Jobs at Udemy
4,378 open positions
Senior Director, Global Sales & Customer Success Enablement
Company: Udemy
Location: Austin, TX
Posted Mar 09, 2024
Udemy, a leading global learning platform with over 67 million learners, is seeking a Senior Director of Sales & Customer Success Enablement. The role involves hiring, managing, and coaching global teams, designing and implementing sales and customer success enablement strategies, and establishing partnerships with key stakeholders. The ideal candidate should have 10+ years of B2B SaaS experience, 5+ years leading enablement teams, and a strong understanding of sales and customer success roles. Udemy values diversity, inclusion, and offers comprehensive benefits including medical, dental, vision, life/AD&D, disability coverage, HSA/FSA/Commuter, transgender benefits, parental benefits, whole U memberships, learning, retirement, charitable giving, vacation, and holidays.
Customer Success Specialist
Company: Udemy
Location: Greater Denver Area
Posted Mar 21, 2024
Udemy, a leading global learning platform with over 67 million learners, is seeking a customer success professional to manage a portfolio of 300-400 Udemy Business customers in Latin America and North America. The role involves driving customer adoption, ensuring satisfaction, growth, and retention, and leveraging a combination of automated programs, 1:many strategies, and human intervention. The ideal candidate should have 1-2 years of B2B SaaS customer success, account management, consulting, or sales experience, and possess strong communication, project management, and organizational skills. Udemy values diversity and inclusion and offers a comprehensive benefits package, including medical, dental, vision, life/AD&D, disability coverage, HSA/FSA/Commuter, transgender benefits, parental benefits, Whole U memberships, learning opportunities, retirement plans, charitable giving, vacation, holidays, and more. The base salary for this role ranges from $68,000 to $85,000 USD.
MidMarket Account Executive - Canada
Company: Udemy
Location: Other US Location
Posted Mar 21, 2024
Udemy is a leading global learning company with over 67 million learners, aiming to improve lives through accessible skill development. They are seeking a Mid Market Account Executive with 5+ years of B2B sales experience, preferably in SaaS, to prospect, consult, and sell to U.S. based companies with 1,000 - 5,000 employees. The role involves managing full sales cycles, building pipeline, and expanding client base. Udemy values diversity, inclusion, and continuous learning, offering unlimited access to courses, monthly UDays, and a professional development stipend. The base salary for this role ranges from $183,000 to $235,000 CAD.
Principal Product Manager - Engagement Messaging & Notifications
Company: Udemy
Location: Austin, TX
Posted Mar 19, 2024
Udemy, a leading global learning platform with over 67 million learners, is seeking a Principal Product Manager for their messaging platform. The role involves developing and executing a product strategy, leading cross-functional teams, and delivering best-in-class customer experiences. The ideal candidate should have extensive experience in enterprise SaaS product management, B2B marketing products, and leadership skills. Udemy values diversity, inclusion, and offers comprehensive benefits including medical, dental, vision, life/AD&D, disability coverage, HSA/FSA/Commuter, transgender benefits, parental benefits, Whole U memberships, learning opportunities, retirement plans, charitable giving, vacation, and holidays.
Paid Search Marketing Senior Associate
Company: Udemy
Location: Greater Denver Area
Posted Mar 13, 2024
<div><b>About Us<b> <p>At Udemy were on a mission to improve lives through the power of learning Were a leading global learning company and one of the worlds largest education platforms with more than 67 million learners Our goal is to provide flexible effective skill development to empower organizations and individuals <p> <p>Talented people are everywhere and the right opportunity can be hard to come by Thats why were focused on revolutionizing learning using our skills and expertise to help others develop theirs and reach their full potential Individually we bring our unique perspective to reimagine the way we share knowledge Together we can improve lives by making learning more accessible for our learners our instructors and businesses around the world<p> <div> <p><em><strong>This hybrid position requires two days per week in our local hub office of Denver or Austin<strong><em><p> <p><b><strong>About you<strong><b> <p><p><span>Youve got goals and youre energetic when it comes to working toward them You want to enter an environment that welcomes diverse experiences and broadens your own With the right support from your team youre not afraid to embrace your creativity and take risks that have the potential to move the business forward<span><p> <p><b>About this role <b> <p><ul><li>The Paid Search Marketing Senior Associate will be responsible for managing Search Performance Max Demand Gen and YouTube campaigns across multiple markets for all Udemy learning products <li> <li>You will play a vital role in the daytoday management of multiple accounts on Google and Bing including managing program pacing towards monthly and quarterly targets as well as altering the program to improve revenue generation and efficiency <li> <li>Youll also contribute to shaping global paid advertising strategy as search advertising continues to evolve and change and new campaign types and tactics are made available<li> <ul><p><b>What youll be doing<b> <p><ul><li>Manage optimize and report on the performance of between 25 geographic accounts portfolios in Google Ads or Microsoft Ads that include search image and video campaign types<li> <li>Monitor and manage your program pace to a budget target in the range of $13 million per quarter while optimizing for customer LTV CLTV ROI targets in all assigned portfolios<li> <li>Manage the implementation of key recurring processes such as analyzing and reporting on Quality Score reviewing campaigns for optimization opportunities analyzing auctions for competitor behavior producing new copy using generative AI tools like OpenAI and Grammarly and developing new image assets using tools like Canva<li> <li>Develop creative briefs to source scope and launch creative in partnership with our internal creative operations teams and external creative agencies<li> <li>Implement localized or translated creative and messaging across managed portfolios where required<li> <ul><p><b>What youll have<b> <p><ul><li>Bachelors degree or equivalent<li> <li>4+ years of work experience in performance marketing mainly through search performance max Discovery Demand Gen or YouTube channels <li> <li>Experience managing Paid Search campaigns spending at least $250K per month while maximizing KPIs such as new user revenue and channel profitability<li> <li>Experience using Google Ads amp Bing Ads Editor<li> <li>Experience using basic data analytics tools such as Excel and Google Sheets and advanced data analytics tools such as Tableau preferred Looker and Mode<li> <li>Familiarity with exporting custom 1st party audiences through tools like HighTouch preferred or Liveramp<li> <li>Strong communication skills and an outstanding capacity for crossfunctional and crossorganizational collaboration particularly through detailed documentation or polished presentations<li> <li>A clear passion for changing lives through learning including any experience working in the education industry or for education clients<li> <ul><p><span>We