Job Description
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Chicago IL USA
Hybrid
112K-118K Annually
Senior level
Agency • Gaming • Marketing Tech • Mobile • Analytics
tms is a global company uniting technology marketing and sourcing to drive transformational change.
The Role
The Account Director manages the Conair relationship coordinates cross-functional teams and oversees production delivery in client services.
Summary Generated by Built In
ABOUT US
tms unites technology marketing and sourcing to drive transformational change for the world's leading brands. With more than 1400 employees across 28 countries. we offer an impressive range of solutions - from inspiration and innovation to category management and delivery.
Operating as a creative agency a strategic consultancy a sourcing business and a technology provider we engage with over 110 million customers every single day for our clients including McDonald's T-Mobile O2 Starbucks and adidas.
Most importantly we're a place where you can achieve great things and be recognized as the best.
WHAT MATTERS THE MOST
Breakthrough business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.
tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity bring us your voice! Visit us at tmsw.com.
WHY WE THINK YOU WILL LOVE THIS ROLE
As Account Director you'll be the day-to-day lead for Conair within our Client Services / Account Management team-owning the partnership guiding cross-functional delivery and keeping fast-moving programs on track across Digital Experience / Strategy Creative Production Studio Ops and Analytics.
You'll start by shaping an end-to-end PDP operating model - partnering with Conair stakeholders and internal department leads to translate scope into clear briefs timelines and outputs (e.g. category/competitive audits SEO/GEO keyword direction content hierarchy copy and visual direction testing processes post-production delivery PIM/DAM coordination and performance reporting). If you love building momentum creating clarity and shipping high-quality work at scale this role is for you.
WHAT YOU WILL BRING TO THE ORGANIZATION
Client leadership & scope ownership
Cross-functional delivery for PDP programs
SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE
And we'd love you to...
Any of the following would be a plus
Starting salary between $112000-$118000
TOTAL REWARDS
Our total rewards philosophy integrates programs for compensation benefits recognition learning and development corporate culture corporate citizenship and work-life balance. While individual program components may differ by country some things remain constant:
There's more ...
Generous medical dental vision and other great benefits
Paid parental and medical leave programs
401(k) with a company match component and profit sharing
15 days of paid time off plus company holidays
Hybrid work model
Tuition reimbursement and student loan repayment assistance
Inclusive employee resource groups
EQUAL OPPORTUNITY EMPLOYER
We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.
RECRUITING AGENCIES
tms does not accept agency resumes submitted by third-party vendors unless a valid agreement has been signed and the tms Talent Acquisition Team has granted authorization for submissions for a specified position. Please do not submit or forward resumes to our site tms employees or any other company location. tms is not responsible for any fees related to unsolicited resumes.
Nearest Major Market: Chicago
tms unites technology marketing and sourcing to drive transformational change for the world's leading brands. With more than 1400 employees across 28 countries. we offer an impressive range of solutions - from inspiration and innovation to category management and delivery.
Operating as a creative agency a strategic consultancy a sourcing business and a technology provider we engage with over 110 million customers every single day for our clients including McDonald's T-Mobile O2 Starbucks and adidas.
Most importantly we're a place where you can achieve great things and be recognized as the best.
WHAT MATTERS THE MOST
Breakthrough business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.
tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity bring us your voice! Visit us at tmsw.com.
WHY WE THINK YOU WILL LOVE THIS ROLE
As Account Director you'll be the day-to-day lead for Conair within our Client Services / Account Management team-owning the partnership guiding cross-functional delivery and keeping fast-moving programs on track across Digital Experience / Strategy Creative Production Studio Ops and Analytics.
You'll start by shaping an end-to-end PDP operating model - partnering with Conair stakeholders and internal department leads to translate scope into clear briefs timelines and outputs (e.g. category/competitive audits SEO/GEO keyword direction content hierarchy copy and visual direction testing processes post-production delivery PIM/DAM coordination and performance reporting). If you love building momentum creating clarity and shipping high-quality work at scale this role is for you.
WHAT YOU WILL BRING TO THE ORGANIZATION
Client leadership & scope ownership
- Own the Conair relationship day-to-day - growing relationships across the organization finding new avenues for supporting the business defining working relationships across internal cross-functional disciplines aligning stakeholders documenting decisions and ensuring fast escalation/clear resolution when priorities shift.
- Translate SOW scope into actionable plans: clear briefs deliverable definitions milestones dependencies and approvals for PDP strategy/DEX creative and copy production ops/governance and analytics reporting.
