Jobs at TaskRabbit
312 open positions
Senior Software Engineer, Dev Experience
Company: Taskrabbit
Location: Remote
Posted Aug 24, 2023
We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Taskrabbit offers employer-paid health insurance, 401k match with immediate vesting, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Taskrabbit’s commitment to Diversity and Inclusion:An Active Commitment to Equity within our Company and Platform.We are an inclusive community where all who share our mission and values belong. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.Taskrabbit is an equal opportunity employer and values diversity at our company. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!The Values. Care Deeply. GitHub Actions, CircleCI)Experience with Infrastructure as Code (e.g. We govern, architect, and build required services that aim to provide high-quality tools for writing, testing, and debugging code. Our culture is collaborative, pragmatic, and fast-paced. Terraform, Ansible)Love collaborating together with a tight-knit team.You’ll love working here because:Taskrabbit is a remote-first company. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
Vice President, Product
Company: Taskrabbit
Location: Remote
Posted Aug 24, 2023
We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Our culture is collaborative, pragmatic, and fast-paced. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. As a strategic partner to the CEO, the VP of Product will define, embody, and empower the company’s product culture, growing the next iteration of marketplaces. As a company we celebrate innovation, inclusion and hard work. Taskrabbit offers employer-paid health insurance, 401k match with immediate vesting, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. About the Role:At a point of major inflection and scale, Taskrabbit is looking for a VP of Product to come on as the leader behind the product vision, strategy, and execution. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.Taskrabbit is an equal opportunity employer and values diversity at our company. This executive will be responsible for attracting and retaining high-caliber talent in multiple functions including product management, product design, product operations, and product strategy with a hyper-focus on innovation and rapid iteration. Taskrabbit is seeking a visionary product leader who can scale, motivate high-output teams, and cultivate a creative and passionate culture.In addition, Taskrabbit has recently launched a new business and the VP of Product will be responsible for leading the product side of this venture. This will include managing a broader team including product and design to ensure product market fit and ability to scale the new business.Join us in creating a better everyday life for everyday people.What You’ll Focus On:Foster a culture of innovation, collaboration, and deliveryContinue to create and innovate a best in class product for the freelance labor marketDefine and own product vision for the next five years; be excited about shaping the future of workLeverage the momentum of the most successful year to date to create career-defining growth opportunities for your teamDrive and oversee product design, strategy, and operations to achieve the vision of the business at largeOversee and implement strong metrics around product launches and interactions on product featureHelp shape and define the product team’s methodology while leveraging product and industry best practicesApply marketplace experience and insight to find solutions to complex business opportunities, including those several years outContinuously inspire, mentor, and scale the product team while motivating product managers to deliver high-quality workLead with a high velocity of output, encouraging team members to take ownership and strive to identify new opportunitiesAttract and retain a diverse, high caliber, output-oriented teamWhat You’ll Bring To The Role:Visionary with a strong desire to lead, learn, implement and adaptHas led the organizational development and rapid growth of product functions; strong ability to identify, hire, inspire, and scale a world-class product team, particularly in a marketplace environmentExperience working across multiple functions and business units in collaboration with leadership across the organizationProven ability to maximize velocity and productivity of the teamExcellent interpersonal skills, ability to manage, mentor, and motivate a teamAn extremely smart and dynamic individual with outstanding communicationTrack record of launching and building high-growth platformsProven track record of working collaboratively with engineering to contribute to the product roadmapExperience working in a high-growth marketplace businessAnalytical problem solver with the ability to excel in a fast-paced environmentExcellent ability to organize, synthesize, and present informationDemonstrated quick thinking and agilityStrong influencer and relationship builder with internal and external leadeWhat You’ve Done:Deep marketplace experience building consumer experiences on web and mobile10-15+ years experience as a manager of managersHas successfully led teams of 20+Success in leading in uncertain and fast-growing environments with limited resources and pre-established processes Growth minded with bold personal, team, and business goals stemming from first-principal thinkingExperience executing on both long term and short term goalsSuccess leading and building teams in marketplace platformsHave built high performing teams by mentoring, developing, and balancing retention with attracting new talentStrong communicator with the ability to clearly and effectively articulate a common visionAbility to identify and execute on opportunities exposed by evolving technologyA hands-on approach with expertise building high traffic consumer products About Taskrabbit:Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.At Taskrabbit, we want to transform lives one task at a time.
