CUSTOMER SERVICE SPECIALIST

Summary About the position: This position is Non-appropriated Fund (NAF) and is located at the Tama Hills Golf Course, Tama Hills. This is Regular Full Time Position, 35-40 hours a week. Learn more about this agency Duties Performs and facilitates in the operations of the golf course by directing the flow of play, ensuring rounds are completed within established time frames. Encourages patron interest in scheduled events and tournaments. Welcomes players and verifies registration and payment of fees. Organizes individual players (singles and doubles) into groups. Starts players/groups on-time and adjusts start times to maintain applicable player spacing and "walk-ons". Explains and enforces course rules and policy, including the cart policy and daily paths ("no-drive" areas), hazards, pace of play, play safety, repair areas, course care policy, appropriate dress code and behavior expectations, course yardage information (indicators), location of restrooms and water coolers; and affirms cart readiness and availability. Acknowledges that appropriate number of guests are checked in via digital tee sheet only. Maintains abreast of course and weather conditions to inform patrons. Equips patrons with score cards, pencils, and applicable informational handouts (course maps, information). Facilitates tournaments, events and outings. Marshals the course to aid in maintaining pace-of-play. Utilizes GPS system to monitor place and efficiently address pace of play issues on course. This includes sending messages to carts and driving and monitoring slow groups on course. Ensures only authorized patrons use golf courses and facilities. Responsible for maintaining the starter's office in a neat, clean and orderly condition. Resolves problems promptly with minimal adverse impact. Utilizes mobile tee sheet to verify cart numbers and associated guests. Ensures correct playing order and that customers are in their assigned golf cart. Responsible for assessing any potential damage to golf carts and rental clubs following customer rounds, as well as first task upon start of shift. Any damage shall be notated with all relevant information (5 Ws) in the starter log. Guest will be escorted to the pro shop and supervisor will help facilitate proper payment procedures for damages. Perform other related duties incidental to the work described herein. Subject to an irregular tour of duty, to include evenings, weekends, and holidays. Duty location designated off base Tama Hills Complex. If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12956114 Requirements Conditions of employment This position requires the incumbent to complete a background investigation with favorable results. The incumbent must be a U. S. Citizen or legal U. S. residents residing within the commuting area of Yokota AB. This position requires the incumbent to work nights, weekends, and holidays. Qualifications Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 05/15/2026 The Area of Consideration for this vacancy announcement is US Citizens and legal US residents within the commuting area of Yokota AB, Japan. Legal US residents must possess a social security number. Must be able to provide documentation proving residence status overseas. Business Based ActionFamily Member PreferenceMilitary Spouse PreferenceOutside Applicant VeteranSpouse/Widow/Parent of VeteranTransition Hiring PreferenceIn order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Must have experience which provides basic knowledge and understanding of golf course operations including the rules of golf, directing flow of play before and during rounds of golf, and tournament organization. Must have the ability to communicate with great tact and diplomacy. Requires ability to read and write and successfully communicate in English. Must possess skill in dealing with the public. Position is a position of trust and must satisfactory complete a Tier 1 Backgroundcheck. Use of applicable uniform is required. Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify. Additional information Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation. All Federal NAF employees are required by PL 104-134 to have salary payments made by electronic funds transfer/direct deposit. Probationary period may be required. Selection is subject to restrictions resulting from hiring preferences and priority consideration eligible. Additional selections may be made from this vacancy announcement for up to 60/90 days after the closing date. Multiple positions may be filled from this announcement. Payment of Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the Government's interest. LQA is not authorized. Post Allowance is authorized for Regular Full Time employment category. This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force. Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation. Please contact the servicing HR Office with any questions. Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Review our benefits