Jobs at Tebra
930 open positions
Temporary Executive Assistant
Company: Tebra
Location: Remote
Posted Apr 25, 2024
Tebra is hiring for a temporary Executive Assistant position. The role involves providing comprehensive administrative support to the executive team, managing calendars, coordinating travel arrangements, and facilitating communication. The ideal candidate should have 2-3 years of administrative experience, strong communication skills, and proficiency in Microsoft Office. Tebra, a digital backbone for practice well-being, aims to simplify healthcare and unlock better healthcare for independent practices.
Representative, Product Support
Company: Tebra
Location: Other US Location
Posted May 02, 2024
<div> <p>Tebra only initiates contact with candidates via email from an official Tebra email address tebracom patientpopcom or kareocom or through our applicant tracking system Greenhouse We will only ask you to provide sensitive personal information through our official application portal not via social media or text message We do not conduct interviews via instant messaging<p> <div> <p><b><span>About the Role<span><b> <p><p><span>Someone who will contribute to the development of the departments plans and company strategy by serving as the customers advocate your unique insight into the challenges faced by our clients will help shape Tebras product and processes We love to nurture our representatives so that commitment and growth within our department can be encouraged You will have the opportunity to advance your Support career in a fast changing and growing industry<span><p> <p><b><span>Your Area of Focus<span><b> <p><ul><li><span>Provide outstanding customer support to our clients with their Tebra products and services and troubleshoot their technical difficulties<span><li> <li><span>Assist clients with navigating through our platform and provide customer support through inbound calls and emails<span><li> <li><span>Resolve clients issues and questions while working closely with our internal team and external partners<span><li> <li><span>Provide a positive image for Tebra to customers by cheerfully assisting customers with problems<span><li> <li><span>Provide training to empower customers to use Tebra to improve their operations as well as becoming a subject matter expert on or software<span><li> <li><span>Act as a key team member in our growing company and work closely with people throughout the company<span><li> <li><span>Help improve Tebras product and processes by contributing to the strategy using your unique insight into challenges faced by our clients and acting as the customer advocate<span><li> <li><span>Well rely on you to be the professional and friendly contact for our clients many of whom are doctors practice staff or billers learning about Tebra for the first time Youll assist customers by answering phone calls and responding to emails in a timely friendly and informative way Youll have the opportunity to learn about both Tebra and the Medical Billing industry ultimately becoming a Subject Matter Expert on both topics and a trusted resource for our clients<span><li> <ul><p><b><span>Your Professional Qualifications<span><b> <p><ul><li><span>Fluent English CEFR B2+ verbal and written communication skills because you will persuade present and problem solve throughout the day<span><li> <li><span>High School Diploma<span><li> <li><span>2+ years answering inbound phone calls and resolving technical software problems<span><li> <li><span>Bonus points for having knowledge in using Salesforce Shortel Confluence<span><li> <li><span>A professional and friendly demeanor for our clients many of whom are learning about Tebra for the first time<span><li> <li><span>Ability to be a critical resource to assist customers by answering phone calls and responding to emails in a timely friendly and informative way<span><li> <li><span>Amazing telephone presence and LOVE of talking on the phone Yes love since this is where you will spend the majority of your day<span><li> <li><span>Comfort with most things technical especially Salesforce and Microsoft Office products Knowing what SaaS stands for is a pretty big deal too<span><li> <li><span>Proven results in your ability to