Jobs at NICE CXone
116,536 open positions
Technical Writer
Company: NICE
Location: Salt Lake City, UT
Posted Aug 11, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Primary responsibilities include creating and delivering online help, release notes, and other technical documentation. Technical Writers are customer advocates. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. They understand the challenges users face and develop meaningful solutions.This Is What You'll Get To Do:Collaborate with subject matter experts to determine documentation needs.Write and edit online help, release notes, and other technical documentation.Prepare technical graphics and animations.Research and evaluate new content development tools and methods to improve documentation effectiveness.Maintain documentation standards and keep current on industry trends.Provide input on product requirements and usability.Determine types of publications needed for each product.May test software for accuracy and report findings.Possibly contribute on localization requirements.Perform other related duties as assigned.Successful Candidates Will Have The Following:Requires bachelor’s degree in Technical Communication, Communications, English, or a related field.&8203;3+ years of experience writing software documentation.Excellent oral and written communication skills.Ability to effectively manage time and workload.Comprehension of technical information and ability to explain it to multiple audiences.Ability to interview and obtain product information from subject matter experts.Experience with single source authoring tools such as MadCap Flare.Experience with image capture tools such as Snagit.Proficiency with Microsoft Office.Understanding of HTML and CSS.Experience using source control tools.Bonus Experience:Contact center experience.Documenting cloud software.Using JavaScript in documentation processes.About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. We’re ambitious. NICE is proud to be an equal opportunity employer. We’re relentless. Constantly. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Technical WriterTechnical Writers make reliable product information easy to find and apply.
Premier Account Executive (Northeast)
Company: NICE
Location: Remote
Posted Aug 10, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Makes presentations as necessary to same.Build trust and rapport with current and potential customers.Regularly closes deals and builds future pipeline within or exceeding goals.Completes all NICE paperwork timely - expense reports, sales call logs, etc.Regularly keeps direct supervisor apprised of issues and potential sales.Travel required 50%.To Land This Gig You'll Need:Bachelor’s Degree in Business Information Systems, Marketing, Communications or similar field or equivalent work experience required.3 + years sales experiencePrevious experience in telecom, call center, software or hardware industriesHighly professional demeanor - presence, voiceDemonstrated high level competency in written and verbal communicationsDemonstrated success working with little to no direct daily supervision in a home office settingBonus Experience: Sales Engineering experienceTelecomm sales experienceSaaS experienceAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re ambitious. NICE is proud to be an equal opportunity employer. This position is required to increase revenue streams in small business, commercial, government, and contact centers.As a Premier Account Executive, a Typical Day Might Include the Following:Meets and exceeds assigned sales quota.Build and maintain relationships with potential and current customers and sales partners.Assist and support Sales partners in sales effort by participating in sales calls and closing efforts.Maintain product knowledge by attending weekly trainings.Attends tradeshows.Travels as needed to maximize growth and revenue, while adhering to all NICE travel policies and requirements.If remote from NICE headquarters, maintains appropriate home office within NICE allowances.Makes in person sales callsInteracts with all levels of organization. We’re relentless. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Premier Account ExecutiveLocation: Northeast (Remote)The Premier Account Executive is responsible for seeking and maintaining relationships with NICE Sales Partners and identifying sales opportunities and building market share in their regions. Constantly. And we make an impact.
