Jobs at Twilio
2,758 open positions
Twilio is a cloud‑communications platform that gives developers API access to SMS, voice, video and authentication services. Since its 2008 launch, it has powered over 200,000 apps, from small startups to Fortune 500 enterprises, and is known for its developer‑first culture and rapid feature releases.
Twilio hires across a spectrum of tech and business functions: software engineering (frontend, backend, infrastructure), data science, product management, security, DevOps, and customer success. Openings also include sales, marketing, and support roles that require strong communication and analytical skills. Candidates can expect rigorous technical interviews, collaborative pair‑programming, and a culture that rewards ownership and continuous learning.
Job Transparency provides full salary ranges, employee reviews, and role‑specific performance metrics for Twilio listings. Seeing the exact pay band and sentiment score before you apply helps you negotiate confidently, benchmark against peers, and spot high‑growth teams within the company.
Human Resources Business Partner, Manager
Company: Twilio
Location: Remote
Posted Sep 21, 2023
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, please contact us at [email protected]. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions.Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We are always looking for people who will bring something new to the table!Required:5+ years of relevant work experience as HR Business Partner or previous experience as a HR generalist preferably within a scaling or fast pace companyStrong Labour Law knowledge of EMEA is essential Demonstrated ability to coach leaders and experience driving a high-performance culture.Demonstrated track record of providing business-driven talent strategy, programs, processes through the employee lifecycleStrong business acumen and understanding of how HR operates as a partner for the business, combined with an ability to be proactive and to provide alternatives and options to the business based on your expertiseExperience building, partnering, and implementing meaningful change across a rapid pace, global organisation Excellent interpersonal, communication and coaching skills with a proven ability to develop trusting relationships and influence at all levels within the organisation to achieve business results.A hunger for learning and problem solving with a mindset that opportunities to do so are greater in a complex, ambiguous, fast-paced and ever-changing environmentLocation This role will be based in our Dubin office and will report to the EMEA HRBP DirectorWhat We OfferThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, flexible working hours and much much more. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. That's why we seek out colleagues who embody our values — something we call Twilio Magic. ResponsibilitiesIn this role, you will need: Work closely with leaders to understand each team’s current state and desired future state, gaps and priorities needed to achieve business goalsPartner & support leadership on high priority people related matters including talent assessment, separation/termination, organisational policy and employment laws and regulationsProvide guidance and input on org design, workforce planning and location strategy in alignment with Twilio’s culture and long-term strategyServe as a consultant to management on Human Resource related issues Consult on recruitment, performance improvement, promotions, talent mobility, Employee Relations, and termination discussionsLeverage data and analytics to assess, anticipate and solve HR-related needs Communicate needs proactively across our People Team and client leadership teamsPartner closely with COEs to improve key processes and methodologiesHelp us transform and scale our HRBP service delivery and operating modelsBe a champion of Twilio’s culture and values, while partnering on the strategy and execution of people-related programs that empower Twilions to innovate, scale, and growQualifications Not all applicants will have skills that match a job description exactly.
Training Specialist
Company: Twilio
Location: Remote
Posted Sep 22, 2023
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. In addition to competitive pay, Twilio offers generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, please contact us at [email protected]. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. course outlines, training aids, assessments, and facilitator guides.Support the development of processes for training content pipeline, including intake, validation, review, launch, etc.Manage the end-to-end learning development process, including stakeholder request management, needs analysis, development, delivery, evaluation, and revision.Qualifications Not all applicants will have skills that match a job description exactly. job aids, eLearnings, vILT courses, micro-learning video content, learning plans, and learner communications). Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions.Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Articulate 360, Camtasia, and SnagIt.Develop additional content as required - e.g.
Sales Development Representative, Segment (ENGLISH speaking)
Company: Twilio
Location: Remote
Posted Sep 19, 2023
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, please contact us at [email protected]. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, please contact us at [email protected] is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role excites you but you think you don’t check every box, we still encourage you to apply - we’re already looking forward to meeting you.If this role isn't what you're looking for, please consider other open positions.Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. )Look forward to variety in a normal workday (thanks to the creativity & personalisation in this role, every single day is a new adventure)You have navigated challenges and overcome obstacles (resilience is a core skill for becoming an extraordinary SDR)Adopt responsibility and are passionate about joining forces with various Account Executives (teamwork makes the dream work)Desired:Experience working in a software-selling environment Proficient written and verbal communication in English LocationThis role will be remote in Dublin, Ireland or based in our Dublin, Ireland office.Approximately 0% travel is anticipated.What We OfferThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.
