Account Manager - Central Queue

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also join a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

The Account Manager CQ drives engagement, increases reservation availability and decreases churn for our customers. You will be part of a team collectively responsible for the overall health of our largest segment of restaurant customers. Your interactions will be remote, using phone, e-mail, webinars and other methods to convey ideas, perform training and resolve open issues.

It is our mission to take care of each valuable customer and we quickly assess their needs and work to address those needs efficiently. We help the restaurant incorporate OpenTable into their daily operations, continually driving adoption in the process. Churn is reduced by working with and demonstrating the value of our products and services to restaurants. Are you in the business of building and maintaining relationships? Are you satisfied by keeping an organized schedule and answering the needs of others? Then you will love this role and the OpenTable culture!

In this role:

• You will lead the overall management of our most valuable business segmentation of customers

• You will resolve customer cases and tasks daily

• You will share data with restaurants to change behavior and drive adoption

• You will enthusiastically work closely with customers to drive engagement on the OpenTable platform and increase reservation availability

• Respond to restaurant partner concerns from our Customer Support and field teams

• Perform presentations and training remotely to restaurant customers

• You will inspire customers to think differently about their business in ways that will help both parties achieve success

• You will consistently meet and exceed regular team and individual goals

• Reduce churn

Please apply if you:

• Have account management experience

• Have a consistent record of consultative selling and/or account management

• Have a deep knowledge of restaurant operations

• Are self-motivated with tried ability to perform well under pressure and against bold goals and deadlines

• Are skilled at presenting new points of view to customers that reframe and challenge the way they view their business

• Have aptitude for gathering and using data to inform and persuade others to make business decisions

• Have excellent communication, listening, influencing and training skills

• Are high-reaching, tenacious and results driven

• Have validated ability to work across many departments to take on problems and achieve results.

• Have excellent organization, documentation and time management skills

• Have shown success working in an unstructured and entrepreneurial environment

• Have experience using Salesforce of equivalent CRM solution is a plus

• University degree preferred

Benefits:

• Work from (almost) anywhere; wherever you do your best work.
• Mental Health Well-being: 6 company paid therapy sessions, subscription to a meditation app, wellbeing speaker series and resources.
• Annual Health and Wellness Reimbursement.
• 1 floating day off per year to celebrate your birthday or another occasion of your choice!
• Company-wide weeks off each year: the whole team recharges (and returns without a pile-up of work!).
• Paid volunteer time.
• Monthly catered office events.
• Learning and Development opportunities.
• Universal Paid Parental leave.

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform job responsibilities, and receive other benefits and privileges of employment. Please contact us to request accommodation.