Jobs at Vivid Seats
115,080 open positions
Fraud Agent Specialist- Night and Weekends (Full Time)
Company: Vivid Seats
Location: Dallas-Fort Worth, TX
Posted Mar 07, 2024
Vivid Seats is a leading online ticket marketplace that values its employees and provides a positive work environment. The company is committed to building products that inspire human connections and has a strong culture that empowers employees to embrace challenges and collaborate with each other.
Customer Service Representative
Company: Vivid Seats
Location: Dallas-Fort Worth, TX
Posted Apr 03, 2024
Vivid Seats, a leading online ticket marketplace founded in 2001, is seeking a Customer Service Representative. The role involves handling high-level customer inquiries via phone, chat, and email, with a focus on maintaining excellent customer experience, developing solutions, and updating internal order notes. The company values its employees, offering a competitive salary, overtime eligibility, bi-annual bonuses, and annual equity grants. The role is hybrid, with in-office days on Wednesday, Thursday, and Friday, and remote days on Tuesday and Saturday. Benefits include flexible PTO, mental health days, floating holidays, wellness programs, and a 401K match. Vivid Seats is committed to diversity and inclusion.
Inventory Coordinator - N&W Full Time
Company: Vivid Seats
Location: Dallas-Fort Worth, TX
Posted Apr 17, 2024
Vivid Seats, founded in 2001, is a leading online ticket marketplace dedicated to connecting fans with live events, artists, and teams. The company values its employees and fosters a culture of innovation, collaboration, and continuous learning. The Mapping Associate (Inventory Coordinator) role involves ensuring accurate and up-to-date event information on the company website and internal systems, standardizing event names, and coordinating with marketing managers. The role contributes to Vivid Seats' success by managing critical event information, standardizing data, and ensuring accurate venue mapping. The ideal candidate should have a bachelor's degree, impeccable attention to detail, and a strong interest in sports and entertainment events.
Digital Designer
Company: Vivid Seats
Location: Chicago, IL
Posted Mar 07, 2024
<div> <p><strong><span lang=ENUS datacontrast=none xmllang=ENUS xmllang=ENUS><span>Who we are<span><span><strong><span lang=ENUS datacontrast=none xmllang=ENUS xmllang=ENUS><span><strong><strong> Founded in 2001 Vivid Seats NASDAQ SEAT is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events artists and teams they love We believe in the power of <span><span>experiences<span><span> and are fiercely dedicated to building products that inspire human connections Named as one of <strong>Built <strong><span><strong><span>Ins<span><strong><span><strong> top places to work in 2023<strong> we believe that our People are our greatest competitive advantage To support our People we have built a company culture that empowers our employees to embrace challenges encourages unity through collaboration and seeks to constantly evolve by leveraging data and inspiring innovation<span><span><p> <div> <p><strong>The Opportunity<strong><p> <p>As a <strong>Digital Designer<strong> you will work with the Creative and Marketing teams from Vivid Seats and Vivid Picks Daily Fantasy Sports to help connect fans to their favorite live events Youll be responsible for designing the graphics for marketing channels including shortform social posts Instagram Twitter TikTok Facebook longform emails and newsletters banner ads online video OOH campaigns and internal ad hoc requests You will work alongside a driven and experienced team of other creative contributors creative director copywriter digital designers UX designers etc and marketing experts The ideal candidate is tapped into social media trends has video production skills while also keeping up with the newest tech and design trends to help craft breakthrough content for our brand <br ><strong>What You will Bring<strong><p> <ul><li>BABS degree in related field or equivalent experience<li> <li>At least 2 years of experience in an agency or brand side design role with a focus on high quality and multiform graphic design experience<li> <li>3+ years experience using graphics or video software such as Adobe Illustrator Photoshop Figma and Premiere Pro<li> <li>Portfolio of work showcasing your graphic design capabilities and be able to answer specific questions on what aspects of campaigns youve worked on Candidates must provide their portfolio URL to be considered<li> <li>Expertise in branding style guides typography video production and digital marketing Email social and display channels<li> <li>Ability to work in a fastpaced everevolving environment with quick turnaround times and changing priorities<li> <li>Drive to keep up with new trends in design advertising social media digital and pop culture <li> <li>Actively participate in brainstorm sessions and support creative teams as needed by taking an active role in interpreting the creative brief from a design perspective <li> <li>Eager to learn and grow with our team must take feedback well and operate as a collaborative teamplayer<li> <li>Must manage time effectively and move quickly to turn around real time social projects or email