Jobs at Thumbtack
247 open positions
Senior Data Scientist, Support Operations and Trust & Safety
Company: Thumbtack
Location: Remote
Posted Nov 06, 2023
Thumbtack is a rapidly growing company in the home services industry, valued at $3.2 billion. They offer an app to help homeowners manage their homes, with millions of users and 10 million 5-star reviews for their pros. The Operations Data Science team is seeking a Senior Data Scientist to partner with leaders in Trust and Safety and Support Operations, driving strategic decisions and impact through data analysis. The role involves collaborating with various teams, building reports and models, and driving improvements in operational processes.
Senior Site Reliability Engineer
Company: Thumbtack
Location: Remote
Posted Oct 22, 2023
Thumbtack is a rapidly growing company in the home services industry, valued at $3.2 billion. They offer an app for homeowners to manage their homes and connect with professionals for various tasks. The company is seeking engineers to join their Infrastructure Engineering team, which focuses on designing high-performance, high-availability systems. The role involves designing software, setting architectural direction, and managing systems for deployment, change management, and incident response. Thumbtack is a virtual-first company with a strong commitment to diversity and employee well-being.
Director Product Manager, Pro Growth
Company: Thumbtack
Location: Remote
Posted Nov 06, 2023
Thumbtack is a home management app that supports local economies and small businesses. The company is seeking a senior product manager to drive a strategy for acquiring tech-enabled, growth-minded pros. The role involves developing and communicating pro strategy, managing product managers, and collaborating with cross-functional teams. The company offers competitive salaries and benefits, including a virtual-first working model and a comprehensive benefits package.
Senior Site Reliability Engineer
Company: Thumbtack
Location: Remote
Posted Sep 27, 2023
We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.LI-DNIBenefits & PerksVirtual-first working model coupled with in-person events20+ company-wide holidays including two week-long shutdowns Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila Stipends for remote work support, home office set-up and Thumbtack services (North America) WiFi reimbursements Cell phone reimbursements (North America) Employee Assistance Program for mental health and well-being Learn More About Us Life @ Thumbtack Blog How Thumbtack is embracing virtual work Follow us on LinkedIn Meet the pros who inspire usThumbtack embraces diversity. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.For candidates living in all other US locations, the expected salary range for this role is currently $170,000- $215,000. For candidates living in San Francisco / Bay Area, New York City, or Seattle metros, the expected salary range for the role is currently $180,000 - $250,000. Nobody checks every box, and we're looking for someone excited to join the team.Minimum of 5 years of industry experience in systems engineering, software engineering, or equivalentExperience writing and shipping services in a high level programming language like but not limited to: Python, Go, PHP, Java, Javascript, or ScalaDemonstrated knowledge of AWS and pre-requisite fundamentalsExpertise in designing, analyzing, and troubleshooting large-scale distributed systemsExperience operating cloud-based services at scaleDemonstrable knowledge of docker, dockerfiles, container management and orchestration, and service meshTrack record of managing projects while communicating with stakeholdersNice-to-Have QualificationsUnderstanding of customer-centric design and developmentExperience working with GCPInfrastructure as Code / Everything as codeThumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines. In this role you will be an integral part in designing high performance, high availability, and high throughput systems with the goal of minimizing service interruption, downtime, and latency. Infrastructure engineering plays a key role up and down the stack to enable this transition as we strive to boost organizational productivity and velocity.ResponsibilitiesDesign, create, and maintain software to improve the availability, scalability, and efficiency of Thumbtack's servicesSet the architectural direction of infrastructure and platform teams while supporting the engineering organizationDesign and implement tools and processes used for deployment, change management, and incident responseOwn, maintain, and continuously improve all systems provided as a service, such as monitoring, log aggregation, and datastoresEngage in service capacity planning and demand forecasting, anticipating performance bottlenecksParticipate in rotating on-call dutiesMust-Have QualificationsIf you don't think you meet all of the criteria below but still are interested in the job, please apply. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected]. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ . We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. To read more about the hard problems that our team is taking on, visit our engineering blog.About the RoleOur Infrastructure Engineering team is a hybrid of software, system, and site reliability engineering.
