Jobs at Zendesk
6,787 open positions
Data Scientist II
Company: Zendesk
Location: Other US Location
Posted Aug 13, 2024
The job description is for a Data Scientist position at Zendesk, where the candidate will work on developing products and delivering high-quality ML and AI products to customers. The company values diversity, equity, and inclusion, and offers a fulfilling and inclusive experience to its employees.
Director, Sales Operations
Company: Zendesk
Location: San Francisco, CA
Posted Apr 19, 2024
<p><strong>Job Description<strong> <p> <p><strong><b><b>Sales Operations Director North America at Zendesk<b><b><strong> <p> <p><b><b>Unveil Your Next Career Adventure at Zendesk<b><b> <p> <p><b>Are you steeped in SaaS and Sales Operations excellence If youre on the hunt for a transformative leadership role where your contributions will propel us forward Zendesk is your arena<b> <p> <p><b><b>The Position<b><b> <p> <p><b>As the Sales Operations Director for our North American Commercial segment you will report directly to the Vice President of Sales Operations In this paramount role you will act as the cornerstone ensuring the precision and efficacy of our sales processes and strategies across North America This role transcends traditional operational dutiesits about enhancing innovating and leading our sales force to unparalleled success<b> <p> <p><b><b>Your Mission<b><b> <p> <p><b>You will<b> <p> <ul><li><b>Serve as the primary business partner to one of our VPs of Sales becoming their right arm left arm and eyes and ears enabling them to concentrate on driving revenue and bookings<b><li> <li><b>Forge a close partnership with the leadership contributing your insights and executing the sales strategy for North America<b><li> <li><b>Champion operational excellence within the sales division setting the pace for innovation and efficiency<b><li> <li><b>Act as the Subject Matter Expert SME for our sales technology stack ensuring flawless data management and utilization<b><li> <li><b>Collaborate with the broader GoToMarket GTM Ops team to establish and refine performance metrics facilitating informed decisionmaking<b><li> <li><b>Redefine and optimize the territorial distribution ensuring comprehensive market coverage and increased sales efficiency<b><li> <li><b>Swiftly address and resolve operational challenges suggesting improvements to systems and processes to fuel scalable growth<b><li> <li><b>Work in tandem with the Sales Enablement team to identify and rectify knowledge and skill gaps ensuring ongoing development and training<b><li> <li><b>Analyze sales performance managing pipeline and forecasting with a focus on accuracy and efficiency<b><li> <li><b>Conduct financial modeling to guide the prioritization and allocation of resources and investments in new market opportunities<b><li> <li><b>Document and disseminate operational best practices to elevate overall team performance<b><li> <li><b>Act as a representative for North American sales nuances and priorities in global strategy discussions and Centers of Excellence<b><li> <ul><p><b><b>Who We Are Looking For<b><b> <p> <ul><li><b>A curious and passionate leader with at least 7+ years in a comparable role ideally within a highgrowth SaaS environment in either a similar role or sales leadership role<b><li> <li><b>An expert problemsolver renowned for leveraging data to drive pivotal business decisions<b><li> <li><b>Proficient in the nuances of data analysis and financial modeling familiar with SQL and extracting insights from SFDC<b><li> <li><b>Adaptable entrepreneurial and quick to act thriving in dynamic growthfocused settings<b><li> <li><b>A master multitasker adept at managing multiple initiatives from broadscale projects to immediate operational demands<b><li> <li><b>A dedicated team advocate fostering a collaborative environment while steering both individual and collective achievements<b><li> <ul><p><b>LISM12 <b> <p> <p>Zendesk software was built to bring a sense of calm to the chaotic world of customer service Today we power billions of conversations with brands you know and love <p> <p>Zendesk believes in offering our people a fulfilling and inclusive experience Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week <p> <p>The US annualized base salary range for this position is $16500000$24700000 This position may also be eligible for bonus benefits or related incentives While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations the offer for the successful candidate for this position will be based on job related capabilities applicable experience and other factors such as work location Please note that the compensation details listed in US role postings reflect the base salary only or OTE for commissions based roles and do not include bonus benefits or related incentives <p> <p>Hybrid In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration while also giving you flexibility to work remotely for part of the week This role must attend our local office for part of the week The specific inoffice schedule is to be determined by the hiring manager <p> <p><b>The intelligent heart of customer experience<b> <p> <p>Zendesk software was built to bring a sense of calm to the chaotic world of customer service Today we power billions of conversations with brands you know and love We advocate for digital first customer experiencesand we stick with it in our workplace Over 5000 employees worldwide are collaborating from kitchen tables home offices coworking spaces and Zendesk workspaces to make one team <p> <p>Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity amp inclusion in the workplace Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law We are an AAEEOVeteransDisabled employer If you are based in the United States and would like more information about your EEO rights under the law please click here <p> <p>Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law If you are an individual with a disability and require a reasonable accommodation to submit this application complete any preemployment testing or otherwise participate in the employee selection process please send an email to peopleandplaceszendeskcom with your specific accommodation request<p>
