Jobs at RSM US LLP
1,190,819 open positions
RSM US LLP is the largest regional professional services network in the United States, offering audit, tax, and consulting expertise across industries. In the tech space, the firm partners with fintech, health‑tech, and SaaS companies, providing data‑driven audit services, regulatory guidance, and technology strategy consulting.
Typical openings include software engineers, data analysts, cloud architects, cybersecurity specialists, and DevOps engineers. Candidates can expect a structured interview process that tests coding proficiency, systems design, and problem‑solving under realistic scenarios, followed by collaborative case studies that mirror client engagements.
Job Transparency’s RSM US LLP listings provide precise salary ranges and employee sentiment scores gathered from current and former staff. This transparency lets you benchmark offers, identify high‑paying niches, and gauge workplace culture before you apply.
Technical Support Analyst I
Company: Holland & Hart LLP
Location: Greater Boulder Area
Posted Apr 20, 2024
<p><strong>General Purpose<strong>The Technical Support Analyst I will provide support for all end user computing hardware software and networking equipment This position will interact with all business units and will be the primary face of the IT department and will therefore require excellent customer service skills a positive and professional attitude and is team oriented with the ability to work independently within the team environment This is a hybrid role based out of our Boulder office generally inoffice Monday Tuesday amp Thursdays although schedule may vary <p> <p><strong>Essential DutiesResponsibilities<strong> <p> <ul><li>Respond to incoming end user requests and issues via ticketing system and the phone queue<li> <li>Troubleshoot and configure Windows and Apple desktop and laptop equipment printers network connections Smartphones etc<li> <li>Provide top level technical support for multiple products to internal employees<li> <li>Proactively resolve problems by following department protocols and escalate issues to the appropriate individuals when necessary<li> <li>Be an end user advocate while maintaining quality customer service and effective communications with the end user when analyzing updating and resolving tickets<li> <li>Serve as an integrated team member and work with other IT department members regarding computer troubleshooting and technical support<li> <li>Serve as an integrated team member of technical support<li> <li>Utilize appropriate tools to provide end user support and issue resolution<li> <li>Contribute to departments knowledge base articles and FAQs<li> <li>Maintain user amp email accounts in Microsoft Active DirectoryExchange and support enduser moves additions changes and departures Promote the use of technology as a means of efficiency while adhering to best practices and technology policy<li> <li>Research and recommend innovative and automated approaches for system administration tasks<li> <li>Able to travel to other offices for local hands support maintenance and scheduled site visits<li> <li>Available to work rotating late shiftoncall schedule as assigned providing support during evening and weekend hours<li> <ul><p><strong>Job Qualifications Education Experience and Certification<strong> <p> <ul><li>Associates degree or technical certificate and at least two years experience in a technical support help desk or customer service role or high school diploma and four years experience in a technical support help desk or customer service role<li> <li>Knowledge of Microsoft products amp technologies Office applications operations systems etc<li> <li>Basic knowledge of computer hardware and networking technologies<li> <li>Ability to maintain professionalism under stress<li> <li>Ability to maintain confidentiality<li> <li>Maintain positive attitude and customer advocate through issue resolution<li> <li>Deadlinedriven with excellent time management ability<li> <li>Ability to multitask prioritize work and manage own time to meet team goals and deadlines<li> <li>Strong written and verbal communications skills<li> <li>Strong analytical and problemsolving skills<li> <ul><p><strong>Competencies<strong> <p> <ul><li>Job Knowledge amp Technical Skill Demonstrates an understanding of objectives duties responsibilities and expectations of the job with exceptional quality work<li> <li>Communication Understands the importance of and demonstrates verbal written and nonverbal communications<li> <li>Team Player Works within team and crossfunctionally to meet required results<li> <li>CustomerClient Experience Creates a consistent and exceptional experience for others whether directly to external clientscustomers or