Jobs at Vercel
346,281 open positions
Founded in 2015 by Guillermo Rauch, Vercel has become the go‑to platform for deploying Next.js and other Jamstack frameworks. Its edge‑optimized CDN delivers instant, secure previews and production releases worldwide.
Vercel hires across the full spectrum of tech talent: frontend engineers who build the UI layer, backend and infrastructure specialists who keep the platform running, product managers shaping core features, designers crafting user flows, and marketing or sales professionals scaling adoption. Interviewers look for coding fluency, a passion for performance, and a desire to ship quickly.
Job Transparency’s listings reveal Vercel’s full salary ranges, bonus structures and employee sentiment. By comparing the data side‑by‑side you can gauge whether a role aligns with your compensation expectations and negotiate from an informed position.
Senior GTM Operations and Strategy Manager
Company: Vercel
Location: Remote
Posted Sep 13, 2023
We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Actual salary will be based on job related skills, experience and location. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description. The total compensation package also includes benefits and equity-based compensation. Reporting to the Head of GTM Operations, the Sr. GTM Operations and Strategy Manager will work with diverse stakeholders to gather needs, identify opportunities for improvement, prioritize work, and manage projects.What You Will Do:Identify gaps in current processes and systems, working with stakeholders to ensure efficiency across the GTM organizationWork with our GTM Analytics team to create reporting infrastructure and draw insights to make strategic decisions with business leadersManage and prioritize ongoing Sales Operations requests, projects, and initiativesCreate and maintain documentation on sales processes, policies, and relevant sales training materials as well as assist with onboarding new sales talent in collaboration with sales enablement resourcesDeployment and adoption of our revenue-generating tech stackHelp enforce pipeline SLAs and sales forecasting best practicesSupports Sales Management with operational tasks and projects as neededCommunicate business needs and requirements and work in conjunction with the Salesforce team to solve those needsAbout You:5+ years of experience in Sales Operations or similarExperience in administering marketing, sales, and support SaaS applications (Salesforce, Outreach, Boostup etc. This salary range is an estimate. Pay ranges outside San Francisco may be adjusted based on employee location. Take time when you need it.We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as neededThe San Francisco, CA base pay range for this role is $194,700 - $243,400. If you love working in a high speed, growth environment in a young organization looking to evolve, this is the role for you. Your recruiter can share more about the specific pay range for your location during the hiring process.Vercel is committed to fostering and empowering an inclusive community within our organization.
Software Engineer, Edge Network
Company: Vercel
Location: Remote
Posted Sep 26, 2023
We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Actual salary will be based on job related skills, experience and location. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.LI-Remote AWS, Google Cloud, or others)Experience with Terraform, Kubernetes, Lua, React and Next.js are nice-to-have!Benefits:Stock optionsInclusive Healthcare PackageFlexible working style - 100% remote, with teammates located throughout the globeLearn and Grow - we provide mentorship and send you to events that help you build your network and skillsUnlimited PTO - 4 weeks recommended per year. Pay ranges outside San Francisco may be adjusted based on employee location. The total compensation package also includes benefits and equity-based compensation. This salary range is an estimate. Take time when you need it.We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as neededThe San Francisco, CA base pay range for this role is $175,000 - $235,000. As a member of the Network team, you will help to scale and improve our infrastructure, availability and reliability by working with our backend engineers and product team to identify problems, create tooling and automation.Your role will be dynamic - you should be comfortable designing systems, writing code, and debugging systems in production. Our team orchestrates deploying, routing and serving for our customers through capabilities and tooling we maintain that leverage our own and other cloud providers' infrastructure for networking, TLS termination, routing, storage, caching and other novel edge services.About You:Interested in tackling the complex challenges serving petabytes of data and billions of requests to millions of peopleA collaborative team player who believes in the power of strong teams to drive significant changes and innovationsHave at least 4 years of relevant experienceHave deep experience with how to make high performance systems scale in the cloudWant to help protect the Vercel platform and our customers from abuseAre keen to experiment, challenge norms and deliver secure and reliable systems that delight Vercel's usersAre knowledgeable and experienced with web servers, network protocolsComfortable in GolangFamiliar with Cloud Services (e.g.