understand that not everyone will match each of the above qualifications However we also realize that everyone has unique experiences that can add value to our company Even if you think your background might not perfectly align wed love to hear from you<span><p> <p><b><strong>Life at Udemy<strong><b> <p><p><span>We aspire to be as vibrant and dynamic as the communities we serve as inquisitive as those who use our platform and as revolutionary as the future we strive to open for everyone Here are some of the things we love about life at Udemy<span><p> <ul><li><span>Were invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences From creating employee resource groups ensuring were a Fair Pay Workplace and building a flexible work culture our belonging equity diversity and inclusion BEDI initiatives always put our people first We want you to be able to bring your authentic self to work because when we all do were better for it <span><span><br ><span><li> <li><span>Learning is what we do inside and out Our Learning amp Development team is second to none helping ensure your journey is one of continuous progression Youll also have unlimited access to Udemy courses monthly UDays meetingfree professional development days and a generous annual professional development stipend<span><span><br ><span><li> <li><span>Our reason to exist is to revolutionize learning that calls for taking risks and learning from failures Whether its our hackathons a companywide effort to envision new possibilities for our product or sharing our prototypes we see experimentation as a crucial step on the path to success<span><span><br ><span><li> <li><span>Were committed to creating worldclass employee experiences and are proud of the recognition of this by Great Place to Work <span><li> <ul><p><span>Of course the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world Youve got the skills why not use them to help others develop theirs<span><p> <p><span>At Udemy we value diversity and inclusion and consider qualified applicants without regard to race color religion sex national origin ancestry age genetic information sexual orientation gender identity marital or family status veteran status medical condition or disability We will consider for employment qualified applicants with arrest and conviction records<span><p> <p><b><strong>Our Benefits Start With U<strong><b> <p><p><span>Our benefits package at Udemy starts with U and is grounded in missiondriven benefits that intentionally align with our core values Heres a sneak peek at just a few highlighted benefits if youre a fulltime Udemate based in the United States<span><span><br ><span><p> <ul><li><strong>Core Benefits <strong><span>Comprehensive medical dental vision lifeADampD and disability coverage<span><li> <li><strong>HSAFSACommuter<strong><span> Pretax savingsspending plans including HSA employer contributions<span><li> <li><strong>Transgender Benefits <strong><span>Expanded medical coverage for genderaffirming care<span><li> <li><strong>Parental Benefits <strong><span>Financial assistance for fertility including eggfreezing adoption and surrogacy expenses twelve weeks of paid family bonding for birth surrogacy adoption and foster placement plus up to six to ten weeks of paid disability leave for birthing parents as well as a twoweek easeback program that enables parents to return parttime at full pay<span><li> <li><strong>Whole U <strong><span>Fully paid memberships for meditationmindfulness therapycoaching visits financial planning virtual family care reproductive health breastmilk shipping and caregiving support<span><li> <li><strong>Learning <strong><span>Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development<span><li> <li><strong>Retirement <strong><span>Pretax and Roth 401k plan with an employer contribution<span><li> <li><strong>Charitable Giving<strong><span> Corporate charitable match for eligible nonprofits and charities<span><li> <li><strong>Vacation<strong><span> Flexible vacation for salaried Udemates and fifteen days per year for hourly<span><li> <li><strong>Holidays<strong><span> Twelve paid holidays throughout the year<span><li> <ul><p><strong><em>Information regarding data privacy is available within the<em><em> Udemy Careers Privacy Notice<em><em><em><strong><p> <div> <div> <p><span>At Udemy we strive to be transparent around compensation Actual compensation for this role is based on several factors including but not limited to jobrelated skills qualifications experience and specific work location due to differences in the cost of labor In addition to a base salary this role is also eligible for benefits and equity<span><p> <p>Hiring Compensation Range<p> <p><span>$75000<span><span><span><span>$94000 USD<span><p> <div> <div>
Senior Software Engineer, Full-Stack
Company: Udemy
Location: San Francisco, CA
Posted Mar 13, 2024
<div><b>About Us<b> <p>At Udemy were on a mission to improve lives through the power of learning Were a leading global learning company and one of the worlds largest education platforms with more than 67 million learners Our goal is to provide flexible effective skill development to empower organizations and individuals <p> <p>Talented people are everywhere and the right opportunity can be hard to come by Thats why were focused on revolutionizing learning using our skills and expertise to help others develop theirs and reach their full potential Individually we bring our unique perspective to reimagine the way we share knowledge Together we can improve lives by making learning more accessible for our learners our instructors and businesses around the world<p> <div> <p><strong>This hybrid position requires two days per week in the office at our San Francisco office <strong><p> <p><b>About you<b><p> <p>Youre an analytical problemsolver ready to put your skills toward purposeful work that has a global impact You want to lead the way in innovation exploring the latest technologies and finding new solutions You thrive in a collaborative environment and are eager to work with and learn alongside the best in Product Design and Engineering<p> <p><b>About this role<b><p> <p>As a <strong>FullStack Senior Software Engineer<strong> you will work closely with engineering product manager and design to develop worldclass web experiences for learners on our platform You will be helping them find the right course and engage directly with course content Were looking for applicants who are curious about the possibility of technology put an emphasis on delivering quality solutions and match our cultural values You will emphasize pragmatic solutions and customer experience Youll probably have a couple of years working in the industry but we care less about how long youve been working and more about what youve been doing Wed love to hear about what youve worked on how it was built and why it succeeded<p> <p><b>What youll be doing<b><p> <ul><li>Develop test document and release endtoend features for Udemys web application<li> <li>Work closely with engineering product and design to create the best possible experience for customers using the Udemy website desktop and mobile<li> <li>Maintain and create web developer tools and frameworks<li> <li>Create web development standards and advocate for them through peer code and process review<li> <li>Maintain and develop Udemys web development platform<li> <li>Mentor in engineering techniques processes and new technologies<li> <li>Learn new technologies frameworks and systems and share your knowledge with the web team<li> <ul><p><b>What youll have<b><p> <ul><li>4+ years of professional software development experience<li> <li>Demonstrated