krakenite Experience KX team you will be responsible for personifying the magic of Kraken creating an enviable employer brand and leading the function to tell our story You will be responsible for developing managing and delivering candidate attraction campaigns You can expect to be deeply involved in articulating our EVP and sharing our culture and values with the world Your role will extend across the wider business with particularly strong partnerships required across Talent Acquisition Communications Marketing and Brand You will build trusted relationships with key executives to understand our business goals and carefully coordinate content and campaigns to help us reach them The Opportunity Over the next two years you can expect to achieve the following <ul> <li> Strategically and operationally lead the creative execution of our employer brand and EVP rightly positioning Kraken as a crypto employer of choice <li> <li> Help make it possible for the business to attract the worldclass talent we need to fill key roles worldwide <li> <li> Deliver sophisticated and targeted recruiting campaigns across global regions and marketing channels <li> <li> Partner closely with Communications and Brand Marketing to launch compelling multimedia content highlighting the amazing stories and impact of our employees aka Krakenites and the benefits of life at Kraken across various channels <li> <li> Craft innovative thought leadership content and articles for key executives to position Kraken as a leader in the future of work <li> <li> Build strong relationships with various industry and academic institutions to help multiply the output of Kraken content <li> <ul> Skills you should HODL <ul> <li> A subject matter expert and leader of employer branding efforts partnering deeply with the business and senior stakeholders <li> <li> Substantial experience within Recruitment Marketing for a reputable fastgrowing technology business against ruthless competition <li> <li> Creative and compelling storyteller and communicator with strong executive presence <li> <li> Strong strategic and operational approach with the ability to organize and manage complex projects campaigns and transformational change <li> <li> Extensive experience with common hiring channels and relevant systems such as Recruitment CRM <li> <li> Experience managing attraction programs and events both virtual and in person <li> <li> Empathetic emotionally intelligent motivated and passionate <li> <li> Highly resilient relentless and positive in the face of adversity <li> <li> Intrigued by the possibilities of crypto and a believer in the impact of Kraken and our mission LIRemote LIAG1 <li> <ul> Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents backgrounds contributions and unique perspectives We hire strictly based on merit meaning we seek out the candidates with the right abilities knowledge and skills considered the most suitable for the job We encourage you to apply for roles where you dont fully meet the listed requirements especially if youre passionate or knowledgable about crypto As an equal opportunity employer we dont tolerate discrimination or harassment of any kind Whether thats based on race ethnicity age gender identity citizenship religion sexual orientation disability pregnancy veteran status or any other protected characteristic as outlined by federal state or local laws Stay in the know <a class=fontbold underline fontbold underline postingslink href=httpstwittercomkrakenfx rel=noopener noreferrer nofollow target=blank> Follow us on Twitter <a> <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencom~text=Enter20your20email20address rel=noopener noreferrer nofollow target=blank> Learn on the Kraken Blog <a> <a class=fontbold underline fontbold underline postingslink href=httpswwwlinkedincomcompanykrakenexchange rel=noopener noreferrer nofollow target=blank> Connect on LinkedIn <a>

