2023 Global Omni-Channel CRM Operations Internship

WW is looking for candidates to help change people’s lives. We are a global wellness technology company inspiring millions of people to adopt healthy habits for real life. We do this through engaging digital experiences, face-to-face workshops and sustainable programs that encourage people to move more, shift their mindset and eat healthier while enjoying the foods they love. By drawing on over five decades of experience and expertise in behavioral science, we build communities in order to deliver wellness for all.

WW / WeightWatchers’ 11-week, paid summer internship program provides robust opportunities for learning and professional development, networking, engagement with our leadership team, full immersion into our mission-driven business and more. Our collaborative office spaces are based in New York City, San Francisco, and Toronto, but we operate under a flexible, global work philosophy, “Work From Wherever,” which empowers our employees to shape when, where, and how they work to achieve the best possible results, while prioritizing their well-being. As a WeightWatchers intern, you’ll join a passionate, collaborative, purpose-driven team where you’ll gain unparalleled hands-on experience with meaningful project and cross-functional work and exposure within your function. Your contributions will play a role in our company’s overall success, giving you a direct opportunity to positively impact millions of our members’ lives. At the end of the summer, you will have the opportunity to be considered for a full-time return offer upon graduation. If you’re interested in learning more about our internship program, or if you want to hear directly from some of our past interns about their own experiences, check out our Tech Blog post here to discover more.

Application Deadline: Friday, October 28, 2022

Our Global Omni-Channel CRM Operations (GOCO) team at WeightWatchers is made up of innovative, free-thinking, fast-paced tech team members that sit in between our data and communications functionality. We work cross-functionally with the Global Product & Data Engineering teams, in conjunction with Local Marketing teams, across 15 countries (speaking 6 different languages) to facilitate large-scale initiatives. Our team works directly with almost every facet of the business and we are constantly working to innovate anything & everything, including how we work with communications like Push-Notifications, Emails, SMS and In-App messaging to name a few!

Depending on your interests, you may have the opportunity to own the following projects:

• Develop a standardized reporting structure for a category of ongoing campaigns. Review / compare the results of all markets & provide actionable feedback. Lead the effort to implement the highest value add action items.

• Analyze WW communication frequency/targeting, research best-practices, & provide actionable timelines to improve processes.

• Review existing email testing practices across all markets & lead a testing workshop. Work with markets to follow this structure in their next email test, report on results, & continue iterations.

• Analyze the design of existing marketing communications for each market & lead a design workshop based on their results / your knowledge of UX best practices. Work with markets to create a design testing strategy for their next campaigns, report on results, & continue iterations.

• Review triggered communications, redesign and implement changes to improve delivery timing & failure processes

• Develop and execute new data points - writing the queries in BigQuery

Key responsibilities may include but are not limited to the following:

• You will support global marketing & product teams to build and deploy new projects. Based on your skills & interests, this will include a combination of the following: segment & attribute development, building API integrations/triggers, & building email templates.

• You have a graduation date between December 2023 & May 2024

• Currently enrolled in a Bachelor’s with a GPA of 3.0 or higher

• Passion for learning about the latest tools and technologies

• Desire to seek out challenges and learn from others

• Critical eye for identifying and solving issues

• Ability to explain builds/processes to non-technical business owners

• Technical documentation

• Technical Skills: HTML, JSO, SQL

• Nice to Have: 

  • SDK integrations & push notification enablement

  • API development (Mule or Redhat exposure a plus)

  • Exposure to email coding specifically

  • Big Query, Google Analytics (reporting & tagging), & Looker experience

At WW, it is our priority to cultivate a diverse and inclusive workplace. We are committed as individuals, as an organization, and as fellow humans, to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.