Senior Customer Success Manager
Company: Vercel
Location: Remote
Posted Sep 25, 2023
We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description. Actual salary will be based on job related skills, experience and location. By joining Vercel, you'll be part of a team that is deeply committed to open-source technologies and dedicated to shaping the future of web development.About the Role:Reporting to our Senior Manager of Customer Success, the Customer Success Manager will own a portfolio of customer accounts and drive greater business value for them by bringing Vercel's best ideas, innovations, and capabilities to those customers.The CSM role is pivotal in managing everything post-sales in the Enterprise customer lifecycle, including detailed customer onboarding, the setting and measuring of success criteria, issue resolution and escalation, identifying and generating expansion opportunities, and management of the customer renewal.The role requires a technical background, with a strong emphasis on frontend development, cloud infrastructure and networking, and modern application deployment methods. Pay ranges outside San Francisco may be adjusted based on employee location. The total compensation package also includes benefits and equity-based compensation. Take time when you need it.We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as neededThe San Francisco, CA base pay range for this role is $130,900 - $170,000. This salary range is an estimate. By unlocking developer potential through the use of open-source tools such as Next.js, React, Svelte, and Turborepo, we enable developers to go from idea to global application in seconds.As a globally distributed company, we take pride in our ability to work across time zones and continents, fostering collaboration and innovation. The ability to coordinate well and work with many customers across multiple time zones is crucial, as is building long-standing relationships with product champions for your assigned accounts, working closely with them at all times to continually improve their teams' Vercel experience.What You Will Do:Manage a portfolio of Enterprise customers.Be a trusted technical advisor by aligning Vercel's platform features with the customer's business strategy.Drive incremental value by leading the customer through training and adoption of Vercel's best practices.Guide the customer through their lifecycle by driving adoption while realizing business value.Mentor customers on how best to use Vercel's technology to Develop, Preview, and Ship.Leverage account tiering to prioritize your account portfolio while ensuring retention and growth.Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.Facilitate Executive Business Reviews with economic decision makers and Vercel executive sponsors.Act as the Voice of the Customer to align our resources and efforts to improve the customer experience.Partner with the Sales team to help identify and raise expansion opportunities.About You:3+ years of customer/account management.Experience and proficiency with Front-end web development libraries and frameworks like React, Node, Next.js, Express is preferred but not required.Experience maintaining relationships from junior to C-suite level.Strong collaboration mindset & capabilities; Comfortable with asynchronous remote work.A general understanding of working within a serverless environment.Knowledge of CI/CD and deployment pipelines preferred.Comfortable managing accounts with varying requirements.Bonus If You:Have devised and put in motion growth and activation strategies.Are experienced in Front-end web development libraries.Can demonstrate an understanding of a CDN and/or Proxy.Understand well, and can communicate clearly about DNS.Have experience working with Enterprise applications at global scale.Have previously worked at a high growth SaaS company.Benefits:Stock optionsInclusive Healthcare PackageFlexible working style - 100% remote, with teammates located throughout the globeLearn and Grow - we provide mentorship and send you to events that help you build your network and skillsUnlimited PTO - 4 weeks recommended per year.
Accounts Receivables Specialist
Company: Vercel
Location: Remote
Posted Sep 20, 2023
We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Actual salary will be based on job related skills, experience and location. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description. The total compensation package also includes benefits and equity-based compensation. Pay ranges outside San Francisco may be adjusted based on employee location. This salary range is an estimate. Take time when you need it.We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as neededThe San Francisco, CA base pay range for this role is $86,000.00 - $107,000.00. By joining Vercel, you'll be part of a team that is deeply committed to open-source technologies and dedicated to shaping the future of web development.About the Accounts Receivable Specialist role:Reporting to the Senior Manager of Accounting, the Accounts Receivable Specialist will be responsible for leading the Order-to-Cash cycle end to end, which includes customer billing, collections efforts, cash application, and customer account reconciliations.What You Will Do:Manage the billing process and all related invoice and billing queries/concernsActively review the AR ledger to pinpoint and research short payments, skipped invoices, and past due balancesSupport external and internal requests related to specific areas of responsibilityAssist in refining billing and contract review processes and procedures with a focus on continuous improvementManage and assist with various related ad hoc projects as needed About You:You have strong attention to detail and accuracy, commitment to customer serviceYou have excellent analytical and problem-solving skills, are very organized and detail-oriented, thrive on process improvement and value clean documentationPrior experience in working with and/or implementing automated accounts receivable and billing solutions and related processes in a complex, global organization is a plusAbility to manage deadlines and customer satisfactionBachelor's degree in Accounting or equivalent area of study3+ years' experience as billing coordinator, AR specialist, or similar positionProficient with excel (can perform functions) , Google Suites, Stripe and NetSuite. Bonus If You:Have experience in the SaaS industryHave experience at a pre-IPO or public companyWith practical knowledge and experience with billing systems and implementations (i.e. SuiteBilling, Zuora and Stripe) Benefits:Competitive compensation and stock optionsInclusive Healthcare PackageFlexible working style - 100% remote, with teammates located throughout the globeLearn and Grow - we provide mentorship and send you to events that help you build your network and skillsUnlimited PTO - 4 weeks recommended per year. By unlocking developer potential through the use of open-source tools such as Next.js, React, Svelte, and Turborepo, we enable developers to go from idea to global application in seconds.As a globally distributed company, we take pride in our ability to work across time zones and continents, fostering collaboration and innovation.
