Account Manager

Role: Account Manager 

Description: The Account Manager is responsible for creating and executing install base territory strategies which enable predictable expansion, cross-selling and revenue protection.  

Base Salary: $90,000 - $110,000

What you’ll do

• Your role is to be the primary contact point for Blackthorn.io customers
• Driving customer success is critical to growing your book of business
• You will be tasked with understanding the communications needs of our Mid Market and Enterprise customers and designing solutions to meet their unique business needs
• Fielding inquiries, escalations, and all things Commercial are all part of this role
• Your ability to prioritize and multi-task will be the differentiator
• You’ll become the resident expert on Blackthorn products and services and will sell new mid-market and enterprise business customers our cloud communications solution
• Maintain current, Mid-Market and Enterprise customer base allowing for high customer satisfaction and retention
• Identify upsell & cross-sell opportunities within the current customer base to expand the Blackthorn market share within each account
• Negotiate renewals and service agreements with existing customers
• Partner closely with internal Blackthorn teams in order to provide high level of service to each account
• You will develop a strong understanding of key differentiators, internal/external systems, sales methodologies and processes

What we look for

• 2+ years maintaining mid-market customer accounts
• Resiliency and the ability to multitask are critical for this role
• Ability to internally navigate across all business units within the organization and install base
• Willingness to travel to customer sites as needed
• Skilled with creating and delivering presentations, online web demos and remote sales processes
• Strong interpersonal skills, including the ability to convey and relate ideas to others
• Proficiency using SalesForce.com