researchtest complex issues we want to know how you achieved this<span><li> <li><span>Open to learning new things<span><li> <li><span>Confidence but not too much Sense of urgency but dont get here at 400 AM to start your day no one will be here Awesome sense of humor and empathy for those around you<span><li> <li><span>Experience in a software company Or healthcare Or health insurance Nice to have<span><li> <ul><p><b><span>About Tebra<span><b> <p><p><span>Kareo and PatientPop have joined forces to become Tebra the digital backbone for practice wellbeing While our teams are still supporting both products our new hires and current employees are now united as Team Tebra <span><p> <p><span>Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere Well over 100000 providers trust Tebra to elevate their patient experience and help them grow their practice At Tebra were building the future of wellbeing together That shared vision for tomorrow begins with compassion and humanity today<span><p> <p><b><span>Our Values<span><b><b><span>Start with the Customer <span><b> <p><p><span>We get to know our customers and their patients and look at the world through their lens<span><p> <p><b><span>Keep It Simple<span><b> <p><p><span>Healthcare is too complex We aim to simplify it for everyone<span><p> <p><b><span>Stay Entrepreneurial <span><b> <p><p><span>We reject the status quo and solve problems with creativity perseverance and a bias to action<span><p> <p><b><span>Better Together<span><b> <p><p><span>We are diverse humble and collaborative We put the team first and win together<span><p> <p><b><span>Celebrate Success<span><b> <p><p><span>Life is short and joy is underrated We take time to have fun and celebrate success<span><p> <p><b><span>Perks amp Benefits <span><b> <p><p><span>To assist with all of lifes needs Tebra also offers a wellness and childcare subsidy and a UniversityEducation discount We also offer a number of resources to help you keep your mind and body healthy Check out obe Fitness for a great workout or LifeWorks Employee Assistance Program to find mental health resources along with other resources for everyday occurrences<span><p> <p><br ><p><p><strong>LISS1 LIHybrid<strong><p> <div> <p><em><span>Tebra is an equal opportunity employer All applicants will be considered for employment without attention to age race color religion sex sexual orientation gender identity national origin veteran or disability status<span><em><p> <p><em><span>California residents who apply or are recruited for a job with us please carefully review our Californiaspecific Privacy Notice under the California Consumer Protection Act here httpswwwtebracomprivacypolicycaliforniasupplementalnotice<span><em><p> <p><span>If you would like to report a fraudulent Tebra job posting please contact us at talentacquisitiontebracom and consider reporting your experience to the FBIs Internet Crime Complaint Center or the Better Business Bureau to help keep others safe online too<span><p> <div>
Coordinator, Talent Acquisition
Company: Tebra
Location: Remote
Posted Apr 10, 2024
Tebra is seeking a Talent Acquisition Coordinator to support and enhance their hiring process. The role involves partnering with Talent Acquisition Partners, maintaining candidate databases, scheduling interviews, and collaborating with internal stakeholders. The ideal candidate should have 1-2 years of coordinating experience, familiarity with Applicant Tracking Systems, and excellent organizational skills. Tebra, a digital backbone for practice well-being, aims to simplify healthcare and unlock better patient experiences.
Product Manager, Patient Experience Communications
Company: Tebra
Location: Remote
Posted May 25, 2024
Tebra is seeking a Product Manager of Patient Experience Communications. The role involves defining, building, and launching exceptional products, focusing on patient communications, the patient portal, and building solutions for providers. The ideal candidate should have 2-5 years of experience in bringing customer-facing technology products to market, experience managing B2B SaaS products, and a strong understanding of communication technologies and their legal guidelines. Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere.
