Account Director

As our Account Director, Life Science you will…

You will be upbeat, optimistic and happy to help the team. You will oversee and lead all account management processes and will monitor, direct, and motivate day-to-day interactions between account team and clients, actively nurturing strong relationships with existing and possible clients. This role combines strategic and hands on experience by delivering engaging, passionate outstanding ideas and work.  You will work closely with the account team to drive tactical projects through agency and meet delivery requirements/deadlines. You will also act as a senior solution-oriented manager that thrives on developing lasting relationships between the client and agency teams. This position involves consistent client contact and operates at a high level in all aspects of account management.

Be Accountable and Responsible

• Excellent understanding of client management principles, such as organization, documentation, delegation
• Excellent communication and negotiation skills
• Able to interact with staff/colleagues of varying levels
• Excellent knowledge of business, and marketing impact on client activities
• Able to prioritize client work, and shift priorities as needed to meet aggressive deadlines and milestones
• Able to identify and resolve issues
• Able to function in, and successfully manage, a demanding and stressful environment
• Able to negotiate and manage conflict, and customer concerns that cause disappointment, dissatisfaction, or frustration
• Able to mentor other account staff
• Able to manage highly complex projects
• Ownership of client relationships with senior-level client peers (Marketing Directors and above)
• Lead and manage a successful, integrated team
• Responsible for high-level strategic engagements; a business builder; market and client expert, delivering real results for our Clients while meeting/exceeding agency revenue goals
• Business performance driver; expertise includes brand planning, target audience definition & insights, objective clarity including strong measurement planning skills including KPI definition with analytics
• Responsible for service excellence and proactive ideation
• Contributing to and identifying organic growth initiatives/opportunities - financial and otherwise on a defined client or client portfolios
• A trusted partner to marketing peers (or those more senior)
• Manage multiple pieces of business within one client or multiple accounts
• Being sufficiently informed and personally involved, ensuring sound planning, good service, and a solid client/ agency relationship
• Following and implementing agency policies and procedures across their teams
• Ensure the project is fully scoped, signed, and billable
• Assist with staff plans to match the estimate
• Play a strategic role in project initiations
• Manage team and activities through job completion
• Manage forecasts, revenue growth, and margin in collaboration with PMs
• Manage and mentor junior-level members of the team. Responsible for goal setting, performance management, career growth, etc., in collaboration with more  senior members of the team

These are the qualifications we’re looking for

• Bachelor’s degree required or equivalent work experience. 
• 8+ years of Life Science account management experience within an advertising agency and/or consulting firm
• Ability to evaluate competitive communications across categories, consumer, product, cultural trends, etc.
• Willingness to roll up your in a highly collaborative environment 
• Advanced client management skills, especially as it relates to setting and managing client expectations
• Superior professional communication and presentation skills
• Commitment to the client, attention to detail, and strong problem-solving ability

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