indirectly through internal support that elevates the overall perception of the firm<li> <ul><p><strong>Physical Requirements<strong> <p> <p>Requires mobility sufficient to travel Some bending stooping and stretching Occasionally lifting items weighing up to 30 lbs Requires eyehand coordination and manual dexterity sufficient to operate a keyboard photocopier telephone calculator and other office equipment Extensive data input and required ability to sit for long periods of time Regular and consistent attendance on the job is an essential function <p> <p>The physical demands described here are representative of those that must be met by this position to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions <p> <p><strong>Work Environment<strong> <p> <p>Professional office atmosphere Will require the ability to move freely up and down stairs and possibly around and under workstations Occasional evening and weekend work Occasionally will be oncall <p> <p>The work environment characteristics described here are representative of those this position may encounter while performing the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions <p> <p><strong>Note<strong> This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job However this job description is not intended to be an exhaustive list of qualifications skills efforts duties responsibilities or working conditions associated with the position <p> <p>Holland amp Hart offers of employment take into consideration a candidates education training and experience as well as the positions work location external market and internal value including seniority and merit systems and internal pay alignment when determining the salary level for potential new employees Colorado Salary Range $2615 to $4358 per hour employees generally start in the middle of the range A discretionary bonus may be available based upon performance <p> <p>The application window is anticipated to close on or after Friday May 3 2024 <p> <p><strong>Holland amp Hart works hard to promote worklife balance with a 375hour scheduled work week for most staff employees a robust wellness program and generous PTO and holiday pay for eligible employees Fulltime employees become eligible for benefits on the date hire with a benefits offering that includes medical dental vision life ADampD EAP STD and LTD Also available are voluntary income protection benefits such as supplemental life accident critical illness and longterm care insurances as well as a 401kretirement plan with a company match In addition the firm has programs that may provide for educational assistance free or discounted legal services and opportunities through the Holland amp Hart Foundation which is a nonprofit organization dedicated to creating volunteer opportunities for lawyers staff families and friends of Holland amp Hart LLP Parttime employees may have access to some of these benefits which may be on a prorated basis<strong><p>
HR Systems Specialist
Company: BPM LLP
Location: USA
Posted Apr 20, 2024
<p class=jobDescription> <p> <strong> <u> BPM Overview <u> <strong> <p> <p> <p> <p> What does BPM stand for Innovation opportunity community diversity inclusivity flexibility and so much more <p> <p> <p> <p> BPM stands for Because People Matter because at our core our people drive everything we do and how we do it <p> <p> <p> <p> We are a forwardthinking professional services firm providing modern solutions to businesses across the globe We focus on comprehensive assurance tax and consulting services for our clients and we provide our people and our community with the resources to lead meaningful and purposeful lives <p> <p> <p> <p> While we are one of the largest Californiabased firms our flexible work locations and schedules mean we have professionals across the continent BPM offers a rich diversity in clients industries and overall work Our teams and our clients drive us to provide quality services and ignite unique insights and ideas that contribute to our continued success Our clients come from different backgrounds and industries which keep our people intellectually challenged every day <p> <p> <p> <p> Our initiatives and ideals lead to our continued recognition as one of the Best Places to Work in the Bay Area and beyond We are dedicated to providing meaningful careers for all of our employees along with fostering an environment that allows an integrated lifestyle Our flexible culture allows our professionals to live a balanced lifestyle between their work responsibilities and personal commitments <p> <p> <p> <p> <strong> <u> Position Overview <u> <strong> <p> <p> <p> <p> Youre a wizard when it comes to navigating implementing optimizing and maintaining Human Resource Management Systems HRMS You have led or been involved