Senior Customer Success Manager
Company: Vercel
Location: Remote
Posted Sep 25, 2023
We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description. Actual salary will be based on job related skills, experience and location. By joining Vercel, you'll be part of a team that is deeply committed to open-source technologies and dedicated to shaping the future of web development.About the Role:Reporting to our Senior Manager of Customer Success, the Customer Success Manager will own a portfolio of customer accounts and drive greater business value for them by bringing Vercel's best ideas, innovations, and capabilities to those customers.The CSM role is pivotal in managing everything post-sales in the Enterprise customer lifecycle, including detailed customer onboarding, the setting and measuring of success criteria, issue resolution and escalation, identifying and generating expansion opportunities, and management of the customer renewal.The role requires a technical background, with a strong emphasis on frontend development, cloud infrastructure and networking, and modern application deployment methods. Pay ranges outside San Francisco may be adjusted based on employee location. The total compensation package also includes benefits and equity-based compensation. Take time when you need it.We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as neededThe San Francisco, CA OTE pay range for this role is $130,900 - $170,000. This salary range is an estimate. By unlocking developer potential through the use of open-source tools such as Next.js, React, Svelte, and Turborepo, we enable developers to go from idea to global application in seconds.As a globally distributed company, we take pride in our ability to work across time zones and continents, fostering collaboration and innovation. The ability to coordinate well and work with many customers across multiple time zones is crucial, as is building long-standing relationships with product champions for your assigned accounts, working closely with them at all times to continually improve their teams' Vercel experience.What You Will Do:Manage a portfolio of Enterprise customers.Be a trusted technical advisor by aligning Vercel's platform features with the customer's business strategy.Drive incremental value by leading the customer through training and adoption of Vercel's best practices.Guide the customer through their lifecycle by driving adoption while realizing business value.Mentor customers on how best to use Vercel's technology to Develop, Preview, and Ship.Leverage account tiering to prioritize your account portfolio while ensuring retention and growth.Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.Facilitate Executive Business Reviews with economic decision makers and Vercel executive sponsors.Act as the Voice of the Customer to align our resources and efforts to improve the customer experience.Partner with the Sales team to help identify and raise expansion opportunities.About You:3+ years of customer/account management.Experience and proficiency with Front-end web development libraries and frameworks like React, Node, Next.js, Express is preferred but not required.Experience maintaining relationships from junior to C-suite level.Strong collaboration mindset & capabilities; Comfortable with asynchronous remote work.A general understanding of working within a serverless environment.Knowledge of CI/CD and deployment pipelines preferred.Comfortable managing accounts with varying requirements.Bonus If You:Have devised and put in motion growth and activation strategies.Are experienced in Front-end web development libraries.Can demonstrate an understanding of a CDN and/or Proxy.Understand well, and can communicate clearly about DNS.Have experience working with Enterprise applications at global scale.Have previously worked at a high growth SaaS company.Benefits:Stock optionsInclusive Healthcare PackageFlexible working style - 100% remote, with teammates located throughout the globeLearn and Grow - we provide mentorship and send you to events that help you build your network and skillsUnlimited PTO - 4 weeks recommended per year.
