Jobs at Yelp
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Account Manager - Retention Specialist - US - Remote
Company: Yelp
Location: Remote
Posted Mar 10, 2024
<p><strong>Summary<strong> <p> <p><strong>Please note that while this role will operate remotely it is required that the candidate resides in the United States EXCLUDING THE BAY AREA<strong> <p> <p>Do you love local businesses and want to help them grow The Yelp Customer Success team is seeking a dedicated and driven Customer Success Representative to provide a 5star experience to our small business advertisers As a member of the Customer Success team you will be committed to supporting consulting and retaining our advertisers postsale Wed love to have you apply even if you dont feel you meet every single requirement in this posting At Yelp were looking for great people not just those who simply check off all the boxes <p> <p><strong>What youll do<strong> <p> <ul><li>You will help strengthen Yelps revenue retention by providing exceptional and timely customer support<li> <li>You will consult and educate Yelp advertisers by answering a high volume of inbound calls and emails<li> <li>You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics<li> <li>You will become an expert in Yelps advertising solutions and adapt product recommendations quickly to suit client needs asking probing questions and handling objections will be critical to your success<li> <li>You will exhibit strong communication skills both externally with clients and internally with other Yelp employees<li> <li>You will remain organized and efficient in a fastpaced environment<li> <li>You will consistently achieveexceed monthly goals<li> <ul><p>We offer three different shift times in each respective time zone 85 96 or 9306 Schedules will be selected quarterly and assignments are based on performance and preference <p> <p><strong>What it takes to succeed<strong> <p> <ul><li>You have a Bachelors Degree or 3+ years of relevant client facing experience<li> <li>You are technically proficient with computers and information systems<li> <li>You have strong communication verbal and written<li> <li>You excel with problem solving and troubleshooting<li> <li>You have experience in account management sales advertising or small business preferred<li> <li>You have a love for local businesses and understand their importance in local economies<li> <li>You have excellent time management and organizational skills with the ability to track and complete numerous details<li> <li>You have the ability to handle tough conversations with business owners in a professional solutionsoriented manner<li> <li>You have the ability to strike a balance between consulting and supporting as needed<li> <li>You are willing to receive and implement feedback<li> <li>You have the ability to embrace a fast paced and alwayschanging environment<li> <ul><p><strong>What youll get<strong> <p> <ul><li>Effective your first day Medical vision and dental <li> <li>Mental health support and services via Modern Health<li> <li>15 days PTO accrual begins on date of hire and increases with 2+ years of tenure thereafter 12 paid holidays plus one floating holiday and 7 paid wellness days<li> <li>Up to 14 weeks of parental leave<li> <li>Monthly wellness subsidy<li> <li>Flexible spending account<li> <li>401k retirement savings plan<li> <li>Employee stock purchase plan<li> <li>Work from home reimbursement<li> <li>Target base salary is $50000 + performance based incentives<li> <ul><p><strong>Closing<strong> <p> <p>At Yelp we believe that diversity is an expression of all the unique characteristics that make us human race age sexual orientation gender identity religion disability and education and those are just a few We recognize that diverse backgrounds and perspectives strengthen our teams and our product The foundation of our diversity efforts are closely tied to our core values which include Playing Well With Others and Authenticity <p> <p>Were proud to be an equal opportunity employer and consider qualified applicants without regard to race color religion sex national origin ancestry age genetic information sexual orientation gender identity marital or family status veteran status medical condition or disability <p> <p>Actual salary offered may vary based on multiple factors including but not limited to an individuals location and experience <p> <p>We will consider for employment qualified candidates with arrest and conviction records consistent with applicable law including for example the San Francisco Fair Chance Ordinance for roles based in San Francisco <p> <p>We are committed to providing reasonable accommodations for individuals with disabilities in our job application process If you need assistance or an accommodation due to a disability you may contact us at accommodationsrecruitingyelpcom or 4159698488 <p> <p>Note Yelp does not accept agency resumes Please do not forward resumes to any recruiting alias or employee Yelp is not responsible for any fees related to unsolicited resumes <p> <p>US Recruiting and Applicant Privacy Notice <p> <p>LIRemote<p>
Marketing Analyst (Remote)
Company: Yelp
Location: Remote
Posted Mar 14, 2024