Technical Account Manager
Company: NICE
Location: Other US Location
Posted Aug 09, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. TAMs are generally assigned customers with a top-level service package, have high complexity, are high-touch, or are enterpriselevel.Interaction with customers will be done via phone, email, chat, and WebEx, with face to face meetings as necessary and/or appropriate. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs.As a Technical Account Manager, a Typical Day Might Include the Following:Work largely during the customers' core business hours, with occasional extended hours as neededOccasional on-call after-hours work may be required as needed by the customerAs their account management professional, be the assigned accounts' single point of contact to our company and engage resources across several teams as needed to resolve their issues and requestsDevelop and maintain an effective and productive relationship with assigned accounts, hold regular discussions to review open issues, understand their contact center and business, knowhow NICE's solutions meet their needs, share best practices, determine ways to increase their success, and become their trusted partner and advisorProvide effective triage and troubleshooting assistance to assigned accounts on reported issues, and personally resolve as many issues as possible while scheduling a time for proactive activitiesPartnering with other NICE employees and teams (technical support, professional services, product management, engineering, etc. ), ensure that all technical challenges and other issues/cases/requests are being handled properly, are within SLA targets, and are progressing toward resolutionDemonstrate in-depth knowledge of NICE products and associated technologies, especially those employed by assigned accountsDemonstrate expertise and maintain currency in telecommunications, contact center, and related technologiesGain a deep understanding of each customer's environment, identify customer needs, propose solutions that will accelerate their successDemonstrate a working knowledge of competitive product lines, differentiators and industry trends through self-education and NICE's resourcesDevelop and present customized presentations to assigned accounts that both quantify and qualify product/service usage, realized benefits, achievements, opportunities and next stepsProvide training to accounts to ensure that they get the most out of their NICE investmentCapture common questions, techniques and best practices in daily workflow, sharing that information by regularly creating and improving knowledge base contentEnsure that all communication, interactions, assignments, details, and actions are clear, effective, timely (within established SLA), and are logged into the CRM systemConsistently and regularly update customer and account information, keeping it current in the CRM systemTactfully, confidently and professionally communicate with all stakeholders, especially in emotionally-charged and escalated situations, bringing people together with the common goal of resolving issues and accelerating the customer's successCommunicate and work with customers in a way that they do not escalate and are confident that their issues and concerns are being properly represented and handled by NICEMake and meet commitments, building trust with customersPresent a professional image in communication, conduct, attitude, and attireAccountable for all actions, and tactfully reinforce accountability across all employees and teams in the companyAssist assigned customers in preparation for go-live, and build confidence with them as they begin using our products in a live environmentResponsible for customer satisfaction, retention, and reference ability for all assigned accountsParticipate in team goal achievement and set personal goals that increase effectiveness and successIdentify opportunities to improve or modify products and services to improve customer effectiveness and experience, and recommend those improvements through proper channels, driving product/services enhancements and developmentParticipate in process improvement that will increase customer satisfaction and personal effectivenessMentor Associate TAMs toward increased successProvide technical and process training to others based on skills and expertiseManage and document certain NICE technical projects with each assigned account to ensure that they are successfulPerform other tasks and duties as assigned or neededFollow the company Code of Ethics and NICE policies and procedures at all times.Communicate in an effective and professional way with customers in and outside of NICE.You are (Requirements: & Skills):Bachelor’s Degree in Computer Science, Business Information Systems or similar field or equivalent work experience required.6+ years in a Technical/Service role in software, telecommunications or in customer service, call/contact center and/or service deliveryDemonstrated technical problem-solving proficiencyExcellent analytical and advanced troubleshooting skills with end-users/customersExcellent customer service and communication skills, both verbal and writtenAbility to multitask and work well in a fast-paced environmentProficient in Microsoft Office applicationsAble to work with little supervision and complete projectsWorking technical knowledge of contact center software/design/functionalityDemonstrated experience in a fast-paced environment and meeting customer time constraintsImplementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.Amenable to work on a night shiftAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. He/she will help them overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective customers, and be a long-term and loyal customer. The accounts assigned may include any of our paid service packages, where the services of an experienced TAM are expected. The TAM is a very experienced TAM, responsible for resolving complex problems and providing excellent technical and customer service to specific key accounts. NICE is proud to be an equal opportunity employer. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Technical Account ManagerOur TAMs are seasoned account management and technical resolution professionals who are at the top of their field and are unified in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives.
Software Engineer
Company: NICE
Location: Columbus, OH
Posted Aug 09, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. NICE provides the world’s 1 cloud customer experience platform, NICE CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. Key responsibilities include all tiers of the NICE CX technology, including (but not limited to) design and development of NICE CX products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Mid-Level Software Engineer Location: Columbus, OH (2 days on-site)The Software Engineer designs, develops, tests and maintains the NICE CX software platform. NICE is proud to be an equal opportunity employer. We’re ambitious. NICE is the worldwide leading provider of both cloud and on-premises enterprise software solutions. We’re relentless.
