Jobs at Rackspace
2,946 open positions
Professional Services Director, Americas Cloud Practice
Company: Rackspace Technology
Location: Remote
Posted Mar 19, 2024
The text describes a high-level job role, Americas Professional Services Director, responsible for managing the Cloud and Infrastructure business unit for the Americas. The role involves P&L leadership, strategy development, sales growth, solutioning, delivery, partnering with Hyperscalers, team management, talent management, operational excellence, technical thought leadership, and client relationship management. The job requires extensive experience in leading technology-focused professional services businesses, deep understanding of Hyperscaler/Cloud offerings, and strong leadership skills. The role is based in the US and involves significant travel. The anticipated starting pay range varies by state, with the highest range in California, New York, and New York City.
OpenStack and Kubernetes Cloud Engineer IV- AU
Company: Rackspace Technology
Location: Remote
Posted Mar 18, 2024
The Cloud Engineer role at Rackspace Technology is a critical position that requires advanced technical expertise in cloud platforms, automation, and Linux systems. The role involves providing high-level technical support to customers, resolving complex issues, and collaborating with cross-functional teams. The ideal candidate should have a Bachelor's Degree in a related technical field and at least 8-11 years of experience in technical engineering and administration. They should possess strong skills in areas such as virtualization, automation, containers, storage technologies, networking, and cloud computing. The role also requires excellent communication skills, problem-solving abilities, and the capacity to work under pressure. Rackspace Technology is committed to offering equal employment opportunities and fostering a diverse and inclusive work environment.
Director of Global Sales Training and Enablement (Hybrid - San Antonio, TX)
Company: Rackspace Technology
Location: San Antonio, TX
Posted Mar 17, 2024
The Director of Global Sales Training and Enablement will build and transform the enablement team to be a world-class global function, focusing on training, onboarding, content, and enablement for field-facing team members. This role will collaborate with senior leadership to identify skills gaps, make recommendations, and lead enablement execution for the global sales strategy and operations team. Responsibilities include developing selling tools, collateral, and training, creating a competency model for field and inside sales, and managing sales training and certification programs. The ideal candidate should have 10+ years of experience in business operations, sales operations, or sales, with a proven ability to create and implement sales enablement training programs. Strong analytical, project management, and leadership skills are required.
Sr Machine Learning Engineer (GCP)
Company: Rackspace Technology
Location: Remote
Posted Mar 18, 2024
Rackspace Technology is seeking a Senior Machine Learning Engineer with extensive experience in ML engineering and infrastructure, particularly on GCP. The role involves developing ML infrastructure, designing automation strategies, engaging with clients, and maintaining technical documentation. Requirements include proficiency in ML frameworks, GCP services, DevOps principles, and containerization technologies. The ideal candidate should have a Google Cloud Professional certification, 4+ years of experience in customer-facing roles, and a proven track record in engineering ML systems at scale.
Network Engineer I
Company: Rackspace Technology
Location: Remote
Posted Mar 19, 2024
The Network Operations Network Engineer I position at Rackspace Technology involves providing high-level technical expertise to maintain critical networking systems. The role requires owning complex network issues, monitoring network hardware failures and configuration issues, and responding to issues escalated from internal and external customers. The ideal candidate should have 18 months of recent networking experience, a CCNA-level aptitude, and a minimum of 12 months of experience in a customer service role. Rackspace Technology is a multicloud solutions expert, offering end-to-end solutions and a commitment to equal employment opportunity.
Adobe Experience Manager (AEM) Engineer
Company: Rackspace Technology
Location: Remote
Posted Mar 17, 2024
Rackspace is looking for an AEM Engineer to join their team. The role involves providing deep application support and advisory services for the AEM platform and associated technologies. The engineer will work closely with customers and internal teams to provide a seamless and customized design, architecture, and support experience.
