Jobs at Vivid Seats
115,080 open positions
Customer Service Representative (Bilingual-French)
Company: Vivid Seats
Location: Dallas-Fort Worth, TX
Posted May 02, 2024
<div> <p><strong><span lang=ENUS datacontrast=none xmllang=ENUS xmllang=ENUS><span>Who we are<span><span><strong><span lang=ENUS datacontrast=none xmllang=ENUS xmllang=ENUS><span><strong><strong> Founded in 2001 Vivid Seats NASDAQ SEAT is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events artists and teams they love We believe in the power of <span><span>experiences<span><span> and are fiercely dedicated to building products that inspire human connections Named as one of <strong>Built <strong><span><strong><span>Ins<span><strong><span><strong> top places to work in 2024<strong> we believe that our People are our greatest competitive advantage To support our People we have built a company culture that empowers our employees to embrace challenges encourages unity through collaboration and seeks to constantly evolve by leveraging data and inspiring innovation<span><span><p> <div> <p>The Opportunity Voted best Customer Service two years in a row by Newsweek as a <strong>Customer Service Representative BilingualFrench<strong> you will have the opportunity to join a bestinclass team and engage with hundreds of customers and sellers You will serve as the primary point of contact for high level customer inquiries via phone chat and email Ideal candidates are those who are energized when working to solve unique issues sharing their technical expertise and handling multiple tasks effectively and efficiently With empathy confidence and professionalism you will play a critical role in connecting our VIP customers to the events that excite them We pride ourselves in creating exceptional experiences from the point of purchase until they enter the gates <p> <p>How your role contributes to the success of Vivid Seats as a <strong>Customer Service Representative BilingualFrench<strong> <p> <ul><li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Maintain excellent customer experience with tone empathy confidence and attention to detail <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=2 dataarialevel=1>Develop and present solutions to fan issues efficiently and effectively <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=3 dataarialevel=1>Update internal order notes appropriately and ensure proper procedures are followed during all fan and seller interactions <li> <ul><ul><li dataleveltext= datafont=Symbol datalistid=2 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Maintain thorough knowledge of company values processes and policies to ensure proper exchanging of information order replacements refunds credits etc <li> <li dataleveltext= datafont=Symbol datalistid=2 datalistdefnprops= dataariaposinset=2 dataarialevel=1>Utilize empathy and professionalism in every interaction to deliver a bestinclass customer experience <li> <ul><p>How your role expectations will progress as a<strong> Customer Service Representative BilingualFrench<strong> in the first 30 90 and 180 days <p> <p>30 days in <strong>Customer Service Representative BilingualFrench<strong> <p> <ul><li dataleveltext= datafont=Symbol datalistid=3 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Complete new hire orientation gaining the resources you need to be successful <li> <li dataleveltext= datafont=Symbol datalistid=3 datalistdefnprops= dataariaposinset=2 dataarialevel=1>Learn how ticket marketplaces operate and how youll contribute to providing great experiences for our fans and sellers <li> <li dataleveltext= datafont=Symbol datalistid=3 datalistdefnprops= dataariaposinset=3 dataarialevel=1>Acclimate to team and company norms business objectives and Vivid Seats values <li> <li dataleveltext= datafont=Symbol datalistid=3 datalistdefnprops= dataariaposinset=4 dataarialevel=1>Understand the flow of buyer orders and entry level call inquiries <li> <li dataleveltext= datafont=Symbol datalistid=3 datalistdefnprops= dataariaposinset=5 dataarialevel=1>Become familiar with company policies and processes <li> <ul><ul><li dataleveltext= datafont=Symbol datalistid=4 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Navigate and resolve noncomplex calls <li> <li