Jobs at Rackspace
2,946 open positions
Enterprise Architect - Pre-Sales
Company: Rackspace Technology
Location: Remote
Posted Mar 12, 2024
<p>Would you like to be part of a team that is redefining our customers business Rackspace Technology is leading the next paradigm shift in cloud computing and is looking for a world class candidate for the role of Presales Enterprise Solution Architect driving Multi Service Line large deals within our EMEA Public Cloud Presales team In this role youll be encouraged supported and rewarded for doing what is right for the longterm success of the customer and our business<p> <p><br ><p> <p>As a key team member youll consult on deals leveraging your technical expertise to transform business challenges into successful solutions Your role centres on driving sales growth identifying opportunities with existing clients and acquiring new ones<p> <p>Ideal candidates bring both technical depth for CXOlevel engagements and presalessales proficiency to collaborate seamlessly with clients and internal teams Youll strategically tackle business product and technical issues crafting compelling value propositions across various domains<p> <p><br ><p> <p>Comfortable discussing diverse topics from infrastructure and DevOps to TCO and cloud strategy youre a versatile problem solver Your responsibilities include leading the creation of proposals benchmarks pricing and innovative commercial models while building a toptier enterprise architect team to support sales pursuits<p> <p><b>Key Responsibilities<b> <p><ul><li>Lead large and strategic pursuits<li> <li>Architect multi service line deals<li> <li>Work with Sales Presales and delivery teams to create winning proposals and solutions<li> <li>Own response to RFPs and create high quality solutions and response documents<li> <li>Define unique solutions and win themes for solutions<li> <li>Create repository of reusable assets for Presales<li> <li>Create pricing and effort benchmarks over a period<li> <li>Use standard processes and tools <li> <li>Follow proper sales process and responsible for keeping pipeline updated<li> <li>Lead and manage a team of Enterprise architects and bid managers<li> <li>Collaborate with Service Line teams presales architects to create winning proposals<li> <li>Coordinate with delivery finance legal teams to complete multiservice line multifunctional deals<li> <li>Own the quality of solutions<li> <li>Create Improvement plans and drive higher efficiencies<li> <li>Collaborate with delivery teams to evaluate projects for technical feasibility and reasonableness<li> <li>Define and distribute team goals Ensure team operates within a defined set of standard operating procedures SOPs<li> <li>Review team documentation to identify trends risks and actions requiring intervention or escalation<li> <li>Work with internal departments and external vendors to provide comprehensive and complete solutions<li> <li>Provide instructions and supervision to team<li> <li>Coach and develops team<li> <li>Create weekly and monthly reports on Presales status and update leadership<li> <ul><p><b><b> <p><ul><li><b>10 years of experience in Presales and Solution Engineering for services deals <b><li> <li>10 years + managing large PresalesSolution Engineering Team 20+ in large Consulting and Services organizations<li> <li>10+ years of experience in solutioning Platform Infra Cloud services <li> <li>10+ years experience as Solution Architect in top Consulting or Services organization<li> <li>5+ years of experience as Enterprise architect<li> <li>Strong technical knowledge in both professional and managed services<li> <li>Excellent understanding of Public Cloud services across AWS Azure and GCP<li> <li>Good business and commercial acumen to handle pricing of complex deals<li> <li>Exceptional people skills the ability develop mentor engage and motivate staff to excellence<li> <li>Excellent attention to detail<li> <li>Excellent creative problemsolving abilities coupled with a desire to take on responsibility<li> <li>Strong attention to detail<li> <li>Strong communication skills verbal written interpersonal and presentation<li> <li>Excellent time management decisionmaking and organization skills<li> <li>Ability to develop and communicate individual goals and executable tasks based on functional and strategic goals and objectives<li> <li>Certifications<li> <li>AWS Azure GCP Certifications<li> <li>Experience working within frameworks such as TOGAF and COBIT Indepth knowledge of major cloud players frameworks and best practices such as the AWS WellArchitected Framework<li> <li>PMP or Prince 2 would be plus<li> <ul><p> <p><p>LIJH1<p> <p><br ><p> <p><br ><p> <p><b>About Rackspace Technology<b><p> <p>We are the multicloud solutions experts We combine our expertise with the worlds leading technologies across applications data and security to deliver endtoend solutions We have a proven record of advising customers based on their business challenges designing solutions that scale building and managing those solutions and optimizing returns into the future Named a best place to work year after year according to Fortune Forbes and Glassdoor we attract and develop worldclass talent Join us on our mission to embrace technology empower customers and deliver the future<p> <p> <p> <p> <p> <p><b>More on Rackspace Technology<b><p> <p>Though were all different Rackers thrive through our connection to a central goal to be a valued member of a winning team on an inspiring mission We bring our whole selves to work every day And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age color disability gender reassignment or identity or expression genetic information marital or civil partner status pregnancy or maternity status military or veteran status nationality ethnic or national origin race religion or belief sexual orientation or any legally protected characteristic If you have a disability or special need that requires accommodation please let us know<p> <p><p>
Software Developer (C# , Angular)
Company: Rackspace Technology
Location: Remote
Posted Mar 11, 2024
<p><span>Job <span>Opportunity<span> for Software developer <span><p> <p>Skill Python is added advantage<p> <p><span>6+ years of experience in software development engineering testing or a related field Solid software engineering fundamentals gained through training course work or relevant experience<span><p> <p><span> 6+ years experience as software engineer or similar role<span><p> <p><span> 6+ years of experience with cnet RESTful APIs WebAPINancyFxServiceStack<span><p> <p><span> 3+ years of experience with Frontend JavaScript frameworks like AngularJSAngularReactJS<span><p> <p><span> 3+ years of experience with HTML5 CSS3<span><p> <p><span> 4+ years hands on experience with debugging and troubleshoot application<span><p> <p><span> 4+ years experience with databases table design<span><p> <p><span> 3+ years hands on experience writing shell scripts nixwindows is a plus<span><p> <p><span> 3+ experience with application build and deployment<span><p> <p><span> Experience in deployment applications in IIS WebServer Windows Service<span><p> <p><span> Experience with CICD pipeline Jenkins SaltStackChefAnsible Git<span><p> <p><span> Experience with Queue Messaging ActiveMQRabbitMQKafka<span><p> <p><span> Experience with NoSql databases CassandraMongoDBScyllaDB<span><p> <p>Experience<span> with Java Grovy is a plus<span><p> <p><span> Basic understanding of networking flows is a plus<span><p> <p><br ><p> <p><span> Advanced knowledge in multiple technologies relevant to current activities in the business unit<span><p> <p><span> Demonstrates a systematic structured problem solving approach<span><p> <p><span> Advanced working knowledge of most technologies relevant to our core business<span><p> <p><span> Ability to generalize a specific problem and derive solution for a class of problem<span><p> <p><span> Ability to derive causal relationship from ambiguous data<span><p> <p><br ><p> <p><br ><p> <p> <p><p><br ><p> <p><b>About Rackspace Technology<b><p> <p>We are the multicloud solutions experts We combine our expertise with the worlds leading technologies across applications data and security to deliver endtoend solutions We have a proven record of advising customers based on their business challenges designing solutions that scale building and managing those solutions and optimizing returns into the future Named a best place to work year after year according to Fortune Forbes and Glassdoor we attract and develop worldclass talent Join us on our mission to embrace technology empower customers and deliver the future<p> <p> <p> <p> <p> <p><b>More on Rackspace Technology<b><p> <p>Though were all different Rackers thrive through our connection to a central goal to be a valued member of a winning team on an inspiring mission We bring our whole selves to work every day And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age color disability gender reassignment or identity or expression genetic information marital or civil partner status pregnancy or maternity status military or veteran status nationality ethnic or national origin race religion or belief sexual orientation or any legally protected characteristic If you have a disability or special need that requires accommodation please let us know<p> <p><p>