Sr Software Engineer, Fullstack - MarTech & Analytics
Company: Taskrabbit
Location: Remote
Posted Aug 05, 2023
We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our events and data pipeline includes Segment, Snowflake, AppsFlyer, Mixpanel, and Iterable. Taskrabbit offers employee-paid health insurance, 401k match with immediate vesting, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more.Taskrabbit’s commitment to Diversity and Inclusion:An Active Commitment to Equity within our Company and Platform.We are an inclusive community where all who share our mission and values belong. Postgres, MySQL) and NoSQL databases (e.g. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.Taskrabbit is an equal opportunity employer and values diversity at our company. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!The Values. Care Deeply. Optimizely).A background web analytics, instrumentation such as Google Analytics and Kafka.Knowledge of SQL (e.g. You know how to organize code across the stack and have strong opinions on what belongs in the frontend vs the backend and how to structure the code for readability, reliability, and maintainability.Enjoy sharing your experience and technical knowledge to help other engineers grow through pairing, thorough code reviews, and collaboration in a remote work environment.Can communicate technical concerns and decisions clearly and proactively, simplified as necessary for cross-functional audiencesYou value knowing “why” and are comfortable partnering with external stakeholders to understand business requirements and translate these to technical requirements.Have experience being accountable for features or applications end-to-end – through planning, deployment, maintenance, and monitoring.You might be a fit if you have…Event-driven architecture experienceHistory in working with Customer Data Platforms (CDP), preferably Segment, and integrating CDPs with other tools (e.g. We're looking for people who are comfortable and interested in working with a bit of everything.Join us in changing lives, one task at a time!What You’ll Work OnArchitect and implement systems to track application events, metrics, and data to allow real-time analysis of user behavior to drive business decisions.Integrate existing web and mobile applications with our event tracking and data systems.Help define and standardize data collection technical best practices to ensure integrity, reliability, and maintainability.Take part in discovery sessions with cross-functional teams to explore and understand enterprise data requirements of analytics projects.Contribute to our technical roadmap of ongoing improvements, enhancements and updates.Participate in code reviews, listening to feedback, and commenting on other approaches.Collaborate with and mentor other engineers, helping guide their technical growth.Evangelize and conduct training on metric, event, and data systems and best practices throughout the organization.Be a part of the the teams on-call rotation.Your Areas of ExpertiseProficient in Ruby/Rails, Javascript, Typescript, React.js, Next.js; some experience in React Native is a plus.Have a robust understanding of software design principles and how to write clean code.
Vice President, Product
Company: Taskrabbit
Location: Remote
Posted Aug 24, 2023
Taskrabbit, a remote-first company, is seeking a VP of Product to lead the product vision, strategy, and execution. The role involves fostering a culture of innovation, collaboration, and delivery, defining the product vision for the next five years, and driving product design, strategy, and operations. The ideal candidate should have deep marketplace experience, a proven track record of leading teams of 20+ in uncertain and fast-growing environments, and excellent interpersonal skills. Taskrabbit values flexibility, choice, and regular in-person connection, and is committed to diversity and inclusion.
CRM Marketing Lead
Company: Taskrabbit
Location: Remote
Posted Aug 05, 2023
We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Our culture is collaborative, pragmatic, and fast-paced. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. As a company we celebrate innovation, inclusion and hard work. ).Comfortable working cross-functionally with Product, Design, Operations and Engineering.Excellent time-management skills and attention to detailSQL and HTML experience a plusAbout Taskrabbit:Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.At Taskrabbit, we want to transform lives one task at a time. You are capable of translating your data-driven insights into actionable recommendations.Excellent project management skills.Highly proficient in Google Sheets and/or Excel (pivot tables, graphs, formulas, etc. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.Taskrabbit is an equal opportunity employer and values diversity at our company. Taskrabbit offers employer-paid health insurance, 401k match with immediate vesting, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. About the Role:The Marketing team at TaskRabbit is data driven and results oriented. As the CRM Marketing Lead, your responsibility will include management of our customer relationship management systems to drive customer acquisition, engagement, and retention on both sides of our marketplace. You will work closely with different teams including Marketing, Product, Operations and Engineering to execute strategies that deliver exceptional value to our customers and drive business growth.
