Jobs at NICE CXone
116,536 open positions
Account Executive
Company: NICE
Location: Other US Location
Posted Aug 05, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. We encourage applications from candidates of every race, color, religion, gender, identity, sexual orientation, national origin, disability, age, or veteran status.We are proud of our co-founder team culture that prioritizes inclusion, kindness, and achievement. CoFounderCulture.Job Summary:The Account Executive is expected to identify prospects, generate leads, make sales calls, and handle the sales cycle, proposal, and contract negotiation through deal closure.The Account Executive is expected to meet sales goals established by their Sales Leader while delivering the highest standard of integrity, quality, and service to our clients.Generate new leads through prospecting and networking, including cold calling, as well as using marketing and PR activities of the company;Make sales presentations to customers and prospects at all levels and in a variety of departments. Address product uses, benefits, competitive advantages and business terms; facilitate technical follow-up to close sale;Target account selling (prospecting/lead generation, qualification and scoping, closing strategies, negotiations, etc. );Coordinate and actively participate in contract negotiations.Act as representative of AtlasRTX at industry conferences and association meetings;Partner with Marketing on leads from trade shows and demand generation campaigns;Sales process management, record and document all activities in CRM;Develop and maintain in-depth knowledge of AtlasRTX solution offerings;Meet or exceed quota expectationsQualifications and Requirements: 2 or more years of sales experience in selling Software as a Service (SaaS) applications into a major verticalKnowledge of Enterprise Sales methodologies Sandler, Challenger, SPIN, Solution, etc.Proven sales track record with deal sizes $25k-$250kAbility to thrive in a dynamic startup environmentExcellent negotiation, verbal, written communication and presentation skills, executive presenceAbility to travelAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. Our team works full-time, Monday - Friday, on-site in our Park City, UT office. ***** Company OverviewBased in the beautiful mountains of Park City, Utah, AtlasRTX (a NICE company) is revolutionizing how companies engage their customers and stakeholders using AI, mobile messaging, and machine translation to create modern customer experiences. We give deserving people a chance to make a difference, and invest in growing them personally & professionally. AtlasRTX helps identify key opportunities, leveraging our technology, to reach customers more efficiently and effectively.Why AtlasRTX?AtlasRTX is passionate about creating a diverse environment. NICE is proud to be an equal opportunity employer.
Sr. Software Engineer
Company: NICE
Location: Salt Lake City, UT
Posted Aug 02, 2023
The job posting is for a Senior Software Engineer position at NICE, a company known for its customer experience platform. The role involves designing, developing, testing, and maintaining the NICE CX software platform. The ideal candidate should have a Bachelor's degree in Computer Science or related field, 7+ years of software development experience, and strong technical problem-solving skills. The position requires working in a fast-paced environment, collaborating with team members, and providing technical leadership.
Senior DevOps Engineer
Company: NICE
Location: Other US Location
Posted Aug 02, 2023
NICE is offering a unique opportunity to work with cutting-edge cloud and AI technologies, building cloud-based services for a new PaaS using AWS and K8S technology. The new platform will serve developers to create solutions for the largest financial institutions in the world to fight, prevent, and manage financial crime. Responsibilities include owning system design and cost-efficient architecture, designing and implementing central observability and governance solutions, managing CI/CD pipelines, building and maintaining a cloud-native platform infrastructure, leading POC and tech selection processes, consulting and advising R&D and CloudOps/SRE teams, solving technical, business, and process-related challenges, and interfacing with various R&D groups. Requirements include at least five years of hands-on DevOps experience, expert-level AWS development and solution architecture capabilities, expert level in Docker and Kubernetes technologies, advanced Linux system administration skills, experience with at least one programming language, hands-on implementation of Continuous Integration and Continuous Delivery, experience with monitoring and log analysis tools, experience using Infrastructure as Code tools, cloud operations in production experience, development experience, passion for new technologies, excellent interface management, and excellent English communication skills.
Software Engineer (.net+React)
Company: NICE
Location: Other US Location
Posted Aug 03, 2023
The text describes a job posting for a Senior Software Engineer at NICE, a company that provides software products for customer experiences, financial crime prevention, and public safety. The role involves working in an agile environment, designing and developing software, and mentoring junior staff. The ideal candidate should have a Bachelor's degree in Computer Science or a related field, 2+ years of software development experience, and strong skills in C#, .NET framework, .NET core, nCache, VB, VBScript, REST and SOAP services, Powershell, and AWS toolkits. The company offers a fast-paced environment, excellent communication and problem-solving skills, and a desire to work in a team. The job is located in the US and may require working in US daytime and supporting US time zone for overflow work.
