Jobs at Zendesk
6,787 open positions
Community Engagement Specialist
Company: Zendesk
Location: Mexico City, Mexico
Posted Jan 13, 2025
Zendesk's Digital CX team is seeking a Community Engagement Specialist to help customers realize value through high-quality digital experiences. The role involves interacting with customers via various channels, managing specific programs, and collaborating with other teams. The ideal candidate should have 2+ years of experience in a 1:Many or Many:Many customer-facing role, preferably in a SaaS environment, and be detail-oriented with a customer-first mindset. Familiarity with Zendesk products and KCS practices is required. The role offers opportunities for continuous learning, work-life balance, and a culture dedicated to enabling conversations and providing support.
Senior Product Manager - Analytics (AI Agents)
Company: Zendesk
Location: Remote
Posted Jan 13, 2025
Senior Product Manager for Analytics will lead the customer-facing analytics product, defining its vision and ensuring alignment with data and analytics ecosystem. The role involves developing the product, fostering data literacy, and driving adoption of data initiatives.
Senior Treasury Analyst
Company: Zendesk
Location: Madison, WI
Posted Jan 13, 2025
Zendesk is seeking a Sr. Treasury Analyst to join their global treasury team. This role involves overseeing daily treasury functions, managing cashflow and liquidity, and collaborating with senior leadership and cross-functional teams. The ideal candidate should have 2+ years of experience in a related field, strong analytical skills, and proficiency in Excel and Kyriba or similar systems. The position offers a hybrid work model, with a rich onsite experience and flexibility to work remotely. The annualized base salary range is $86,000.00-$128,000.00.
Senior Counsel, Product and Privacy
Company: Zendesk
Location: Remote
Posted Jan 13, 2025
Zendesk, a company specializing in customer experience software, is seeking a highly motivated and adaptive product counsel. The role involves researching and understanding evolving privacy and AI laws, building trusting relationships with development teams, and providing practical legal advice. The ideal candidate should have extensive experience in law and tech, be licensed to practice in EMEA, and possess strong business acumen and communication skills. Zendesk values diversity, equity, and inclusion, offering a hybrid work environment.
Senior Counsel, Product and Privacy
Company: Zendesk
Location: Dublin, Ireland
Posted Jan 13, 2025
Zendesk, a company specializing in customer experience software, is seeking a highly motivated and adaptive product counsel. The role involves researching and understanding evolving privacy and AI laws, building trusting relationships with development teams, and providing practical legal advice. The ideal candidate should have extensive experience in law and technology, be licensed to practice in EMEA, and possess strong business acumen and communication skills. Zendesk values diversity, equity, and inclusion, and offers a flexible hybrid work environment.
Services Consultant
Company: Zendesk
Location: Madison, WI
Posted Jan 13, 2025
Zendesk, a leader in Customer Service Software, is seeking an experienced Implementation Consultant. The role involves partnering with clients to implement and optimize Zendesk instances, requiring product expertise, project management skills, and relationship building. Key responsibilities include serving as a trusted advisor, leveraging product knowledge, managing projects, facilitating communication, collaborating with internal teams, problem-solving, and contributing to methodology advancements. The ideal candidate should have consulting or software implementation experience, strong project management skills, excellent communication, relationship-building abilities, problem-solving skills, and a passion for continuous improvement. The annualized base salary range is $94,000.00-$140,000.00.
Premier Support Engineer
Company: Zendesk
Location: Austin, TX
Posted Jan 13, 2025
Zendesk is seeking a seasoned support expert with 2+ years of experience as a Zendesk Administrator or deep product knowledge. The role involves being the primary support contact for Premier customers, understanding their needs, advocating for solutions, and communicating effectively. The ideal candidate should have technical and support expertise, be empathetic, responsive, and resourceful. They must be able to juggle customer escalations, product changes, and service issues while managing communication and risk mitigation. Formal presentation skills, innovative thinking, and strong tools knowledge are also required. The role offers a competitive salary range of $76,000.00-$114,000.00 and the opportunity to work with a global team.
Vice President, Legal
Company: Zendesk
Location: Madison, WI
Posted Jan 13, 2025
Zendesk is hiring a Vice President of Global Employment Legal to lead their global employment legal function. The role involves strategic leadership, global compliance, policy development, dispute resolution, advisory role, labor relations, training & education, outside counsel & budget management, and team management. The ideal candidate should have a Juris Doctor (JD) from an accredited law school, 15+ years of employment law experience, expertise in global employment law, proven ability to manage complex legal matters, strong communication skills, and commitment to Zendesk's core values. The US annualized base salary range for this position is $261,000.00-$391,000.00.
Community Engagement Specialist
Company: Zendesk
Location: Manila, Philippines
Posted Jan 13, 2025
The Zendesk Digital CX team is on a mission to enable customers to realize value through relevant digital experiences. Community Engagement Specialists support this effort by interacting with customers through virtual and online forums, events, and user-to-user programs. The ideal candidate will have experience in customer-facing roles, Zendesk offerings, and digital asset production. Zendesk offers a fulfilling and inclusive experience, with a hybrid work environment that enables connection, collaboration, and learning.
Senior Staff Software Engineer (Agent Workspace)
Company: Zendesk
Location: Pune, India
Posted Jan 13, 2025
Zendesk is seeking a Senior Staff Software Engineer for their APAC site in Pune. The role involves leading the development of the Zendesk Agent Workspace, a critical component of Zendesk Support. The ideal candidate will have over 12 years of industry experience, with a strong background in front-end software development. They should be proficient in JavaScript, TypeScript, HTML5, CSS3, and modern front-end frameworks. The role requires mentoring engineers, driving key technology decisions, and ensuring high-quality, A11y compliant solutions. The candidate will also contribute to technical roadmap strategies and foster a culture of continuous learning.
Field Marketing Manager-DACH
Company: Zendesk
Location: Remote
Posted Jan 13, 2025
Zendesk is seeking a Field Marketing Manager for the DACH region, emphasizing a dynamic, collaborative individual with B2B and SaaS experience. The role involves strategic implementation, program development, vendor optimization, cross-functional collaboration, performance analysis, and sales engagement. Key qualifications include native German language skills, market insight, creative vision, proactive attitude, analytical expertise, technical proficiency, and strong interpersonal skills.
Senior Counsel, Product and Privacy
Company: Zendesk
Location: Remote
Posted Jan 13, 2025
Zendesk, a company specializing in customer experience software, is seeking a highly motivated and adaptive product counsel. The role involves researching and understanding evolving privacy and AI laws, building trusting relationships with development teams, and providing practical legal advice. The ideal candidate should have extensive experience in law and tech, be licensed to practice in EMEA, and possess strong business acumen and communication skills. Zendesk values diversity, equity, and inclusion, offering a hybrid work environment.