Lead Product Manager, Supply
Company: Taskrabbit
Location: Remote
Posted Aug 11, 2023
We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Taskrabbit offers employer-paid health insurance, 401k match with immediate vesting, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Taskrabbit’s commitment to Diversity and Inclusion:An Active Commitment to Equity within our Company and Platform.We are an inclusive community where all who share our mission and values belong. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.Taskrabbit is an equal opportunity employer and values diversity at our company. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!The Values. Care Deeply. You’re comfortable driving urgency and leading a team to quick, impactful decisions to achieve those goals.You’ll love working here because:Taskrabbit is a remote-first company. You’ll develop product area strategy, vision, and roadmaps by compiling and analyzing customer feedback, app usage, market research, and competitive analysis to drive compelling mobile experiences for our Taskers. This candidate must also be personable, collaborative and flexible, with the drive to manage complex projects across multiple stakeholder groups, both internal and external. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. You leverage the strengths of your team and stakeholders, and don’t hesitate to roll up your sleeves.You have demonstrated a strong customer focus — doing the research to understand your customers, their mindset, and how your product can help them.
Customer Success Manager, Iberia
Company: Taskrabbit
Location: Remote
Posted Aug 04, 2023
We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Our culture is collaborative, pragmatic, and fast-paced. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. As a company we celebrate innovation, inclusion and hard work. Fluency in Portuguese is a plus!About Taskrabbit:Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.At Taskrabbit, we want to transform lives one task at a time. During these office hours, you will provide support, guidance, and feedback to Taskers on their performance, as well as assist them in resolving any issues they may be facingEnsure that Taskers have a positive experience after activating, and implement targeted tactics to optimise their productivity, while also providing strategic guidance to ensure the retention of valuable TaskersMake strategic recommendations about how our programs and communications should evolve, and work alongside field stakeholdersResponsible for program metrics performance around utilisation, invoicing, and retention, including tracking and reportingMaster the Tasker lifecycle. These approaches, applied at the local level, will result in Taskers being higher quality, and more retentive - which drives client bookings and retention.As a Tasker Success Manager, you will collaborate closely with cross-functional teams throughout the entire Tasker lifecycle, focusing on critical areas such as invoicing, utilisation, and retention. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.Taskrabbit is an equal opportunity employer and values diversity at our company. Taskrabbit offers employee-paid health insurance, 401k match with immediate vesting, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. About the RoleThe Tasker Success team helps Taskers achieve their personal tasking goals using Taskrabbit. Your role will involve developing and implementing programs and communication strategies aimed at enhancing the performance of Taskers in your market, including delivering workshops and regularly calling Taskers to provide support and guidance. Working closely with internal stakeholders, you will coach Taskers, identify process improvements, and serve as a thought partner on invoicing, utilisation, and retention issues.
Sr Software Engineer, React Native - MarTech & Analytics
Company: Taskrabbit
Location: Remote
Posted Aug 05, 2023
We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our events and data pipeline includes Segment, Snowflake, AppsFlyer, Mixpanel, and Iterable. Taskrabbit offers employee-paid health insurance, 401k match with immediate vesting, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more.Taskrabbit’s commitment to Diversity and Inclusion:An Active Commitment to Equity within our Company and Platform.We are an inclusive community where all who share our mission and values belong. Postgres, MySQL) and NoSQL databases (e.g. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.Taskrabbit is an equal opportunity employer and values diversity at our company. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!The Values. Care Deeply. Optimizely).A background web analytics, instrumentation such as Google Analytics and Kafka.Knowledge of SQL (e.g. You know how to organize code across the stack and have strong opinions on code structure.Enjoy sharing your experience and technical knowledge to help other engineers grow through pairing, thorough code reviews, and collaboration in a remote work environment.Can communicate technical concerns and decisions clearly and proactively, simplified as necessary for cross-functional audiences.You value knowing “why” and are comfortable partnering with external stakeholders to understand business requirements and translate these to technical requirements.Have experience being accountable for features or applications end-to-end – through planning, deployment, maintenance, and monitoring.You might be a fit if you have…Event-driven architecture experienceHistory in working with Customer Data Platforms (CDP), preferably Segment, and integrating CDPs with other tools (e.g. Our culture is collaborative, pragmatic, and fast-paced.
