Account Manager

PagerDuty is seeking an Account Manager to join our diverse customer-focused team! As an Account Manager you will serve as the primary point of contact for a portfolio of existing SaaS customers partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships drive product adoption manage renewals and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth.

The ideal candidate is a proactive relationship builder with strong commercial acumen a passion for data-driven customer management and experience with SaaS products and AI-driven insights.

KEY RESPONSIBILITIES

• Own a portfolio of existing customers to ensure adoption value realization and retention.

• Develop and execute account plans that drive renewals mitigate churn risk and uncover expansion opportunities.

• Present and negotiate renewal proposals structure multi-year options and manage contract value through strategic account management.

• Monitor customer health using usage analytics telemetry and business insights to identify and address risks early.

• Collaborate cross-functionally with Legal Sales Operations and Renewals teams to ensure smooth contracting forecasting and reporting processes.

• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

BASIC QUALIFICATIONS

• 7+ years of combined customer-facing experience including Account Management Customer Success or Renewals.

• 4+ years of proven success managing renewals and growth within a SaaS environment.

• Experience using Salesforce (SFDC) and analytics tools such as Gainsight Tableau or Looker.

• Bachelor’s degree or equivalent experience.

PREFERRED QUALIFICATIONS

• Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.

• Familiarity with the MEDDPICC and Command of the Message (COM) frameworks.

• Experience working with enterprise software customers or in a DevOps environment.

• Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.

• Proven history of achieving revenue and retention goals through consultative account management.

• Self-starter with strong collaboration negotiation and problem-solving skills.

The base salary range for this position is $105000.00 - $125400.00 USD. This role may also be eligible for bonus commission equity and/or benefits.

Our base salary ranges are determined by role level and location. The range which is subject to change based on primary work location reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range we determine pay for an individual based on a number of factors including market location job-related knowledge skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role as well as the salary range for your primary work location during the hiring process.