Team Lead, Salesforce SFDC Administration & Support
Company: Rackspace Technology
Location: Remote
Posted Mar 16, 2024
<p><span>As the Team Lead of the Tier I and Tier II Support of GTM Applications team you will be instrumental in supporting optimizing and augmenting our Salesforce and GotoMarket applications The primary focus will be on SFDC Application Administration and Configuration utilizing declarative development techniques for effective customization aligned with organizational needs Additionally the Tier I and Tier II Support Team extends to critical data stewardship for GTM applications and tight knit collaboration with Software Engineering teams for seamless integration Queue management and delivering exceptional customer service to stakeholders such as Sales Customer Success Managers and Sales Ops are integral to a successful Team Leader <span><p> <p><span>This position is ideal for someone who is deeply curious thrives on optimizing LeadtoContract platforms and provides excellent customer support An individual who understands what good looks like in future state of the systems and enjoys contributing to a dynamic work environment will be effectivein leading the Tier I and Tier II Support team towards success <span><p> <p><br ><p> <p><b>Role can work remotely in the states of Ciudad de Mexico Jalisco Nuevo Leon Aguascalientes Queretaro Estado de Mexico and Puebla You need to be based in Mexico at one of these locations<b><span> <span><p> <p><b>Responsibilities<b> <p><ul><li>As the Team Lead for the Tier I and Tier II Support within the GTM Applications team you will be at the forefront of optimizing our Salesforce and GotoMarket applications Your role encompasses a spectrum of responsibilities including <li> <p><b>Salesforce Administration and Configuration through Declarative Development<b> <p> <li>Serve as the lead IT administrator of Salesforce responsible for roadmap and architecture including configuration user management report generation version planning licensing and platform upgrades <li> <li>Lead the customization and optimization efforts of the Salesforce platform employing declarative development to tailor the system to our organizations specific needs <li> <li>Proactively identify gaps in data model page layouts and object configuration in order to streamline key business process within the platform <li> <li>Develop Salesforce dashboards interfaces database functions and platform modules <li> <p><b>Daily Production Support<b> <p> <li>Own daily production support of applications within your scope ensuring seamless operations and timely issue resolution Applications in scope include Salesforce and LeadtoContract homegrown applications <li> <p><b>Bug Triage and Production Incident Handling<b> <p> <li>Utilize a systematic approach to triage bugs and handle production incidents efficiently minimizing their impact on operations <li> <li>Communicate and document effectively workarounds and updates through resolution lifecycle <li> <li>Work with engineering teams to effectively identify and resolve back end production issues <li> <p><b>App Health Monitoring<b> <p> <li>Actively monitor the health of applications identifying and addressing potential issues proactively to maintain a robust and reliable application environment <li> <p><b>GTM Application Data Stewardship<b> <p> <li>Ensure the integrity and quality of GTM application data implementing best practices for data management and collaborating with relevant teams to uphold data standards and compliance <li> <li>Develop and maintain data models and data integration strategies to ensure consistent and accurate data collection and reporting across Salesforce and related systems <li> <p><b>Support Queue Management and Customer Service<b> <p> <li>Lead support queues to provide exceptional customer service to key business stakeholders including Sales Customer Success Managers and Sales Ops Your responsiveness and effective communication will be pivotal in meeting their needs <li> <li>Manage workforce allocation to cover multiple time zones holiday calendars and support needs <li> <li>Ongoing management of support team KPIs SLAs and quality of service <li> <p><b>SFDC Object Architecture Design and Reviews<b> <p> <li>Collaborate closely with the team to support the design and reviews of the core SFDC object architecture Align these efforts with Rackspaces data model to ensure a robust scalable and strategically aligned Salesforce architecture <li> <li>Maintain a high level of knowledge on the Salesforce platform and associated technologies to ensure a bestinclass operating environment <li> <li>Your leadership will be instrumental in driving the success of our GTM Applications team ensuring optimal performance streamlined processes and an enhanced user experience Forming deep connections to business stakeholders and becoming a trusted and reliable point of contact to leadership is key to success <li> <ul><p><b>Qualifications<b> <p><ul><li>Bachelors degree in computer science business engineering information technology information systems software engineering or equivalent work experience <li> <li>3+ years in a Salesforce administration role <li> <li>1+ years in a team leadership position overseeing Salesforce Administrators and managing support queues <li> <li>Current Salesforce certifications AdministratorAdvanced Administrator Platform Developer 1 or 2 App Builder SalesService Cloud multiple certifications preferred <li> <li>Deep knowledge of Salesforce Sales Cloud and CPQ <li> <li>Experience with Salesforce admin tools such as data loading tools automation tools and debug tools data loading tools