AML Software Engineer
Company: NICE Ltd
Location: North Jersey
Posted Aug 02, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. We’re ambitious. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re relentless. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.NICE Actimize is currently seeking an AML Software Engineer SME. Work with Financial Services clients to deliver AML suite solutions. Position is open to anyone working out of the United States (Hoboken/Atlanta).AML SME will be primarily responsible for the following:Be the voice of PS for all AML SolutionsEngage with Product to help prioritize features on the roadmap (from PS perspective)Increase Delivery Team knowledge and readiness for incoming features on the roadmapPush for Product Enhancements that will help Delivery Team provide more value to our clientsAssist PS Sales and Delivery Teams with Estimates for Professional ServicesDocument and maintain AML Solution knowledgeMaintain Best Practices for AML ImplementationsPublish lessons learnt from prior/ongoing AML ImplementationsAssist in maintenance of Product-Solution compatibility matrix, Version History etcAssist Delivery team and CS teams with SR / ER prioritizationHelp identify and implement processes that will help improve efficiency of AML ImplementationsProvide AML Domain Training to the Delivery TeamProvide ad-hoc support and advice for urgent issues across AML implementationsPlay a Tech Lead role in AML projectsDetermine technical feasibility by evaluating requirements and analysis as well as proposed solutionsPrepare and installs solutions by determining and designing system specifications, standards and programmingEnhance existing solutions to match client requirements by configuring and customizing Actimize softwareTest and approve software solutions, configurations and customizationsCollaborate and adds value through participation in peer code reviews, providing comments and suggestionsPerform technical root cause analysis and outlines corrective action for given problemsQualificationsIn depth knowledge of Actimize: AIS, ActOne and AML solution (CDD / SAM / WLF / STAR)Databases: MSQL and Oracle. Cassandra is a plusOperating systems: Windows and LinuxProgramming language: Java is a plusWeb Technologies: HTML, XML, XSL, JavascriptAWS and Docker/Kubernetes experience is a plusExcellent communication and problem solving skillsExcellent written and spoken EnglishPro-active and Team Oriented approachBS degree in Computer Science or related fieldTravel required 0 to 15%Experience5+ years of experience with a Software Company or in a consulting roleAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. NICE is proud to be an equal opportunity employer. Constantly. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. At NICE, we don’t limit our challenges.
Manager Engineering
Company: NICE Ltd
Location: Salt Lake City, UT
Posted Aug 02, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. The Manager is responsible for developing and managing an Engineering team, and will be measured based on performance against both short term and long term goals.As an Engineering Manager, a Typical Day Might Include the Following:Provide leadership in design, delivery, and support of software and platformsProvide leadership in management and behavior including senior level communication skills and abilities consistent with the 4E leadership modelParticipate in project scope, schedule and cost reviews.Understand product capabilities and limitations.Identify and implement ways to improve and promote quality.Responsible for new product software development and quality.Maintenance of software/bug fixes.Release scheduling.Keeps abreast of new technologies.Reporting on status; prepare reports outlining team assignments and/or changes, project status changes, and forecast project timelines.Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management.Prioritize employee career development in an effort to grow NICE CXone’s internal pipeline of leadership talentPrioritize and manage department activities and projects in accordance with the department's goals.To Land This Gig You'll Need:Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience required.Master’s degree in Computer Science or Business Management preferred.&8203;Relevant certifications also preferred among other indications of someone who values continuing education.8+ years’ experience "living" with various operating systems, development tools and development methodologies including Java, C, C++, Scala, Python, NodeJS among many modern horizontal scaling technologies available from AWS, Azure, Apache among others.Idea generation and creativity in this position are a must, as are the ability to work with deadlines, manage and complete projects on time and within budget.Proven history of delivering on deadlines/releases without compromising quality.Experience with Agile software development and SCRUM methodologies.Excellent interpersonal skills with all kinds of people at all levels of the organization.Ability to work through conflict, gain trust, and influence outcomesStrong verbal and written communication skills.&8203;Bonus Experience:Experience with telephony, networking, hosted applications, or other similar technical products.Telecommunications experience with IVR applications or telephony apps.Experience with user acceptance testing, regression testing and integration testingAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re ambitious. &8203; Managers will participate in the evolution of NICE CXone standards, tools and methodologies and be empowered to make improvements to those standards and strategy. This is achieved by demonstrating leadership behaviors consistent with NICE CXone’s 4E leadership model. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Manager Engineering Location: Sandy, UT (hybrid-flex, 2 days on-site per week)Manager of Engineering is an energetic, passionate software leader who thrives on successfully releasing products to the market. We’re relentless. NICE is proud to be an equal opportunity employer. The responsibility of this position is to lead the growth, quality and efficiency of an Engineering team while also developing team members into great leaders of behavior as well.