QA Manager
Company: Zendesk
Location: San Francisco, CA
Posted Feb 24, 2024
Build, empower and manage a team doing QA across the application stack Drive the creation of repeatable test plans and black box test frameworks for all product components Recommend and implement improvements to our automation tools keeping abreast of the latest tools and standards across all platforms Align with Engineering Management to ensure on-time delivery of high quality features Manage quality metrics on multiple simultaneous software development projects to ensure success of strategic Zendesk goals Work closely with management to determine feasibility of product features Be able to adjust to competing priorities allocating your time as necessary to get things done What you bring to the role: BSCS or related with a minimum of 5+ years experience doing hands-on Quality Assurance/Engineering for high-availability web applications 2+ years hiring, managing and mentoring QA staff Well versed in Quality and Software development best practices and standards with a comfort and confident in working with Product, Development, and Service Engineering Familiarity with test automation frameworks such as Selenium, Watir or similar tools and experience using these tools as part of the QA process Experience working with Continuous Integration servers - Hudson, Jenkins strongly preferred Track record of participating in the delivery of high quality software projects on-time using Agile methodologies Excellent communication and collaboration skills both written and verbal We deploy features every week and patches more frequently. What you get to do every day: Help establish manual and automated QA process to fit into overall software development lifecycle. Bring your zest for working in a fun company where your participation in making a GREAT product is really valued. Your passion for automation and the release of flawless software makes you want to own this role. You will be testing a highly technical multi-tiered SaaS product, while gracefully handling curveballs in our fast-paced development environment. Quality Engineering Manager As Zendesk's Quality Engineering Manager you will define and implement processes and tools that improve our manual and automated QA processes.
Lead Business Systems Analysis - Rapid Product Adoption
Company: Zendesk
Location: Madison, WI
Posted Dec 12, 2023
Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. This includes planning, analysis and design, configuration, development, data migrations, system testing, cutover plan, and production support Solid understanding of IT processes including prototyping Agile, rapid solution adoption, SDLC and change management framework. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. This position may also be eligible for bonus, benefits, or related incentives. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Analyze business problems and provide functional and/or technical guidance for implementing an efficient solution, including fit/gap analysis Work in our best-of-breed Zendesk Suite, including Support, Chat, Talk, Guide, Sunshine Conversations, Sell and other market leading SaaS application providers. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Prototype, test, evaluate and explore new product features and capabilities, and help drive the rapid adoption of these at Zendesk. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request. Business requirements documents (BRDs), process flows, storyboards, business cases, gap analysis (as is vs. to be) documents etc Accurately and effectively communicate stakeholder needs to bridge the gap between business areas, product and enterprise platforms.
Financial Analysis & Strategy Analyst Intern
Company: Zendesk
Location: Madison, WI
Posted Feb 25, 2024
Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request. This position may also be eligible for bonus, benefits, or related incentives. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Please note that the compensation details listed in US role postings reflect the base rate only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. While this range reflects the minimum and maximum value for new hire rates for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location.
AI Sales Specialist
Company: Zendesk
Location: Other US Location
Posted Apr 30, 2024
Zendesk is seeking an AI Sales Specialist to drive sales growth and adoption of their AI solutions. The role involves meeting sales targets, empowering the sales organization to excel at selling AI, and collaborating with the product development team to customize AI solutions. The ideal candidate should have a proven track record in meeting sales targets, deep understanding of AI technologies, and excellent communication skills. The role offers a flexible work environment, competitive compensation, and the opportunity to work with a dynamic team.