Director, Engineering
Company: Thumbtack
Location: Remote
Posted Oct 28, 2023
Thumbtack is a rapidly growing company in the home services industry, valued at $3.2 billion as of June 2021. With operations in all 3,143 U.S. counties, Thumbtack has facilitated over 75 million projects and has about 10 million 5-star reviews for its pros. The company is seeking a senior engineering manager to lead the growth team, responsible for user acquisition and activation through various channels. The ideal candidate will have extensive experience in engineering management, growth strategies, and leading cross-functional teams. Thumbtack offers a virtual-first working model, competitive salary, and comprehensive benefits package.
Senior Data Scientist, Support Operations and Trust & Safety
Company: Thumbtack
Location: Remote
Posted Oct 25, 2023
Thumbtack is a company that is building an app to help homeowners manage their homes. They are seeking a Senior Data Scientist to join their Operations Data Science team. The role involves partnering with product and operations leaders to shape the strategy for the Trust and Safety and Support Operations teams.
Technical SEO Manager
Company: Thumbtack
Location: Remote
Posted Nov 11, 2023
Thumbtack, a leading home services marketplace, is seeking a Technical SEO Manager to drive search success and solve complex SEO problems. The ideal candidate will have 5+ years of practical SEO experience, with a strong emphasis on technical SEO. They will be responsible for improving Thumbtack's search visibility by enhancing the product's technical capabilities and performance. The role involves working closely with cross-functional teams, leading SEO projects, and making data-driven decisions to deliver incremental traffic and revenue. Thumbtack offers a virtual-first working model, competitive salary, and comprehensive benefits.
Head of Applied Science
Company: Thumbtack
Location: Remote
Posted Oct 28, 2023
Thumbtack is a rapidly growing company in the home services industry, valued at $3.2 billion. They are seeking a Head of Applied Science to lead a team of data scientists and machine learning engineers. The role involves driving growth initiatives, demand and supply optimization, dynamic pricing, and personalized home care solutions. The company is committed to supporting local economies, helping small businesses grow, and providing peace of mind to homeowners. Thumbtack is a virtual-first company with a strong focus on diversity and inclusion.
Manager, Trust & Safety
Company: Thumbtack
Location: Remote
Posted Oct 03, 2023
We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.For candidates living in all other US locations, the expected salary range for this role is currently $68,000- $82,000. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.Benefits & PerksVirtual-first working model coupled with in-person events20+ company-wide holidays including two week-long shutdowns Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila Stipends for remote work support, home office set-up and Thumbtack services (North America) WiFi reimbursements Cell phone reimbursements (North America) Employee Assistance Program for mental health and well-being Learn More About Us Life @ Thumbtack Blog How Thumbtack is embracing virtual work Follow us on LinkedIn Meet the pros who inspire usThumbtack embraces diversity. LI-RemoteFor candidates living in San Francisco / Bay Area, New York City, or Seattle metros, the expected salary range for the role is currently $80,000-$96,000. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected]. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ . We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. Nobody checks every box, and we're looking for someone excited to join the team.2-4 years relevant experience demonstrating leadership in Trust and Safety, risk mitigation, or customer experience roles.3+ years of experience in people leadership with a track record of hiring and developing great talent across a broad spectrum of geographies; delivering superior results and developing a customer-focused culture.Proven experience navigating and mitigating risk through sound judgment and decision making.Experience perpetuating structures, systems, and processes that build toward a determined focus on high-quality user experiences.Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines. As the team manager, you have an outsized impact on guiding the team strategy, developing strong case managers, and perpetuating a strong focus on caring for and supporting our customers and pros as we continue to grow and scale Trust and Safety at Thumbtack.ResponsibilitiesLead a Trust and Safety team at the forefront of investigating project related reports from our customers and pros, mediating disputes, and taking appropriate action on issues by ensuring our users are supported and our platform standards are upheld.Grow, develop, and manage a high-performing Trust and Safety team that is leading the future of work with a remote-first culture.Create and drive team strategy for triaging and handling reported concerns. Influence broader Trust and Safety strategy at Thumbtack.Continue to refine and improve a human-first approach to caring for our users.Support and further develop team members through coaching, mentoring, and empowerment through delegation and autonomy.Perpetuate a strong focus on caring for and supporting our customers and pros including the administration of the Thumbtack Property Damage Guarantee.Collaborate cross-functionally with Internal Tools teams, Data Analytics, Product, and other Operations teams to proactively analyze and improve our approach to handling high risk concerns.What you'll needIf you don't think you meet all of the criteria below but still are interested in the job, please apply. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.At Thumbtack, we're creating a new era of home care. Imagine what we’ll build together. Thumbtack by the NumbersAvailable nationwide in all 3,143 U.S. counties75 million+ projects started on ThumbtackAbout 4 million customers in the last 12 monthsPros earn billions on our platformAbout 10 million 5-star reviews for our stellar pros 1000+ employees and $3.2 billion valuation (June, 2021) About the Trust and Safety Support Operations TeamThe Trust and Safety team is a tight knit, highly-skilled team that is dedicated to supporting our users experiencing Trust and Safety concerns.