Technical Consultant, Europe
Company: Vercel
Location: Remote
Posted Sep 26, 2023
We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description. Success in this role will be demonstrated through improvements in the retention of Enterprise customers by delivering key technical insights and evaluations to ensure success both at launch and scale.You have a background in frontend development, enjoy technical writing, and have a passion for digging deep to find and resolve issues. You are excited about the opportunity to involve yourself with the technical evolution of both global brands and new start-ups.The Technical Consultant will help establish our reputation as a company that is exceptional at helping its customers meet their goals throughout all parts of the customer journey while engineering solutions to constantly improve the customer experience.What You Will Do:Ensure that Enterprise customers are receiving and understanding the value of the platform.Provide product expertise and strategic consultation during the Enterprise customer journey.Provide training sessions to Enterprise customers.Attend onboarding and pre-production calls as a technical authority.Know the Vercel platform and Next.js framework inside and out, learning daily.Work with other members of CS to provide assistance both internally and externally.Develop close partnerships with the CSM team to understand customers' goals.Work with external engineering and infrastructure teams to convey product gaps and needs.Ensure customers have immediate concerns resolved but with a long-term outlook.Specialize in a few product areas and own that within the team.Improving existing, and identifying new, internal documentation, processes and policies.Assist and coordinate with Customer Success Managers with Enterprise requests.About You:You lead by example and develop more junior members of the team.You understand modern web architecture, frontend development, and serverless computing.You are experienced with incident management and procedure.You are comfortable working with a fully remote, globally distributed team.You have a passion to deliver a customer experience second to none.Availability to work within a weekend and on-call rotation.3+ years experience in a customer success, sales, or onboarding/implementation role at a SaaS company.5+ years experience with front-end web development using React in a production setting.Bonus if You:Have experience using Next.js.Have experience supporting backend runtime environments, especially Node.js.Have experience with CDNs and a good understanding of caching techniques.Work with monorepos and/or custom, complex CI/CD pipelines.Thoroughly understand DNS and can explain this clearly to others. Benefits:Great compensation package and stock optionsInclusive Healthcare PackageFlexible working style - 100% remote, with teammates located throughout the globeLearn and Grow - we provide mentorship and send you to events that help you build your network and skillsUnlimited PTO - 4 weeks recommended per year. Take time when you need it.We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as neededVercel is committed to fostering and empowering an inclusive community within our organization. Reporting to the Manager of Technical Consulting, the Technical Consultant will be responsible for informing and training clients in the product's proper use to enhance the customer experience and improve satisfaction.Technical Consultants need to earn our customers' trust and understand technical problems quickly. You will play a major part in the post-sales process and Enterprise customer journey. Expertise in the technical elements of the product and clarity of instruction are important competencies in this position. By unlocking developer potential through the use of open-source tools such as Next.js, React, Svelte, and Turborepo, we enable developers to go from idea to global application in seconds.As a globally distributed company, we take pride in our ability to work across time zones and continents, fostering collaboration and innovation. By joining Vercel, you'll be part of a team that is deeply committed to open-source technologies and dedicated to shaping the future of web development.About the Role:Vercel is looking for a Technical Consultant to assist our Enterprise customers with technical problems and questions when using Vercel products and services.
Sr. Billing Operation Analyst
Company: Vercel
Location: Remote
Posted Sep 23, 2023
We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Actual salary will be based on job related skills, experience and location. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description. Practical knowledge of billing systems, payment processors, and our product is essential to this role. Pay ranges outside San Francisco may be adjusted based on employee location. This salary range is an estimate. The total compensation package also includes benefits and equity-based compensation. Take time when you need it.We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as neededThe San Francisco, CA base pay range for this role is $80,000.00 - $110,000.00. Responsibilities of this role include but are not limited to following:Assist data analysis to identify, quantify, monitor and reduce billing discrepancies.Manage Enterprise subscription lifecycle to ensure invoices are generated and distributed timely and accurately.Conduct weekly and monthly billing reconciliations to ensure contract-to-subscription-to-invoice consistency.Respond to billing inquiries for both external and internal customers.Perform analysis to detect, quantify, monitor and prevent billing discrepancies.Identify billing process gaps and advocate for scalable system/process automation and optimization.Collaborate with Customer Success, Product, Sales and Finance teams to improve billing communication and promote efficiency About You:A Bachelor's Degree in Finance, Accounting or Equivalent3+ years related experience in revenue operations or order managementExperience at a hypergrowth SaaS companyStrong understanding of order-to-cash cycle and business processesExperience with billing systems, Stripe and SalesforceAbility to prioritize tasks and deadlinesStrong Excel skills (Formulas, Pivot Tables, VLOOKUP etc) Bonus If You: Basic knowledge of ASC 606 revenue standards is a plusHave practical knowledge of billing systems implementations and configurations (i.e. SuiteBilling, Zuora and Stripe)Experience with reporting in StripeSQL or other reporting experienceBenefits:Stock optionsInclusive Healthcare PackageFlexible working style - 100% remote, with teammates located throughout the globeLearn and Grow - we provide mentorship and send you to events that help you build your network and skillsUnlimited PTO - 4 weeks recommended per year.