including data loader data import wizard automation tools like low and data tools like Salesforce Workbench <li> <li>Experienced in developing and implementing custom system integrations between Salesforce and other systems using technologies such as REST SOAP and middleware platforms <li> <li>Experienced in troubleshooting custom integrations <li> <li>Excellent attention to detail <li> <li>Excellent verbal and written communication skills The ability to communicate effectively articulate your thoughts clearly <li> <li>The ability to communicate effectively with others both individually and in front of an audience including the ability to organize your thoughts and deliver a message clearly <li> <li>History of successfully managing vendors and partners to ensure requirements are delivered to standard <li> <li>Ability to occasionally work outside regular business hours for Salesforce projects events andor problem resolution <li> <li>Maintain a high level of aptitude be eager to learn and seek critical feedback as a means for improvement <li> <p><b>SoftwareTools <b><p> <li> SFDC CRM Deep Daily<li> <li> Jira Deep Daily<li> <li> Tableau User understanding<li> <li> Office 365 Deep in Excel and PowerPoint Daily<li> <p><br ><p> <p><b>Discover your inner Racker<b> Racker Life<p> <p><br ><p> <ul><p> <p><p>Assigned to regular working hours<p> <p>LIGP1<p> <p>LIRemote<p> <p><br ><p> <p><br ><p> <p><b>About Rackspace Technology<b><p> <p>We are the multicloud solutions experts We combine our expertise with the worlds leading technologies across applications data and security to deliver endtoend solutions We have a proven record of advising customers based on their business challenges designing solutions that scale building and managing those solutions and optimizing returns into the future Named a best place to work year after year according to Fortune Forbes and Glassdoor we attract and develop worldclass talent Join us on our mission to embrace technology empower customers and deliver the future<p> <p> <p> <p> <p> <p><b>More on Rackspace Technology<b><p> <p>Though were all different Rackers thrive through our connection to a central goal to be a valued member of a winning team on an inspiring mission We bring our whole selves to work every day And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age color disability gender reassignment or identity or expression genetic information marital or civil partner status pregnancy or maternity status military or veteran status nationality ethnic or national origin race religion or belief sexual orientation or any legally protected characteristic If you have a disability or special need that requires accommodation please let us know<p> <p><p>
Software Developer (C# , Angular)
Company: Rackspace
Location: India
Posted Mar 18, 2024
Rackspace Technology is seeking a Software Developer with extensive experience in various technologies including Python, C#.NET, JavaScript frameworks, HTML5, CSS3, databases, shell scripting, and CI/CD pipelines. The ideal candidate should have advanced knowledge in multiple technologies, a systematic problem-solving approach, and the ability to generalize solutions. Rackspace Technology is committed to offering equal employment opportunities and fostering a diverse and inclusive work environment.
Presales Data Architect - GCP
Company: Rackspace Technology
Location: Remote
Posted Mar 17, 2024
<p>In this role you will be helping to grow the Rackspace Cloud data practice You will be the expert in the region and support the sales of our data projects on Google Cloud Our Presales Data Architects are experienced technologists with technical depth and breadth along with strong interpersonal skills In this role you will work directly with our sales team to propose solutions to customers to achieve business outcomes using Google Cloud<p> <p><br ><p> <p>This is a solutions presales role that places significant emphasis on consultative engagements with a wide range of customer stakeholders Business Owners Business Analytics Data Engineering teams Application Development End Users and Management teams<p> <p><br ><p> <p>Successful candidates will be adept at evangelizing the Rackspace Data Services value proposition across Professional Services and Managed Services aligning it to each unique set of customer challenges and articulating the business benefits that can be delivered<p> <p><br ><p> <p>A key aspect of the role is to engage with customers early in their transformation journey to establish Rackspace credentials as a partner that can help assess plan and execute the required data transformation or modernization<p> <p><br ><p> <p><b>Responsibilities<b> <p><ul><li>Data Architect is client facing presales technologist that works with designated accounts and acts as a technical advocate for Rackspace clients<li> <li>You are responsible for understanding clients business requirements as they pertain to Data solutions qualifying opportunities and creating designs that match the requirements with appropriate products managed and professional services<li> <li>Is considered a thought leader and develops IP amp collateral for data and analytics<li> <li>Sells and positions implementation and advisory services primarily in their assigned LOB but also understands and advises clients on where other strategic and advisory services fit their needs<li> <li>Client Facing Sales Support Works with sales account team interfacing directly with the Rackspace prospects and customers<li> <li>Builds trusted advisor relationships understanding clients business challenges and proposing solutions<li> <li>Develops High Level Designs and Architectures