capacity to clearly and concisely communicate about complex technical architectural and organizational problems and propose thorough iterative solutions<li> <li>Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent these problems<li> <li>Expertise in objectoriented and functional programming paradigms<li> <li>A solid understanding of semantic HTML CSS and core JavaScript concepts We love Typescript<li> <li>Professional experience with ReactJS or another modern JavaScript web framework<li> <li>Experience in one or more languages Java Kotlin Python C or C++ <li> <li>Experience in web services development using frameworks such as Spring Boot<li> <li>Experience using messaging technologies such as Kafka<li> <li>Experience using SQL and NoSQL databases<li> <li>Familiarity with gRPC graphQL Kubernetes and Docker<li> <li>A solid understanding of core web and browser concepts eg how the browser parses and constructs a web page<li> <li>Experience with writing automated tests eg Jest Karma Jasmine Mocha AVA tape React testing library<li> <ul><p>We understand that not everyone will match each of the above qualifications However we also realize that everyone has unique experiences that can add value to our company Even if you think your background might not perfectly align wed love to hear from you<p> <p><b>Life at Udemy<b><p> <p>We aspire to be as vibrant and dynamic as the communities we serve as inquisitive as those who use our platform and as revolutionary as the future we strive to open for everyone Here are some of the things we love about life at Udemy<p> <ul><li> <p>Were invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences From creating employee resource groups ensuring were a Fair Pay Workplace and building a flexible work culture our belonging equity diversity and inclusion BEDI initiatives always put our people first We want you to be able to bring your authentic self to work because when we all do were better for it<p> <li> <li> <p>Learning is what we do inside and out Our Learning amp Development team is second to none helping ensure your journey is one of continuous progression Youll also have unlimited access to Udemy courses monthly UDays meetingfree professional development days and a generous annual professional development stipend<p> <li> <li> <p>Our reason to exist is to revolutionize learning that calls for taking risks and learning from failures Whether its our hackathons a companywide effort to envision new possibilities for our product or sharing our prototypes we see experimentation as a crucial step on the path to success<p> <li> <li> <p>Were committed to creating worldclass employee experiences and are proud of the recognition of this by Great Place to Work <p> <li> <ul><p>Of course the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world Youve got the skills why not use them to help others develop theirs<p> <p>At Udemy we value diversity and inclusion and consider qualified applicants without regard to race color religion sex national origin ancestry age genetic information sexual orientation gender identity marital or family status veteran status medical condition or disability We will consider for employment qualified applicants with arrest and conviction records<p> <p><b>Our Benefits Start With U<b><p> <p>Our benefits package at Udemy starts with U and is grounded in missiondriven benefits that intentionally align with our core values Heres a sneak peek at just a few highlighted benefits if youre a fulltime Udemate based in the United States<p> <ul><li> <p>Core Benefits Comprehensive medical dental vision lifeADampD and disability coverage<p> <li> <li> <p>HSAFSACommuter Pretax savingsspending plans including HSA employer contributions<p> <li> <li> <p>Transgender Benefits Expanded medical coverage for genderaffirming care<p> <li> <li> <p>Parental Benefits Financial assistance for fertility including eggfreezing adoption and surrogacy expenses twelve weeks of paid family bonding for birth surrogacy adoption and foster placement plus up to six to ten weeks of paid disability leave for birthing parents as well as a twoweek easeback program that enables parents to return parttime at full pay<p> <li> <li> <p>Whole U Fully paid memberships for meditationmindfulness therapycoaching visits financial planning fertility and family building maternity and newborn care parenting and pediatrics menopause care breastmilk shipping and caregiving support<p> <li> <li> <p>Learning Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development<p> <li> <li> <p>Retirement Pretax and Roth 401k plan with an employer contribution<p> <li> <li> <p>Charitable Giving Corporate charitable match for eligible nonprofits and charities<p> <li> <li> <p>Vacation Flexible vacation for salaried Udemates and fifteen days per year for hourly<p> <li> <li> <p>Holidays Twelve paid holidays throughout the year<p> <li> <ul><p><em><strong>Information regarding data privacy is available within the Udemy Careers Privacy Notice<strong><em><p> <p><span>LIYT1 LIHybrid<span><p> <div> <div> <p><span>At Udemy we strive to be transparent around compensation Actual compensation for this role is based on several factors including but not limited to jobrelated skills qualifications experience and specific work location due to differences in the cost of labor In addition to a base salary this role is also eligible for benefits and equity<span><p> <p>Hiring Compensation Range<p> <p><span>$144000<span><span><span><span>$180000 USD<span><p> <div> <div>
Director, Integrated Campaigns
Company: Udemy
Location: Greater Denver Area
Posted Mar 15, 2024
<div><b>About Us<b> <p>At Udemy were on a mission to improve lives through the power of learning Were a leading global learning company and one of the worlds largest education platforms with more than 67 million learners Our goal is to provide flexible effective skill development to empower organizations and individuals <p> <p>Talented people are everywhere and the right opportunity can be hard to come by Thats why were focused on revolutionizing learning using our skills and expertise to help others develop theirs and reach their full potential Individually we bring our unique perspective to reimagine the way we share knowledge Together we can improve lives by making learning more accessible for our learners our instructors and businesses around the world<p> <div> <p><em><strong>This hybrid position requires two days per week in our Austin or Denver office<strong><em><p> <p><b><strong>About you<strong><b> <p><p><span>Youve got goals and youre energetic when it comes to working toward them You want to enter an environment that welcomes diverse experiences and broadens your own With the right support from your team youre not afraid to embrace your creativity and take risks that have the potential to move the business forward<span><p> <p><b>About this role <b> <p><p>Were hiring a Director of Integrated Campaigns to lead our growing campaigns team and own the integrated marketing strategy of our global businessacross D2C and B2B As a key leader on our team you will craft and orchestrate a demandgenerating integrated campaign strategy that aligns with Udemys objectives Weve experienced tremendous growth over the last few years and this role is critical to ensuring we continue to scale our integrated marketing efforts <p> <p>As a people manager youll be responsible for ensuring your team thrives and succeeds by supporting and developing them in their own roles By applying deep knowledge of the business and market insights this person will also inspire a crossfunctional team of contributors and stakeholders to deliver experiences