Customer Evidence Manager
Company: Vercel
Location: Remote
Posted Sep 23, 2023
We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Actual salary will be based on job related skills, experience and location. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description. Reporting directly to the Director of Communications, the Customer Evidence Manager will play a pivotal role in our customer reference programs, responsible for gathering, crafting, and showcasing customer stories that demonstrate the value and impact of Vercel's platform. The ideal candidate will have a deep understanding of the developer tools ecosystem and be familiar with frontend software workflows.What You Will Do:Customer Storytelling: Collaborate with Vercel customers to uncover compelling success stories, testimonials, and case studies that highlight the benefits and results of using Vercel's platform.Program Management: Oversee all aspects of Vercel's customer reference programs, including customer interviews, video testimonials, written case studies, and other forms of customer evidence.Content Creation: Partner with Content Marketing to write and produce high-quality written content, video content, and other collateral to effectively convey customer stories and their achievements with Vercel.Cross-functional Collaboration: Collaborate closely with Sales, Marketing, Product, and Customer Success teams to identify, source, and prioritize customer advocates for various initiatives.Database Management: Maintain a comprehensive database of customer references and evidence assets, ensuring they are easily accessible to internal stakeholders.Advocacy Development: Nurture and grow relationships with customers who can serve as advocates for Vercel, turning satisfied users into vocal supporters.Event Participation: Assist in securing customer speakers for Vercel events, such as webinars, conferences, and user group meetings, leveraging customer stories for maximum impact.Measurement and Reporting: Track and report on the effectiveness of customer reference programs, demonstrating the impact on brand perception and sales.About You:Experience at a developer-focused company or experience serving a developer audience.Proven experience in customer advocacy, reference program management, or similar roles.Exceptional written and verbal communication skills.Strong storytelling ability, with a talent for distilling complex technical concepts into accessible narratives.Experience with content creation, including writing, video production, and design.Highly organized with excellent project management and time management skills.Ability to collaborate effectively with cross-functional teams.Experience with CRM systems (Salesforce) and customer advocacy platforms is a plus. Benefits:Competitive compensation and stock optionsInclusive Healthcare PackageFlexible working style - 100% remote, with teammates located throughout the globeLearn and Grow - we provide mentorship and send you to events that help you build your network and skillsUnlimited PTO - 4 weeks recommended per year. The total compensation package also includes benefits and equity-based compensation. Take time when you need it.We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as neededThe San Francisco, CA base pay range for this role is $120,000.00 - $160,000.00. Pay ranges outside San Francisco may be adjusted based on employee location. This salary range is an estimate. By unlocking developer potential through the use of open-source tools such as Next.js, React, Svelte, and Turborepo, we enable developers to go from idea to global application in seconds.As a globally distributed company, we take pride in our ability to work across time zones and continents, fostering collaboration and innovation.
Software Engineer, AI
Company: Vercel
Location: Remote
Posted Sep 17, 2023
We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Actual salary will be based on job related skills, experience and location. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.LI-RemoteSenior Pay ranges outside San Francisco may be adjusted based on employee location. The total compensation package also includes benefits and equity-based compensation. This salary range is an estimate. Take time when you need it.We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as neededThe San Francisco, CA base pay range for this role is $270,000.00 - $340,000.00. Your recruiter can share more about the specific pay range for your location during the hiring process.Vercel is committed to fostering and empowering an inclusive community within our organization. By unlocking developer potential through the use of open-source tools such as Next.js, React, Svelte, and Turborepo, we enable developers to go from idea to global application in seconds.As a globally distributed company, we take pride in our ability to work across time zones and continents, fostering collaboration and innovation. We are the platform for frontend developers, creating tools millions of developers use every day.
Software Engineer, AI
Company: Vercel
Location: Remote
Posted Sep 17, 2023
We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Actual salary will be based on job related skills, experience and location. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description. This salary range is an estimate. The total compensation package also includes benefits and equity-based compensation. Vercel is committed to fostering and empowering an inclusive community within our organization. Pay ranges outside San Francisco may be adjusted based on employee location. Take time when you need it. Your recruiter can share more about the specific pay range for your location during the hiring process. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed The San Francisco, CA base pay range for this role is $270,000.00 - $340,000.00.