Creates and documents architectures that address client business problems which can be used to ensure a smooth transition from presales to delivery<li> <li>Create Proposals Develop proposals SOWs Statements Of Work business cases and RFP responses<li> <li>Sales Planning Work with management and sales teams to develop account prioritization and support strategies that will ensure a longterm trusted relationship status<li> <li>Partner Relationship Management Develop healthy and trusted relationships with key partners in the geography<li> <li>Intellectual Property Development Contribute to the development of Rackspace intellectual property and industry recognition white papers speaking engagements etc<li> <li>Administrative Overhead Respond to email phone calls complete timesheets in a timely manner expense reports and status reports as required Administrative Overhead<li> <li>Training Develop and execute a professional plan that will enhance skills<li> <li>Contribute to sales process improvement including developing knowledge bases creating sales tools and mentoring other Solutions Architects<li> <p><br ><p> <ul><p><b>Technical Requirements<b> <p><ul><li>2+ years of Google Cloud experience and 5+ years of experience as a Data Architect with a proven track record and experience leading engagements from design to implementation of data analytics solutions<li> <li>Advanced SQL skills including the ability to write tune and interpret SQL queries tool specific experience in the RDBMS listed above is ideal<li> <li>Strong Spark SQL Data Modeling Data lakehouse concepts<li> <li>Experience in defining the technical architecture on Google Cloud involving Cloud Storage BigQuery Dataproc Dataflow and Cloud Functions<li> <li>Experience in designing data models in BigQuery<li> <li>Proven experience in migrating databases like Teradata to BigQuery<li> <li>Proven experience in migration databases like mySQL Postgres and Oracle to Cloud SQL<li> <li>Certifications in architecture data engineering and development on Google Cloud<li> <ul><p><b>Other Requirements<b> <p><ul><li>Highly motivated selfstarter and team player and demonstrated success in prior roles<li> <li>Track record of success working through technical challenges within enterprise organizations<li> <li>Ability to prioritize deals training and initiatives through highly effective time management<li> <li>Excellent problem solving analytical presentation and whiteboarding skills<li> <li>Track record of success dealing with ambiguity internal and external and working collaboratively with other departments and organizations to solve challenging problems<li> <li>Strong knowledge of technology and industry trends that affect data analytics decisions for enterprise organizations<li> <li>Flexibility to travel in EMEA region<li> <li>German language a plus but not essential<li> <li>LIJB2<li> <li>LIRemote<li> <ul><p> <p><p>LIJB2<p> <p>LIRemote<p> <p><br ><p> <p><br ><p> <p><b>About Rackspace Technology<b><p> <p>We are the multicloud solutions experts We combine our expertise with the worlds leading technologies across applications data and security to deliver endtoend solutions We have a proven record of advising customers based on their business challenges designing solutions that scale building and managing those solutions and optimizing returns into the future Named a best place to work year after year according to Fortune Forbes and Glassdoor we attract and develop worldclass talent Join us on our mission to embrace technology empower customers and deliver the future<p> <p> <p> <p> <p> <p><b>More on Rackspace Technology<b><p> <p>Though were all different Rackers thrive through our connection to a central goal to be a valued member of a winning team on an inspiring mission We bring our whole selves to work every day And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age color disability gender reassignment or identity or expression genetic information marital or civil partner status pregnancy or maternity status military or veteran status nationality ethnic or national origin race religion or belief sexual orientation or any legally protected characteristic If you have a disability or special need that requires accommodation please let us know<p> <p><p>
Sr Big Data Infrastructure Engineer (GCP)
Company: Rackspace
Location: USA
Posted Mar 19, 2024
Rackspace Technology is seeking a Senior Big Data Infrastructure Engineer with extensive experience in developing and scaling data processing systems, particularly with technologies like Pub/Sub, Kafka, Kinesis, DataFlow, Flink, Hadoop, Pig, Hive, and Spark. The ideal candidate should have expertise in public cloud services, especially GCP, and experience with GCP managed services and cloud-based messaging/stream processing systems. They must be proficient in Infrastructure and Applied DevOps principles, utilizing tools for CI/CD and IaC like Terraform. Knowledge in containerization technologies such as Docker and Kubernetes is also required. The role involves implementing automation/DevOps best practices, creating automation, participating in work sessions with clients, completing technical documentation, and working effectively in a remote setting. A Google Associate Cloud Engineer Certification or other Google Cloud Professional level certification, along with 4+ years of experience in customer-facing software/technology or consulting, and experience with 'on-premises to cloud' migrations or IT transformations are mandatory. Strong programming abilities in Java and Python, and a technical degree in Computer Science, software engineering, or a related field are also required.