AWS Sales Executive V - San Francisco
Company: Rackspace Technology
Location: Remote
Posted Mar 13, 2024
<p><b>Must be commutable to the San Francisco Bay area<b><p> <p><br ><p> <p>Specializes in identifying developing and closing opportunities with new or existing customers the deliver incremental profitable growth and positive customer experiences Owns and develops customer relationships collaborating with both customers and internal resources to address customer and company priorities Leverages subject matter experts and provides solutions aligned with businessunit priorities to satisfy customer needs Responsible for the full sales cycle from winning new customers to growing share of wallet in targeted existing customers for Rackspace Utilizes industry knowledge to differentiate Rackspace and to acquire new customers and drive new footprintBuilds deep relationships with strategic customers and prospects presenting viable IT and business solutions Utilizes an entrepreneurial mindset to develop a hunting list of target customers aligned with Rackspaces multi cloud solutions Engages with Csuite executives leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions Plans and executes pursuit and win strategies for specified opportunities leads account reviews and provides support to ensure successful development and implementation of strategic account plans all while embodying Rackspaces core values in the sales arena Higherlevels responsible for large deal business development and retention of strategic new customer acquisitions and highvalue existing customers to generate sustainable revenues in line with business objectives <p> <p><b>Career Level Summary<b> <p><ul><li>Masterlevel seller<li> <li>Recognized as an authority within industry andor area of specialization<li> <li>Demonstrates mastery of sales techniques<li> <li>Completes the mostcomplex sales to the companys most important customers<li> <li>Acts independently<li> <li>Maintains a large influential network of contacts with highly visible industry presence<li> <li>Recognized as an subjectmatter expert within the company and requires indepth andor breadth of expertise in own job discipline and broad knowledge of other job disciplines within the organization function<li> <li>Solves unique problems that have a broad impact on the business<li> <li>Contributes to the development of organizational subfunction strategy<li> <li>Progression to this level is typically restricted on the basis of business requirements<li> <ul><p><b>Critical Competencies<b> <p><ul><li>Strategic Agility Demonstrates the intellectual dexterity to quickly pivot thinking and solutions based on new information Creates strategies that demonstrate customer focus and knowledge of the business at hand while leaving room for innovation and agile execution<li> <li>Drive for Results Drives high performance with unwavering commitment Passionately persists in the face of adversity and change Tracks progress and holds self and others accountable for results Comfortably shifts shortterm strategies when necessary in order to accomplish longterm objectives<li> <li>Relationship Building and Management Recognizes and responds effectively to the impact of their behavior on others Uses this understanding to pursue and build authentic relationships with Rackers and customers Creates an environment of trust enabling others to be open and vulnerable<li> <li>Growth Orientation Exhibits a growth mindset that quickly shifts ways of thinking and operating Maintains strong selfawareness of capabilities and impacts on others Is a passionate advocate for their own and acts as a catalyst for change<li> <li>Communication Articulates the Rackspace story focusing on our value proposition through the lens of customers and the marketplace Inspires action by conveying a compelling vision and purpose in meaningful messages Actively listens and takes care to provide the right people the right information at the right time<li> <li>Collaboration Focus on wider business priorities when solving planning and implementing in order to optimize our collective results Demonstrates care and wider accountability for others success Displays vulnerable decision making and accepts influence of others for optimal business outcomes<li> <li>Business Acumen Demonstrates a deep and applicable understanding of how the business achieves its goals and objectives Is knowledgeable in current and future practices trends technology and information affecting the organization Knows the competition and is aware of how strategies and tactics work in the industrymarketplace<li> <li>Consulting Understands the problem the customer is trying to solve and then recommends a solution that will specifically address that problem Engages customers in identifying issues options and desired outcomes while keeping the customers best interests in mind Acquires a keen perspective on the customers business and operational needs Uses that broadening view to help resolve more complex and difficult issues and to anticipate new customer needs<li> <li>Influencing Exhibits the ability to persuade or convince others to support an idea recommendation or direction Understands who the key decision makers are and uses persuasion to gain the support and cooperation from all parties involved to achieve a desired course of action consistent with the organizations strategic goals and objectives<li> <li>Motivation SelfStarter Actively seeks and identifies opportunities to contribute to and achieve goals Maintains a sense of purpose value and ownership of their work and does so independently with little to no direction<li> <ul><p><b>Key Responsibilities<b> <p><ul><li>Other Incidental tasks related to the job as necessary<li> <li>Responsible for full sales cycle from lead to close<li> <li>Builds and owns account plans including pursuit plan timeline deliverables and goals for named prospects and strategic accounts assigned to them<li> <li>Builds and owns integrated portfolio plan to prioritize activities targeted at prospects and customer base<li> <li>Provides input into additional strategic pursuits within territory that align with overall Rackspace competitive strategy<li> <li>Coordinate with Marketing and BDRs to select targeted marketing plays to run for sales plays<li> <li>Leads defined sales process for all Rackspace solutions<li> <li>Conduct targeted outbound prospecting within assigned accounts Collaborates with sales support on outbound efforts and lead generation activities<li> <li>Utilizes business relationships to drive new business opportunities for new andor existing enterprise accounts<li> <li>Engage potential customer to understand highlevel needs and verify right fit for Rackspace solution and to qualify leads based on set framework<li> <li>Performs proactive assessments of how well Rackspace solutions meet the customer requirements and what customization would be required presents the assessment to customers as part of the sales process<li> <li>Lead efforts to create proposal for solution to prove value add Provides customers with Rackspace product offering based on facts and an understanding of their currentfuture business needs and objectives<li> <li>Develops and delivers innovative strategies that benefit customers andor customers<li> <li>Develops and nurtures relationships with key stakeholder to drive decisions that result in the close of the sale<li> <li>Leads the negotiation closure and documentation of customer contracts and renewals<li> <li>Recognized as an expert within Rackspace<li> <li>Proactively identifies and participates in the resolution of complex problems that impact the direction of the business<li> <li>Identifies opportunities to create promoter Partners amp Customers and works to identify new ways to leverage our product set in order to delight them<li> <li>Cultivates and maintains strong relationships with Support Teams Account Managers and Sales Support Teams<li> <li>Works closely with Sales Engineers Technical Sales Reps to perform in depth assessment of customer needs and infrastructures<li> <li>Utilizes business relationships to drive new opportunities<li> <ul><p><b>Knowledge<b> <p><ul><li>Regarded as the technical expert in their job discipline within the organization<li> <li>Requires indepth andor breadth of expertise in own job discipline and broad knowledge of other job disciplines within the organization function<li> <ul><p><b>Skills<b> <p><ul><li>Ability to anticipate business issues recommends product process or service improvements<li> <li>Able to overcome a high level of resistance that will be encountered early in the sales process<li> <li>Entrepreneurial mindset<li> <li>Able to communicate the same message in a different way to both technical and businessoriented people<li> <li>Superior ability to adapt messages to stakeholders at all levels of the company from CTO level to frontline technical support<li> <li>Strong presentation written and verbal communication skills Goal oriented with superior work