in many projects including successfully assessing selecting and implementing systems like UKG Paycom Paylocity and ADP You have experience processing payroll and have also led or been part of a PEO transition effort You want to use your knowledge experience and passion for all things systems and data to add value to a variety of clients while maintaining a worklife balance Really we mean it You have worked a 95 endured lengthy commutes and you are ready for your career to look and feel differently but arent sure if that opportunity really exists Hint IT DOES You are content working a flexible schedule from a few hours a week to full time on occasion <p> <p> <p> <p> Your natural communication approach is one that effectively respectfully and inclusively builds a sense of belonging among employees who differ from one another You are able to successfully translate your technical knowledge to any audience so that they understand the message you are conveying You are not afraid to get into the weeds but you are also a strategic thinker and proactive problem solver Your system focused brain helps you to be able to find ways to cohesively meet project milestones while also supporting key stakeholders and business drivers <p> <p> <p> <p> When youre considering a new job its normal to have a ton of questions Here are a few things we get asked all of the time <p> <p> <p> <p> <u> If I am working parttime can I still be eligible for benefits <u> <p> <p> YES BPM employees who work a minimum of 20 hours a week are eligible for paid holidays PTO health insurance benefits and more <p> <p> <p> <p> <u> I am tired of the daily grind of a commute where are you located <u> <p> <p> With the exception of scheduled video meetings you get to work in the comfort of your own home in your PJs if youd like This is part of that worklife balance we were talking about <p> <p> <p> <p> <u> What makes BPMs HR Team so special <u> <p> <p> The people Each of us come from different backgrounds and bring different experiences to the table You arent expected to know it all because we all are a collaborative team of HR professionals that are here to support each other as we support our clients <p> <p> <p> <p> <p> <p> <p> <p> <p> <p> Wondering if you should apply <p> <p> <p> <p> At BPM we are people who value people We are progressive and purposeful We are a firm with flexibility Our shared entrepreneurial spirit drives us to see and do things differently And our passion for people makes BPM a place where everyone feels welcome valued and part of something bigger <p> <p> <p> <p> <p> <p> <p> <p> BPM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws <p> <p> <p> <p> For positions based in San Francisco consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance <p> <p> <p> <p> Please note this posting is for prospective candidates only Unsolicited thirdparty resume submissions will be considered property of BPM and will not be acknowledged or returned <p><p>
Sr. Project Manager (Hybrid)
Company: Santander US
Location: Dallas-Fort Worth, TX
Posted Apr 22, 2024
The Associate, Project Manager is responsible for leading and motivating a team of professionals, managing project activities, and ensuring timely completion of projects. The role requires a Bachelor's degree or equivalent work experience, 5+ years of project management experience, and proficiency in MS Project, Excel, PowerPoint, and SharePoint. PMP Certification is preferred. The candidate should have strong communication, problem-solving, and organizational skills, and be able to manage multiple projects simultaneously. The role involves working with the Sr. Leadership team, establishing relationships with third parties/vendors, and collaborating effectively with other team members across the Bank.
Data Management Intern
Company: Santander US
Location: Miami, FL
Posted Apr 25, 2024
The Data Management Intern will join the BSI Data Management team in Miami, FL, to assist in implementing the Data Management program. Key responsibilities include identifying Key Data Elements, creating a Business Glossary, documenting Lineage, Data Dictionary, and Data Quality Business Rules. The intern will participate in documenting business procedures, creating PowerPoints for reporting packages, and working on special projects related to strategic initiatives. They will develop relationships with IT and Business, enhance technical skills in Excel and SQL, and improve communication and presentation skills. The ideal candidate is a final-year university student or recent graduate, preferably majoring in Information Systems, MIS, Engineering, Math, Data Analytics, Business, or related fields. Bilingual candidates are preferred, and strong analytical and critical thinking skills are required.