Cloud Service Management Consultant
Company: Rackspace
Location: India
Posted Mar 16, 2024
<p class=jobDescription> <p> <strong> Senior Service Management Consultant <strong> <p> <p> <p> <p> <strong> Experience required MUST 10+ yrs of relevant experience <strong> <p> <p> <p> <p> <strong> <u> <em> Must Have Skills <em> <u> <strong> <u> <em> <em> <u> <strong> <u> <em> ITIL Service Transition CCoE Cloud Governance and Operations <em> <u> <strong> <p> <p> <p> <p> <p> <p> <strong> JOB DESCRIPTION <strong> <p> <p> A Snr Service Management Consultant is required for an Infrastructure amp Cloud Hosting Services Consultancy to deliver customer engagements for their digital transformation journey This includes all aspects of Service Management and Cloud Foundations and is applicable to Corporate Fortune500 and midmarket enterprises The role involves delivering projects to enterprise grade customers through consultancy workshops across EMEA focusing on Best Practice Service Management and Cloud Service Management You will join a growing team and assist with the ongoing development of the consulting practice and have an ability to influence the consulting propositions and execution in this area <p> <p> <p> <p> <p> <p> <strong> JOB REQUIREMENTS <strong> <p> <p> The role requires ITIL Expert with a Consultancy background with preferred knowledge of ITSM tools with technical propensity for Infrastructure and Cloud based technologies is advantageous <p> <p> <p> <p> Youll need to have a strong mix of clientfacing skills managing workshops and presentations passion for technology problemsolving and project full lifecycle experience Specific technology experience with regards to the deliverables isnt necessary but a good grounding in Infrastructure and or cloud technologies is highly advantageous particularly if this includes organisational change management service management ITIL service transition and Cloud Governance <p> <p> <p> <p> The role centres around delivering the following to public and dedicated technology sets primarily but not exclusively focused in the arena of public cloud adoption <p> <p> <u> <em> <em> <u> <p> <p> <u> <em> A consulting methodology and toolkit to deliver a technology centre of excellence <em> <u> <p> <p> <u> <em> Advise and deliver in areas of Service Management IntegrationService Transition and Governance <em> <u> <p> <p> <u> <em> Advising a customer on the adoption of a service management framework such as ITIL but also IT4IT Togaf <em> <u> <p> <p> <u> <em> Providing best practice consultancy advice regardless of technology landing zone <em> <u> <p> <p> <u> <em> Develop Target Operating Model with IT4IT principles <em> <u> <p> <p> <u> <em> Develop Cloud Operations and Governance solutions for the customers <em> <u> <p> <p> <p> <p> This role is ideal for someone who has previously worked in a consulting capacity and worked in a clientfacing technology solutions delivery role and strives to delivery service management experience to mid to large enterprise organisations who can also be handson as required <p> <p> <p> <p> <strong> Essentials <strong> <p> <p> <p> <p> ITIL Expert <p> <p> Able to understand all technical aspects of complex technical estates <p> <p> Able to deliver Consulting workshops autonomously <p> <p> Knowledge of ServiceNow ITSM frontend application configuration <p> <p> Able to design and execute an outcome based methodology for both CCOE and Service Management Integration <p> <p> Able to drive Service Transition topics and support organization through their Change Management activities <p> <p> Knowledge of Cloud Technologies and CCoE Governance Structures <p> <p> Can conduct customer training education and walkthroughs <p> <p> Can articulate best practice approaches and practices <p> <p> Contribute to the generation of new business for the Consultancy <p> <p> <p> <p> <p> <p> <strong> PreSales Engagement <strong> <p> <p> Contribute to the preparation of proposals RFPRFI responses amp Statements of Work SoW This includes the analysis and development of scope and duration <p> <p> Regularly collaborates with Sales pursuit teams Programme amp Project Managers Solutions Architects Partners and extended crossfunctional teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation <p> <p> <p> <p> <strong> PERSON SPECIFICATION <strong> <p> <p> <strong> <em> Expertise Qualifications <em> <strong> <p> <p> <strong> <em> <em> <strong> <p> <p> ITIL Expert of equivalent qualifications or industry experience <p> <p> TOGAF certified is a strong plus <p> <p> Cloud Foundations certifications is a must <p> <p> Previous consulting experience within large scale enterprise organisations <p> <p> Inspires confidence in the consultancy approach and methods <p> <p> Can comprehend complex technical concepts <p> <p> Addresses customer conflicts or escalates to other team members as required <p> <p> Focus on customer wants and needs pertaining to change management <p> <p> Understands commerciallegal language in Statements of Work <p> <p> Able to capture customer requirements into an appropriate scope <p> <p> Align consulting outcomes with customer requirements <p> <p> Ability to adapt to a rapidly changing environment handling shifting priorities and ambiguity <p> <p> Leadership skills <p> <p> ServiceNow knowledge is a plus <p> <p> Decision making ability under pressure <p> <p> Ability to dissect a challenging situation and work through to a mutually agreeable action plan and monitor against it <p> <p> Cloud Certifications <p> <p> Calmness under pressure <p> <p> <p> <p> <strong> <em> Experience <em> <strong> <p> <p> ITIL ITSM framework implementation <p> <p> Cloud Centre of Excellence implementation <p> <p> CorporateOrganisational Change Management <p> <p> Service Management Process Integration <p> <p> ServiceNow <p> <p> Cloud Operations <p> <p> Technology adoption migration change programme involvement is advantageous <p> <p> <p> <p> <p> <p> <p> <p> <p> <p> <p> <p> LISM6 <p> <p> <p> <p> <p> <p> <strong> About Rackspace Technology <strong> <p> <p> We are the multicloud solutions experts We combine our expertise with the worlds leading technologies across applications data and security to deliver endtoend solutions We have a proven record of advising customers based on their business challenges designing solutions that scale building and managing those solutions and optimizing returns into the future Named a best place to work year after year according to Fortune Forbes and Glassdoor we attract and develop worldclass talent Join us on our mission to embrace technology empower customers and deliver the future <p> <p> <p> <p> <p> <p> <strong> More on Rackspace Technology <strong> <p> <p> Though were all different Rackers thrive through our connection to a central goal to be a valued member of a winning team on an inspiring mission We bring our whole selves to work every day And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age color disability gender reassignment or identity or expression genetic information marital or civil partner status pregnancy or maternity status military or veteran status nationality ethnic or national origin race religion or belief sexual orientation or any legally protected characteristic If you have a disability or special need that requires accommodation please let us know <p><p>
Security Solution Architect - IN
Company: Rackspace Technology
Location: Remote
Posted Mar 17, 2024
Rackspace Technology is seeking a specialized security solution architect in India to support sales teams and develop secure architectures for customers. The role involves engaging with various customer stakeholders, acting as a trusted advisor, and creating multi-faceted solutions. The ideal candidate should have extensive cybersecurity expertise, knowledge of cloud, applications, data, network, and identity security, and experience in solution architecture practices. Certifications such as CISSP, CCSP, or TOGAF are required, with additional technical certifications preferred. Rackspace Technology is a multicloud solutions expert, offering end-to-end solutions and a commitment to equal employment opportunity.