ethic<li> <li>Able to influence others in decisionmaking<li> <li>Superior negotiation skills and the ability to negotiate with many personality types<li> <li>Effective time management skills and the ability to work numerous projects at once<li> <li>Strong problemsolving skills and a high level of patience and the ability to nurture<li> <li>Able to develop and manage internal and external business relationships of various temperaments talents and convictions<li> <ul><p><b>Education<b> <p><ul><li>Bachelors degree in Sales Marketing Business or a related field preferred<li> <ul><p><b>Experience<b> <p><ul><li>12 14 years of experience in the field of role required<li> <li>Experience cultivating new business with new andor existing customers required<li> <li>Prefer successful account managementIB sales experience incorporating valueservice selling in business or marketing experience<li> <ul><p><b>Travel<b> <p><ul><li>Domesticinternational travel required greater than 50<li> <ul><p><b>Disclaimer<b> <p><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification It is not designed to contain or to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of the employee assigned to this job<li> <ul><p> <p><p><b>Are you a Racker<b><p> <p>Rackers thrive in fastpaced environments built to inspire learning growing and innovating <p> <p> <p> <p>They are missioninspired valuesgrounded culturefocused and dedicated to making a positive impact in everything they do <p> <p> <p> <p>Rackers are inherently wired to solve problems and share ideas in small nimble teams <p> <p> <p> <p>As experts in what they do Rackers are serious about delivering a Fanatical Experience™ to our customers <p> <p>Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family<p> <p> <p> <p><b>Why work at Rackspace Technology<b><p> <p><i>Find your fanatical<i> We deliver the best customer experience in the industry to businesses that perform lifesaving research power cities and feed millions<p> <p> <p> <p><i>Come as you are<i> Cultivating inclusion is not just the right thing to do it enables us to win Our Executive Inclusion Council and Racker Resource Groups RRGs partner to enable an inclusive workplace and drive initiatives such as Rackspaces participation in the annual Texas Conference for Women<p> <p> <p> <p><i>Satisfy your curiosity<i> No matter where you are going we can help you get there Our internal learning department Rackspace University® provides training and development to Rackers from Microsoft™ certifications to effective leadership training our goal is to help you grow<p> <p> <p> <p><i>Make a difference<i> At the core of every Racker is a drive to leave the world better than we found it and we are passionate about giving back to our communities across the globe While Rackers can leverage paid volunteer time off for any cause our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others<p> <p> <p> <p><i>Live life completely<i> We offer a wellrounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle So while our Rackers are busy taking care of our customers we take care of our Rackers<p> <p><span> <span><p> <p><span> <span><p> <p><span>LIRemote LICM1<span><p> <p><span> <span><p> <p><span><span><span> <span><span>The following information is required by pay transparency legislation in the following states CA CO HI NY and WA This information applies only to individuals working in these states <span><p> <p><span><span><span> <span><span>The anticipated starting pay range for Colorado is <span><i>160400 282150<i><p> <p><span><span><span> <span><span>The anticipated starting pay range for the states of Hawaii and New York not including NYC is <span><i>170000 299090<i><p> <p><span><span><span> <span><span>The anticipated starting pay range for California New York City and Washington is <span><i>186900 329010<i><p> <p><span><span><span> <span><span>Unless already included in the posted pay range and based on eligibility the role may include variable compensation in the form of bonus commissions or other discretionary payments These discretionary payments are based on company andor individual performance and may change at any time Actual compensation is influenced by a wide array of factors including but not limited to skill set level of experience licenses and certifications and specific work location Information on <span>benefits<span> offered is here<span><p> <p><span> <span><p> <p><br ><p> <p><b>About Rackspace Technology<b><p> <p><span>We are the multicloud solutions experts We combine our expertise with the worlds leading technologies across applications data and security to deliver endtoend solutions We have a proven record of advising customers based on their business challenges designing solutions that scale building and managing those solutions and optimizing returns into the future Named a best place to work year after year according to Fortune Forbes and Glassdoor we attract and develop worldclass talent Join us on our mission to embrace technology empower customers and deliver the future<span><p> <p><span> <span><p> <p><b>More on Rackspace Technology<b><p> <p><span>Though were all different Rackers thrive through our connection to a central goal to be a valued member of a winning team on an inspiring mission We bring our whole selves to work every day And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age color disability gender reassignment or identity or expression genetic information marital or civil partner status pregnancy or maternity status military or veteran status nationality ethnic or national origin race religion or belief sexual orientation or any legally protected characteristic If you have a disability or special need that requires accommodation please let us know<span><p> <p><span> <span><p> <p><br ><p> <p><p>
Engagement Manager
Company: Rackspace Technology
Location: Remote
Posted Mar 12, 2024
<p><b>Job summary <b><p> <p><br ><p> <p>Manages several individual but related projects to the required standard of quality within the specified constraints of time and cost for the customer The projects are typically medium to large with medium complexity and have high risk exposure Ensures the coherence of the Program and develops and<p> <p>maintains the appropriate environment to support each individual project within it Responsible for the program producing a result which is capable of achieving the benefits defined in the Statement of Work Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed<p> <p><b>Responsibilities<b> <p><ul><li>Understands SDLC and when to apply agile vs traditional methodologies to achieve the best outcome<li> <li>Applies understanding of the practices and information that impact an organization to plan each step of a project<li> <li>Profiles customer stakeholders to gain awareness of differing perspectives<li> <li>Anticipates and takes action to accomplish objectives finds alternatives accepts ownership for individual and team performance<li> <li>Manages multiple tasks with constrained resources determining relative urgency to make difficult tradeoffs maintains focus despite competing priorities and frequent context shifting<li> <li>Maximizes utility of resources using tools to track operational efficiency and effecting improvements<li> <li>Conducts presentations in English in executive settings to convey project management risk and technical information to stakeholders with varying comprehension levels<li> <li>Develops project plans defines timeframe prioritizes tasks and monitors progress to achieve objectives<li> <li>Coordinates different stakeholder perspectives to develop solutions thinks holistically to increase efficiency across organizational boundaries<li> <li>Makes accurate judgments regarding time required to complete work proactively manages team to ensure deadlines are successfully met balances priorities simultaneously and seeks guidance when necessary<li> <ul><p><b>Qualifications<b> <p><ul><li>Bachelors Degree in field related to role required<li> <li>2 4 years of experience in the field of role required<li> <li>Other Incidental tasks related to the job as necessary<li> <li>Manage customers aligning business objectives with coordinated service deliveries and ensure that our customers maximize the value they are seeing from their investment<li> <li>Act as the primary point of contact for one or more customers help to plan as well as oversee ongoing operations of our service delivery<li> <li>Work with customers by utilizing your project management skills to put together onboarding schedules and tasks<li> <li>Provide guidance on how best to utilize our services provide an escalation point for issues and help provide reporting to ensure customers faith in the service<li> <li>Create monthly and quarterly business reports to customers that demonstrate the ongoing value that our services provide<li> <li>Create and managing project plans and schedules in conjunction with cloud engineers and providing updates to customers on progress<li> <li>Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements<li> <li>Lead the root cause analysis effort with the delivery team when issues within a customer engagement arise<li> <p><br ><p> <li><b>Discover your inner Racker<b> Racker Life<li> <ul><p> <p><p><b> Role can work remotely in the states of Ciudad de Mexico Jalisco Nuevo Leon Aguascalientes Queretaro Estado de Mexico and Puebla You need to be based in Mexico at one of these locations<b><p> <p><br ><p> <p>LIGP1<p> <p>LIRemote<p> <p><br ><p> <p><br ><p> <p><br ><p> <p><b>About Rackspace Technology<b><p> <p>We are the multicloud solutions experts We combine our expertise with the worlds leading technologies across applications data and security to deliver endtoend solutions We have a proven record of advising customers based on their business challenges designing solutions that scale building and managing those solutions and optimizing returns into the future Named a best place to work year after year according to Fortune Forbes and Glassdoor we attract and develop worldclass talent Join us on our mission to embrace technology empower customers and deliver the future<p> <p> <p> <p> <p> <p><b>More on Rackspace Technology<b><p> <p>Though were all different Rackers thrive through our connection to a central goal to be a valued member of a winning team on an inspiring mission We bring our whole selves to work every day And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age color disability gender reassignment or identity or expression genetic information marital or civil partner status pregnancy or maternity status military or veteran status nationality ethnic or national origin race religion or belief sexual orientation or any legally protected characteristic If you have a disability or special need that requires accommodation please let us know<p> <p><p>
Cloud Sales Executive
Company: Rackspace
Location: Singapore
Posted Mar 11, 2024
<p class=jobDescription> <p> Cloud Sales Executive SG <p> <p> <p> <p> Must have Public cloud sales expereince <p> <p> <p> <p> JD and more details <p> <p> <p> <p> <a class=fontbold underline fontbold underline postingslink href=httpswwwmycareersfuturegovsgjobsalescloudsalesexecutiverackspacesingapore4cdfce9f7af7144fab672693dbc9208f rel=noopener noreferrer nofollow target=blank> Cloud Sales Executive Sales Retail Jobs Singapore | MyCareersFuture Singapore <a> <p> <p> <p> <p> <p> <p> Commercial seller focused in SG and ASEAN region <p> <p> 5 7 years of technology related business to business sales experience demonstrating a successful track record of accomplishing sales targets <p> <p> <p> <p> PRIMARY PURPOSE Drives the full sales cycle to win and grow strategic accounts for Rackspace Utilizes industry and strategic knowledge to execute large complex strategic business changing deals Penetrates and wins customer while also making them a net promoter Leverages an established network of references to win credibility <p> <p> Sales cycle 6 24 Months <p> <p> Medium to large Commercial Enterprise segment customers <p> <p> Customer centric mindset with the ability to interface with support team on a daily basis <p> <p> Moderate to highly complex configurations <p> <p> Sells to highlevel up to Csuite management <p> <p> Technology sales experience ideally selling managedprofessional services <p> <p> Hyperscaler experience <p> <p> <p> <p> KEY ACCOUNTABILITIES <p> <p> <p> <p> Builds and owns the account plans including pursuit plan timeline deliverables and goals for named prospects and accounts assigned to them <p> <p> Builds and owns integrated portfolio plan to prioritize activities targeted at named acquisition prospects and strategic accounts <p> <p> In partnership with regional sales manager finalizes named prospect and account lists providing input into additional strategic pursuits within territory that align with overall Rackspace competitive strategy additions will be limited <p> <p> Coordinates with Marketing to select targeted marketing plays to run for named prospects assists Business Development Reps in executing marketprospect plays <p> <p> Leads sales process for all Rackspace solutions particularly large complex multicloud pursuits requiring cross functional collaboration <p> <p> Collaborates with Service Delivery Managers to proactively identify and invest in higher service levels for a customer with low MRR but high wallet and to identify and pursue opportunities for upgrades crossselling and upselling <p> <p> Builds deep knowledge of customer business goals and industry to position Rackspaces technology solutions for future growth <p> <p> Conducts targeted prospecting within assigned and named accounts <p> <p> Engages potential client to understand highlevel needs and verifies right fit for Rackspace solution and to qualify leads based on set framework <p> <p> Leads efforts to create proposal for solution to prove value add <p> <p> Leads the negotiation closure and documentation of customer contracts and renewals for customers with growth potential <p> <p> Collaborates with prospective customers to select the best solution to meet their needs out of the full product portfolio <p> <p> Recognized as an expert within Rackspace <p> <p> Proactively identifies and participates in the resolution of complex problems that impact the direction of the business <p> <p> Develops and delivers innovative strategies that benefit customers andor clients <p> <p> Leads major business projects which impact a region or entire function <p> <p> Contributes to the development of annual organizational objectivespriorities <p> <p> Key Performance Indicators <p> <p> Meets or exceeds sales targets <p> <p> Meets or exceeds pipeline targets <p> <p> Ensures documentation necessary for the deal is properly maintained and updated and provides leadership updates on status resources and financial information <p> <p> Creates advocates out of clients by delivering fanatical customer experience and leverages client advocates to drive additional sales <p> <p> PERSON SPECIFICATIONS Knowledgeskillsabilities <p> <p> <p> <p> Business knowledge to understand customer needs and strategy and apply the value of Rackspace solutions to their specific situation <p> <p> Must have the experience and business savvy necessary to interact directly with CTO CIO VP and other senior roles within the customer organization <p> <p> Must have the business connections to gain access to new customers through selfdirected referrals and customer penetration activities <p> <p> May be regarded as the expert in their particular job family <p> <p> Requires indepth expertise andor breadth of knowledge of own job family and of other job families within the job function <p> <p> Able to anticipate business and industry issues and recommend new and innovative approaches to respond <p> <p> Able to communicate the same message in a different way to both technical and business oriented people Superior ability to adapt messages to stakeholders at all levels of the company from CTO level to frontline technical support <p> <p> Strong presentation written and verbal communication skills Goal oriented with superior work ethic <p> <p> Able to influence others in decisionmaking <p> <p> Superior negotiation skills and the ability to negotiate with many personality types <p> <p> Effective time management skills and the ability to work numerous projects at the same time <p> <p> Strong problem solving skills and a high level of patience and the ability to nurture <p> <p> Able to develop and manage internal and external business relationships of various temperaments talents and convictions <p> <p> EXPERIENCE <p> <p> Requires B2B sales experience in Managed or Cloud Hosting industry <p> <p> 6 9 years of experience selling technical products software or SaaS in a B2B environment <p> <p> Proven track record of exceeding sales and revenue targets getting immediate results while building repeatable processes and selling innovative technologies to medium and large organizations <p> <p> Successful acquisition sales experience incorporating valueservice selling in business or marketing required <p> <p> Experience in all facets of sales outbound lead generation follow up pipeline management training and closing skills required <p> <p> Documented success in closing revenue generating business and successful history working under a quota required <p> <p> Previous strategic selling experience required <p> <p> Bachelors Degree in Sales Marketing Business or a related field required <p> <p> EXPERIENCE <p> <p> Requires B2B sales experience in Managed or Cloud Hosting industry <p> <p> 6 9 years of experience selling technical products software or SaaS in a B2B environment <p> <p> Proven track record of exceeding sales and revenue targets getting immediate results while building repeatable processes and selling innovative technologies to medium and large organizations <p> <p> Successful acquisition sales experience incorporating valueservice selling in business or marketing required <p> <p> Experience in all facets of sales outbound lead generation follow up pipeline management training and closing skills required <p> <p> Documented success in closing revenue generating business and successful history working under a quota required <p> <p> Previous strategic selling experience required <p> <p> Bachelors Degree in Sales