campaigns<li> <li>Video production and animation skills are a plus<li> <li>A passion for live events music amp sports is desired<li> <ul><p><strong> 30 days in<strong><p> <ul><li>Complete new hire orientation gaining the resources you need to be successful <li> <li>Learn how ticket marketplaces operate and how youll contribute to providing great experiences for our customers <li> <li>Acclimate to team and company norms business objectives and Vivid Seats values <li> <li>Learn how the marketing amp creative teams collaborate to bring campaigns to market<li> <li>Gain an understanding of the brands look and feel social channels and media outlets<li> <ul><p><span dataccpprops=><span lang=ENUS datacontrast=none xmllang=ENUS xmllang=ENUS><span><strong>90 days in<strong><br ><span><span><span><p> <ul><li>Work with marketing and creative team members to design Vivid Seats and Vivid Picks Daily Fantasy Sports creative campaigns including shortform social posts Twitter YouTube Google Instagram Facebook TikTok etc longform emails and newsletters banner ads and internal ad hoc requests<li> <li>Work with crossfunctional teams to help build out the VisID and graphics for our brands look and feel<li> <li>Establish maintain and facilitate internal partnerships to achieve progress and advance objectives <li> <ul><p><strong>180 days in <strong><p> <ul><li>Design and implement process improvements that positively impact the creative team<li> <li>Play an active role in continued learning to advance creative skill sets necessary for team goals <li> <li>Bring observations and opportunities to drive initiatives to level up the creative team effectiveness internally and in the company<li> <li>Identify and implement deeper personalization within existing social and digital campaigns that align with broader team goals and KPIs <li> <ul><p><span dataccpprops=><span lang=ENUS datacontrast=none xmllang=ENUS xmllang=ENUS><span>Vivid Seats provides competitive compensation bonus incentives FLEX PTO mental health days medical dental and vision insurance 401K matching monthly credits and discounts for attending live events remote work and snack allowances and a variety of additional workplace perks<span><span><span><p> <p><strong><span datacontrast=none>Location<span><strong><span datacontrast=none> Chicago IL <span><span dataccpprops=> <span><p> <p><span datacontrast=none>We believe in a hybrid working model which provides employees the flexibility to take advantage of inperson and remote collaboration Check out our <span><span datacontrast=none>brand new HQ office<span><span datacontrast=none> bursting with the energy of live events fandom and the vibrancy of Chicagos rising tech scene<span><span dataccpprops=> <span><p> <p>LIMD1<p> <div> <p><strong><span lang=ENUS datacontrast=none xmllang=ENUS xmllang=ENUS><span>Our Commitment<span><span><span><span> <span><br ><span><strong><span lang=ENUS datacontrast=none xmllang=ENUS xmllang=ENUS><span>We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification<span><span><span><span> <span><br ><span><span><span> <span><span><p> <div>
Real Time Analyst (RTA)
Company: Vivid Seats
Location: Dallas-Fort Worth, TX
Posted Mar 20, 2024
Vivid Seats, founded in 2001, is a leading online ticket marketplace dedicated to connecting fans with live events, artists, and teams. The company values its employees, offering a supportive culture that encourages collaboration and innovation. The Real Time Analyst role involves monitoring intraday activities, managing escalated issues, and delivering performance reports. Over 30, 90, and 180 days, the analyst will contribute to business goals, build relationships, and lead improvement initiatives. The ideal candidate has 3+ years of call center experience, strong analytical skills, and a proactive problem-solving approach.
Senior Software Quality Engineer
Company: Vivid Seats
Location: Chicago, IL
Posted Mar 21, 2024
Vivid Seats, a leading online ticket marketplace founded in 2001, is seeking a Senior Software Quality Engineer. The role involves championing quality for the platform and products, working closely with cross-functional teams, and leveraging automated testing suites. The ideal candidate should have 5+ years of experience in software quality principles, knowledge of Object-Oriented languages, and familiarity with automation frameworks. Vivid Seats offers competitive compensation, flexible work arrangements, and a commitment to diversity and inclusion.
Customer Experience Representative (Nights/Weekends-FT)
Company: Vivid Seats
Location: Dallas-Fort Worth, TX
Posted Apr 12, 2024
Vivid Seats, founded in 2001, is a leading online ticket marketplace that aims to connect fans with live events, artists, and teams. The company values its employees, having been named one of Built In's top places to work in 2024. As a Customer Experience Representative, one would manage transactions and relationships with sellers and customers, handling calls and emails related to various event and order queries. The role involves progressive responsibilities, from learning about the industry and ticket marketplaces to investigating and resolving complex issues. The ideal candidate should have strong communication skills, a customer-centric mindset, and an interest in the live event space.