Sr. Software Engineer
Company: NICE
Location: Other US Location
Posted Aug 02, 2023
NICE is seeking a Sr. Software Integration Engineer for a customer-facing role in Taguig City, Philippines. The role involves providing specialized expertise around Nice/NICE Uptivity products, managing customer expectations, configuring Nice products, and serving as a mentor and coach for junior staff. The position has a significant financial impact on Nice, as the Consultant's time is billable and recognized as direct revenue. The ideal candidate should have a BS/BA in a technical or business field, 10+ years of professional experience, and expertise in areas such as implementation, business optimization, education & enablement, or engineering services.
Sr Technical Support Engineer
Company: NICE
Location: Other US Location
Posted Aug 03, 2023
The text describes a Global Designated Support Engineer (DSE) role at NICE, which involves direct ownership for resolution and troubleshooting of cases, working closely with Technical Support Engineers, and serving as a subject matter expert in product domains. The role requires strong customer engagement, technical skills, and experience in customer-facing advanced technical support work.
Senior Software Engineer(.net+Angular)
Company: NICE
Location: Other US Location
Posted Aug 03, 2023
NICE is a global company that offers software solutions for customer experiences, fighting financial crime, and ensuring public safety. They are seeking a Senior Software Engineer with experience in Angular, C#, .Net Core, and AWS/Azure cloud technologies. The role involves working in an agile team, mentoring junior staff, and continuously improving software processes. NICE is known for its innovation in AI, cloud, and digital, with over 8,500 employees worldwide.
Senior Technical Support Engineer
Company: NICE
Location: Salt Lake City, UT
Posted Aug 04, 2023
Protocols including but not limited to TCP/IP, HTTP, HTTPS, FTP, SFTP, RTP, VPNs, DNS, SMTP, UDP, TCP, IP, and ARP Relational Databases such as MSSQL, Oracle, MySQL, MariaDB. Specific technologies include but are not limited to: ACD/IVR, Workforce Management, Screen Recording, Analytics, Quality Management, Reporting, Outbound Dialer, etc. SONUS, WebRTC, SIP, LCR, VBR, PSTN, VoIP, Dedicated circuits (T1, DS3, MPLS, etc. ), Dialer best practices, PBX, Carrier interactions, OC-X, 1+ and toll-free services Ethernet hardware, load balancers, proxies, firewalls routers, gateways. REST API's, SOAP API's, Scripting Logic Development, Log based fault isolation, C based languages, XML, JSON, etc. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Browser software including IE, Chrome and developer tools CRM software such as Salesforce Advanced knowledge of contact center management concepts such as scheduling, performance measures and management, reporting, quality assurance methods, analytics, etc. Excellent technical, analytical and problem-solving skills for diverse issues in high-pressure, complex, multi-platform/system/vendor environments Excellent professional, written and verbal communications skills with the ability to capture all details in written form fluidly during conversations. Critical escalations may come at any time, so occasional after hours and weekend work may be required Required Education, Experience, and Specific Job Related Skills Education Requirement: &8203;Bachelors degree in Computer Science, Business Information Systems, Networking or similar field, or equivalent work experience required Experience Requirements: 5+ years' work experience in a technical support capacity supporting Internet Service Providers, networks, and/or Business Software Minimum of six years of experience working with and advanced knowledge in at least one of these technologies: Contact Center Software, Telecommunications, Computer Networking, Programming and Integrations. Ability to multi-task and maintain professional composure during stressful situations, prioritizing your activities appropriately Superior analytical and problem-solving skills while managing diverse and complex issues in high-pressure, complex, multi-platform/system/vendor environments Proven ability to utilize, create and update knowledgebase resources in the course of your work Proven ability to drive escalated customer problems to resolution utilizing appropriate internal and external resources Ability to communicate effectively across all company teams such as Product Management, Research and Development, Quality Assurance, Professional Services and Executive/Senior Management teams to resolve technical issues Industry experience including understanding of the contact center business, as well as general market and business trends Demonstrated ability to work independently as part of a larger team Ability to excel in a fast-paced, agile environment with assertiveness, critical thinking and strong problem-solving skills Ability to adapt quickly to change, think on your feet, communicate positively and work proactively Experience Preferred: Management and leadership experience in a technology company&8203; About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Ensure that troubleshooting guides, best practices, and other documentation for your area of specialty is complete and up to date Help other TSEs identify, document, and report issues with software, design, reliability, and maintenance issues to the proper teams, ensuring that they are aware of and are addressing customer expectations. Communication is assertive, articulate, and friendly while building confidence across all stakeholders you work with Time management skills that allow you to work in a highly influential manner in an interrupt-driven environment.
Premier Account executive (West)
Company: NICE Ltd
Location: Other US Location
Posted Aug 02, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Makes presentations as necessary to same.Build trust and rapport with current and potential customers.Regularly closes deals and builds future pipeline within or exceeding goals.Completes all NICE paperwork timely - expense reports, sales call logs, etc.Regularly keeps direct supervisor apprised of issues and potential sales.Travel required 50%.To Land This Gig You'll Need:Bachelor’s Degree in Business Information Systems, Marketing, Communications or similar field or equivalent work experience required.3 + years sales experiencePrevious experience in telecom, call center, software or hardware industriesHighly professional demeanor - presence, voiceDemonstrated high level competency in written and verbal communicationsDemonstrated success working with little to no direct daily supervision in a home office settingBonus Experience: Sales Engineering experienceTelecomm sales experienceSaaS experienceAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re ambitious. NICE is proud to be an equal opportunity employer. This position is required to increase revenue streams in small business, commercial, government, and contact centers.As a Premier Account Executive, a Typical Day Might Include the Following:Meets and exceeds assigned sales quota.Build and maintain relationships with potential and current customers and sales partners.Assist and support Sales partners in sales effort by participating in sales calls and closing efforts.Maintain product knowledge by attending weekly trainings.Attends tradeshows.Travels as needed to maximize growth and revenue, while adhering to all NICE travel policies and requirements.If remote from NICE headquarters, maintains appropriate home office within NICE allowances.Makes in person sales callsInteracts with all levels of organization. We’re relentless. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Premier Account ExecutiveLocation: West Coast (Remote)The Premier Account Executive is responsible for seeking and maintaining relationships with NICE Sales Partners and identifying sales opportunities and building market share in their regions. Constantly. And we make an impact.
Systems Engineer
Company: NICE Ltd
Location: Atlanta, GA
Posted Aug 04, 2023
Dell, Lenovo, HP, Microsoft, Redhat, etc. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. PCI/SOX/HiTrust/ISO)About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. )Maintain currency with an IT asset management systemActive Directory administrationSoild understanding of networking concepts and fundamentalsDevelop and maintain system documentationParticipate in a 24 x 7 on-call rotation scheduleAbility to work flexible schedule:Periodic nights and/or weekendsAbility to lift 70+ pounds in the data center (Installing and maintaining equipment)Required Skills / ExperienceStrong Knowledge of the Following Technologies:BS/BA in computer science or information systemsMinimum 4 years system administration experience in a Windows server environmentKnowledge of scripting with Windows Power Shell or other current scripting languagesFamiliar with TCP/IP network fundamentals and common protocols such as FTP, SSH, SMTP, HTTP, HTTPSExperience with various systems management, monitoring, diagnostic, and troubleshooting toolsExcellent technical problem solving skills combining hardware and software knowledgeAbility to work with development and operations teams to achieve desired results on common projectsGood understanding of computer systems characteristics, features, and integration capabilities.Proven analytical and problem-solving abilitiesSelf-motivated individual who can work independently and as a team player, willing to share knowledge and train coworkersAbility to balance multiple priorities and projectsExcellent interpersonal and strong customer service skillsExcellent attention to detailAbility to communicate clearly and effectively, both verbally and in writing, in order to discuss/document technical informationCertification in vendor or industry technologies, e.g. NICE is proud to be an equal opportunity employer. This role is responsible for supporting systems hosted in our Private Cloud and performing system administrative functions such as patch management, trouble-shooting hardware, application and OS issues, and deploying customer environments using Windows Server and Linux in a highly secure service provider environment.The ideal candidate for this position will have 4-8 years of relevant work experience, preferably in a fast paced, dynamic environment. Microsoft, Linux, etcAbility to handle urgent interruptions with poise and professionalismDesired Skills / ExperienceStrong Knowledge of the Following:Organized and detail oriented with excellent time management skillsHighly motivated individual with a sense of urgency and ownershipHands on experience working in a data center environmentVirtualization Experience a plus especially VMwareExperience working in a Security compliant environment (e.g. We’re ambitious. We’re relentless.