Jobs at Twilio
2,758 open positions
Twilio is a cloud‑communications platform that gives developers API access to SMS, voice, video and authentication services. Since its 2008 launch, it has powered over 200,000 apps, from small startups to Fortune 500 enterprises, and is known for its developer‑first culture and rapid feature releases.
Twilio hires across a spectrum of tech and business functions: software engineering (frontend, backend, infrastructure), data science, product management, security, DevOps, and customer success. Openings also include sales, marketing, and support roles that require strong communication and analytical skills. Candidates can expect rigorous technical interviews, collaborative pair‑programming, and a culture that rewards ownership and continuous learning.
Job Transparency provides full salary ranges, employee reviews, and role‑specific performance metrics for Twilio listings. Seeing the exact pay band and sentiment score before you apply helps you negotiate confidently, benchmark against peers, and spot high‑growth teams within the company.
Senior Security Engineer, Incident Response
Company: Twilio
Location: Remote
Posted Sep 13, 2023
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, please contact us at [email protected]. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions.Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. You are able to both design and develop cloud-based automated security response playbooks and operate them in an automated fashion.Experience with SaaS applications and security vulnerabilities. LocationThis role will be Remote and based in IrelandWhat We OfferThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. We are always looking for people who will bring something new to the table!Required:5+ years of experience in Cybersecurity with a focus on incident response, digital forensics, security engineering, and/or intrusion detection.Experience with log analysis and forensic tools.Experience with AWS, GCP or other public cloud infrastructure platforms.Experience with REST API, container and serverless security.Expertise in solving complex production security issues..Experience with Sumo Logic & Bigquery.Experience with automation.Communicate clearly and concisely, orally and in writing.Desire to collaborate across teams on best practices to build, test and operate security incident response capabilities at scale.Schedule: ability to work ‘non-standard’ hours, to overlap as needed with colleagues and stakeholders in other global locations, and with the potential for future on-call rotation, including weekend and holiday hours.Desired:Experience leveraging automation to improve operational security metrics and dashboards by identifying security response gaps in systems, services and processes and propose and deliver solutions to close security monitoring gaps.You are proficient in cloud technologies and are hands-on in at least one cloud platform: GCP, AWS, or Azure. That's why we seek out colleagues who embody our values — something we call Twilio Magic. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply.
Strategy & Operations Senior Manager
Company: Twilio
Location: Remote
Posted Sep 13, 2023
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. *Please note this role is open to candidates outside of Colorado, California, New York, and Washington. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, please contact us at [email protected]. Proven ability to thrive in a demanding, fast-paced environmentPerpetually curious and a builder at heartLocation This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.What We OfferThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions.The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We are always looking for people who will bring something new to the table!Required:8+ years of work experience in strategy, operations, finance, and/or consulting experienceEntrepreneurial mindset with a track record of operating at an executive level, helping to grow a mission-critical SaaS / Cloud Services business modelDemonstrable skills in strategic planning and execution of highly cross-functional, high-stakes programs & assignments.
Solutions Architect
Company: Twilio
Location: Remote
Posted Sep 13, 2023
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, please contact us at [email protected]. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. What We OfferThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions.Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We are always looking for people who will bring something new to the table!Required:Have experience delivering technical engagements as projects in a consultation environmentAre able to deal with variety of customers ranging from timeline-driven project managers, sophisticated marketers, technical engineers, and strategic business partnersHave strong time management skills and are organized and detail obsessedLove for explaining technical concepts and the moment where you see things “click”Have solid client-side Javascript skills and experience working with APIs and server-side languageDesired:Experience working closely with or implementing any of our Destination partnersExperience working as a services consultant at any point in your careerExpertise in multiple areas of the MarTech ecosystem and concepts including attribution, analytics, adtech, CRM, web, mobile, NPS and moreCan write SQL queries and have experience with data architectureLocationThis role will be remote, and based in the USA.Approximately 20% travel.Other Notes*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. That's why we seek out colleagues who embody our values — something we call Twilio Magic.
