Access Specialist I

The MedStar Health Care Connection ContactrCenter has a Full Time, dayshift, hybrid opportunity at our call center locatedrin the White Marsh area. The ideal candidate will have the ability torestablish and maintain effective relationships with patients and their familiesrthrough active listening, empathy, courtesy, and professionalism whilerscheduling patient appointments in our high-volume call center.

Education

• High School Diploma or GED required.
• Associate's degree preferred.

Experience

• 2 years customer service experience preferably within a healthcare setting required.
• Experience working in a hospital or medical office scheduling environment preferred.

Licenses and Certifications

• No special certification, registration or licensure required.

Knowledge, Skills, and Abilities

• Able to work in a complex work environment with heavy call volume that involves coordination and support with various departments, patients, healthcare providers and system. Ability to type 40 WPM accurately, Computer literate and able to navigate among varied systems and the Internet. Must show aptitude in learning and using scheduling and electronic health record software. Ability to operate standard office equipment. Excellent interpersonal skills and telephone/written communication skills. Committed to providing excellent service to MedStar customers and ability to display strong listening skills and empathy to MedStar patients and co-workers. Must be able to work in a fast-paced, often high-pressure environment, with proven ability to maintain composure in stressful situations and manage and diffuse angry or upset patients. Must be self-directed and able to multitask.