Account Manager

All roles at JumpCloud are Remote unless otherwise specified in the Job Description.

About JumpCloud

JumpCloud® helps IT teams and Managed Service Providers (MSPs) Make Work Happen® by centralizing management of user identities and devices enabling small and medium-sized enterprises to adopt Zero Trust security models. JumpCloud has been used by more than 200000 organizations including GoFundMe Grab ClassPass Beyond Finance and Foursquare. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures General Atlantic Sands Capital Atlassian and CrowdStrike. Our teams are growing fast too and we're looking for talent across engineering sales customer success marketing product management and more. Join our team of dedicated passionate and creative people who are eager to change the IT industry forever.

About the Team:

The International Expansion Team at JumpCloud drives customer relationships and plays a vital role in the Customer Revenue Team. Our Account Managers are responsible for achieving Net Revenue Retention and providing direct-paying customers with a path to realizing additional value from JumpCloud. Our expansion in the international market is the fastest growing and our customers are taking advantage of JumpCloud's features set to help drive cost savings by consolidating point solutions.

Key Responsibilities:

• Focus on growing customers' usage of JumpCloud base by identifying qualifying and closing expansion opportunities.

• Reach out to customers to discuss renewals with a view of Identifying cost savings and requirements for new features.

• Conduct regular out of renewal season  business reviews and provide optimization recommendations and new product offerings.

• Close renewals from start to finish between 100k to 5m ARR.

• Work closely with cross-functional teams such as Customer support managers Product and Technical Support Teams to ensure customers have excellent product outcomes.

• Build strong and trusting relationships with customers and internal stakeholders.

• Expand sales into a portfolio of approximately 200 existing accounts with strong forecasting and funnel management processes.

• Deliver regular outbound campaigns on new product updates partnering with Product and technical resources.

• Deliver commercial outcomes by running a consistent sales process and setting next step expectations and contract negotiations with customers.

• Evaluate core usage trends and articulate value to show JumpCloud's impact and provide strategic recommendations during business reviews.

We're looking for:

• 7+ years of experience managing a portfolio of technical buyer relationships

• Proven track record of high performance in past sales positions.

• Ability to drive towards monthly targets

• Experience in fast-paced environments with 30 day deal cycles

• Self-motivated with hunter sales capabilities and strong relationship-building skills

• Structured approach to selling ideally using recognized professional sales methodologies (Challenger MEDDIC MEDDPIC SPIN Miller Heiman etc.)

• Strong desire to grow sales career in a SaaS environment

• Ability to learn technical concepts/terms

• Comfortable working ad hoc hours with teams located in other parts of the world

• Ability to work in a fast-paced dynamic environment

Preferred Qualifications:

• Bachelor's degree in a related field

• Experience working in SaaS based environment

• Experience operating in a fast-paced hyper-growth environment.

• Additional language skills is a Plus

Where you’ll be working/Location:

JumpCloud is committed to being Remote First meaning that you are able to work remotely within the country noted in the Job Description.

This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.

Why JumpCloud?

If you thrive working in a fast SaaS-based environment and you are passionate about solving challenging technical problems we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team a supportive board and in a proven market that our customers are excited about.

One of JumpCloud's three core values is to “Build Connections.” To us that means creating ' human connection with each other regardless of our backgrounds orientations geographies religions languages gender race etc. We care deeply about the people that we work with and want to see everyone succeed.' - Rajat Bhargava CEO

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud.  Please note JumpCloud is not accepting third party resumes at this time.

JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.

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