Jobs at ScienceLogic
408 open positions
Sr. Customer Solutions Architect
Company: ScienceLogic
Location: Remote
Posted Sep 19, 2023
At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. If so, these qualities combined with the skills listed below, when executed well, are the recipe to becoming a wildly successful part of our team.· Ability to speak/write fluently English (prefer ability to speak/write fluently in Dutch, but not required)· Ability to travel onsite to customer locations estimated up to 50% of time· A BS/BA degree preferred and 7+ years’ experience in post-sales customer engagements· 1 year of ScienceLogic platform experience· Work with customers on-site in locations throughout EMEA, but initially focused on The Netherlands· Ability to articulate complex topics to business or technical audiences· Ability to translate technical advantages into business benefits and outcomes· Experience with Network and Systems Management systems· Work with customers on-site in locations throughout EMEA, but initially focused on The Netherlands· Understand the daily pains of Enterprise IT Operations personnel in today’s highly virtualized data centers as they migrate workloads to the cloud· Proven or demonstrably dazzling presentation, speaking and writing skills· Knowledge of: Linux, TCP/IP, SNMP, XML, ODBC, Syslog, SSH· ITIL and Python are desirable but not requiredBenefits & PerksA remote-first culture – when not onsite in customer locations, work from home or come into the office, it's totally up to you.5-year Service Milestone Sabbatical.Generous employee referral bonus program.Regular virtual company-wide events, including cooking classes, yoga, meditation and more.The opportunity to learn and develop from some of the best and brightest minds in the industry!Don’t meet every single requirement? You may be just the right candidate for this or other roles.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.About ScienceLogicScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.www.sciencelogic.comLI-Remote Enable them with technical knowledge and guide the way when they are implementing the final outcome.· Document why ScienceLogic is different from the competition in emails, Best Practice videos and Knowledge Base articles and how to achieve the best outcomes.· Track, monitor and coordinate resolution of technical issues related to deployments of ScienceLogic platforms.· Guide customers through use cases that result in improved business outcomes.· Conduct technical training and enablement sessions for customers.· Provide occasional tradeshow support.· Excellent communication and the ability to develop customer rapport is paramount.Qualities you possess…Are you just as much in your comfort zone in a boardroom full of executives as you are in the data center surrounded by engineers of all varieties? No two days will be the same as a CSA with ScienceLogic, but here’s a sneak peek into some of the responsibilities you’ll have in the role.· Impress customers with your supernatural ability to think on your feet during enablement workshops which results in an outstanding customer experience.· Lead deep discussions with customers how to adopt the optimal solution. Then read on.What we’re looking for…ScienceLogic is looking for a proven Customer Success Architect with at least seven years of experience in monitoring network and data center technologies to join their established Customer Success organization, serving our EMEA customers.What you’ll be doing…· Each day is going to bring new and exciting challenges your way; but with your ability to retain in-depth and hands-on product knowledge and your borderline geeky addiction to staying up-to-date with the newest industry standards, there isn’t a CIO you can’t impress. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. How about the ability to handle a wide variety of tasks along a multi-variable timeline? *This position can be remote within the UK*Are you ready to help pave the way in accelerating the adoption of Cloud and Hybrid IT for the Fortune500 most critical IT infrastructure?
Associate Security Engineer
Company: ScienceLogic
Location: Washington DC
Posted Sep 16, 2023
You may be just the right candidate for this or other roles.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.About ScienceLogicScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.www.sciencelogic.com At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Monitor Security Operations pager and respond to issues of potential viral activity, spam, phishing.Administer controls and review their application to ensure that system's controls, policies, and procedures are operating effectively relative to the predicted effectiveness of the controls.Investigate events or incidents of apparent security breaches and report to appropriate authorities using corporate procedures.Confer and collaborate with internal and external auditors to ensure that appropriate controls are installed, operating properly, and being monitored and reported.May plan and/or conduct tests of the core infrastructure and the contingency environment for critical business applications to ensure business continuity in the event of a computer security incident.Aggregate metrics of operation of security controls, as well as apparent attacks, breaches, and other pertinent data; track trends and prepare for periodic security reports.Measure and improve patch management procedures with appropriate teams.Participate in projects designed to test defenses against hacking, denial of service, spam, break-ins, or similar attacks. Ability to work in small teamsMust be able to resolve highly complex and technical business problemsUnderstanding of threat agents, attack vectors, and attack patterns as well as compensating controls and design patterns needed to mitigate riskCreate technical documentation and diagrams using Microsoft Visio, Excel, Word and PowerPointKnowledge of single sign-on integration with on premise and cloud toolsetRecommended Certifications or SkillsSecurity+AssociateCISSPAssociateSSCPAssociate CCSPOS/Linux/WINDOWS/MACDirectory ServicesMicrosoft OfficeNetwork ProtocolsScripting Languages (Python/Bash/PowerShell)Benefits & PerksComprehensive medical, dental and vision plans.401(k) plan with employer match.Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energise.Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.5-year Service Milestone Sabbatical.Paid parental leave.Generous employee referral bonus program.Pet insurance.HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.Regular virtual company-wide events, including cooking classes, yoga, meditation and more.The opportunity to learn and develop from some of the best and brightest minds in the industry!Don’t meet every single requirement? May provide guidance to infrastructure or application staff participating in exercise.Examine and/or test new methodologies or tools that could be adopted to enhance security of platforms, infrastructure, or access to data.Other duties as requiredQualities you possess…Must reside in the Fairfax County area, visits to the office will be required for this position Bachelor's Degree or equivalent requiredApplicable certifications are desiredThis is an entry level position1+ years of related experience in IT related field desiredProblem solving skills complemented with experience in solving information security device and application issues with customers is a mustGood verbal and written communication skills as well as attention to detailExceptional customer service skills and interpersonal skills. Track security violations and identify trends or exposures that could be addressed by additional training, technical measures, or use of application tools to enhance security. May participate in ethical simulated attacks or security violations to assess the organization's data security measures.What you’ll be doing…Conduct platform or operating system vulnerability scans that assess exposure of system to attacks or hacking. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Assess risk of exposure of proprietary data through weaknesses in platforms, access procedures, and forms of access to the organization's systems and the data contained in them.
FedRAMP Systems Analyst
Company: ScienceLogic
Location: Washington DC
Posted Sep 27, 2023
You may be just the right candidate for this or other roles.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.About ScienceLogicScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.www.sciencelogic.comLI-Remote At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. The FedRAMP Systems Analyst will be responsible for ensuring execution of the initiatives within the FedRAMP roadmap and will work closely with Product Management, Engineering and SaaS Operations Leads to accomplish the required objectives.What you’ll be doing…Be the single point of contact for all things FedRAMP at ScienceLogic, owning the FedRAMP Authorization programOwn the relationships and act as the interface with the 3PAO, sponsoring agency, contract ATO solution vendor, as well as the FedRAMP PMOLead the planning, scheduling, and preliminary analysis for all development requirements, as well as internal and external auditsProperly identify, remediate, communicate, or escalate technical and program risksAid the stakeholders in managing technical and program changesGather and report both program and technical metricsPartner with Product Management, Engineering and Operations managers on program contributors’ accountability, and prioritiesStakeholder management outside of product teams including Security, IT, Operations, Customer Support, Business Applications, Legal, Sales, HR, and FinanceAbility to assess, customize, and use current program and compliance technologiesDefine, execute, and manage the FedRAMP Baseline (BL) and Impact Level (IL) development roadmap, including identifying, communicating, and escalating program risksPartner with Engineering, IT, and other teams to develop a sustainable and scalable FedRAMP environment and programCoordinate and facilitate the relationships with the 3PAO, sponsoring agency/JAB, and FedRAMP PMOManage security assessments, creation of the Plan of Action & Milestones (POA&M), and ongoing Continuous Monitoring (ConMon) requirementsCollaborate with process owners and subject matter experts to influence prioritization of projects and solutions to reduce risk and improve complianceEstablish, maintain, and influence program stakeholder relationships, expectations, and communicationsReview new product features and designs and provide guidance on requirements and standards including NIST 800-53, NIST 800-171, DoD ILs, and FedRAMP BL requirementsQualities you possess…FedRAMP experience, including successful completion of products through FedRAMP certificationSoft skills including the ability to gain the trust of stakeholders and senior management and negotiate priorities with outside teamsWorking knowledge of the software development life cycle (SDLC) for SaaS applicationsStrong analytical and problem-solving skillsInspired by bringing cross-functional teams together to accomplish program objectivesUS CitizenshipBachelor’s degree preferredPMP certification preferredStrategic program management for 5+ years at a software company, expert knowledge and experience with project and program management methodology3 or more years of experience in some facet with the FedRAMP Authorization program; experience must demonstrate working knowledge in all phases of preparing and reviewing complete ATO packages for FedRAMP authorizationExperience with FedRAMP, NIST 800-53, FISMA, DoD ILs, DISA Security Requirements Guide, etc.Experience with iterative development and agile program management methodologies particularly Scrum or SAFeExperience with Program/Portfolio management toolsets (JIRA/Confluence)Experience ensuring all stakeholders have continual access to information, and a shared understanding of priorities, projects, releases, upcoming features, and qualityExperience with continuous monitoring, third-party assessments, and audit managementExperience with vulnerability management and helping prioritize security related workA solid “driver” who thrives in fast-paced environments and approaches problems with an innovative, can-do attitudeExcellent interpersonal, verbal, and written communication skills with the ability to communicate compliance related concepts to a broad range of technical and non-technical staffExcellent organizational and program management skillsExperience leading massive, cross-functional programs with the ability to influence priorities and deliver on commitmentsExperience with program / project management tools and dashboardsCISA, CISSP, CCSP, CCSK or other related certifications preferredBenefits & PerksA remote-first culture - work from home or come into the office, it's totally up to you.Comprehensive medical, dental and vision plans.401(k) plan with employer match.Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.5-year Service Milestone Sabbatical.Paid parental leave.Generous employee referral bonus program.Pet insurance.HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.Regular virtual company-wide events, including cooking classes, yoga, meditation and more.The opportunity to learn and develop from some of the best and brightest minds in the industry!Don’t meet every single requirement? *This position can be remote within the US*What we’re looking for…The FedRAMP Systems Analyst is responsible for the success of the FedRAMP Authorization program at ScienceLogic. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.
Sr. API Developer
Company: ScienceLogic
Location: Washington DC
Posted Sep 20, 2023
You may be just the right candidate for this or other roles.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.About ScienceLogicScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.www.sciencelogic.comLI-Remote As a Software Engineer with ScienceLogic, you will play an integral role in developing the solution by creating clarity and visibility for managing on-prem and multi-cloud infrastructure for some of the largest companies and service providers in the world.Build and maintain highly scalable server-side UI processes for the purpose of data collection, manipulation, data pruning, trending and analytics, systems management, etc.Review and maintain product backlog and implement features adhering to sound Engineering principles.Take an active role in understanding and prioritizing technical debtReview and correct and/or delegate resolution of defectsWork in a collaborative, agile and a fun environment and drive the teams towards a Continuous Delivery mechanism.Participate in Scrum reviews, standups, retrospectives and backlog groomingFull stack development and debugging in NodeJS, JavaScript, GraphQL, Python, PHP, SQL, etcQualities you possess…You’re a self-starter, a problem solver, a rockstar coder, have excellent time-management skills and are open and collaborative. Plus you’ve got the following:BS in CS or equivalent technical discipline. Have equivalent real world experience? Tell us about it!2+ years software development experience with Graph QL4+ years API development experience in two or more of: Javascript, Node.js, Python4+ years experience building scalable web API using Javascript and REST API developmentExperience with SQL is a plusExperience in the area of network or systems management is a plusA working knowledge of current build tools, and advanced bash scripting is highly desirableYou are passionate about delivering high quality, production ready code and believe that teams, not individuals are responsible for software qualityBenefits & PerksA remote-first culture - work from home or come into the office, it's totally up to you.Comprehensive medical, dental and vision plans.401(k) plan with employer match.Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.5-year Service Milestone Sabbatical.Paid parental leave.Generous employee referral bonus program.Pet insurance.HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.Regular virtual company-wide events, including cooking classes, yoga, meditation and more.The opportunity to learn and develop from some of the best and brightest minds in the industry!Don’t meet every single requirement? We are a small, nimble software company reinventing the way companies manage their hybrid cloud data and systems. What you’ll be doing…Managing today’s hybrid cloud IT infrastructure can be complex and chaotic. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. *This position can be remote within the US*What we’re looking for…Are you an ambitious software engineer who can wield APIs like a Jedi? Does making a data lake into an elegant dashboard sound like your kind of challenge? You will play a critical role in the development of our industry leading AIOPs operations solution.Who we are…ScienceLogic scored a leadership position in the “The Forrester Wave” Intelligent Application and Service Monitoring report.
Sr. HR Business Partner - Sales & Marketing
Company: ScienceLogic
Location: Washington DC
Posted Oct 17, 2023
ScienceLogic is seeking a Human Resources Business Partner with at least seven years of progressive HR experience, including experience with direct sales teams and base pay administration. The role involves partnering with internal clients to drive HR strategy, serving as an HR advisor to the sales management team, and managing complex employee relations issues. The position offers a remote-first culture, comprehensive benefits, and opportunities for professional development. The ideal candidate will have a Bachelor's degree in Business, Human Resources, or a related field, and possess strong project and program management skills, as well as excellent communication and problem-solving abilities.
Sr. Customer Solutions Architect - Federal
Company: ScienceLogic
Location: Washington DC
Posted Sep 24, 2023
Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.www.sciencelogic.comLI-Remote Enable them with technical knowledge and guide the way when they are implementing the final outcome.Document why ScienceLogic is different from the competition in emails, Best Practice videos and Knowledge Base articles and how to achieve the best outcomes.Track, monitor and coordinate resolution of technical issues related to deployments of ScienceLogic platforms.Guide customers through use cases that result in improved business outcomes.Conduct technical training and enablement sessions for customers.Provide occasional tradeshow support.Excellent communication and the ability to develop customer rapport is paramount.Qualities you possess…Are you just as much in your comfort zone in a boardroom full of executives as you are in the data center surrounded by engineers of all varieties? How about the ability to handle a wide variety of tasks along a multi-variable timeline? If so, these qualities combined with the skills listed below, when executed well, are the recipe to becoming a wildly successful part of our team.Prefer U.S. Federal experienceAbility to travel onsite to customer locations estimated up to 10% of timeA BS/BA degree preferred and 7+ years’ experience in post-sales customer engagements1 year of ScienceLogic platform experienceAbility to articulate complex topics to business or technical audiencesAbility to translate technical advantages into business benefits and outcomesExperience with Network and Systems Management systemsUnderstand the daily pains of Enterprise IT Operations personnel in today’s highly virtualized data centers as they migrate workloads to the cloudProven or demonstrably dazzling presentation, speaking and writing skillsKnowledge of: Linux, TCP/IP, SNMP, XML, ODBC, Syslog, SSHITIL and Python are desirable but not requiredBenefits & PerksComprehensive medical, dental and vision plans401(k) plan with employer matchFlexible Paid Time Off (FTO) so that you can take the time that you need to re-energizeVolunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization5-year Service Milestone SabbaticalPaid parental leaveGenerous employee referral bonus programPet insuranceHQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on ThursdaysRegular virtual company-wide events, including cooking classes, yoga, meditation and moreThe opportunity to learn and develop from some of the best and brightest minds in the industry!About ScienceLogicScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Then read on.What we’re looking for…ScienceLogic is looking for a proven Customer Success Architect with at least seven years of experience in monitoring network and data center technologies to join their established Customer Success organization in the national headquarters in Reston, VA (or US remote location). What you’ll be doing…Each day is going to bring new and exciting challenges your way; but with your ability to retain in-depth and hands-on product knowledge and your borderline geeky addiction to staying up-to-date with the newest industry standards, there isn’t a CIO you can’t impress. No two days will be the same as a CSA with ScienceLogic, but here’s a sneak peek into some of the responsibilities you’ll have in the role.Impress customers with your supernatural ability to think on your feet during enablement workshops which results in an outstanding customer experience.Lead deep discussions with customers how to adopt the optimal solution. *This position can be remote within the US*Are you ready to help pave the way in accelerating the adoption of Cloud and Hybrid IT for the Fortune500 most critical IT infrastructure?
Sr. Customer Success Manager
Company: ScienceLogic
Location: Washington DC
Posted Sep 20, 2023
You may be just the right candidate for this or other roles.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.About ScienceLogicScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.www.sciencelogic.comLI-Remote You know what it means to be the liaison between the business and the customer and, as one of the first faces they will see as a new customer, you understand the importance of making that first impression one they will remember (fondly of course). You also possess the following skills:Bachelor’s degree or equivalent in SaaS, on-prem software platforms, business or IT-related field.Prefer 5+ years of Customer Success experience in the software or IT industry in a customer facing role with a broad understanding of datacenter and service provider markets.Strong verbal and written communication skills and the ability to communicate effectively at all levels including senior management and technical personnel.Ability to work as a strong team player within a fast paced and dynamic environment.Ability to multitask as a detailed oriented, curious, and strong problem solver.Experience in IT consulting, Service Provider, Customer Account Management or Customer Success Management, with proven customer facing skills.Demonstrated proficiency in CRM tools (Salesforce or others) and Microsoft Office Suite.Understand the business drivers in a customer environment and translate this to technical requirements and delivery of business value and desired outcomes.Ability to coordinate high pressure situations, with a high degree of patience and tenacity, by involving the appropriate resources as necessary.Strong negotiating and Project Management skills to gain help from a diverse group of individuals from across the organization to meet customer’s needs.Possess a basic understanding of Technical Support and how it fits in with the Product Development Lifecycle.Must be able to handle escalated situations.Up to 10% travel to customer sites/conferences may be required.Benefits & PerksA remote-first culture - work from home or come into the office, it's totally up to you.Comprehensive medical, dental and vision plans.401(k) plan with employer match.Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.5-year Service Milestone Sabbatical.Paid parental leave.Generous employee referral bonus program.Pet insurance.HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.Regular virtual company-wide events, including cooking classes, yoga, meditation and more.The opportunity to learn and develop from some of the best and brightest minds in the industry!Don’t meet every single requirement? You’ll also act as the escalation point for business-critical issues and coordination of incident management activities. Work to establish critical goals and key performance indicators to aid customers in achieving their goals.Proactive account profiling to provide the best overall picture of how customers are using our products and services.Make recommendations to management on noticeable trends.Act as the customer’s escalation point for business-critical technical issues.Proactively govern and expedite the resolution of customer technical issues.Manage customer expectations through effective communication of status updates as they become available and are required.Understand the customer’s business priorities, overall technology landscape, organization, timeline and priorities for installing, upgrading, and maintaining ScienceLogic software.Take a leadership role in delivery and positioning of other ScienceLogic service value programs.Build and work account plans, customer success plans and get to green plans for assigned book of business.Monitor usage and coordinate internally and externally for license renewals.Coordinate and host regular status meetings with the customer to review open issues and address any challenges impeding resolution.Ensure notification of major software releases and any End of Service/End of Life announcements are delivered in a timely manner to customers.Coordinate Product Roadmap presentations as needed or when requested by customers.Educate customers on the development enhancement request processes and monitor the status of their requests.Actively participate in the ScienceLogic customer life cycle process, from prospect to renewal.Identify growth areas, increase adoption, and generate leads for new opportunities and licenses by using solution selling techniques.Qualities you possess…Not only are you a customer advocate, but you also have the technical and business acumen to deliver the quality of service our customers are expecting from industry leaders. Each team member is as unique as the projects we work on, but one thing remains the same – our commitment and passion to delivering cutting edge technology solutions for hybrid cloud network monitoring. What you’ll be doing…As a Customer Success Manager at ScienceLogic you’ll have the opportunity to take an active leadership role and work positioning ScienceLogic value programs and service offerings that help customers achieve their business and operational goals. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. *This position can be remote within the US*What we’re looking for…ScienceLogic is looking for an exceptional Customer Success Manager to join our Customer Success team. This position may be based out of our headquarters in Reston, Virginia, or remote, anywhere in the U.S. (prefer U.S. Central or Eastern Time Zones) and will focus on accounts in the United States. The Customer Success Manager plays an important role at ScienceLogic and is primarily responsible for the overall relationship with customers by proactive management of incidents that affect our customers’ successful use of ScienceLogic solutions. Who we are…The Customer Success team is composed of groups of highly intelligent and innovative Customer Success Architects, and Customer Success Managers who are dedicated to delivering a customer experience second to none.
Sales Enablement Instructional Designer
Company: ScienceLogic
Location: Washington DC
Posted Oct 17, 2023
You may be just the right candidate for this or other roles.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.About ScienceLogicScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.www.sciencelogic.comLI-Remote Sales Enablement is measured by sales’ ability to do this more effectively and efficiently, and in greater measure. In addition, our Global Enablement Team is also responsible for all customer and partner enablement, so we work collaboratively across the entire business in a high-impact, high-visibility role critical to ScienceLogic’s continued success.What you’ll be doing…Proactively identifying and translating ongoing customer and partner enablement needs into effective learning content and experiencesPartnering with a variety of stakeholders to include Marketing, Partner, Product, Professional Services, Engineering, and the Sales Team to identify skills gaps, enablement needs, and develop resources that produce the desired learning outcomesProvide ideas and expertise to Sales Enablement Leadership on how to most creatively and effectively present learning content to customers and partners in a way that they can easily access and digest when neededCreate scalable and repeatable mechanisms, processes, templates and structure to make training development as rapid and efficient as possibleUnderstanding our customers, our products and how our sales team progresses a deal from prospecting to closed won, that is, our sales mechanismCreating demo and presentation scripts for presenters that focus on the real-world problems our platform can solve, not as much on features and capabilitiesMeasuring the impact of customer and partner enablement efforts and tying them to the business outcomes ScienceLogic is looking to achieveQualities you possess…You’d be a good fit for this opportunity if you are proactive and self-directed, a team player, looking for an opportunity to make a real impact within a growing sales organization, and have the following experience…Proven ability to partner with members of both immediate team and partner organizations, to develop the best learning solutions for our customers and channel partnersExpertise assessing enablement needs, working collaboratively with teams to build curriculum that address those needs, delivering ongoing reinforcement, and measuring resultsExperience creating and editing multi-media content, including video footage, for usage in various learning formats – video editing skills and review of a portfolio of your work will be part of the interview processExperience working with metrics to assess training programs to make data-driven decisions and continuously iterate to improve all offerings to or customers and partnersDeep and proven knowledge of leading adult learning practices with a knack for thinking outside the boxUnderstanding of the time challenges faced by our customers and partners with a demonstrated ability to create modularized and spaced-learning experiences that increase application, engagement and retentionBS/BA degree in an education (Curriculum Instruction/ Design) or business learning field (like I/O Psych) or Computer Science with practical business experience developing enablement content for customers3-5+ years of curriculum development experience in a technology company is preferred, particularly for one of our competitors or partners in the AIOps spaceAbility to apply effective training methodologies and leverage enablement platforms/tools to enhance experiences2+ years of experience specifically developing technical training content is preferred. Familiarity with trends in learning technologies (i.e., Learning Management Systems and on-demand authoring tools/approaches) is expectedPreference given for those with Articulate and Captivate authoring experienceBenefits & PerksA remote-first culture - work from home or come into the office, it's totally up to you.Comprehensive medical, dental and vision plans.401(k) plan with employer match.Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.5-year Service Milestone Sabbatical.Paid parental leave.Generous employee referral bonus program.Pet insurance.HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.Regular virtual company-wide events, including cooking classes, yoga, meditation and more.The opportunity to learn and develop from some of the best and brightest minds in the industry!Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. In addition to content design and development, the person fulfilling this role may also be asked to engage in coaching, sales productivity tools training and tracking metrics to measure customer/ partner enablement programs and tools effectiveness.Who we are…Our Sales Enablement Organization is in high growth mode, to accommodate the rapid expansion of our sales organization and ScienceLogic as a whole. A technical background and proximity to our HQ in Reston if preferred but not required.The Sales Enablement Instructional Designer will also take ownership of all content development for our Customer and Partner/ Channel Enablement initiatives, specifically both seller and implementation assets like use case-based playbooks, seller’s guides, scripts, deployment guides, video libraries and checklists. They will coordinate with SMEs (Subject Matter Experts) from Professional Services, Technical Marketing, Channel Partners and Sales to inform the development of the most effective and impactful enablement assets imaginable!They will work directly with the Sr Manager of Instructional Design for Enablement and another Instructional Designer focused on sales training and supporting our Board and CRO. It is an exciting time to join our team and bring your expertise to make real and significant impact!The sales team we support is responsible for finding and qualifying opportunities as well as selling the value of SL1 by identifying a prospect’s business outcomes and demonstrating how they can be achieved using our platform.
Sr. React Developer
Company: ScienceLogic
Location: Washington DC
Posted Sep 20, 2023
You may be just the right candidate for this or other roles.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.About ScienceLogicScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.www.sciencelogic.comLI-Remote At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. We are a small, nimble and growing software company reinventing the way companies manage their hybrid cloud data and systems by driving operational and business insights from the extensive data types contained in the SL1 data lakeWhat you’ll be doing…As a Software Engineer with ScienceLogic, you will play an integral role in building ways to support the elegant display of volumes of data into a UI experience that provides clarity, visibility and insights for managing on-prem and multi-cloud SaaS infrastructures for some of the largest companies and service providers in the world.Collaborate with UX designers, product owners, and back-end teams to build delightful, intuitive user interfaces for React/Typescript applicationReview and maintain product backlog and take a lead role in implementing features adhering to sound engineering principles while also taking an active role in owning, understanding, and prioritizing technical debtRemain current on Web development technologies, assess new standards, technologies, and trends, and formulate and recommend strategies and tactics for future platform enhancements.Work in a collaborative, agile and a fun environment and drive the teams towards a Continuous Delivery mechanism in an open-source environment using React, TypeScript, Javascript, Graph QL, MySQL and PHPParticipate in Scrum reviews, standups, retrospectives, and backlog groomingQualities you possess…You’re a self-starter, a problem solver, a continuous learner, an exemplary coder, have excellent time-management skills and are open and collaborative. Plus you’ve got the following:BS in CS or equivalent technical discipline5+ years of experience building web applications using JavaScript, CSS3+ years production experience working with React/Angular, Typescript, Style ComponentsExperience with SQL or MariaDB is a plus3+ years of experience with public-facing interfaces such as REST APIs . Experience with GraphQL and/or Apollo is a major plusA working knowledge of current build tools (GitHub), and advanced bash scripting is highly desirableYou are passionate about delivering high quality, production ready code and collaboratively work with team members.Benefits & PerksA remote-first culture - work from home or come into the office, it's totally up to you.Comprehensive medical, dental and vision plans.401(k) plan with employer match.Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.5-year Service Milestone Sabbatical.Paid parental leave.Generous employee referral bonus program.Pet insurance.HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.Regular virtual company-wide events, including cooking classes, yoga, meditation and more.The opportunity to learn and develop from some of the best and brightest minds in the industry!Don’t meet every single requirement? You will play a critical role in the development of our industry leading AI operations solution.Who we are…ScienceLogic scored a leadership position in the “The Forrester Wave” Intelligent Application and Service Monitoring report. Someone who can solve a problem with a complete end-to-end solution in a fast-paced, agile environment. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. *This position can be remote within the US*What we’re looking for…Does transforming a data lake into an elegant dashboard that delivers business insights sound like your kind of challenge? We are looking for a Front-End React with TypeScript developer, with in-depth experience, who will use their passion to learn new tools and techniques, identify and implement system improvements.
Sr. Customer Success Manager
Company: ScienceLogic
Location: Washington DC
Posted Sep 15, 2023
You may be just the right candidate for this or other roles.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.About ScienceLogicScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.www.sciencelogic.comLI-Remote You know what it means to be the liaison between the business and the customer and, as one of the first faces they will see as a new customer, you understand the importance of making that first impression one they will remember (fondly of course). You also possess the following skills:Bachelor’s degree or equivalent in SaaS, on-prem software platforms, business or IT-related field.Prefer 5+ years of experience working with Federal/SLED accounts in the software or IT industry in a customer facing environment with a broad understanding of datacenter and service provider marketsStrong verbal and written communication skills and the ability to communicate effectively at all levels including senior management and technical personnel.Ability to work as a strong team player within a fast paced and dynamic environment.Ability to multitask as a detailed oriented, curious, and strong problem solver.Experience in IT consulting, Service Provider, Customer Account Management or Customer Success Management, with proven customer facing skills.Demonstrated proficiency in CRM tools (Salesforce or others) and Microsoft Office Suite.Understand the business drivers in a customer environment and translate this to technical requirements and delivery of business value and desired outcomes.Ability to coordinate high pressure situations, with a high degree of patience and tenacity, by involving the appropriate resources as necessary.Strong negotiating and Project Management skills to gain help from a diverse group of individuals from across the organization to meet customer’s needs.Possess a basic understanding of Technical Support and how it fits in with the Product Development Lifecycle.Must be able to handle escalated situations.Up to 10% travel to customer sites/conferences may be required.Benefits & PerksA remote-first culture - work from home or come into the office, it's totally up to you.Comprehensive medical, dental and vision plans.401(k) plan with employer match.Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.5-year Service Milestone Sabbatical.Paid parental leave.Generous employee referral bonus program.Pet insurance.HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.Regular virtual company-wide events, including cooking classes, yoga, meditation and more.The opportunity to learn and develop from some of the best and brightest minds in the industry!Don’t meet every single requirement? You’ll also act as the escalation point for business-critical issues and coordination of incident management activities. Work to establish critical goals and key performance indicators to aid customers in achieving their goals.Proactive account profiling to provide the best overall picture of how customers are using our products and services.Make recommendations to management on noticeable trends.Act as the customer’s escalation point for business-critical technical issues.Proactively govern and expedite the resolution of customer technical issues.Manage customer expectations through effective communication of status updates as they become available and are required.Understand the customer’s business priorities, overall technology landscape, organization, timeline and priorities for installing, upgrading, and maintaining ScienceLogic software.Take a leadership role in delivery and positioning of other ScienceLogic service value programs.Build and work account plans, customer success plans and get to green plans for assigned book of business.Monitor usage and coordinate internally and externally for license renewals.Coordinate and host regular status meetings with the customer to review open issues and address any challenges impeding resolution.Ensure notification of major software releases and any End of Service/End of Life announcements are delivered in a timely manner to customers.Coordinate Product Roadmap presentations as needed or when requested by customers.Educate customers on the development enhancement request processes and monitor the status of their requests.Actively participate in the ScienceLogic customer life cycle process, from prospect to renewal.Identify growth areas, increase adoption, and generate leads for new opportunities and licenses by using solution selling techniques. Qualities you possess…Not only are you a customer advocate, but you also have the technical and business acumen to deliver the quality of service our customers are expecting from industry leaders. Each team member is as unique as the projects we work on, but one thing remains the same – our commitment and passion to delivering cutting edge technology solutions for hybrid cloud network monitoring. What you’ll be doing…As a Customer Success Manager at ScienceLogic you’ll have the opportunity to take an active leadership role and work positioning ScienceLogic value programs and service offerings that help customers achieve their business and operational goals. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. *This position can be remote within the US*What we’re looking for…ScienceLogic is looking for an exceptional Customer Success Manager to join our Customer Success team. This position may be based out of our headquarters in Reston, Virginia, or remote, anywhere in the U.S. (prefer U.S. Central or Eastern Time Zones) and will focus on accounts in the United States. The Customer Success Manager plays an important role at ScienceLogic and is primarily responsible for the overall relationship with customers by proactive management of incidents that affect our customers’ successful use of ScienceLogic solutions. Who we are…The Customer Success team is composed of groups of highly intelligent and innovative Customer Success Architects, and Customer Success Managers who are dedicated to delivering a customer experience second to none.