Coordinator, Onboarding
Company: Tebra
Location: Other US Location
Posted May 02, 2024
<div> <p>Tebra only initiates contact with candidates via email from an official Tebra email address tebracom patientpopcom or kareocom or through our applicant tracking system Greenhouse We will only ask you to provide sensitive personal information through our official application portal not via social media or text message We do not conduct interviews via instant messaging<p> <div> <p><b><span>About the Role<span><b> <p><p>The Onboarding Coordinator plays a crucial role in the efficient and effective onboarding of new customers This position supports the onboarding management team and ensures that the onboarding process is smooth organized and in compliance with team processes Proactive and effective communication with internal team members and customers will be key You will manage multiple tasks at once so superior organization is critical The level of customer interaction in this role may vary depending on the business and the larger onboarding teams specific needs<p> <p><b><span>Your Area of Focus<span><b> <p><ul><li>Support onboarding managers with a wide variety of tasks necessary to support new customer onboarding This includes but is not limited to website page migration completing data transfer from sales and integration set up<li> <li>Support onboarding team with postlaunch tasks necessary for the business to track performance following onboarding completion<li> <li>Implement addon products for existing customers<li> <li>Maintain regular communication with onboarding managers providing proactive updates and clear communication when collaboration is needed<li> <li>Complete all assigned tasks within provided SLAs<li> <li>Demonstrate exceptional problem solving<li> <li>Give feedback on process developments that can help the department achieve their goals<li> <ul><p><b><span>Your Professional Qualifications<span><b> <p><ul><li>High school diploma or equivalent Associates or Bachelors degree in a related field is a plus<li> <li>Proven experience in administrative or coordinator roles particularly in customer onboarding or customer service<li> <li>Strong organizational and multitasking abilities<li> <li>Excellent communication and interpersonal skills<li> <li>Attention to detail and a commitment to data accuracy<li> <li>Proficiency in customer relationship management CRM software and other relevant onboarding tools<li> <li>Knowledge of company products or services as well as onboarding processes<li> <li>Technical aptitude<li> <ul><p><b><span>About Tebra<span><b> <p><p><span>Kareo and PatientPop have joined forces to become Tebra the digital backbone for practice wellbeing While our teams are still supporting both products our new hires and current employees are now united as Team Tebra <span><p> <p><span>Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere Well over 100000 providers trust Tebra to elevate their patient experience and help them grow their practice At Tebra were building the future of wellbeing together That shared vision for tomorrow begins with compassion and humanity today<span><p> <p><b><span>Our Values<span><b><b><span>Start with the Customer <span><b> <p><p><span>We get to know our customers and their patients and look at the world through their lens<span><p> <p><b><span>Keep It Simple<span><b> <p><p><span>Healthcare is too complex We aim to simplify it for everyone<span><p> <p><b><span>Stay Entrepreneurial <span><b> <p><p><span>We reject the status quo and solve problems with creativity perseverance and a bias to action<span><p> <p><b><span>Better Together<span><b> <p><p><span>We are diverse humble and collaborative We put the team first and win together<span><p> <p><b><span>Celebrate Success<span><b> <p><p><span>Life is short and joy is underrated We take time to have fun and celebrate success<span><p> <p><b><span>Perks amp Benefits <span><b> <p><p><span>To assist with all of lifes needs Tebra also offers a wellness and childcare subsidy and a UniversityEducation discount We also offer a number of resources to help you keep your mind and body healthy Check out obe Fitness for a great workout or LifeWorks Employee Assistance Program to find mental health resources along with other resources for everyday occurrences<span><p> <p><br ><p><p><strong>LISS1 LIHybrid<strong><p> <p><br ><br ><p><div> <p><em><span>Tebra is an equal opportunity employer All applicants will be considered for employment without attention to age race color religion sex sexual orientation gender identity national origin veteran or disability status<span><em><p> <p><em><span>California residents who apply or are recruited for a job with us please carefully review our Californiaspecific Privacy Notice under the California Consumer Protection Act here httpswwwtebracomprivacypolicycaliforniasupplementalnotice<span><em><p> <p><span>If you would like to report a fraudulent Tebra job posting please contact us at talentacquisitiontebracom and consider reporting your experience to the FBIs Internet Crime Complaint Center or the Better Business Bureau to help keep others safe online too<span><p> <div>
Specialist, Implementation
Company: Tebra
Location: Other US Location
Posted May 02, 2024