dataleveltext= datafont=Symbol datalistid=4 datalistdefnprops= dataariaposinset=2 dataarialevel=1>Complete training with a complete understanding of how this role plays an important part in lowering customer anxiety <li> <ul><p><strong>90 days in as a<strong> <strong>Customer Service Representative BilingualFrench<strong> <p> <ul><li dataleveltext= datafont=Symbol datalistid=5 datalistdefnprops= dataariaposinset=3 dataarialevel=1>Contribute to our approaches methods and technologies to support overall business goals drive team efficiencies and reduce customer anxiety <li> <li dataleveltext= datafont=Symbol datalistid=5 datalistdefnprops= dataariaposinset=4 dataarialevel=1>Maintain harvest and aid internal and external relationships to achieve progress and advance objectives <li> <ul><ul><li dataleveltext= datafont=Symbol datalistid=6 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Exhibit deep understanding and application of industry and company processes including replacing ticket inventory and navigating escalated contacts <li> <ul><p><strong>180 days in as a<strong> <strong>Customer Service Representative BilingualFrench<strong> <p> <ul><li dataleveltext= datafont=Symbol datalistid=7 datalistdefnprops= dataariaposinset=2 dataarialevel=1>Apply methods to execute individual tasks that positively impacts the team <li> <li dataleveltext= datafont=Symbol datalistid=7 datalistdefnprops= dataariaposinset=3 dataarialevel=1>Play an active role in continued learnings to advance skill sets necessary for team goals <li> <li dataleveltext= datafont=Symbol datalistid=7 datalistdefnprops= dataariaposinset=4 dataarialevel=1>Competent on industry nuances and company policies <li> <ul><ul><li dataleveltext= datafont=Symbol datalistid=8 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Manage highly complex escalated and high value contacts without guidance <li> <li dataleveltext= datafont=Symbol datalistid=8 datalistdefnprops= dataariaposinset=2 dataarialevel=1>Ingrained as a key player of the team who runs autonomously throughout daytoday responsibilities <li> <ul><p> <p> <p><strong>What Youll Bring as<strong> a <strong>Customer Service Representative BilingualFrench<strong> <p> <ul><li dataleveltext= datafont=Symbol datalistid=9 datalistdefnprops= dataariaposinset=3 dataarialevel=1>Work experience in customer service in retail or servicerelated industry <li> <ul><ul><li dataleveltext= datafont=Symbol datalistid=10 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Computer proficiency including ability to maintain 50+ WPM typing speed and to efficiently operate basic PCweb browser functionality <li> <li dataleveltext= datafont=Symbol datalistid=10 datalistdefnprops= dataariaposinset=2 dataarialevel=1>Excellent empathy confidence and patience <li> <li dataleveltext= datafont=Symbol datalistid=10 datalistdefnprops= dataariaposinset=3 dataarialevel=1>Written communication skills with an aptitude for grammar and spelling accuracy <li> <li dataleveltext= datafont=Symbol datalistid=10 datalistdefnprops= dataariaposinset=4 dataarialevel=1>Capable of multitasking in a fastpaced environment <li> <li dataleveltext= datafont=Symbol datalistid=10 datalistdefnprops= dataariaposinset=5 dataarialevel=1>Selfreliant and ability to work with minimum supervision <li> <ul><ul><li dataleveltext= datafont=Symbol datalistid=11 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Research skills to troubleshoot customer issues <li> <li dataleveltext= datafont=Symbol datalistid=11 datalistdefnprops= dataariaposinset=2 dataarialevel=1>Willing to be flexible in work hours where needed <li> <li dataleveltext= datafont=Symbol datalistid=11 datalistdefnprops= dataariaposinset=3 dataarialevel=1>Genuine interest in live events sports and entertainment <li> <ul><p><br ><strong>Work Schedule<strong><br ><p> <ul><li>The first 3 weeks of employment are MondayFriday 830530pm for training Training is paid<li> <li>Schedule<br ><ul><li>Friday and Saturday off 830am500pm<li> <ul><li> <li>Hybrid model not fully remote <ul><li>In office days in will Wednesday Thursday and Friday Remote days will be Tuesday and Saturday<li> <ul><li> <ul><p><br ><strong>Bonus amp Overtime Eligibility<strong><p> <ul><li>$37000 base salary with overtime