Risk Operations Specialist
Company: Taskrabbit
Location: Remote
Posted Aug 24, 2023
Taskrabbit is a remote-first company that values flexibility and choice, while also emphasizing regular in-person connections. The company has been recognized as one of the Best Places to Work in 2022 by BuiltIn and DataBird journal. Taskrabbit is committed to diversity and inclusion, with women making up half of its leadership team and diversity representation above the tech industry average. The Risk Operations Advocate role involves upholding user standards and policies through transactional investigations and escalations of risks, with a focus on maintaining trust and positive experiences on the platform. The ideal candidate should have at least 2 years of customer service experience, preferably with 1-2 years in risk operations, fraud prevention, and/or policy enforcement. They should be detail-oriented, confident decision makers, and have excellent written and verbal communication skills.
Expansion Manager
Company: Taskrabbit
Location: Remote
Posted Aug 11, 2023
We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Our culture is collaborative, pragmatic, and fast-paced. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. As a company we celebrate innovation, inclusion and hard work. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.Taskrabbit is an equal opportunity employer and values diversity at our company. Taskrabbit offers employee-paid health insurance, 401k match with immediate vesting, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. About the RoleThe person in this role would be joining our New Ventures team, a small dedicated team focused on unlocking a new line of business for Taskrabbit. The Expansion Manager would be responsible for rolling out and launching our delivery program for IKEA locations across the US. We’re looking for talented, entrepreneurially-minded and data-driven people who also have a passion for helping people do what they love.Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world. Taskrabbit’s commitment to Diversity and Inclusion:An Active Commitment to Equity within our Company and Platform.We are an inclusive community where all who share our mission and values belong. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Additionally, creating a playbook for scalable and efficient roll out plans to meet the rapid expansion goals for the program.The ideal candidate is passionate about Taskrabbit and the sharing economy, has experience in influencing partners and has a data-driven and collaborative approach in achieving results.What You'll Work On:Work with IKEA coworkers and corporate stakeholders to launch our delivery service offering to stores nationwide.Develop a scalable and efficient process playbook to ensure smooth and successful expansions in the future.Collaborate with a small team while taking ownership of expansion-related initiatives.Deeply partner with IKEA and internal teams, frequently traveling to national IKEA service offices and various IKEA stores throughout the US to engage directly with management and key stakeholders.Explore opportunities to hire additional team members as the new venture scales, potentially leading and managing direct reports.Your Areas Of Expertise:5+ years of experience in a similar role, involving nationwide program rollouts and partnership with retail stakeholders.Proven experience in building positive and productive relationships with diverse stakeholders.Track record of launching new products or services successfully.Strong project management and partner management skills.Comfortable with building and implementing scalable processes.Data-driven mindset to identify and act upon efficiency opportunities.Excellent communication skills to effectively convey ideas and requirements.Highly organized with the ability to adapt to a fast-paced environment.Ability to identify efficiency opportunities and take initiative to implement improvements.Willingness to travel frequently for in-person collaborationAbout Taskrabbit:Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.At Taskrabbit, we want to transform lives one task at a time. This involves traveling to the national IKEA Service Office and IKEA retail locations across the US to engage directly with management and key stakeholders.