Data Analyst
Company: Beko US
Location: Chicago, IL
Posted Apr 20, 2024
<p>This role responsible for collecting processing analyzing and interpreting large datasets to provide actionable insights and support informed decisionmaking across the organization Data analyst will work closely with stakeholders from various departments to understand their data needs and deliver valuable insights that drive business growth and efficiency <p> <p><strong>Responsibilities<strong> <p> <p><strong>Data Collection Processing and Analyses<strong> Gather and collect data from multiple sources including databases spreadsheets and other data repositories Conduct indepth analysis of aftersales data to identify trends root causes of issues and areas for improvement Develop and implement data pipelines and automation processes to streamline data collection and processing workflows Apply statistical methods and data mining techniques to identify trends correlations and insights within the data Develop and apply predictive models and other analytical techniques to uncover actionable insights and solve business problems Analyze service request data to identify recurring issues and develop strategies to address them proactively <p> <p><strong>Data Visualization and Reporting<strong> Create compelling data visualizations and reports to communicate key findings and insights to stakeholders Utilize data visualization tools to present complex data in a clear and understandable manner Collaborate with crossfunctional teams to understand their data requirements and deliver insightsdriven solutions Act as a trusted advisor to stakeholders providing datadriven recommendations and insights to support strategic decisionmaking Conduct root cause analysis to identify underlying factors <p> <p><strong>Attributes<strong> Strong analytical skills to effectively analyze large datasets identify patterns trends and anomalies and derive actionable insights from complex data Proficiency in using Microsoft office Excels builtin analysis tools The ability to prioritize tasks manage deadlines and work efficiently is essential for handling multiple projects and delivering insights in a timely manner Strong written and verbal communication skills Strong problemsolving skills are necessary for identifying root causes of after sales related issues developing datadriven solutions and optimizing processes To convey expectations provide feedback and ensure alignment with organizational goals Strategic thinking abilities to develop and implement longterm plans for improving organization and develop plans Having a keen eye for detail is essential for ensuring data accuracy detecting errors and maintaining data integrity throughout the analysis process <p> <p><strong>Requirements<strong> Bachelors or Masters degree in Computer Science Statistics Mathematics Economics or a related field At least five years of experience as a Data Analyst or in a similar role with expertise in data analysis statistical modeling and data visualization Strong analytical and problemsolving skills with the ability to translate business requirements into datadriven solutions Excellent communication and interpersonal skills with the ability to collaborate effectively with crossfunctional teams and stakeholders <p> <p>Schedule <p> <p>MondayWednesday InOffice <p> <p>ThursdayFriday Remote Option <p> <p><strong>Benefits<strong> <p> <ul><li>Health Care Plan Medical Dental amp Vision<li> <li>Retirement Plan 401k IRA<li> <li>Life Insurance Basic Voluntary amp ADampD<li> <li>Paid Time Off Vacation Sick amp Public Holidays<li> <li>Short Term amp Long Term Disability<li> <li>Work From Home<li> <ul>
NDIRF - CEO
Company: Eide Bailly LLP
Location: Other US Location
Posted Apr 26, 2024
The North Dakota Insurance Reserve Fund (NDIRF) is seeking a highly motivated individual for the position of Chief Executive Officer (CEO). The CEO will be responsible for managing the organization's operations, maintaining relationships with the Board of Directors, NDIRF members, and political subdivision associations. The ideal candidate should have a bachelor's degree in business or related field, 5+ years of upper management or executive leadership experience, and knowledge of the property/casualty insurance industry. Excellent communication skills and the ability to lead teams and work with legislators and state officials are essential.
Mid Level Trusts & Estates Associate (Chicago / Atlanta)
Company: Kilpatrick Townsend & Stockton LLP
Location: Atlanta, GA
Posted Apr 25, 2024
Kilpatrick's Chicago office is looking for a Mid Level Trusts and Estates Associate with at least 4 years of experience in high-net-worth estate and tax planning. The ideal candidate should have a background in estate planning, tax, or transactional practice, and be admitted to the IL or GA Bar. Key responsibilities include strong drafting, writing, and analytical skills, organization, and interpersonal skills. Kilpatrick is a global law firm with over 600 attorneys, serving clients in various industries and countries. The firm values client relationships, trust, and mutual respect, aiming for client satisfaction and long-term partnerships.