Live Support Specialist

Company: Kraken

Location: Mexico

Posted Mar 14, 2024

<h1> Building the Future of Crypto <h1> Our Krakenites are a worldclass team with crypto conviction united by our desire to discover and unlock the potential of crypto and blockchain technology What makes us different Kraken is a missionfocused company rooted in crypto values As a Krakenite youll join us on our mission to accelerate the global adoption of crypto so that everyone can achieve financial freedom and inclusion For over a decade Krakens focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world Before you apply please read the <a class=fontbold underline fontbold underline postingslink href=httpswwwkrakencomculture rel=noopener noreferrer nofollow target=blank> Kraken Culture <a> page to learn more about our internal culture values and mission As a fully remote company we have Krakenites in 60+ countries who speak over 50 languages Krakenites are industry pioneers who develop premium crypto products for experienced traders institutions and newcomers to the space Kraken is committed to <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcryptoeducationsecurityatkraken rel=noopener noreferrer nofollow target=blank> industryleading security <a> <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcategorycryptoeducation rel=noopener noreferrer nofollow target=blank> crypto education <a> and <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcryptoeducationsupportatkraken rel=noopener noreferrer nofollow target=blank> worldclass client support <a> through our products like <a class=fontbold underline fontbold underline postingslink href=httpsprokrakencom rel=noopener noreferrer nofollow target=blank> Kraken Pro <a> <a class=fontbold underline fontbold underline postingslink href=httpswwwkrakencomenusnft rel=noopener noreferrer nofollow target=blank> Kraken NFT <a> and <a class=fontbold underline fontbold underline postingslink href=httpsfutureskrakencomwallets rel=noopener noreferrer nofollow target=blank> Kraken Futures <a> Become a Krakenite and build the future of crypto <h1> Proof of Work <h1> <h2> The Team <h2> By combining indepth crypto knowledge a passion for the industry and a strong technical background our Live Support team plays a strong role in our success and ability to deliver world class support The Live Support team is critical in our mission of bringing crypto to every corner of the world and is full of bright charismatic individuals with a knack for helping others Not only are they bright but also vigilant and intouch with the ever changing crypto world Our Live Support team is incredibly adaptable adjusting workflows and processes in matters of minutes to accommodate our clients requests and ensure that their Kraken experience is something to remember In many cases the Live Support team is the first point of contact for our clients and it is our duty to leave a fantastic impression while making sure inquiries are handled directly or escalated to the appropriate specialists <ul> <li> This is a fully remote role requiring English fluency based in Mexico <li> <li> Spanish and French fluency are a bonus <li> <li> You must be willing to work evenings and weekends <li> <ul> Were seeking passionate securityfirst client experience wizards who are absolutely pumped about digital assets Imagine this Youre part of a dynamic toptier team of client experience allstars working fulltime from home But heres the kicker Our mission is what fuels our fire Were talking about an unwavering commitment to making the crypto universe a better place for each Kraken client by providing a 6 star client experience on each interaction <h2> The Opportunity <h2> <ul> <li> Working at Kraken Build on 12+ years of our mission and join forces with many of the most talented crypto experts in the world <li> <li> Client Interaction Handle frontline client interactions through phone support and chat prioritizing swift issue resolution and exceptional client care <li> <li> Comprehensive Training Participate in rigorous training sessions spanning diverse topics embracing a growthoriented mindset for continuous learning about the industry our extensive product line and service offerings <li> <li> Performance Excellence Attain performance targets established by your Team LeadSupervisor aligning with Krakens overarching objectives <li> <li> Crypto Expertise Leverage your crypto knowledge to tackle intricate challenges within a dynamic environment <li> <li> Ongoing Support Engage in regular oneonone video sessions and coaching with your Team Lead <li> <li> Wellness Take care of your health through the various benefits available via our dedicated team <li> <li> Equipment will be provided <li> <ul> <h2> Skills you should HODL <h2> <ul> <li> Security and Privacy Focus Prioritize security and privacy for Kraken and our clients <li> <li> MissionDriven Motivated by Krakens mission and driven to create a seamless support experience for our diverse global client base <li> <li> Flexibility This is a fulltime 100 remote role working from home with various schedules and weekends required we offer a generous amount of paid vacation time <li> <li> Language Proficiency Fluent in English and either Spanish or French <li> <li> Crypto Conviction Possess a deep passion for or understanding of the digital asset industry Ideally you also have a strong knowledge of cryptocurrencies and trading <li> <li> Client Support Experience Minimum of 1 year of experience in providing phone support email andor instantmessaging support to clients <li> <li> Effective Communication Excellent communication skills <li> <li> Adaptability Ability to thrive in a fastpaced environment <li> <ul> <h2> Interested so far Heres how the hiring process will be <h2> <ul> <li> Prescreen assessment about crypto and client support to be completed in 72 hours <li> <li> Video call with our Talent Acquisition team 30 minutes <li> <li> Interview with the Client Engagement team 60 minutes <li> <li> Final interview with Client Engagement team managersdirectors 60 minutes <li> <ul> LIRemote LIJJ2 Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents backgrounds contributions and unique perspectives We hire strictly based on merit meaning we seek out the candidates with the right abilities knowledge and skills considered the most suitable for the job We encourage you to apply for roles where you dont fully meet the listed requirements especially if youre passionate or knowledgable about crypto As an equal opportunity employer we dont tolerate discrimination or harassment of any kind Whether thats based on race ethnicity age gender identity citizenship religion sexual orientation disability pregnancy veteran status or any other protected characteristic as outlined by federal state or local laws Stay in the know <a class=fontbold underline fontbold underline postingslink href=httpstwittercomkrakenfx rel=noopener noreferrer nofollow target=blank> Follow us on Twitter <a> <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencom~text=Enter20your20email20address rel=noopener noreferrer nofollow target=blank> Learn on the Kraken Blog <a> <a class=fontbold underline fontbold underline postingslink href=httpswwwlinkedincomcompanykrakenexchange rel=noopener noreferrer nofollow target=blank> Connect on LinkedIn <a>