eligibility Bi Annual bonuses annual equity grant<li> <li>Any hours worked over 40week are overtime eligible<li> <ul><p><strong>At Vivid Seats Youll<strong><p> <ul><li>See your favorite live events and performers on us<li> <li>Work in a hybrid environment that provides the option to split time between your home and a brand new perk filled office space<li> <li>Balance personal life and professional responsibilities with Flexible PTO Mental Health Days Floating Holidays and Wellness programs<li> <li>Earn additional income through bonus incentives<li> <li>Save for your future through 401K Matching<li> <ul><p>LIBW1<p> <p><br ><br ><p><div> <p><strong><span lang=ENUS datacontrast=none xmllang=ENUS xmllang=ENUS><span>Our Commitment<span><span><span><span> <span><br ><span><strong><span lang=ENUS datacontrast=none xmllang=ENUS xmllang=ENUS><span>We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification<span><span><span><span> <span><br ><span><span><span> <span><span><p> <div>
Graphic Design Associate
Company: Vivid Seats
Location: Dallas-Fort Worth, TX
Posted Jun 05, 2024
Vivid Seats, a leading online ticket marketplace founded in 2001, is seeking a Graphic Design Associate. The role involves designing and managing seating charts using Adobe Suites, creating new seating maps, and auditing the website for consistency. The ideal candidate should have a graphic design background, proficiency in Illustrator and Photoshop, and a basic understanding of scripts. They should also be proficient in Microsoft Applications, particularly Excel, and comfortable working with large amounts of data. The role is based in Coppell, TX, with a hybrid work schedule requiring 3 days in office and 2 days at home each week. The candidate must demonstrate impeccable attention to detail, be highly organized, and comfortable working with a flexible workload.
CX Learning and Development Facilitator
Company: Vivid Seats
Location: Dallas-Fort Worth, TX
Posted Jun 05, 2024
Vivid Seats, a leading online ticket marketplace founded in 2001, is seeking a Mapping Learning Facilitator. The role involves training new hires, incumbents, and management staff on mapping processes, documenting existing and new processes, and continuously seeking feedback to improve learning. The ideal candidate should have a strong attention to detail, working knowledge of Adobe suite, proven ability to aid in learning, effective communication skills, and willingness to work in a collaborative environment. The role offers opportunities for process improvements and advancement in skill sets.
Senior Software Quality Engineer
Company: Vivid Seats
Location: Chicago, IL
Posted Apr 29, 2024
Vivid Seats, a leading online ticket marketplace founded in 2001, is seeking a Senior Software Quality Engineer. The role involves championing quality for the platform and products, working closely with cross-functional teams, and leveraging automated testing suites. The ideal candidate should have 5+ years of experience in software quality principles, understanding of Object-Oriented languages, and familiarity with automation frameworks. Vivid Seats offers competitive compensation, flexible work arrangements, and a commitment to diversity and inclusion.
Email Program Sr Lead
Company: Vivid Seats
Location: Chicago, IL
Posted Apr 29, 2024
Vivid Seats, a leading online ticket marketplace founded in 2001, is seeking an Email Program Senior Specialist/Lead. The role involves executing promotional email sends and push notifications, leveraging segmentation and engagement tools to create targeted multi-touch email marketing experiences. The successful candidate will contribute to perfecting and scaling CRM and CDP, driving revenue growth through personalized multi-touch journeys. The role offers opportunities for skill development, team collaboration, and a competitive compensation package.
Inventory & Mapping Team Lead
Company: Vivid Seats
Location: Dallas-Fort Worth, TX
Posted Apr 17, 2024
Vivid Seats is a leading online ticket marketplace that connects fans to live events. The company culture empowers employees to embrace challenges and encourages unity through collaboration. The Mapping Team Lead role involves ensuring accurate event information and mentoring direct reports.