that elevate the Udemy brand in relevant ways through paid earned and owned activations Success in this role looks like leading and empowering your team to hit global pipeline targets with targeted campaigns that deliver the right message to the right persona at the right time and on the right channel<p> <p>This role reports to the Sr Director Global Campaigns amp Digital <p> <p><b>What youll be doing<b> <p><ul><li>You will lead with vision and influencesitting at the center of the marketing organizations global activations for B2B and D2C audiences responsible for strategy amp planning including goalsetting annual and quarterly campaign planning resourcing and ensuring execution against OKRs<li> <li>Empower and support your team as they execute their global integrated campaign plans <li> <li>Ensure stakeholders and contributing teams engagementdriving alignment across our campaignsyoull be responsible for cascading communications out to our business partners You should thrive in a dynamic and fastpaced matrix environment<li> <li>Drive creative and messaging strategy for global campaign activations <li> <li>Create and manage your teams budget and ensure all campaigns are delivered effectively within budget and deadline and aligned with business objectives<li> <li>You will be empowered to drive a significant operationworking crossfunctionally with senior stakeholders across the organization including others in GTM Strategy Regional Marketing Product Marketing Paid Performance Sales amp CS and Operations<li> <li>Partner with Marketing Operations and Data Science on measurement and provide analysis and reporting of each campaign run by your team including interpretation commentary and recommendations<li> <ul><p><b>What youll have<b> <p><ul><li>10+ years of experience in demand generation andor integrated campaign management in a global environment with increasing leadership responsibilities<li> <li>6+ years of paid advertising strategy product marketing andor contentthought leadership strategy<li> <li>A proven track record of setting amp hitting Pipeline ARR andor GMV targets building out high performing teams and communicating effectively with executive leadership and crossfunctional sales customer success and marketing stakeholders<li> <li>Expertise confidence and poise when interacting with executivesboth internal and external <li> <li>A track record of planning and launching winning marketing campaigns globally in fastgrowing organizations across geo and language<li> <li>Excellent verbal written communication and presentation skills ability to organize information in a high level way to communicate key points to partners and internal stakeholders <li> <li>Strong interpersonal skills and the ability to influence and motivate a team of direct reports and contributors at all levels across a broad variety of job functions<li> <li>A passion for coaching mentoring and developing othersservant leadership is at the heart of your approach to managing others<li> <ul><p><span>We understand that not everyone will match each of the above qualifications However we also realize that everyone has unique experiences that can add value to our company Even if you think your background might not perfectly align wed love to hear from you<span><p> <p><b><strong>Life at Udemy<strong><b> <p><p><span>We aspire to be as vibrant and dynamic as the communities we serve as inquisitive as those who use our platform and as revolutionary as the future we strive to open for everyone Here are some of the things we love about life at Udemy<span><p> <ul><li><span>Were invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences From creating employee resource groups ensuring were a Fair Pay Workplace and building a flexible work culture our belonging equity diversity and inclusion BEDI initiatives always put our people first We want you to be able to bring your authentic self to work because when we all do were better for it <span><span><br ><span><li> <li><span>Learning is what we do inside and out Our Learning amp Development team is second to none helping ensure your journey is one of continuous progression Youll also have unlimited access to Udemy courses monthly UDays meetingfree professional development days and a generous annual professional development stipend<span><span><br ><span><li> <li><span>Our reason to exist is to revolutionize learning that calls for taking risks and learning from failures Whether its our hackathons a companywide effort to envision new possibilities for our product or sharing our prototypes we see experimentation as a crucial step on the path to success<span><span><br ><span><li> <li><span>Were committed to creating worldclass employee experiences and are proud of the recognition of this by Great Place to Work <span><li> <ul><p><span>Of course the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world Youve got the skills why not use them to help others develop theirs<span><p> <p><span>At Udemy we value diversity and inclusion and consider qualified applicants without regard to race color religion sex national origin ancestry age genetic information sexual orientation gender identity marital or family status veteran status medical condition or disability We will consider for employment qualified applicants with arrest and conviction records<span><p> <p><b><strong>Our Benefits Start With U<strong><b> <p><p><span>Our benefits package at Udemy starts with U and is grounded in missiondriven benefits that intentionally align with our core values Heres a sneak peek at just a few highlighted benefits if youre a fulltime Udemate based in the United States<span><span><br ><span><p> <ul><li><strong>Core Benefits <strong><span>Comprehensive medical dental vision lifeADampD and disability coverage<span><li> <li><strong>HSAFSACommuter<strong><span> Pretax savingsspending plans including HSA employer contributions<span><li> <li><strong>Transgender Benefits <strong><span>Expanded medical coverage for genderaffirming care<span><li> <li><strong>Parental Benefits <strong><span>Financial assistance for fertility including eggfreezing adoption and surrogacy expenses twelve weeks of paid family bonding for birth surrogacy adoption and foster placement plus up to six to ten weeks of paid disability leave for birthing parents as well as a twoweek easeback program that enables parents to return parttime at full pay<span><li> <li><strong>Whole U <strong><span>Fully paid memberships for meditationmindfulness therapycoaching visits financial planning virtual family care reproductive health breastmilk shipping and caregiving support<span><li> <li><strong>Learning <strong><span>Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development<span><li> <li><strong>Retirement <strong><span>Pretax and Roth 401k plan with an employer contribution<span><li> <li><strong>Charitable Giving<strong><span> Corporate charitable match for eligible nonprofits and charities<span><li> <li><strong>Vacation<strong><span> Flexible vacation for salaried Udemates and fifteen days per year for hourly<span><li> <li><strong>Holidays<strong><span> Twelve paid holidays throughout the year<span><li> <ul><p><strong><em>Information regarding data privacy is available within the<em><em> Udemy Careers Privacy Notice<em><em><em><strong><p> <div> <div> <p><span>At Udemy we strive to be transparent around compensation Actual compensation for this role is based on several factors including but not limited to jobrelated skills qualifications experience and specific work location due to differences in the cost of labor In addition to a base salary this role is also eligible for benefits equity and a bonus <span><p> <p>Hiring Compensation Range<p> <p><span>$150000<span><span><span><span>$187000 USD<span><p> <div> <div>