People and Culture Manager
Company: CNM LLP
Location: Los Angeles, CA
Posted Apr 23, 2024
<p><span>CNM LLP is a technical advisory firm that provides high value specialized accounting advisory services based in Southern California with offices in Los Angeles Orange County San Diego and New York Recognized as a Great Place to Work® CNM is an organization fullycommitted to help businesses ranging from startups and loosely held midmarket companies to multinational Fortune 500 companies identify and address critical issues in an effective and proactive way<span><p> <p><br ><p> <p><b>People and Culture Manager <b><p> <p>CNM is <span>committed to creating<span> a culture where people thrive grow and develop through collaboration and connection <span>The People and Culture Manager helps drive the engagement strategy <span>by proactively managing the employee experience throughout the employees lifecycle <span>This includes working crossfunctionally to develop strategies and create a meaningful employee experience from preonboarding through offboarding<span><p> <p><br ><p> <p><span>The People and Culture Manager leads CNMs People Concierge Program and is accountable for creating a supportive and empowering environment where our professionals are immersed in CNMs culture and can develop a strong sense of inclusion and belonging This includes supporting professionals as they navigate their first experiences at CNM including a professionals first day first client interaction first review and other milestones in the employee lifecycle <span><p> <p><br ><p> <p> <p> <p><b>Responsibilities<b> <p><ul><li><b>Onboarding Program <b><li> <li> Create a consistent delivery of CNNs comprehensive 6month onboarding process including<li> <li> Managing PreOnboarding welcome meetings welcome packets logistics and firstday Orientation <li> <li> Designing new hire technical integration plans by collaborating across service lines <li> <li> Establishing a series of First Moments recognition events to celebrate milestones and promote belonging and inclusion<li> <li> Establishing a series of First Milestones such as buddy client engagement first Performance Manager meeting first snapshot review first promotion etc to ensure successful integration<li> <li> Establishing a series of biweekly concierge checkins throughout the new hires first 90 days <li> <li> Establishing milestone 45 and 90day reviews for new hires to assess performance<li> <li> Developing and tracking metrics to monitor each new hires success and deliver monthly reports<li> <p><br ><p> <li><b>Employee Engagement <b><li> <li> Design programs to foster a culture of learning mutual respect and collaboration and to engage employees in their continuing professional journey including<li> <li> Recognizing their transitional moments and life events<li> <li> Supporting the Employee Referral Program to encourage networking and team building<li> <li> Establishing a series of concierge checkins and stay interviews throughout the employees lifecycle<li> <li> Leveraging CNMs Engagement Platforms to enhance the employee experience through CNMs 6 Cs Framework including Goomi Bonusly and Performyard <li> <li> Supporting employees as they transition out of CNM to maintain connection and enhance opportunities for them to return to CNM through an Alumni program<li> <li> Administer internal engagement surveys and questionnaires to find trends in employee feedback and track engagement<li> <p><br ><p> <li><b>Employee Coaching and Development <b><li> <li> Support CNMs Value of Honest Communication by partnering and leading coaching conversations with professionals through various channels including <li> <li> Formal 45 and 90 Day reviews <li> <li> Stay Interviews <li> <li> Quarterly Reviews <li> <li> Pulse Surveys <li> <li><br ><li> <ul><p><b>Qualifications<b> <p><ul><li> Minimum of 5 years of experience in Human Resources or organizational development with key responsibilities of supporting or leading people programs<li> <li> A selfstarter mentality with a high attention to detail and the ability to juggle multiple projects at a time<li> <li> The ability to design surveys assess candidatesemployees needs evaluate feedback and translate those into actionable recommendations to improve the employee experience and firm culture <li> <li> Passion for developing culture and a desire to champion a new employee engagement strategy <li> <li> Experience with handling employee relations<li> <p><br ><p> <ul><p><b>Benefits and Pay<b> <p><ul><li>40hour work week<li> <li>Training events to ensure CPE compliance for CNM professionals<li> <li> Medical Dental Vision Plans<li> <li>401k match <li> <li>PTO 15 days accrued per year <li> <li>Company paid holidays including company shutdown the week between Christmas and New Years<li> <li>3 wellness days<li> <li>Various opportunities for peer engagement quarterly