Customer Service Associate- Nights and Weekends (Full Time)
Company: Vivid Seats
Location: Dallas-Fort Worth, TX
Posted Apr 03, 2024
<div> <p><strong><span lang=ENUS datacontrast=none xmllang=ENUS xmllang=ENUS><span>Who we are<span><span><strong><span lang=ENUS datacontrast=none xmllang=ENUS xmllang=ENUS><span><strong><strong> Founded in 2001 Vivid Seats NASDAQ SEAT is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events artists and teams they love We believe in the power of <span><span>experiences<span><span> and are fiercely dedicated to building products that inspire human connections Named as one of <strong>Built <strong><span><strong><span>Ins<span><strong><span><strong> top places to work in 2024<strong> we believe that our People are our greatest competitive advantage To support our People we have built a company culture that empowers our employees to embrace challenges encourages unity through collaboration and seeks to constantly evolve by leveraging data and inspiring innovation<span><span><p> <div> <p><strong>The Opportunity<strong><br >As an Order Fulfillment <strong>Customer Service Associate<strong> you will work to manage transactions and relationships with our many valued sellers and customers that have placed an order through the Vivid Seats exchange You will be taking calls and responding to emails on a broad range of event and orderrelated questions working to ensure we are providing elite service to both our sellers and our customers<br ><strong>How your role expectations will progress as a Customer Service Associate in the first 30 90 and 180 days<strong><br ><strong>Customer Service Associate 30 days in<br ><strong><p> <ul><li>Complete new hire orientation gaining the knowledge and resources about the live event industry you need to be successful<li> <li>Learn how ticket marketplaces operate and how youll contribute to providing great experiences for our customers<li> <li>Gain industry knowledge experience and critical thinking to proactively identify potential order issues and find solutions to problems<li> <ul><p><br ><strong>Customer Service Associate 90 days in<br ><strong><p> <ul><li>Customer Experience Representative investigate instances in which customer experience has been affected determine where fault lies and resolve issues fairly and constructively<li> <li>Handle daytoday interactions with sellers beyond the scope of traditional customer service responsibilities<li> <li>Navigate order queue and determine what requires attention to provide realtime assistance<li> <ul><p><br ><strong>Customer Service Associate 180 days in<br ><strong><p> <ul><li>Play an active role in continued learnings to advance skill sets necessary for individual and team goals<li> <li>Customer Service Representative to manage inbound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers<li> <ul><p><strong>What Youll Bring as a Customer Service Associate<strong><br ><p> <ul><li>Outstanding communication attention to detail and organizational skills<li> <li>Strong customer service mindset that embodies problem solving and resolution skills<li> <li>Interest in live event space and eager to learn attitude<li> <ul><p><br ><strong>Office Location <strong>Coppell TX<br ><strong>Work Schedule<strong><br ><p> <ul><li>The first 3 weeks of employment are MondayFriday830500pm for training Training is paid and all in office<li> <li>Hybrid model not fully remote 3 days in office and 2 days at home<li> <li>Hours <ul><li>330pm1200am with Sunday and Wednesday off<li> <li>330pm1200am with Sunday and Tuesday off<li> <li>330pm1200am with Saturday and Wednesday off<li> <ul><li> <ul><p><strong>Bonus amp Overtime Eligibility<strong><p> <ul><li>$40000 base salary with overtime eligibility Bi Annual bonuses and annual equity grant<li> <li>Any hours worked over 40week are overtime eligible<li> <ul><p><br ><br ><br ><p><div> <p><strong><span lang=ENUS datacontrast=none xmllang=ENUS xmllang=ENUS><span>Our Commitment<span><span><span><span> <span><br ><span><strong><span lang=ENUS datacontrast=none xmllang=ENUS xmllang=ENUS><span>We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification<span><span><span><span> <span><br ><span><span><span> <span><span><p> <div>
Graphic (Mapping) Design Supervisor
Company: Vivid Seats
Location: Dallas-Fort Worth, TX
Posted Apr 17, 2024
Vivid Seats, a leading online ticket marketplace founded in 2001, is seeking a Team Lead of Graphic Design for their Interactive maps team. The role involves utilizing Adobe Suites to design and manage seating charts, reacting to new ticket sales, and auditing the website for consistency. The Graphic Mapping Supervisor will mentor direct reports, liaise between staff and higher management, manage scheduling, and conduct formal reviews. The ideal candidate should have 3 years of experience in a leadership and graphic design role, proficiency in Illustrator, Photoshop, and Microsoft Excel, and a love for sports and entertainment. The role contributes to Vivid Seats' success by building interactive seating charts, observing industry trends, and proposing process improvements. The first 3 weeks of employment are for in-person training, following which the work will be hybrid.
