Supervisory Medical Support Assistant ((OA)

Summary About the Position: This position is located within Tripler Army Medical Center (TAMC) in the DIR of Surgery, DEPT of OB/GYN, Honolulu, Hawaii. Tripler Army Medical Center is a tobacco-free workplace. Tobacco products include, but are not limited to, smoking, smokeless tobacco, and electronic nicotine delivery devices. Learn more about this agency Duties Serve as the Supervisory Medical Support Assistant (Office Automation) for federal employees performing all Front Desk/Phone Room clerk Duties to include, but not limited to registration duties in receiving patients and making appointments. Assign work to subordinates based on priorities, selective consideration of difficulty and requirements of assignments, and capabilities of employees. Prepare performance standards and performance appraisals for Conducts and creates formal performance evaluation, submits and provides justification for recognition for promotions and awards. Prepare time and attendance payroll for medical support assistants. Serve as a principle advisor to service chiefs regarding all forms of administrative planning in support of healthcare operations. Serve as the liaison between the patient and all other providers in the multi-disciplinary health care team. Promote good customer relations by greeting and assisting patients and monitoring patient flow. Requirements Conditions of employment Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. Appointment to this position is subject to a one year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315. While probationary the incumbent can be terminated with limited appeal rights. A one year probation to assess your ability to perform supervisory duties is required unless previously completed. This position requires the completion of a pre-employment Physical Examination and an annual examination thereafter to ensure the continued, required level of physical health and ability or fitness to perform the duties of the position. Employees assigned to a medical treatment facility are required to be screened for applicable immunizations or pre-existing immunity based on occupational risk, regardless of job series. This position has a requirement to lift up to 25 lbs. in the regular performance of duties. This position has a mandatory seasonal influenza vaccination requirement and is subject to annual vaccination. This position has been designated "Mission Essential". In the event of severe weather conditions or other such emergency type situations the incumbent is required to report to work or remain at work as scheduled to support mission operations. Qualifications Who May Apply: US Citizens In order to qualify, you must meet the education requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience in healthcare administration, which includes 1) managing patient scheduling, medical records, and healthcare documentation utilizing healthcare software; 2) assigning, and reviewing job duties; 3) and resolving non-complex patient complaints. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). In addition to meeting the specialized experience above, to qualify for this position you must also meet the qualification requirement listed Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5-minute sample with three or fewer errors. Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Additional information Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. One year trial/probationary period may be required. Direct Deposit of Pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. Relocation Incentive MAY be authorized for highly qualified candidates if eligible. Recruitment incentives MAY be authorized for highly qualified candidates if eligible. Advance-In-Hire MAY be authorized for highly qualified candidates, if eligible. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest. Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Review our benefits