Senior Project Manager
Company: NICE Ltd
Location: Salt Lake City, UT
Posted Aug 11, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Job Title: Senior Project Manager Location: Sandy, UT (hybrid schedule, 2 days on-site) Primary PurposeThe Senior Project Manager (Product) serves as a liaison between product management and business stakeholders for product processes, such as Go-to-market activities, roadmap coordination, and Product Enhancements. The Sr. Project Manager interacts with product managers, support teams, marketing, release management, operations, and leaders across the business. Manage, coordinate, and support product-related projects through regular status meetings, communications, and monitoring.Work with various business stakeholders to define and document scope, requirements, timelines, expectations, and potential risks.Create and manage project plans, timelines, risks, and status communication methods.Drive creation of process-related documentation, including training documents, knowledge articles, project plans, etc.Work as a primary point of contact for business stakeholders, product owners, and the larger project team.Have the ability to multi-task multiple projects at a particular timeCommunicate in an effective and professional way with stakeholders and customers in and outside of inContact.Provide guidance and collaboration to, and with, Product teams who are preparing for new product introduction, new product pricing, end of life strategy and migration.Identify process needs in support of an effective product rollout experience. This job description does not constitute a written or implied contract of employment.&8203;Education RequirementsBachelor’s degree in Business Management or related field or equivalent work experience required Experience Requirement5-6 years’ experience in project managementExcellent customer service and people skillsExcellent problem-solving skillsExpert using SharePoint, MS Office Suite, and MS Project/other cloud-based project toolsAbility to meet deadlinesEffective communicator with superior interpersonal skillsAbility to manage multiple projects at a timeAbility to work with and to interpret technical information to non-technical individualsAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re ambitious. We’re relentless. NICE is proud to be an equal opportunity employer. Constantly. Assist in updates and delivery to business.Assist in business stakeholder management to ensure launch requirements are being metFollow the company Code of Ethics and inContact policies and procedures at all times.This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.This organization reserves the right to revise or change job duties as the need arises. And we make an impact.
UX Designer (Senior or Mid-Level)
Company: NICE
Location: Greater Denver Area
Posted Aug 08, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. Our tools are used to improve the efficiency and effectiveness of customer service operations, by handling incoming and outgoing calls, managing customer interactions, and streamlining various call center processes.Major responsibilitiesProvide creative and innovative UX designs for complex Cloud-based applications.Explore and design multiple concepts for new features.Research, communicate, and present best practices, designs, and issues to stakeholders.Define the right interaction model and evaluate its success.Develop wireframes and prototypes based on customer needs and constraints.Find creative solutions for UX problems (e.g., usability, findability).Collaborate and brainstorm with the team.Conceptualize, present, and execute ideas within tight deadlines.Collaborate with Product Managers, Developers, Technical Writers, and UX colleagues.Support the Design System through pattern use and ideation.Mentor junior designers and reinforce UX processes and best practices.Experience Requirement:Degree or equivalent experience in a design-related discipline.4–8+ years of UX Design experience.Strong interpersonal communication skills.Impressive portfolio showcasing complex system designs.Desired skills in workshop facilitation and ideation.Experience in basic user research and analysis.Experience in mentoring or managing designers.About NICENICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.NICE is proud to be an equal opportunity employer. We are relentless, ambitious, and strive to make a significant impact. Our team members bring their best every day, aiming for excellence. If you share our mindset, we can offer you the kind of challenge that will light a fire within you.User Experience DesignerWe are hiring creative, passionate, and driven UX Designers to join our UX and Research team. NICE is proud to be an equal opportunity employer. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.UX DesignerLocation: SLC, UT or Denver, CO (2days on-site/hybrid work schedule) This role does not provide relocation and visa sponsorship.At NICE, we don't shy away from challenges. We’re ambitious.