Marketing Business or a related field required <p> <p> Rackers thrive in fastpaced environments built to inspire learning growing and innovating <p> <p> They are missioninspired valuesgrounded culturefocused and dedicated to making a positive impact in everything they do <p> <p> Rackers are inherently wired to solve problems and share ideas in small nimble teams <p> <p> As experts in what they do Rackers are serious about delivering a Fanatical Experience™ to our customers <p> <p> Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family <p> <p> Why work at Rackspace Technology <p> <p> <em> Find your fanatical <em> We deliver the best customer experience in the industry to businesses that perform lifesaving research power cities and feed millions <p> <p> <em> Come as you are <em> Cultivating inclusion is not just the right thing to do it enables us to win Our Executive Inclusion Council and Racker Resource Groups RRGs partner to enable an inclusive workplace and drive initiatives such as Rackspaces participation in the annual Texas Conference for Women <p> <p> <em> Satisfy your curiosity <em> No matter where you are going we can help you get there Our internal learning department Rackspace University® provides training and development to Rackers from Microsoft™ certifications to effective leadership training our goal is to help you grow <p> <p> <em> Make a difference <em> At the core of every Racker is a drive to leave the world better than we found it and we are passionate about giving back to our communities across the globe While Rackers can leverage paid volunteer time off for any cause our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others <p> <p> <em> Live life completely <em> We offer a wellrounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle So while our Rackers are busy taking care of our customers we take care of our Rackers <p> <p> <p> <p> <p> <p> <p> <p> <p> <p> <p> <p> S$130900 S$209400 a year <p> <p> <p> <p> <strong> About Rackspace Technology <strong> <p> <p> We are the multicloud solutions experts We combine our expertise with the worlds leading technologies across applications data and security to deliver endtoend solutions We have a proven record of advising customers based on their business challenges designing solutions that scale building and managing those solutions and optimizing returns into the future Named a best place to work year after year according to Fortune Forbes and Glassdoor we attract and develop worldclass talent Join us on our mission to embrace technology empower customers and deliver the future <p> <p> <p> <p> <p> <p> <strong> More on Rackspace Technology <strong> <p> <p> Though were all different Rackers thrive through our connection to a central goal to be a valued member of a winning team on an inspiring mission We bring our whole selves to work every day And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age color disability gender reassignment or identity or expression genetic information marital or civil partner status pregnancy or maternity status military or veteran status nationality ethnic or national origin race religion or belief sexual orientation or any legally protected characteristic If you have a disability or special need that requires accommodation please let us know <p><p>
GCP Sales Executive V - East Region
Company: Rackspace Technology
Location: Remote
Posted Mar 11, 2024
<p>Specializes in identifying developing and closing opportunities with new or existing customers the deliver incremental profitable growth and positive customer experiences Owns and develops customer relationships collaborating with both customers and internal resources to address customer and company priorities Leverages subject matter experts and provides solutions aligned with businessunit priorities to satisfy customer needs Responsible for the full sales cycle from winning new customers to growing share of wallet in targeted existing customers for Rackspace Utilizes industry knowledge to differentiate Rackspace and to acquire new customers and drive new footprint Builds deep relationships with strategic customers and prospects presenting viable IT and business solutions Utilizes an entrepreneurial mindset to develop a hunting list of target customers aligned with Rackspaces multi cloud solutions Engages with Csuite executives leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions Plans and executes pursuit and win strategies for specified opportunities leads account reviews and provides support to ensure successful development and implementation of strategic account plans all while embodying Rackspaces core values in the sales arena Higherlevels responsible for large deal business development and retention of strategic new customer acquisitions and highvalue existing customers to generate sustainable revenues in line with business objectives <p> <p><b>Career Level Summary<b> <p><ul><li>Masterlevel seller<li> <li>Recognized as an authority within industry andor area of specialization<li> <li>Demonstrates mastery of sales techniques<li> <li>Completes the mostcomplex sales to the companys most important customers<li> <li>Acts independently<li> <li>Maintains a large influential network of contacts with highly visible industry presence<li> <li>Recognized as an subjectmatter expert within the company and requires indepth andor breadth of expertise in own job discipline and broad knowledge of other job disciplines within the organization function<li> <li>Solves unique problems that have a broad impact on the business<li> <li>Contributes to the development of organizational subfunction strategy<li> <li>Progression to this level is typically restricted on the basis of business requirements<li> <ul><p><b>Critical Competencies<b> <p><ul><li>Strategic Agility Demonstrates the intellectual dexterity to quickly pivot thinking and solutions based on new information Creates strategies that demonstrate customer focus and knowledge of the business at hand while leaving room for innovation and agile execution<li> <li>Drive for Results Drives high performance with unwavering commitment Passionately persists in the face of adversity and change Tracks progress and holds self and others accountable for results Comfortably shifts shortterm strategies when necessary in order to accomplish longterm objectives<li> <li>Relationship Building and Management Recognizes and responds effectively to the impact of their behavior on others Uses this understanding to pursue and build authentic relationships with Rackers and customers Creates an environment of trust enabling others to be open and vulnerable<li> <li>Growth Orientation Exhibits a growth mindset that quickly shifts ways of thinking and operating Maintains strong selfawareness of capabilities and impacts on others Is a passionate advocate for their own and acts as a catalyst for change<li> <li>Communication Articulates the Rackspace story focusing on our value proposition through the lens of customers and the marketplace Inspires action by conveying a compelling vision and purpose in meaningful messages Actively listens and takes care to provide the right people the right information at the right time<li> <li>Collaboration Focus on wider business priorities when solving planning and implementing in order to optimize our collective results Demonstrates care and wider accountability for others success Displays vulnerable decision making and accepts influence of others for optimal business outcomes<li> <li>Business Acumen Demonstrates a deep and applicable understanding of how the business achieves its goals and objectives Is knowledgeable in current and future practices trends technology and information affecting the organization Knows the competition and is aware of how strategies and tactics work in the industrymarketplace<li> <li>Consulting Understands the problem the customer is trying to solve and then recommends a solution that will specifically address that problem Engages customers in identifying issues options and desired outcomes while keeping the customers best interests in mind Acquires a keen perspective on the customers business and operational needs Uses that broadening view to help resolve more complex and difficult issues and to anticipate new customer needs<li> <li>Influencing Exhibits the ability to persuade or convince others to support an idea recommendation or direction Understands who the key decision makers are and uses persuasion to gain the support and cooperation from all parties involved to achieve a desired course of action consistent with the organizations strategic goals and objectives<li> <li>Motivation SelfStarter Actively seeks and identifies opportunities to contribute to and achieve goals Maintains a sense of purpose value and ownership of their work and does so independently with little to no direction<li> <ul><p><b>Key Responsibilities<b> <p><ul><li>Other Incidental tasks related to the job as necessary<li> <li>Responsible for full sales cycle from lead to close<li> <li>Builds and owns account plans including pursuit plan timeline deliverables and goals for named prospects and strategic accounts assigned to