Sales Support Representative (GERMAN speaking)
Company: Twilio
Location: Remote
Posted Sep 13, 2023
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. If you need assistance or an accommodation due to a disability, please contact us at [email protected]. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. The Global Sales team plays an integral role in building out our customer base and bringing Twilio to developers, lines of business, non-profits and enterprises to make an impact on their services.Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.Where?This position is based remotely from the United Kingdom. About usMillions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.
Industry Development Manager
Company: Twilio
Location: Remote
Posted Sep 13, 2023
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, please contact us at [email protected]. *Please note this role is open to candidates outside of Colorado, California, New York, and Washington. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.This role is eligible to earn commissions. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We are always looking for people who will bring something new to the table!Required:5+ years of wireless telecommunications experience 5+ years of experience in the North American A2P messaging industryOutstanding verbal and written communication skills.Thorough understanding of the Wireless industry processes for A2P messaging, including Carrier specific 10DLC programs, the U.S. U.S. & Canadian Short Code leasing program, Short Code auditing standards and enforcement, and U.S. and Canadian A2P messaging portingExpert understanding of the Wireless industry compliance guidelines, including CTIA & CTA Messaging Principles and Best Practices, CTIA & CTA Short Code Audit Handbook, and carrier-specific requirementsDemonstrated track record of driving deliverables across cross-functional teamsYou are a curious, collaborative, strategic thinker who thrives in high-functioning and cross-functional teams.Technical curiosity to figure out how things work and experiment with new methodsDemonstrable outside the box problem solving examplesBasic knowledge of various cloud architectures, SQL, including how ML and AI models functionTrack record of directly influencing $1-10M contracts (both supply and demand)Ability to articulate various use cases and methods associated with SMS for non-Consumer purposesMore importance is placed on technical studies and EQ development vs an MBAGrit: ability to overcome daily denigration Desired:Experience in Project ManagementProject experience with the cloud, APIs, communications, and AI/ML is a plusAn MBA or MSIS is a plusLocation This role will be remote and based in the U.SApproximately <10-20%> travel is anticipated. What We OfferThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.
Staff Security Engineer
Company: Twilio
Location: Remote
Posted Sep 12, 2023
Twilio is a company that powers real-time business communications and data solutions. They are looking for a Staff Security Engineer to join their Threat Detection and Response team. The role involves developing and implementing security solutions, working with cross-functional teams, and prioritizing tasks.
Senior Manager, Strategic Sourcing
Company: Twilio
Location: Remote
Posted Sep 12, 2023
Twilio is seeking a Senior Strategic Sourcing Manager to join their team. The role involves conducting category spend analyses, supplier stratification, understanding supply markets, negotiating complex deals, and developing cost savings strategies. The ideal candidate should have a Master's or Bachelor's degree in Business, Supply Chain, Finance, Industrial Engineering, or Operations, with 8+ years of experience in a senior procurement role. They should have experience in hosted infrastructure categories, strong quantitative and analytical skills, and superior negotiation skills. The role is remote but not eligible for hiring in San Francisco, CA, Oakland, CA, San Jose, CA, or surrounding areas. Twilio offers competitive pay, generous time-off, parental and wellness leave, healthcare, and a retirement savings program.
Software Engineer (L3) - Marketplace
Company: Twilio
Location: Remote
Posted Sep 15, 2023
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, please contact us at [email protected]. *Please note this role is open to candidates outside of Colorado, California, New York, and Washington. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We are always looking for people who will bring something new to the table!Required:3-5 years experience in backend software engineering, preferably with Java. Fluency in one programming language and experience with a few. Experience consuming and designing mature REST APIs.Demonstrated cross-team communication and collaboration skills.Worked on an engineering team implementing engineering best practices in all phases of the software development life cycle. Experience implementing or operating fault-tolerant backend services on top of AWS managed services (like databases, caches).Computer Science degree or equivalent experience.Desired:Deployment and operational experience with services on Kubernetes and associated tooling (kubctl, ArgoCD).Exposure to high traffic, highly scalable systems and complex code bases.Familiarity with observability tooling (Grafana, Datadog, Rollbar, etc).Location This role will be remote, and based in the USA.What We OfferThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. The information below is provided for candidates hired in those locations only.The estimated pay ranges for this role are as follows:Based in Colorado: $132,320 - $165,400Based in New York, Washington State or California (outside the San Francisco Bay Area): $140,080 - $175,100.Based in the San Francisco Bay area, California: $155,600 - $194,500.This role may be eligible to participate in Twilio’s equity plan.