Technical Education Specialist
Company: NICE
Location: Other US Location
Posted Aug 08, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Alongside designing and developing training materials, the Education Professional will deliver courses to customers, partners, and employees. Collaboration with multiple departments, such as Product Managers, R&D Engineers, Trainers, and Consultants, is required to ensure proper and timely development of training materials. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. Proficiency in VB coding and executing DB queries is a must-have skillset.Experienced in developing eLearning courses and video tutorials using authoring tools like Camtasia and Storyline.An added advantage for candidates with demonstrated experience in one or more tools: Articulate Rise, Lectora, Captivate, Adobe Creative Suite (InDesign, Illustrator, and Photoshop), and related SCORM or Tin Can-compliant production tools. Excellent command of Microsoft Word and PowerPoint.Excellent presentation skills.English at mother-tongue level – verbal and written.Strong self-learning skills to keep up with new software developments and training techniques.Excellent task and time management skills and ability to work with minimal supervision.Self-motivated to strive for professional excellence in all aspects of work.A positive "Can-Do" attitude with a passion for training and learning.Experience as Support / Software / Field Engineer in a High-Tech company – Advantage.About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. This position demands in-depth knowledge of NICE products and exceptional communication skills to develop knowledge effectivelyResponsibilitiesIndependently lead learning solutions through training life cycle – needs analysis, mapping, design, development, and delivery.Develop technical training solutions and materials for both instructor-led training courses and eLearning programs for customers, partners, and employees.Collaborate closely with the product house to gain expertise in new products and versions, ensuring accurate and up-to-date content development.Install, upgrade, and maintain training systems in the lab environment to support training activities.Deliver courses on NICE products to customers, partners, and employees in classroom and online (virtual) environmentsServe as a point of contact for trainers worldwide, providing product and professional knowledge support to meet their training needs.Work in a fast-paced environment, managing multiple training development projects and meeting project timelines.Foster teamwork within a global group, collaborating with colleagues to achieve project and group goals.Stay up to date with emerging trends and technologies in instructional design and technical training.Meet all milestones and final deliverables by deadlines; when delays occur, work with the Development Manager to monitor, adjust, and proactively communicate revised deadlines as needed.Requirements Education: Bachelor’s degree in Computer Science / Engineering or equivalent experience- An advantage.Proven experience in training development/ instructional design, specifically for software applications.Demonstrated expertise in delivering technical and application training.Expertise in creating training programs for complex technical processes. We’re ambitious. NICE is proud to be an equal opportunity employer. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Technical Education SpecialistThe Education Professional will play a crucial role as a Global Education Services team member, responsible for creating and delivering NICE application product training in various formats. We’re relentless.
Cloud Architect
Company: NICE
Location: Salt Lake City, UT
Posted Aug 08, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. )&8203;Excellent knowledge of backup software and hardware solutionsSolid Linux OS administrationSolid foundation in Layer-2 Ethernet switching and Layer-3 IP routingSolid foundation in Layer-4 thru Layer-7 TCP/IP protocols and applicationsExcellent documentation skills, including Visio diagramsExperience Preferred Microsoft, VMware and AWS certifications preferredExperience with GitHub and deploying automation through repositoriesExperience deploying and managing Single Sign On (SSO) solutionsExperience working with Load BalancersExperience using centralized sever management software solutionsExperience working with Management Systems and SNMPManaging and deploying Windows domains, Active Directory, DHCP, IIS and DNSSolid understanding of Databases (Microsoft SQL)Successful working under time constraints and deadlinesAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Provides vision on how they may be improved and developed.Understands and explains the interactions between systems, applications, and services within the environment, and evaluates the impact of changes or additions to the environment.Participates in the evaluation and/or selection of solutions or products, including requirements definition, vendor and product evaluations.Acts as a local expert for areas of domain expertise. Acts as an escalation point for technical teams and provides hands on expertise.Applies strong analysis, research and problem-solving skills across a wide array of systems and situations, including those which may be unfamiliar, in order to address critical issues.To Land This Gig You'll Need: Bachelor's Degree in Computer Science, Business Information Systems, related field or equivalent work experience requiredExperience designing and implementing systems solutions in private and public cloudsExperience designing, deploying and managing HPE and Cisco UCS servers/solutionsExperience designing, deploying and managing storage solutions (Pure, NetApp) as well as public cloud storage10+ years in Windows Server Administration7+ years working with VMware software/solutions, managing and deploying virtual environmentsExperience with scripting and automation languages (powershell, bash, chef, CloudFormation, Terraform, etc. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. Cloud Systems Architect and other Cloud Infrastructure teams, designing new solutions, optimizing existing environments, and assisting the Systems Engineering team in deployments. Key responsibilities will include, but not limited to, researching alternative designs, recommending new hardware or software based on analysis of emerging trends, automating processes and deployments, designing compute, VMware, storage, backups, fiber-channel, security, ADFS, monitoring and more for a large scale, global, hybrid cloud environment. Additionally, the position requires creating, updating, and maintaining meticulous documentation. It is imperative for the individual to gain a thorough understanding of the business requirements, effectively translating them into well-designed, testable solutions that ensures high availability and actively contributes to their seamless deployment in a production-ready state.A Typical Day Might Include the Following:Acts as an internal consultant role across the enterprise providing architectural perspective and vision, in addition to deep analysis and problem-solving where needed.Identifies important potential technologies and approaches to address current and future needs within the enterprise, and evaluate their applicability and fit, as well as leading the definition of standards and best-practices for their use.Is able to provide hands-on application of technologies and processes to support proof-of-concept development, review of critical systems and training to other teams within the organization.May be required to function as a technical lead on projects of any size as necessary.Communicates detailed technical information in both written and verbal form across a wide range of audiences, including business stakeholders, users, developers, project management, and other architects.Collaborates with colleagues, customers, vendors, and other parties to understand and develop architectural solutions across the enterprise.Leads and/or facilitates the development of appropriate standards and best practices, in addition to the paths by which they may be achieved and monitored.Develops a sound understanding of existing systems and processes, their strengths and limitations, and the current and future needs of the environment in which they exist. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Cloud Architect - SystemsLocation: Salt Lake City, UT This position is responsible for the design of the global systems architecture environment ensuring fault tolerant, highly reliable and highly available system infrastructure is in place and performing at optimum levels. The position will focus on NICE-CX Production environment, including both public and private clouds. The successful candidate will work closely with the Sr. We’re ambitious. We’re relentless. NICE is proud to be an equal opportunity employer. Constantly.
Senior Cloud Systems Engineer
Company: NICE Ltd
Location: Other US Location
Posted Aug 12, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. PCI/SOX/HiTrust/ISO)About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. This role is responsible for supporting systems hosted in our Private Cloud and performing system administrative functions such as patch management, trouble-shooting hardware, application and OS issues, and deploying customer environments using Windows Server and Linux in a highly secure service provider environment.The ideal candidate for this position will have 8+ years of relevant work experience, preferably in a fast paced, dynamic environment. We’re ambitious. NICE is proud to be an equal opportunity employer. Additional requirements include:Familiar with ITIL FrameworkAbility to lead a project to completionStage and deploy Windows OS images on serversExperience working in a SaaS environmentCoordinate and lead routine system patching and general administration on Windows and Linux serversSubject Matter Expert (SME) for systems related issuesProvide Level 1 technical support for security related issuesExperience with Systems Management software especially BigFixMaintain IT asset management systemActive Directory Subject Matter ExpertSystem architecture and/or design skills and experienceSoild understanding of networking concepts and fundamentalsDevelop and maintain system documentationParticipate in a 24 x 7 on-call rotation scheduleAbility to work flexible schedule:Periodic nights and/or weekendsAbility to lift 70+ pounds in the data center (Installing and maintaining equipment)Required Skills / ExperienceStrong Knowledge of the Following Technologies:BS/BA in computer science or information systemsMinimum 6 years system administration experience in a Windows server environmentProficient with Windows Power Shell or other current scripting languagesStrong working knowledge of TCP/IP network fundamentals and common protocols such as FTP, SSH, SMTP, HTTP, HTTPSExperience with various systems management, monitoring, diagnostic, and troubleshooting toolsExcellent technical problem-solving skills combined with strong customer service attitudeAbility to work with development and operations teams to achieve desired results on common projectsAdvanced understanding of computer systems characteristics, features, and integration capabilities.Proven analytical and problem-solving abilitiesSelf-motivated individual who can work independently and as a team player, willing to share knowledge and train coworkersAbility to balance multiple priorities and projectsExcellent interpersonal skillsExcellent attention to detailAbility to communicate clearly and effectively, both verbally and in writing, in order to discuss/document technical informationCertification in vendor or industry technologies, e.g. Microsoft, Linux, etcAbility to handle urgent interruptions with poise and professionalismDesired Skills / ExperienceStrong Knowledge of the Following Technologies:Organized and detail oriented with excellent time management skillsHighly motivated individual with a sense of urgency and ownershipHands on experience working in a data center environmentVirtualization Experience a plus especially VMwareExperience working in a Security compliant environment (e.g. We’re relentless. Constantly.