<p><strong>Summary<strong> <p> <p>Yelps purpose is simple to connect people with great local businesses Whether youre looking for a great pizza spot or the best mechanic in your neighborhood we know just the place <p> <p>Yelp is seeking a Marketing Analyst to help drive marketing decisions that support continued revenue growth In this role youll be joining the growing digital marketing team at Yelp a crosschannel team that drives consumer and business growth through multiple marketing channels including email paid advertising web marketing brand social SEO ASO and more Your daytoday responsibilities will range anywhere from partnering with stakeholders on test design to testing amp analyzing the efficacy of new campaigns Expect to collaborate with stakeholders including senior leaders across a variety of channels in order to provide a datadriven lens on marketing decisions Data is at the core of everything we do and this role plays a critical role in equipping the team to scale strategic decisionmaking across the marketing org <p> <p>Wed love to have you apply even if you dont feel you meet every single requirement in this posting At Yelp were looking for great people not just those who simply check off all the boxes This is a fulltime remote role based in the United States <p> <p><strong>What youll do<strong> <p> <ul><li>Partner with stakeholders to understand core needs and leverage your experience to develop scalable solutions that anticipate future needs and ease of use<li> <li>Become a subject matter expert on Yelps marketing metrics and relevant data sources<li> <li>Identify actionable analyticallydriven insights to improve business performance<li> <li>Build and maintain reporting for marketing KPIs and set goals for various initiatives<li> <li>Leverage analytical tools Tableau SQL etc to support analytical and reporting functions<li> <li>Identify opportunities to improve or add to existing views of data resulting in better resources for extracting learnings<li> <li>Exercise sound business judgment and influence the direction of Yelps business by effectively working with and communicating results to crossfunctional groups<li> <ul><p><strong>What it takes to succeed<strong> <p> <ul><li>1+ years of relevant business experience solving analytical problems and deriving insights using quantitative approaches<li> <li>Experience at a consulting firm investment bank or private equity fund or analytical role at a fastpaced B2C or marketplace tech company<li> <li>Business acumen and an enthusiasm for marketing strategy customer segmentation and user growth<li> <li>Superior handson analytic skills including SQL advanced Excel modeling and Tableau dashboard building<li> <li>Experience building reports in Tableau or similar Visualization tools<li> <li>Understanding of stat stig and experience with AB testing and experimentation for web or software<li> <li>Exceptional problem solver with the ability to transition between detailed data and highlevel insights to drive decisions<li> <li>Strong collaboration with colleagues and stakeholders<li> <li>Bachelors degree preferred<li> <ul><p><strong>What youll get<strong> <p> <ul><li>Effective your first day Full medical vision and dental <li> <li>15 days PTO accrual begins on date of hire and increases with 2+ years of tenure thereafter 12 paid holidays plus one floating holiday<li> <li>Up to 14 weeks of parental leave<li> <li>Monthly wellness subsidy<li> <li>Work from home reimbursement<li> <li>Flexible spending account<li> <li>401k retirement savings plan<li> <li>Employee stock purchase plan<li> <li>Compensation range for this position is $66000 $112000 annually You may also be offered a bonus and benefits<li> <ul><p><strong>Closing<strong> <p> <p>At Yelp we believe that diversity is an expression of all the unique characteristics that make us human race age sexual orientation gender identity religion disability and education and those are just a few We recognize that diverse backgrounds and perspectives strengthen our teams and our product The foundation of our diversity efforts are closely tied to our core values which include Playing Well With Others and Authenticity <p> <p>Were proud to be an equal opportunity employer and consider qualified applicants without regard to race color religion sex national origin ancestry age genetic information sexual orientation gender identity marital or family status veteran status medical condition or disability <p> <p>Actual salary offered may vary based on multiple factors including but not limited to an individuals location and experience <p> <p>We will consider for employment qualified candidates with arrest and conviction records consistent with applicable law including for example the San Francisco Fair Chance Ordinance for roles based in San Francisco <p> <p>We are committed to providing reasonable accommodations for individuals with disabilities in our job application process If you need assistance or an accommodation due to a disability you may contact us at accommodationsrecruitingyelpcom or 4159698488 <p> <p>Note Yelp does not accept agency resumes Please do not forward resumes to any recruiting alias or employee Yelp is not responsible for any fees related to unsolicited resumes <p> <p>US Recruiting and Applicant Privacy Notice <p> <p>LIRemote<p>
Senior Search Engine Marketing Manager (SEM) - Remote
Company: Yelp
Location: Remote
Posted Mar 14, 2024