Sales Development Representative, Spanish & Portuguese Speaking
Company: Udemy
Location: San Francisco, CA
Posted Mar 08, 2024
<div><b>About Us<b> <p>At Udemy were on a mission to improve lives through the power of learning Were a leading global learning company and one of the worlds largest education platforms with more than 67 million learners Our goal is to provide flexible effective skill development to empower organizations and individuals <p> <p>Talented people are everywhere and the right opportunity can be hard to come by Thats why were focused on revolutionizing learning using our skills and expertise to help others develop theirs and reach their full potential Individually we bring our unique perspective to reimagine the way we share knowledge Together we can improve lives by making learning more accessible for our learners our instructors and businesses around the world<p> <div> <p><em><strong>This hybrid position requires two days per week in our San Francisco office <strong><em><p> <p><b>About you <b> <p><p>Youre an active listener and a determined person who thrives in a collaborative environment like ours You want to use your skills to help others progress whether thats internally with your team or seeing the impact your work can have on people around the world as you help us expand into new markets Youre ready for a challenge and arent afraid to try new ideas<p> <p><b>About this role<b> <p><p>As a Sales Development Representative you will be working with prospects who engage with Udemy to build pipeline for our LATAM Account Executives across Small business and large Enterprise organizations With a customer first mentality this role requires active listening quick thinking and a growth mentality to address customer needs and build meaningful interactions that showcase Udemy Businesss unique value proposition <p> <p>With a plethora of innovative sales automation tools at your fingertips Salesforce Salesloft Gong and Sales Navigator to name a few you will become a prospecting master developing a best in class sales methodology that will help you elevate your sales career or any path you decide to take At Udemy Business our mission is to help people do whatever comes next including our employees<p> <p><b>What youll be doing<b> <p><ul><li>Build pipeline across the Business by responding to inbound inquiries of Udemy Business by driving highimpact conversations via phone email LinkedIn gifting text and video<li> <li>Becoming a powerful storyteller that clearly and confidently conveys Udemy Business value across our key customers <li> <li>Leveraging the most indemand sales tools to drive efficiency review key metrics and optimize processes Salesloft Salesforce LinkedIn Sales Navigator Qualified Gong<li> <li>You will strategically manage your pipeline and book of business utilizing innovative sales tools to identify and pursue new opportunities effectively<li> <li>Mastering core sales skills Call effectiveness time management territory planning and execution sales tools and digital strategy<li> <li>Embracing the opportunity to enhance Udemys inclusive culture by championing yourself and the wins of others in a hybrid environment<li> <ul><p><b>What youll have<b> <p><ul><li>Enthusiasm around a dynamic goalfocused environment where connecting with people understanding their needs and creatively solving business challenges are part of your daily adventure<li> <li>Proven track record of achieving personal or academic goals<li> <li>Demonstrated ability to prioritize customer needs and build positive relationships<li> <li>Eagerness to learn and improve with examples of personal or professional development initiatives<li> <li>Ability to ask insightful questions and a keenness for problemsolving<li> <li>Highenergy a team player mentality and are selfmotivated<li> <li>Excellent written and verbal communication skills<li> <li>Outstanding organizational and timemanagement skills<li> <li>Experience with Salesforce Salesloft Gong and SalesNavigator a plus<li> <li>Relevant experience or a college degree<li> <li>Native fluency in Spanish amp Portuguese<li> <ul><p>We understand that not everyone will match each of the above qualifications However we also realize that everyone has unique experiences that can add value to our company Even if you think your background might not perfectly align wed love to hear from you<p> <p><b>Life at Udemy <b> <p><p>We aspire to be as vibrant and dynamic as the communities we serve as inquisitive as those who use our platform and as revolutionary as the future we strive to open for everyone Here are some of the things we love about life at Udemy<p> <ul><li> <p>Were invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences From creating employee resource groups ensuring were a Fair Pay Workplace and building a flexible work culture our belonging equity diversity and inclusion BEDI initiatives always put our people first We want you to be able to bring your authentic self to work because when we all do were better for it<p> <li> <li> <p>Learning is what we do inside and out Our Learning amp Development team is second to none helping ensure your journey is one of continuous progression Youll also have unlimited access to Udemy courses monthly UDays meetingfree professional development days and a generous annual professional development stipend<p> <li> <li> <p>Our reason to exist is to revolutionize learning that calls for taking risks and learning from failures Whether its our hackathons a companywide effort to envision new possibilities for our product or sharing our prototypes we see experimentation as a crucial step on the path to success<p> <li> <li> <p>Were committed to creating worldclass employee experiences and are proud of the recognition of this by Great Place to Work <p> <li> <ul><p>Of course the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world Youve got the skills why not use them to help others develop theirs<p> <p>At Udemy we value diversity and inclusion and consider qualified applicants without regard to race color religion sex national origin ancestry age genetic information sexual orientation gender identity marital or family status veteran status medical condition or disability We will consider for employment qualified applicants with arrest and conviction records<p> <p><b>Our Benefits Start With U<b> <p><p>Our benefits package at Udemy starts with U and is grounded in missiondriven benefits that intentionally align with our core values Heres a sneak peek at just a few highlighted benefits if youre a fulltime Udemate based in the United States<p> <ul><li> <p>Core Benefits Comprehensive medical dental vision lifeADampD and disability coverage<p> <li> <li> <p>HSAFSACommuter Pretax savingsspending plans including HSA employer contributions<p> <li> <li> <p>Transgender Benefits Expanded medical coverage for genderaffirming care<p> <li> <li> <p>Parental Benefits Financial assistance for fertility including eggfreezing adoption and surrogacy expenses twelve weeks of paid family bonding for birth surrogacy adoption and foster placement plus up to six to ten weeks of paid disability leave for birthing parents as well as a twoweek easeback program that enables parents to return parttime at full pay<p> <li> <li> <p>Whole U Fully paid memberships for meditationmindfulness therapycoaching visits financial planning fertility and family building maternity and newborn care parenting and pediatrics menopause care breastmilk shipping and caregiving support<p> <li> <li> <p>Learning Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development<p> <li> <li> <p>Retirement Pretax and Roth 401k plan with an employer contribution<p> <li> <li> <p>Charitable Giving Corporate charitable match for eligible nonprofits and charities<p> <li> <li> <p>Vacation Flexible vacation for salaried Udemates and fifteen days per year for hourly<p> <li> <li> <p>Holidays Twelve paid holidays throughout the year<p> <li> <ul><p><em><strong id=docsinternalguid90ccb5cb7fffc017e6cadc08534071fb>Information regarding data privacy is available within the Udemy Careers Privacy Notice<strong><em><p> <p><span>LILS1<span><p> <div> <div> <p><span>At Udemy we strive to be transparent around compensation Actual compensation for this role is based on several factors including but not limited to jobrelated skills qualifications experience and specific work location due to differences in the cost of labor In addition to a base salary this role is also eligible for benefits equity and uncapped OTE<span><p> <p>OTE Compensation Range<p> <p><span>$68000<span><span><span><span>$80000 USD<span><p> <div> <div>
