Account Manager

Christopherson Business Travel, a globally recognized leader in Travel Management, is looking for National/Global Account Manager to join its Client Consulting Services team. We take great pride in providing the highest degree of customer support, directly through our consultative approach to managing our clients' corporate travel needs. As an Account Manager you will be working directly with our clients building and maintaining relationships and providing services related to their business account.

Responsibilities

• Consult, develop, implement, and manage travel programs for Global and National clients
• Create, implement, and review strategic travel management plans and track key metrics
• Through collaboration, operate as the point of contact for clients in the development and implementation of their travel management programs
• Lead negotiations with air, car, and hotel suppliers for contracts
• Determine data management needs
• Provide diagnostic assessment of travel policies and procedures, identify strengths and weaknesses in key areas and recommend change
• Ensure clients remain profitable by managing renewal processes and fee negotiations.
• Participate in RFP or B&F presentations
• Develop and implement travel training programs for travelers and travel arrangers
• Ensure travel policies are updated to align with travel industry trends and organizational needs
• Collaborate with internal teams to ensure client requests and processes are efficient and effective
• Monitor and report on traveler safety and security issues related to risk mitigation and contingency planning
• Attend industry events to develop strong industry knowledge and business relationships
• Identify business opportunities within the corporate travel arena and other Christopherson Business Travel companies

Requirements

• 5+ years of experience in account management, specifically in the travel industry
• Self-motivated with a desire and ability to positively influence others
• Working knowledge and understanding of industry procedures and practices
• Excellent written and verbal communication skills
• Ability to work in a fast paced, ever-changing environment
• Reporting and analytical capabilities; dashboards and analytic tools
• Ability to negotiate to achieve maximum savings
• Compose documents such as letters, proposals, and RFP's
• Project coordination and management experience
• Online booking tool knowledge
• Corporate communications
• Customer service
• Expense management knowledge
• Forward thinking and open mindedness
• Ability to collaborate effectively
• Proficiency in Microsoft products, specifically Power Point and Excel
• Excellent presentation abilities
• Consultative approach

Benefits

• Medical and prescription drug coverage
• Health savings account (HSA) with company contribution
• Dental coverage
• Voluntary vision coverage
• Flexible spending account (FSA)
• 401 (k) retirement savings plan with company match
• PTO and Holidays

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