Digital Communications Project Specialist, GS-1001-13, FPL GS-13 (DE)

Summary This position is located in the Department of Education's, Federal Student Aid (FSA) Division in Washington, DC. The FSA Division is responsible for awarding billions of dollars in federal student aid funds. Administering key financial assistance programs, providing grants, loans, and other forms of financial aid to students pursuing postsecondary. Our vision is to be the most trusted and reliable source of student financial aid, information and services in the nation. Learn more about this agency Duties APPLICATION LIMIT: This vacancy announcement is limited to the first 200 applications received and will close at 11:59PM Eastern Time on the day that we receive the 200th application, or at 11:59PM Eastern Time on the listed closing date, whichever occurs first.  We encourage you to read this entire vacancy announcement prior to submitting your application.As a Digital Communications Project Specialist, GS-1001-13, you will be responsible for:• Manage and coordinate high-impact multichannel communication initiatives reaching 20M+ customers using the following channels (not limited to this list): email, SMS, social media, web content, blogs, videos, and digital events.  • Use Title IV (federal student aid) program knowledge to provide strategic input and guidance on student and borrower communication strategies.• Create and maintain digital communication project planning documents that help teams achieve their communication objectives including but not limited to detailed communication project plans, communication schedules, communication prioritization boards, and communication task lists.   • Manage the deliverable review process for multiple communication channels including but not limited to email, SMS, web content, and social media content; and send content through multiple levels of approval with the goal of getting final deliverable approval.• Create and edit digital communication deliverables such as web content, email content, social media content, and PowerPoint presentations. Requirements Conditions of employment Must be a US Citizen. Males 18 and over must be registered with the Selective Service. Relocation will not be paid. You may be subject to serve a one-year probationary period. Must Complete a Background Investigation and Fingerprint check. Condition of Employment: As a condition of employment for accepting this position, you may be required to serve a probationary period or trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: • your performance and conduct; • the needs and interests of the agency; • whether your continued employment would advance organizational goals of the agency or the Government; and • whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period OR trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. You must meet all qualification requirements within 30 days of the closing date of this vacancy announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates directly to paid employment. We will consider all qualifying experience, including any volunteer experience. Qualifications Minimum Qualification Requirements You may meet the minimum qualifications for the GS-13, if you possess the specialized experience below.Specialized Experience for the GS-13:One year of experience in either federal or non-federal service that is equivalent to at least a GS-12 performing two (2) out of three (3) following duties or work assignments:1. Experience using extensive student aid/loan programs knowledge to provide strategic guidance on student and borrower digital communications strategies.2. Experience managing multichannel digital communications initiatives related to student aid/loan programs reaching a high volume of customers (20 million+ people) using at a minimum the following channels: email, SMS, social media, web content, blogs, videos, and digital events.3. Experience creating and maintaining digital communications project planning documents including detailed communications project plans, communications schedules, communications prioritization boards, and communications task lists.Knowledge, Skills, and Abilities (KSAs) The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement).1. Ability to manage multichannel communication initiatives reaching a high volume of customers (20M+) through email, SMS, social media, web content, blogs, videos, and digital events.2. Skill in providing strategic input and guidance on student and borrower communication strategies for student aid programs.3. Skill in creating digital communication project management documents (e.g., detailed communication project plans, communication schedules, communication prioritization boards, and communication task lists).4. Ability to manage complex digital communication deliverable reviews and approval processes including executive leadership review and approval.5. Knowledge to write, edit, and optimize digital communications for communications campaigns and deliverables. Education Education cannot be substituted for experience for this position and grade level. Additional information Veterans’ Career Counseling: If you are a veteran interested in receiving tips on preparing a Federal resume and/or how to prepare for an interview, you may email [email protected] to schedule a session with a career counselor (“Veterans Counseling Session” should be placed in the subject line of the email). Student Loan Default: If selected for this position, we will verify that you have not defaulted on any loan funded or guaranteed by the U.S. Department of Education. If you are found to be in default, we will contact you to make arrangements for repayment prior to making an official offer of employment. Suitability and Investigation: If selected for this position, you will be required to complete the Declaration for Federal Employment (OF-306) to determine your suitability for federal employment and successfully complete a pre-appointment investigation/background check.Essential/Non-Essential: This position is considered non-essential for purposes of reporting to work during federal government closures.Financial Disclosure: This position does not require financial disclosure.Bargaining Unit: This position is not included in the bargaining unit. Applicants may be required to do a writing and digital communications exercise as part of the interview process. Selections: Agencies have broad authority under law to hire from any appropriate source of eligibles and may fill a vacancy in the competitive service by any method authorized. We may make additional selections from this vacancy announcement within 90 days from the date the selection certificates are issued, should vacancies occur. We may also share selection certificates amongst program offices across the agency. Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. As an ED employee, you will also benefit from our family-friendly work environment. As part of our commitment to maintain a work life balance, we offer excused leave for Parent/Teacher Conferences (3 hours); excused leave for annual health screenings (4 hours); and matching leave for community volunteer service. Other flexibilities that may be available to you include alternative work schedules. You may be eligible to receive a recruitment incentive for this position. To receive this incentive payment, you will be required to sign a service agreement obligating you to remain with the U.S. Department of Education for a specified period as agreed upon. You may be eligible to receive a relocation incentive for this position. To receive this incentive payment, you will be required to sign a service agreement obligating you to remain with the U.S. Department of Education for a specified period as agreed upon. You may be eligible to participate in the Student Loan Repayment Program as a recruitment incentive for this position. To receive student loan repayments, you will be required to sign a service agreement obligating you to remain with the U.S. Department of Education for a specified period as agreed upon. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.