them<li> <li>Builds and owns integrated portfolio plan to prioritize activities targeted at prospects and customer base<li> <li>Provides input into additional strategic pursuits within territory that align with overall Rackspace competitive strategy<li> <li>Coordinate with Marketing and BDRs to select targeted marketing plays to run for sales plays<li> <li>Leads defined sales process for all Rackspace solutions<li> <li>Conduct targeted outbound prospecting within assigned accounts Collaborates with sales support on outbound efforts and lead generation activities<li> <li>Utilizes business relationships to drive new business opportunities for new andor existing enterprise accounts<li> <li>Engage potential customer to understand highlevel needs and verify right fit for Rackspace solution and to qualify leads based on set framework<li> <li>Performs proactive assessments of how well Rackspace solutions meet the customer requirements and what customization would be required presents the assessment to customers as part of the sales process<li> <li>Lead efforts to create proposal for solution to prove value add Provides customers with Rackspace product offering based on facts and an understanding of their currentfuture business needs and objectives<li> <li>Develops and delivers innovative strategies that benefit customers andor customers<li> <li>Develops and nurtures relationships with key stakeholder to drive decisions that result in the close of the sale<li> <li>Leads the negotiation closure and documentation of customer contracts and renewals<li> <li>Recognized as an expert within Rackspace<li> <li>Proactively identifies and participates in the resolution of complex problems that impact the direction of the business<li> <li>Identifies opportunities to create promoter Partners amp Customers and works to identify new ways to leverage our product set in order to delight them<li> <li>Cultivates and maintains strong relationships with Support Teams Account Managers and Sales Support Teams<li> <li>Works closely with Sales Engineers Technical Sales Reps to perform in depth assessment of customer needs and infrastructures<li> <li>Utilizes business relationships to drive new opportunities<li> <ul><p><b>Knowledge<b> <p><ul><li>Regarded as the technical expert in their job discipline within the organization<li> <li>Requires indepth andor breadth of expertise in own job discipline and broad knowledge of other job disciplines within the organization function<li> <ul><p><b>Skills<b> <p><ul><li>Ability to anticipate business issues recommends product process or service improvements<li> <li>Able to overcome a high level of resistance that will be encountered early in the sales process<li> <li>Entrepreneurial mindset<li> <li>Able to communicate the same message in a different way to both technical and businessoriented people<li> <li>Superior ability to adapt messages to stakeholders at all levels of the company from CTO level to frontline technical support<li> <li>Strong presentation written and verbal communication skills Goal oriented with superior work ethic<li> <li>Able to influence others in decisionmaking<li> <li>Superior negotiation skills and the ability to negotiate with many personality types<li> <li>Effective time management skills and the ability to work numerous projects at once<li> <li>Strong problemsolving skills and a high level of patience and the ability to nurture<li> <li>Able to develop and manage internal and external business relationships of various temperaments talents and convictions<li> <ul><p><b>Education<b> <p><ul><li>Bachelors degree in Sales Marketing Business or a related field preferred<li> <ul><p><b>Experience<b> <p><ul><li>12 14 years of experience in the field of role required<li> <li>Experience cultivating new business with new andor existing customers required<li> <li>Prefer successful account managementIB sales experience incorporating valueservice selling in business or marketing experience<li> <ul><p><b>Travel<b> <p><ul><li>Domesticinternational travel required greater than 50<li> <ul><p><b>Disclaimer<b> <p><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification It is not designed to contain or to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of the employee assigned to this job<li> <ul><p> <p><p><b>Are you a Racker<b><p> <p>Rackers thrive in fastpaced environments built to inspire learning growing and innovating <p> <p> <p> <p>They are missioninspired valuesgrounded culturefocused and dedicated to making a positive impact in everything they do <p> <p> <p> <p>Rackers are inherently wired to solve problems and share ideas in small nimble teams <p> <p> <p> <p>As experts in what they do Rackers are serious about delivering a Fanatical Experience™ to our customers <p> <p>Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family<p> <p> <p> <p><b>Why work at Rackspace Technology<b><p> <p><i>Find your fanatical<i> We deliver the best customer experience in the industry to businesses that perform lifesaving research power cities and feed millions<p> <p> <p> <p><i>Come as you are<i> Cultivating inclusion is not just the right thing to do it enables us to win Our Executive Inclusion Council and Racker Resource Groups RRGs partner to enable an inclusive workplace and drive initiatives such as Rackspaces participation in the annual Texas Conference for Women<p> <p> <p> <p><i>Satisfy your curiosity<i> No matter where you are going we can help you get there Our internal learning department Rackspace University® provides training and development to Rackers from Microsoft™ certifications to effective leadership training our goal is to help you grow<p> <p> <p> <p><i>Make a difference<i> At the core of every Racker is a drive to leave the world better than we found it and we are passionate about giving back to our communities across the globe While Rackers can leverage paid volunteer time off for any cause our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others<p> <p> <p> <p><i>Live life completely<i> We offer a wellrounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle So while our Rackers are busy taking care of our customers we take care of our Rackers<p> <p><span> <span><p> <p><span> <span><p> <p><span>LIRemote LICM1<span><p> <p><span> <span><p> <p><span><span><span> <span><span>The following information is required by pay transparency legislation in the following states CA CO HI NY and WA This information applies only to individuals working in these states <span><p> <p><span><span><span> <span><span>The anticipated starting pay range for Colorado is <span><i>160400 282150<i><p> <p><span><span><span> <span><span>The anticipated starting pay range for the states of Hawaii and New York not including NYC is <span><i>170000 299090<i><p> <p><span><span><span> <span><span>The anticipated starting pay range for California New York City and Washington is <span><i>186900 329010<i><p> <p><span><span><span> <span><span>Unless already included in the posted pay range and based on eligibility the role may include variable compensation in the form of bonus commissions or other discretionary payments These discretionary payments are based on company andor individual performance and may change at any time Actual compensation is influenced by a wide array of factors including but not limited to skill set level of experience licenses and certifications and specific work location Information on <span>benefits<span> offered is here<span><p> <p><span> <span><p> <p><br ><p> <p><br ><p> <p><b>About Rackspace Technology<b><p> <p>We are the multicloud solutions experts We combine our expertise with the worlds leading technologies across applications data and security to deliver endtoend solutions We have a proven record of advising customers based on their business challenges designing solutions that scale building and managing those solutions and optimizing returns into the future Named a best place to work year after year according to Fortune Forbes and Glassdoor we attract and develop worldclass talent Join us on our mission to embrace technology empower customers and deliver the future<p> <p> <p> <p> <p> <p><b>More on Rackspace Technology<b><p> <p>Though were all different Rackers thrive through our connection to a central goal to be a valued member of a winning team on an inspiring mission We bring our whole selves to work every day And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age color disability gender reassignment or identity or expression genetic information marital or civil partner status pregnancy or maternity status military or veteran status nationality ethnic or national origin race religion or belief sexual orientation or any legally protected characteristic If you have a disability or special need that requires accommodation please let us know<p> <p><p>
AWS Devops
Company: Rackspace
Location: India
Posted Mar 08, 2024
The job description is for a cloud architect with experience in AWS and DevOps tools. The role involves automating deployments, creating automation tools, and educating customers on AWS best practices. The job requires a bachelor's degree in Computer Science and 7+ years of total IT experience.