mission-focused company crypto values FP&A Manager

Business Finance Manager

Location: Remote

Posted Nov 10, 2023

Kraken, a mission-focused company rooted in crypto values, is seeking an experienced FP&A Manager to join their Business Finance team. The role involves leading multiple business units, driving informed decision-making, and providing strategic financial insights. The ideal candidate should have a strong financial acumen, experience in high growth environments, and excellent communication skills. Kraken is committed to industry-leading security, crypto education, and world-class client support.

mission-focused company premium crypto products accelerate global crypto adoption

Product Manager - Structurer

Location: Remote

Posted Nov 04, 2023

Kraken is a mission-focused company rooted in crypto values, aiming to accelerate global crypto adoption for financial freedom and inclusion. They offer premium crypto products for various users and are committed to security, education, and client support. They are hiring a Product Manager with expertise in derivative financial products, Python, and blockchain technology for developing new index products and enhancing existing ones.

Live Support Specialist

Company: Kraken

Location: Viet Nam

Posted Mar 14, 2024

<h1> Building the Future of Crypto <h1> Our Krakenites are a worldclass team with crypto conviction united by our desire to discover and unlock the potential of crypto and blockchain technology What makes us different Kraken is a missionfocused company rooted in crypto values As a Krakenite youll join us on our mission to accelerate the global adoption of crypto so that everyone can achieve financial freedom and inclusion For over a decade Krakens focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world Before you apply please read the <a class=fontbold underline fontbold underline postingslink href=httpswwwkrakencomculture rel=noopener noreferrer nofollow target=blank> Kraken Culture <a> page to learn more about our internal culture values and mission As a fully remote company we have Krakenites in 60+ countries who speak over 50 languages Krakenites are industry pioneers who develop premium crypto products for experienced traders institutions and newcomers to the space Kraken is committed to <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcryptoeducationsecurityatkraken rel=noopener noreferrer nofollow target=blank> industryleading security <a> <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcategorycryptoeducation rel=noopener noreferrer nofollow target=blank> crypto education <a> and <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcryptoeducationsupportatkraken rel=noopener noreferrer nofollow target=blank> worldclass client support <a> through our products like <a class=fontbold underline fontbold underline postingslink href=httpsprokrakencom rel=noopener noreferrer nofollow target=blank> Kraken Pro <a> <a class=fontbold underline fontbold underline postingslink href=httpswwwkrakencomenusnft rel=noopener noreferrer nofollow target=blank> Kraken NFT <a> and <a class=fontbold underline fontbold underline postingslink href=httpsfutureskrakencomwallets rel=noopener noreferrer nofollow target=blank> Kraken Futures <a> Become a Krakenite and build the future of crypto <h1> Proof of Work <h1> <h2> The Team <h2> By combining indepth crypto knowledge a passion for the industry and a strong technical background our Live Support team plays a strong role in our success and ability to deliver world class support The Live Support team is critical in our mission of bringing crypto to every corner of the world and is full of bright charismatic individuals with a knack for helping others Not only are they bright but also vigilant and intouch with the ever changing crypto world Our Live Support team is incredibly adaptable adjusting workflows and processes in matters of minutes to accommodate our clients requests and ensure that their Kraken experience is something to remember In many cases the Live Support team is the first point of contact for our clients and it is our duty to leave a fantastic impression while making sure inquiries are handled directly or escalated to the appropriate specialists <ul> <li> This is a fully remote role requiring