huddles happy hours summer and a holiday party<li> <li>$80 monthly mobile reimbursement<li> <li>Reimbursement allowances flex technology and health and wellness<li> <li>Fully stocked kitchen<li> <li>Base Pay $110000 $150000 <li> <li>Annual Performance bonus in addition to the base pay <li> <p><br ><p> <ul><p> <p><p>CNM LLP offers an excellent base bonus and incentive compensation package The benefits package is designed to meet an employees needs regardless of the stage an employee is at including medical dental paid maternity and parental leave 401k with match and flexible spending accounts for employees and dependents We offer training that assists employees in reaching their career goals and in addition to a regular paid time off policy we also offer an extra five days off between Christmas and New Year holidays annually for firmwide shut down CNM believes in social interaction and networking and employees participate in unbelievable social events each summer and winter The firm also supports employees offering an annual technology bonus health and wellness bonus monthly cell phone reimbursement fully stocked kitchens with food drink and snacks and much much more Please reach out to our talent team and we will walk you through why you deserve a career with CNM LLP<p> <p><br ><p> <p>Please note all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or protected veteran status or any other legally protected basis in accordance with applicable law We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws<p> <p><br ><p> <p><br ><p> <p><p>
Senior Director, Operational Risk Management
Company: Santander US
Location: Dallas-Fort Worth, TX
Posted Apr 22, 2024
The Senior Director of Operational Risk Management at Santander Holdings USA, Inc. is responsible for developing and maintaining an effective operational risk program. This includes managing the Operational Risk Capital Program, Loss and Scenario programs, and data frameworks. The role involves driving a culture of operational risk awareness, delivering training materials, and coordinating governance requirements across operations. The individual will liaise with Risk Governance, Risk Architecture, and the Chief Risk Officer PMO office, monitoring compliance and assessing operational risk metrics. They will also develop and implement a supervisory relationship management framework, formulate operational risk management policies, and support the development of tools and techniques across the risk department. The role requires a Bachelor's Degree or equivalent work experience, with 12+ years in Operational Risk Management. Strong analytical, problem-solving, and organizational skills are essential, along with excellent communication and relationship-building abilities.
Engineering Manager, Web Frontend
Company: Mercari US
Location: Remote
Posted Apr 25, 2024
Mercari is a marketplace platform that enables users to sell a wide range of items, from fashion to electronics. The company is seeking an Engineering Manager (Web) with extensive experience in JavaScript, TypeScript, React.js, and modern CSS. The role involves leading a team of web engineers, promoting high development standards, and driving the development of the company's cutting-edge web app. The successful candidate will also be responsible for managing resources, coaching team members, and defining project roadmaps. Mercari offers a competitive salary range based on geographic location, along with a comprehensive benefits package and opportunities for career growth.
Sr. Director, Technology Risk
Company: Santander US
Location: Dallas-Fort Worth, TX
Posted Apr 22, 2024
The Sr. Director, Technology Risk position is a senior role responsible for managing all independent risk management activities over the assigned business area's technology footprint. This includes core technology infrastructure, information security, and enterprise resilience. The incumbent develops and maintains an effective Information Risk Management program, ensuring comprehensive identification, assessment, mitigation, management, monitoring, and reporting of technology risk. The role involves overseeing ongoing oversight of the firm's technology risk footprint, leading independent risk oversight of key technology components of the firm's digital transformation initiatives, and establishing close partnerships with the front-line Technology GRC organization and third line Technology Audit. The ideal candidate should have a Bachelor's Degree or equivalent work experience, 12 years of Risk Management/Risk MIS, strong understanding of technology infrastructure, information security, and enterprise resilience, experience with developing and implementing Information Risk Management Programs, demonstrated leadership skills, and knowledge of regulatory requirements and industry best practices in technology risk management.