<div> <p>Tebra only initiates contact with candidates via email from an official Tebra email address tebracom patientpopcom or kareocom or through our applicant tracking system Greenhouse We will only ask you to provide sensitive personal information through our official application portal not via social media or text message We do not conduct interviews via instant messaging<p> <div> <p><b><span>About the Role<span><b> <p><p>An Implementation Specialist to help welcome coordinate and set expectations for our customers during their first experiences with Tebra<p> <p><b><span>Your Area of Focus<span><b> <p><ul><li>Own endtoend onboarding experience for new customers involves leading a series of milestone onboarding calls over a 60day period<li> <li>Embrace a sense of ownership over the customers experience and success in their first days<li> <li>Deliver worldclass customer service create engaging and energetic momentum with customers<li> <li>Provide timely communication to assigned customers and internal teams includes email phone and scheduling calls<li> <li>Set proper partnership expectations regarding timeline points of contact how to receive help etc<li> <li>Gather requirements contact information amp preferences value drivers and other preferences relevant to product mix purchased<li> <li>Identify potential areas of risk if expectations are not aligned escalate accordingly<li> <li>Guide customers through relevant selfpaced and instructorled training sessions provide handson training where appropriate<li> <li>Ensure customers are fully setup and adoption of applicable product features is completed before onboarding graduation <li> <li>Effectively collaborate internally to leverage resources to ensure each customers success<li> <li>Demonstrate exceptional problem solving and ability to navigate customer concerns <li> <li>Be a product expert and clearly communicate the value of the Tebra product to address all customer needs<li> <ul><p><b><span>Your Professional Qualifications<span><b> <p><ul><li>12 years of customer facing experience leading or supporting implementations of software solutions<li> <li>Experience specifically in SaaS environments in a project coordinator or customer success role a plus<li> <li>Minimum English level B2+ CEFR oral and written<li> <li>Strong analytical skills project management or project coordinator background<li> <li>Excellent communication skills<li> <li>Good negotiation conflict resolution and influencing skills<li> <li>Strong multitasking results oriented skills<li> <li>Ability to work in a fastpaced environment<li> <li>Must be fluent in English<li> <ul><p><b><span>About Tebra<span><b> <p><p><span>Kareo and PatientPop have joined forces to become Tebra the digital backbone for practice wellbeing While our teams are still supporting both products our new hires and current employees are now united as Team Tebra <span><p> <p><span>Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere Well over 100000 providers trust Tebra to elevate their patient experience and help them grow their practice At Tebra were building the future of wellbeing together That shared vision for tomorrow begins with compassion and humanity today<span><p> <p><b><span>Our Values<span><b><b><span>Start with the Customer <span><b> <p><p><span>We get to know our customers and their patients and look at the world through their lens<span><p> <p><b><span>Keep It Simple<span><b> <p><p><span>Healthcare is too complex We aim to simplify it for everyone<span><p> <p><b><span>Stay Entrepreneurial <span><b> <p><p><span>We reject the status quo and solve problems with creativity perseverance and a bias to action<span><p> <p><b><span>Better Together<span><b> <p><p><span>We are diverse humble and collaborative We put the team first and win together<span><p> <p><b><span>Celebrate Success<span><b> <p><p><span>Life is short and joy is underrated We take time to have fun and celebrate success<span><p> <p><b><span>Perks amp Benefits <span><b> <p><p><span>To assist with all of lifes needs Tebra also offers a wellness and childcare subsidy and a UniversityEducation discount We also offer a number of resources to help you keep your mind and body healthy Check out obe Fitness for a great workout or LifeWorks Employee Assistance Program to find mental health resources along with other resources for everyday occurrences<span><p> <p><br ><p><p><strong>LISS1 LIHybrid<strong><p> <p><br ><br ><p><div> <p><em><span>Tebra is an equal opportunity employer All applicants will be considered for employment without attention to age race color religion sex sexual orientation gender identity national origin veteran or disability status<span><em><p> <p><em><span>California residents who apply or are recruited for a job with us please carefully review our Californiaspecific Privacy Notice under the California Consumer Protection Act here httpswwwtebracomprivacypolicycaliforniasupplementalnotice<span><em><p> <p><span>If you would like to report a fraudulent Tebra job posting please contact us at talentacquisitiontebracom and consider reporting your experience to the FBIs Internet Crime Complaint Center or the Better Business Bureau to help keep others safe online too<span><p> <div>
Senior Software Engineer
Company: Tebra
Location: Orange County
Posted Apr 12, 2024
Tebra is hiring for a Senior Software Engineer position in Corona Del Mar, CA. The role involves developing back-end components using Java and Spring Framework, designing C-CDA solutions, and implementing FHIR integrations. The candidate must have a Bachelor's degree in Software Engineering or related field and at least 5 years of experience in software engineering. Required skills include Python, AWS, Spring Boot, MongoDB, Velocity, NewRelic, Prometheus, and Kubernetes. The position offers a salary of $177,029 per year and involves telecommuting. Tebra is an equal opportunity employer.