English fluency based in Vietnam <li> <li> Spanish and French fluency are a bonus <li> <li> You must be willing to work evenings and weekends <li> <ul> Were seeking passionate securityfirst client experience wizards who are absolutely pumped about digital assets Imagine this Youre part of a dynamic toptier team of client experience allstars working fulltime from home But heres the kicker Our mission is what fuels our fire Were talking about an unwavering commitment to making the crypto universe a better place for each Kraken client by providing a 6 star client experience on each interaction <h2> The Opportunity <h2> <ul> <li> Working at Kraken Build on 12+ years of our mission and join forces with many of the most talented crypto experts in the world <li> <ul> <ul> <li> Client Interaction Handle frontline client interactions through phone support and chat prioritizing swift issue resolution and exceptional client care <li> <ul> <ul> <li> Comprehensive Training Participate in rigorous training sessions spanning diverse topics embracing a growthoriented mindset for continuous learning about the industry our extensive product line and service offerings <li> <li> Performance Excellence Attain performance targets established by your Team LeadSupervisor aligning with Krakens overarching objectives <li> <li> Crypto Expertise Leverage your crypto knowledge to tackle intricate challenges within a dynamic environment <li> <li> Ongoing Support Engage in regular oneonone video sessions and coaching with your Team Lead <li> <li> Wellness Take care of your health through the various benefits available via our dedicated team <li> <li> Equipment will be provided <li> <ul> <h2> Skills you should HODL <h2> <ul> <li> Security and Privacy Focus Prioritize security and privacy for Kraken and our clients <li> <li> MissionDriven Motivated by Krakens mission and driven to create a seamless support experience for our diverse global client base <li> <li> Flexibility This is a fulltime 100 remote role working from home with various schedules and weekends required we offer a generous amount of paid vacation time <li> <li> Language Proficiency Fluent in English and either Spanish or French <li> <li> Crypto Conviction Possess a deep passion for or understanding of the digital asset industry Ideally you also have a strong knowledge of cryptocurrencies and trading <li> <li> Client Support Experience Minimum of 1 year of experience in providing phone support email andor instantmessaging support to clients <li> <li> Effective Communication Excellent communication skills <li> <li> Adaptability Ability to thrive in a fastpaced environment <li> <ul> <h2> Interested so far Heres how the hiring process will be <h2> <ul> <li> Prescreen assessment about crypto and client support to be completed in 72 hours <li> <li> Video call with our Talent Acquisition team 30 minutes <li> <li> Interview with the Client Engagement team 60 minutes <li> <li> Final interview with Client Engagement team managersdirectors 60 minutes <li> <ul> LIRemote LIAZ1 Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents backgrounds contributions and unique perspectives We hire strictly based on merit meaning we seek out the candidates with the right abilities knowledge and skills considered the most suitable for the job We encourage you to apply for roles where you dont fully meet the listed requirements especially if youre passionate or knowledgable about crypto As an equal opportunity employer we dont tolerate discrimination or harassment of any kind Whether thats based on race ethnicity age gender identity citizenship religion sexual orientation disability pregnancy veteran status or any other protected characteristic as outlined by federal state or local laws Stay in the know <a class=fontbold underline fontbold underline postingslink href=httpstwittercomkrakenfx rel=noopener noreferrer nofollow target=blank> Follow us on Twitter <a> <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencom~text=Enter20your20email20address rel=noopener noreferrer nofollow target=blank> Learn on the Kraken Blog <a> <a class=fontbold underline fontbold underline postingslink href=httpswwwlinkedincomcompanykrakenexchange rel=noopener noreferrer nofollow target=blank> Connect on LinkedIn <a>