<p><strong>Summary<strong> <p> <p>Yelps cutting edge performance marketing team is on a mission to help connect consumers with local businesses and service professionals Our team works together to drive growth and positive contribution margin by acquiring new customers new businesses and maximizing yield and revenue from paid marketing channels The team has large budgets dedicated support from Google and Bing and wideopen opportunities for growth <p> <p>We are looking for an experienced Search Marketing SEM Manager with strong analytical skills business acumen and a deep understanding of Search Marketing to join our performance marketing team Youll work to optimize portfolio operations of a 7 figure monthly SEM budget in order to drive marketplace growth <p> <p>Wed love to have you apply even if you dont feel you meet every single requirement in this posting At Yelp were looking for great people not just those who simply check off all the boxes This is a fulltime remote role based in the United States <p> <p><strong>What youll do<strong> <p> <ul><li>Manage the daytoday operations for our paid search marketing strategy setting up campaigns optimizing bids ad copy landing pages and more<li> <li>Obsess over data You will analyze performance metrics from internal database tools third party systems APIs and data feeds to drive growth in profit<li> <li>Monitor and report on daily SEM portfolio performance using our inhouse SEM systems and conduct analysis and investigations using Excel Tableau and SQL<li> <li>Create a roadmap for continual innovative testing to drive growth and ongoing optimization to drive efficiencies and achieve performance targets<li> <li>Conduct tests on SEM best practices including <ul><li>Portfolio Expansions<li> <li>Traffic Curation<li> <li>Ad Copy Testing<li> <ul><li> <li>Evaluate test results using Excel amp R to determine if the results meet success criteria and if they are statistically significant <ul><li>Think big picture you will prepare analyze and communicate performance metrics for completed projects to the team and key stakeholders across the business<li> <li>Demonstrate flexibility in a constantly changing search ecosystem and stay apprised of latest trends and best practices<li> <ul><li> <li>Collaborate with our inhouse analytics and technology teams to conduct performance deep dives and inspire the next generation of our portfolio management tools<li> <ul><p><strong>What it takes to succeed<strong> <p> <ul><li>4+ years of experience using Google Adwords and Bing Ads with large keyword portfolios and at least high 6 figure to 7 figure monthly search budgets required<li> <li>Deep understanding of automated search bidding strategies including tCPA amp tROAS required<li> <li>Exceptional analytical capabilities and the ability to turn trends into actionable insights and hypothesis <li> <li>Advanced proficiency with Excel is a must eg Power user leveraging Vlookups pivot tables Ability to use SQL is a big plus<li> <li>Bachelors degree in a quantitative field eg mathematics statistics computer science etc<li> <li>Excellent leadership and collaboration skills eg coordinating building consensus influencing without authority listening being open to other perspectives<li> <li>Deep interest in optimizing performance through strategic planning across various marketing channels is a plus <li> <ul><p><strong>What youll get<strong> <p> <ul><li>Effective your first day Full medical vision and dental 100 paid employee only coverage<li> <li>15 days PTO accrual begins on date of hire and increases with 2+ years of tenure thereafter 12 paid holidays plus one floating holiday<li> <li>Up to 14 weeks of parental leave<li> <li>Monthly wellness subsidy<li> <li>Work from home reimbursement<li> <li>Flexible spending account<li> <li>401k retirement savings plan<li> <li>Employee stock purchase plan<li> <li>Compensation range for this position is $106000 $196000 annually You may also be offered a bonus and benefits<li> <ul><p><strong>Closing<strong> <p> <p>At Yelp we believe that diversity is an expression of all the unique characteristics that make us human race age sexual orientation gender identity religion disability and education and those are just a few We recognize that diverse backgrounds and perspectives strengthen our teams and our product The foundation of our diversity efforts are closely tied to our core values which include Playing Well With Others and Authenticity <p> <p>Were proud to be an equal opportunity employer and consider qualified applicants without regard to race color religion sex national origin ancestry age genetic information sexual orientation gender identity marital or family status veteran status medical condition or disability <p> <p>Actual salary offered may vary based on multiple factors including but not limited to an individuals location and experience <p> <p>We will consider for employment qualified candidates with arrest and conviction records consistent with applicable law including for example the San Francisco Fair Chance Ordinance for roles based in San Francisco <p> <p>We are committed to providing reasonable accommodations for individuals with disabilities in our job application process If you need assistance or an accommodation due to a disability you may contact us at accommodationsrecruitingyelpcom or 4159698488 <p> <p>Note Yelp does not accept agency resumes Please do not forward resumes to any recruiting alias or employee Yelp is not responsible for any fees related to unsolicited resumes <p> <p>US Recruiting and Applicant Privacy Notice <p> <p>LIRemote<p>
Partner Account Executive (Digital Advertising Sales), Remote US - West
Company: Yelp
Location: Remote
Posted Mar 10, 2024