Senior Campaign Marketing Manager
Company: Zendesk
Location: San Francisco, CA
Posted Mar 12, 2024
<p><strong>Job Description<strong> <p> <p>Zendesk is seeking a Sr Manager AccountBased Campaign Marketing to help fuel a phase of new business growth and profitability for our company This position will need to build global Account Based Marketing ABM strategies and programs in close collaboration with our regional marketing product marketing amp sales teams The programs that are centrally developed will be leveraged by the regional marketing teams to use and execute within target account plans with sales This role will also help to build and lead a Global Center of Excellence for AccountBased Marketing at Zendesk <p> <p>To be successful in this role you have expertise in building new business marketing campaigns and developing accountbased strategies and programs You possess a teamplayer attitude have proven influence management skills demonstrate strong crossfunctional collaboration show a willingness to learn new technologies and processes Youll be joining a team that values customer service excellence creativity inclusivity purpose and being a force for good in our communities <p> <p>The role is ideally based at our San Francisco HQ or Madison WI office or Seattle WA It can also be remote in the US Zendesk is currently working with a model of mostly WFH with recommended inoffice work 4days per month if you are near an office It will report to the Director Global Demand Marketing <p> <p><strong>What you get to do every day<strong> <p> <ul><li>Build Zendesks accountbased marketing ABM global strategy and capabilities to industry standards and over time to stay ahead of industry trends<li> <li>Define and build the marketing model for 1 accountbased at scale and 2 1few to a select group of strategic enterprise accounts to increase account engagement across the buying center that leads to new business opportunities These will include accountbased programs focused on select industries and a prioritized list of target accounts<li> <li>Write and publish a Global Account Based Playbook for use by marketing and sales partners in all regions<li> <li>Create and write materials used in accountbased programs<li> <li>Increase our ability to personalize our marketing campaigns<li> <li>Architect orchestrated journeys for target accounts and account cohorts mapped to journey stages<li> <li>Help to drive the measurement metrics across all channels that define success and impact from our campaigns and accountbased programs<li> <li>Work with product marketing to create new contentassets for use in scaled andor 1few accountbased programs that maps to the stage of journey and account status including crafting new content from scratch andor adapting content for target account cohorts<li> <li>Collaborate with regional marketing teams in our 4 regions North America Europe Asia Pacific and Latin America to build and share methodologies to ensure that regional programs are strategically aligned with corporate strategy while enabling regions to develop strategies and programs that are right for their market customers and sales team<li> <li>Collaborate with our paid media team to drive the digital strategy for ABM digital ads paid social content syndication etc as part of these marketing programs<li> <li>Help to build web experiences andor landing page experiences for target accounts cohorts<li> <li>Help to identify evaluate and recommend technologies to facilitate accountbased marketing at scale and 1few to expand our ABM tech stack and capabilities Work with marketing operations and campaign operations to guide roll out of new capabilities<li> <li>Work with Marketing Operations Marketing Analytics and other teams to ensure accurate and regular reporting of the ABM programs impact to engagement pipeline and bookings Drive the improvement of our Marketing Dashboard and creation of an AccountBased Dashboard to actively monitor all campaign analytics partnering with our analytics amp campaign operations teams to create appropriate reporting on campaign performance and communicate results optimally with recommended actions for optimization<li> <li>Understand how Zendesks accountbased strategies and programs benchmark against other companies in our space<li> <ul><p><strong>What you bring to the role<strong> <p> <p>You will wear many hats this is a role that requires hard and soft skills to be successful <p> <ul><li>12+ years of enterprise business to business new business marketing experience with strong integrated marketing and accountbased focus At a fastgrowing SaaS company preferred<li> <li>5+ years of direct people management amp inspiration experience<li> <li>Experience owning endtoend execution of marketing programs and campaigns prior industry marketing andor competitive marketing experience a plus<li> <li>Strong and proven writing and messaging skills<li> <li>Expertise with and use of accountbased marketing technology stacks and advanced audience segmentation personalization and targeting such as 6Sense DemandBase Bombora UberFlip PathFactory etc Zendesk currently uses 6Sense Lattice Eloqua<li> <li>Strong influence management skills leading large virtual teams especially across multiple departments regions and cultures<li> <li>Experience collaborating across multiple internal teams and departments and building effective relationships and inspiring change<li> <li>Quick learner with the ability and agility to thrive in a fastmoving changing environment<li> <li>Strong organizational skills with keen attention to detail<li> <li>Positive attitude team oriented energetic and optimistic<li> <li>A bias for action results and delivery with a highquality bar<li> <li>Previous experience working closely with a sales team<li> <ul><p><b>Where We Work<b> <p> <p>Fully Flexible <p> <p>In this role youll work primarily remotely with the support of a dynamic and caring team Well provide you with the digital tools and experiences to be togethereven when were apart Being digital first doesnt mean were digital only Youll also have the flexibility to join us at a Zendesk workspace in one of our Zendesk offices or our flex office spaces We will bring our people together on occasion to connect collaborate learn or celebrate in person <p> <p>Remote <p> <p>LIJM7 <p> <p>The US annualized base salary range for this position is $12100000$18100000 This position may also be eligible for bonus benefits or related incentives While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations the offer for the successful candidate for this position will be based on job related capabilities applicable experience and other factors such as work location Please note that the compensation details listed in US role postings reflect the base salary only or OTE for commissions based roles and do not include bonus benefits or related incentives <p> <p><b>The intelligent heart of customer experience<b> <p> <p>Zendesk software was built to bring a sense of calm to the chaotic world of customer service Today we power billions of conversations with brands you know and love We advocate for digital first customer experiencesand we stick with it in our workplace Over 5000 employees worldwide are collaborating from kitchen tables home offices coworking spaces and Zendesk workspaces to make one team <p> <p>Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity amp inclusion in the workplace Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law We are an AAEEOVeteransDisabled employer If you are based in the United States and would like more information about your EEO rights under the law please click here <p> <p>Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law If you are an individual with a disability and require a reasonable accommodation to submit this application complete any preemployment testing or otherwise participate in the employee selection process please send an email to peopleandplaceszendeskcom with your specific accommodation request<p>
Senior Product Marketing Specialist
Company: Zendesk
Location: Other US Location
Posted Aug 09, 2024
Zendesk is looking for a Senior Product Marketing Specialist to drive product sales and adoption initiatives for its employee experience business. The role requires supporting product marketing functions, partnering with cross-functional teams, and working closely with senior leaders.