Floor Leader

Summary About the position: This position is Non-appropriated Fund (NAF) and is located at the Chili's Grill and Bar on Kadena Air Base, Okinawa, Japan. Learn more about this agency Duties Assists the on-duty restaurant manager and the general manager in overseeing the operation of the front of the house (FOH) functions of Chili's Grill and Bar, with emphasis on ensuring smooth operation of greeting, seating, serving, and receiving payments from customers and ensuring quality and timeliness of service is within standards. Investigates and resolves food and beverage quality and service complaints. Keep management abreast of issuer requiring supervisor attention. Reports progress, delays, or any other pertinent customer service issues to the shift manager. Completes all end-of-shift documentation and submits to the shift manager. Serves as a worker leader for hosts/hostesses, bussers, cashier-checkers, and To-Go staff and assists with the wait staff. Provides day-to-day guidance and work assignments. Relays instructions from the managerial staff for work assignments and other issues. Ensures work is started on time and sets the work pace. Ensures that work-site materials and tools are available. Ensures employees follow security, safety, and housekeeping duties and work is in compliance with Chili's standard methods and procedures. Tracks hours of work. Serves as first point of contact for employee disputes and attempts to resolve them informally. Refers those that cannot be resolved to senior management. Trains hosts/hostesses, cashier-checkers, and To-Go staff, ensuring training meets the Chili's standards and results in compliance with those standards and procedures outlined in the standards. Demonstrates work methods and provides work-related guidance and training. May be required to assist in general orientation and other training. Functions as senior host/hostess on duty during assigned shift, filling in and performing host/hostess duties as required, particularly for large groups and protocol scenarios. Ensures host/hostess station is maintained in a clean and orderly manner. Performs other related duties as assigned. If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12952698 Requirements Conditions of employment This position requires the incumbent to complete a background investigation with favorable results. Qualifications Who May Apply: Open to those in Okinawa, Japan only. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 05/15/2026 The Area of Consideration for this vacancy announcement is US Citizens and legal US residents in Okinawa, Japan. Legal US residents must possess a social security number and be citizens of a NATO country. Must be able to provide documentation proving residence status overseas. Business Based ActionFamily Member PreferenceMilitary Spouse PreferenceOutside Applicant VeteranSpouse/Widow/Parent of VeteranTransition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Must be a high school graduate. Must have experience in and knowledge of Chili's cashier-checker/hostess duties in which the applicant has demonstrated the ability to perform satisfactorily at the grade level of the position. Must be certified as a Chili's in-house trainer for the assigned areas. Must be able to speak, read, write, communicate, and understand the English language. Must possess experience which has required skill in dealing with the public. Must have the ability to stand for a prolonged period of time. Must be able to lift objects weighing up to 30 pounds. Must be able to work shift-schedules, weekends, and holidays. Must be able to obtain Food Handler's Certification. Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify. Additional information Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation. All Federal NAF employees are required by PL 104-134 to have salary payments made by electronic funds transfer/direct deposit. Probationary period may be required. Selection is subject to restrictions resulting from hiring preferences and priority consideration eligible. Additional selections may be made from this vacancy announcement for up to 60/90 days after the closing date. Multiple positions may be filled from this announcement. Payment of Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the Government's interest. LQA is not authorized. Post Allowance is authorized for Regular Full Time employment category. This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force. Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation. Please contact the servicing HR Office with any questions. Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Review our benefits