Senior Technical Support Analyst
Company: Holland & Hart LLP
Location: Boise, ID
Posted Apr 19, 2024
<p><strong>General Purpose<strong> <p> <p>The Senior Technical Support Analyst provides seniorlevel support for incident and problem management resolution and serves as owner and primary administrator for Service Desk Systems such as the IT Service Management ITSM system Acting as the escalation point for complex technical issues reported to the IT Service Desk they ensure efficient resolution Additional responsibilities include administering the Configuration Management Database CMDB Knowledge Base and coordinating the IT Departments input and use of the tools to ensure the systems are configured correctly and accurate records are maintained This is a hybrid position inoffice approximately three days each week <p> <p><strong>Essential DutiesResponsibilities<strong> <p> <ul><li>Incident and Problem Management Provide seniorlevel support for incident and problem resolution by conducting root cause analysis for recurring incidents and collaborating with other IT teams to implement preventative measures<li> <li>ITSM Administration Serve as the primary administrator for the ITSM system managing user access roles and permissions configure and customize ITSM modules to support CMDB and Knowledge Base requirements and collaborate with stakeholders to identify and implement enhancements to ITSM functionality<li> <li>CMDB Administration Lead the configuration maintenance and optimization of the CMDB within ServiceNow ensure data accuracy and completeness by defining and enforcing Configuration Item CI standards and relationships and implement and maintain CMDB processes and procedures in alignment with ITIL best practices<li> <li>Knowledge Base Administration Develop and maintain a comprehensive Knowledge Base documenting solutions procedures and troubleshooting guides regularly update knowledge articles to reflect changes in technology and business processes and promote selfservice capabilities by creating userfriendly documentation<li> <li>Change Management Participate in change management activities assessing the impact of proposed changes on the CMDB and Knowledge Base and coordinating with change management teams to ensure accurate CMDB updates before and after changes are implemented<li> <li>Training and Documentation Develop training materials and conduct sessions for both new and existing IT Service Desk Personnel on CMDB and the Knowledge Base Additionally identify areas of deficiencies and provide targeted training to address gaps in technical knowledge or skills Create comprehensive documentation outlining CMDB and Knowledge Base procedures and standards to ensure consistent understanding and adherence across the team<li> <li>Continuous Improvement Proactively identify opportunities for process improvements and automation for the Service Desk and within the CMDB and Knowledge Base workflows Implement enhancements to increase efficiency accuracy and compliance with industry standards and best practices<li> <li>Technical Support Requests May answer Service Desk requests calls or emails should an event occur that overruns ServiceDesk capability<li> <ul><p><strong>Competencies<strong> <p> <p>Organization amp Planning Proactively takes actions finds solutions and displays skills to be efficient and productive <p> <p>Communication Understands the importance of and demonstrates verbal written and nonverbal communications <p> <p>Team Player Works within team and crossfunctionally to meet required results <p> <p>CustomerClient Experience Creates a consistent and exceptional experience for others whether directly to external clientscustomers or indirectly through internal support that elevates the overall perception of the firm <p> <p><strong>Supervisory Duties if applicable<strong> <p> <p>NA <p> <p><strong>Job Qualifications Education Experience and Certification<strong> <p> <ul><li>Bachelors degree in Information Technology Computer Science or a related field with 68 years of technical support experience including at least 23 years in a seniorlevel role Alternatively a high school diploma with 1012 years of technical support experience in a similar seniorlevel capacity<li> <li>Strong proficiency in an ITSM system ServiceNow preferred<li> <li>Strong proficiency in CMDB and Knowledge Base systems ServiceNow preferred<li> <li>Operating Systems Windows macOS<li> <li>Networking TCPIP DNS DHCP VPN LANWAN technologies<li> <li>Cloud Services Azure<li> <li>Remote Access Tools TeamViewer Remote Desktop Protocol RDP<li> <li>Collaboration Platforms Microsoft Teams<li> <li>Scripting and Automation PowerShell<li> <li>Hardware Desktops laptops etc<li> <li>Mobile Device Management Microsoft Intune<li> <li>Endpoint Management Microsoft Endpoint Configuration Manager MECM<li> <li>ITIL Framework Understanding of IT service management best practices<li> <li>Proficiency in Microsoft Office Word Outlook