Vercel General Application
Company: Vercel
Location: Remote
Posted Sep 13, 2023
We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description. By unlocking developer potential through the use of open-source tools such as Next.js, React, Svelte, and Turborepo, we enable developers to go from idea to global application in seconds.As a globally distributed company, we take pride in our ability to work across time zones and continents, fostering collaboration and innovation. Take time when you need it.We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as neededVercel is committed to fostering and empowering an inclusive community within our organization. By joining Vercel, you’ll be part of a team that is deeply committed to open-source technologies and dedicated to shaping the future of web development.If you are interested in joining Vercel but do not see an opportunity that you would like to apply to, please send us your resume. We will keep your information on file and will reach out if we find a match! Benefits:Competitive compensation and stock optionsInclusive Healthcare PackageFlexible working style - 100% remote, with teammates located throughout the globeLearn and Grow - we provide mentorship and send you to events that help you build your network and skillsUnlimited PTO - 4 weeks recommended per year. We are the platform for frontend developers, creating tools millions of developers use every day. Our offices in San Francisco and New York City serve as hubs for our teams to come together and develop the tools that empower our users. About Vercel:At Vercel, our mission is to enable developers to create at the moment of inspiration.
Program Manager, Professional Services
Company: Vercel
Location: Remote
Posted Sep 13, 2023
We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Actual salary will be based on job related skills, experience and location. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description. Pay ranges outside San Francisco may be adjusted based on employee location. The total compensation package also includes benefits and equity-based compensation. Take time when you need it.We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as neededThe San Francisco, CA base pay range for this role is $125,000 - $188,000. This salary range is an estimate. In addition, the Program Manager will work closely with any implementation partner resources engaged in our delivery projects.The role requires a strong background of working at world-class Professional Services organizations in a Project or Program Management role. What You Will Do:Increase net dollar retention by ensuring consistent success in our customers’ first production deployments on Vercel.Lead and manage project teams to achieve customer objectives on time and within budget while escalating issues or conflicts that may impact those timelines and budgetsDevelop project and program management tools that support industry-leading delivery processes that consistently achieve the business goals for the customerWork collaboratively with a high-performing global Professional Services organizationCollaborate with the Sales, Support, Customer Success, Engineering and Product organizations within Vercel to ensure the best customer experience in the industryCollaborate with our implementation partners to ensure those partners can deliver world-class solutions to our shared customersBuild an efficient Program Management organization that can accurately and efficiently scope, deliver and bill projects for our customers.About You:5+ years of experience in project and program management roles10+ years of experience in Professional Services rolesExperience building and delivering tooling and artifacts that support and enable Professional Services motions for a SaaS software platformExperience building & scaling world class Program Management organizations Experience working within a high-growth startup environmentBonus If You:Relish exceeding any and all targets set for you.Have experience working with Enterprise software platforms at global scale.Have previously worked at a high growth SaaS company.Have previously managed projects at an Agency for Fortune 1000 customersBenefits:Competitive compensation and stock optionsInclusive Healthcare PackageFlexible working style - 100% remote, with teammates located throughout the globeLearn and Grow - we provide mentorship and send you to events that help you build your network and skillsUnlimited PTO - 4 weeks recommended per year. The Program Manager role is pivotal in shaping the initial engagements with our Enterprise customers so that those customers can bring Vercel solutions into Production quickly and reliably. We are looking for a Program Manager to not only project manage some of our customer engagements but also shape our Program Management function, our initial Customer Journeys and our internal processes in order to ensure our customers consistently achieve their initial business objectives quickly, our Professional Services organization is run efficiently and our employees reach their full potential. Your recruiter can share more about the specific pay range for your location during the hiring process.Vercel is committed to fostering and empowering an inclusive community within our organization. By joining Vercel, you'll be part of a team that is deeply committed to open-source technologies and dedicated to shaping the future of web development.About the Role:To further our commitment to providing an exceptional experience to our Enterprise customers, we are looking to add a Program Manager to our fast-growing Professional Services team. By unlocking developer potential through the use of open-source tools such as Next.js, React, Svelte, and Turborepo, we enable developers to go from idea to global application in seconds.As a globally distributed company, we take pride in our ability to work across time zones and continents, fostering collaboration and innovation.