Information Technology Specialist (Direct Hire)

Summary The Integration Lead for the NASA Integrated Operations Center (NIOC) drives enterprise technical integration across services, resolves complex design conflicts, and aligns requirements with OCIO programs, missions, and Centers. You will develop and execute technology roadmaps, embed them into service processes and enterprise architecture, establish performance metrics, promote data-driven improvement, and ensure compliance with technical and governance standards. Duties Duties described below are at the highest grade advertised. Duties assigned at lower grade levels will be of more limited scope, performed with less independence and limited complexity; duties will be commensurate with the grade of selected employee. Lead enterprise-level technical integration across NASA Integrated Operations Center (NIOC) services, resolve complex design conflicts, and establish integration standard. Direct cross-organizational alignment of technical requirements and deliverables with Office of the Chief Information Officer (OCIO) enterprise programs, missions, and Centers. Develop and oversee implementation of NIOC technology roadmaps, ensuring integration across service line processes, milestones, and architectures. Establish enterprise performance metrics and lead data-driven modernization and continuous improvement initiatives across NIOC services. Direct enterprise architecture governance and execution of technical requirements for NIOC services across the enterprise. Requirements Conditions of employment This position is open to U.S. citizens, nationals or those who owe allegiance to the U.S. You must meet qualifications requirements by the closing date of this announcement. Position subject to pre-employment background security investigation. This position may require a one-year probationary period. Qualifications Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for GS-12, you must have one year of directly related specialized experience equivalent to the GS-11 level. Coordinating technical integration of network and infrastructure services and resolving system design or configuration conflicts; Supporting development and maintenance of infrastructure technology roadmaps and implementing network and system requirements within established enterprise architecture standards; Developing and tracking operational performance metrics for network and infrastructure services and implementing data-driven improvements to service delivery. To qualify for GS-13, you must have one year of directly related specialized experience equivalent to the GS-12 level. Leading enterprise-level integration of network and infrastructure services and resolving complex design conflicts across multiple IT domains; Developing and directing implementation of infrastructure and network technology roadmaps aligned with enterprise architecture and organizational strategic objectives; Establishing enterprise performance metrics for network and infrastructure services and overseeing data-driven modernization and compliance with technical and governance standards. AND IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process. Education This job does not have an education qualification requirement. Additional information Additional selections may be made for similar positions across NASA within the local commuting area(s) of the location(s) identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) within NASA. CTAP/ICTAP will be cleared for any additional selection from this announcement. If you have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP), you must: - Indicate your eligibility when applying for a position. The questionnaire asks you to identify your ICTAP/CTAP eligibility. - Meet the minimum qualifications requirements for the position - Submit proof that you meet the requirements for CTAP/ICTAP as indicated in 'Required Documents' For additional information about CTAP/ICTAP eligibility, click here - https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/#ictap. Per Executive Order 14343, this position is not part of a bargaining unit. Probationary/Trial Period You may be required to serve a one-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. If selected, the requirement to serve such period will be determined by Title 5 of the Code of Federal Regulations, Part 11. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.