Implementation Engineer
Company: NICE
Location: Remote
Posted Aug 10, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. ContactEngine transforms the way global brands engage withtheir customers – saving brands millions and making their customers happier.For more information, visit www.contactengine.com About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Implementation EngineerAbout NICE and ContactEngine…NICE&8239;Ltd (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the 100 largest corporations in the world, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Pro-active and omni-channel, ContactEngine leverages artificial intelligence, natural-language processing, and machine-learning so that global brands can transform their customer journeys. In consultation with the Customer Success team, Product development, and AI innovation teams you will help design and implement the business and technical requirements of ContactEngine deployments for Market Trials and Production releases.Key Responsibilities…Become an expert in ContactEngine solution design consultancy and implementationLearn Client’s business processes to define and document requirements for automated transactions of proactive customer journeysDocument End to End Application Integration SpecificationsConfigure, perform E2E testing, debug and deploy the SaaS platform based on client requirementsDefine and implement ContactEngine customer journey optimisation strategies by utilising data analytics in conjunction with a deep understanding of the ContactEngine transactional data modelWrite queries in SQL and build reports and dashboards.Collect, organise, analyse, and disseminate information with attention to detail and accuracyWrite and debug code snippets (in JavaScript)Design and test APIsAssist with training of new implementation specialistsProvide on-call support to customersKnowledge/Experience…Basic Qualifications:Graduated with a degree in a Computer Science / Business Analytics / Data Analytics / STEM type degreeKnowledge of basic programming languages and data structuresKnowledge of data analysis and SQLCurious with a passion for learningA keen problem solverAbility to successfully work in a team-oriented, highly collaborative environment Preferred Qualifications:If you don't have these but are willing to learn, please apply:Technical expertise in data structure extraction and summarizationExperience with JavaScript, C, SQL, HTML, CSS, PythonExperience with integration toolsApplication knowledge of Excel, Tableau (or similar BI tool) Visit www.ContactEngine.comFollow @contactengineEmail [email protected] LimitedTollbar House, Tollbar Way, Hedge End,Southampton, Hampshire,SO30 2ZPContactEngine is a Conversational AI technology that enables brands to proactively engage customers in conversations that fulfil business objectives. Innovation efforts in cloud-native open platforms, artificial intelligence and analytics is driving rapid growth of our software products with reported revenues of USD 1.7 billion in&8239;FY&8239;2020.&8239; ContactEngine has recently become a part of the NICE CX suite and is a market leader in proactive conversational AI. ContactEngine is a cloud-hosted conversation platform. This means that as well as being lower cost, ContactEngine can drive corporate KPIs harder and faster, as well as improve the customer experience.More about the role…As an Implementation Engineer, you will work on projects that are critical to our client's success. We’re ambitious. NICE is proud to be an equal opportunity employer.