Zendesk CX Systems Program Manager
Company: Udemy
Location: Greater Denver Area
Posted Apr 03, 2024
Udemy, a leading global learning platform, is seeking a CX Systems Program Manager for a hybrid role in Denver. The ideal candidate will have 6+ years of experience in operations systems and processes, with 3+ years in Zendesk system administration. They will serve as the primary tool and technical administrator, managing and optimizing the tech stack, including Zendesk, Ultimate AI Chatbot, Salesforce, Unbabel, UnitQ, and Tableau. The role involves technical project management, documentation, and enablement. Udemy values diversity and inclusion, offering comprehensive benefits including medical, dental, vision, life/AD&D, disability coverage, HSA/FSA/Commuter, transgender benefits, parental benefits, Whole U memberships, learning opportunities, retirement plans, charitable giving, vacation, and holidays.
Senior Director, Global Sales & Customer Success Enablement
Company: Udemy
Location: Greater Denver Area
Posted Mar 09, 2024
<div><b>About Us<b> <p>At Udemy were on a mission to improve lives through the power of learning Were a leading global learning company and one of the worlds largest education platforms with more than 67 million learners Our goal is to provide flexible effective skill development to empower organizations and individuals <p> <p>Talented people are everywhere and the right opportunity can be hard to come by Thats why were focused on revolutionizing learning using our skills and expertise to help others develop theirs and reach their full potential Individually we bring our unique perspective to reimagine the way we share knowledge Together we can improve lives by making learning more accessible for our learners our instructors and businesses around the world<p> <div> <p><em><strong>This hybrid position requires two days per week in our Denver office<strong><em><p> <p><b>About you <b><p> <p>Youre a collaborative datadriven and creative problemsolver who loves diving into the details You thrive in dynamic environments like ours where you can strategically build systems processes and tools to create bestinclass customer experiences You love influencing our companys growth journey and enabling our internal gotomarket teams to efficiently generate revenue and scale<p> <p><b>About this role <b><p> <p>Udemy Business is growing quickly and so are our global Sales and Customer Success teams We are looking for a Senior Director of Sales amp Customer Success Enablement who has experience building out Enablement organizations in fastgrowing B2B SaaS companies Youll own the global team strategy and execution for all gotomarket enablement programs <span>As a learning company we understand great learning and upskilling programs truly move the needle Youll make a huge impact on the business driving success metrics like revenue generation customer retention accurate forecasting pipeline conversion and velocity quota attainment time to newhire productivity and Sales amp Customer Success employee engagement<span><p> <p><b>What youll be doing<b><p> <ul><li>Hire manage and coach worldclass Sales amp Customer Success enablement teams including sales teams in all stages and segments from business development to emerging enterprise and strategic <li> <li>Design develop and implement a robust and scalable sales amp customer success enablement strategy for a global team of hundreds of reps Including but not limited to creating skills frameworks leading amp implementing our Sales Methodology developing a Sales amp Customer Success roadmap and developing ongoing enablement amp training programs to ensure team alignment with key messages and processes <li> <li>In partnership with your team lead all Training initiatives including theme development agenda creation timelines program management etc for programs such as new hire onboarding SME sessions remediation initiatives to skillup weak areas etc<li> <li>Develop deploy and manage the organizations sales amp customer success certification program and tracking system including needs analysis performance tracking manager appraisals and other feedback loop mechanisms<li> <li>Establish strong partnerships amp alignment with key stakeholders at all levels in the organization including product sales customer success and marketing to ensure ongoing effectiveness amp successful implementation of new programsproducts Leverage frontline sales amp customer success managers as agents of enablement<li> <li>Measure and evaluate the ROI of enablement programs ensuring that everything we do has a direct impact on key business metrics Partner with marketing sales customer success and sales operations on team alignment as well as midyear meetings and the enablement portion of Quarterly Business Reviews<li> <li>Spend time in the field with managers amp reps gathering insights Map the sales amp customer success process with our customers buying journey to understand and enhance the skills knowledge process and tools required by our teams to increase velocity and conversion rates at each stage in those processes<li> <li>Develop a strategy for managing the sales amp customer success enablement content repository and ensure that all information is easily and readily accessible at the point of need Create engaging learning activities amp exercises from start to finish in the designated elearning platform<li> <ul><p><b>What youll have<b><p> <ul><li>10+ years experience in B2B SaaS <li> <li>5+ years leading a team of sales and or customer success enablement professionals working at a fastgrowing SaaS company<li> <li>A strong understanding of the different Sales amp CS roles and enablement needs in B2B SaaS companies from design to execution and operation <li> <li>Past experience creating Sales amp Customer Success Enablement Strategies for teams in the 200500person range<li> <li>Proven ability to lead and inspire global crossfunctional teams adapt and bring innovative ideas to encourage team growth via strong communication skills<li> <li>Experience enabling firsttime sales amp customer success managers specifically on sales processes methodologies technology amp fundamentals including building frameworks that sales amp customer success managers can use with their teams<li> <li>Experience with creation facilitation and delivery of enablement content including but not limited to presentations decks amp videos <li> <li>Demonstrated ability to build trusted relationships across a diverse range of stakeholders<li> <ul><p>We understand that not