Sales Development Representative (German speaking - DACH region)
Company: Twilio
Location: Remote
Posted Sep 16, 2023
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, please contact us at [email protected]. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If this role excites you but you think you don’t check every box, we still encourage you to apply - we’re already looking forward to meeting you.If this role isn't what you're looking for, please consider other open positions.Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. )Look forward to variety in a normal workday (thanks to the creativity & personalisation in this role, every single day is a new adventure)You have navigated challenges and overcome obstacles (resilience is a core skill for becoming an extraordinary SDR)Adopt responsibility and are passionate about joining forces with various Account Executives (teamwork makes the dream work)Desired:Experience working in a software-selling environment Proficient written and verbal communication in English and GermanLocationThis role will be remote in Dublin, Ireland or based in our Dublin, Ireland office.Approximately 0% travel is anticipated.What We OfferThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. That's why we seek out colleagues who embody our values — something we call Twilio Magic.
Technical Account Manager 3
Company: Twilio
Location: Remote
Posted Sep 19, 2023
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, please contact us at [email protected]. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Good understanding of React and Redux.LocationThis role will be remote and based in Colombia.What We OfferThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. Bonus: Understanding of WebRTC would be a plus.High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums.Interest in utilizing customer feedback to identify and drive improvements in our products.Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.Excellence in task prioritization and evaluation of situational urgency.DesiredBroad capabilities to troubleshoot server-side code (C, Java, Node.js, Ruby, or PHP) and client-side code (JavaScript, Android, iOS).
Director of Product, Unified Profiles
Company: Twilio
Location: Remote
Posted Sep 21, 2023
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, please contact us at [email protected]. *Please note this role is open to candidates outside of Colorado, California, New York, and Washington. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. From pitching our leadership team on what customers need to see from our products, to spec-ing a feature with a partner, you’re able to thoughtfully and clearly explain fundamental reasons behind your decisions. You are organized and comfortable working with exec-level stakeholders and drive deep customer relationships.You can build highly leveraged products that can be used as the cornerstone for customers and internal teams alike.You’re not shy about diving in deep with engineering, security, or the customer.You can run a tight ship, prioritizing a robust stream of work into cohesive, incremental releases.Desired:You’ve built & implemented advanced deterministic and probabilistic Identity Resolution at scaleExperience and familiarity with AdTech tools & ecosystemLocation This role will be remote, and based in the USA.What We OfferThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. The information below is provided for candidates hired in those locations only.The estimated pay ranges for this role are as follows:Based in Colorado: $193,760 - $242,200.Based in New York, Washington State, or California (outside of the San Francisco Bay area): $205,200 - $256,500.Based in the San Francisco Bay area, California: $227,920 - $284,900.This role may be eligible to participate in Twilio’s equity plan.
Senior Product Designer
Company: Twilio
Location: Remote
Posted Sep 19, 2023
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, please contact us at [email protected]. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. We are always looking for people who will bring something new to the table! Required:Has a proven user-centered design workflow that comprises: research, design, prototyping, presentation, sharing and soliciting feedback, user testing, influencing key decision making, and collaborative handoffs with developers.Ships high-quality user interfaces and flows in a systematic, detail-oriented way. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions.Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. Bachelor’s or Master’s in the field of Human Computer Interaction or Design is a nice to have.Experience at a SaaS software company serving B2B customers.Location This role will be remote, and based in Colombia.Approximately 5% travel is anticipated. What We OfferThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Ensures the coded implementations are consistent with designs.Can share a portfolio with clean, usable, straightforward, and lovable designs that demonstrates technical product thinking, and a strong understanding of user-centered design methodologies.Has a demonstrated advocacy for design and research methodologies, and has experience running quantitative and qualitative research, such as usability testing, analysis, and interviews.Holds a passion for feedback and the ability to provide useful and constructive feedback to peers of all levels, as well as invite and receive it.Strong communication, facilitation, and presentation skills.Has experience designing and evolving complex application software in a fast-past environment.Desired:Has 4+ years of industry experience and a related degree or equivalent experience in software interface design and/or development. You will work alongside product designers, product managers, engineering partners, and our customers.ResponsibilitiesIn this role, you’ll:Define, design, review, test and specify interfaces, components, systems, frameworks and tools for developer and customer experiences. Articulate the customer problem and success metrics, and gain alignment with stakeholders on your approach to testing, learning, and iterating on a solution.Collaborate with our product partners to understand customer needs, design products and workflows to unlock their potential.Partner with Tech Leads and Product Managers to align on scope.
Software Engineer L2
Company: Twilio
Location: Remote
Posted Sep 17, 2023
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, please contact us at [email protected]. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, please contact us at [email protected] is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions.Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. We are always looking for people who will bring something new to the table!Required:3+ years of experience writing production-grade code in a modern programming language.Experience programming in one or more of the following: Go, Java, or similar languagesStrong theoretical fundamentals and hands-on experience designing and implementing highly available and performant fault-tolerant distributed systems.Experience operating large-scale, distributed systems on top of cloud infrastructure such as Amazon Web Services (AWS) or Google Compute Platform (GCP)Deep understanding of architectural patterns of high-scale web applications (e.g., well-designed APIs, high-volume data pipelines, efficient algorithms).A systematic problem-solving approach, coupled with good communication skills, a sense of ownership, and driveHave hands-on experience with container orchestration frameworks (e.g., Kubernetes, EKS, ECS)Experience shipping services (products) following CI/CD development paradigm.Excellent written and verbal communication skills.Location This role will be remotely based in Bangalore.What We OfferThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply.