Excel<li> <li>Technical Proficiency Advanced troubleshooting techniques across various hardware and software systems<li> <li>Problemsolving Ability to identify and resolve complex technical issues efficiently<li> <li>Communication Excellent verbal and written communication skills to interact with users and team members effectively<li> <li>Customer Service Strong customer service orientation with a focus on providing exceptional support experiences<li> <li>Analytical Thinking Capacity to analyze technical problems identify patterns and propose longterm solutions<li> <li>Documentation Proficiency in creating and maintaining technical documentation including FAQs and troubleshooting guides<li> <li>Time Management Efficiently manage workload and prioritize tasks to meet deadlines and SLAs<li> <li>Attention to Detail Thoroughness in diagnosing issues and documenting solutions accurately<li> <ul><p><strong>Physical Requirements<strong> <p> <p>While performing the duties of this position the employee must have the ability to sit stand andor walk for extended periods of time manipulate lift carry move weights of at least ten 10 pounds have repetitive wristhandfinger movement to work on a computer andor related office equipment speak clearly and concisely so listeners can understand and regularly understand the speech of another person <p> <p>The physical demands described here are representative of those that must be met by this position to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions <p> <p><strong>Work Environment<strong> <p> <p>Professional office atmosphere Sedentary work that primarily involves sitting or standing for prolonged periods Position may require occasional offhour meetings and events <p> <p>The work environment characteristics described here are representative of those this position may encounter while performing the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions <p> <ul><li>Mobile Device Management Microsoft Intune<li> <li>ITIL Framework Understanding of IT service management best practices<li> <li>Thorough understanding of ITIL principles and best practices particularly in Configuration Management and Incident Management<li> <li>Proficiency in Microsoft Office Word Outlook Excel<li> <li>Technical Proficiency Advanced troubleshooting techniques across various hardware and software systems<li> <li>Problemsolving Ability to identify and resolve complex technical issues efficiently<li> <li>Communication Excellent verbal and written communication skills to interact with users and team members effectively<li> <li>Customer Service Strong customer service orientation with a focus on providing exceptional support experiences<li> <li>Analytical Thinking Capacity to analyze technical problems identify patterns and propose longterm solutions<li> <li>Documentation Proficiency in creating and maintaining technical documentation including FAQs and troubleshooting guides<li> <li>Time Management Efficiently manage workload and prioritize tasks to meet deadlines and SLAs<li> <li>Attention to Detail Thoroughness in diagnosing issues and documenting solutions accurately<li> <li>Ability to maintain confidentiality<li> <ul><p><strong>Note<strong> This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job However this job description is not intended to be an exhaustive list of qualifications skills efforts duties responsibilities or working conditions associated with the position <p> <p>Holland amp Hart offers of employment take into consideration a candidates education training and experience as well as the positions work location external market and internal value including seniority and merit systems and internal pay alignment when determining the salary level for potential new employees The Colorado salary range $64000 $107000 and the Washington DC salary range is $70000 $117000 A discretionary bonus may be available based upon performance The application window is anticipated to close on or after Friday April 19 2024 <p> <p><strong>Holland amp Hart works hard to promote worklife balance with a 375hour scheduled work week for most staff employees a robust wellness program and generous PTO and holiday pay for eligible employees Fulltime employees become eligible for benefits on the date hire with a benefits offering that includes medical dental vision life ADampD EAP STD and LTD Also available are voluntary income protection benefits such as supplemental life accident critical illness and longterm care insurances as well as a 401kretirement plan with a company match In addition the firm has programs that may provide for educational assistance free or discounted legal services and opportunities through the Holland amp Hart Foundation which is a nonprofit organization dedicated to creating volunteer opportunities for lawyers staff families and friends of Holland amp Hart LLP Parttime employees may have access to some of these benefits which may be on a prorated basis<strong><p>