everyone will match each of the above qualifications However we also realize that everyone has unique experiences that can add value to our company Even if you think your background might not perfectly align wed love to hear from you<p> <p><b>Life at Udemy <b><p> <p>We aspire to be as vibrant and dynamic as the communities we serve as inquisitive as those who use our platform and as revolutionary as the future we strive to open for everyone Here are some of the things we love about life at Udemy<p> <ul><li> <p>Were invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences From creating employee resource groups ensuring were a Fair Pay Workplace and building a flexible work culture our belonging equity diversity and inclusion BEDI initiatives always put our people first We want you to be able to bring your authentic self to work because when we all do were better for it<p> <li> <li> <p>Learning is what we do inside and out Our Learning amp Development team is second to none helping ensure your journey is one of continuous progression Youll also have unlimited access to Udemy courses monthly UDays meetingfree professional development days and a generous annual professional development stipend<p> <li> <li> <p>Our reason to exist is to revolutionize learning that calls for taking risks and learning from failures Whether its our hackathons a companywide effort to envision new possibilities for our product or sharing our prototypes we see experimentation as a crucial step on the path to success<p> <li> <li> <p>Were committed to creating worldclass employee experiences and are proud of the recognition of this by Great Place to Work<p> <li> <ul><p>Of course the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world Youve got the skills why not use them to help others develop theirs<p> <p>At Udemy we value diversity and inclusion and consider qualified applicants without regard to race color religion sex national origin ancestry age genetic information sexual orientation gender identity marital or family status veteran status medical condition or disability We will consider for employment qualified applicants with arrest and conviction records<p> <p><b>Our Benefits Start With U<b><p> <p>Our benefits package at Udemy starts with U and is grounded in missiondriven benefits that intentionally align with our core values Heres a sneak peek at just a few highlighted benefits if youre a fulltime Udemate based in the United States<p> <ul><li> <p>Core Benefits Comprehensive medical dental vision lifeADampD and disability coverage<p> <li> <li> <p>HSAFSACommuter Pretax savingsspending plans including HSA employer contributions<p> <li> <li> <p>Transgender Benefits Expanded medical coverage for genderaffirming care<p> <li> <li> <p>Parental Benefits Financial assistance for fertility including eggfreezing adoption and surrogacy expenses twelve weeks of paid family bonding for birth surrogacy adoption and foster placement plus up to six to ten weeks of paid disability leave for birthing parents as well as a twoweek easeback program that enables parents to return parttime at full pay<p> <li> <li> <p>Whole U Fully paid memberships for meditationmindfulness therapycoaching visits financial planning fertility and family building maternity and newborn care parenting and pediatrics menopause care breastmilk shipping and caregiving support<p> <li> <li> <p>Learning Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development<p> <li> <li> <p>Retirement Pretax and Roth 401k plan with an employer contribution<p> <li> <li> <p>Charitable Giving Corporate charitable match for eligible nonprofits and charities<p> <li> <li> <p>Vacation Flexible vacation for salaried Udemates and fifteen days per year for hourly<p> <li> <li> <p>Holidays Twelve paid holidays throughout the year<p> <li> <ul><p><em><strong id=docsinternalguid90ccb5cb7fffc017e6cadc08534071fb>Information regarding data privacy is available within the Udemy Careers Privacy Notice<strong><em><p> <div> <div> <p><span>At Udemy we strive to be transparent around compensation Actual compensation for this role is based on several factors including but not limited to jobrelated skills qualifications experience and specific work location due to differences in the cost of labor In addition to a base salary this role is also eligible for benefits equity and a bonus <span><p> <p>Hiring Compensation Range<p> <p><span>$180000<span><span><span><span>$225000 USD<span><p> <div> <div>
Senior Director, Global Sales & Customer Success Enablement
Company: Udemy
Location: San Francisco, CA
Posted Mar 09, 2024
<div><b>About Us<b> <p>At Udemy were on a mission to improve lives through the power of learning Were a leading global learning company and one of the worlds largest education platforms with more than 67 million learners Our goal is to provide flexible effective skill development to empower organizations and individuals <p> <p>Talented people are everywhere and the right opportunity can be hard to come by Thats why were focused on revolutionizing learning using our skills and expertise to help others develop theirs and reach their full potential Individually we bring our unique perspective to reimagine the way we share knowledge Together we can improve lives by making learning more accessible for our learners our instructors and businesses around the world<p> <div> <p><em><strong>This hybrid position requires two days per week in our San Francisco office<strong><em><p> <p><b>About you <b><p> <p>Youre a collaborative datadriven and creative problemsolver who loves diving into the details You thrive in dynamic environments like ours where you can strategically build systems processes and tools to create bestinclass customer experiences You love influencing our companys growth journey and enabling our internal gotomarket teams to efficiently generate revenue and scale<p> <p><b>About this role <b><p> <p>Udemy Business is growing quickly and so are our global Sales and Customer Success teams We are looking for a Senior Director of Sales amp Customer Success Enablement who has experience building out Enablement organizations in fastgrowing B2B SaaS companies Youll own the global team strategy and execution for all gotomarket enablement programs <span>As a learning company we understand great learning and upskilling programs truly move the needle Youll make a huge impact on the business driving success metrics like revenue generation customer retention accurate forecasting pipeline conversion and velocity quota attainment time to newhire productivity and Sales amp Customer Success employee engagement<span><p> <p><b>What youll be doing<b><p> <ul><li>Hire manage and coach worldclass Sales amp Customer Success enablement teams including sales teams in all stages and segments from business development to emerging enterprise and strategic <li> <li>Design develop and implement a robust and scalable sales amp customer success enablement strategy for a global team of hundreds of reps Including but not limited to creating skills frameworks leading amp implementing our Sales Methodology developing a Sales amp Customer Success roadmap and developing ongoing enablement amp training programs to ensure team alignment with key messages and processes <li> <li>In partnership with your team lead all Training initiatives including theme development agenda creation timelines program management etc for programs such as new hire onboarding SME sessions remediation initiatives to skillup weak areas etc<li> <li>Develop deploy and manage the organizations sales amp customer success certification program and tracking system including needs analysis