Senior Machine Learning Engineer - Vietnam remotely
Company: Rackspace Technology
Location: Remote
Posted Mar 11, 2024
<p>As a full spectrum AWS Azure integrator we assist hundreds of companies to realize the value efficiency and productivity of the cloud We take customers on their journey to enable operate and innovate using cloud technologies from migration strategy to operational excellence and immersive transformation<p> <p><br ><p> <p>If you like a challenge youll love it here because were solving complex business problems every day building and promoting great technology solutions that impact our customers success The best part is were committed to you and your growth both professionally and personally<p> <p><br ><p> <p>Job Overview<p> <p><br ><p> <p>As a Machine Learning Engineer you will deliver ML models and pipelines that solve realworld business problems while leveraging ML Ops best practices to ensure successful deployment of ML models and application code You will leverage cloudbased architectures and technologies to deliver optimized ML models at scale You will use programming languages like Python and work with popular ML frameworks like Scikit Learn Tensorflow etc<p> <p><br ><p> <p>If you get a thrill working with cuttingedge technology and love to help solve customers problems wed love to hear from you Its time to rethink the possible Are you ready<p> <p><b>What Youll Be Doing<b> <p><ul><li>Build complex ETL code<li> <li>Build complex SQL queries using MongoDB Oracle SQL Server MariaDB MySQL<li> <li>Work on Data and Analytics Tools in the Cloud<li> <li>Develop code using Python Scala R languages<li> <li>Work with technologies such as Spark Hadoop Kafka etc<li> <li>Build complex Data Engineering workflows<li> <li>Create complex data solutions and build data pipelines<li> <li>Establish credibility and build impactful relationships with our customers to enable them to be cloud advocates<li> <li>Capture and share industry best practices amongst the community<li> <li>Attend and present valuable information at Industry Events<li> <p><br ><p> <ul><p><b>Responsibilities<b> <p><ul><li>Work on full stack technology from ML and data to production ready models<li> <li>Demonstrable experience in all aspects of the ML lifecycle processing training evaluating deploying serving monitoring<li> <li>Experienced with Python and modern ML frameworks such as SKLearn PyTorch or TensorFlow<li> <li>Collaborate with a cross functional agile team spanning design data science product management and engineering to build new technologies and features<li> <li>Experience in developing scalable data driven solutions while working closely with infrastructure teams<li> <li>Experience in dealing with databases and building ETL pipelines<li> <li>Atleast one public Cloud knowledge preferred AWSAzureGCP<li> <li>Strong software development experience with Python or other programming languageStrong communication and teamwork skills<li> <li>Passionate about techniques and solving challenging problems<li> <ul><p><b>Qualifications<b> <p><ul><li>Experience building and deploying ML models in a Cloud Platform AWSAzureGCP<li> <li>At least 3 years of experience programming with Python Scala or Java2+ years of experience building end to end data pipelines<li> <li>2+ experience working on largescale data sciencedata analytics projects<li> <ul><p><b>Location<b> <p><ul><li>This is a remote virtual role<li> <li>Candidate needs to be based in Vietnam<li> <ul><p> <p><p><br ><p> <p><br ><p> <p><br ><p> <p><b>About Rackspace Technology<b><p> <p>We are the multicloud solutions experts We combine our expertise with the worlds leading technologies across applications data and security to deliver endtoend solutions We have a proven record of advising customers based on their business challenges designing solutions that scale building and managing those solutions and optimizing returns into the future Named a best place to work year after year according to Fortune Forbes and Glassdoor we attract and develop worldclass talent Join us on our mission to embrace technology empower customers and deliver the future<p> <p> <p> <p> <p> <p><b>More on Rackspace Technology<b><p> <p>Though were all different Rackers thrive through our connection to a central goal to be a valued member of a winning team on an inspiring mission We bring our whole selves to work every day And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age color disability gender reassignment or identity or expression genetic information marital or civil partner status pregnancy or maternity status military or veteran status nationality ethnic or national origin race religion or belief sexual orientation or any legally protected characteristic If you have a disability or special need that requires accommodation please let us know<p> <p><p>
Sr Manager Presales (AWS/Azure/GCP)
Company: Rackspace Technology
Location: Remote
Posted Dec 17, 2023
· Excellent time management, decision-making, and organization skills. · Strong communication skills: verbal, written, interpersonal, and presentation. · Strong attention to detail. · Excellent attention to detail. Certifications · AWS, Azure, GCP Certifications · Togaf or any other Enterprise Architect Certifications · PMP or Prince 2 would be plus. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. If you have a disability or special need that requires accommodation, please let us know. Join us on our mission to embrace technology, empower customers and deliver the future. · Excellent creative problem-solving abilities, coupled with a desire to take on responsibility.
