Academic Key Accounts Manager - Service Plans

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Laboratory Setting, Office

Job Description

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Our team of more than 100,000 global colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services.

Discover Impactful Work

At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and builds relevant outcomes. Our work matters. We're sharing our expertise and technological advancements with customers whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe. Our people share a common set of values - Integrity, Intensity, Innovation and Involvement. We work together to accelerate research, solve sophisticated analytical challenges, improve patient diagnostics, drive innovation and increase laboratory efficiency.

Join our IES team, a community of service sales specialists with strong customer relationships and knowledge of service delivery in our CMD and MSD divisions.

How Will You Make an Impact?

This is an individual contributor role accountable for ensuring profitable growth in new and existing Academic Accounts. This new role is responsible for developing and implementing account management strategies to maintain and discover service growth opportunities in the Academic market.

You will develop and foster relationships at the executive level, ensuring a complete understanding of the clients' short, mid, and long-term goals. In this role, you will own the service sales growth targets across business units and will uncover new business development strategies for assigned accounts.

What Will You Do?

• This is a US field-based position covering an assigned territory in the US and Canada with approximately 75% auto/air travel combined; including overnight.
• Build and implement account-specific strategic plans to deliver annual sales growth consistent with divisional annual operating plan (AOP).
• The role will require you to demonstrate leadership capabilities to successfully influence without authority to deliver required sales objectives.
• Seek service coverage opportunities in new accounts to increase and expand market penetration within the assigned region
• Increase service revenue in existing Academic Accounts by introducing premium service solutions and by adding service contracts on new instrument purchases and current not-covered instrumentation
• Apply negotiation selling techniques to gain consensus to advance the sales cycle and drive account growth.
• Ability to sell value-based solutions as a means to meet the customers needs
• Engage and develop relationships with crucial account staff including end users, C-level executives, key decision makers and procurement personnel.
• Collaborate with cross-functional teams, including inside sales reps, field service engineers, instrument sales, marketing, channel distribution partners, product & application specialists; etc.
• Prepare and deliver account business updates related to contract service entitlements and service delivery objectives
• Understand and run current service contract entitlement results and advance customer concerns to appropriate cross-functional counterparts.
• Ensure timely service contract renewals by handling contract expiration dates and initiating the contract renewal process based on the customer sales cycle.
• Develop and lead account business plans that accurately represent the strategic landscape, opportunity analysis, and revenue performance. These plans should consist of a SWOT analysis, estimated spend levels, resource requirements, product installed base summary, and key account personnel list.
• Submits accurate forecasts, weekly reports, monthly highlights, market intelligence, and maintains data integrity within SalesForce CRM and appropriate internal systems.

How Will You Get Here?

Education

• Bachelor's degree in Science, Business, Marketing or a related field, or equivalent experience, is required.

Experience

• 5+ years as a field-based and customer interfacing account sales manager.
• Experience working with Academic Research and Science accounts, a plus

Knowledge, Skills, Abilities

• Self-starter, "road-warrior/hunter" mentality with strong motivation, intensity, and accountability to achieve required sales and strategic objective targets.
• Proven success in handling large accounts, geographies, and market segments.
• Strong listening skills. Experience building internal relationships, effective teamwork skills and using company resources to achieve objectives and overcome obstacles.
• Highly organized and able to demonstrate a daily plan, pivot and prioritize, and adjust, as needed.
• Pipeline Management with the ability to work in advance to ensure orders are received prior to current expirations.
• Exhibits initiative, passion, integrity, while working in a high paced and ambiguous environment.
• Use sophisticated analytical skills to analyze territory sales data and technical information.
• Excellent presentation, verbal, and written communication skills.
• Strong ability to listen to customer feedback to develop and deliver effective revenue generating solutions.

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Compensation and Benefits
The salary range estimated for this position based in Texas is $77,400.00-$127,700.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards