Jobs at ScienceLogic
408 open positions
Solutions Architect
Company: ScienceLogic
Location: Washington DC
Posted Aug 12, 2023
You may be just the right candidate for this or other roles.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.About ScienceLogicScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.www.sciencelogic.comLI-Remote Each team member is as unique as the projects we work on, but one thing remains the same – our commitment and passion to delivering cutting edge technology solutions for hybrid cloud network monitoring.What you’ll be doing…Subject Matter Expert on SL1 Platform (Classic and Extended Architecture) design:SpecificationsScalabilityFeaturesRedundancySecuritySubject Matter Expert on SL1 PowerFlow design:SpecificationsScalabilityFeaturesRedundancySecuritySubject Matter Expert on SL1 Restorepoint design:SpecificationsScalabilityFeaturesRedundancySecurityLead design discussions / workshopsIncludes customer facing interaction and collaborationBuilding of architectural diagramsDocumentation of design for internal and client consumptionDesigner of Custom Solutions for CustomersWork with Sales and SSM team to design custom client requests aroundCustom Dynamic ApplicationsCustom Run Book AutomationsCustom Dashboard WidgetsCustom ReportsCustom IntegrationsCustom ScriptsAssist in client pre-assessment and post assessment activitiesWorking with Sales to discuss with clients the value proposition of ScienceLogic Assessment ServicesPresenting assessment results to clients as needed.DevOpsInnovating the Operational Insights PowerPacksHelp identify and expand the OPIN PowerPacks to cover PowerFlow metrics and configurationsHelp custom develop custom widgets, dynamic applications, and Run Books to feed the OPIN PowerPacksManage Deployment ScriptTechnical DocumentationDesign documentsAssessment resultsRequirements checklistsForward ThinkingUse field experience to expand best practicesUse field experience to expand self-monitoringUse field experience to help to mature processes and documentation regarding deployment planning, execution, and follow-up.Qualities you possess…Effective team player willing to assist others when neededBroad technology knowledge for most ScienceLogic productsA bachelor degree in computer science/engineeringProven experience with implementation of enterprise level network management or application performance productsThorough understanding of IT infrastructure, application, and enterprise infrastructure best practicesSystem administration/support experience in Windows and Unix environments with an emphasis on LinuxHave exceptional troubleshooting and customer-handling skills; flexible and willing to learn new technologiesExcellent written and verbal communication skills10+ years’ experience supporting/using enterprise class infrastructure monitoring platforms5+ years Linux operating system experience5+ years MySQL Database experience5+ years of experience with SNMP and vendor MIB architecture5+ years of experience configuring SNMP trap and/or Syslog alertsStrong knowledge of PowerShell, WMI, XML/SOAPPHP and/or Python experience desiredLinux scripting experience desiredExperience with ITSM, EMS/NMS Systems (EM7, Solarwinds, IBM NetCool/Tivoli Nagios, HP OpenView or similar) and SNMP is a major plus.Previous integration experience with ServiceNow, PagerDuty or ITSM platforms is a plus.Benefits & PerksA remote-first culture - work from home or come into the office, it's totally up to you.Comprehensive medical, dental and vision plans.401(k) plan with employer match.Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.5-year Service Milestone Sabbatical.Paid parental leave.Generous employee referral bonus program.Pet insurance.HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.Regular virtual company-wide events, including cooking classes, yoga, meditation and more.The opportunity to learn and develop from some of the best and brightest minds in the industry!Don’t meet every single requirement? The Professional Services team is composed of groups of highly intelligent and innovative Project Managers, Professional Service Engineers and Consultants who are dedicated to delivering a customer experience second to none. Do you have high energy, an innovative spirit and a strong professional services background with top technology skills? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. This role offers the opportunity to join a fast-paced, collaborative environment and work with customers and colleagues from many different disciplines. *This position can be remote within the US*What we’re looking for…ScienceLogic is looking for a Solutions Architect to serve as the primary technical interface and onsite subject matter expert to customers for the ScienceLogic product line. Then read on.Who we are...
Associate Front End Engineer
Company: ScienceLogic
Location: Washington DC
Posted Jul 31, 2023
ScienceLogic, a leader in IT Operations Management, is seeking an entry-level Front-End React developer. The role involves transforming a data lake into an elegant dashboard, delivering business insights. The developer will collaborate with UX designers, product owners, and back-end teams to build intuitive user interfaces. They will also review product backlogs, implement features, and stay updated with web development technologies. The company offers a remote-first culture, comprehensive benefits, and opportunities for professional growth.
Sr. Principal Site Reliability Engineer
Company: ScienceLogic
Location: Washington DC
Posted Sep 07, 2023
ScienceLogic is seeking a Principal Site Reliability Engineer with extensive experience in cloud technologies and SRE discipline. The role involves enhancing SaaS infrastructure security, collaborating across the organization, and leading design reviews for secure systems. The ideal candidate should have 8-12 years of experience, a degree in Computer Science, and skills in automation, scripting, and cloud engineering. ScienceLogic offers a remote-first culture, comprehensive benefits, and opportunities for professional growth.
Services Solution Manager
Company: ScienceLogic
Location: Washington DC
Posted Aug 25, 2023
You may be just the right candidate for this or other roles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.About ScienceLogicScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to predict and resolve problems faster in a digital, ephemeral world. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. Its IT infrastructure monitoring and AIOps platform sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.www.sciencelogic.comLI-Remote You will learn, grow, have fun and make an important contribution to our expanding team. What you’ll be doing…Use your software and professional services knowledge to scope, propose and sell services solutions that help customers achieve successful business outcomes from their investment in the ScienceLogic platform.Work cross-functionally to drive business for both project-based and recurring subscription services that ScienceLogic’s Global Services organization can deliver successfully.Proactively provide consultative advice and guidance to Sales and customers on how best to use services to realize value from ScienceLogic software.Work collaboratively with the Sales and Professional Services teams to identify, scope, price, propose, negotiate and close professional services engagements.Participate in consultative pre-sales discovery meetings to understand customer business challenges, desired business outcomes, and technical requirements.Coordinate and communicate with all company stakeholders, including Sales, Sales Engineering, Customer Success, Services Delivery, and executives as required to meet company and customer commitments.Participate in the forecasting process, including sales to delivery handoff meetings for booked engagements.Travel to meetings as required (approximately 20% travel)Qualities you possess…Fluent in English.A bachelor’s degree or higher in a technical discipline or equivalent work experience.Experience in the IT industry as a Services Sales or Business Development Manager, Solutions Architect, Engagement Manager, or Delivery Manager for an OEM/Technology Provider, Service Provider, Systems Integrator, or equivalent experience in a technical sales role that required product knowledge.5+ years in any combination of services sales/business development, pre-sales system engineering, PS delivery/engagement consulting, and services offering development.Understanding the role of technology services in enabling customers to realize business value from a technology investment over the customer lifecycle (Plan, Build, Run).Ability to scope professional services engagements and create SOWs and proposals.Ability to proactively sell professional services, negotiate contracts and close deals.Understanding of technical and commercial issues related to selling subscription-based software (SaaS or on-premises) with attached professional services.Excellent written, verbal, negotiation and collaboration skills.Proactive, responsive, self-motivated and able to work independently and on teams.Ability to prioritize competing deadlines.Benefits & PerksA remote-first culture - work from home or come into the office, it's totally up to you.Comprehensive medical, dental and vision plans.401(k) plan with employer match.Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energise.Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.5-year Service Milestone Sabbatical.Paid parental leave.Generous employee referral bonus program.Pet insurance.HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.Regular virtual company-wide events, including cooking classes, yoga, meditation and more.The opportunity to learn and develop from some of the best and brightest minds in the industry!Don’t meet every single requirement? We are a fast-growing, pre-public company and leader in AIOps, one of the hottest technology markets in the industry. This is a great opportunity to accelerate your professional journey by contributing to a high-performance team that sells to the world’s largest enterprises, service providers, and global systems integrators. Who we are…It’s an exciting time to join ScienceLogic! SSMs build relationships with field sales teams, scope services engagements, and write proposals and Statements of Work (SOWs) to increase bookings.As an SSM, you will play a critical role within a world-class Global Sales organization that is responsible for delivering the company’s growth plan. In this role, you will create professional services offers that drive customer outcomes for ScienceLogic’s leading AIOps SaaS platform. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We can take your career to new heights with our top-tier employee experience program that enables you to grow professionally while you collaborate with some of the top innovators and professionals in the industry.
Sr. Customer Solutions Architect - Federal
Company: ScienceLogic
Location: Washington DC
Posted Aug 30, 2023
Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.www.sciencelogic.comLI-Remote Enable them with technical knowledge and guide the way when they are implementing the final outcome.Document why ScienceLogic is different from the competition in emails, Best Practice videos and Knowledge Base articles and how to achieve the best outcomes.Track, monitor and coordinate resolution of technical issues related to deployments of ScienceLogic platforms.Guide customers through use cases that result in improved business outcomes.Conduct technical training and enablement sessions for customers.Provide occasional tradeshow support.Excellent communication and the ability to develop customer rapport is paramount.Qualities you possess…Are you just as much in your comfort zone in a boardroom full of executives as you are in the data center surrounded by engineers of all varieties? How about the ability to handle a wide variety of tasks along a multi-variable timeline? If so, these qualities combined with the skills listed below, when executed well, are the recipe to becoming a wildly successful part of our team.Prefer U.S. Federal experienceAbility to speak/write fluently in EnglishAbility to travel onsite to customer locations estimated up to 10% of timeA BS/BA degree preferred and 7+ years’ experience in post-sales customer engagements1 year of ScienceLogic platform experienceAbility to articulate complex topics to business or technical audiencesAbility to translate technical advantages into business benefits and outcomesExperience with Network and Systems Management systemsUnderstand the daily pains of Enterprise IT Operations personnel in today’s highly virtualized data centers as they migrate workloads to the cloudProven or demonstrably dazzling presentation, speaking and writing skillsKnowledge of: Linux, TCP/IP, SNMP, XML, ODBC, Syslog, SSHITIL and Python are desirable but not requiredBenefits & PerksComprehensive medical, dental and vision plans401(k) plan with employer matchFlexible Paid Time Off (FTO) so that you can take the time that you need to re-energizeVolunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization5-year Service Milestone SabbaticalPaid parental leaveGenerous employee referral bonus programPet insuranceHQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on ThursdaysRegular virtual company-wide events, including cooking classes, yoga, meditation and moreThe opportunity to learn and develop from some of the best and brightest minds in the industry!About ScienceLogicScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Then read on.What we’re looking for…ScienceLogic is looking for a proven Customer Success Architect with at least seven years of experience in monitoring network and data center technologies to join their established Customer Success organization in the national headquarters in Reston, VA (or US remote location). What you’ll be doing…Each day is going to bring new and exciting challenges your way; but with your ability to retain in-depth and hands-on product knowledge and your borderline geeky addiction to staying up-to-date with the newest industry standards, there isn’t a CIO you can’t impress. No two days will be the same as a CSA with ScienceLogic, but here’s a sneak peek into some of the responsibilities you’ll have in the role.Impress customers with your supernatural ability to think on your feet during enablement workshops which results in an outstanding customer experience.Lead deep discussions with customers how to adopt the optimal solution. *This position can be remote within the US*Are you ready to help pave the way in accelerating the adoption of Cloud and Hybrid IT for the Fortune500 most critical IT infrastructure?
Sr. Site Reliability Engineer
Company: ScienceLogic
Location: Washington DC
Posted Sep 07, 2023
ScienceLogic is seeking a Site Reliability Engineer with expertise in cloud technologies and automation. The successful candidate will design, automate, and monitor cloud infrastructure, resolve issues, and ensure platform availability and performance. The role involves working with cloud automation tools, scripting languages, and basic networking concepts. The company offers a remote-first culture, comprehensive benefits, and opportunities for learning and development.
Sr. Customer Solutions Architect
Company: ScienceLogic
Location: Remote
Posted Aug 25, 2023
ScienceLogic is seeking a Customer Success Architect with 7+ years of experience in monitoring network and data center technologies. The role involves impressing customers with technical knowledge, guiding them through implementations, and documenting ScienceLogic's advantages. The ideal candidate should be fluent in Dutch and English, have a BS/BA degree, and be comfortable working with executives and engineers. The company offers a remote-first culture, a 5-year service milestone sabbatical, and opportunities for professional growth.
Sales Engineer
Company: ScienceLogic
Location: Washington DC
Posted Aug 12, 2023
Its IT infrastructure monitoring and AIOps platform sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.www.sciencelogic.com Then read on.What are we looking for?ScienceLogic is looking for a proven Sales Engineer with at least seven years of pre-sales experience in network monitoring/management or cloud services to join their established sales organization. You’ll work alongside experienced Account Executives with some of the technology industry’s most innovative and well-known organizations to help them get the most out of their infrastructure through ScienceLogic’s Automation Engine for AIOps solution. The ideal candidate will have significant experience working with both enterprise and managed service companies.What will my typical day look like?Each day is going to bring new and exciting challenges your way; but with your ability to retain in-depth and hands-on product knowledge and your borderline geeky addiction to staying up to date with the newest industry standards, there isn’t a CIO you can’t impress. No two days will be the same as a Sales Engineer with ScienceLogic, but here’s a sneak peek into some of the responsibilities you’ll have in the role.Impress customers and prospects alike with your supernatural ability to think on your feet during sales presentations and demonstrations.Prove that ScienceLogic is the only vendor able satisfy a prospect’s technical and business requirements in a proof of value (POV).Document why ScienceLogic is different from the competition in emails, RFPs, and other files during the sales process.Provide occasional Tradeshow support.Excellent communication and ability to develop customer rapport is paramount.How will you be successful here?Are you just as much in your comfort zone in a boardroom full of executives as you are in the data center surrounded by engineers of all varieties? How about the ability to handle a wide variety of tasks along a multi-variable timeline? If so, these qualities combined with the skills listed below, when executed well, are the recipe to becoming a wildly successful part of our team.BS/BA degree in EE, CS, or related field and 7+ years’ experience in Sales Engineering in network monitoring/management or cloud servicesAbility to articulate complex topics to business or technical audiencesAbility to translate technical advantages into business benefitsTechnical pre-sales experience working with ITOM, APM, ITSMAbility to travel and have a willingness to get the job done right by visiting customers face-to-face during critical points in the sales cycleUnderstand the daily pains of Enterprise IT Operations personnel in today’s highly virtualized data centers as they migrate workloads to the cloudUnderstand the needs of Managed Service Providers in their quest to gain market shareProven or demonstrably dazzling presentation, speaking and writing skillsKnowledge of: UNIX, TCP/IP, SNMP, XML, ODBC, Syslog, SSH, ITIL, PythonAbout ScienceLogicScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to predict and resolve problems faster in a digital, ephemeral world. *This position can be remote within the US*Are you ready to help revolutionize the way organizations everywhere monitor their Business Services and underlying infrastructure?
Associate Security Engineer
Company: ScienceLogic
Location: Washington DC
Posted Aug 22, 2023
The job description is for an IT security position that requires designing and implementing systems to sustain data security, conducting vulnerability scans, and monitoring security operations. The job also involves investigating security breaches, collaborating with auditors, and participating in security exercises. The company offers a range of benefits and a diverse and inclusive work environment.
Technical Support Engineer
Company: ScienceLogic
Location: Remote
Posted Aug 14, 2023
At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.About ScienceLogicScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Must demonstrate familiarity with snmpwalk, mibs and oids2+ years networking experience. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.www.sciencelogic.comLI-Remote The following skills and experience are also necessary:2+ years prior experience in the support of complex, Linux based enterprise software applications2+ years experience supporting Kafka, Kubernetes & Docker components as part of a larger solution, both On Prem and within AWS environments2+ years SQL experience. Must demonstrate experience with firewalls, routers and general network fundamentalsPractical experience with DRBD, Corosync and Pacemaker highly desiredPractical experience with PHP and/or Python is a plusAbility to function effectively as Lead in escalated cases working directly with customers and coordinating internal effort to address customer issuesAbility to multi-task and manage multiple priorities in a fast-paced environmentAbility to diagnose and solve complex technical issuesAbility to professionally perform and communicate in stressful and high impacting situationsDon’t meet every single requirement? Must be familiar with common administrative commands as well as able to write scripts in one of the major shells2+ years SNMP experience. And so do we. The entire ScienceLogic team is committed to re-inventing the way organizations everywhere monitor their networks; and as part of the Technical Support team, you’ll have the unique opportunity to provide technical support for our cutting-edge hybrid cloud network monitoring software. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. The Technical Support Engineer provides support for ScienceLogic’s entire product suite.Acts as a Tier 2 escalation point for advanced customer issuesAssists with all support cases during periods of heavy volumeLeads support efforts for customers who have been determined to have Critical valueCoordinates with Customer Success Managers to address any technical issues impacting a Customer’s successActively engages Technical Support personnel to ensure proper handling of customer questions and issues to which they have been assignedEscalates software bugs or feature enhancements to ScienceLogic’s research, development, and product management teamsActs as a subject matter expert in more than one area of the productAutonomously works on projects and more complex assignments with tangible results delivering benefits to the organizationsProactively looks for ways to improve processes and innovate the support experienceBuilds relationships and partnerships with other ScienceLogic teamsMentors and trains new team membersProactively shares information and expertise regarding recent fixes, and best practicesProvides on-call and shift coverage as requiredQualities you possess…The key to being successful in the Technical Support Engineer role within ScienceLogic is being an analytical thinker and an excellent communicator.
Account Executive, Accounts Southwest
Company: ScienceLogic
Location: Remote
Posted Aug 04, 2023
You may be just the right candidate for this or other roles.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.About ScienceLogicScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.www.sciencelogic.comLI-Remote Understand market trends and interpret data relevant to our initiatives.Develop and identify competitive strategies and sales plays that create opportunity for ScienceLogic and the partners.Engage and work collaboratively with all levels of the organization and within cross-functional teams including Marketing, Sales Operations, Sales Engineering and Product Development.Qualities you possess…Appreciate the start-up culture, strong work ethic, make your own future, be an impact player.A minimum of 5 years of direct Enterprise sales experience in the NPM, ITSM, ITOM, APM or related field.A Bachelor's degree or equivalent experience in an IT, business or related field.A “Hunter” mentality, you’re not afraid to cold call and generate your own opportunities.Experience with target account selling, solution selling and/or consultative sales techniques.Demonstrated ability to map technology to solving real business problems while differentiating our capabilities against the competitive landscape.Demonstrated ability to secure meetings with new accounts and close deals at the executive level.Strong business acumen in order to demonstrate and explain how ScienceLogic solutions can meet the business goals of prospective customers.Demonstrated experience working with customers, sales personnel, customer service, partners as well as a solid understanding of the industry.Demonstrated ability to build and articulate the ROI to executives around the ScienceLogic offering.You will be measured by the execution of the sales plan revenue targets, forecast accuracy, responsible use of company resources and sales and pipeline building activities.Ability to drive and track sales opportunities within your assigned territory and document that activity on a regular basis in SalesForce.Exhibit high level of ethical standards in all business activities.Self-Starter and can work independently to build out their Enterprise Franchise.Demonstrated consistent track record of quota achievement and over-achievement.Benefits & PerksA remote-first culture - work from home or come into the office, it's totally up to you.Comprehensive medical, dental and vision plans.401(k) plan with employer match.Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energise.Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.5-year Service Milestone Sabbatical.Paid parental leave.Generous employee referral bonus program.Pet insurance.HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.Regular virtual company-wide events, including cooking classes, yoga, meditation and more.The opportunity to learn and develop from some of the best and brightest minds in the industry!Don’t meet every single requirement? We are looking for more out-of-the-box thinkers ready and willing to capture an $18 BN+ market space and lead the path to exponential corporate and personal growth.What we’re looking for…ScienceLogic is looking for a proven Account Executive with at least five years of direct Network/Applications Management, IT Operations Management (ITOM) or ITSM sales experience to join their established sales organization. You’ll be a “hunter”, working directly with some of the technology industry’s most innovative and well-known organizations to help them get the most out of their infrastructure through hybrid cloud monitoring solutions. The ideal candidate will have significant experience with account-based selling to large enterprises, is a skillful builder of relationships, is persuasive and have a depth of experience in controlling and navigating the sales cycle.What you’ll be doing…Each day will bring new and exciting challenges and opportunities your way; and being the high energy, innovative and strategic person you are this is exactly what you’ve been looking for and you feel at home in a dynamic and thriving sales organization. Identify and call on senior executives to understand business requirements, decision-making process and financing/buying processUse those outstanding communication skills combined with industry and company knowledge to articulate ScienceLogic’s vision and strategy, while showing its business value and impact to customers.Coordinate execution of proofs of concepts, partner enablement plans and proposed deliverables.Set and manage appropriate customer and partner expectations regarding the proposed solution from presale, sale and through to post-delivery.Develop a sales opportunity pipeline and drive revenues equal to or beyond your assigned quota.Identify potential clients and engage them through telemarketing, cold calling, social networking and other business forums.Build and maintain close relationships with key decision makers and stakeholders, to understand needs and priorities of the organization.Know your key stakeholders’ goals and motives and help them succeed.Become one with the market. Operating on cutting edge technologies and driving innovation with AI/ML, we have taken the IT monitoring space by storm. Our team represents the best and brightest from the IT industry, visionaries who are poised to boldly go where no company has gone before. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Who we are…ScienceLogic is the cloud-enabling company for the next generation of IT.
Sr. Technical Support Engineer
Company: ScienceLogic
Location: Washington DC
Posted Aug 12, 2023
At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.About ScienceLogicScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Must demonstrate familiarity with snmpwalk, mibs and oids5+ years networking experience. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.www.sciencelogic.comLI-Remote The following skills and experience are also necessary:5+ years prior experience in the support of complex, Linux based enterprise software applications5+ years experience supporting Kafka, Kubernetes & Docker components as part of a larger solution, both On Prem and within AWS environments5+ years SQL experience. Must demonstrate experience with firewalls, routers and general network fundamentalsPractical experience with DRBD, Corosync and Pacemaker highly desiredPractical experience with PHP and/or Python is a plusAbility to function effectively as Lead in escalated cases working directly with customers and coordinating internal effort to address customer issuesAbility to multi-task and manage multiple priorities in a fast-paced environmentAbility to diagnose and solve complex technical issuesAbility to professionally perform and communicate in stressful and high impacting situationsBenefits & PerksA remote-first culture - work from home or come into the office, it's totally up to you.Comprehensive medical, dental and vision plans.401(k) plan with employer match.Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.5-year Service Milestone Sabbatical.Paid parental leave.Generous employee referral bonus program.Pet insurance.HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.Regular virtual company-wide events, including cooking classes, yoga, meditation and more.The opportunity to learn and develop from some of the best and brightest minds in the industry!Don’t meet every single requirement? And so do we. The entire ScienceLogic team is committed to re-inventing the way organizations everywhere monitor their networks; and as part of the Technical Support team, you’ll have the unique opportunity to provide technical support for our cutting-edge hybrid cloud network monitoring software. Must be familiar with common administrative commands as well as able to write scripts in one of the major shells5+ years SNMP experience. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. The Sr. Technical Support Engineer provides support for ScienceLogic’s entire product suite.Acts as a Tier 2 escalation point for advanced customer issuesAssists with all support cases during periods of heavy volumeLeads support efforts for customers who have been determined to have Critical valueCoordinates with Customer Success Managers to address any technical issues impacting a Customer’s successActively engages Technical Support personnel to ensure proper handling of customer questions and issues to which they have been assignedEscalates software bugs or feature enhancements to ScienceLogic’s research, development, and product management teamsActs as a subject matter expert in more than one area of the productAutonomously works on projects and more complex assignments with tangible results delivering benefits to the organizationsProactively looks for ways to improve processes and innovate the support experienceBuilds relationships and partnerships with other ScienceLogic teamsMentors and trains new team membersProactively shares information and expertise regarding recent fixes, and best practicesProvides on-call and shift coverage as requiredQualities you possess…The key to being successful in the Sr. Technical Support Engineer role within ScienceLogic is being an analytical thinker and an excellent communicator.