Director of Engineering
Company: Taskrabbit
Location: Remote
Posted Aug 11, 2023
We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Our culture is collaborative, pragmatic, and fast-paced. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. ), scale teams, and ensure your organization is effective, healthy, and set up for success by establishing clear and measurable goals.Communicate roadmaps, priorities, and decisions across a wide spectrum of audiences from engineers, EDDP (Engineering, Data, Design and Product) partners, peers across the business, and executive leadership.Build and develop a team of engineers with experience building processes, infrastructure, and systems for scale.What You’ll Bring:10+ years experience building products for scaleProven track record managing effective engineering teams; 4+ years managing software teams; 2+ years managing managersExperience operating in an Scrum/Agile environmentExperience building core capabilities used by one or more internal teamsExperience leading infrastructure teams, specifically AWS infrastructureExperience leading Developer Experience teams obsessing the development lifecycle (CI/CD, infrastructure as code, etc. As a company we celebrate innovation, inclusion and hard work. )Comfortable with React and Rails application developmentUnderstand tradeoffs between maintainability, complexity, and speed to marketMinimum Bachelor’s in Computer Science or equivalent industry experienceAbout Taskrabbit:Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.At Taskrabbit, we want to transform lives one task at a time. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.Taskrabbit is an equal opportunity employer and values diversity at our company. This leader will report directly to the CTOWhat You’ll Do:Own and execute on the Foundational Engineering Roadmap at Taskrabbit, leading teams of engineers to build the product capabilities required to enable all business partners to successfully deliver a delightful experience for their customers.Partner with Product, Data, and Business Development to build the Taskrabbit Foundations strategy and define the necessary high-fidelity user stories to deliver high-impact business outcomes.Collaborate with Engineering leaders and teams on architecture, system design, and technical dependencies.Manage multiple core foundation areas (Infrastructure, Developer Experience, Core Services, etc. Taskrabbit offers employer-paid health insurance, 401k match with immediate vesting, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. About the Role:At a point of major inflection and scale, Taskrabbit is looking for a Director of Engineering to own and drive the core, foundations engineering strategy to enable Taskrabbit evolve its platform to meet our growing marketplace and partnership needs. We’re looking for talented, entrepreneurially-minded and data-driven people who also have a passion for helping people do what they love.Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.Taskrabbit’s commitment to Diversity and Inclusion:An Active Commitment to Equity within our Company and Platform.We are an inclusive community where all who share our mission and values belong.
Customer Support Representative
Company: Taskrabbit
Location: Remote
Posted Aug 12, 2023
We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Our culture is collaborative, pragmatic, and fast-paced. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. As a company we celebrate innovation, inclusion and hard work. Taskrabbit offers employee-paid health insurance, 401k match with immediate vesting, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. About the RoleThe Customer Support Representative is responsible for handling customer queries from our users while driving for a one-touch resolution experience. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.Taskrabbit is an equal opportunity employer and values diversity at our company. We’re looking for talented, entrepreneurially-minded and data-driven people who also have a passion for helping people do what they love.Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world. Taskrabbit’s commitment to Diversity and Inclusion:An Active Commitment to Equity within our Company and Platform.We are an inclusive community where all who share our mission and values belong. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Taskrabbit will never use text or chat applications to conduct interviews. We aim to live our values in every interaction and are looking for customer support agents who care deeply about our community.On the Customer Support team, your primary focus and passion will be working directly with our users via chat, email or phone, whilst also allowing time for regular team meetings, coaching's, company-wide learning and development opportunities.What You'll Work On:Assist users in their entire experience across our dual-side marketplace.Efficiently address & solve user issues primarily via live channels while maintaining & exceeding KPIs aimed at customer satisfaction, productivity, and accuracy.Build connection and trust with our users, going above and beyond to provide an exceptional experience, with the aim to resolve their queries in an appropriate and timely manner first time. Monitor daily deliveries and anticipate potential risks to fulfillment.Be proactive and work with our users to ensure on time delivery and exceptional service.Take initiative to solve issues as they arise using your knowledge and experience to make informed decisions.Identify trends and provide constructive feedback to other employees and departments as necessary.Anticipate and efficiently respond to new challenges, the unfamiliar, and the urgent. Be a champion for our customers by identifying their needs, being their advocate, and ensuring we are continuously improving.Perform additional duties within the scope of a Customer Support Representative as required or requested.Your Areas Of Expertise:Minimum 2 years of customer service experience, including handling more complex customer interactions.Knowledge of CRM tools is preferred.Excellent customer service skills: You must exhibit empathy, courtesy, kindness, efficiency, confidence and helpfulness.Tech-curious: Excellent typing skills with the ability to navigate online tools and systems.We’re growing: Adaptability and a love for change and improvement in a fast-paced environment is a must.Excellent written & verbal communication skills: Have a strong command of grammar and spelling.Reliable & Punctual: You are an important part of our team so excellent time management is a must.Embrace the unknown: Be comfortable working cross functionally with other teams, working through ambiguity and multitasking!Available full-time (40 hours / week): We run a 7 day a week business so weekend availability is a must!Bilingual in English and Spanish is preferred, but not a requirement.Eligible to work in the United States.About Taskrabbit:Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.At Taskrabbit, we want to transform lives one task at a time. Communications will always be conducted by taskrabbit.com domain names.