Test Job - DO NOT APPLY
Company: Tebra
Location: Remote
Posted May 16, 2024
Tebra ensures secure communication with candidates via official email addresses or Greenhouse. They emphasize not to share sensitive information via social media or text. The job posting is for testing purposes only and does not involve interviews via instant messaging. Tebra is an equal opportunity employer, and they provide a California-specific Privacy Notice for residents. They encourage reporting fraudulent job postings to protect others online.
Coordinator, Data Services Project
Company: Tebra
Location: Other US Location
Posted May 02, 2024
<div> <p>Tebra only initiates contact with candidates via email from an official Tebra email address tebracom patientpopcom or kareocom or through our applicant tracking system Greenhouse We will only ask you to provide sensitive personal information through our official application portal not via social media or text message We do not conduct interviews via instant messaging<p> <div> <p><b><span>About the Role<span><b> <p><p>A Project Coordinator Data Services is responsible for the completion of customer Data Services requests and ensuring that clients are satisfied with the communication of progress and individual project updates This person facilitates the process of data transfer to within and out of Tebras platform driving exceptional customer service and acting as the liaison between Data Integration Specialists customers and other departments stakeholders Sales Onboarding Accounting Engineering where needed This individual is in a high impact role to both the Data Services team and to customers serving as a subject matter expert for the team and as a result should be highly collaborative customeroutcomes focused and have a bias for action to improve the customer experience<p> <p><b><span>Your Area of Focus<span><b> <p><ul><li>Responsible for managing Data Service ticket completion via Jira and Salesforce requiring consistent customer communication at least once a week per customer via scheduled calls adhoc calls and emails<li> <li>Approximately 80 of their time should be spent completing customer tickets while the other 20 is dedicated to crossfunctional collaboration and training to ensure optimal customer experiences throughout the Tebra journey <li> <li>Completes customer outreach answers questions about service offerings gathers requirements and scopes work with customer communicates pricing and estimated time of completion communicates status updates and coordinates with other departments<li> <li>Main point of contact for high revenue qualified customers and customers requesting any type of data service<li> <li>Assists Data Integration Specialists with basic data formatting or qualitychecking where needed<li> <li>Works collaboratively with crossfunctional teams to provide quality customer experience teams include but are not limited to onboarding management account management sales support and accounting<li> <li>Helps train other departments on properly communicating expectations and value propositions for Data Service offerings<li> <li>Facilitates answering questions in public Tebra channels with other departments<li> <li>Acts a subject matter expert SME within the Customer Success organization to driving value for customers andor internal Tebra members relating to projects knowledge sharing or executionoriented specialization for certain tasks or topics with at least one quarterly initiative<li> <li>Attends and engages in weekly team meetings Customer Success and product trainings and may help to facilitate team meetings to drive ticket completion<li> <li>Understands how data is collected and used in the Data Services Dashboards to ensure all projects and tickets are completed<li> <ul><p><b><span>Your Professional Qualifications<span><b> <p><ul><li>2+ years of experience in a customerfacing role preferably in a role that manages customer expectations and provides customer service in healthcare<li> <li>1 year of project management experience<li> <li>Ability to work with minimal supervision including attempting to solve problems before asking for assistance as well as leading projects pilots and task delegation<li> <li>Critical thinking and is solutionoriented with customers and internal team members<li> <li>Proven ability to drive quality results under pressure<li> <li>Proven time management and organizational skills<li> <li>Skilled verbal and written communicator<li> <li>Aptitude or willingness to learn in a very technologyoriented environment <li> <li>Ability to explain processes and answer questions translating from technical projects to customerfriendly language<li> <li>Proven team player with a cando attitude to assist and guide technical team members to best service customer needs<li> <li>Desire and proven ability to be a crossfunctional team member collaborating with other internal departments to drive optimal customer experience