Staff Accountant
Company: Vivid Seats
Location: Chicago, IL
Posted Mar 19, 2024
Vivid Seats, founded in 2001, is a leading online ticket marketplace committed to connecting fans with live events, artists, and teams. The company values its employees and fosters a culture of collaboration, innovation, and continuous learning. As a Staff Accountant, you will support financial operations, ensure seamless transactions, and contribute to the production of accurate financial statements. The role offers opportunities for career growth, skill development, and a competitive compensation package. Vivid Seats is an equal opportunity employer with a hybrid working model, located in Chicago, IL.
BI analyst
Company: Vivid Money
Location: Russia, Cyprus, Kazakhstan
Posted Feb 08, 2024
<p>Vivid is a dynamic fintech company dedicated to providing innovative solutions to enhance the financial experience of our users We are on a mission to identify and solve user problems continuously improve our products and introduce new features to make financial management simpler and more rewarding<p><p>In the face of new challenges and experiments aimed at enhancing business efficiency our company seeks a BI Analyst who thrives in fastpaced datadriven environment Your role will be pivotal in developing a reporting system that enables business users to quickly access information for problemsolving and situation assessment<p><p><strong>Key Responsibilities<strong><p><ul style=> <li style=>Develop and maintain comprehensive managerial reporting systems<li> <li style=>Manage this reporting system as a product including gathering requirements maintaining a backlog of enhancements and ideas implementing processes and automation<li> <li style=>Effectively set tasks clarify requirements and coordinate with involved teams<li> <li style=>Innovate implement and champion best practices in data management and reporting<li> <li style=>Work closely with internal customers to gather task requirements manage changes and set expectations<li> <li style=>Draw insights from data not just intuition and contribute to a strong analytical culture within the team<li> <ul><p><strong>Requirements<strong><p><ul style=> <li style=>Proven experience with BI tools eg Tableau Power BI and understanding of their advantages and limitations<li> <li style=>Strong proficiency in SQL<li> <li style=>Ability to communicate effectively with clients and gather task requirements<li> <li style=>Analytical mindset with the ability to derive conclusions from data<li> <li style=>Team player with strong collaborative skills<li> <ul><p>Will be an advantage<p><ul style=> <li style=>Ability to work without clear specifications or to develop them effectively<li> <li style=>Basic knowledge of Python and willingness to develop these skills<li> <li style=>Familiarity with console commands and basic knowledge of Git commands like git pull and git push<li> <li style=>Interest in design including UIUX<li> <ul><p><strong>Benefits<strong><p><ul style=> <li style=>This job is only for those who are outside of Russia remote work or willing to relocate to Limassol Cyprus or Almaty Kazakhstan<li> <li style=>We support relocation visa package when needed<li> <li style=>This is a middlelevel position with a competitive salary and benefits package depending on location<li> <ul><p>If youre looking for an exciting new opportunity to take your engineering skills to the next level and make an impact in the world of finance then Vivid is the perfect place for you Come and join our talented team of professionals and help us revolutionize how people think about their money<p><br><br><div class=h2>About the company<div><br><p>Vivid offers a unique mobile banking app and a distinctive digital investing platform from a single app Whether its payments transfers multicurrency accounts for your travels spendings reports split bills as well as the possibility to invest in international stocks ETFs precious metals and crypto With Vivid managing your finances is easy flexible and 100 transparent <p><p><br><p><p> We founded Vivid wanting to bring a colourful and entirely different experience to modern banking Banking needs to put the customer first and in control With our knowledge and experience we strive to help our customers earn more and increase their wealth Online banking needs to be very easy and on the other hand very safe <p><p><br><p><p> On the 8th of June 2020 Vivid was launched in Germany as its first market followed by France Spain and Italy with more European countries to come<p><img src=httpsremotivecomjobtrack1895489blankgifsource=publicapi alt=>
Customer Service Associate
Company: Vivid Seats
Location: Dallas-Fort Worth, TX
Posted Apr 03, 2024
Vivid Seats is a leading online ticket marketplace that values its employees and customers. The company is committed to building products that inspire human connections and has a strong culture that empowers its employees to embrace challenges and collaborate with each other.