IT Specialist

Summary This position is located in the Department of Veterans Affairs (VA), Office of Information Technology (OIT), Division, where the incumbent serves as an Information Technology Specialist responsible for installation, configuration, troubleshooting, customer assistance, and training in support of and in response to OIT requirements. Learn more about this agency Duties OIT Mission: The mission of the Office of Information and Technology (OIT) is to collaborate with our business partners to create the best experience for all Veterans. OIT Vision: To become a world-class organization that provides a seamless, unified Veteran experience through the delivery of state-of-the-art technology. Major Duties: Provides technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational process components (i.e. Master Incident Management Plan, when applicable). Serves as a problem solver and advisor and provides operational support for IT central office users of IT equipment, software, networks, and systems. Resolves problems and conflicts with occasion uncooperative vendors/manufacturers when procured items do not meet with prescribed specifications. Troubleshooting operating system software problems and application and software interfacing problems of an unusual or difficult nature. Investigates frequent or significant transmission/communication software problems. Discusses operating systems and procedures with IT officials and specialists at all levels and identifies IT improvements and ways to provide greater effectiveness and economy of services. Consults with and advised staff members in other specialty areas with OIT and experts in the Administration and Staff Offices to develop integrated problem resolution plans. Reviews installed systems and diagnoses problems encountered in the use of the systems. Interprets and explains IT/customer support regulations, policies, and directives. Plans and implements customer support services covering OIT equipment, software, systems, interfaces, and networks. Develops plans for installing, configuring, troubleshooting, and maintaining user IT equipment and software. Plans, develops, coordinates, and implements systems/efforts to provide assistance and guidance to users in both business and technical areas; reviews applications to ensure compliance with regulations and orient and train users in proper access and usage procedures. Plans, coordinates, implements, and provides training to system users on new or changed operating systems, hardware, software, and the application of information assurance and security policies and guidelines. Plans, and accomplishes broad-based studies to determine current and future use of IT equipment, methods of upgrading outdated equipment, needs for new equipment and plans and coordinates the acquisition of new equipment. Work Schedule: Monday - Friday 8:00 am - 4:30 pm; Tour of duty may be subject to change based on organizational needs. Compressed/Flexible: As determined by the Agency Policy. Telework: ADHOC telework may be authorized at management discretion. Travel Required: Up to 25% travel may be required, as needed, for this position. Virtual: This is not a virtual position. Position Description/PD#: IT Specialist/PD02918A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Physical Demands: The work is sedentary with some physical effort being required. Typically, the employee sits comfortably to to the work, but may involve intermediate periods of walking, bending, stooping, reaching, pulling, lifting, carrying, moving (up to 50 pounds) computer components and supplies. Work is subject to call back outside tour of duty. Working Conditions: The environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, residences, or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals. The work area is adequately lighted, heated, and ventilated. Some work will be performed in a computer room environment where temperatures are below the office settings. Designated Drug Testing Position: Not applicable. Requirements Conditions of employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. This is not a remote position. OI&T has multiple worksites at various duty locations, and the individual(s) selected may be assigned to any federal government work site. Only resumes up to TWO total pages will be accepted. Applicants with resumes exceeding the two page limit will be removed from consideration. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which you will be evaluated for continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: 1) Your performance and conduct; 2) The needs and interests of the agency; 3) Whether your continued employment would advance organizational goals of the agency or the Government; and 4) Whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/28/2026. Applicants must meet all requirements when a request is received to fill a vacancy. You may qualify based on your experience as described below: Experience:Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience, demonstrating each of the five competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Demonstrated experience in financial and administrative functions related to federal acquisition and telecommunications support, including: - Proficient in the use of iFAMS and IPPS financial systems to support budget formulation and execution activities. Experienced in preparing and submitting IPRs, processing amendments, initiating de-obligations, and executing LEAF closures in accordance with federal financial regulations. - Coordinated closely with CCS internal teams to meet IPR input deadlines and ensure timely procurement actions. - Applied working knowledge of Government Invoice (G-Invoicing) systems to manage intergovernmental transactions and reconcile financial data accurately. - Supported acquisition planning and financial reconciliation efforts related to purchase card transactions, including awareness of early termination fees, taxes, and allowable charges under telecommunications and service contracts. - Demonstrated ability to track and coordinate administrative and budgetary actions across multiple projects and service areas, ensuring alignment with funding availability and contract timelines. Invoicing and Financial Oversight: - Experience in reviewing and certifying invoices in accordance with federal financial management standards, ensuring accuracy and compliance before submission for payment. - Maintained high attention to detail by monitoring invoice cycles, following up on delinquent invoices, and proactively engaging stakeholders to prevent late payment penalties or interest accruals. - Familiar with telecom-specific invoicing nuances, including funding source validations, contract inheritance scenarios, and accommodation-related billing issues. - Supported end-to-end invoice lifecycle management using IPPS and iFAMS platforms, ensuring alignment with organizational financial and audit readiness requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Education There is no substitution of education for experience at the grade level of this announcement. Additional information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. This job opportunity announcement may be used to fill additional vacancies. If selected you will be required to report to one of the following locations: Long Beach, CA Los Angeles, CA Anaheim. CA Aurora, CA Denver. CO Washington DC Orlando, FL St. Petersburg, FL Tampa, FL Atlanta, GA Hines, IL Detroit, MI Minneapolis, MN St. Louis, MO Eatontown, NJ Albany, NY Cleveland, OH Philadelphia, PA Pittsburgh, PA Nashville, TN Davidson, TN Murfreesboro, TN Austin, TX Houston, TX San Antonio, TX Arlington, TX Salt Lake City, UT Shepherdstown, WV If space is not immediately available a temporary exception to telework may be granted. If/when workspace is identified, the employee is expected to report to their assigned duty location. Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.