Senior UX Researcher, Mixed Methods

Company: Kraken

Location: Europe

Posted Mar 14, 2024

<h1> Building the Future of Crypto <h1> Our Krakenites are a worldclass team with crypto conviction united by our desire to discover and unlock the potential of crypto and blockchain technology What makes us different Kraken is a missionfocused company rooted in crypto values As a Krakenite youll join us on our mission to accelerate the global adoption of crypto so that everyone can achieve financial freedom and inclusion For over a decade Krakens focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world Before you apply please read the <a class=fontbold underline fontbold underline postingslink href=httpswwwkrakencomculture rel=noopener noreferrer nofollow target=blank> Kraken Culture <a> page to learn more about our internal culture values and mission As a fully remote company we have Krakenites in 60+ countries who speak over 50 languages Krakenites are industry pioneers who develop premium crypto products for experienced traders institutions and newcomers to the space Kraken is committed to <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcryptoeducationsecurityatkraken rel=noopener noreferrer nofollow target=blank> industryleading security <a> <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcategorycryptoeducation rel=noopener noreferrer nofollow target=blank> crypto education <a> and <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcryptoeducationsupportatkraken rel=noopener noreferrer nofollow target=blank> worldclass client support <a> through our products like <a class=fontbold underline fontbold underline postingslink href=httpsprokrakencom rel=noopener noreferrer nofollow target=blank> Kraken Pro <a> <a class=fontbold underline fontbold underline postingslink href=httpswwwkrakencomenusnft rel=noopener noreferrer nofollow target=blank> Kraken NFT <a> and <a class=fontbold underline fontbold underline postingslink href=httpsfutureskrakencomwallets rel=noopener noreferrer nofollow target=blank> Kraken Futures <a> Become a Krakenite and build the future of crypto <h2> Proof of work <h2> <h3> The Team <h3> Were looking for an experienced mixedmethods Senior UX Researche r to join our UX Research Team and help us explore understand and reinvent everything from the way money works to a bunch of even more ambitious things we cant talk about yet Were looking for an inquisitive independent explorer who believes in a tomorrow where cryptocurrency spreads wealth inclusively and enables new forms of creativity By joining the UX Research Team at Kraken you will play an important part in shaping the future of how the world sees and uses digital currency UX research is fundamental in helping us understand how we can serve our clients needs and delight them along the way By joining our team you will help to discover and define those needs and work crossfunctionally to help teams to meet and exceed them Were looking for a mixedmethods expert who is resolute about making sure their research makes a positive impact A researcher who is experienced wellrounded detailed passionate and flexible The UX Research Team is a small indemand team within a fastpaced company so the ideal candidate will need to be comfortable to hit the ground running and be flexible to the team and the businesss needs <h3> The Opportunity <h3> <ul> <li> Use an extensive repertoire of exploratory and evaluative qualitative and quantitative research methods to help build a rich understanding of our clients and future clients <li> <li> Lead the way in identify the unbridged knowledge gaps frictions and highrisk assumptions across different product areas and deliver research insight to speak to those <li> <li> Lead research initiatives and largescale research projects while working closely with Design Product and Marketing to ensure that we