performance tracking manager appraisals and other feedback loop mechanisms<li> <li>Establish strong partnerships amp alignment with key stakeholders at all levels in the organization including product sales customer success and marketing to ensure ongoing effectiveness amp successful implementation of new programsproducts Leverage frontline sales amp customer success managers as agents of enablement<li> <li>Measure and evaluate the ROI of enablement programs ensuring that everything we do has a direct impact on key business metrics Partner with marketing sales customer success and sales operations on team alignment as well as midyear meetings and the enablement portion of Quarterly Business Reviews<li> <li>Spend time in the field with managers amp reps gathering insights Map the sales amp customer success process with our customers buying journey to understand and enhance the skills knowledge process and tools required by our teams to increase velocity and conversion rates at each stage in those processes<li> <li>Develop a strategy for managing the sales amp customer success enablement content repository and ensure that all information is easily and readily accessible at the point of need Create engaging learning activities amp exercises from start to finish in the designated elearning platform<li> <ul><p><b>What youll have<b><p> <ul><li>10+ years experience in B2B SaaS <li> <li>5+ years leading a team of sales and or customer success enablement professionals working at a fastgrowing SaaS company<li> <li>A strong understanding of the different Sales amp CS roles and enablement needs in B2B SaaS companies from design to execution and operation <li> <li>Past experience creating Sales amp Customer Success Enablement Strategies for teams in the 200500person range<li> <li>Proven ability to lead and inspire global crossfunctional teams adapt and bring innovative ideas to encourage team growth via strong communication skills<li> <li>Experience enabling firsttime sales amp customer success managers specifically on sales processes methodologies technology amp fundamentals including building frameworks that sales amp customer success managers can use with their teams<li> <li>Experience with creation facilitation and delivery of enablement content including but not limited to presentations decks amp videos <li> <li>Demonstrated ability to build trusted relationships across a diverse range of stakeholders<li> <ul><p>We understand that not everyone will match each of the above qualifications However we also realize that everyone has unique experiences that can add value to our company Even if you think your background might not perfectly align wed love to hear from you<p> <p><b>Life at Udemy <b><p> <p>We aspire to be as vibrant and dynamic as the communities we serve as inquisitive as those who use our platform and as revolutionary as the future we strive to open for everyone Here are some of the things we love about life at Udemy<p> <ul><li> <p>Were invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences From creating employee resource groups ensuring were a Fair Pay Workplace and building a flexible work culture our belonging equity diversity and inclusion BEDI initiatives always put our people first We want you to be able to bring your authentic self to work because when we all do were better for it<p> <li> <li> <p>Learning is what we do inside and out Our Learning amp Development team is second to none helping ensure your journey is one of continuous progression Youll also have unlimited access to Udemy courses monthly UDays meetingfree professional development days and a generous annual professional development stipend<p> <li> <li> <p>Our reason to exist is to revolutionize learning that calls for taking risks and learning from failures Whether its our hackathons a companywide effort to envision new possibilities for our product or sharing our prototypes we see experimentation as a crucial step on the path to success<p> <li> <li> <p>Were committed to creating worldclass employee experiences and are proud of the recognition of this by Great Place to Work<p> <li> <ul><p>Of course the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world Youve got the skills why not use them to help others develop theirs<p> <p>At Udemy we value diversity and inclusion and consider qualified applicants without regard to race color religion sex national origin ancestry age genetic information sexual orientation gender identity marital or family status veteran status medical condition or disability We will consider for employment qualified applicants with arrest and conviction records<p> <p><b>Our Benefits Start With U<b><p> <p>Our benefits package at Udemy starts with U and is grounded in missiondriven benefits that intentionally align with our core values Heres a sneak peek at just a few highlighted benefits if youre a fulltime Udemate based in the United States<p> <ul><li> <p>Core Benefits Comprehensive medical dental vision lifeADampD and disability coverage<p> <li> <li> <p>HSAFSACommuter Pretax savingsspending plans including HSA employer contributions<p> <li> <li> <p>Transgender Benefits Expanded medical coverage for genderaffirming care<p> <li> <li> <p>Parental Benefits Financial assistance for fertility including eggfreezing adoption and surrogacy expenses twelve weeks of paid family bonding for birth surrogacy adoption and foster placement plus up to six to ten weeks of paid disability leave for birthing parents as well as a twoweek easeback program that enables parents to return parttime at full pay<p> <li> <li> <p>Whole U Fully paid memberships for meditationmindfulness therapycoaching visits financial planning fertility and family building maternity and newborn care parenting and pediatrics menopause care breastmilk shipping and caregiving support<p> <li> <li> <p>Learning Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development<p> <li> <li> <p>Retirement Pretax and Roth 401k plan with an employer contribution<p> <li> <li> <p>Charitable Giving Corporate charitable match for eligible nonprofits and charities<p> <li> <li> <p>Vacation Flexible vacation for salaried Udemates and fifteen days per year for hourly<p> <li> <li> <p>Holidays Twelve paid holidays throughout the year<p> <li> <ul><p><em><strong id=docsinternalguid90ccb5cb7fffc017e6cadc08534071fb>Information regarding data privacy is available within the Udemy Careers Privacy Notice<strong><em><p> <div> <div> <p><span>At Udemy we strive to be transparent around compensation Actual compensation for this role is based on several factors including but not limited to jobrelated skills qualifications experience and specific work location due to differences in the cost of labor In addition to a base salary this role is also eligible for benefits equity and a bonus <span><p> <p>Hiring Compensation Range<p> <p><span>$212000<span><span><span><span>$265000 USD<span><p> <div> <div>
Senior Product Manager, Conversion
Company: Udemy
Location: Austin, TX
Posted Mar 20, 2024
Udemy, a leading global learning platform with over 67 million learners, is seeking a Senior Product Manager to drive conversion initiatives for enterprise business lines. The role involves setting business targets, driving new user acquisition, understanding learner and corporate needs, and collaborating with cross-functional teams. Udemy values diversity, inclusion, and offers comprehensive benefits including medical, dental, vision, life insurance, disability coverage, HSA/FSA/Commuter plans, transgender benefits, parental benefits, whole U memberships, learning resources, retirement plans, charitable giving, vacation, and holidays.