<p><strong>Summary<strong> <p> <p>We are seeking a proficient sales professional who can showcase a track record of accomplishments within a vibrant swiftly growing company This person will be a valuable asset to our fastpaced high growth division concentrating on Partner Sales at Yelp <p> <p>The main duty of the <strong>Partner Account Executive<strong> is to secure new business for Yelp by fostering connections with digital marketing agencies that serve SMBs These agencies collaborate with Yelp to both resell and purchase Yelps Local products <p> <p>Our collaborative sales culture is where your individual contributions make a big impact on the business of our clients Youll work with teammates who celebrate your wins both big and small every step of the way Yelp is where you can be part of an empowering mission and build a rewarding career that grows with you <p> <p>The perfect candidate for this role will possess the capability to rapidly grasp the business and exhibit the worth of Yelps product offerings and partnership program This role calls for an individual who is exceptionally motivated and enthusiastic with the skill to cultivate strategic relationships and create fresh business opportunities The preferred candidate approaches sales in a consultative manner comprehending agency models and identifying the needs and decision criteria of potential clients Most importantly meeting revenue targets will fall under your responsibility <p> <p>Wed love to have you apply even if you dont feel you meet every single requirement in this posting At Yelp were looking for great people not just those who simply check off all the boxes This is a fulltime remote role based in the West Coast of the United States <p> <p><strong>What youll do<strong> <p> <ul><li>Foster a collaborative business relationship between Yelp and SMB digital marketing agencies primarily local and their advertisers<li> <li>Hold a Bachelors Degree OR 3+ years equivalent experience in Digital Advertising Sales<li> <li>Craft consultative sales presentations to illustrate how Yelps advertising products can be utilized to connect with consumers<li> <li>Lead training sessions to assist the agency in becoming more adept at building and executing effective campaigns<li> <li>Consistently surpass quarterly and annual revenue targets assigned by management while contributing to overall team targets<li> <li>Cultivate and manage partner relationships to ensure surpassing of assigned goals<li> <li>Identify new agency partnerships which align with Yelps partner compliance as needed to meet growth expectations<li> <li>Chart out agency structure and identify key decision makers budget owners and the agencies decisionmaking process<li> <li>Provide accurate weekly forecasts and sales plans<li> <li>Engage with agencies continually to nurture relationships validate advertisers needs and maintain Yelps partnership prominence<li> <li>Collaborate harmoniously with crossfunctional teams to drive revenue growth with new customers<li> <li>Arrive at work each day with a positive attitude and readiness to succeed<li> <li>LIREMOTE LITU1<li> <ul><p><strong>What it takes to succeed<strong> <p> <ul><li>Have a proven achievement in meeting sales goals in a prior role<li> <li>Have experience collaborating with marketers at executive levels<li> <li>Have familiarity with pay per click advertising an advantage<li> <li>Have superb communication and presentation abilities<li> <li>Are adaptable open to startup environments and capable of thriving within an everchanging swiftpaced workplace<li> <li>Display selfmotivation foster teamwork and exhibit a determined commitment to surpassing targets<li> <li>Are skilled in Powerpoint Excel and Salesforce<li> <ul><p><strong>What youll get<strong> <p> <ul><li>Effective your first day Full medical vision and dental <li> <li>Mental health support and services via Modern Health<li> <li>15 days PTO accrual begins on date of hire and increases with 2+ years of tenure thereafter 12 paid holidays plus one floating holiday<li> <li>Up to 14 weeks of parental leave<li> <li>Monthly wellness subsidy<li> <li>Flexible spending account<li> <li>401k retirement savings plan<li> <li>Employee stock purchase plan<li> <li>Professional development reimbursement<li> <li>Work from home reimbursement<li> <li>Target salary is $80000 + performance based incentives<li> <li>For more information about US benefits at Yelp please check out this link<li> <ul><p><strong>Closing<strong> <p> <p>At Yelp we believe that diversity is an expression of all the unique characteristics that make us human race age sexual orientation gender identity religion disability and education and those are just a few We recognize that diverse backgrounds and perspectives strengthen our teams and our product The foundation of our diversity efforts are closely tied to our core values which include Playing Well With Others and Authenticity <p> <p>Were proud to be an equal opportunity employer and consider qualified applicants without regard to race color religion sex national origin ancestry age genetic information sexual orientation gender identity marital or family status veteran status medical condition or disability <p> <p>We are committed to providing reasonable accommodations for individuals with disabilities in our job application process If you need assistance or an accommodation due to a disability you may contact us at accommodationsrecruitingyelpcom or 4159698488 <p> <p>Note Yelp does not accept agency resumes Please do not forward resumes to any recruiting alias or employee Yelp is not responsible for any fees related to unsolicited resumes<p>