DevOps Engineer
Company: Vivid Money
Location: Europe
Posted May 02, 2024
Vivid, a European fintech startup, is seeking an Infrastructure Engineer to join their team. The role involves developing cutting-edge fintech services, collaborating with the development team, managing incidents, and ensuring seamless operations. The ideal candidate should have proven experience with AWS, proficiency in various tools and technologies, strong Linux skills, and expertise in databases. The position offers a competitive salary and benefits package, with the option of a hybrid model in Berlin, Limassol, or Almaty, or fully remote work. Vivid aims to revolutionize banking by putting customers first and providing a unique, easy, and safe online banking experience.
Senior QA Engineer - Manual Testing (Backend and Mobile)
Company: Vivid Money
Location: Worldwide
Posted May 10, 2024
Vivid is seeking a Senior QA Engineer with 5+ years of experience in manual testing, focusing on backend systems, mobile applications, and web applications. The ideal candidate should have strong knowledge of software testing methodologies, proficiency in API testing, database testing, and server-side validation. They should also be familiar with bug tracking systems and test management tools. The role involves conducting various types of testing, collaborating with cross-functional teams, and continuously improving testing processes. Vivid offers a competitive salary and benefits package, and this is a remote position (outside of Russia) or with relocation support to Limassol (Cyprus) or Almaty (Kazakhstan).
Senior Product Manager, B2C
Company: Vivid Seats
Location: Chicago, IL
Posted Apr 17, 2024
Vivid Seats, a leading online ticket marketplace founded in 2001, is seeking a Senior Product Manager for their B2C team. The ideal candidate will have a strong product background, technical skills, and experience in product management. They will be responsible for driving impactful solutions for ticket buyers and sellers, scaling capabilities, and improving operational performance. The role involves working cross-functionally, defining product goals and roadmaps, and leveraging data to analyze customer behavior and product performance. The company values innovation, collaboration, and continuous evolution, offering competitive compensation and benefits.
Travel Specialist
Company: Vivid Seats
Location: Dallas-Fort Worth, TX
Posted Apr 30, 2024
<div> <p><strong><span lang=ENUS datacontrast=none xmllang=ENUS xmllang=ENUS><span>Who we are<span><span><strong><span lang=ENUS datacontrast=none xmllang=ENUS xmllang=ENUS><span><strong><strong> Founded in 2001 Vivid Seats NASDAQ SEAT is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events artists and teams they love We believe in the power of <span><span>experiences<span><span> and are fiercely dedicated to building products that inspire human connections Named as one of <strong>Built <strong><span><strong><span>Ins<span><strong><span><strong> top places to work in 2024<strong> we believe that our People are our greatest competitive advantage To support our People we have built a company culture that empowers our employees to embrace challenges encourages unity through collaboration and seeks to constantly evolve by leveraging data and inspiring innovation<span><span><p> <div> <p><br ><p><p>The Opportunity Voted best Customer Service two years in a row by Newsweek as a<strong> Customer <strong><span><strong>Service<strong><span><strong> Representative<strong> you will have the opportunity to join a bestinclass team and engage with hundreds of customers and sellers You will serve as the primary point of contact for high level customer inquiries via phone chat and email Ideal candidates are those who are energized when working to solve unique issues sharing their technical expertise and handling multiple tasks effectively and efficiently With empathy confidence and professionalism you will play a critical role in connecting our VIP customers to the events that excite them We pride ourselves in creating exceptional experiences from the point of purchase until they enter the gates <p> <p>How your role contributes to the success of Vivid Seats as a <strong>Customer <strong><span><strong>Service<strong><span><strong> Representative<strong> <p> <ul><li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Maintain excellent customer experience with tone empathy confidence and attention to detail <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=2 dataarialevel=1>Develop and