build things in intuitive smart ways <li> <li> Strategically lead the development of standards processes and guidelines that clarify expectations for the UX Research Team <li> <li> Mentor influence and coach other researchers <li> <li> Collaborate crossfunctionally using strong communication written and facilitation skills to ensure the UX Research Teams output empowers Krakenites and helps them to feel confident about their work <li> <li> Act as the voice of our clients and make sure that were constantly solving real problems for them while delivering high quality delightful experiences <li> <li> Support Krakenites across multiple teams as a research partner identifying where research can be most helpful most impactful and where research is not the appropriate response to a problem <li> <li> Support Krakenites in selfserving research to the point that they can conduct their own lightweight evaluative research while educating peers in research methodologies and helping to evangelise across the company <li> <ul> <h3> Skills you should HODL <h3> <ul> <li> Bachelors or Masters degree in a human behavior related field such as HumanComputer Interaction Human Factors Psychology Sociology Information Science Computer Science Economics Cognitive Science Behavioural Economics Anthropology Sociology or Psychology <li> <li> 8+ years of relevant experience in mixedmethods UX Research andor mixedmethods Product Research <li> <li> Broad indepth professional experience as a UX researcher with a portfolio that demonstrates expansive mixedmethods experience and deliverables <li> <li> Experience successfully designing and leading both quantitative and qualitative UX research from endtoend <li> <li> Experience with survey design and applying statistical analysis methods <li> <li> Ability to conceptualise scope and execute research studies with speed dexterity flexibility openmindedness and scale along with the ability to adapt quickly to change <li> <li> Ability to present and showcase findings and the value of UX research to Design and Product teams along with the wider org <li> <li> A passion for Bitcoin and the cryptocurrency movement with a desire to make the best trading platform in the world <li> <li> Strong grasp of UserCentered Design principles <li> <li> Humility open mindedness and the ability to receive constructive criticism and use it to improve the end result <li> <li> Informed about current and emerging trends in crypto FinTech product development trends in UX research and design <li> <li> Ability to manage ambiguity work autonomously and multitask in a fastpaced environment <li> <ul> LIRemote LIAG1 Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents backgrounds contributions and unique perspectives We hire strictly based on merit meaning we seek out the candidates with the right abilities knowledge and skills considered the most suitable for the job We encourage you to apply for roles where you dont fully meet the listed requirements especially if youre passionate or knowledgable about crypto As an equal opportunity employer we dont tolerate discrimination or harassment of any kind Whether thats based on race ethnicity age gender identity citizenship religion sexual orientation disability pregnancy veteran status or any other protected characteristic as outlined by federal state or local laws Stay in the know <a class=fontbold underline fontbold underline postingslink href=httpstwittercomkrakenfx rel=noopener noreferrer nofollow target=blank> Follow us on Twitter <a> <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencom~text=Enter20your20email20address rel=noopener noreferrer nofollow target=blank> Learn on the Kraken Blog <a> <a class=fontbold underline fontbold underline postingslink href=httpswwwlinkedincomcompanykrakenexchange rel=noopener noreferrer nofollow target=blank> Connect on LinkedIn <a>

