Supervisory IT Specialist (INET)

Summary The Collaborative Services Division provides support and coordination for enterprise systems that facilitate information sharing within the agency and the public. The Division provides leadership and oversight for website management, collaboration systems, and associated tools that support system users. This position serves as Branch Chief of the Website Management Branch and is responsible for oversight and coordination of the agency's intranet and the USPTO's primary public-facing website. Duties The physical worksite for this position is located in Alexandria, Virginia. Presence at the Alexandria, VA campus is required for this role, as it includes on site functions that must be performed in person. Position may be eligible for situational telework in accordance with agency policy/business unit discretion. The agency currently allows for 52 hours of telework per calendar year. This is your next ideal career move if: - You develop Internet services, have knowledge of the principles, procedures, and tools of internet services, such as technical management of websites, technical design and structure of Internet services; monitoring functionality, security, and integrity of Internet services; evaluating new Internet services and technologies. - You supervise the Internet Services team: assign work and priorities, evaluate performance, manages hiring/leave/training, address conduct and EEO/HR matters, and direct staff research on emerging technologies. - You provide input to Internet services, data, and information architecture and deliver technical advice to senior management on technology application and the impact of emerging IT trends. - You plan and manage Internet services projects and product teams; define scope and resources, integrate schedules and interdependent deliverables, enforce quality controls, and approve final products for management review. - You evaluate and recommend new technologies; implement, configure, secure, optimize, and maintain web platforms and code (Drupal, PHP, HTML5, JavaScript, CSS, XML, server-side scripting) to improve Internet service delivery. Requirements Conditions of employment Applications will only be accepted from United States Citizens and Nationals. Your resume and question responses must demonstrate the job-related competencies. You must meet the definition of specialized experience. You are required to pass a background investigation and fingerprint check. You must be registered for Selective Service, if applicable (www.sss.gov). If selected, you may be required to complete a one-year Supervisory probationary period. You must meet all qualification requirements upon the closing date of this announcement. You must be suitable for Federal Employment. Qualifications You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at Information Technology (IT) Management Series 2210 (Alternative A).Specialized Experienceis experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service. For this position, the next lower grade level is a GS-13. Specialized experience for this GS-14 position includes: - Experience developing IT Internet services concepts and best practices. Developing and overseeing implementation of solutions to complex IT technical issues regarding Internet services, contributing to the technical planning, design, development, testing, implementation, and management of Internet, intranet, and extranet activities, including systems/applications development and technical management of Internet services; and - Experience leading teams to research, evaluate, and report on new and emerging developments in the Internet services area including application stack for the web, content management and/or database servers to meet current and future business requirements; and- Applying system security practices in a cloud environment; and - Experience applying web technologies: HTML, JavaScript, CSS, SQL and server-side scripting; and - Experience providing program-level project and product management for Internet services: applying project management principles to plan work for IT product teams, integrate schedules and deliverables, reviewing and refining final products prior to management submission, and managing lifecycle and benefits realization for multiple interdependent initiatives. Applicants must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-14 grade level in the Federal service. Specialized experience for this GS-15 position Includes: - Applying advanced IT principles, concepts, methods, standards, and practices to operate and enhance a large (more than 1 million page views per month) website with distributed authorship, providing technical expertise and leadership (leading a technical team) in the overall technical planning, design, development, testing, implementation, and management of Internet, intranet, and extranet activities, including systems/applications development and technical managements of Internet services; and - Experience managing employees to research, evaluate, and report on new and emerging developments in the Internet services area, including application stack for the web, content management and/or database servers to meet current and future business requirements; and - Experience providing program-level project and product management for Internet services: applying project management principles to plan work for IT product teams, integrate schedules and deliverables, reviewing and refining final products prior to management submission, and managing lifecycle and benefits realization for multiple interdependent initiatives; and- Applying system security practices in a cloud environment; and - Experience applying web technologies: HTML, JavaScript, CSS, SQL and server-side scripting. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Education may not be substituted for specialized experience at this grade level. Additional information If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information. This is a Non-Bargaining Unit position. This is a Public Trust position and has a risk level designation of "Moderate". Background Investigation - If selected for this position, you may be required to complete a Declaration for Federal Employment (OF-306), which includes a fingerprint and credit check, to determine your suitability for Federal employment and to authorize a background investigation. The USPTO participates in E-Verify. For more information on E-Verify, please visit the Department of Homeland Security Website. Supervisory Probationary Period-If selected, you may be required to complete an initial one-year supervisory probationary period. All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice. Relocation Expenses are not authorized and will not be paid. CTAP and ICTAP candidates will be eligible for selection priority if it is determined that they have exceeded the minimum qualifications for the position by attaining at least a "well qualified" rating of 85 out of 100. Information about CTAP and ICTAP eligibility is on the Office of Personnel Management's Career Transition Resources website at: OPM CTAP/ICTAP. CTAP/ICTAP documentation requirements are listed in the 'Required Documents' section of this announcement. More than one selection may be made from this announcement if additional identical vacancies in the same title, series, grade, and unit occur within 90 days from the date the certificate was issued. All application materials become the property of the United States Patent and Trademark Office. USPTO Job Applicants requiring reasonable accommodation for any part of the application and hiring process should request accommodation(s) from the USPTO at USPTO Reasonable Accommodation. The United States Patent and Trademark Office is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including sexual orientation), national origin, political affiliation, marital status, disability, genetic information, age, pregnancy, childbirth, or related medical conditions, retaliation for engaging in protected activity, parental status, military service, or other non-merit factors. If you believe that you have been discriminated against and would like to file an EEO complaint, you must do so within 45 days of the date of the alleged discriminatory act. Claims of employment discrimination must be submitted to the attention of the USPTO's Office of Equal Employment Opportunity via email ([email protected]) or phone (571-272-8292). Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.