- Manage and mentor an Account Executive - delegating tasks setting clear priorities reviewing work for accuracy/quality and supporting growth across client communications meeting notes timelines and deliverable tracking.
- Manage commercial hygiene: track burn forecast resourcing support PO/invoicing readiness and protect team focus by keeping scope assumptions and change requests explicit.
Cross-functional delivery for PDP programs
- Partner with Strategy/DEX and Analytics to deliver PDP inputs and outputs such as category/competitive audits product strategy POVs SEO/GEO research content hierarchy keyword sets measurement plans and regular performance reporting.
- Guide Creative/Content delivery from brief to approval: PDP visual direction/comps PDP template direction SEO/GEO-optimized page copy and Vizit A/B testing and validation-ensuring work is on-brand on-strategy and on-time.
- Coordinate Production Studio and Ops to move assets through post and delivery: production oversight retouching and color correction versioning DAM organization and PIM/DAM upload coordination with strong QA and content governance.
SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE
- 7+ years in client services / account management within an agency consultancy or marketing/commerce environment with ownership of complex scopes and senior client relationships.
- Demonstrated ability to run large multi-workstream production programs-managing briefs dependencies approvals risk and timelines across Strategy/DEX Creative/Content Production/Studio Ops and Analytics.
- Comfort in commerce/PDP work: aligning teams on outputs like audits and strategy POVs SEO/GEO direction content hierarchy and keyword sets PDP copy and visual direction testing/validation (e.g. Vizit) and operational delivery via PIM/DAM workflows.
- Experience managing and developing junior account talent (e.g. an Account Executive or Account Coordinator) including delegation coaching and quality control across project admin client communications and deliverable readiness.
And we'd love you to...
- Be an operator and a partner: bring structure to ambiguous asks create repeatable templates/processes and help the team move faster without sacrificing quality.
- Lead with clarity and calm: proactively flag risks align stakeholders quickly and coach teams through tight timelines high volume and shifting priorities.
Any of the following would be a plus
- Hands-on experience with Amazon PDPs and retail/e-commerce ecosystems (e.g. Amazon Ulta Target) including content standards image requirements and performance levers.
- Experience partnering with or operating within PXM/PIM/DAM environments (e.g. Salsify and/or DAM governance) and comfort coordinating asset metadata usage rights QA and publishing workflows.
Starting salary between $112000-$118000
TOTAL REWARDS
Our total rewards philosophy integrates programs for compensation benefits recognition learning and development corporate culture corporate citizenship and work-life balance. While individual program components may differ by country some things remain constant:
- Our commitment to rewarding results
- Opportunities to work with talented and driven individuals at every level of our company who respect each other treat each other fairly and hold one another accountable for our customers'-and our company's-success
There's more ...
Generous medical dental vision and other great benefits
Paid parental and medical leave programs
401(k) with a company match component and profit sharing
15 days of paid time off plus company holidays
Hybrid work model
Tuition reimbursement and student loan repayment assistance
Inclusive employee resource groups
EQUAL OPPORTUNITY EMPLOYER
We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.
RECRUITING AGENCIES
tms does not accept agency resumes submitted by third-party vendors unless a valid agreement has been signed and the tms Talent Acquisition Team has granted authorization for submissions for a specified position. Please do not submit or forward resumes to our site tms employees or any other company location. tms is not responsible for any fees related to unsolicited resumes.
Nearest Major Market: Chicago
Top Skills
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The Company
HQ: Chicago IL
2300 Employees
Year Founded: 1986
What We Do
tms unites technology and marketing and sourcing to drive transformational change for the world’s leading brands. With 1200+ employees across 26 countries we offer an impressive range of solutions — from inspiration and innovation to category management and delivery. Headquartered in Chicago with 10 offices worldwide we are responsible for some of the world’s most successful and iconic long-term marketing platforms including McDonald’s Happy Meal and MONOPOLY programs. Operating as a creative agency a strategic consultancy and a technology provider we engage with over 110 million customers every single day for clients including McDonald’s adidas T-Mobile Starbucks Vue and O2.
Why Work With Us
We have a culture of collaboration that fosters creativity among a diverse mix of talent. From Lunch and Learns to guided meditation sessions led by our people we believe that celebrating the skills experiences and inspiration of our people brings us closer to the results that matter.
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tms Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site: Flexible
HQChicago IL
Amsterdam NL
Duisburg DE
Levallois-Perret FR
London GB
Munich DE
Seattle WA
Singapore SG
Toronto Ontario
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Date Posted
04/15/2026
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