Growth Marketing Manager, SEO
Company: Thumbtack
Location: Remote
Posted Nov 11, 2023
Thumbtack is a rapidly growing company in the home services industry, offering an app to help homeowners manage their homes. The company is seeking a Technical SEO Manager to improve search visibility and drive growth. The role involves working with cross-functional teams, leading SEO projects, and making data-driven decisions. The ideal candidate has 5+ years of SEO experience, strong technical skills, and a proven track record of increasing rankings, traffic, and revenue.
Senior Data Scientist, Product (Pro Growth)
Company: Thumbtack
Location: Remote
Posted Sep 23, 2023
We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.LI-RemoteBenefits & PerksVirtual-first working model coupled with in-person events20+ company-wide holidays including two week-long shutdowns Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila Stipends for remote work support, home office set-up and Thumbtack services (North America) WiFi reimbursements Cell phone reimbursements (North America) Employee Assistance Program for mental health and well-being Learn More About Us Life @ Thumbtack Blog How Thumbtack is embracing virtual work Follow us on LinkedIn Meet the pros who inspire usThumbtack embraces diversity. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.For candidates living in all other US locations, the expected salary range for this role is currently $119,213 - $161,288. Nobody checks every box, and we're looking for someone excited to join the team.4+ years of experience in data science, analytics or economicsExperience managing stakeholders with competing priorities in areas such as Product Management, Design, Engineering and MarketingExperience scoping, analyzing, and communicating results of experimentsExpert in SQL Strong communication skills and ability to build strong relationships cross-functionally and with leadershipBachelor’s, Master’s, or Doctoral degree in a technical area such as: Statistics, Engineering, Analytics, Math, Computer Science, Operations Research, EconomicsBonus points if you haveA well-balanced combination of big-picture thinking, ability to thrive in ambiguity, exceptional problem solving skills and patience to teach others and uphold a high barExperience working on a 2-sided marketplace Proficient in one of Python or RThumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines. As a Data Scientist, you’ll be the person responsible for all the analytical needs of an entire team of engineers, designers, and product/marketing managers -- helping empower the team and Thumbtack more broadly to build the best product, as quickly as possible. ResponsibilitiesPropose and conduct quantitative research into key user behaviors, product flows, and business trends; based on analysis and in collaboration with cross-functional partners, identify potential new opportunities and next steps for the product teamDesign and analyze experiments and other tests for causal inference, in collaboration with engineers, applied scientist, and economistsPartner with product managers, engineers, etc. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected]. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ . * Learn more about our virtual-first working model here.For candidates living in San Francisco / Bay Area, New York City, or Seattle metros, the expected salary range for the role is currently $140,250 - $189,750. to help scope new features, e.g., scenario modeling for possible impact on key metrics, make recommendations on business logic of new features, etc.Define and monitor key metrics; investigate changes in metrics and propose next stepsDevelop topic area expertise, e.g., develop a deep understanding of how Thumbtack search works and interacts with other systemsContribute to our team and company data culture through accessible data table design and maintenanceCollaborate with, mentor, and help recruit team membersWhat you’ll needIf you don't think you meet all of the criteria below but still are interested in the job, please apply. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. Data Scientist embed with product teams to support new product feature launches, study the economics of our massive and dynamic marketplace, and help inform strategy.
Director Product Manager, Pro Growth
Company: Thumbtack
Location: Remote
Posted Nov 10, 2023
Thumbtack, a leading home services marketplace, is seeking a senior product manager to drive pro strategy and growth. The role involves managing product managers, collaborating with cross-functional teams, and defining key metrics. The company offers a virtual-first working model, competitive salary, and comprehensive benefits. Thumbtack is committed to diversity and inclusion, and is an equal opportunity employer.