Senior Manager, Solutions Engineering, APJ
Company: Twilio
Location: Remote
Posted Sep 14, 2023
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, please contact us at [email protected]. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.About us:Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.Where?This position will be located remotely in either Singapore or Australia.
Software Engineer (L3) - Webhooks
Company: Twilio
Location: Remote
Posted Sep 15, 2023
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, please contact us at [email protected]. *Please note this role is open to candidates outside of Colorado, California, New York, and Washington. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We are always looking for people who will bring something new to the table!Required:3-5 years experience in backend software engineering, preferably with Java. Fluency in one programming language and experience with a few. Experience consuming and designing mature REST APIs.Demonstrated cross-team communication and collaboration skills.Worked on an engineering team implementing engineering best practices in all phases of the software development life cycle. Experience implementing or operating fault-tolerant backend services on top of AWS managed services (like databases, caches).Computer Science degree or equivalent experience.Desired:Deployment and operational experience with services on Kubernetes and associated tooling (kubctl, ArgoCD).Exposure to high traffic, highly scalable systems and complex code bases.Familiarity with observability tooling (Grafana, Datadog, Rollbar, etc).Location This role will be remote, and based in the USA.What We OfferThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. The information below is provided for candidates hired in those locations only.The estimated pay ranges for this role are as follows:Based in Colorado: $132,320 - $165,400Based in New York, Washington State or California (outside the San Francisco Bay Area): $140,080 - $175,100.Based in the San Francisco Bay area, California: $155,600 - $194,500.This role may be eligible to participate in Twilio’s equity plan.
Staff Product Manager
Company: Twilio
Location: Remote
Posted Sep 13, 2023
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. *Please note this role is open to candidates outside of Colorado, California, New York, and Washington. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, please contact us at [email protected]. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. This position is not eligible to be hired in the SF Bay or surrounding areas.What We OfferThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We are always looking for people who will bring something new to the table!Required:Prior experience building products and solutions in Privacy and Compliance: security, consent management, data deletion, data regionalization, data lifecycle management, data governance, data retention, and privacy regulations.Exec presence and highly comfortable presenting very complex technical solutions to a large audienceAbility to connect the dots and clearly articulate the ‘why’ and the ‘what’ and tie them back to business goals and priorities.Excellent interpersonal, written, and verbal communication skillsAbility to develop effective relationships and partnerships with internal/external business partners at all levels of the organizationLead by example and models a passion for the business as well as demonstrates a proactive and solution-oriented styleAnalytical, with strong problem-solving abilities and creative resolution skills Track record of working on high-throughput, low-latency, and highly available distributed systemsLocation This role is remote and based in North America.
Escalation Manager
Company: Twilio
Location: Remote
Posted Sep 15, 2023
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, please contact us at [email protected]. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions.Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. That's why we seek out colleagues who embody our values — something we call Twilio Magic. At least 2 years in a senior technical role.Strong can-do mentality with a willingness to embrace the critical and time-sensitive nature of issues and incidents.Work optimally with Front Line Support Engineers as well as participate in other cross-team engagements to expedite resolutions to hot issues.Strong business insight and executive presence; you have the ability to lead executive-level communications on critical or sensitive issues.Excellent customer service skills; possessing a high degree of logic, tact and persistence under pressure while maintaining a positive demeanor.Ability to work independently with minimal direct supervision and within a team.Highly motivated by challenges and passionate about conducting post mortems to identify process gaps and propose betterments.Willing to participate in an on-call rotationDesired:Experience supporting and building on Twilio products.Previous experience as an Escalation Engineer or Technical Account ManagerPrior telecom (Carrier, SIP, PBX) or messaging platform experience.Location This role will be based remotely in BangaloreThis role will be asked to cover EMEA Timezone hours.What We OfferThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big.