REGIONAL DISPATCH TRAINING & QUALITY SPECIALIST

Summary This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer. Learn more about this agency Duties You will design and implement a training program including benchmarks, timelines, and available learning support tools and methods. You will provide classroom instruction for newly hired employees and coordinate on-the-job training (OJT) of all Emergency Management Dispatchers. You will assess and revise policies to improve training and development program operations. You will perform administrative duties relative to classroom OJT instruction. You will establish and implement Quality Assurance/Quality Treatment (QA/QI) program for dispatch center. You will design standard evaluation guidelines defining minimum performance expectations for each category to ensure compliance with agency expectations and industry recognized standards. Requirements Conditions of employment Must be a US Citizen. Must be determined suitable for federal employment. Must participate in the direct deposit pay program. New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326. Males born after 12-31-59 must be registered for Selective Service. This is a Mission Essential position. You will be required to ensure organization or facility continuity of operations and/or completion of tasks that are considered essential to the mission designated by a local or command decision. This position is considered Key/Emergency-Essential. You will be required to provide immediate and continuing support to ensure the success of combat operations or the availability of combat-essential systems. You will be required to successfully complete a pre-appointment physical examination. Incumbent is required to work a rotating work schedule which includes weekends and holidays. Subject to mandatory overtime and recall. Incumbent is required to successfully complete the RDC Training Program to include classroom and On-The-Job Training (OJT). You will be required to obtain and maintain a SECRET security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal. Incumbent is required to be a certified Telecommunicator, certified to perform NCIS/NLETRS/III criminal history checks, and certified in Emergency Medical Dispatch. Incumbent is required to be certified as a Communications Training Officer (CTO) and Quality Assurance. Qualifications Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-08 grade level or pay band in the Federal service or equivalent experience in the private or public sector experience dispatching in a 911 Emergency Center to include operating radios, phones, CAD, and understanding dispatch procedures. Proficient in Microsoft Word, Excel, Power Point and type 40 wpm Strong verbal and written communication skills; able to keep students engaged and deliver presentations to diverse audiences. Highly organized, with the ability to manage multiple training tasks and prioritize effectively. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education This job does not have an education qualification requirement. Additional information This position is covered by the Department of Defense Priority Placement Program. Several vacancies may be filled. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf. Veteran's preference does not apply when selecting individuals under this specific hiring authority. However, if you claim veteran's preference, you will be required to submit supporting documentation with your application as described in the Required Documents section below. Relocation incentives as described in 5 USC 5753 may be authorized in accordance with applicable regulations. PCS is not authorized. Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.