Systems Operations Administrator I (Linux Admin)
Company: Rackspace Technology
Location: Remote
Posted Mar 12, 2024
<p><b>JOB DESCRIPTION<b><p> <p>Systems Operations Admins are crucial to delivering a great customer experience they are the first point of contact and are expected to provide technical support and resolution to our customers over phone and support tickets They are responsible for managing the Rackspaces global support ticket queues and first line resolution to issues in scope They are expected to display good judgment in decisions they make creating and maintaining customer loyalty by going above and beyond the customers expectation They are critical in helping us deliver a FANATICAL experience<p> <p>As a Systems Operations Admins you will play a key part in resolving and when required escalating technical issues for customers via phone and ticketing <p> <p>You will act as a positive role model for colleagues within your team striving to live the Rackspace Core Values<p> <p><br ><p> <p><b>JOB REQUIREMENTS<b><p> <p><b><i>Key Accountabilities<i><b><p> <p>Initial investigation and resolution of technical requests and monitoring alerts<p> <p>Phone resolution for issues in scope of role and in accordance with team playbook guidelines<p> <p>Takes ownership and works on intrateam escalations phoneticket<p> <p>Escalates support requests according to escalation procedures <p> <p>Second rollover point for inbound customer calls<p> <p>Incident management identification assist in managing and escalation<p> <p>Ad hoc queue management<p> <p>Ensuring we adhere to customer amp SLA commitments<p> <p>Providing Fanatical Support in all of the above<p> <p> <p> <p><b><i>Key Performance Indicators<i><b><p> <p>KPIs Include not limited to<p> <p>80 Ticket amp Phone Contribution Standard day to day will be spent in normal workflow Working as a team to serve our customers means that we are all contributing towards this goal<p> <p>20 Other duties assigned by leadership team eg knowledge base process improvement career development<p> <p>Contribute to Fanatical Experience Feedback received by customers showing their appreciation of the Fanatical Support you have directly provided or influenced<p> <p><br ><p> <p><b><i> <i>PERSON SPECIFICATION <b><p> <p><b>Personal <b><p> <p><b> <b><p> <p>Previous experience working in a related field or educated to degree level or equivalent <p> <p>Selfmotivated with a strong desire to learn and improve both technical and people skills<p> <p>Strong verbal and written communication skills<p> <p>Strives for performance improvements in oneself and peers<p> <p>Leads by example and motivates team members<p> <p>Organizational skills with the ability to provide quality at pace<p> <p>Ability to work at a team level as well as an individual level<p> <p>Ability to interact confidently with more senior skilled areas of the business<p> <p>Able to communicate constructive feedback effectively<p> <p>Ability to adapt to changing business technology requirements<p> <p> <p> <p><b>Technical <b><p> <div><u>Compulsory<u><div> <p>Basic troubleshooting knowledge specializing in Enterprise Linux<p> <p>Ability to provide increased level of investigation into CPU usage memory disk usage using appropriate OS specific tools or commands<p> <p>Basic understanding of OS specific webhosts and database technologies eg MYSQL APACHE<p> <p>Intermediate understanding of SSL amp DNS<p> <div><u> <u><div> <div><u>Desirable<u><div> <p>Patching Documents changes based on requests for change Applies change control procedures<p> <p>Linux Certification LPI1 or RHCSA Level Knowledge or equivalent<p> <p>Familiarity with cross platform basic troubleshooting tasks Windows Linux or Networking<p> <p>Awareness of virtualization and or cloud technologies Eg VMWARE HyperV KVM andor OpenStack<p> <p> <p><p><br ><p> <p><b>About Rackspace Technology<b><p> <p>We are the multicloud solutions experts We combine our expertise with the worlds leading technologies across applications data and security to deliver endtoend solutions We have a proven record of advising customers based on their business challenges designing solutions that scale building and managing those solutions and optimizing returns into the future Named a best place to work year after year according to Fortune Forbes and Glassdoor we attract and develop worldclass talent Join us on our mission to embrace technology empower customers and deliver the future<p> <p> <p> <p> <p> <p><b>More on Rackspace Technology<b><p> <p>Though were all different Rackers thrive through our connection to a central goal to be a valued member of a winning team on an inspiring mission We bring our whole selves to work every day And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age color disability gender reassignment or identity or expression genetic information marital or civil partner status pregnancy or maternity status military or veteran status nationality ethnic or national origin race religion or belief sexual orientation or any legally protected characteristic If you have a disability or special need that requires accommodation please let us know<p> <p><p>
Backup Engineer (Commvault is must)
Company: Rackspace
Location: India
Posted Feb 28, 2024
The text describes a job profile for a Backup and Storage Infrastructure Engineer at Rackspace Technology. The role involves adhering to company security policies, managing and developing backup and storage infrastructure, handling escalations with vendors, and leading projects related to problem management, process improvement, and customer infrastructure. The ideal candidate should have extensive knowledge of storage and backup technologies, strong technical skills, and the ability to work independently. The role requires a Bachelor's degree in a related technical field and relevant experience, with certifications such as Commvault Certified Professional and NetApp Professional or Isilion PE Certification being preferred. The job involves working weekends and holidays as required for 24/7 operations and occasional domestic/international travel.
Azure Cloud Engineer II
Company: Rackspace
Location: India
Posted Mar 11, 2024
<p class=jobDescription> <p> Job Title <p> <p> Azure Cloud Engineer II <p> <p> Location Gurugram HybridRemote India <p> <p> <p> <p> JOB DESCRIPTION <p> <p> <p> <p> We are seeking an Azure Cloud Engineer to deliver Cloud Engineering services to Rackspaces Enterprise and SME clients The ideal candidate will have strong handson technical skills with the experience and consulting skills to understand shape and deliver against our customers requirements On a daytoday basis you will be working on Managing and supporting ticket queues of various clients and maintaining the SLA Support 24X7 environment with longterm or permanent shifts Escalation to appropriate task manager of inappropriate work task requests or requirements Leveraging personal subject matter expertise and working closely with peers the role will be accountable for delivering 24X7 quality support in a clientfacing role Youll be the voice of Rackspace within the customer Skills amp Experience Minimum 38 years of relevant handson Azure cloud experience Experience in troubleshooting complex networking setups and have good understanding over all networking services available in Azure Should be able to Create 1 Route table subnet Tighten open network security groupsreview Application security groups Cleanup available public Ips and ReviewSetup Azure policies for VM size SKUs Monitoring Azure cloudbased systems for availability performance reliability security etc using tools like Azure Monitor Azure Log Analytics Azure Trusted Advisor or similar Must have hands on experience and strong understanding of AKS Azure Kubernetes containerization and troubleshooting Kubernetes issues Experienced in all IAAS PAAS azure services in compute storage and its associated concepts Experience in troubleshooting complex networking setups and have good understanding over all networking services available in Azure Hands on experience of working on all available load balancing solutions in Azure Strong technical troubleshooting experience and ability to produce wellarticulated RCAs Good experience working with services such as Service bus event hub ADF databricks and ADLS Good understanding of storage services like storage account SQL postgres and mySQL Knowledge of using automation accounts PowerShell commands and Azure CLI Experience in troubleshooting WindowsLinux operating systems Advise on cost optimization for current infrastructure Good understating of Azure Security and able to recommend best practices with regards to security in cloud environment Candidates with knowledge of automation tools such as Azure Resource Manager ARM Terraform Ansible or similar will be preferred Experience collaborating with developers and platform engineers and continuously optimizing infrastructure to remove bottlenecks and improve automation Ideally have a degree in a technology field or equivalent industry experience Strong communication skills and customerfacing experience desirable <p> <p> <p> <p> <p> <p> <p> <p> <p> <p> <strong> About Rackspace Technology <strong> <p> <p> We are the multicloud solutions experts We combine our expertise with the worlds leading technologies across applications data and security to deliver endtoend solutions We have a proven record of advising customers based on their business challenges designing solutions that scale building and managing those solutions and optimizing returns into the future Named a best place to work year after year according to Fortune Forbes and Glassdoor we attract and develop worldclass talent Join us on our mission to embrace technology empower customers and deliver the future <p> <p> <p> <p> <p> <p> <strong> More on Rackspace Technology <strong> <p> <p> Though were all different Rackers thrive through our connection to a central goal to be a valued member of a winning team on an inspiring mission We bring our whole selves to work every day And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age color disability gender reassignment or identity or expression genetic information marital or civil partner status pregnancy or maternity status military or veteran status nationality ethnic or national origin race religion or belief sexual orientation or any legally protected characteristic If you have a disability or special need that requires accommodation please let us know <p><p>