Sr. Director, Sales Engineering - EMEA
Company: ScienceLogic
Location: Remote
Posted Sep 27, 2023
You may be just the right candidate for this or other roles.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.About ScienceLogicScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.www.sciencelogic.comLI-Remote At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. *This position can be remote within EMEA*What we’re looking for…ScienceLogic is looking for a Regional Sales Director to join their established sales organization. You’ll work directly with some of the technology industry’s most innovative and well-known organizations to help them get the most out of their infrastructure through hybrid cloud network monitoring solutions. Who we are…Our business development and sales organization is made of up high energy and self-motivated Sales Engineers, Account Executives and Business Development Representatives who are embedded in the industries we serve. We are a dynamic group of results-driven individuals committed to a common goal of delivering cutting edge technology solutions for hybrid cloud network monitoring and having fun while doing it.What you’ll be doing…Responsible for quarterly quota attainment with consistency across of reports.Responsible for interviewing, hiring, training, and performance managing employeesWorks with an inside sales counterpart to execute campaigns, prospect, and qualify leads.Identify, qualify, and convert qualified leads and opportunities in the target region.Facilitate prospect and client communications within the company.Maintain all records, contact information, opportunities, and activities in SFDC for the target region.Maintain competitive intelligence on competitors.Create awareness of ScienceLogic through roundtables, networking, conferences, social media, and other methods working in tandem with the marketing.Provide input in the development of new products and services for ScienceLogic to better serve our clients.Participate with other regional sales directors and VP’s on national account coordination teams.Run and participate in weekly calls, monthly 1:1 territory sessions and quarterly QBR’sQualities you possess…Demonstrated experience developing and exceeding region specific account plans, quotas, and targets (collaboratively with the executive team)Experience leading sales teams in closing SaaS and Subscription dealsExperience educating corporate on technology specific requirements, needs, and company performance in these technologiesDemonstrated success facilitating working relationships with senior decision makers in each target account and demonstrate strong sales and marketing skillsSuperior analytical, evaluative, and problem-solving abilitiesExceptional service orientationAbility to motivate in a team-oriented, collaborative environmentAbility to provide strategic guidance and leadership to a team of Account Executives while working closely with sales engineers in a continuously changing team environmentExperience in sales policy development and implementation, as well as maintenance of developmental guidelinesBenefits & PerksA remote-first culture - work from home or come into the office, it's totally up to you.5-year Service Milestone Sabbatical.Generous employee referral bonus program.Regular virtual company-wide events, including cooking classes, yoga, meditation and more.The opportunity to learn and develop from some of the best and brightest minds in the industry!Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.
Sr. Customer Solutions Architect
Company: ScienceLogic
Location: Washington DC
Posted Sep 27, 2023
Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.www.sciencelogic.comLI-Remote Federal experience a plus, but not requiredMust be able to obtain Public TrustAbility to speak/write fluently in EnglishAbility to travel onsite to customer locations estimated up to 10% of timeA BS/BA degree preferred and 7+ years’ experience in post-sales customer engagements1 year of ScienceLogic platform experienceAbility to articulate complex topics to business or technical audiencesAbility to translate technical advantages into business benefits and outcomesExperience with Network and Systems Management systemsUnderstand the daily pains of Enterprise IT Operations personnel in today’s highly virtualized data centers as they migrate workloads to the cloudProven or demonstrably dazzling presentation, speaking and writing skillsKnowledge of: Linux, TCP/IP, SNMP, XML, ODBC, Syslog, SSHITIL and Python are desirable but not requiredBenefits & PerksComprehensive medical, dental and vision plans401(k) plan with employer matchFlexible Paid Time Off (FTO) so that you can take the time that you need to re-energizeVolunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization5-year Service Milestone SabbaticalPaid parental leaveGenerous employee referral bonus programPet insuranceHQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on ThursdaysRegular virtual company-wide events, including cooking classes, yoga, meditation and moreThe opportunity to learn and develop from some of the best and brightest minds in the industry!About ScienceLogicScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Enable them with technical knowledge and guide the way when they are implementing the final outcome.Document why ScienceLogic is different from the competition in emails, Best Practice videos and Knowledge Base articles and how to achieve the best outcomes.Track, monitor and coordinate resolution of technical issues related to deployments of ScienceLogic platforms.Guide customers through use cases that result in improved business outcomes.Conduct technical training and enablement sessions for customers.Provide occasional tradeshow support.Excellent communication and the ability to develop customer rapport is paramount.Qualities you possess…Are you just as much in your comfort zone in a boardroom full of executives as you are in the data center surrounded by engineers of all varieties? How about the ability to handle a wide variety of tasks along a multi-variable timeline? If so, these qualities combined with the skills listed below, when executed well, are the recipe to becoming a wildly successful part of our team.US. Then read on.What we’re looking for…ScienceLogic is looking for a proven Customer Success Architect with at least seven years of experience in monitoring network and data center technologies to join their established Customer Success organization in the national headquarters in Reston, VA (or US remote location). What you’ll be doing…Each day is going to bring new and exciting challenges your way; but with your ability to retain in-depth and hands-on product knowledge and your borderline geeky addiction to staying up-to-date with the newest industry standards, there isn’t a CIO you can’t impress. No two days will be the same as a CSA with ScienceLogic, but here’s a sneak peek into some of the responsibilities you’ll have in the role.Impress customers with your supernatural ability to think on your feet during enablement workshops which results in an outstanding customer experience.Lead deep discussions with customers how to adopt the optimal solution. *This position can be remote within the US*Are you ready to help pave the way in accelerating the adoption of Cloud and Hybrid IT for the Fortune500 most critical IT infrastructure?