outcomes<li> <li>Experience in Salesforce and Jira as a CRM and project management tool<li> <ul><p><b><span>About Tebra<span><b> <p><p><span>Kareo and PatientPop have joined forces to become Tebra the digital backbone for practice wellbeing While our teams are still supporting both products our new hires and current employees are now united as Team Tebra <span><p> <p><span>Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere Well over 100000 providers trust Tebra to elevate their patient experience and help them grow their practice At Tebra were building the future of wellbeing together That shared vision for tomorrow begins with compassion and humanity today<span><p> <p><b><span>Our Values<span><b><b><span>Start with the Customer <span><b> <p><p><span>We get to know our customers and their patients and look at the world through their lens<span><p> <p><b><span>Keep It Simple<span><b> <p><p><span>Healthcare is too complex We aim to simplify it for everyone<span><p> <p><b><span>Stay Entrepreneurial <span><b> <p><p><span>We reject the status quo and solve problems with creativity perseverance and a bias to action<span><p> <p><b><span>Better Together<span><b> <p><p><span>We are diverse humble and collaborative We put the team first and win together<span><p> <p><b><span>Celebrate Success<span><b> <p><p><span>Life is short and joy is underrated We take time to have fun and celebrate success<span><p> <p><b><span>Perks amp Benefits <span><b> <p><p><span>To assist with all of lifes needs Tebra also offers a wellness and childcare subsidy and a UniversityEducation discount We also offer a number of resources to help you keep your mind and body healthy Check out obe Fitness for a great workout or LifeWorks Employee Assistance Program to find mental health resources along with other resources for everyday occurrences<span><p> <p><br ><p><p><strong>LISS1 LIHybrid<strong><p> <p><br ><br ><p><div> <p><em><span>Tebra is an equal opportunity employer All applicants will be considered for employment without attention to age race color religion sex sexual orientation gender identity national origin veteran or disability status<span><em><p> <p><em><span>California residents who apply or are recruited for a job with us please carefully review our Californiaspecific Privacy Notice under the California Consumer Protection Act here httpswwwtebracomprivacypolicycaliforniasupplementalnotice<span><em><p> <p><span>If you would like to report a fraudulent Tebra job posting please contact us at talentacquisitiontebracom and consider reporting your experience to the FBIs Internet Crime Complaint Center or the Better Business Bureau to help keep others safe online too<span><p> <div>
Senior Front-End Platform Engineer
Company: Tebra
Location: Remote
Posted Apr 29, 2024
Tebra, a unified team of Kareo and PatientPop, is seeking a Senior Front-End Platform Engineer to lead the development of their next-generation Practice Management platform. The role involves modernizing and advancing the front-end micro-front-end platform architecture, designing sophisticated user interfaces with React, collaborating with cross-functional teams, mentoring junior developers, and staying updated with industry trends. The ideal candidate should have a degree in Computer Science, 7+ years of front-end development experience, expertise in React and modern JavaScript libraries, and strong understanding of micro front-end architecture.
Staff SDET
Company: Tebra
Location: Remote
Posted Apr 26, 2024
Tebra, a unified team of Kareo and PatientPop, is seeking an experienced Software Engineer in Test. The role involves raising the quality bar in scrum teams through early testing, designing and building features, and improving user satisfaction. Key responsibilities include manual and automated testing, building automation frameworks, collaborating with the team, and documenting test cases. The ideal candidate should have 8+ years of SDET/QA Automation Engineer experience, healthcare experience is a plus. Required skills include expertise in Selenium WebDriver, Cypress JS, Java, JS, and Typescript, and experience with API automation and CI/CD pipelines. Tebra offers a competitive remote pay range and a positive work environment with a focus on customer satisfaction, simplicity, entrepreneurship, teamwork, and celebrating success.
Senior Financial Analyst
Company: Tebra
Location: Remote
Posted May 26, 2024
Tebra, a digital backbone for practice well-being, is seeking an experienced financial analyst. The role involves providing accurate and timely reports, preparing budget to actual cost analysis, supporting financial models, and generating financial reports. The ideal candidate should have 5+ years of experience in finance or data analysis, knowledge of finance principles, and intermediate skills in MS Excel. Tebra values simplicity, entrepreneurship, collaboration, and success celebration, offering competitive benefits and remote work options.