Data Engineering Manager

Company: Kraken

Location: USA

Posted Mar 14, 2024

<h1> Building the Future of Crypto <h1> Our Krakenites are a worldclass team with crypto conviction united by our desire to discover and unlock the potential of crypto and blockchain technology What makes us different Kraken is a missionfocused company rooted in crypto values As a Krakenite youll join us on our mission to accelerate the global adoption of crypto so that everyone can achieve financial freedom and inclusion For over a decade Krakens focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world Before you apply please read the <a class=fontbold underline fontbold underline postingslink href=httpswwwkrakencomculture rel=noopener noreferrer nofollow target=blank> Kraken Culture <a> page to learn more about our internal culture values and mission As a fully remote company we have Krakenites in 60+ countries who speak over 50 languages Krakenites are industry pioneers who develop premium crypto products for experienced traders institutions and newcomers to the space Kraken is committed to <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcryptoeducationsecurityatkraken rel=noopener noreferrer nofollow target=blank> industryleading security <a> <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcategorycryptoeducation rel=noopener noreferrer nofollow target=blank> crypto education <a> and <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcryptoeducationsupportatkraken rel=noopener noreferrer nofollow target=blank> worldclass client support <a> through our products like <a class=fontbold underline fontbold underline postingslink href=httpsprokrakencom rel=noopener noreferrer nofollow target=blank> Kraken Pro <a> <a class=fontbold underline fontbold underline postingslink href=httpswwwkrakencomenusnft rel=noopener noreferrer nofollow target=blank> Kraken NFT <a> and <a class=fontbold underline fontbold underline postingslink href=httpsfutureskrakencomwallets rel=noopener noreferrer nofollow target=blank> Kraken Futures <a> Become a Krakenite and build the future of crypto <h1> Proof of work <h1> <h2> The team <h2> Join our Data Engineering team at Kraken and lead the charge as a Data Engineering Manager Shape the technological backbone that enables Kraken to make rapid datadriven decisions in the everevolving cryptocurrency landscape In this pivotal role you will oversee the design and implementation of scalable solutions ensuring seamless operation of our data warehouse and data lake while replicating data across platforms As a Data Engineering Manager your strategic vision and leadership will be instrumental in addressing critical business needs supporting Krakens scalability and driving overall success Were looking for candidates with a strong technical background experienced in managing teams and optimizing data platforms If youre ready to steer Krakens data infrastructure towards new heights and thrive in a collaborative environment join us in shaping the future of datadriven decisionmaking in the cryptocurrency industry The opportunity <ul> <li> Manage a team of highly qualified and experienced data engineers <li> <li> Lead the building of scalable and reliable data pipelines that collect transform load and curate data from various internal and external systems <li> <li> Drive data systems to be as accurate and performant as possible while advocating the engineers in the team in best practices <li> <li> Support design and deployment of the distributed data store within the datalake that act as a central source of truth across the organization <li> <li> Help scaling the team hiring interviewing and assist in planning the right healthy growth and career progression <li> <li> Communicate with different business owners and stakeholders set OKRs aligned with Krakens vision then lead initiatives and people to achieve these goals <li> <li> Proactively develop solutions to solve recurring challenges and juggle multiple priorities including unplanned work <li> <li> Maintain a high security attitude from both technical and cultural perspectives <li> <ul> <h2> Skills you should HODL <h2> <ul> <li> 8+ years of work experience in relevant fields around data engineering datawarehousing distributedsystems and software development <li> <li> 5+ years of work experience in a major programming language eg Scala Python <li> <li> 3+ years of experience leading teams preferably engineering andor data teams <li> <li> 2+ years of experience leading remote teams <li> <li> You have a strong servantleadership management style geared towards supporting mentoring and growing engineers on the team <li> <li> Experience and knowledge of building datalakes in AWS ie SparkGlue Athena Presto including data modeling data quality best practices and selfservice tooling <li> <li> You have experience leading teams of engineers across all levels of skill and experience with a track record of managing recruiting and retaining strong engineering leadership and engineering talent <li> <li> You have an ability to translate a longterm vision into a nearterm executable plan <li> <li> You have experience working in different development methodologies understand the tradeoffs and can iterate to a process that supports you the team and the business <li> <li> You are interested in cryptocurrency and actively involved in the space <li> <li> You care deeply about people and their success and know how to trust and leverage their skills <li> <li> Youre not afraid of hard conversations and are gifted at coaching your colleagues through difficult situations <li> <ul> Location Tagging EU LIRemote LIGL1 Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents backgrounds contributions and unique perspectives We hire strictly based on merit meaning we seek out the candidates with the right abilities knowledge and skills considered the most suitable for the job We encourage you to apply for roles where you dont fully meet the listed requirements especially if youre passionate or knowledgable about crypto As an equal opportunity employer we dont tolerate discrimination or harassment of any kind Whether thats based on race ethnicity age gender identity citizenship religion sexual orientation disability pregnancy veteran status or any other protected characteristic as outlined by federal state or local laws Stay in the know <a class=fontbold underline fontbold underline postingslink href=httpstwittercomkrakenfx rel=noopener noreferrer nofollow target=blank> Follow us on Twitter <a> <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencom~text=Enter20your20email20address rel=noopener noreferrer nofollow target=blank> Learn on the Kraken Blog <a> <a class=fontbold underline fontbold underline postingslink href=httpswwwlinkedincomcompanykrakenexchange rel=noopener noreferrer nofollow target=blank> Connect on LinkedIn <a>