present solutions to fan issues efficiently and effectively <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=3 dataarialevel=1>Update internal order notes appropriately and ensure proper procedures are followed during all fan and seller interactions <li> <ul><ul><li dataleveltext= datafont=Symbol datalistid=2 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Maintain thorough knowledge of company values processes and policies to ensure proper exchanging of information order replacements refunds credits etc <li> <li dataleveltext= datafont=Symbol datalistid=2 datalistdefnprops= dataariaposinset=2 dataarialevel=1>Utilize empathy and professionalism in every interaction to deliver a bestinclass customer experience <li> <ul><p> <p> <p>How your role expectations will progress as a <strong>Customer <strong><span><strong>Service<strong><span><strong> Representative<strong> in the first 30 90 and 180 days <p> <p>30 days in <p> <ul><li dataleveltext= datafont=Symbol datalistid=3 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Complete new hire orientation gaining the resources you need to be successful <li> <li dataleveltext= datafont=Symbol datalistid=3 datalistdefnprops= dataariaposinset=2 dataarialevel=1>Learn how ticket marketplaces operate and how youll contribute to providing great experiences for our fans and sellers <li> <li dataleveltext= datafont=Symbol datalistid=3 datalistdefnprops= dataariaposinset=3 dataarialevel=1>Acclimate to team and company norms business objectives and Vivid Seats values <li> <li dataleveltext= datafont=Symbol datalistid=3 datalistdefnprops= dataariaposinset=4 dataarialevel=1>Understand the flow of buyer orders and entry level call inquiries <li> <li dataleveltext= datafont=Symbol datalistid=3 datalistdefnprops= dataariaposinset=5 dataarialevel=1>Become familiar with company policies and processes <li> <ul><ul><li dataleveltext= datafont=Symbol datalistid=4 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Navigate and resolve noncomplex calls <li> <li dataleveltext= datafont=Symbol datalistid=4 datalistdefnprops= dataariaposinset=2 dataarialevel=1>Complete training with a complete understanding of how this role plays an important part in lowering customer anxiety <li> <ul><p>90 days in as a <strong> Customer <strong><span><strong>Service<strong><span><strong> Representative<strong> <p> <ul><li dataleveltext= datafont=Symbol datalistid=5 datalistdefnprops= dataariaposinset=3 dataarialevel=1>Contribute to our approaches methods and technologies to support overall business goals drive team efficiencies and reduce customer anxiety <li> <li dataleveltext= datafont=Symbol datalistid=5 datalistdefnprops= dataariaposinset=4 dataarialevel=1>Maintain harvest and aid internal and external relationships to achieve progress and advance objectives <li> <ul><ul><li dataleveltext= datafont=Symbol datalistid=6 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Exhibit deep understanding and application of industry and company processes including replacing ticket inventory and navigating escalated contacts <li> <ul><p>180 days in as a <strong> Customer <strong><span><strong>Service<strong><span><strong> Representative<strong> <p> <ul><li dataleveltext= datafont=Symbol datalistid=7 datalistdefnprops= dataariaposinset=2 dataarialevel=1>Apply methods to execute individual tasks that positively impacts the team <li> <li dataleveltext= datafont=Symbol datalistid=7 datalistdefnprops= dataariaposinset=3 dataarialevel=1>Play an active role in continued learnings to advance skill sets necessary for team goals <li> <li dataleveltext= datafont=Symbol datalistid=7 datalistdefnprops= dataariaposinset=4 dataarialevel=1>Competent on industry nuances and company policies <li> <ul><ul><li dataleveltext= datafont=Symbol datalistid=8 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Manage highly complex escalated and high value contacts without guidance <li> <li dataleveltext= datafont=Symbol datalistid=8 datalistdefnprops= dataariaposinset=2 dataarialevel=1>Ingrained as a key player of the team who runs autonomously throughout daytoday responsibilities <li> <ul><p> <p> <p>What Youll Bring as a <strong>Customer <strong><span><strong>Service<strong><span><strong> Representative<strong> <p> <ul><li dataleveltext= datafont=Symbol datalistid=9 datalistdefnprops= dataariaposinset=3 dataarialevel=1>Work experience in customer service in retail or servicerelated industry <li> <ul><ul><li dataleveltext= datafont=Symbol datalistid=10 