Senior Program Manager
Company: NICE
Location: Salt Lake City, UT
Posted Aug 09, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. 1 cloud customer experience platform, NICE CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE CXone provides the world’s No. Technical or industry certifications are preferred in addition to the required education/experience.4+ years of project leadership in a cross-functional environment4+ years hands-on experience working in a key software development lifecycle role3+ year of demonstrated success defining and launching products3+ years of demonstrated experience writing software specificationsExperience with Agile/Scrum, RUP, and other modern development methodologies – preferably serving as a Scrum MasterDemonstrated progressive work experience in a lead roleProactive, responsive and committed to removing roadblocks to fulfill timelinesStrategic thinker, consensus builderUnderstands and translates non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiencesAbility to interact well with technical and non-technical people and serve as a bridge to translate complex requirements and conceptsExperience working with and influencing cross-functional teams without formal authorityStrong technical background with experience in communications, telephony, hosted-solutions, or contact center related fieldsStrong organizational skills and ability to manage multiple simultaneous projects in a changing and fast paced environmentExcellent facilitation, interviewing, and presentation skillsExcellent written and verbal communications skillsExperience Preferred: Product Management experience using formal techniques and principlesExperience working with graphical user experience and user interface designExperience working with object-oriented software development, web services, web development or other similar technical productsUnderstanding of standard engineering processes and software development methodologiesExperience with user acceptance testing, regression testing, integration testing.PMI, PMP, Certified Scrum Practioner, Certified Scrum Master certificationsABOUT NICE CXone: NICE CXone makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. This person is responsible for driving organizational success through governance, standardization, and planning efficiency efforts. Major Functions/ResponsibilityThe Program Manager collaborates with Product Management to disseminate market requirements and concepts into actionable work items for Architects, Software Engineers, and Quality Assurance Engineers.Execute the product vision through the software development lifecycle to ensure program goals are met.Interface with teams throughout company to drive, plan, and implement software objectives.Work closely with Product Management to break down product backlog items and disseminate them into technical requirements.Drive and lead the team on a daily basis ensuring that team plans, estimates, documents, and products deliver features on schedule and within budget.Perform the scrum master role for multiple teams.Identify resource conflicts, influence and facilitate course corrections to fulfill key project milestones.Provide timely project status updates, risks and issues to all stakeholders.Coordinate Release Management to schedule, communicate and drive releases onto each environment.Give clear and timely direction for product and project questions.Coordinate with Product Management for product launches and technical documentation.Be an expert with respect to the product line and usability.Create and communicate visual layouts and proof-of-concepts.Good understanding of competitive landscape.Maintain and share deep understanding of the product from the end-user perspective.Research available technologies and capabilities in order to drive the most effective product solutions.Participate in continuous process and program improvement that lead to reduced costs, time-to-market and increased predictability.Occasional travel for client-site visits or industry tradeshows.May also manage other program or project managers.Occasional staff selection, coaching, goals, performance, and evaluations.Share job knowledge, skills and ideas with other employees.Follow the company Code of Ethics and inContact policies and procedures at all times.Communicate in an effective and professional way with customers in and outside of inContact.Required Education, Experience and Job Related Skills:Bachelors or Masters Degree in Computer Science, Information Technology or related field or equivalent work experience required. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Senior Program ManagerLocation: Salt Lake City, UT (hybrid, 2 days on-site) The Sr. Fulfilling the role as Senior Program Manager will help drive, plan and standardize software development activities from concept to completion. NICE is proud to be an equal opportunity employer. We’re ambitious.
Premier Account Executive - (Cental)
Company: NICE Ltd
Location: Other US Location
Posted Aug 10, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Makes presentations as necessary to same.Build trust and rapport with current and potential customers.Regularly closes deals and builds future pipeline within or exceeding goals.Completes all NICE paperwork timely - expense reports, sales call logs, etc.Regularly keeps direct supervisor apprised of issues and potential sales.Travel required 50%.To Land This Gig You'll Need:Bachelor’s Degree in Business Information Systems, Marketing, Communications or similar field or equivalent work experience required.3 + years sales experiencePrevious experience in telecom, call center, software or hardware industriesHighly professional demeanor - presence, voiceDemonstrated high level competency in written and verbal communicationsDemonstrated success working with little to no direct daily supervision in a home office settingBonus Experience: Sales Engineering experienceTelecomm sales experienceSaaS experienceAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re ambitious. NICE is proud to be an equal opportunity employer. This position is required to increase revenue streams in small business, commercial, government, and contact centers.As a Premier Account Executive, a Typical Day Might Include the Following:Meets and exceeds assigned sales quota.Build and maintain relationships with potential and current customers and sales partners.Assist and support Sales partners in sales effort by participating in sales calls and closing efforts.Maintain product knowledge by attending weekly trainings.Attends tradeshows.Travels as needed to maximize growth and revenue, while adhering to all NICE travel policies and requirements.If remote from NICE headquarters, maintains appropriate home office within NICE allowances.Makes in person sales callsInteracts with all levels of organization. We’re relentless. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Premier Account ExecutiveLocation: Mid-Atlantic (Remote)The Premier Account Executive is responsible for seeking and maintaining relationships with NICE Sales Partners and identifying sales opportunities and building market share in their regions. Constantly. And we make an impact.