Senior Manager, HRBP R&D
Company: Twilio
Location: Remote
Posted Sep 16, 2023
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, please contact us at [email protected]. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. Approximately 10-15% travel is anticipated. *Please note this role is open to candidates outside of Colorado, California, New York, and Washington. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positionTwilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. The information below is provided for candidates hired in those locations only.The estimated pay ranges for this role are as follows:Based in Colorado:$ 160,080.00-$200,100.00Based in New York, Washington State or California (outside the San Francisco Bay Area): $169,250.00-$211,900.00This role is eligible to participate in Twilio's equity plan and the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. What We OfferThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We are always looking for people who will bring something new to the table! Required:8+ years as an HRBP or related discipline in a high-growth, fast paced global environmentDemonstrated track record of providing business-driven talent strategy, programs, processes through the employee lifecycle.Experience building, partnering, and implementing meaningful change across a rapid pace, global organization Excellent interpersonal, communication and coaching skills with a proven ability to develop trusting relationships and influence at all levels within the organization to achieve business results.A hunger for learning and problem solving with a mindset that opportunities to do so are greater in a complex, ambiguous, fast-paced and ever-changing environmentEnjoy deriving insights from data to support decision making and clearly present/communicate complex ideas Desired:Global HR experience Experience supporting R&D teams, best practices and market knowledgeStrong analytical skills, including the understanding of metrics to support plans and monitor performance Experience leading and executing workforce planning efforts Excellent written and verbal communicationLocationThis role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply.
Solutions Engineer, Flex
Company: Twilio
Location: Remote
Posted Sep 20, 2023
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, please contact us at [email protected]. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. You will need:3-5 years Previous experience working in the Contact Center and Telecom spaceAt least 5 years in a technical Pre-sales role in Enterprise space or commensurate experienceDeep understanding of building with REST APIsSolid understanding of voice protocols and SIP implementationsHands on experience with web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)Hands on experience with with backend development (Java, C, Node.js, Python, PHP, etc)High-energy, passionate and creative problem solver with know-how to get things done approach and the ability to lead others to successExcellent communicator and presenter able to gain audience confidence at an executive levelAbility to ask the right questions to build a deep understanding of a customers needs and guide them to a technical solution using Twilio Flex and industry partner platformsStrong knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecturesLocation This role will be remote, and based in Ireland Approximately 35% travel is anticipated. What We OfferThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. That's why we seek out colleagues who embody our values — something we call Twilio Magic. The Solutions Engineer leads the technical pre-sales relationship, proposes technical architectures, demonstrates the product, anticipates concerns, and provides creative solutions.The Twilio Contact Center Solutions Engineer is both highly technical and a skilled executive relationship builder.
Strategic Account Executive
Company: Twilio
Location: Remote
Posted Sep 16, 2023
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. *Please note this role is open to candidates outside of Colorado, California, New York, and Washington. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, please contact us at [email protected]. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.This role is eligible to earn commissions. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.LI-Remote Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. Eager to deliver excellence.Familiarity with Twilio ecosystem of Tools: Salesforce, Outreach, LinkedIn SalesNav, ZoomInfo, Looker, Tableau, G-Suite, GongExcellent verbal and written communication & presentation skills.Bachelor’s Degree or equivalent years of experience.Desired:Experience selling API based solutionsDeep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms (CPaaS or PaaS)Location This role will be fully remote, based in the United States.Approximately 15% travel is anticipated. What We OfferThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions. Team-player. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
Technical Support Expert 2
Company: Twilio
Location: Remote
Posted Sep 22, 2023
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, please contact us at [email protected]. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions.The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Are proficient at developing workflows to remain efficient at tasks while still following standard processes and procedures.Demonstrated ability to identify process and team improvements, and proven ability to create and curate internal and external documentation.Basic scripting knowledge (JS, PHP), and markup languages (HTML, XML).Location This role will be based remote based in Colombia.What We OfferThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. This role may be eligible to participate in Twilio’s equity plan. We are always looking for people who will bring something new to the table!Required:Fluency in English & Spanish is required for this position. 2+ years of experience working cases in the compliance, fraud, or abuse space, with knowledge of the terminology used in these areas.Experience working around compliance, fraud, or abuse tooling or other rules engines and understand how to interpret reports.Solid technical skills - experience in common enterprise OSs.Experience with using industry tools to search databases, create custom queries, and generate reports - Splunk, DataDog, SQL tools. A demonstrated history of customer focus and empathy, including the ability to communicate complex issues to both technical and non-technical audiences.Eagerness to learn new things, build expertise and support others in the field.Experience handling escalations effectively and efficiently.Desired:Proven time management skills, with the ability to work well under pressure and without constant supervision (Be an owner).