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Computer proficiency including ability to maintain 50+ WPM typing speed and to efficiently operate basic PCweb browser functionality <li> <li dataleveltext= datafont=Symbol datalistid=10 datalistdefnprops= dataariaposinset=2 dataarialevel=1>Excellent empathy confidence and patience <li> <li dataleveltext= datafont=Symbol datalistid=10 datalistdefnprops= dataariaposinset=3 dataarialevel=1>Written communication skills with an aptitude for grammar and spelling accuracy <li> <li dataleveltext= datafont=Symbol datalistid=10 datalistdefnprops= dataariaposinset=4 dataarialevel=1>Capable of multitasking in a fastpaced environment <li> <li dataleveltext= datafont=Symbol datalistid=10 datalistdefnprops= dataariaposinset=5 dataarialevel=1>Selfreliant and ability to work with minimum supervision <li> <ul><ul><li dataleveltext= datafont=Symbol datalistid=11 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Research skills to troubleshoot customer issues <li> <li dataleveltext= datafont=Symbol datalistid=11 datalistdefnprops= dataariaposinset=2 dataarialevel=1>Willing to be flexible in work hours where needed <li> <li dataleveltext= datafont=Symbol datalistid=11 datalistdefnprops= dataariaposinset=3 dataarialevel=1>Genuine interest in live events sports and entertainment <li> <ul><p><br ><strong>Work Schedule<strong><br ><p> <ul><li>The first 2 weeks of employment are MondayFriday 96 for training Training is paid<li> <li>Schedule3 weekdays and both Saturday and Sunday <li> <li>Hybrid model not fully remote 3 days in office and 2 days at home<li> <ul><p><br ><strong>Bonus amp Overtime Eligibility<strong><p> <ul><li>$37000 base salary with overtime eligibility Bi Annual bonuses annual equity grant<li> <li>Any hours worked over 40week are overtime eligible<li> <ul><p><strong>At Vivid Seats Youll<strong><p> <ul><li>See your favorite live events and performers on us<li> <li>Work in a hybrid environment that provides the option to split time between your home and a brand new perk filled office space<li> <li>Balance personal life and professional responsibilities with Flexible PTO Mental Health Days Floating Holidays and Wellness programs<li> <li>Earn additional income through bonus incentives<li> <li>Save for your future through 401K Matching<li> <ul><p><br ><br ><p><div> <p><strong><span lang=ENUS datacontrast=none xmllang=ENUS xmllang=ENUS><span>Our Commitment<span><span><span><span> <span><br ><span><strong><span lang=ENUS datacontrast=none xmllang=ENUS xmllang=ENUS><span>We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification<span><span><span><span> <span><br ><span><span><span> <span><span><p> <div>
Digital Designer
Company: Vivid Seats
Location: Chicago, IL
Posted Apr 28, 2024
Vivid Seats, a leading online ticket marketplace founded in 2001, is seeking a Digital Designer to join their Creative and Marketing teams. The ideal candidate should have a BA/BS degree, at least 2 years of experience in design, and proficiency in graphics and video software. They will be responsible for designing graphics for various marketing channels, including social media, emails, and banner ads. The role requires expertise in branding, typography, video production, and digital marketing. The company offers competitive compensation, flexible work arrangements, and a variety of perks. Vivid Seats values diversity and encourages applicants to apply regardless of meeting all qualifications.
Customer Experience Supervisor (Nights & Weekends)
Company: Vivid Seats
Location: Dallas-Fort Worth, TX
Posted May 11, 2024
Vivid Seats, founded in 2001, is a leading online ticket marketplace dedicated to connecting fans with live events, artists, and teams. The company values its employees, offering a supportive culture that empowers them to innovate and evolve. The Team Lead of Customer Experience Nights and Weekends role involves supervising a team to provide exceptional customer experiences, implementing new ideas to increase productivity, and utilizing data for operational improvements. The role requires managing day-to-day operations, monitoring open orders, and handling escalated issues. The position offers a hybrid work model and the opportunity to build customer relationships. The role's expectations progress from gaining advanced knowledge of ticket marketplaces and Work Force Management tools in the first 30 days, to contributing to business goals and driving team efficiencies in the first 90 days, and independently resolving escalated customer issues in the first 180 days.